{"metadata":{"transaction_key":"deprecated","request_id":"01a0848e-d7e9-76f2-9559-7740c829057c","sha256":"456bbaaf3f823d29754128317a70690eb3d696e2168872694683e19934433cae","created":"2026-09-09T05:05:50.782Z","duration":545.4719,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1254,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1391,"output_tokens":1394},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1391,"output_tokens":68}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. May I have your name, please? I'm doing great. Thank you so much for asking. How are you today? Oh, that's quite a good news that you're moving out and a sad news since you are planning to to cancel your connection with us. No worries. I'll go ahead and take a look into this. Okay? Let me just pull up your account. Could you verify your last name, please? Thank you so much, Levi. And since we're having conversation regarding your account about changing or, yeah, changing your account, Could you verify your date of birth, please, for security purposes? Thank you. And how about your identification number? It's any number that is on your either driver's license, passport, or whatever identification ID that you have. Sure. Sure. Please take your time. No worries. Mhmm. Thank you so much, Levi. Let me just check here. K. K. If I may ask your new address so that we can also check if your new address is serviceable to our provided network. So it's already it has already a pre installed Internet? And is it is it already set up on your new address? Where do you plan to move at? If I may ask to check still, Lauren, so that, you know, we are actually looking some, areas and location that we could still, I mean, for our record, some address or location that we could also provide network as well if if in any case that we still don't service those area. If I'll be glad Sorry? Oh, even? Yeah. Do I understand? Just just for a record, if you could provide us the new address. Mhmm. And what's the state? Sorry? Uh-huh. Alright. I already got it here. Hold on. And what about the postal code, please? Thank you so much. 2320. And may I also confirm that we follow the system? Okay? So since today is September 9, your possible disconnection date would be October 9, or do you plan to stay longer so that we can extend the disconnection date? October 9. October 9. Okay. So let me just check here. Okay. And you'll no longer yeah. Yeah. So since we follow the thirty day notice though I really understand that you were trying to move out by September 14, and we will no longer use the service. No worries. The bill or the invoice that you will just receive will it will be from October 1 to October 9. So for us to disconnect, you just need to pay for the remaining days or which the October one to nine to successfully disconnected service. Sorry? Hold on for let me just check here. Since there's no invoice yet and that's their current invoice are automatic, let me just at least so not exact. Let me just try to estimate it on my end. Ninth. Sorry. It's not specifically showing. But are you planning to pay for it in advance so that I can work on it on my end? Sure. I'll go ahead and create an invoice for October one. Sorry? Yes. For us to successfully disconnect the service following the thirty day notice. But if you wish to or yeah. October 9. Sorry. Yeah. With or without contract, a thirty day notice is required for disconnection. No. No. No. It's not. It's going to be the bill from the October 1 to the October 9. It's not going to be the whole month. So probably let me just check your checking your yes. Yeah. Yeah. Yeah. Sure. Sure. I'll go ahead and create an advice for you, and we'll also send you an email on your account so that you can pay it. Thank you. Thank you so much. Bye bye.","confidence":0.9980469,"words":[{"word":"thank","start":1.28,"end":1.52,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3855876922607422},{"word":"you","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.35166484117507935},{"word":"for","start":1.68,"end":1.92,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4114084839820862},{"word":"calling","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.34757891297340393},{"word":"airtel","start":2.24,"end":2.6399999,"confidence":0.9975586,"punctuated_word":"Airtel.","sentiment":"positive","sentiment_score":0.3636099696159363},{"word":"my","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.2739139795303345},{"word":"name","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.29956063628196716},{"word":"is","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.30792462825775146},{"word":"mary","start":3.12,"end":3.52,"confidence":0.986084,"punctuated_word":"Mary.","sentiment":"neutral","sentiment_score":0.2635551691055298},{"word":"may","start":3.52,"end":3.6799998,"confidence":0.9741211,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.18835386633872983},{"word":"i","start":3.6799998,"end":3.76,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17250724136829376},{"word":"have","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1755567491054535},{"word":"your","start":3.9199998,"end":4.08,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.13944995403289795},{"word":"name","start":4.08,"end":4.3199997,"confidence":0.9980469,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.18206408619880676},{"word":"please","start":4.3199997,"end":4.8199997,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.1460297405719757},{"word":"i'm","start":7.6,"end":8.0,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5403004288673401},{"word":"doing","start":8.0,"end":8.32,"confidence":0.9951172,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5892494916915894},{"word":"great","start":8.32,"end":8.559999,"confidence":1.0,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.6454108953475952},{"word":"thank","start":8.559999,"end":8.8,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6068162322044373},{"word":"you","start":8.8,"end":8.88,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6285106539726257},{"word":"so","start":8.88,"end":9.04,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6309091448783875},{"word":"much","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6831872463226318},{"word":"for","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6421763896942139},{"word":"asking","start":9.5199995,"end":10.0199995,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6258411407470703},{"word":"how","start":10.32,"end":10.559999,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4074077010154724},{"word":"are","start":10.559999,"end":10.719999,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.36269858479499817},{"word":"you","start":10.719999,"end":10.88,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3779482841491699},{"word":"today","start":10.88,"end":11.38,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.3948240280151367},{"word":"oh","start":21.255,"end":21.575,"confidence":0.73217773,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.12556026875972748},{"word":"that's","start":21.575,"end":22.075,"confidence":0.99560547,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.1856331527233124},{"word":"quite","start":22.535,"end":23.015,"confidence":0.99902344,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.1833698004484177},{"word":"a","start":23.015,"end":23.175,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15737904608249664},{"word":"good","start":23.175,"end":23.494999,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":-0.04695658385753632},{"word":"news","start":23.494999,"end":23.994999,"confidence":1.0,"punctuated_word":"news","sentiment":"neutral","sentiment_score":-0.13451100885868073},{"word":"that","start":24.215,"end":24.455,"confidence":0.93115234,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15264585614204407},{"word":"you're","start":24.455,"end":24.775,"confidence":0.9970703,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.15561825037002563},{"word":"moving","start":24.775,"end":25.275,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.13109838962554932},{"word":"out","start":25.814999,"end":26.295,"confidence":0.6274414,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.12324951589107512},{"word":"and","start":26.295,"end":26.795,"confidence":0.60058594,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2697935700416565},{"word":"a","start":27.095,"end":27.255,"confidence":0.80078125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.32093149423599243},{"word":"sad","start":27.255,"end":27.494999,"confidence":0.98095703,"punctuated_word":"sad","sentiment":"negative","sentiment_score":-0.3887959420681},{"word":"news","start":27.494999,"end":27.895,"confidence":0.99902344,"punctuated_word":"news","sentiment":"negative","sentiment_score":-0.417519748210907},{"word":"since","start":27.895,"end":28.294998,"confidence":0.7988281,"punctuated_word":"since","sentiment":"negative","sentiment_score":-0.3458435833454132},{"word":"you","start":28.294998,"end":28.455,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4101715087890625},{"word":"are","start":28.455,"end":28.775,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.3207903802394867},{"word":"planning","start":28.775,"end":29.095,"confidence":0.61376953,"punctuated_word":"planning","sentiment":"negative","sentiment_score":-0.34087425470352173},{"word":"to","start":29.095,"end":29.335,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3378174901008606},{"word":"to","start":29.335,"end":29.494999,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.32862696051597595},{"word":"cancel","start":29.494999,"end":29.974998,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.15542539954185486},{"word":"your","start":29.974998,"end":30.474998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1815991252660751},{"word":"connection","start":30.86,"end":31.26,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.15610240399837494},{"word":"with","start":31.26,"end":31.42,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.09516541659832},{"word":"us","start":31.42,"end":31.580002,"confidence":0.80371094,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.07355612516403198},{"word":"no","start":31.580002,"end":31.820002,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.004269681870937347},{"word":"worries","start":31.820002,"end":32.06,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.006777089089155197},{"word":"i'll","start":32.06,"end":32.22,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0040751248598098755},{"word":"go","start":32.22,"end":32.3,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.00984342396259308