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Your address requires new development charge. So this is a mandated charge to those premises which is getting connection for the first time. And once your service has been activated to the Supa networks, Supa representative will be the one who will reach out to you in reference to this new development charge payment. We are not the one who's collecting the NDC payment. They are the one who's collecting it. Just so happen, it's showing on our, access and then letting you know. Okay. Yeah. SupaNetworks, it's a networks, and they are providing a retails. For you to be able to get a connection to Supa Network, you have to go through the ISP, which is us, Internet service provider. K? So once we receive your order that you would need to process through the website, our provisioning and technical team will go ahead and coordinate to Supa to get your service activated. And then if you are signing in because currently, we're having a promotional available showing from our site. If you sign up for six, twelve, or twenty four month contract, you will be eligible to receive a free router. What you just need to pay is the delivery charge. You have an option to have it standard, $20, and to have it express, $30. And also, along with the free router, you will also eligible to get a free month service and 15% discount for the first six months of your, stay in Heritel. Okay? This will be applied, and it should you should be completing your agreement contract agreement. Else, those promos and deals discounts given will be null in void. In addition with this, the new development charge, once our technical team check from our portal your address, it shows Supa Network, and then it will shows new development charge. So if the new development charge show, it means to say your premises is required to settle a new development charges. If I'm not mistaken, this development charges is around 300 to $330, and Supa Network will be the one who will reach out to you via email and phone to talk about your new development charge fee, not Internet service provider Airtel. Yeah. Yeah. You have to talk about this matter to Supa Networks because we are not the one who will send you an invoice. It just so happen, we provide you the information because it shows from the system. But in reference that you are the tenant, the the tenant, the landlord, the owner, you're the one. You are not the one who will pay this. You have to coordinate to Supa. As I've mentioned, once your service has been activated, ordered to Supa network, they will reach out to you time in a timely manner via email, SMS phone call. They are the one who's dealing directly to the customer about NDC charge. No. No. No. You you just need to activate your plan because Supa Network will not reach out to you unless you do have a activated service. They they will not yes. They will not collect or reach out to you about paying an NDC unless you do have a activated Internet service. Yeah. It's really yeah. Yeah. That's right. I agree with you. It really depends from the agreement of your terms about your apartment. Because there are some customers that their owner or the landlord the building owner was the one taking care of the NDC, but there are some customers that it's not included from their terms and agreement, and they are the one who's paying it. So it really depends with the term of you have to your building owner or landlord. It it should be on your contract to your building owner. Oh, yeah. Yeah. You can go ahead and take care of this with the building owner. Or if you would like to get a detailed information about this development charge, you can go ahead and reach out to Supa directly as well just to make sure because they are the one who's dealing directly to customer. You you caught up. I just heard provider and associated. What is that again? Okay. Whatever Internet service provider that you've, go through, you will be charged for the new development, fee, and Supa Networks will be the one who will collect. Because that's their, rules, protocol. Supa Network itself is the one collecting a new development charge directly to the customer, not the Internet service provider. Whatever. Like, for example, we do have a lot of competitors. Right? So for example, you go to other provider, it's the same thing. They will Supa Network will reach out to you to pay the new development charge once they see on the system that you do have a activated connection to the premises. Yeah. Yes. That's right. So if you would like to activate connection, please visit the site airtel.netnetau. Further and necessary details that you need to know are also from the website. You will see the different plans, prices, and the contract options. Once you process your activation order, we will go ahead and receive it on our end, and then our provisioning and technical team will go ahead and start doing the ordering and activation process, and then they will be sending you an email and SMS about the connection process activation. Yeah. That's correct. As I've mentioned, you will be eligible for the 15% discount once you sign up for a contract. Any contract, you have six months, twelve months, twenty four months. If you scroll down down, you will see the contract and then what, deals you will be getting under that contract. Yeah. Yeah. So for, yeah, for SupaFamily, if you opted for six months contract, you will be getting one month free service, and then you will be getting 15% discount for six for six months. And then you just need to pay a $20 connection fee. And aside with the $20 connection fee, of course, for you to be able to receive the complimentary router, you have an option to pay the delivery charge by standard, which is $20. You will be receiving it within forty five days. And then if you opted for express, you have to pay $30, and this will be one business day. Yeah. For one year contract, you don't need to pay $20 connection fee as showing from our site. This is connection fee free for twelve month contract. That's the difference. And then you will also getting first month free, 15% discount for six months, and then a free router. That's the difference of six month and twelve month. You don't need to pay the connection fee. It's for free. That's right. That's correct. Early termination, either of these three contracts, early termination will apply if you did not finish your contract. The cancellation is $132, and then you have to provide thirty days notice or pay outstanding balance on the account including one month. Oh, I oh, I thought you you are on the website. Beside six month contract, you will see the option no contract. You have to pay connection fee of $45. Yeah. It's beside the six month. Supa Network. Because you're Yeah. Supa. Supa Network, please. If you are on the site, airdle.net.au, you will see the tab home, NBN, and then networks. Click on networks. It will pop up the list of networks we have. Yeah. Yes. And then go to Supa Networks. It provide you all about Supa, and then critical details, information summary are also available. You just need to hover or click the words or link. It will route that to the document that you need to check if you are interested to review everything. Alright? And then if you do have any further questions, just ring us back. We're open until 6PM today. Yeah. Oh, sure. So give us a call, okay, if you do have any further questions or clarification. Our team is ready to help, and nice talking to you. We're delighted to welcome you to Airtel. Have a good one. Thank you. 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Hi. This is Airtel account. So our technical team has confirmed that your address is enabled for Supa Networks. Alright.\n\nAnd then also additional information. Your address requires new development charge. So this is a mandated charge to those premises which is getting connection for the first time. And once your service has been activated to the Supa networks, Supa representative will be the one who will reach out to you in reference to this new development charge payment. We are not the one who's collecting the NDC payment.\n\nThey are the one who's collecting it. Just so happen, it's showing on our, access and then letting you know. Okay. Yeah. SupaNetworks, it's a networks, and they are providing a retails.\n\nFor you to be able to get a connection to Supa Network, you have to go through the ISP, which is us, Internet service provider. K? So once we receive your order that you would need to process through the website, our provisioning and technical team will go ahead and coordinate to Supa to get your service activated. And then if you are signing in because currently, we're having a promotional available showing from our site. If you sign up for six, twelve, or twenty four month contract, you will be eligible to receive a free router.\n\nWhat you just need to pay is the delivery charge. You have an option to have it standard, $20, and to have it express, $30. And also, along with the free router, you will also eligible to get a free month service and 15% discount for the first six months of your, stay in Heritel. Okay? This will be applied, and it should you should be completing your agreement contract agreement.\n\nElse, those promos and deals discounts given will be null in void. In addition with this, the new development charge, once our technical team check from our portal your address, it shows Supa Network, and then it will shows new development charge. So if the new development charge show, it means to say your premises is required to settle a new development charges. If I'm not mistaken, this development charges is around 300 to $330, and Supa Network will be the one who will reach out to you via email and phone to talk about your new development charge fee, not Internet service provider Airtel. Yeah.\n\nYeah. You have to talk about this matter to Supa Networks because we are not the one who will send you an invoice. It just so happen, we provide you the information because it shows from the system. But in reference that you are the tenant, the the tenant, the landlord, the owner, you're the one. You are not the one who will pay this.\n\nYou have to coordinate to Supa. As I've mentioned, once your service has been activated, ordered to Supa network, they will reach out to you time in a timely manner via email, SMS phone call. They are the one who's dealing directly to the customer about NDC charge. No. No.\n\nNo. You you just need to activate your plan because Supa Network will not reach out to you unless you do have a activated service. They they will not yes. They will not collect or reach out to you about paying an NDC unless you do have a activated Internet service. Yeah.\n\nIt's really yeah. Yeah. That's right. I agree with you. It really depends from the agreement of your terms about your apartment.\n\nBecause there are some customers that their owner or the landlord the building owner was the one taking care of the NDC, but there are some customers that it's not included from their terms and agreement, and they are the one who's paying it. So it really depends with the term of you have to your building owner or landlord. It it should be on your contract to your building owner. Oh, yeah. Yeah.\n\nYou can go ahead and take care of this with the building owner. Or if you would like to get a detailed information about this development charge, you can go ahead and reach out to Supa directly as well just to make sure because they are the one who's dealing directly to customer. You you caught up. I just heard provider and associated. What is that again?\n\nOkay. Whatever Internet service provider that you've, go through, you will be charged for the new development, fee, and Supa Networks will be the one who will collect. Because that's their, rules, protocol. Supa Network itself is the one collecting a new development charge directly to the customer, not the Internet service provider. Whatever.