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My name is Mary. How may I help you today? Thank you so much, Pano. I just want to make sure that we are on same page.\n\nThis call is about your Airtel SIM. Correct? Mobile SIM. If I may ask, Who issued the mobile SIM plan? Is it the Airtel Australia or the Airtel India?\n\nAirtel India. If if that's the case, then we advise you to please contact Airtel India as Airtel India and Airtel Australia is run separately. Yeah. Yeah. No worries.\n\nThat's fine. No worries. Have a great day. 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Hi. Yeah. Hi. This is Tano. So I'm so my I'm abroad currently, and I would like to know that I want to have a continuity with receiving SMS. So which kind of recharge I should be doing to ensure that I'm receiving the messages? I don't need I just want incoming messages. I don't want to make calls or outbound messages. Yeah. Yeah. It is about my mobile system, and I would like to know how can I ensure receiving SMS? KCL India. Oh, okay. Okay. I didn't know that. Okay. Okay. Cool. Thank you. You too. Thank you. 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Hi. Yeah. Hi. This is Tano.\n\nSo I'm so my I'm abroad currently, and I would like to know that I want to have a continuity with receiving SMS. So which kind of recharge I should be doing to ensure that I'm receiving the messages? I don't need I just want incoming messages. I don't want to make calls or outbound messages. Yeah.\n\nYeah. It is about my mobile system, and I would like to know how can I ensure receiving SMS? KCL India. Oh, okay. Okay.\n\nI didn't know that. Okay. Okay. Cool. Thank you.\n\nYou too. Thank you. 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My name is Mary. How may I help\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Hi.\n\nChannel 0: today?\n\nChannel 1: Yeah. Hi. This is Tano. So I'm so my I'm abroad currently, and I would like to know that I want to have a continuity with receiving SMS. So which kind of recharge I should be doing to ensure that I'm receiving the messages?\n\nI don't need I just want incoming messages. I don't want to make calls or outbound messages.\n\nChannel 0: Thank you so much, Pano. I just want to make sure that we are on same page. This call is about your Airtel SIM. Correct? Mobile SIM.\n\nChannel 1: Yeah. Yeah. It is about my mobile system, and I would like to know how can I ensure receiving SMS?\n\nChannel 0: If I may ask, Who issued the mobile SIM plan? Is it the Airtel Australia or the Airtel India?\n\nChannel 1: KCL India.\n\nChannel 0: Airtel India. 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Bye bye.","paragraphs":[{"sentences":[{"text":"You've reached Erudel accounts department.","start":1.28,"end":3.22,"sentiment":"neutral","sentiment_score":0.0439850565046072},{"text":"My name is Mary.","start":3.36,"end":4.5,"sentiment":"neutral","sentiment_score":0.05615231301635504},{"text":"How may I 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is Tano.","start":7.12,"end":8.1,"sentiment":"neutral","sentiment_score":0.05291817585627238},{"text":"So I'm so my I'm abroad currently, and I would like to know that I want to have a continuity with receiving SMS.","start":9.04,"end":18.265,"sentiment":"neutral","sentiment_score":0.03491932420950869},{"text":"So which kind of recharge I should be doing to ensure that I'm receiving the messages?","start":20.485,"end":25.765,"sentiment":"neutral","sentiment_score":0.029414712451398373}],"sentiment":"neutral","sentiment_score":0.0346292401663959,"channel":1,"num_words":44,"start":6.56,"end":25.765},{"sentences":[{"text":"I don't need I just want incoming messages.","start":25.765,"end":27.880001,"sentiment":"neutral","sentiment_score":-0.14277823828160763},{"text":"I don't want to make calls or outbound messages.","start":27.880001,"end":30.54,"sentiment":"neutral","sentiment_score":-0.13285017179118264}],"sentiment":"neutral","sentiment_score":-0.13752220308079438,"channel":1,"num_words":17,"start":25.765,"end":30.54},{"sentences":[{"text":"Thank