},{"word":"ahead","start":32.3,"end":32.46,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.04189564660191536},{"word":"and","start":32.46,"end":32.620003,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02472156286239624},{"word":"take","start":32.620003,"end":32.74,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.03624885156750679},{"word":"a","start":32.74,"end":32.86,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05232732743024826},{"word":"look","start":32.86,"end":33.100002,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.017226293683052063},{"word":"into","start":33.100002,"end":33.34,"confidence":0.9902344,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.02064114809036255},{"word":"this","start":33.34,"end":33.58,"confidence":0.99853516,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.018426669761538506},{"word":"okay","start":33.58,"end":34.08,"confidence":0.9995117,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.017120927572250366},{"word":"let","start":39.66,"end":39.9,"confidence":0.59521484,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.002088382840156555},{"word":"me","start":39.9,"end":40.06,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.002197064459323883},{"word":"just","start":40.06,"end":40.22,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0010524261742830276},{"word":"pull","start":40.22,"end":40.38,"confidence":1.0,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":-0.003452463075518608},{"word":"up","start":40.38,"end":40.54,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.0010025855153799057},{"word":"your","start":40.54,"end":40.7,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.006236869841814041},{"word":"account","start":40.7,"end":40.940002,"confidence":1.0,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.004689671099185944},{"word":"could","start":40.940002,"end":41.1,"confidence":0.99316406,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.00008619949221611023},{"word":"you","start":41.1,"end":41.260002,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0011891312897205353},{"word":"verify","start":41.260002,"end":41.760002,"confidence":0.9716797,"punctuated_word":"verify","sentiment":"neutral","sentiment_score":-0.0024953261017799377},{"word":"your","start":41.82,"end":42.14,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0037557780742645264},{"word":"last","start":42.14,"end":42.38,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.0033152829855680466},{"word":"name","start":42.38,"end":42.620003,"confidence":0.9995117,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.004780234768986702},{"word":"please","start":42.620003,"end":43.005,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.008118432946503162},{"word":"thank","start":46.365,"end":46.685,"confidence":0.97265625,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.22283588349819183},{"word":"you","start":46.685,"end":46.925,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2630641460418701},{"word":"so","start":46.925,"end":47.085,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.24750131368637085},{"word":"much","start":47.085,"end":47.485,"confidence":0.99853516,"punctuated_word":"much,","sentiment":"neutral","sentiment_score":0.25576943159103394},{"word":"levi","start":47.485,"end":47.885002,"confidence":0.9941406,"punctuated_word":"Levi.","sentiment":"neutral","sentiment_score":0.23255176842212677},{"word":"and","start":47.885002,"end":48.205,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.12218061089515686},{"word":"since","start":48.205,"end":48.445,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.046657443046569824},{"word":"we're","start":48.445,"end":48.945,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.03201001510024071},{"word":"having","start":50.205,"end":50.605,"confidence":0.84472656,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.02666928991675377},{"word":"conversation","start":50.605,"end":51.105,"confidence":0.9633789,"punctuated_word":"conversation","sentiment":"neutral","sentiment_score":0.03695126995444298},{"word":"regarding","start":51.165,"end":51.485,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.01223978027701378},{"word":"your","start":51.485,"end":51.725002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.018473217263817787},{"word":"account","start":51.725002,"end":52.045002,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.03711991012096405},{"word":"about","start":52.045002,"end":52.365,"confidence":0.98095703,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.017145102843642235},{"word":"changing","start":52.365,"end":52.865,"confidence":1.0,"punctuated_word":"changing","sentiment":"neutral","sentiment_score":0.03054886870086193},{"word":"or","start":53.885002,"end":54.285,"confidence":0.5930176,"punctuated_word":"or,","sentiment":"neutral","sentiment_score":0.031911905854940414},{"word":"yeah","start":54.285,"end":54.685,"confidence":0.99853516,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.04347080737352371},{"word":"changing","start":54.685,"end":55.085,"confidence":1.0,"punctuated_word":"changing","sentiment":"neutral","sentiment_score":0.02849906124174595},{"word":"your","start":55.085,"end":55.585,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.023753706365823746},{"word":"account","start":55.645,"end":56.145,"confidence":0.98950195,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.018010661005973816},{"word":"could","start":57.0,"end":57.239998,"confidence":0.9873047,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.01146167516708374},{"word":"you","start":57.239998,"end":57.399998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017246415838599205},{"word":"verify","start":57.399998,"end":57.899998,"confidence":1.0,"punctuated_word":"verify","sentiment":"neutral","sentiment_score":0.0230065006762743},{"word":"your","start":57.96,"end":58.12,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.010480236262083054},{"word":"date","start":58.12,"end":58.359997,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.033373892307281494},{"word":"of","start":58.359997,"end":58.519997,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.025073930621147156},{"word":"birth","start":58.519997,"end":58.839996,"confidence":0.98168945,"punctuated_word":"birth,","sentiment":"neutral","sentiment_score":0.020267315208911896},{"word":"please","start":58.839996,"end":59.239998,"confidence":0.9802246,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.022108644247055057},{"word":"for","start":59.239998,"end":59.48,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.019232405349612236},{"word":"security","start":59.48,"end":59.98,"confidence":0.99902344,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.016754325479269028},{"word":"purposes","start":60.039997,"end":60.539997,"confidence":0.9970703,"punctuated_word":"purposes?","sentiment":"neutral","sentiment_score":0.03113957867026329},{"word":"thank","start":64.28,"end":64.6,"confidence":0.93408203,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1398414820432663},{"word":"you","start":64.6,"end":64.84,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.10395197570323944},{"word":"and","start":64.84,"end":65.08,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.038595739752054214},{"word":"how","start":65.08,"end":65.159996,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.030339647084474564},{"word":"about","start":65.159996,"end":65.399994,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.03547879308462143},{"word":"your","start":65.399994,"end":65.64,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.026654426008462902},{"word":"identification","start":65.64,"end":66.14,"confidence":0.99902344,"punctuated_word":"identification","sentiment":"neutral","sentiment_score":0.045047760009765625},{"word":"number","start":66.439995,"end":66.939995,"confidence":0.9995117,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.022131916135549545},{"word":"it's","start":68.28,"end":68.78,"confidence":0.98339844,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.007278685458004475},{"word":"any","start":69.64,"end":70.14,"confidence":0.9404297,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.003763435408473015},{"word":"number","start":70.28,"end":70.759995,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.008110927417874336},{"word":"that","start":70.759995,"end":71.159996,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01321578584611416},{"word":"is","start":71.159996,"end":71.595,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01805067248642445},{"word":"on","start":72.475,"end":72.795,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01410701684653759},{"word":"your","start":72.795,"end":73.295,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.015100058168172836},{"word":"either","start":74.155,"end":74.395004,"confidence":0.5180664,"punctuated_word":"either","sentiment":"neutral","sentiment_score":0.03287476673722267},{"word":"driver's","start":74.395004,"end":74.875,"confidence":0.99902344,"punctuated_word":"driver's","sentiment":"neutral","sentiment_score":0.01878964714705944},{"word":"license","start":74.875,"end":75.375,"confidence":0.99853516,"punctuated_word":"license,","sentiment":"neutral","sentiment_score":0.021914225071668625},{"word":"passport","start":75.835,"end":76.335,"confidence":0.9790039,"punctuated_word":"passport,","sentiment":"neutral","sentiment_score":0.02694687247276306},{"word":"or","start":76.475,"end":76.635,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02569832094013691},{"word":"whatever","start":76.635,"end":77.135,"confidence":1.0,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":0.016800206154584885},{"word":"identification","start":77.195,"end":77.695,"confidence":0.9902344,"punctuated_word":"identification","sentiment":"neutral","sentiment_score":0.02061927318572998},{"word":"id","start":78.475,"end":78.795,"confidence":0.9980469,"punctuated_word":"ID","sentiment":"neutral","sentiment_score":0.021715860813856125},{"word":"that","start":78.795,"end":78.955,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.020195741206407547},{"word":"you","start":78.955,"end":79.115,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.019601158797740936},{"word":"have","start":79.115,"end":79.615,"confidence":0.9941406,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":0.01802218146622181},{"word":"sure","start":83.355,"end":83.595,"confidence":0.99609375,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04605823755264282},{"word":"sure","start":83.595,"end":83.835,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.059487149119377136},{"word":"please