\n\nLike, for example, we do have a lot of competitors. Right? So for example, you go to other provider, it's the same thing. They will Supa Network will reach out to you to pay the new development charge once they see on the system that you do have a activated connection to the premises. Yeah.\n\nYes. That's right. So if you would like to activate connection, please visit the site airtel.netnetau. Further and necessary details that you need to know are also from the website. You will see the different plans, prices, and the contract options.\n\nOnce you process your activation order, we will go ahead and receive it on our end, and then our provisioning and technical team will go ahead and start doing the ordering and activation process, and then they will be sending you an email and SMS about the connection process activation. Yeah. That's correct. As I've mentioned, you will be eligible for the 15% discount once you sign up for a contract. Any contract, you have six months, twelve months, twenty four months.\n\nIf you scroll down down, you will see the contract and then what, deals you will be getting under that contract. Yeah. Yeah. So for, yeah, for SupaFamily, if you opted for six months contract, you will be getting one month free service, and then you will be getting 15% discount for six for six months. And then you just need to pay a $20 connection fee.\n\nAnd aside with the $20 connection fee, of course, for you to be able to receive the complimentary router, you have an option to pay the delivery charge by standard, which is $20. You will be receiving it within forty five days. And then if you opted for express, you have to pay $30, and this will be one business day. Yeah. For one year contract, you don't need to pay $20 connection fee as showing from our site.\n\nThis is connection fee free for twelve month contract. That's the difference. And then you will also getting first month free, 15% discount for six months, and then a free router. That's the difference of six month and twelve month. You don't need to pay the connection fee.\n\nIt's for free. That's right. That's correct. Early termination, either of these three contracts, early termination will apply if you did not finish your contract. The cancellation is $132, and then you have to provide thirty days notice or pay outstanding balance on the account including one month.\n\nOh, I oh, I thought you you are on the website. Beside six month contract, you will see the option no contract. You have to pay connection fee of $45. Yeah. It's beside the six month.\n\nSupa Network. Because you're Yeah. Supa. Supa Network, please. If you are on the site, airdle.net.au, you will see the tab home, NBN, and then networks.\n\nClick on networks. It will pop up the list of networks we have. Yeah. Yes. And then go to Supa Networks.\n\nIt provide you all about Supa, and then critical details, information summary are also available. You just need to hover or click the words or link. It will route that to the document that you need to check if you are interested to review everything. Alright? And then if you do have any further questions, just ring us back.\n\nWe're open until 6PM today. Yeah. Oh, sure. So give us a call, okay, if you do have any further questions or clarification. Our team is ready to help, and nice talking to you.\n\nWe're delighted to welcome you to Airtel. Have a good one. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.10091853141784668},{"text":"Hi.","start":3.6,"end":4.0,"sentiment":"neutral","sentiment_score":0.1239778846502304},{"text":"This is Airtel account.","start":4.0,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.18369390815496445},{"text":"So our technical team has confirmed that your address is enabled for Supa Networks.","start":5.92,"end":11.86,"sentiment":"neutral","sentiment_score":0.2548465909702437},{"text":"Alright.","start":13.825,"end":14.1449995,"sentiment":"neutral","sentiment_score":0.0897558331489563}],"sentiment":"neutral","sentiment_score":0.219870483591443,"num_words":21,"start":2.8799999,"end":14.1449995},{"sentences":[{"text":"And then also additional information.","start":14.1449995,"end":16.404999,"sentiment":"neutral","sentiment_score":0.04764578714966774},{"text":"Your address requires new development charge.","start":17.825,"end":21.045,"sentiment":"neutral","sentiment_score":-0.08255025992790858},{"text":"So this is a mandated charge to those premises which is getting connection for the first time.","start":21.425,"end":28.88,"sentiment":"neutral","sentiment_score":0.04016187589834718},{"text":"And once your service has been activated to the Supa networks, Supa representative will be the one who will reach out to you in reference to this new development charge payment.","start":29.66,"end":43.335,"sentiment":"neutral","sentiment_score":0.06042243888781917},{"text":"We are not the one who's collecting the NDC payment.","start":44.195,"end":47.575,"sentiment":"neutral","sentiment_score":-0.28663148880004885}],"sentiment":"neutral","sentiment_score":-0.008225217623555141,"num_words":69,"start":14.1449995,"end":47.575},{"sentences":[{"text":"They are the one who's collecting it.","start":47.715,"end":49.715,"sentiment":"neutral","sentiment_score":-0.2216326083455767},{"text":"Just so happen, it's showing on our, access and then letting you know.","start":49.715,"end":55.095,"sentiment":"neutral","sentiment_score":-0.058779336512088776},{"text":"Okay.","start":71.155,"end":71.655,"sentiment":"neutral","sentiment_score":-0.06689897179603577},{"text":"Yeah.","start":72.435,"end":72.935,"sentiment":"neutral","sentiment_score":0.04467898607254028},{"text":"SupaNetworks, it's a networks, and they are providing a retails.","start":74.275,"end":78.935,"sentiment":"neutral","sentiment_score":0.05611807815730572}],"sentiment":"neutral","sentiment_score":-0.055518713663332164,"num_words":32,"start":47.715,"end":78.935},{"sentences":[{"text":"For you to be able to get a connection to Supa Network, you have to go through the ISP, which is us, Internet service provider.","start":80.115,"end":90.64,"sentiment":"neutral","sentiment_score":0.071198890786618},{"text":"K?","start":91.340004,"end":91.840004,"sentiment":"neutral","sentiment_score":0.015218395739793776},{"text":"So once we receive your order that you would need to process through the website, our provisioning and technical team will go ahead and coordinate to Supa to get your service activated.","start":92.22,"end":106.935,"sentiment":"neutral","sentiment_score":0.07009439147077501},{"text":"And then if you are signing in because currently, we're having a promotional available showing from our site.","start":108.115,"end":118.100006,"sentiment":"neutral","sentiment_score":0.1422926245464219},{"text":"If you sign up for six, twelve, or twenty four month contract, you will be eligible to receive a free router.","start":118.100006,"end":125.0,"sentiment":"neutral","sentiment_score":0.18894446144501367}],"sentiment":"neutral","sentiment_score":0.10894136210980336,"num_words":97,"start":80.115,"end":125.0},{"sentences":[{"text":"What you just need to pay is the delivery charge.","start":125.255005,"end":127.895004,"sentiment":"neutral","sentiment_score":0.15769767239689828},{"text":"You have an option to have it standard, $20, and to have it express, $30.","start":127.895004,"end":134.55501,"sentiment":"neutral","sentiment_score":0.18391744196414947},{"text":"And also, along with the free router, you will also eligible to get a free month service and 15% discount for the first six months of your, stay in Heritel.","start":135.015,"end":148.92,"sentiment":"neutral","sentiment_score":0.3072300215562185},{"text":"Okay?","start":149.45999,"end":149.95999,"sentiment":"neutral","sentiment_score":0.07454466819763184},{"text":"This will be applied, and it should you should be completing your agreement contract agreement.","start":150.42,"end":157.835,"sentiment":"neutral","sentiment_score":0.020706615845362344}],"sentiment":"neutral","sentiment_score":0.19630680149289922,"num_words":71,"start":125.255005,"end":157.835},{"sentences":[{"text":"Else, those promos and deals discounts given will be null in void.","start":158.05501,"end":163.835,"sentiment":"negative","sentiment_score":-0.6084970732529958},{"text":"In addition with this, the new development charge, once our technical team check from our portal your address, it shows Supa Network, and then it will shows new development charge.","start":164.535,"end":179.61,"sentiment":"neutral","sentiment_score":-0.1848906380434831},{"text":"So if the new development charge show, it means to say your premises is required to settle a new development charges.","start":179.61,"end":190.045,"sentiment":"negative","sentiment_score":-0.36617582610675264},{"text":"If I'm not mistaken, this development charges is around 300 to $330, and Supa Network will be the one who will reach out to you via email and phone to talk about your new development charge fee, not Internet service provider Airtel.","start":190.58499,"end":212.70999,"sentiment":"neutral","sentiment_score":-0.02136453471723057},{"text":"Yeah.","start":229.79,"end":230.29,"sentiment":"neutral","sentiment_score":-0.1087193489074707}],"sentiment":"neutral","sentiment_score":-0.20324911486427738,"num_words":106,"start":158.05501,"end":230.29},{"sentences":[{"text":"Yeah.","start":241.08499,"end":241.485,"sentiment":"neutral","sentiment_score":-0.11786355823278429},{"text":"You have to talk about this matter to Supa Networks because we are not the one who will send you an invoice.","start":241.485,"end":247.405,"sentiment":"neutral","sentiment_score":-0.277026893063025},{"text":"It just so happen, we provide you the information because it shows from the system.","start":247.405,"end":254.545,"sentiment":"neutral","sentiment_score":-0.08631274501482646},{"text":"But in reference that you are the tenant, the the tenant, the landlord, the owner, you're the one.","start":254.83,"end":260.37,"sentiment":"neutral","sentiment_score":-0.1045995791339212},{"text":"You are not the one who will pay this.","start":260.99,"end":262.83,"sentiment":"negative","sentiment_score":-0.3546097543504503}],"sentiment":"neutral","sentiment_score":-0.19356040914471334,"num_words":65,"start":241.08499,"end":262.83},{"sentences":[{"text":"You have to coordinate to Supa.","start":262.83,"end":264.59,"sentiment":"neutral","sentiment_score":-0.18319295595089594},{"text":"As I've mentioned, once your service has been activated, ordered to Supa network, they will reach out to you time in a timely manner via email, SMS phone call.","start":264.59,"end":276.23502,"sentiment":"neutral","sentiment_score":0.027314848170198244},{"text":"They are the one who's dealing directly to the customer about NDC charge.","start":276.23502,"end":282.255,"sentiment":"neutral","sentiment_score":-0.11614257326492897},{"text":"No.","start":291.84998,"end":292.16998,"sentiment":"neutral","sentiment_score":-0.19926106929779053},{"text":"No.","start":292.16998,"end":292.66998,"sentiment":"neutral","sentiment_score":-0.20387904345989227}],"sentiment":"neutral","sentiment_score":-0.04440041407942772,"num_words":50,"start":262.83,"end":292.66998},{"sentences":[{"text":"No.","start":293.12997,"end":293.62997,"sentiment":"neutral","sentiment_score":-0.2634657025337219},{"text":"You you just need to activate your plan because Supa Network will not reach out to you unless you do have a activated service.","start":293.68997,"end":300.95502,"sentiment":"neutral","sentiment_score":-0.1603076340009769},{"text":"They they will not yes.","start":303.415,"end":305.895,"sentiment":"neutral","sentiment_score":-0.09408573284745217},{"text":"They will not collect or reach out to you about paying an NDC unless you do have a activated Internet