you so much, Pano.","start":31.09,"end":32.17,"sentiment":"positive","sentiment_score":0.4550043821334839},{"text":"I just want to make sure that we are on same page.","start":32.17,"end":35.43,"sentiment":"neutral","sentiment_score":0.24643874540925026},{"text":"This call is about your Airtel SIM.","start":36.05,"end":39.57,"sentiment":"neutral","sentiment_score":0.08919983995812279},{"text":"Correct?","start":39.57,"end":40.05,"sentiment":"neutral","sentiment_score":0.0930625945329666},{"text":"Mobile SIM.","start":40.05,"end":41.03,"sentiment":"neutral","sentiment_score":0.020762566477060318}],"sentiment":"neutral","sentiment_score":0.22189901713971738,"channel":0,"num_words":27,"start":31.09,"end":41.03},{"sentences":[{"text":"Yeah.","start":41.88,"end":42.285,"sentiment":"neutral","sentiment_score":0.038970742374658585},{"text":"Yeah.","start":42.765,"end":43.085,"sentiment":"neutral","sentiment_score":0.04572650045156479},{"text":"It is about my mobile system, and I would like to know how can I ensure receiving SMS?","start":43.085,"end":49.505,"sentiment":"neutral","sentiment_score":0.05302369139260716}],"sentiment":"neutral","sentiment_score":0.051956184394657615,"channel":1,"num_words":20,"start":41.88,"end":49.505},{"sentences":[{"text":"If I may ask, Who issued the mobile SIM plan?","start":50.985,"end":59.44,"sentiment":"neutral","sentiment_score":-0.005383786559104919},{"text":"Is it the Airtel Australia or the Airtel India?","start":59.44,"end":63.22,"sentiment":"neutral","sentiment_score":-0.0025967922475602892}],"sentiment":"neutral","sentiment_score":-0.004063631358899568,"channel":0,"num_words":19,"start":50.985,"end":63.22},{"sentences":[{"text":"KCL India.","start":63.65,"end":64.55,"sentiment":"neutral","sentiment_score":-0.006555049680173397}],"sentiment":"neutral","sentiment_score":-0.006555049680173397,"channel":1,"num_words":2,"start":63.65,"end":64.55},{"sentences":[{"text":"Airtel India.","start":64.479996,"end":65.22,"sentiment":"neutral","sentiment_score":-0.008598393760621548},{"text":"If if that's the case, then we advise you to please contact Airtel India as Airtel India and Airtel Australia is run separately.","start":66.08,"end":74.605,"sentiment":"neutral","sentiment_score":-0.020825800404924412}],"sentiment":"neutral","sentiment_score":-0.019847607873380184,"channel":0,"num_words":25,"start":64.479996,"end":74.605},{"sentences":[{"text":"Oh, okay.","start":75.425,"end":75.825005,"sentiment":"neutral","sentiment_score":0.0013522789813578129},{"text":"Okay.","start":75.825005,"end":76.145004,"sentiment":"neutral","sentiment_score":-0.00812178011983633},{"text":"I didn't know that.","start":76.145004,"end":77.205,"sentiment":"neutral","sentiment_score":-0.0331131718121469}],"sentiment":"neutral","sentiment_score":-0.019695701343672618,"channel":1,"num_words":7,"start":75.425,"end":77.205},{"sentences":[{"text":"Yeah.","start":77.065,"end":77.565,"sentiment":"neutral","sentiment_score":0.004217855632305145}],"sentiment":"neutral","sentiment_score":0.004217855632305145,"channel":0,"num_words":1,"start":77.065,"end":77.565},{"sentences":[{"text":"Okay.","start":77.425,"end":77.925,"sentiment":"neutral","sentiment_score":0.02234545908868313}],"sentiment":"neutral","sentiment_score":0.02234545908868313,"channel":1,"num_words":1,"start":77.425,"end":77.925},{"sentences":[{"text":"Yeah.","start":77.785,"end":78.105,"sentiment":"neutral","sentiment_score":0.03869426250457764},{"text":"No worries.","start":78.105,"end":78.665,"sentiment":"neutral","sentiment_score":0.07549013942480087},{"text":"That's fine.","start":78.665,"end":79.405,"sentiment":"neutral","sentiment_score":0.14637935906648636}],"sentiment":"neutral","sentiment_score":0.09648665189743041,"channel":0,"num_words":5,"start":77.785,"end":79.405},{"sentences":[{"text":"Okay.","start":79.825005,"end":80.145004,"sentiment":"neutral","sentiment_score":0.21373379230499268},{"text":"Cool.","start":80.145004,"end":80.385,"sentiment":"positive","sentiment_score":0.3423117995262146},{"text":"Thank