","start":83.835,"end":84.075,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.07729925215244293},{"word":"take","start":84.075,"end":84.235,"confidence":0.9819336,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.06700323522090912},{"word":"your","start":84.235,"end":84.395004,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06360401213169098},{"word":"time","start":84.395004,"end":84.555,"confidence":0.9980469,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.059149861335754395},{"word":"no","start":84.555,"end":84.795,"confidence":0.90625,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.026805493980646133},{"word":"worries","start":84.795,"end":85.295,"confidence":0.7495117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.004390023648738861},{"word":"mhmm","start":93.55,"end":94.05,"confidence":0.923584,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.007221727166324854},{"word":"thank","start":98.785,"end":99.025,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.10680972039699554},{"word":"you","start":99.025,"end":99.425,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1096571534872055},{"word":"so","start":99.425,"end":99.505,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.10103766620159148},{"word":"much","start":99.505,"end":99.905,"confidence":0.99853516,"punctuated_word":"much,","sentiment":"neutral","sentiment_score":0.1197926104068756},{"word":"levi","start":99.905,"end":100.405,"confidence":0.99609375,"punctuated_word":"Levi.","sentiment":"neutral","sentiment_score":0.1006629765033722},{"word":"let","start":101.425,"end":101.665,"confidence":0.82373047,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.07264387607574463},{"word":"me","start":101.665,"end":101.825,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03770077973604202},{"word":"just","start":101.825,"end":102.145,"confidence":0.97998047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03083505854010582},{"word":"check","start":102.145,"end":102.385,"confidence":0.88671875,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.04067229852080345},{"word":"here","start":102.385,"end":102.885,"confidence":0.9980469,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.015074692666530607},{"word":"k","start":107.345,"end":107.845,"confidence":0.7480469,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":-0.006932973861694336},{"word":"k","start":114.369995,"end":114.689995,"confidence":0.748291,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":-0.01240980252623558},{"word":"if","start":114.689995,"end":114.93,"confidence":0.99609375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.03955848515033722},{"word":"i","start":114.93,"end":115.009995,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04050800576806069},{"word":"may","start":115.009995,"end":115.25,"confidence":0.9980469,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.0419561006128788},{"word":"ask","start":115.25,"end":115.75,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.03392805531620979},{"word":"your","start":116.61,"end":117.09,"confidence":0.76416016,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04804284498095512},{"word":"new","start":117.09,"end":117.329994,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.043242767453193665},{"word":"address","start":117.329994,"end":117.829994,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.039933398365974426},{"word":"so","start":118.29,"end":118.45,"confidence":0.87060547,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.04227728396654129},{"word":"that","start":118.45,"end":118.61,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02421397715806961},{"word":"we","start":118.61,"end":118.77,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.021528422832489017},{"word":"can","start":118.77,"end":118.93,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.01756625808775425},{"word":"also","start":118.93,"end":119.17,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.02060896158218384},{"word":"check","start":119.17,"end":119.49,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.010790720582008362},{"word":"if","start":119.49,"end":119.649994,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03530506789684296},{"word":"your","start":119.649994,"end":119.89,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05877845361828804},{"word":"new","start":119.89,"end":120.049995,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.04646230489015579},{"word":"address","start":120.049995,"end":120.45,"confidence":0.9970703,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.04411058872938156},{"word":"is","start":120.45,"end":120.61,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06089992821216583},{"word":"serviceable","start":120.61,"end":121.11,"confidence":0.99072266,"punctuated_word":"serviceable","sentiment":"neutral","sentiment_score":-0.05091337859630585},{"word":"to","start":121.409996,"end":121.909996,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06382277607917786},{"word":"our","start":122.21,"end":122.71,"confidence":0.9921875,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.07107772678136826},{"word":"provided","start":122.93,"end":123.43,"confidence":0.93603516,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":-0.12105412781238556},{"word":"network","start":123.49,"end":123.975,"confidence":0.78637695,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.15836647152900696},{"word":"so","start":136.055,"end":136.295,"confidence":0.9790039,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11146270483732224},{"word":"it's","start":136.295,"end":136.535,"confidence":0.9875488,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.11717617511749268},{"word":"already","start":136.535,"end":136.775,"confidence":0.9970703,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.10494911670684814},{"word":"it","start":137.095,"end":137.255,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12149029970169067},{"word":"has","start":137.255,"end":137.495,"confidence":0.8222656,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.11618360131978989},{"word":"already","start":137.495,"end":137.895,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.08531036227941513},{"word":"a","start":137.895,"end":138.135,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1012963280081749},{"word":"pre","start":138.135,"end":138.635,"confidence":0.8613281,"punctuated_word":"pre","sentiment":"neutral","sentiment_score":-0.07186046987771988},{"word":"installed","start":138.855,"end":139.33499,"confidence":0.80810547,"punctuated_word":"installed","sentiment":"neutral","sentiment_score":-0.05781981348991394},{"word":"internet","start":139.33499,"end":139.83499,"confidence":0.9602051,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":-0.0968465805053711},{"word":"and","start":143.15,"end":143.39,"confidence":0.97509766,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.029946837574243546},{"word":"is","start":143.39,"end":143.62999,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.038765426725149155},{"word":"it","start":143.62999,"end":143.70999,"confidence":0.94140625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03461310639977455},{"word":"is","start":143.70999,"end":143.87,"confidence":0.9892578,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04591531306505203},{"word":"it","start":143.87,"end":144.03,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.030908508226275444},{"word":"already","start":144.03,"end":144.43,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.033837076276540756},{"word":"set","start":144.43,"end":144.67,"confidence":0.9951172,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.03377547860145569},{"word":"up","start":144.67,"end":144.91,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.02307351492345333},{"word":"on","start":144.91,"end":145.06999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02837136574089527},{"word":"your","start":145.06999,"end":145.56999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0407918393611908},{"word":"new","start":145.62999,"end":145.87,"confidence":0.96777344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.04360763728618622},{"word":"address","start":145.87,"end":146.37,"confidence":0.9980469,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.05320334434509277},{"word":"where","start":146.83,"end":147.06999,"confidence":0.9980469,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.1122802197933197},{"word":"do","start":147.06999,"end":147.15,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1126633808016777},{"word":"you","start":147.15,"end":147.31,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08035237342119217},{"word":"plan","start":147.31,"end":147.55,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.0013158656656742096},{"word":"to","start":147.55,"end":148.05,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0004894286394119263},{"word":"move","start":148.19,"end":148.51,"confidence":0.9941406,"punctuated_word":"move","sentiment":"neutral","sentiment_score":0.00962269864976406},{"word":"at","start":148.51,"end":149.01,"confidence":0.9284668,"punctuated_word":"at?","sentiment":"neutral","sentiment_score":0.00650789076462388},{"word":"if","start":155.185,"end":155.34499,"confidence":0.58251953,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.01710258610546589},{"word":"i","start":155.34499,"end":155.50499,"confidence":0.92822266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016438975930213928},{"word":"may","start":155.50499,"end":155.665,"confidence":0.9760742,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.006541352719068527},{"word":"ask","start":155.665,"end":155.905,"confidence":0.7734375,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.011266769841313362},{"word":"to","start":155.905,"end":156.06499,"confidence":0.9589844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004715876653790474},{"word":"check","start":156.06499,"end":156.465,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.006172612309455872},{"word":"still","start":156.465,"end":156.94499,"confidence":0.9250488,"punctuated_word":"still,","sentiment":"neutral","sentiment_score":0.0011755656450986862},{"word":"lauren","start":156.94499,"end":157.265,"confidence":0.65356445,"punctuated_word":"Lauren,","sentiment":"neutral","sentiment_score":0.008916554972529411},{"word":"so","start":157.265,"end":157.42499,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.006672972813248634},{"word":"that","start":157.42499,"end":157.665,"confidence":0.970459,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.0066290488466620445},{"word":"you","start":157.905,"end":158