service.","start":305.895,"end":313.88,"sentiment":"neutral","sentiment_score":-0.30206642548243207},{"text":"Yeah.","start":329.165,"end":329.48502,"sentiment":"neutral","sentiment_score":0.0010516755282878876}],"sentiment":"neutral","sentiment_score":-0.2100696315845618,"num_words":52,"start":293.12997,"end":329.48502},{"sentences":[{"text":"It's really yeah.","start":329.48502,"end":330.52502,"sentiment":"neutral","sentiment_score":0.024960468988865614},{"text":"Yeah.","start":330.52502,"end":330.765,"sentiment":"neutral","sentiment_score":0.1509089171886444},{"text":"That's right.","start":330.765,"end":331.40503,"sentiment":"neutral","sentiment_score":0.2569754421710968},{"text":"I agree with you.","start":331.40503,"end":332.36502,"sentiment":"neutral","sentiment_score":0.2957828566431999},{"text":"It really depends from the agreement of your terms about your apartment.","start":332.36502,"end":338.93,"sentiment":"neutral","sentiment_score":0.04333614899466435}],"sentiment":"neutral","sentiment_score":0.11104120104573667,"num_words":22,"start":329.48502,"end":338.93},{"sentences":[{"text":"Because there are some customers that their owner or the landlord the building owner was the one taking care of the NDC, but there are some customers that it's not included from their terms and agreement, and they are the one who's paying it.","start":338.93,"end":353.195,"sentiment":"neutral","sentiment_score":-0.07728072899309071},{"text":"So it really depends with the term of you have to your building owner or landlord.","start":353.195,"end":360.735,"sentiment":"neutral","sentiment_score":-0.03857031953521073},{"text":"It it should be on your contract to your building owner.","start":368.04,"end":371.42,"sentiment":"neutral","sentiment_score":0.035290503027764236},{"text":"Oh, yeah.","start":385.455,"end":386.115,"sentiment":"neutral","sentiment_score":0.0625732522457838},{"text":"Yeah.","start":395.79,"end":396.29,"sentiment":"neutral","sentiment_score":0.20034195482730863}],"sentiment":"neutral","sentiment_score":-0.04464585399506865,"num_words":74,"start":338.93,"end":396.29},{"sentences":[{"text":"You can go ahead and take care of this with the building owner.","start":396.43,"end":399.47,"sentiment":"neutral","sentiment_score":0.21133252118642515},{"text":"Or if you would like to get a detailed information about this development charge, you can go ahead and reach out to Supa directly as well just to make sure because they are the one who's dealing directly to customer.","start":399.47,"end":413.67502,"sentiment":"neutral","sentiment_score":-0.012796505773440003},{"text":"You you caught up.","start":424.03998,"end":424.91998,"sentiment":"neutral","sentiment_score":-0.2235569953918457},{"text":"I just heard provider and associated.","start":424.91998,"end":427.02,"sentiment":"neutral","sentiment_score":-0.18089971939722696},{"text":"What is that again?","start":427.16,"end":428.22,"sentiment":"neutral","sentiment_score":-0.16867204383015633}],"sentiment":"neutral","sentiment_score":-0.0062515213251558704,"num_words":67,"start":396.43,"end":428.22},{"sentences":[{"text":"Okay.","start":446.495,"end":446.995,"sentiment":"neutral","sentiment_score":-0.19742591679096225},{"text":"Whatever Internet service provider that you've, go through, you will be charged for the new development, fee, and Supa Networks will be the one who will collect.","start":448.09497,"end":459.88,"sentiment":"neutral","sentiment_score":-0.2636553981789836},{"text":"Because that's their, rules, protocol.","start":459.88,"end":462.62,"sentiment":"neutral","sentiment_score":-0.19974082708358765},{"text":"Supa Network itself is the one collecting a new development charge directly to the customer, not the Internet service provider.","start":463.24002,"end":472.025,"sentiment":"neutral","sentiment_score":-0.2144668284803629},{"text":"Whatever.","start":474.485,"end":474.985,"sentiment":"neutral","sentiment_score":-0.166466623544693}],"sentiment":"neutral","sentiment_score":-0.2364931295591372,"num_words":54,"start":446.495,"end":474.985},{"sentences":[{"text":"Like, for example, we do have a lot of competitors.","start":475.685,"end":478.505,"sentiment":"neutral","sentiment_score":-0.1776799663901329},{"text":"Right?","start":478.805,"end":479.305,"sentiment":"neutral","sentiment_score":-0.10353368520736694},{"text":"So for example, you go to other provider, it's the same thing.","start":479.365,"end":484.00998,"sentiment":"neutral","sentiment_score":-0.0840831200281779},{"text":"They will Supa Network will reach out to you to pay the new development charge once they see on the system that you do have a activated connection to the premises.","start":484.00998,"end":497.815,"sentiment":"neutral","sentiment_score":-0.04650229452958991},{"text":"Yeah.","start":500.435,"end":500.935,"sentiment":"neutral","sentiment_score":0.0017346888780593872}],"sentiment":"neutral","sentiment_score":-0.0787121314724738,"num_words":55,"start":475.685,"end":500.935},{"sentences":[{"text":"Yes.","start":505.955,"end":506.435,"sentiment":"neutral","sentiment_score":0.10428209602832794},{"text":"That's right.","start":506.435,"end":507.47498,"sentiment":"neutral","sentiment_score":0.16100305318832397},{"text":"So if you would like to activate connection, please visit the site airtel.netnetau.","start":507.47498,"end":515.59,"sentiment":"neutral","sentiment_score":0.0671880987401192},{"text":"Further and necessary details that you need to know are also from the website.","start":515.89,"end":520.63,"sentiment":"neutral","sentiment_score":0.07529794903738159},{"text":"You will see the different plans, prices, and the contract options.","start":521.25,"end":526.335,"sentiment":"neutral","sentiment_score":0.09961153228174556}],"sentiment":"neutral","sentiment_score":0.0841373567719285,"num_words":41,"start":505.955,"end":526.335},{"sentences":[{"text":"Once you process your activation order, we will go ahead and receive it on our end, and then our provisioning and technical team will go ahead and start doing the ordering and activation process, and then they will be sending you an email and SMS about the connection process activation.","start":526.875,"end":549.98004,"sentiment":"neutral","sentiment_score":0.14254452794790268},{"text":"Yeah.","start":562.6,"end":562.84,"sentiment":"positive","sentiment_score":0.3592408299446106},{"text":"That's correct.","start":562.84,"end":563.64,"sentiment":"positive","sentiment_score":0.4563482850790024},{"text":"As I've mentioned, you will be eligible for the 15% discount once you sign up for a contract.","start":563.64,"end":571.98,"sentiment":"positive","sentiment_score":0.393514946103096},{"text":"Any contract, you have six months, twelve months, twenty four months.","start":572.52,"end":576.885,"sentiment":"neutral","sentiment_score":0.20008455352349716}],"sentiment":"neutral","sentiment_score":0.21565076726965787,"num_words":82,"start":526.875,"end":576.885},{"sentences":[{"text":"If you scroll down down, you will see the contract and then what, deals you will be getting under that contract.","start":576.885,"end":585.465,"sentiment":"neutral","sentiment_score":0.19213441227163588},{"text":"Yeah.","start":599.9,"end":600.4,"sentiment":"neutral","sentiment_score":0.1840694844722748},{"text":"Yeah.","start":601.98004,"end":602.46,"sentiment":"neutral","sentiment_score":0.1937362253665924},{"text":"So for, yeah, for SupaFamily, if you opted for six months contract, you will be getting one month free service, and then you will be getting 15% discount for six for six months.","start":602.46,"end":618.675,"sentiment":"positive","sentiment_score":0.3795174157077616},{"text":"And then you just need to pay a $20 connection fee.","start":619.0,"end":623.82,"sentiment":"neutral","sentiment_score":0.27101198787038977}],"sentiment":"neutral","sentiment_score":0.29728111869363644,"num_words":67,"start":576.885,"end":623.82},{"sentences":[{"text":"And aside with the $20 connection fee, of course, for you to be able to receive the complimentary router, you have an option to pay the delivery charge by standard, which is $20.","start":623.96,"end":638.895,"sentiment":"neutral","sentiment_score":0.3179340236114733},{"text":"You will be receiving it within forty five days.","start":639.195,"end":642.575,"sentiment":"positive","sentiment_score":0.4151865343252818},{"text":"And then if you opted for express, you have to pay $30, and this will be one business day.","start":643.035,"end":651.76,"sentiment":"neutral","sentiment_score":0.21736975406345568},{"text":"Yeah.","start":663.135,"end":663.53503,"sentiment":"neutral","sentiment_score":0.27688509225845337},{"text":"For one year contract, you don't need to pay $20 connection fee as showing from our site.","start":663.53503,"end":670.115,"sentiment":"neutral","sentiment_score":0.22985612688695684}],"sentiment":"neutral","sentiment_score":0.2853540020841586,"num_words":79,"start":623.96,"end":670.115},{"sentences":[{"text":"This is connection fee free for twelve month contract.","start":670.255,"end":673.955,"sentiment":"neutral","sentiment_score":0.3329183558622996},{"text":"That's the difference.","start":674.42004,"end":675.32,"sentiment":"positive","sentiment_score":0.4021943112214406},{"text":"And then you will also getting first month free, 15% discount for six months, and then a free router.","start":675.94,"end":683.48004,"sentiment":"positive","sentiment_score":0.4329703120808852},{"text":"That's the difference of six month and twelve month.","start":683.7,"end":687.06,"sentiment":"positive","sentiment_score":0.4182654387421078},{"text":"You don't need to pay the connection fee.","start":687.06,"end":689.24005,"sentiment":"neutral","sentiment_score":0.16802523005753756}],"sentiment":"positive","sentiment_score":0.36537239281460643,"num_words":48,"start":670.255,"end":689.24005},{"sentences":[{"text":"It's for free.","start":689.94,"end":698.305,"sentiment":"neutral","sentiment_score":-0.0107365349928538},{"text":"That's right.","start":699.64496,"end":700.285,"sentiment":"neutral","sentiment_score":0.04905237257480621},{"text":"That's correct.","start":700.285,"end":701.105,"sentiment":"neutral","sentiment_score":0.14216995239257812},{"text":"Early termination, either of these three contracts, early termination will apply if you did not finish your contract.","start":701.565,"end":711.65,"sentiment":"neutral","sentiment_score":-0.08627518576880296},{"text":"The cancellation is $132, and then you have to provide thirty days notice or pay outstanding balance on the account including one month.","start":712.43,"end":726.255,"sentiment":"neutral","sentiment_score":-0.1137536232886107}],"sentiment":"neutral","sentiment_score":-0.07956357571917276,"num_words":48,"start":689.94,"end":726.255},{"sentences":[{"text":"Oh, I oh, I thought you you are on the website.","start":743.88,"end":747.325,"sentiment":"neutral","sentiment_score":-0.08699790862473575},{"text":"Beside six month contract, you will see the option no contract.","start":747.385,"end":750.925,"sentiment":"neutral","sentiment_score":-0.06113319606943564},{"text":"You have to pay connection fee of $45.","start":751.305,"end":754.525,"sentiment":"neutral","sentiment_score":-0.10268148966133595},{"text":"Yeah.","start":758.06,"end":758.56,"sentiment":"neutral","sentiment_score":0.04772959649562836},{"text":"It's beside the six month.","start":759.18,"end":760.88,"sentiment":"neutral","sentiment_score":0.04206997863948345}],"sentiment":"neutral","sentiment_score":-0.0609115160898202,"num_words":36,"start":743.88,"end":760.88},{"sentences":[{"text":"Supa Network.","start":775.535,"end":776.355,"sentiment":"neutral","sentiment_score":0.02183607965707779},{"text":"Because you're Yeah.","start":778.095,"end":779.535,"sentiment":"neutral","sentiment_score":0.03424914553761482},{"text":"Supa.","start":779.535,"end":780.035,"sentiment":"neutral","sentiment_score":0.041863180696964264},{"text":"Supa Network, please.","start":783.855,"end":785.21497,"sentiment":"neutral","sentiment_score":0.04509952664375305},{"text":"If