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It's Jenna here phoning from Oakview Financial. If you can just give me a callback when you're able to just about your advice presentation, that would be great. Phone number is 130160796. Thank you.\n\nHi. Oh, hello. How are you? That's good. Kat, sorry.\n\nJust before I go any further, I just need to let you know that our calls are recorded for coaching and quality purposes. Is that okay? It's Jenna from Oakview Financial. No. I'm absolutely sorry because you know what?\n\nI said it on the voice mail, but I didn't say it when you picked up. So that's absolutely my fault. I'm sorry. Kat, just before I do go any further, can you just confirm your full name, date of birth, and address, please? Lovely.\n\nThank you for confirming that. I am phoning this morning to run through the advice document. Do you still have time to do that? That is, yeah, that should be fine. It should be fine.\n\nI've got a twelve, but we should be able to get through it. No. We'll do eleven. 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Bye.","paragraphs":[{"sentences":[{"text":"Hi, Kat.","start":11.28,"end":11.92,"sentiment":"neutral","sentiment_score":0.13495369255542755},{"text":"It's Jenna here phoning from Oakview Financial.","start":11.92,"end":14.34,"sentiment":"neutral","sentiment_score":0.16232424335820334},{"text":"If you can just give me a callback when you're able to just about your advice presentation, that would be great.","start":14.835,"end":20.535,"sentiment":"neutral","sentiment_score":0.2860126310870761},{"text":"Phone number is 130160796.","start":20.755001,"end":24.994999,"sentiment":"neutral","sentiment_score":0.09648895263671875},{"text":"Thank you.","start":24.994999,"end":25.814999,"sentiment":"neutral","sentiment_score":0.23596437275409698}],"sentiment":"neutral","sentiment_score":0.22973130270838737,"num_words":36,"start":11.28,"end":25.814999},{"sentences":[{"text":"Hi.","start":26.115,"end":26.435,"sentiment":"neutral","sentiment_score":0.08642357587814331},{"text":"Oh, 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You've reached. I'm unable to take your call right now. But please leave your name, number, and a brief message, and I'll return your call as soon as I can. Hello?\n\nHello? Hi. Good. Yeah. That's fine.\n\nTo whom am I speaking to? Sorry. Oh, hey, Jenna. Sorry. How are you?\n\nYeah. So my name is. Address is 90 Gowling Avenue in World Bank, Victoria 3750. Date of birth is possible. Date is '94.\n\nCan we do it at 11:00 one time? Is that okay? Yeah. Or do you have anything in the afternoon if it doesn't work for you? Okay.\n\nYep. You can do. Okay. Cool. No worries.\n\nThank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.28,"sentiment":"neutral","sentiment_score":-0.0032057836651802063},{"text":"You've reached.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":-0.024505280889570713},{"text":"I'm unable to take your call right now.","start":2.48,"end":4.48,"sentiment":"neutral","sentiment_score":-0.17508195899426937},{"text":"But please leave your name, number, and a brief message, and I'll return your call as soon as I can.","start":4.48,"end":9.62,"sentiment":"neutral","sentiment_score":-0.02058584426995367},{"text":"Hello?","start":24.985,"end":25.485,"sentiment":"neutral","sentiment_score":0.07295702397823334}],"sentiment":"neutral","sentiment_score":-0.055988496213103645,"num_words":32,"start":0.88,"end":25.485},{"sentences":[{"text":"Hello?","start":25.945,"end":26.445,"sentiment":"neutral","sentiment_score":0.08512050658464432},{"text":"Hi.","start":26.904999,"end":27.404999,"sentiment":"neutral","sentiment_score":0.17093577980995178},{"text":"Good.","start":29.305,"end":29.805,"sentiment":"positive","sentiment_score":0.4107043445110321},{"text":"Yeah.","start":38.75,"end":39.07,"sentiment":"neutral","sentiment_score":0.01935289427638054},{"text":"That's