.06499,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010623017325997353},{"word":"know","start":158.06499,"end":158.465,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.011683793738484384},{"word":"we","start":158.625,"end":158.86499,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.01846727170050144},{"word":"are","start":158.86499,"end":159.105,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.016853252425789833},{"word":"actually","start":159.105,"end":159.50499,"confidence":0.9980469,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.018316224217414856},{"word":"looking","start":159.50499,"end":159.905,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.011704547330737114},{"word":"some","start":159.905,"end":160.22499,"confidence":0.9433594,"punctuated_word":"some,","sentiment":"neutral","sentiment_score":0.013191906735301018},{"word":"areas","start":160.545,"end":160.94499,"confidence":1.0,"punctuated_word":"areas","sentiment":"neutral","sentiment_score":0.028302760794758797},{"word":"and","start":160.94499,"end":161.105,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.015767129138112068},{"word":"location","start":161.105,"end":161.605,"confidence":0.9838867,"punctuated_word":"location","sentiment":"neutral","sentiment_score":0.01449071615934372},{"word":"that","start":161.665,"end":161.905,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0311343502253294},{"word":"we","start":161.905,"end":162.06499,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.025523541495203972},{"word":"could","start":162.06499,"end":162.22499,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.01998787932097912},{"word":"still","start":162.22499,"end":162.72499,"confidence":0.90112305,"punctuated_word":"still,","sentiment":"neutral","sentiment_score":0.013146761804819109},{"word":"i","start":164.465,"end":164.625,"confidence":0.36206055,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01466270349919796},{"word":"mean","start":164.625,"end":164.94499,"confidence":0.9941406,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.027479693293571472},{"word":"for","start":164.94499,"end":165.265,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02374274656176567},{"word":"our","start":165.265,"end":165.50499,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.01731596700847149},{"word":"record","start":165.50499,"end":166.00499,"confidence":0.98876953,"punctuated_word":"record,","sentiment":"neutral","sentiment_score":0.023034170269966125},{"word":"some","start":167.025,"end":167.34499,"confidence":0.99902344,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.026349352672696114},{"word":"address","start":167.34499,"end":167.745,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.019538938999176025},{"word":"or","start":167.745,"end":167.905,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0190859567373991},{"word":"location","start":167.905,"end":168.385,"confidence":1.0,"punctuated_word":"location","sentiment":"neutral","sentiment_score":0.01680174097418785},{"word":"that","start":168.385,"end":168.625,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04109854996204376},{"word":"we","start":168.625,"end":168.78499,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03477512300014496},{"word":"could","start":168.78499,"end":169.025,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.04108633846044541},{"word":"also","start":169.025,"end":169.42499,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.031268276274204254},{"word":"provide","start":169.42499,"end":169.92499,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.02497398667037487},{"word":"network","start":171.24,"end":171.72,"confidence":0.9951172,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.0289608146995306},{"word":"as","start":171.72,"end":171.95999,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.023772163316607475},{"word":"well","start":171.95999,"end":172.2,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.028452729806303974},{"word":"if","start":172.2,"end":172.7,"confidence":0.65185547,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.014714555814862251},{"word":"if","start":172.76,"end":173.08,"confidence":0.9892578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.004025925882160664},{"word":"in","start":173.08,"end":173.24,"confidence":0.7011719,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.012683570384979248},{"word":"any","start":173.24,"end":173.4,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.01762770675122738},{"word":"case","start":173.4,"end":173.64,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":-0.01217619702219963},{"word":"that","start":173.64,"end":173.8,"confidence":0.98535156,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.025520406663417816},{"word":"we","start":173.8,"end":174.04,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03234507143497467},{"word":"still","start":174.04,"end":174.36,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.047958310693502426},{"word":"don't","start":174.36,"end":174.86,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.02445322275161743},{"word":"service","start":174.92,"end":175.42,"confidence":0.9526367,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.04173388332128525},{"word":"those","start":175.48,"end":175.72,"confidence":0.9970703,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.03125344216823578},{"word":"area","start":175.72,"end":176.04,"confidence":0.90893555,"punctuated_word":"area.","sentiment":"neutral","sentiment_score":-0.02651872485876083},{"word":"if","start":176.04,"end":176.54,"confidence":0.8647461,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.050438884645700455},{"word":"i'll","start":177.31999,"end":177.48,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.07151675969362259},{"word":"be","start":177.48,"end":177.72,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.013242981396615503},{"word":"glad","start":177.72,"end":177.95999,"confidence":0.99902344,"punctuated_word":"glad","sentiment":"neutral","sentiment_score":0.05041048675775528},{"word":"sorry","start":186.655,"end":187.155,"confidence":0.77612305,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.035058505833148956},{"word":"oh","start":192.335,"end":192.57501,"confidence":0.65478516,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.025198660790920258},{"word":"even","start":192.57501,"end":193.07501,"confidence":0.41906738,"punctuated_word":"even?","sentiment":"neutral","sentiment_score":-0.013538029044866562},{"word":"yeah","start":196.255,"end":196.755,"confidence":0.9875488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005608157254755497},{"word":"do","start":197.935,"end":198.175,"confidence":0.8574219,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.014164295047521591},{"word":"i","start":198.175,"end":198.335,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0062103718519210815},{"word":"understand","start":198.335,"end":198.835,"confidence":0.9758301,"punctuated_word":"understand?","sentiment":"neutral","sentiment_score":-0.008013704791665077},{"word":"just","start":199.295,"end":199.455,"confidence":0.97265625,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.02000240795314312},{"word":"just","start":199.455,"end":199.615,"confidence":0.5180664,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.016692666336894035},{"word":"for","start":199.615,"end":199.85501,"confidence":0.7583008,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.014640768989920616},{"word":"a","start":199.85501,"end":199.935,"confidence":0.7138672,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.006823987700045109},{"word":"record","start":199.935,"end":200.255,"confidence":0.9753418,"punctuated_word":"record,","sentiment":"neutral","sentiment_score":-0.01513448916375637},{"word":"if","start":200.255,"end":200.41501,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0010423604398965836},{"word":"you","start":200.41501,"end":200.57501,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.003934349864721298},{"word":"could","start":200.57501,"end":200.735,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.00034651532769203186},{"word":"provide","start":200.735,"end":201.13501,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.0070705655962228775},{"word":"us","start":201.13501,"end":201.36,"confidence":0.98828125,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.0035064853727817535},{"word":"the","start":202.24,"end":202.48,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0037815868854522705},{"word":"new","start":202.48,"end":202.64,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.005372099578380585},{"word":"address","start":202.64,"end":203.14,"confidence":0.7783203,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.0003651650622487068},{"word":"mhmm","start":212.56,"end":212.88,"confidence":0.97595215,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0012836658861488104},{"word":"and","start":212.88,"end":213.2,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0031558694317936897},{"word":"what's","start":213.2,"end":213.555,"confidence":0.9995117,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.006101752631366253},{"word":"the","start":215.075,"end":215.39499,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008795425295829773},{"word":"state","start":215.39499,"end":215.89499,"confidence":0.9890137,"punctuated_word":"state?","sentiment":"neutral","sentiment_score":-0.005755668506026268},{"word":"sorry","start":226.915,"end":227.34,"confidence":0.9692383,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.030382025986909863},{"word":"uh-huh","start":230.3,"end":230.8,"confidence":0.94736326,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.009801098145544527},{"word":"alright","start":241.09999,"end":241.59999,"confidence":0.8984375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02456870675086975},{"word":"i","start":241.81999,"end":241.98,"confidence":0.73339844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.021137220785021785},{"word":"already","start":241.98,"end":242.45999,"confidence":0.9770508,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.03989814221858978},{"word":"got","start":242.45999,"end":242.62,"confidence":0.72021484,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.03282301127910614},{"word":"it","start":242.62,"end":242.955,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.020071616396307945},{"word":"here","start":243.035,"end":243.435,"confidence":0.9980469,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.014354313723742962},{"word":"hold","start":243.435,"end":243.675,"confidence":0.9980469,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