you are on the site, airdle.net.au, you will see the tab home, NBN, and then networks.","start":785.21497,"end":793.05005,"sentiment":"neutral","sentiment_score":0.02798428057747729}],"sentiment":"neutral","sentiment_score":0.030742851014320668,"num_words":26,"start":775.535,"end":793.05005},{"sentences":[{"text":"Click on networks.","start":793.51,"end":794.57,"sentiment":"neutral","sentiment_score":0.015746355056762695},{"text":"It will pop up the list of networks we have.","start":795.11005,"end":798.25,"sentiment":"neutral","sentiment_score":0.03129970952868462},{"text":"Yeah.","start":798.31006,"end":798.81006,"sentiment":"neutral","sentiment_score":0.06411425769329071},{"text":"Yes.","start":798.95,"end":799.27,"sentiment":"neutral","sentiment_score":0.08021347969770432},{"text":"And then go to Supa Networks.","start":799.27,"end":800.97003,"sentiment":"neutral","sentiment_score":0.08128010978301366}],"sentiment":"neutral","sentiment_score":0.04724974078791482,"num_words":21,"start":793.51,"end":800.97003},{"sentences":[{"text":"It provide you all about Supa, and then critical details, information summary are also available.","start":801.59,"end":808.845,"sentiment":"neutral","sentiment_score":0.1676887810230255},{"text":"You just need to hover or click the words or link.","start":808.845,"end":812.365,"sentiment":"neutral","sentiment_score":0.11313865672458302},{"text":"It will route that to the document that you need to check if you are interested to review everything.","start":812.365,"end":818.785,"sentiment":"neutral","sentiment_score":0.14505597439251447},{"text":"Alright?","start":822.14,"end":822.64,"sentiment":"neutral","sentiment_score":0.29099708795547485},{"text":"And then if you do have any further questions, just ring us back.","start":823.02,"end":827.58,"sentiment":"neutral","sentiment_score":0.08909514374457873}],"sentiment":"neutral","sentiment_score":0.13500261710861983,"num_words":59,"start":801.59,"end":827.58},{"sentences":[{"text":"We're open until 6PM today.","start":827.58,"end":830.0,"sentiment":"neutral","sentiment_score":0.1581775039434433},{"text":"Yeah.","start":832.54,"end":833.04,"sentiment":"neutral","sentiment_score":-0.018417395651340485},{"text":"Oh, sure.","start":834.375,"end":835.115,"sentiment":"neutral","sentiment_score":0.023216932080686092},{"text":"So give us a call, okay, if you do have any further questions or clarification.","start":837.495,"end":841.83496,"sentiment":"neutral","sentiment_score":0.039939392109711966},{"text":"Our team is ready to help, and nice talking to you.","start":842.77496,"end":846.2289,"sentiment":"positive","sentiment_score":0.6900259852409363}],"sentiment":"neutral","sentiment_score":0.26494943257421255,"num_words":34,"start":827.58,"end":846.2289},{"sentences":[{"text":"We're delighted to welcome you to Airtel.","start":846.2289,"end":848.7289,"sentiment":"positive","sentiment_score":0.8711824842861721},{"text":"Have a good one.","start":848.7889,"end":849.76886,"sentiment":"positive","sentiment_score":0.7729670852422714},{"text":"Thank you.","start":851.3489,"end":851.9889,"sentiment":"positive","sentiment_score":0.6999237537384033},{"text":"Bye bye.","start":851.9889,"end":852.8089,"sentiment":"positive","sentiment_score":0.3526833951473236}],"sentiment":"positive","sentiment_score":0.7530240019162496,"num_words":15,"start":846.2289,"end":852.8089}]}}]},{"alternatives":[{"transcript":"Hello? Hi. Mhmm. Okay. Mhmm. So could you explain that I I didn't understand what charge is there and why it is associated? Because I think since that you are the you are the one of the provider under the super, super network or something. Yeah. So then you are provider and the yeah. Mhmm. Okay. Mhmm. No. Yeah. I think yeah. Yeah. Yeah. I think that is let I let me just clarify that. I think that to what extent I have the information. Yesterday, I was checking the website of the Super Network. So that is the $300 that you are mentioning that the due lockdown charges. You are right. But this is they said that the the owner is paying. I'm not the owner. Actually, I'm the renter. So I they they have mentioned that in the website that the the owners of the properties has to pay that shortly. So that that is not true to me. Mhmm. Okay. Okay. So means that I have to first confirm this amount with the super network, then I have then I have to proceed with the plan or I have to proceed with the plan with you? What? Okay. So they'll reach out to me once I have okay? Yes. That's right. But to confirm that with the this that this amount is on me or it is on the owner. Because what I have just saw today, it was written that the owners all have to pay the the apartment. Okay. So it is in the contract? But in the building contract with the owner, it is not like there is no there is amenity bill that I am paying, but there is no, like, this kind of charges. Amenity bill, yes, of course, the the consumption, whatever energy I consume or the Internet I that is on me, but it is not like I have to pay, you know, that extra charges. This this is only with the with this development charges is only with Airtel or it any provider that they they will be that is associated with? I I thought may may I I was just asking whether this development charges that you mentioned, the $300, is it like is it for all the providers they they they charge this this amount or this is only the Airtel? Okay. Okay. Okay. Right now, you mean that I have to proceed with the with the plan first? Mhmm. Yeah. For the super family, 500 MBPS fiber boost, in your website, there is a 15% discount. Yeah? So yeah. For example, if I ask you directly, because I was going to the website, how what what will be, like, for the six month contract, which is, like, there is what what I saw for this specific family super family, 500 MPPS. And for this one, there is one one month free. Yes? Okay. So I I I will be going for the ordinary. So if the this is also the same that the charges will be there for the one one year If if the contract is for one year, then there is no fee associated with this $20 and as well as but but there is that I cannot disconnect within two to twelve months. Yeah? That's it. Yeah. But this all of this has for all of this plan, I have to sign the contracts. Yeah? Whether it should be a six month, twelve month, or you don't have, like, no lock in period one? Or you have okay. So there is that one as well. Okay. So I will go for the I will just I'm I'm right now in your site. I will try to check your address. So then I will just go to I have to click on NBN. Yes? Okay. Network. It's Tupa. It's Tupa network. It's it's a protocol. Okay. Okay. Thank you. Yes. Thank you. Yes. Sure. If you didn't think I looked at it, but yeah, man. Yeah. Sure. Yeah. Thank you. 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Hi. Mhmm. Okay. Mhmm.\n\nSo could you explain that I I didn't understand what charge is there and why it is associated? Because I think since that you are the you are the one of the provider under the super, super network or something. Yeah. So then you are provider and the yeah. Mhmm.\n\nOkay. Mhmm. No. Yeah. I think yeah.\n\nYeah. Yeah. I think that is let I let me just clarify that. I think that to what extent I have the information. Yesterday, I was checking the website of the Super Network.\n\nSo that is the $300 that you are mentioning that the due lockdown charges. You are right. But this is they said that the the owner is paying. I'm not the owner. Actually, I'm the renter.\n\nSo I they they have mentioned that in the website that the the owners of the properties has to pay that shortly. So that that is not true to me. Mhmm. Okay. Okay.\n\nSo means that I have to first confirm this amount with the super network, then I have then I have to proceed with the plan or I have to proceed with the plan with you? What? Okay. So they'll reach out to me once I have okay? Yes.\n\nThat's right. But to confirm that with the this that this amount is on me or it is on the owner. Because what I have just saw today, it was written that the owners all have to pay the the apartment. Okay. So it is in the contract?\n\nBut in the building contract with the owner, it is not like there is no there is amenity bill that I am paying, but there is no, like, this kind of charges. Amenity bill, yes, of course, the the consumption, whatever energy I consume or the Internet I that is on me, but it is not like I have to pay, you know, that extra charges. This this is only with the with this development charges is only with Airtel or it any provider that they they will be that is associated with? I I thought may may I I was just asking whether this development charges that you mentioned, the $300, is it like is it for all the providers they they they charge this this amount or this is only the Airtel? Okay.\n\nOkay. Okay. Right now, you mean that I have to proceed with the with the plan first? Mhmm. Yeah.\n\nFor the super family, 500 MBPS fiber boost, in your website, there is a 15% discount. Yeah? So yeah. For example, if I ask you directly, because I was going to the website, how what what will be, like, for the six month contract, which is, like, there is what what I saw for this specific family super family, 500 MPPS. And for this one, there is one one month free.\n\nYes? Okay. So I I I will be going for the ordinary. So if the this is also the same that the charges will be there for the one one year If if the contract is for one year, then there is no fee associated with this $20 and as well as but but there is that I cannot disconnect within two to twelve months. Yeah?\n\nThat's it. Yeah. But this all of this has for all of this plan, I have to sign the contracts. Yeah? Whether it should be a six month, twelve month, or you don't have, like, no lock in period one?\n\nOr you have okay. So there is that one as well. Okay. So I will go for the I will just I'm I'm right now in your site. I will try to check your address.\n\nSo then I will just go to I have to click on NBN. Yes? Okay. Network. It's Tupa.\n\nIt's Tupa network. It's it's a protocol. Okay. Okay. Thank you.\n\nYes. Thank you. Yes. Sure. If you didn't think I looked at it, but yeah, man.\n\nYeah. Sure. Yeah. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.036475151777267456},{"text":"Hi.