you.","start":80.385,"end":80.93094,"sentiment":"positive","sentiment_score":0.45545274019241333}],"sentiment":"positive","sentiment_score":0.3667377680540085,"channel":1,"num_words":4,"start":79.825005,"end":80.93094},{"sentences":[{"text":"No worries.","start":81.625,"end":82.265,"sentiment":"neutral","sentiment_score":0.2698472887277603},{"text":"Have a great day.","start":82.265,"end":83.065,"sentiment":"positive","sentiment_score":0.4620707482099533},{"text":"Goodbye.","start":83.065,"end":83.565,"sentiment":"neutral","sentiment_score":0.3014073967933655}],"sentiment":"positive","sentiment_score":0.38419785244124277,"channel":0,"num_words":7,"start":81.625,"end":83.565},{"sentences":[{"text":"You too.","start":83.49094,"end":83.89094,"sentiment":"neutral","sentiment_score":0.23888006806373596},{"text":"Thank you.","start":83.89094,"end":84.37094,"sentiment":"positive","sentiment_score":0.3773776441812515},{"text":"Bye bye.","start":84.37094,"end":85.03094,"sentiment":"neutral","sentiment_score":0.1579902023077011}],"sentiment":"neutral","sentiment_score":0.25808263818422955,"channel":1,"num_words":6,"start":83.49094,"end":85.03094}]},"summary":{"result":"success","short":"The customer, named Pano, is asking the representative, named Mary, about his Airtel SIM plan and whether he needs to receive incoming or outbound messages. He also wants to know how he can ensure receiving the mobile SIM plan and if the mobile SIM plan is run separately from Airtel Australia or India. Mary advises him to contact Airtel India and Airtel Australia, but she also tells him to contact Airtel India if the plan is run separately."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"You've reached Erudel accounts department. My name is Mary. How may I help Yeah. you today? Hi. Yeah. Hi. This is Tano. So I'm so my I'm abroad currently, and I would like to know that I want to have a continuity with receiving SMS. So which kind of recharge I should be doing to ensure that I'm receiving the messages? I don't need I just want incoming messages. I don't want to make calls or outbound messages.","start_word":0,"end_word":77,"sentiment":"neutral","sentiment_score":0.0000486100725538563},{"text":"Thank you so much, Pano.","start_word":78,"end_word":82,"sentiment":"positive","sentiment_score":0.45719724893569946},{"text":"I just want to make sure that we are on same page. This call is about your Airtel SIM. Correct? Mobile SIM. Yeah. Yeah. It is about my mobile system, and I would like to know how can I ensure receiving SMS? If I may ask, Who issued the mobile SIM plan? Is it the Airtel Australia or the Airtel India? KCL India. Airtel India. If if that's the case, then we advise you to please contact Airtel India as Airtel India and Airtel Australia is run separately. Oh, okay. Okay. I didn't know that. Yeah. Okay. Yeah. No worries. That's fine. Okay.","start_word":83,"end_word":185,"sentiment":"neutral","sentiment_score":0.04152416065335274},{"text":"Cool. Thank you.","start_word":186,"end_word":188,"sentiment":"positive","sentiment_score":0.40296611189842224},{"text":"No worries.","start_word":189,"end_word":190,"sentiment":"neutral","sentiment_score":0.27574288845062256},{"text":"Have a great day.","start_word":191,"end_word":194,"sentiment":"positive","sentiment_score":0.4618232250213623},{"text":"Goodbye. You too.","start_word":195,"end_word":197,"sentiment":"neutral","sentiment_score":0.27426236867904663},{"text":"Thank you.","start_word":198,"end_word":199,"sentiment":"positive","sentiment_score":0.3691395521163941},{"text":"Bye bye.","start_word":200,"end_word":201,"sentiment":"neutral","sentiment_score":0.18466059863567352}],"average":{"sentiment":"neutral","sentiment_score":0.0664562766527222}}}}