.005035508424043655},{"word":"on","start":243.675,"end":244.175,"confidence":1.0,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.005464760586619377},{"word":"and","start":245.995,"end":246.315,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.002254316583275795},{"word":"what","start":246.315,"end":246.475,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.00038617849349975586},{"word":"about","start":246.475,"end":246.715,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.004050267860293388},{"word":"the","start":246.715,"end":246.955,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00031745992600917816},{"word":"postal","start":246.955,"end":247.355,"confidence":0.96777344,"punctuated_word":"postal","sentiment":"neutral","sentiment_score":-0.006503656506538391},{"word":"code","start":247.355,"end":247.595,"confidence":0.9995117,"punctuated_word":"code,","sentiment":"neutral","sentiment_score":-0.007412991020828485},{"word":"please","start":247.595,"end":248.095,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.014386034570634363},{"word":"thank","start":267.16998,"end":267.40997,"confidence":0.6430664,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5134838819503784},{"word":"you","start":267.40997,"end":267.72998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5823180079460144},{"word":"so","start":267.72998,"end":268.05,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5115283131599426},{"word":"much","start":268.05,"end":268.55,"confidence":0.9975586,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4655239582061768},{"word":"2320","start":271.83502,"end":273.535,"confidence":0.8128662,"punctuated_word":"2320.","sentiment":"neutral","sentiment_score":0.19939836859703064},{"word":"and","start":313.64,"end":314.12,"confidence":0.56933594,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10359665006399156},{"word":"may","start":314.12,"end":314.28,"confidence":0.9980469,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.11345034837722778},{"word":"i","start":314.28,"end":314.44,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09999027103185654},{"word":"also","start":314.44,"end":314.92,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.0845637246966362},{"word":"confirm","start":314.92,"end":315.32,"confidence":0.99902344,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.0951358750462532},{"word":"that","start":315.32,"end":315.82,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06829559803009033},{"word":"we","start":316.12,"end":316.44,"confidence":0.5986328,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08384090662002563},{"word":"follow","start":316.44,"end":316.76,"confidence":0.82470703,"punctuated_word":"follow","sentiment":"neutral","sentiment_score":0.08444275707006454},{"word":"the","start":316.76,"end":316.92,"confidence":0.90283203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08789943158626556},{"word":"system","start":316.92,"end":317.42,"confidence":0.23504639,"punctuated_word":"system?","sentiment":"neutral","sentiment_score":0.08995269238948822},{"word":"okay","start":317.56,"end":318.06,"confidence":0.6171875,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.05329714715480805},{"word":"so","start":318.36002,"end":318.52,"confidence":0.9135742,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03226261958479881},{"word":"since","start":318.52,"end":318.76,"confidence":0.9589844,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.022898545488715172},{"word":"today","start":318.76,"end":319.08002,"confidence":0.99902344,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.023257244378328323},{"word":"is","start":319.08002,"end":319.32,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02085503190755844},{"word":"september","start":319.32,"end":319.8,"confidence":0.99316406,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.010125374421477318},{"word":"9","start":319.8,"end":320.27997,"confidence":0.99316406,"punctuated_word":"9,","sentiment":"neutral","sentiment_score":0.007655775174498558},{"word":"your","start":320.28,"end":320.78,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01289246417582035},{"word":"possible","start":320.92,"end":321.42,"confidence":0.99609375,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":-0.02296926826238632},{"word":"disconnection","start":321.48,"end":321.98,"confidence":0.99609375,"punctuated_word":"disconnection","sentiment":"neutral","sentiment_score":-0.022996501997113228},{"word":"date","start":322.28,"end":322.6,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.022589735686779026},{"word":"would","start":322.6,"end":323.08002,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.017955485731363297},{"word":"be","start":323.08002,"end":323.58002,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.00813736766576767},{"word":"october","start":324.36002,"end":324.93,"confidence":0.90893555,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.004099501296877861},{"word":"9","start":324.93,"end":325.5,"confidence":0.90893555,"punctuated_word":"9,","sentiment":"neutral","sentiment_score":-0.0022543929517269135},{"word":"or","start":325.855,"end":326.17502,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.003532804548740387},{"word":"do","start":326.17502,"end":326.33502,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0007864572107791901},{"word":"you","start":326.33502,"end":326.415,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003712732344865799},{"word":"plan","start":326.415,"end":326.655,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.005499560385942459},{"word":"to","start":326.655,"end":326.815,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.013724368065595629},{"word":"stay","start":326.815,"end":327.055,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.005229111760854721},{"word":"longer","start":327.055,"end":327.535,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.012132257223129272},{"word":"so","start":327.535,"end":327.695,"confidence":0.9921875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.003037557005882263},{"word":"that","start":327.695,"end":327.855,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.006157957017421722},{"word":"we","start":327.855,"end":328.015,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.019974324852228165},{"word":"can","start":328.015,"end":328.33502,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0017138496041297913},{"word":"extend","start":328.33502,"end":328.83502,"confidence":0.99902344,"punctuated_word":"extend","sentiment":"neutral","sentiment_score":-0.011334426701068878},{"word":"the","start":328.975,"end":329.215,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00821133702993393},{"word":"disconnection","start":329.215,"end":329.715,"confidence":0.9995117,"punctuated_word":"disconnection","sentiment":"neutral","sentiment_score":-0.017097584903240204},{"word":"date","start":329.855,"end":330.355,"confidence":0.9980469,"punctuated_word":"date?","sentiment":"neutral","sentiment_score":-0.012591695412993433},{"word":"october","start":335.535,"end":335.935,"confidence":0.49499512,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.011363182216882706},{"word":"9","start":335.935,"end":336.33502,"confidence":0.49499512,"punctuated_word":"9.","sentiment":"neutral","sentiment_score":-0.005606710910797119},{"word":"october","start":336.33502,"end":336.86502,"confidence":0.9978841,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.006288424134254456},{"word":"9","start":336.86502,"end":337.39502,"confidence":0.9978841,"punctuated_word":"9.","sentiment":"neutral","sentiment_score":9.350478649139404e-7},{"word":"okay","start":339.535,"end":340.035,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.029819628223776817},{"word":"so","start":340.34998,"end":340.84998,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01059453934431076},{"word":"let","start":341.38998,"end":341.62997,"confidence":0.9902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.01507088914513588},{"word":"me","start":341.62997,"end":341.78998,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.010354433208703996},{"word":"just","start":341.78998,"end":342.11,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.005709011107683182},{"word":"check","start":342.11,"end":342.50998,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.01408718153834343},{"word":"here","start":342.50998,"end":343.00998,"confidence":0.99902344,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.0015437658876180649},{"word":"okay","start":351.31,"end":351.62997,"confidence":0.9313965,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04482105374336243},{"word":"and","start":351.62997,"end":351.87,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0591658279299736},{"word":"you'll","start":351.87,"end":352.11,"confidence":0.8417969,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.07372220605611801},{"word":"no","start":352.11,"end":352.27,"confidence":0.9980469,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.09982269257307053},{"word":"longer","start":352.27,"end":352.50998,"confidence":0.98828125,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.11889252066612244},{"word":"yeah","start":352.99,"end":353.49,"confidence":0.99316406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0959356650710106},{"word":"yeah","start":355.995,"end":356.315,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03098697029054165},{"word":"so","start":356.315,"end":356.555,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.024484332650899887},{"word":"since","start":356.555,"end":356.795,"confidence":0.9980469,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.03268918767571449},{"word":"we","start":356.795,"end":356.955,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.026604723185300827},{"word":"follow","start":356.955,"end":357.275,"confidence":0.78271484,"punctuated_word":"follow","sentiment":"neutral","sentiment_score":-0.017898520454764366},{"word":"the","start":357.275,"end":357.515,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011738983914256096},{"word":"thirty","start":357.515,"end":357.755,"confidence":0.99902344,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.00955621898174286},{"word":"day","start":357.755,"end":357.995,"confidence":0.99902344,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.018902819603681564},{"word":"notice","start":357.995,"end":358.395,"confidence":1.0,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":-0.012945599853992462},{"word":"though","start":359.115,"end":359.355,"confidence":0.6044922,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.02031467482447624},{"word":"i","start":359.