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.16088628768920898},{"text":"Mhmm.","start":12.799999,"end":13.299999,"sentiment":"neutral","sentiment_score":0.045257195830345154},{"text":"Okay.","start":17.505001,"end":18.005001,"sentiment":"neutral","sentiment_score":0.00530625507235527},{"text":"Mhmm.","start":29.425,"end":29.925,"sentiment":"neutral","sentiment_score":0.025723880156874657}],"sentiment":"neutral","sentiment_score":0.054729754105210304,"num_words":5,"start":1.5999999,"end":29.925},{"sentences":[{"text":"So could you explain that I I didn't understand what charge is there and why it is associated?","start":57.460003,"end":64.04,"sentiment":"neutral","sentiment_score":-0.25112741192181903},{"text":"Because I think since that you are the you are the one of the provider under the super, super network or something.","start":64.1,"end":71.755,"sentiment":"neutral","sentiment_score":-0.0860861802304333},{"text":"Yeah.","start":72.055,"end":72.375,"sentiment":"neutral","sentiment_score":0.003937194123864174},{"text":"So then you are provider and the yeah.","start":72.375,"end":76.485,"sentiment":"neutral","sentiment_score":0.039533724542707205},{"text":"Mhmm.","start":84.07001,"end":84.57001,"sentiment":"neutral","sentiment_score":0.02429300919175148}],"sentiment":"neutral","sentiment_score":-0.12139378760010004,"num_words":50,"start":57.460003,"end":84.57001},{"sentences":[{"text":"Okay.","start":107.765,"end":108.265,"sentiment":"neutral","sentiment_score":0.1128992885351181},{"text":"Mhmm.","start":116.7,"end":117.2,"sentiment":"neutral","sentiment_score":0.13874287903308868},{"text":"No.","start":150.20999,"end":150.70999,"sentiment":"neutral","sentiment_score":-0.08350469172000885},{"text":"Yeah.","start":209.315,"end":209.715,"sentiment":"neutral","sentiment_score":-0.050683509558439255},{"text":"I think yeah.","start":209.715,"end":211.335,"sentiment":"neutral","sentiment_score":-0.08405388022462527}],"sentiment":"neutral","sentiment_score":-0.019243953483445302,"num_words":7,"start":107.765,"end":211.335},{"sentences":[{"text":"Yeah.","start":212.355,"end":212.675,"sentiment":"neutral","sentiment_score":-0.005712266080081463},{"text":"Yeah.","start":212.675,"end":212.995,"sentiment":"neutral","sentiment_score":-0.007843868806958199},{"text":"I think that is let I let me just clarify that.","start":212.995,"end":216.515,"sentiment":"neutral","sentiment_score":-0.03235237503593618},{"text":"I think that to what extent I have the information.","start":216.515,"end":219.735,"sentiment":"neutral","sentiment_score":-0.04655289277434349},{"text":"Yesterday, I was checking the website of the Super Network.","start":220.275,"end":223.73,"sentiment":"neutral","sentiment_score":-0.04292291272431612}],"sentiment":"neutral","sentiment_score":-0.03830879743239193,"num_words":33,"start":212.355,"end":223.73},{"sentences":[{"text":"So that is the $300 that you are mentioning that the due lockdown charges.","start":224.43,"end":228.18999,"sentiment":"neutral","sentiment_score":-0.08689230188195195},{"text":"You are right.","start":228.18999,"end":228.90999,"sentiment":"neutral","sentiment_score":-0.053332400818665825},{"text":"But this is they said that the the owner is paying.","start":228.90999,"end":231.56999,"sentiment":"neutral","sentiment_score":-0.1719893989237872},{"text":"I'm not the owner.","start":231.79,"end":232.75,"sentiment":"negative","sentiment_score":-0.344312846660614},{"text":"Actually, I'm the renter.","start":232.75,"end":234.20999,"sentiment":"neutral","sentiment_score":-0.18731045722961426}],"sentiment":"neutral","sentiment_score":-0.14985738979238603,"num_words":36,"start":224.43,"end":234.20999},{"sentences":[{"text":"So I they they have mentioned that in the website that the the owners of the properties has to pay that shortly.","start":234.82501,"end":241.785,"sentiment":"neutral","sentiment_score":-0.19230539013038983},{"text":"So that that is not true to me.","start":241.785,"end":243.725,"sentiment":"negative","sentiment_score":-0.36717186123132706},{"text":"Mhmm.","start":248.985,"end":249.24,"sentiment":"neutral","sentiment_score":-0.09405038505792618},{"text":"Okay.","start":254.84001,"end":255.34001,"sentiment":"neutral","sentiment_score":-0.05774446949362755},{"text":"Okay.","start":282.94998,"end":283.34998,"sentiment":"neutral","sentiment_score":-0.07366598397493362}],"sentiment":"neutral","sentiment_score":-0.22404710034077818,"num_words":33,"start":234.82501,"end":283.34998},{"sentences":[{"text":"So means that I have to first confirm this amount with the super network, then I have then I have to proceed with the plan or I have to proceed with the plan with you?","start":283.34998,"end":293.105,"sentiment":"neutral","sentiment_score":-0.021933828294277192},{"text":"What?","start":293.245,"end":293.745,"sentiment":"neutral","sentiment_score":-0.15992096066474917},{"text":"Okay.","start":302.26,"end":302.58002,"sentiment":"neutral","sentiment_score":0.010751117952167988},{"text":"So they'll reach out to me once I have okay?","start":302.58002,"end":305.4,"sentiment":"neutral","sentiment_score":-0.07145720990374685},{"text":"Yes.","start":314.965,"end":315.205,"sentiment":"neutral","sentiment_score":0.048505425453186035}],"sentiment":"neutral","sentiment_score":-0.03297751055409511,"num_words":48,"start":283.34998,"end":315.205},{"sentences":[{"text":"That's right.","start":315.205,"end":315.76498,"sentiment":"neutral","sentiment_score":0.10878153890371324},{"text":"But to confirm that with the this that this amount is on me or it is on the owner.","start":315.76498,"end":322.585,"sentiment":"neutral","sentiment_score":0.029066257178783417},{"text":"Because what I have just saw today, it was written that the owners all have to pay the the apartment.","start":322.645,"end":336.8825,"sentiment":"neutral","sentiment_score":-0.0910269958898425},{"text":"Okay.","start":362.83,"end":363.22998,"sentiment":"neutral","sentiment_score":0.002887461334466934},{"text":"So it is in the contract?","start":363.22998,"end":365.96997,"sentiment":"neutral","sentiment_score":-0.008410785347223282}],"sentiment":"neutral","sentiment_score":-0.022881150090446074,"num_words":48,"start":315.205,"end":365.96997},{"sentences":[{"text":"But in the building contract with the owner, it is not like there is no there is amenity bill that I am paying, but there is no, like, this kind of charges.","start":372.03,"end":384.295,"sentiment":"neutral","sentiment_score":-0.0078752136323601},{"text":"Amenity bill, yes, of course, the the consumption, whatever energy I consume or the Internet I that is on me, but it is not like I have to pay, you know, that extra charges.","start":384.995,"end":394.75998,"sentiment":"neutral","sentiment_score":-0.004468706162536845},{"text":"This this is only with the with this development charges is only with Airtel or it any provider that they they will be that is associated with?","start":411.635,"end":422.72998,"sentiment":"neutral","sentiment_score":-0.13894772639981023},{"text":"I I thought may may I I was just asking whether this development charges that you mentioned, the $300, is it like is it for all the providers they they they charge this this amount or this is only the Airtel?","start":429.255,"end":444.39,"sentiment":"neutral","sentiment_score":-0.18600863981537702},{"text":"Okay.","start":473.48,"end":473.98,"sentiment":"neutral","sentiment_score":-0.13683512806892395}],"sentiment":"neutral","sentiment_score":-0.08828682088189654,"num_words":135,"start":372.03,"end":473.98},{"sentences":[{"text":"Okay.","start":498.895,"end":499.35,"sentiment":"neutral","sentiment_score":-0.003670848906040192},{"text":"Okay.","start":500.55002,"end":500.95,"sentiment":"neutral","sentiment_score":0.006242744624614716},{"text":"Right now, you mean that I have to proceed with the with the plan first?","start":500.95,"end":505.13,"sentiment":"neutral","sentiment_score":-0.00916421910127004},{"text":"Mhmm.","start":511.75,"end":512.25,"sentiment":"neutral","sentiment_score":0.0486244261264801},{"text":"Yeah.","start":550.425,"end":550.83,"sentiment":"neutral","sentiment_score":-0.023338107392191887}],"sentiment":"neutral","sentiment_score":-0.005768688003483571,"num_words":19,"start":498.895,"end":550.83},{"sentences":[{"text":"For the super family, 500 MBPS fiber boost, in your website, there is a 15% discount.","start":550.91003,"end":561.47003,"sentiment":"positive","sentiment_score":0.3336021564900875},{"text":"Yeah?","start":561.47003,"end":561.97003,"sentiment":"neutral","sentiment_score":0.2623888850212097},{"text":"So yeah.","start":586.37,"end":587.01,"sentiment":"neutral","sentiment_score":0.2545727789402008},{"text":"For example, if I ask you directly, because I was going to the website, how what what will be, like, for the six month contract, which is, like, there is what what I saw for this specific family super family, 500 MPPS.","start":587.01,"end":601.435,"sentiment":"neutral","sentiment_score":0.162323830028375},{"text":"And for this one, there is one one month free.","start":602.375,"end":604.535,"sentiment":"neutral","sentiment_score":0.19743552654981614}],"sentiment":"neutral","sentiment_score":0.2098750010342665,"num_words":71,"start":550.91003,"end":604.535},{"sentences":[{"text":"Yes?","start":604.535,"end":604.8,"sentiment":"neutral","sentiment_score":0.2215678095817566},{"text":"Okay.","start":652.975,"end":653.375,"sentiment":"neutral","sentiment_score":0.15870139002799988},{"text":"So I I I will be going for the ordinary.","start":653.375,"end":656.09503,"sentiment":"neutral","sentiment_score":0.1805163085460663},{"text":"So if the this is also the same that the charges will be there for the one one year If if the contract is for one year, then there is no fee associated with this $20 and as well as but but there is that I cannot disconnect within two to twelve months.","start":656.09503,"end":699.23,"sentiment":"neutral","sentiment_score":0.08771010878372867},{"text":"Yeah?","start":699.23,"end":699.47,"sentiment":"neutral","sentiment_score":0.030040550976991653}],"sentiment":"neutral","sentiment_score":0.10400164547856107,"num_words":66,"start":604.535,"end":699.47},{"sentences":[{"text":"That's it.","start":699.47,"end":700.215,"sentiment":"neutral","sentiment_score":0.018633093684911728},{"text":"Yeah.","start":726.86005,"end":727.18005,"sentiment":"neutral","sentiment_score":-0.05337965488433838},{"text":"But this all of this has for all of this plan, I have to sign the contracts.","start":727.18005,"end":735.89496,"sentiment":"neutral","sentiment_score":-0.12333370942403288},{"text":"Yeah?","start":735.89496,"end":736.13495,"sentiment":"neutral","sentiment_score":-0.048673514276742935},{"text":"Whether it should be a six month, twelve month, or you don't have, like, no lock in period one?","start":736.13495,"end":742.65,"sentiment":"neutral","sentiment_score":-0.0850633716112689}],"sentiment":"neutral","sentiment_score":-0.09444160256534814,"num_words":40,"start":699.47,"end":742.65},{"sentences":[{"text":"Or you have okay.","start":743.77,"end":756.09,"sentiment":"neutral","sentiment_score":-0.06350285233929753},{"text":"So there is that one as well.","start":756.09,"end":757.53,"sentiment":"neutral","sentiment_score":-0.0015000833996704648},{"text":"Okay.","start":757.53,"end":758.03,"sentiment":"neutral","sentiment_score":0.03563501685857773},{"text":"So I will go for the I will just I'm I'm right now in your site.","start":758.22504,"end":763.365,"sentiment":"neutral","sentiment_score":0.04079908540006727},{"text":"I will try to check your address.","start":764.065,"end":766.645,"sentiment":"neutral","sentiment_score":0.025675258732267787}],"sentiment":"neutral","sentiment_score":0.01724672003516129,"num_words":35,"start":743.77,"end":766.645},{"sentences":[{"text":"So then I will just go to I have to click on NBN.","start":766.705,"end":773.34503,"sentiment":"neutral","sentiment_score":0.024924256910498325},{"text":"Yes?","start":773.34503,"end":773.58,"sentiment":"neutral","sentiment_score":0.02187255397439003},{"text":"Okay.","start":795.035,"end":795.435,"sentiment":"neutral","sentiment_score":0.028960512951016423},{"text":"Network.","start":795.435,"end":795.935,"sentiment":"neutral","sentiment_score":0.02620875835418701},{"text":"It's Tupa.","start":796.71497,"end":797.27496,"sentiment":"neutral","sentiment_score":0.022892192006111145}],"sentiment":"neutral","sentiment_score":0.024824530507127445,"num_words":18,"start":766.705,"end":797.27496},{"sentences":[{"text":"It's Tupa network.","start":797.27496,"end":798.33496,"sentiment":"neutral","sentiment_score":0.0336419939994812},{"text":"It's it's a protocol.","start":799.27496,"end":800.25494,"sentiment":"neutral","sentiment_score":0.08088571019470692},{"text":"Okay.","start":801.57,"end":802.07,"sentiment":"neutral","sentiment_score":0.14582130312919617},{"text":"Okay.","start":820.145,"end":820.54504,"sentiment":"neutral","sentiment_score":0.3017153739929199},{"text":"Thank you.","start":820.54504,"end":821.28503,"sentiment":"positive","sentiment_score":0.5112172514200211}],"sentiment":"neutral","sentiment_score":0.17222181843085724,"num_words":11,"start":797.27496,"end":821.28503},{"sentences":[{"text":"Yes.","start":823.10504,"end":823.60504,"sentiment":"neutral","sentiment_score":0.09753531962633132},{"text":"Thank you.","start":830.54504,"end":831.10504,"sentiment":"positive","sentiment_score":0.5574426651000977},{"text":"Yes.","start":831.10504,"end":831.60504,"sentiment":"neutral","sentiment_score":0.11969000846147536},{"text":"Sure.","start":832.03,"end":832.11,"sentiment":"neutral","sentiment_score":0.09214214235544203},{"text":"If you didn't think I looked at it, but yeah, man.","start":832.11,"end":840.19,"sentiment":"neutral","sentiment_score":-0.024706714871254833}],"sentiment":"neutral","sentiment_score":0.07202993356622756,"num_words":16,"start":823.10504,"end":840.19},{"sentences":[{"text":"Yeah.","start":840.19,"end":840.67,"sentiment":"neutral","sentiment_score":0.02784840762615204},{"text":"Sure.","start":840.67,"end":841.17,"sentiment":"neutral","sentiment_score":0.052824992686510086},{"text":"Yeah.","start":850.29504,"end":850.455,"sentiment":"positive","sentiment_score":0.542208194732666},{"text":"Thank you.","start":850.455,"end":851.195,"sentiment":"positive","sentiment_score":0.7701741456985474},{"text":"Bye bye.","start":853.09503,"end":853.835,"sentiment":"neutral","sentiment_score":0.015962086617946625}],"sentiment":"neutral","sentiment_score":0.3135934370969023,"num_words":7,"start":840.19,"end":853.835}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Hi.