fine.","start":39.07,"end":39.55,"sentiment":"neutral","sentiment_score":0.02503650076687336}],"sentiment":"neutral","sentiment_score":0.12269775445262592,"num_words":6,"start":25.945,"end":39.55},{"sentences":[{"text":"To whom am I speaking to?","start":39.55,"end":40.67,"sentiment":"neutral","sentiment_score":-0.01410819465915362},{"text":"Sorry.","start":40.67,"end":41.17,"sentiment":"neutral","sentiment_score":-0.027070339769124985},{"text":"Oh, hey, Jenna.","start":42.309998,"end":44.67,"sentiment":"neutral","sentiment_score":0.02391197718679905},{"text":"Sorry.","start":44.67,"end":44.989998,"sentiment":"neutral","sentiment_score":0.023447854444384575},{"text":"How are you?","start":44.989998,"end":45.73,"sentiment":"neutral","sentiment_score":0.02992521971464157}],"sentiment":"neutral","sentiment_score":0.005231424101761409,"num_words":14,"start":39.55,"end":45.73},{"sentences":[{"text":"Yeah.","start":63.8,"end":64.119995,"sentiment":"neutral","sentiment_score":0.009840207174420357},{"text":"So my name is.","start":64.119995,"end":65.02,"sentiment":"neutral","sentiment_score":0.009035650407895446},{"text":"Address is 90 Gowling Avenue in World Bank, Victoria 3750.","start":65.96,"end":70.28,"sentiment":"neutral","sentiment_score":0.0215907690115273},{"text":"Date of birth is possible.","start":70.28,"end":71.479996,"sentiment":"neutral","sentiment_score":0.01385034155100584},{"text":"Date is '94.","start":71.479996,"end":72.7,"sentiment":"neutral","sentiment_score":0.008657490213712057}],"sentiment":"neutral","sentiment_score":0.015526725100758284,"num_words":23,"start":63.8,"end":72.7},{"sentences":[{"text":"Can we do it at 11:00 one time?","start":82.615,"end":84.695,"sentiment":"neutral","sentiment_score":0.04378575040027499},{"text":"Is that okay?","start":84.695,"end":85.595,"sentiment":"neutral","sentiment_score":0.07234986623128255},{"text":"Yeah.","start":94.49,"end":94.65,"sentiment":"neutral","sentiment_score":-0.02174977585673332},{"text":"Or do you have anything in the afternoon if it doesn't work for you?","start":94.65,"end":98.91,"sentiment":"neutral","sentiment_score":-0.06627563440373965},{"text":"Okay.","start":102.40287,"end":102.72287,"sentiment":"neutral","sentiment_score":0.03047243133187294}],"sentiment":"neutral","sentiment_score":-0.01302965275115437,"num_words":27,"start":82.615,"end":102.72287},{"sentences":[{"text":"Yep.","start":102.72287,"end":102.962875,"sentiment":"neutral","sentiment_score":0.02274279110133648},{"text":"You can do.","start":102.962875,"end":103.70287,"sentiment":"neutral","sentiment_score":0.015029033025105795},{"text":"Okay.","start":103.922874,"end":104.242874,"sentiment":"neutral","sentiment_score":0.08603690564632416},{"text":"Cool.","start":104.242874,"end":104.48287,"sentiment":"neutral","sentiment_score":0.13177600502967834},{"text":"No worries.","start":104.48287,"end":104.962875,"sentiment":"neutral","sentiment_score":0.16981040686368942}],"sentiment":"neutral","sentiment_score":0.0781579518225044,"num_words":8,"start":102.72287,"end":104.962875},{"sentences":[{"text":"Thank you.","start":104.962875,"end":105.70287,"sentiment":"neutral","sentiment_score":0.2958488017320633},{"text":"Bye.","start":107.12287,"end":107.52287,"sentiment":"neutral","sentiment_score":0.15836194157600403},{"text":"Bye.","start":107.52287,"end":108.02287,"sentiment":"neutral","sentiment_score":0.11211647838354112}],"sentiment":"neutral","sentiment_score":0.21554400585591793,"num_words":4,"start":104.962875,"end":108.02287}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached. I'm unable to take your call right now. But please leave your name, number, and a brief message, and I'll return your call as soon as I can.\n\nChannel 0: Hi, Kat. It's Jenna here phoning from Oakview Financial. If you can just give me a callback when you're able to just about your advice presentation, that would be great. Phone number is 130160796.\n\nChannel 1: Hello?\n\nChannel 0: Thank you.