355,"end":359.515,"confidence":0.5239258,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1042603850364685},{"word":"really","start":359.515,"end":359.755,"confidence":0.9790039,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.13836342096328735},{"word":"understand","start":359.755,"end":360.255,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.050293341279029846},{"word":"that","start":360.315,"end":360.475,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06732363998889923},{"word":"you","start":360.475,"end":360.715,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04353883117437363},{"word":"were","start":360.715,"end":361.215,"confidence":0.54541016,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.07601358741521835},{"word":"trying","start":361.595,"end":361.915,"confidence":0.92089844,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.0678580105304718},{"word":"to","start":361.915,"end":361.995,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06119898706674576},{"word":"move","start":361.995,"end":362.235,"confidence":1.0,"punctuated_word":"move","sentiment":"neutral","sentiment_score":-0.07200607657432556},{"word":"out","start":362.235,"end":362.555,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.09971646964550018},{"word":"by","start":362.555,"end":362.875,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.12401539832353592},{"word":"september","start":362.875,"end":363.315,"confidence":0.7831421,"punctuated_word":"September","sentiment":"neutral","sentiment_score":-0.016007408499717712},{"word":"14","start":363.315,"end":363.755,"confidence":0.7831421,"punctuated_word":"14,","sentiment":"neutral","sentiment_score":-0.02047400176525116},{"word":"and","start":363.755,"end":363.995,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0265275239944458},{"word":"we","start":363.995,"end":364.235,"confidence":0.9707031,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03049162775278091},{"word":"will","start":364.235,"end":364.475,"confidence":0.68652344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.07076358795166016},{"word":"no","start":364.475,"end":364.715,"confidence":0.9951172,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.09040692448616028},{"word":"longer","start":364.715,"end":365.035,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.10426321625709534},{"word":"use","start":365.035,"end":365.355,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.13602733612060547},{"word":"the","start":365.355,"end":365.515,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09037106484174728},{"word":"service","start":365.515,"end":366.015,"confidence":0.9638672,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.09992672502994536},{"word":"no","start":366.71,"end":366.87,"confidence":0.91503906,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.05141836404800415},{"word":"worries","start":366.87,"end":367.37,"confidence":0.9951172,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.06068835407495499},{"word":"the","start":367.75,"end":368.07,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.008575379848480225},{"word":"bill","start":368.07,"end":368.31,"confidence":1.0,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":0.023024171590805057},{"word":"or","start":368.31,"end":368.47,"confidence":0.92333984,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02403073012828827},{"word":"the","start":368.47,"end":368.63,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05415863543748856},{"word":"invoice","start":368.63,"end":368.94998,"confidence":0.9970703,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.015937060117721558},{"word":"that","start":368.94998,"end":369.11,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07020676881074905},{"word":"you","start":369.11,"end":369.35,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05084962397813797},{"word":"will","start":369.35,"end":369.50998,"confidence":0.5180664,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.041683219373226166},{"word":"just","start":369.50998,"end":369.75,"confidence":0.9902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09789913147687912},{"word":"receive","start":369.75,"end":370.25,"confidence":0.9003906,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.05540234595537186},{"word":"will","start":370.71,"end":371.03,"confidence":0.8691406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0544680655002594},{"word":"it","start":371.11,"end":371.27,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04278361052274704},{"word":"will","start":371.27,"end":371.50998,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.04134785383939743},{"word":"be","start":371.50998,"end":371.83,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04195784032344818},{"word":"from","start":371.83,"end":372.22998,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.012411408126354218},{"word":"october","start":372.22998,"end":372.71,"confidence":0.9995117,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.043096184730529785},{"word":"1","start":372.71,"end":373.19,"confidence":0.9995117,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.05774310976266861},{"word":"to","start":373.19,"end":373.43,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017233185470104218},{"word":"october","start":373.43,"end":374.03998,"confidence":0.8909912,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.04206406325101853},{"word":"9","start":374.03998,"end":374.64996,"confidence":0.8909912,"punctuated_word":"9.","sentiment":"neutral","sentiment_score":0.06827983260154724},{"word":"so","start":375.03,"end":375.53,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09442949295043944},{"word":"for","start":375.75,"end":375.91,"confidence":0.9394531,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07409439980983734},{"word":"us","start":375.91,"end":376.15,"confidence":0.99902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.07208793610334396},{"word":"to","start":376.15,"end":376.31,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08803834766149521},{"word":"disconnect","start":376.31,"end":376.81,"confidence":0.9975586,"punctuated_word":"disconnect,","sentiment":"neutral","sentiment_score":0.049670007079839706},{"word":"you","start":377.66998,"end":378.07,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11136513203382492},{"word":"just","start":378.07,"end":378.31,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12870801985263824},{"word":"need","start":378.31,"end":378.55,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.0642591118812561},{"word":"to","start":378.55,"end":378.71,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.018874824047088623},{"word":"pay","start":378.71,"end":379.03,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.005538493394851685},{"word":"for","start":379.03,"end":379.50998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.033655889332294464},{"word":"the","start":379.50998,"end":380.00998,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04124846309423447},{"word":"remaining","start":380.785,"end":381.185,"confidence":1.0,"punctuated_word":"remaining","sentiment":"neutral","sentiment_score":0.0149100199341774},{"word":"days","start":381.185,"end":381.425,"confidence":0.72998047,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.03700704127550125},{"word":"or","start":381.425,"end":381.66498,"confidence":0.85498047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.07049354910850525},{"word":"which","start":381.66498,"end":382.16498,"confidence":0.9140625,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.08694819360971451},{"word":"the","start":382.625,"end":382.785,"confidence":0.5234375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.028630070388317108},{"word":"october","start":382.785,"end":383.26498,"confidence":0.9970703,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.07160841673612595},{"word":"one","start":383.26498,"end":383.585,"confidence":0.9760742,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.06569672375917435},{"word":"to","start":383.585,"end":384.085,"confidence":0.7680664,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06471968442201614},{"word":"nine","start":384.145,"end":384.38498,"confidence":0.9790039,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.06404106318950653},{"word":"to","start":384.38498,"end":384.625,"confidence":0.51171875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07681692391633987},{"word":"successfully","start":384.625,"end":385.125,"confidence":0.82177734,"punctuated_word":"successfully","sentiment":"neutral","sentiment_score":0.07654514163732529},{"word":"disconnected","start":385.26498,"end":385.76498,"confidence":0.5488281,"punctuated_word":"disconnected","sentiment":"neutral","sentiment_score":-0.009783372282981873},{"word":"service","start":385.82498,"end":386.32498,"confidence":0.9736328,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.014697648584842682},{"word":"sorry","start":391.585,"end":392.085,"confidence":0.8046875,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.14935751259326935},{"word":"hold","start":395.58,"end":395.9,"confidence":0.74365234,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":-0.061132073402404785},{"word":"on","start":395.9,"end":396.13998,"confidence":0.48950195,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03129972144961357},{"word":"for","start":396.13998,"end":396.63998,"confidence":0.9013672,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02434037998318672},{"word":"let","start":397.34,"end":397.5,"confidence":0.9980469,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.019072450697422028},{"word":"me","start":397.5,"end":397.65997,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.013785380870103836},{"word":"just","start":397.65997,"end":397.9,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01222357526421547},{"word":"check","start":397.9,"end":398.21997,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.012439608573913574},{"word":"here","start":398.21997,"end":398.71997,"confidence":0.99316406,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.020650548860430717},{"word":"since","start":399.25998,"end":399.65997,"confidence":0.99902344,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":-0.0929061770439148},{"word":"there's","start":399.65997,"end":399.9,"confidence":0.9890137,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.08496814221143723},{"word":"no","start":399.9,"end":400.21997,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.11595996469259262},{"word":"invoice","start":400.21997,"end":400.69998,"confidence":0.90234375,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