\n\nChannel 1: Hi.\n\nChannel 0: This is Airtel account. So our technical team has confirmed that your address is enabled for Supa Networks.\n\nChannel 1: Mhmm.\n\nChannel 0: Alright. And then also additional information.\n\nChannel 1: Okay.\n\nChannel 0: Your address requires new development charge. So this is a mandated charge to those premises which is getting connection for the first time.\n\nChannel 1: Mhmm.\n\nChannel 0: And once your service has been activated to the Supa networks, Supa representative will be the one who will reach out to you in reference to this new development charge payment. We are not the one who's collecting the NDC payment. They are the one who's collecting it. Just so happen, it's showing on our, access and then letting you know.\n\nChannel 1: So could you explain that I I didn't understand what charge is there and why it is associated? Because I think since that you are the you are the one of the provider under the super, super network\n\nChannel 0: Okay.\n\nChannel 1: or something. Yeah. So\n\nChannel 0: Yeah.\n\nChannel 1: then you are provider and\n\nChannel 0: SupaNetworks,\n\nChannel 1: the\n\nChannel 0: it's a\n\nChannel 1: yeah.\n\nChannel 0: networks, and they are providing a retails. For you to be able to get a connection to Supa Network,\n\nChannel 1: Mhmm.\n\nChannel 0: you have to go through the ISP, which is us, Internet service provider. K? So once we receive your order that you would need to process through the website, our provisioning and technical team will go ahead and coordinate to Supa to get your service activated.\n\nChannel 1: Okay.\n\nChannel 0: And then if you are signing in because currently, we're having a promotional available\n\nChannel 1: Mhmm.\n\nChannel 0: showing from our site. If you sign up for six, twelve, or twenty four month contract, you will be eligible to receive a free router. What you just need to pay is the delivery charge. You have an option to have it standard, $20, and to have it express, $30. And also, along with the free router, you will also eligible to get a free month service and 15% discount for the first six months of your, stay in Heritel.\n\nOkay?\n\nChannel 1: No.\n\nChannel 0: This will be applied, and it should you should be completing your agreement contract agreement. Else, those promos and deals discounts given will be null in void. In addition with this, the new development charge, once our technical team check from our portal your address, it shows Supa Network, and then it will shows new development charge. So if the new development charge show, it means to say your premises is required to settle a new development charges. If I'm not mistaken, this development charges is around 300 to $330, and Supa Network will be the one who will reach out to you via email and phone to talk about your new development charge fee,\n\nChannel 1: Yeah.\n\nChannel 0: not\n\nChannel 1: I think\n\nChannel 0: Internet\n\nChannel 1: yeah.\n\nChannel 0: service provider Airtel.\n\nChannel 1: Yeah. Yeah. I think that is let I let me just clarify that. I think that to what extent I have the information. Yesterday, I was checking the website of the Super Network.\n\nSo that is the $300 that you are mentioning that the due lockdown charges. You are right. But this is they said that\n\nChannel 0: Yeah.\n\nChannel 1: the the owner is paying. I'm not the owner. Actually, I'm the renter. So I they they have mentioned that in the website that the the owners of the properties has to pay that\n\nChannel 0: Yeah.\n\nChannel 1: shortly.\n\nChannel 0: You\n\nChannel 1: So\n\nChannel 0: have\n\nChannel 1: that\n\nChannel 0: to\n\nChannel 1: that\n\nChannel 0: talk\n\nChannel 1: is not\n\nChannel 0: about\n\nChannel 1: true\n\nChannel 0: this\n\nChannel 1: to me.\n\nChannel 0: matter to Supa Networks because we are not the one who will send you an invoice. It just so happen,\n\nChannel 1: Mhmm.\n\nChannel 0: we provide you the information because it shows from the system. But\n\nChannel 1: Okay.\n\nChannel 0: in reference that you are the tenant, the the tenant, the landlord, the owner, you're the one. You are not the one who will pay this. You have to coordinate to Supa. As I've mentioned, once your service has been activated, ordered to Supa network, they will reach out to you time in a timely manner via email, SMS phone call. They are the one who's dealing directly to the customer about NDC charge.\n\nChannel 1: Okay. So means that I have to first confirm this amount with the super network, then I have then I have to proceed with the plan or I have to proceed with\n\nChannel 0: No.\n\nChannel 1: the plan\n\nChannel 0: No.\n\nChannel 1: with you?\n\nChannel 0: No.\n\nChannel 1: What?\n\nChannel 0: You you just need to activate your plan because Supa Network will not reach out to you unless you do have a activated service.\n\nChannel 1: Okay. So they'll reach\n\nChannel 0: They\n\nChannel 1: out to me\n\nChannel 0: they will\n\nChannel 1: once\n\nChannel 0: not\n\nChannel 1: I have okay?\n\nChannel 0: yes. They will not collect or reach out to you about paying an NDC unless you do have a activated Internet service.\n\nChannel 1: Yes. That's right. But to confirm that with the this that this amount is on me or it is on the owner. Because what I have just saw today, it was written that the owners all have to pay the the\n\nChannel 0: Yeah. It's really yeah. Yeah. That's right. I agree with you.\n\nIt really depends from the agreement of your terms\n\nChannel 1: apartment.\n\nChannel 0: about your apartment. Because there are some customers that their owner or the landlord the building owner was the one taking care of the NDC, but there are some customers that it's not included from their terms and agreement, and they are the one who's paying it. So it really depends with the term of you have to your building owner or landlord.\n\nChannel 1: Okay. So it is in the contract?\n\nChannel 0: It it should be on your contract to your building owner.\n\nChannel 1: But in the building contract with the owner, it is not like there is no there is amenity bill that I am paying, but there is no, like, this kind of charges. Amenity\n\nChannel 0: Oh,\n\nChannel 1: bill,\n\nChannel 0: yeah.\n\nChannel 1: yes, of course, the the consumption, whatever energy I consume or the Internet I that is on me, but it is not like I have to pay, you know, that extra charges.\n\nChannel 0: Yeah. You can go ahead and take care of this with the building owner. Or if you would like to get a detailed information about this development charge, you can go ahead and reach out to Supa directly as well just to make sure because they are the\n\nChannel 1: This\n\nChannel 0: one\n\nChannel 1: this is\n\nChannel 0: who's\n\nChannel 1: only\n\nChannel 0: dealing\n\nChannel 1: with\n\nChannel 0: directly\n\nChannel 1: the\n\nChannel 0: to\n\nChannel 1: with\n\nChannel 0: customer.\n\nChannel 1: this development charges is only with Airtel or it any provider that they they will be that is associated with?\n\nChannel 0: You you caught up. I just heard provider and associated. What is that again?\n\nChannel 1: I I thought may may I I was just asking whether this development charges that you mentioned, the $300, is it like is it for all the providers they they they charge this this amount or this is only the Airtel?\n\nChannel 0: Okay. Whatever Internet service provider that you've, go through, you will be charged for the new development, fee, and Supa Networks will be the one who will collect. Because that's their, rules, protocol. Supa Network itself is the one collecting a new development charge directly to the customer, not the Internet service provider.\n\nChannel 1: Okay.\n\nChannel 0: Whatever. Like, for example, we do have a lot of competitors. Right? So for example, you go to other provider, it's the same thing. They will Supa Network will reach out to you to pay the new development charge once they see on the system that you do have a activated connection to the premises.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Right now, you mean that I have to proceed with the with the plan first?\n\nChannel 0: Yes. That's right. So if you would like to activate connection, please\n\nChannel 1: Mhmm.\n\nChannel 0: visit the site airtel.netnetau. Further and necessary details that you need to know are also from the website. You will see the different plans, prices, and the contract options. Once you process your activation order, we will go ahead and receive it on our end, and then our provisioning and technical team will go ahead and start doing the ordering and activation process, and then they will be sending you an email and SMS about the connection process activation.\n\nChannel 1: Yeah. For the super family, 500 MBPS fiber boost, in your website, there is a 15% discount. Yeah?\n\nChannel 0: Yeah. That's correct. As I've mentioned, you will be eligible for the 15% discount once you sign up for a contract. Any contract, you have six months, twelve months, twenty four months. If you scroll down down, you will see the contract and then what, deals you will be getting under that contract.\n\nChannel 1: So yeah. For example, if I ask you directly, because I was going to the website, how what what will be, like, for the six month contract, which is, like, there is what what I saw for this specific family super family,\n\nChannel 0: Yeah.\n\nChannel 1: 500 MPPS.\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: So\n\nChannel 1: for this\n\nChannel 0: for,\n\nChannel 1: one, there is one one month free. Yes?\n\nChannel 0: yeah, for SupaFamily, if you opted for six months contract, you will be getting one month free service, and then you will be getting 15% discount for six for six months. And then you just need to pay a $20 connection fee. And aside with the $20 connection fee, of course, for you to be able to receive the complimentary router, you have an option to pay the delivery charge by standard, which is $20. You will be receiving it within forty five days. And then if you opted for express, you have to pay $30, and this will be one business day.\n\nChannel 1: Okay. So I I I will be going for the ordinary. So if the this is also the same that the charges will be there for the one one year\n\nChannel 0: Yeah. For one year contract, you don't need to pay $20 connection fee as showing from our site. This is connection fee free for twelve month contract. That's the difference. And then you will also getting first month free, 15% discount for six months, and then a free router.\n\nThat's the difference of six month and twelve month. You don't need to pay the connection fee. It's\n\nChannel 1: If if the\n\nChannel 0: for\n\nChannel 1: contract is for one year, then there is no fee associated with this $20 and as well as but but there is that I cannot disconnect\n\nChannel 0: free.