\n\nChannel 1: Hello?\n\nChannel 0: Hi. Oh, hello.\n\nChannel 1: Hi.\n\nChannel 0: How are you?\n\nChannel 1: Good.\n\nChannel 0: That's good. Kat, sorry. Just before I go any further, I just need to let you know that our calls are recorded for coaching and quality purposes. Is that okay?\n\nChannel 1: Yeah. That's fine. To whom am I speaking to? Sorry.\n\nChannel 0: It's Jenna from\n\nChannel 1: Oh,\n\nChannel 0: Oakview Financial.\n\nChannel 1: hey, Jenna. Sorry. How are you?\n\nChannel 0: No. I'm absolutely sorry because you know what? I said it on the voice mail, but I didn't say it when you picked up. So that's absolutely my fault. I'm sorry.\n\nKat, just before I do go any further, can you just confirm your full name, date of birth, and address, please?\n\nChannel 1: Yeah. So my name is. Address is 90 Gowling Avenue in World Bank, Victoria 3750. Date of birth is possible. Date is '94.\n\nChannel 0: Lovely. Thank you for confirming that. I am phoning this morning to run through the advice document. Do you still have time to do that?\n\nChannel 1: Can we do it at 11:00 one time? Is that okay?\n\nChannel 0: That is, yeah, that should be fine. It should be fine. I've got a twelve, but\n\nChannel 1: Yeah.\n\nChannel 0: we\n\nChannel 1: Or\n\nChannel 0: should\n\nChannel 1: do\n\nChannel 0: be\n\nChannel 1: you\n\nChannel 0: able\n\nChannel 1: have\n\nChannel 0: to\n\nChannel 1: anything\n\nChannel 0: get through\n\nChannel 1: in\n\nChannel 0: it.\n\nChannel 1: the afternoon if it doesn't work for you?\n\nChannel 0: No. We'll do eleven. Eleven's absolutely fine.\n\nChannel 1: Okay.\n\nChannel 0: I'll\n\nChannel 1: Yep.\n\nChannel 0: call you\n\nChannel 1: You can\n\nChannel 0: back\n\nChannel 1: do.\n\nChannel 0: then.\n\nChannel 1: Okay. Cool. No worries. Thank you.\n\nChannel 0: Thank you.\n\nChannel 1: Bye. Bye.\n\nChannel 0: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.28,"sentiment":"neutral","sentiment_score":-0.0032057836651802063},{"text":"You've reached.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":-0.024505280889570713},{"text":"I'm unable to take your call right now.","start":2.48,"end":4.48,"sentiment":"neutral","sentiment_score":-0.17508195899426937},{"text":"But please leave your name, number, and a brief message, and I'll return your call as soon as I can.","start":4.48,"end":9.62,"sentiment":"neutral","sentiment_score":-0.02058584426995367}],"sentiment":"neutral","sentiment_score":-0.06014802912250161,"channel":1,"num_words":31,"start":0.88,"end":9.62},{"sentences":[{"text":"Hi, Kat.","start":11.28,"end":11.92,"sentiment":"neutral","sentiment_score":0.13495369255542755},{"text":"It's Jenna here phoning from Oakview Financial.","start":11.92,"end":14.34,"sentiment":"neutral","sentiment_score":0.16232424335820334},{"text":"If you can just give me a 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Oakview Financial calls Kat to confirm her personal information and run through the advice document. Kat is unable to take the call and apologizes for not confirming her personal information. The representative agrees to call Kat back at 11 am and confirms Kat's details."},"intents":{"segments":[{"text":"You've reached. I'm unable to take your call right now. But please leave your name, number, and a brief message, and I'll return your call as soon as I can. Hi, Kat.","start_word":1,"end_word":32,"intents":[{"intent":"Schedule call","confidence_score":0.098451175}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached. I'm unable to take your call right now. But please leave your name, number, and a brief message, and I'll return your call as soon as I can. Hi, Kat. It's Jenna here phoning from Oakview Financial. If you can just give me a callback when you're able to just about your advice presentation, that would be great. Phone number is 130160796. Hello? Thank you. Hello? Hi. Oh, hello. Hi. 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