.10469315946102142},{"word":"yet","start":400.69998,"end":400.93997,"confidence":0.98535156,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.18864919245243073},{"word":"and","start":400.93997,"end":401.43997,"confidence":0.8359375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.14860011637210846},{"word":"that's","start":401.5,"end":401.81998,"confidence":0.9313965,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.17051464319229126},{"word":"their","start":401.9,"end":402.13998,"confidence":0.9902344,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.2191563844680786},{"word":"current","start":402.13998,"end":402.37997,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.21529707312583923},{"word":"invoice","start":402.37997,"end":402.78,"confidence":0.99316406,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.15507301688194275},{"word":"are","start":402.78,"end":403.02,"confidence":0.98095703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1840493083000183},{"word":"automatic","start":403.02,"end":403.52,"confidence":0.97924805,"punctuated_word":"automatic,","sentiment":"neutral","sentiment_score":-0.13292837142944336},{"word":"let","start":403.58,"end":403.74,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.14752914011478424},{"word":"me","start":403.74,"end":403.9,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1191379725933075},{"word":"just","start":403.9,"end":404.4,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.12987995147705078},{"word":"at","start":405.41998,"end":405.58,"confidence":0.6748047,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.16327020525932312},{"word":"least","start":405.58,"end":406.08,"confidence":1.0,"punctuated_word":"least","sentiment":"neutral","sentiment_score":-0.14160697162151337},{"word":"so","start":407.5,"end":407.9,"confidence":0.76953125,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.16245271265506744},{"word":"not","start":407.9,"end":408.4,"confidence":0.4428711,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11215566843748093},{"word":"exact","start":409.58,"end":410.06,"confidence":0.8039551,"punctuated_word":"exact.","sentiment":"neutral","sentiment_score":-0.14953623712062836},{"word":"let","start":410.06,"end":410.21997,"confidence":0.9980469,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.05842940136790275},{"word":"me","start":410.21997,"end":410.46,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.025418192148208615},{"word":"just","start":410.46,"end":410.685,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04624003544449806},{"word":"try","start":410.76498,"end":410.925,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.04809955134987831},{"word":"to","start":410.925,"end":411.085,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05816404148936272},{"word":"estimate","start":411.085,"end":411.585,"confidence":0.99902344,"punctuated_word":"estimate","sentiment":"neutral","sentiment_score":-0.02503812685608864},{"word":"it","start":412.205,"end":412.285,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03922103717923165},{"word":"on","start":412.285,"end":412.445,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.021790187805891037},{"word":"my","start":412.445,"end":412.605,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.023464400321245193},{"word":"end","start":412.605,"end":413.105,"confidence":0.9975586,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.037348225712776184},{"word":"ninth","start":420.76498,"end":421.26498,"confidence":0.71875,"punctuated_word":"Ninth.","sentiment":"neutral","sentiment_score":-0.0017213548999279735},{"word":"sorry","start":447.535,"end":447.935,"confidence":0.7976074,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.05756538361310959},{"word":"it's","start":447.935,"end":448.435,"confidence":0.97436523,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.06444035470485687},{"word":"not","start":448.975,"end":449.475,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0672602728009224},{"word":"specifically","start":450.57498,"end":451.07498,"confidence":0.6899414,"punctuated_word":"specifically","sentiment":"neutral","sentiment_score":-0.0923275351524353},{"word":"showing","start":452.655,"end":453.155,"confidence":0.8791504,"punctuated_word":"showing.","sentiment":"neutral","sentiment_score":-0.08190421760082245},{"word":"but","start":453.72,"end":454.2,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05875319242477417},{"word":"are","start":454.2,"end":454.36002,"confidence":0.76416016,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.030281828716397285},{"word":"you","start":454.36002,"end":454.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.027088601142168045},{"word":"planning","start":454.44,"end":454.76,"confidence":1.0,"punctuated_word":"planning","sentiment":"neutral","sentiment_score":-0.016548652201890945},{"word":"to","start":454.76,"end":454.92,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02128642424941063},{"word":"pay","start":454.92,"end":455.08002,"confidence":0.9951172,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.018197499215602875},{"word":"for","start":455.08002,"end":455.24002,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01092783734202385},{"word":"it","start":455.24002,"end":455.48,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02636850997805595},{"word":"in","start":455.48,"end":455.72,"confidence":0.9921875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.011542964726686478},{"word":"advance","start":455.72,"end":456.22,"confidence":0.9560547,"punctuated_word":"advance","sentiment":"neutral","sentiment_score":0.005681704729795456},{"word":"so","start":457.32,"end":457.48,"confidence":0.8964844,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.025033194571733475},{"word":"that","start":457.48,"end":457.72,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.015161707997322084},{"word":"i","start":457.72,"end":457.88,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.028115730732679367},{"word":"can","start":457.88,"end":458.12003,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.036187008023262024},{"word":"work","start":458.12003,"end":458.36002,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.02414620667695999},{"word":"on","start":458.36002,"end":458.52002,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.028247086331248283},{"word":"it","start":458.52002,"end":458.68002,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02088354155421257},{"word":"on","start":458.68002,"end":458.84,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.029449263587594032},{"word":"my","start":458.84,"end":459.0,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.023420300334692},{"word":"end","start":459.0,"end":459.5,"confidence":0.9995117,"punctuated_word":"end?","sentiment":"neutral","sentiment_score":0.03448617830872536},{"word":"sure","start":462.04,"end":462.54,"confidence":0.9680176,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.08560146391391754},{"word":"i'll","start":462.92,"end":463.0,"confidence":0.9921875,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07540296018123627},{"word":"go","start":463.0,"end":463.16,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.09863247722387314},{"word":"ahead","start":463.16,"end":463.48,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.08796999603509903},{"word":"and","start":463.48,"end":463.98,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07280272245407104},{"word":"create","start":464.2,"end":464.52002,"confidence":0.99609375,"punctuated_word":"create","sentiment":"neutral","sentiment_score":0.05755589157342911},{"word":"an","start":464.52002,"end":464.76,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.05221300944685936},{"word":"invoice","start":464.76,"end":465.26,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.04966108128428459},{"word":"for","start":465.32,"end":465.82,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.026547251269221302},{"word":"october","start":468.625,"end":469.125,"confidence":0.99902344,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.01556547824293375},{"word":"one","start":469.345,"end":469.845,"confidence":0.9482422,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.01202923059463501},{"word":"sorry","start":470.945,"end":471.445,"confidence":0.9746094,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.035201095044612885},{"word":"yes","start":476.305,"end":476.805,"confidence":0.97753906,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.01539269369095564},{"word":"for","start":477.185,"end":477.425,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.046524837613105774},{"word":"us","start":477.425,"end":477.665,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.02398103103041649},{"word":"to","start":477.665,"end":477.98502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03097521141171455},{"word":"successfully","start":477.98502,"end":478.48502,"confidence":1.0,"punctuated_word":"successfully","sentiment":"neutral","sentiment_score":-0.028508462011814117},{"word":"disconnect","start":478.545,"end":478.945,"confidence":1.0,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.0325426310300827},{"word":"the","start":478.945,"end":479.025,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.031656209379434586},{"word":"service","start":479.025,"end":479.425,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.04735453799366951},{"word":"following","start":479.425,"end":479.745,"confidence":0.9980469,"punctuated_word":"following","sentiment":"neutral","sentiment_score":-0.02932274341583252},{"word":"the","start":479.745,"end":479.905,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008626710623502731},{"word":"thirty","start":479.905,"end":480.225,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.00782611221075058},{"word":"day","start":480.225,"end":480.385,"confidence":1.0,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.01954318955540657},{"word":"notice","start":480.385,"end":480.84,"confidence":0.984375,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.03265559673309326},{"word":"but","start":481.4,"end":481.63998,"confidence":0.9291992,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.015555564314126968},{"word":"if","start":481.63998,"end":481.8,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.015365434810519218},{"word":"you","start":481.8,"end":482.