\n\nChannel 1: within two to twelve months. Yeah? That's\n\nChannel 0: That's\n\nChannel 1: it.\n\nChannel 0: right. That's correct. Early termination, either of these three contracts, early termination will apply if you did not finish your contract. The cancellation is $132, and then you have to provide thirty days notice or pay outstanding balance on the account including one month.\n\nChannel 1: Yeah. But this all of this has for all of this plan, I have to sign the contracts. Yeah? Whether it should be a six month, twelve month, or you don't have, like, no lock in period one? Or\n\nChannel 0: Oh,\n\nChannel 1: you\n\nChannel 0: I\n\nChannel 1: have\n\nChannel 0: oh, I thought you you are on the website. Beside six month contract, you will see the option no contract. You have to pay connection fee of $45.\n\nChannel 1: okay. So there is that one as well. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So I will go for\n\nChannel 0: It's beside\n\nChannel 1: the\n\nChannel 0: the\n\nChannel 1: I\n\nChannel 0: six\n\nChannel 1: will\n\nChannel 0: month.\n\nChannel 1: just I'm I'm right now in your site. I will try to check your address. So then I will just go to I have to click on NBN. Yes?\n\nChannel 0: Supa Network. Because you're Yeah. Supa. Supa Network, please. If you are on the site, airdle.net.au, you will see the tab home, NBN, and then networks.\n\nClick on networks.\n\nChannel 1: Okay.\n\nChannel 0: It will\n\nChannel 1: Network.\n\nChannel 0: pop up the list\n\nChannel 1: It's\n\nChannel 0: of\n\nChannel 1: Tupa.\n\nChannel 0: networks\n\nChannel 1: It's Tupa\n\nChannel 0: we have.\n\nChannel 1: network.\n\nChannel 0: Yeah. Yes. And\n\nChannel 1: It's\n\nChannel 0: then\n\nChannel 1: it's a\n\nChannel 0: go\n\nChannel 1: protocol.\n\nChannel 0: to Supa Networks.\n\nChannel 1: Okay.\n\nChannel 0: It provide you all about Supa, and then critical details, information summary are also available. You just need to hover or click the words or link. It will route that to the document that you need to check if you are interested to review everything.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright? And\n\nChannel 1: Yes.\n\nChannel 0: then if you do have any further questions, just ring us back. We're open until 6PM today.\n\nChannel 1: Thank you. Yes. Sure. If you didn't think\n\nChannel 0: Yeah.\n\nChannel 1: I looked at it, but\n\nChannel 0: Oh, sure. So give us a call, okay, if you do have\n\nChannel 1: yeah,\n\nChannel 0: any\n\nChannel 1: man.\n\nChannel 0: further\n\nChannel 1: Yeah.\n\nChannel 0: questions\n\nChannel 1: Sure.\n\nChannel 0: or clarification. Our team is ready to help, and nice talking to you. We're delighted to welcome you to Airtel. Have a good one.\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: Thank you. Bye bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.036475151777267456}],"sentiment":"neutral","sentiment_score":0.036475151777267456,"channel":1,"num_words":1,"start":1.5999999,"end":2.1},{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.10091853141784668},{"text":"Hi.","start":3.6,"end":4.0,"sentiment":"neutral","sentiment_score":0.1239778846502304}],"sentiment":"neutral","sentiment_score":0.11244820803403854,"channel":0,"num_words":2,"start":2.8799999,"end":4.0},{"sentences":[{"text":"Hi.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.16088628768920898}],"sentiment":"neutral","sentiment_score":0.16088628768920898,"channel":1,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"This is Airtel account.","start":4.0,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.18369390815496445},{"text":"So our technical team has confirmed that your address is enabled for Supa Networks.","start":5.92,"end":11.86,"sentiment":"neutral","sentiment_score":0.2548465909702437}],"sentiment":"neutral","sentiment_score":0.23903488367795944,"channel":0,"num_words":18,"start":4.0,"end":11.86},{"sentences":[{"text":"Mhmm.","start":12.799999,"end":13.299999,"sentiment":"neutral","sentiment_score":0.045257195830345154}],"sentiment":"neutral","sentiment_score":0.045257195830345154,"channel":1,"num_words":1,"start":12.799999,"end":13.299999},{"sentences":[{"text":"Alright.","start":13.825,"end":14.1449995,"sentiment":"neutral","sentiment_score":0.0897558331489563},{"text":"And then also additional 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it.","start":47.715,"end":49.715,"sentiment":"neutral","sentiment_score":-0.2216326083455767},{"text":"Just so happen, it's showing on our, access and then letting you know.","start":49.715,"end":55.095,"sentiment":"neutral","sentiment_score":-0.058779336512088776}],"sentiment":"neutral","sentiment_score":-0.054242277304168605,"channel":0,"num_words":61,"start":29.66,"end":55.095},{"sentences":[{"text":"So could you explain that I I didn't understand what charge is there and why it is associated?","start":57.460003,"end":64.04,"sentiment":"neutral","sentiment_score":-0.25112741192181903},{"text":"Because I think since that you are the you are the one of the provider under the super, super 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Network,","start":80.115,"end":84.16,"sentiment":"neutral","sentiment_score":0.14095328313608965}],"sentiment":"neutral","sentiment_score":0.11142780474926296,"channel":0,"num_words":19,"start":76.035,"end":84.16},{"sentences":[{"text":"Mhmm.","start":84.07001,"end":84.57001,"sentiment":"neutral","sentiment_score":0.02429300919175148}],"sentiment":"neutral","sentiment_score":0.02429300919175148,"channel":1,"num_words":1,"start":84.07001,"end":84.57001},{"sentences":[{"text":"you have to go through the ISP, which is us, Internet service provider.","start":84.700005,"end":90.64,"sentiment":"neutral","sentiment_score":0.006810220925567241},{"text":"K?","start":91.340004,"end":91.840004,"sentiment":"neutral","sentiment_score":0.015218395739793776},{"text":"So once we receive your order that you would need to process through the website, our provisioning and technical team will go ahead and coordinate to Supa to get your service 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have it standard, $20, and to have it express, $30.","start":127.895004,"end":134.55501,"sentiment":"neutral","sentiment_score":0.18391744196414947},{"text":"And also, along with the free router, you will also eligible to get a free month service and 15% discount for the first six months of your, stay in 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Networks. They are also informed that the owner or landlord of the building will pay the NDC charge. The speaker explains that the landlord will not be charged unless they activate their plan and that the customer can reach out to Supa directly for more information. The landlord will not be charged unless they activate their plan and the customer will receive a discount for their super family. The representative explains that the customer will receive a discount for their super family if they activate their plan and pay a $20 connection fee, and that the customer will be responsible for the development charge. The representative provides information on contracts and activation, and advises the customer to sign contracts and call for further questions."},"intents":{"segments":[{"text":"So could you explain that I I didn't understand what charge is there and why it is associated?","start_word":115,"end_word":132,"intents":[{"intent":"Understand charge and process service activation","confidence_score":0.0000013646033}]},{"text":"So once we receive your order that you would need to process through the website, our provisioning and technical team will go ahead and coordinate to Supa to get your service activated. Okay.","start_word":203,"end_word":235,"intents":[{"intent":"Coordinate service activation and promotion","confidence_score":0.025125371}]},{"text":"If I'm not mistaken, this development charges is around 300 to $330, and Supa Network will be the one who will reach out to you via email and phone to talk about your new development charge fee, Yeah.","start_word":411,"end_word":448,"intents":[{"intent":"Verify charges information","confidence_score":0.0000017518666}]},{"text":"So means that I have to first confirm this amount with the super network, then I have then I have to proceed with the plan or I have to proceed with No.","start_word":674,"end_word":705,"intents":[{"intent":"Confirm amount","confidence_score":0.4641348}]},{"text":"You can go ahead and take care of this with the building owner.","start_word":985,"end_word":997,"intents":[{"intent":"End conversation","confidence_score":0.0053612846}]},{"text":"So if you would like to activate connection, please Mhmm. visit the site airtel.netnetau.","start_word":1250,"end_word":1263,"intents":[{"intent":"Activate connection","confidence_score":0.04253871}]},{"text":"Once you process your activation order, we will go ahead and receive it on our end, and then our provisioning and technical team will go ahead and start doing the ordering and activation process, and then they will be sending you an email and SMS about the connection process activation. Yeah.","start_word":1289,"end_word":1339,"intents":[{"intent":"Send email and text","confidence_score":0.0023953302}]},{"text":"For the super family, 500 MBPS fiber boost, in your website, there is a 15% discount. Yeah? Yeah.","start_word":1341,"end_word":1358,"intents":[{"intent":"Provide discount","confidence_score":0.03001045}]},{"text":"It's If if the for contract is for one year, then there is no fee associated with this $20 and as well as but but there is that I cannot disconnect free. within two to twelve months. Yeah?","start_word":1669,"end_word":1706,"intents":[{"intent":"Confirm contract terms","confidence_score":0.057913765},{"intent":"Provide contract details","confidence_score":0.044719324},{"intent":"Offer agreement details","confidence_score":0.000002327636}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Hi. Hi. This is Airtel account. So our technical team has confirmed that your address is enabled for Supa Networks. Mhmm. Alright. And then also additional information. Okay. Your address requires new development charge. So this is a mandated charge to those premises which is getting connection for the first time. Mhmm. And once your service has been activated to the Supa networks, Supa representative will be the one who will reach out to you in reference to this new development charge payment. We are not the one who's collecting the NDC payment. They are the one who's collecting it. Just so happen, it's showing on our, access and then letting you know. So could you explain that I I didn't understand what charge is there and why it is associated? Because I think since that you are the you are the one of the provider under the super, super network Okay. or something. Yeah. So Yeah. then you are provider and SupaNetworks, the it's a yeah. networks, and they are providing a retails. For you to be able to get a connection to Supa Network, Mhmm. you have to go through the ISP, which is us, Internet service provider. K? So once we receive your order that you would need to process through the website, our provisioning and technical team will go ahead and coordinate to Supa to get your service activated. Okay. And then if you are signing in because currently, we're having a promotional available Mhmm. showing from our site. If you sign up for six, twelve, or twenty four month contract, you will be eligible to receive a free router. What you just need to pay is the delivery charge. You have an option to have it standard, $20, and to have it express, $30. And also, along with the free router, you will also eligible to get a free month service and 15% discount for the first six months of your, stay in Heritel. Okay? No. This will be applied, and it should you should be completing your agreement contract agreement.","start_word":0,"end_word":347,"sentiment":"neutral","sentiment_score":0.05906161998302258},{"text":"Else, those promos and deals discounts given will be null in void.","start_word":348,"end_word":359,"sentiment":"negative","sentiment_score":-0.5925459861755371},{"text":"In addition with this, the new development charge, once our technical team check from our portal your address, it shows Supa Network, and then it will shows new development charge.","start_word":360,"end_word":389,"sentiment":"neutral","sentiment_score":-0.18068785965442655},{"text":"So if the new development charge show, it means to say your premises is required to settle a new development charges.","start_word":390,"end_word":410,"sentiment":"negative","sentiment_score":-0.362553745508194},{"text":"If I'm not mistaken, this development charges is around 300 to $330, and Supa Network will be the one who will reach out to you via email and phone to talk about your new development charge fee, Yeah. not I think Internet yeah. service provider Airtel. Yeah. Yeah. I think that is let I let me just clarify that. I think that to what extent I have the information. Yesterday, I was checking the website of the Super Network. So that is the $300 that you are mentioning that the due lockdown charges. You are right. But this is they said Yeah. that the the owner is paying.","start_word":411,"end_word":518,"sentiment":"neutral","sentiment_score":-0.05591391399502754},{"text":"I'm not the owner.","start_word":519,"end_word":522,"sentiment":"negative","sentiment_score":-0.3347942531108856},{"text":"Actually, I'm the renter. So I they they have mentioned that in the website that the the owners of the properties has to pay that Yeah. shortly.","start_word":523,"end_word":549,"sentiment":"neutral","sentiment_score":-0.18379101157188416},{"text":"You So have that to that talk is not about true this to me.","start_word":550,"end_word":563,"sentiment":"negative","sentiment_score":-0.3486781716346741},{"text":"matter to Supa Networks because we are not the one who will send you an invoice. It just so happen, Mhmm. we provide you the information because it shows from the system. But Okay. in reference that you are the tenant, the the tenant, the landlord, the owner, you're the one.","start_word":564,"end_word":614,"sentiment":"neutral","sentiment_score":-0.14501065015792847},{"text":"You are not the one who will pay this.","start_word":615,"end_word":623,"sentiment":"negative","sentiment_score":-0.35364553332328796},{"text":"You have to coordinate to Supa. As I've mentioned, once your service has been activated, ordered to Supa network, they will reach out to you time in a timely manner via email, SMS phone call. They are the one who's dealing directly to the customer about NDC charge. Okay. So means that I have to first confirm this amount with the super network, then I have then I have to proceed with the plan or I have to proceed with No. the plan No. with you? No. What? You you just need to activate your plan because Supa Network will not reach out to you unless you do have a activated service. Okay. So they'll reach They out to me they will once not I have okay? yes. They will not collect or reach out to you about paying an NDC unless you do have a activated Internet service. Yes. That's right. But to confirm that with the this that this amount is on me or it is on the owner. Because what I have just saw today, it was written that the owners all have to pay the the Yeah. It's really yeah. Yeah. That's right. I agree with you. It really depends from the agreement of your terms apartment. about your apartment. Because there are some customers that their owner or the landlord the building owner was the one taking care of the NDC, but there are some customers that it's not included from their terms and agreement, and they are the one who's paying it. So it really depends with the term of you have to your building owner or landlord. Okay. So it is in the contract? It it should be on your contract to your building owner. But in the building contract with the owner, it is not like there is no there is amenity bill that I am paying, but there is no, like, this kind of charges. Amenity Oh, bill, yeah. yes, of course, the the consumption, whatever energy I consume or the Internet I that is on me, but it is not like I have to pay, you know, that extra charges. Yeah. You can go ahead and take care of this with the building owner. Or if you would like to get a detailed information about this development charge, you can go ahead and reach out to Supa directly as well just to make sure because they are the This one this is who's only dealing with directly the to with customer. this development charges is only with Airtel or it any provider that they they will be that is associated with? You you caught up. I just heard provider and associated. What is that again? I I thought may may I I was just asking whether this development charges that you mentioned, the $300, is it like is it for all the providers they they they charge this this amount or this is only the Airtel? Okay. Whatever Internet service provider that you've, go through, you will be charged for the new development, fee, and Supa Networks will be the one who will collect. Because that's their, rules, protocol. Supa Network itself is the one collecting a new development charge directly to the customer, not the Internet service provider. Okay. Whatever. Like, for example, we do have a lot of competitors. Right? So for example, you go to other provider, it's the same thing. They will Supa Network will reach out to you to pay the new development charge once they see on the system that you do have a activated connection to the premises. Okay. Yeah. Okay. Right now, you mean that I have to proceed with the with the plan first? Yes. That's right. So if you would like to activate connection, please Mhmm. visit the site airtel.netnetau. Further and necessary details that you need to know are also from the website. You will see the different plans, prices, and the contract options. Once you process your activation order, we will go ahead and receive it on our end, and then our provisioning and technical team will go ahead and start doing the ordering and activation process, and then they will be sending you an email and SMS about the connection process activation. Yeah.","start_word":624,"end_word":1339,"sentiment":"neutral","sentiment_score":-0.04832082467580308},{"text":"For the super family, 500 MBPS fiber boost, in your website, there is a 15% discount.","start_word":1340,"end_word":1355,"sentiment":"positive","sentiment_score":0.33824729919433594},{"text":"Yeah?","start_word":1356,"end_word":1356,"sentiment":"neutral","sentiment_score":0.2623888850212097},{"text":"Yeah. That's correct. As I've mentioned, you will be eligible for the 15% discount once you sign up for a contract.","start_word":1357,"end_word":1377,"sentiment":"positive","sentiment_score":0.3937144279479981},{"text":"Any contract, you have six months, twelve months, twenty four months. If you scroll down down, you will see the contract and then what, deals you will be getting under that contract. So yeah. For example, if I ask you directly, because I was going to the website, how what what will be, like, for the six month contract, which is, like, there is what what I saw for this specific family super family, Yeah. 500 MPPS. Yeah. And So for this for, one, there is one one month free. Yes?","start_word":1378,"end_word":1468,"sentiment":"neutral","sentiment_score":0.18041494488716123},{"text":"yeah, for SupaFamily, if you opted for six months contract, you will be getting one month free service, and then you will be getting 15% discount for six for six months.","start_word":1469,"end_word":1499,"sentiment":"positive","sentiment_score":0.3839297592639923},{"text":"And then you just need to pay a $20 connection fee. And aside with the $20 connection fee, of course, for you to be able to receive the complimentary router, you have an option to pay the delivery charge by standard, which is $20.","start_word":1500,"end_word":1543,"sentiment":"neutral","sentiment_score":0.3066891133785248},{"text":"You will be receiving it within forty five days.","start_word":1544,"end_word":1552,"sentiment":"positive","sentiment_score":0.4094208180904389},{"text":"And then if you opted for express, you have to pay $30, and this will be one business day. Okay. So I I I will be going for the ordinary. So if the this is also the same that the charges will be there for the one one year Yeah. For one year contract, you don't need to pay $20 connection fee as showing from our site. This is connection fee free for twelve month contract.","start_word":1553,"end_word":1628,"sentiment":"neutral","sentiment_score":0.2263164520263672},{"text":"That's the difference. And then you will also getting first month free, 15% discount for six months, and then a free router. That's the difference of six month and twelve month.","start_word":1629,"end_word":1659,"sentiment":"positive","sentiment_score":0.4206461012363434},{"text":"You don't need to pay the connection fee. It's If if the for contract is for one year, then there is no fee associated with this $20 and as well as but but there is that I cannot disconnect free. within two to twelve months. Yeah? That's That's it. right. That's correct. Early termination, either of these three contracts, early termination will apply if you did not finish your contract. The cancellation is $132, and then you have to provide thirty days notice or pay outstanding balance on the account including one month. Yeah. But this all of this has for all of this plan, I have to sign the contracts. Yeah? Whether it should be a six month, twelve month, or you don't have, like, no lock in period one? Or Oh, you I have oh, I thought you you are on the website. Beside six month contract, you will see the option no contract. You have to pay connection fee of $45. okay. So there is that one as well. Okay. Yeah. So I will go for It's beside the the I six will month. just I'm I'm right now in your site. I will try to check your address. So then I will just go to I have to click on NBN. Yes? Supa Network. Because you're Yeah. Supa. Supa Network, please. If you are on the site, airdle.net.au, you will see the tab home, NBN, and then networks. Click on networks. Okay. It will Network. pop up the list It's of Tupa. networks It's Tupa we have. network. Yeah. Yes. And It's then it's a go protocol. to Supa Networks. Okay. It provide you all about Supa, and then critical details, information summary are also available. You just need to hover or click the words or link. It will route that to the document that you need to check if you are interested to review everything. Okay.","start_word":1660,"end_word":1980,"sentiment":"neutral","sentiment_score":0.013140247888120349},{"text":"Thank you.","start_word":1981,"end_word":1982,"sentiment":"positive","sentiment_score":0.491946816444397},{"text":"Alright? And Yes. then if you do have any further questions, just ring us back. We're open until 6PM today.","start_word":1983,"end_word":2002,"sentiment":"neutral","sentiment_score":0.12595011331140996},{"text":"Thank you.","start_word":2003,"end_word":2004,"sentiment":"positive","sentiment_score":0.5316604971885681},{"text":"Yes. Sure. If you didn't think Yeah. I looked at it, but Oh, sure. So give us a call, okay, if you do have yeah, any man. further Yeah. questions Sure. or clarification.","start_word":2005,"end_word":2037,"sentiment":"neutral","sentiment_score":0.02362928166985512},{"text":"Our team is ready to help, and nice talking to you. We're delighted to welcome you to Airtel. Have a good one. Yeah. Thank you. Thank you. Bye bye.","start_word":2038,"end_word":2066,"sentiment":"positive","sentiment_score":0.7045543789863586},{"text":"Bye bye.","start_word":2067,"end_word":2068,"sentiment":"neutral","sentiment_score":0.24289928376674652}],"average":{"sentiment":"neutral","sentiment_score":0.030940475859172603}}}}