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01824171282351017},{"word":"wish","start":482.04,"end":482.28,"confidence":1.0,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":-0.014861155301332474},{"word":"to","start":482.28,"end":482.78,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.025662025436758995},{"word":"or","start":484.296,"end":484.796,"confidence":0.97314453,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.027511466294527057},{"word":"yeah","start":486.312,"end":486.812,"confidence":0.96606445,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.02966928295791149},{"word":"october","start":487.32,"end":487.84,"confidence":0.9324951,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.010228389874100683},{"word":"9","start":487.84,"end":488.36,"confidence":0.9324951,"punctuated_word":"9.","sentiment":"neutral","sentiment_score":-0.009473241865634918},{"word":"sorry","start":488.36,"end":488.86,"confidence":1.0,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.05941646173596382},{"word":"yeah","start":496.325,"end":496.825,"confidence":0.9042969,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07192811369895935},{"word":"with","start":496.965,"end":497.20502,"confidence":0.9863281,"punctuated_word":"With","sentiment":"neutral","sentiment_score":-0.06494766473770142},{"word":"or","start":497.20502,"end":497.445,"confidence":0.97998047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06822462379932404},{"word":"without","start":497.445,"end":497.845,"confidence":1.0,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.07763785123825073},{"word":"contract","start":497.845,"end":498.345,"confidence":0.97558594,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.08590377867221832},{"word":"a","start":498.645,"end":498.805,"confidence":0.92578125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1134217232465744},{"word":"thirty","start":498.805,"end":499.045,"confidence":0.89746094,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.10465515404939651},{"word":"day","start":499.045,"end":499.285,"confidence":1.0,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.11070097982883452},{"word":"notice","start":499.285,"end":499.685,"confidence":1.0,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":-0.1274714320898056},{"word":"is","start":499.685,"end":499.92502,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12396804988384248},{"word":"required","start":499.92502,"end":500.405,"confidence":1.0,"punctuated_word":"required","sentiment":"neutral","sentiment_score":-0.10902415961027144},{"word":"for","start":500.405,"end":500.805,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.14102037250995636},{"word":"disconnection","start":500.805,"end":501.305,"confidence":0.9851888,"punctuated_word":"disconnection.","sentiment":"neutral","sentiment_score":-0.11396518349647522},{"word":"no","start":508.245,"end":508.405,"confidence":0.9970703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08117016404867172},{"word":"no","start":508.405,"end":508.565,"confidence":0.99853516,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11518074572086334},{"word":"no","start":508.565,"end":508.725,"confidence":0.9970703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17146746814250946},{"word":"it's","start":508.725,"end":508.965,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.17172908782958984},{"word":"not","start":508.965,"end":509.20502,"confidence":0.9995117,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.15848495066165924},{"word":"it's","start":509.20502,"end":509.52,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1580120027065277},{"word":"going","start":509.91998,"end":510.16,"confidence":0.9970703,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.1513526439666748},{"word":"to","start":510.16,"end":510.4,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14438268542289734},{"word":"be","start":510.4,"end":510.9,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.13694460690021515},{"word":"the","start":511.44,"end":511.52,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16640886664390564},{"word":"bill","start":511.52,"end":512.0,"confidence":0.99902344,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":-0.10257137566804886},{"word":"from","start":512.0,"end":512.5,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.1764891892671585},{"word":"the","start":512.64,"end":512.8,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16659550368785858},{"word":"october","start":512.8,"end":513.37,"confidence":1.0,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.08195008337497711},{"word":"1","start":513.37,"end":513.94,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.1158045083284378},{"word":"to","start":514.16,"end":514.66,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14436553418636322},{"word":"the","start":514.72,"end":514.95996,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13163846731185913},{"word":"october","start":514.95996,"end":515.55994,"confidence":0.9707031,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.08076859265565872},{"word":"9","start":515.55994,"end":516.1599,"confidence":0.9707031,"punctuated_word":"9.","sentiment":"neutral","sentiment_score":-0.10508008301258089},{"word":"it's","start":516.16,"end":516.39996,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.17689953744411469},{"word":"not","start":516.39996,"end":516.64,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1463099867105484},{"word":"going","start":516.64,"end":516.88,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.17700497806072235},{"word":"to","start":516.88,"end":516.95996,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20933270454406736},{"word":"be","start":516.95996,"end":517.2,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.20133346319198608},{"word":"the","start":517.2,"end":517.36,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20650485157966617},{"word":"whole","start":517.36,"end":517.6,"confidence":0.96972656,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.1861031949520111},{"word":"month","start":517.6,"end":518.1,"confidence":0.9589844,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.18640920519828796},{"word":"so","start":518.32,"end":518.56,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06606204062700272},{"word":"probably","start":518.56,"end":519.06,"confidence":0.78271484,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.05471023917198181},{"word":"let","start":520.16,"end":520.32,"confidence":0.9921875,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.02114456705749035},{"word":"me","start":520.32,"end":520.48,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.012359801679849625},{"word":"just","start":520.48,"end":520.8,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.016396014019846916},{"word":"check","start":520.8,"end":520.95996,"confidence":0.78222656,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.016039423644542694},{"word":"your","start":520.95996,"end":521.44,"confidence":0.47070312,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.017413850873708725},{"word":"checking","start":521.44,"end":521.92,"confidence":0.91015625,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.01917455345392227},{"word":"your","start":521.92,"end":522.42,"confidence":0.94140625,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.033762551844120026},{"word":"yes","start":529.265,"end":529.425,"confidence":0.95410156,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.05570577085018158},{"word":"yeah","start":529.425,"end":529.665,"confidence":0.97558594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0499659962952137},{"word":"yeah","start":529.665,"end":529.90497,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.032608527690172195},{"word":"yeah","start":529.90497,"end":530.40497,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.049475643783807755},{"word":"sure","start":532.785,"end":533.105,"confidence":0.9831543,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.14089465141296387},{"word":"sure","start":533.105,"end":533.48694,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.1546104997396469},{"word":"i'll","start":533.48694,"end":533.6469,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1796078979969025},{"word":"go","start":533.6469,"end":533.80695,"confidence":0.9951172,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.21953056752681732},{"word":"ahead","start":533.80695,"end":533.9669,"confidence":0.99902344,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.21479009091854095},{"word":"and","start":533.9669,"end":534.12695,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.20014384388923645},{"word":"create","start":534.12695,"end":534.44696,"confidence":0.99902344,"punctuated_word":"create","sentiment":"neutral","sentiment_score":0.1697833240032196},{"word":"an","start":534.44696,"end":534.68695,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.18582774698734283},{"word":"advice","start":534.68695,"end":535.18695,"confidence":0.78564453,"punctuated_word":"advice","sentiment":"neutral","sentiment_score":0.18357400596141815},{"word":"for","start":535.32697,"end":535.48694,"confidence":0.83447266,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1952810287475586},{"word":"you","start":535.48694,"end":535.80695,"confidence":0.91796875,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.1584097146987915},{"word":"and","start":535.80695,"end":536.12695,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17029939591884613},{"word":"we'll","start":536.12695,"end":536.2869,"confidence":0.9970703,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.1690334528684616},{"word":"also","start":536.2869,"end":536.60693,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.13509175181388855},{"word":"send","start":536.60693,"end":536.8469,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.12119458615779875},{"word":"you","start":536.8469,"end":537.0869,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13755939900875092},{"word":"an","start":537.0869,"end":537.24695,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.12411340326070786},{"word":"email","start":537.24695,"end":537.74695,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.11239543557167052},{"word":"on","start":538.2869,"end":538.44696,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2584880590438843},{"word":"your","start":538.44696,"end":538.68695,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.31078842282295227},{"word":"account","start":538.68695,"end":538.92694,"confidence":0.99902344,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.15830114483833313},{"word":"so","start":538.92694,"end":539.0869,"confidence":0.9838867,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.39796897768974304},{"word":"that","start":539.0869,"end":539.24695,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3947435021400452},{"word":"you","start":539.24695,"end":539.4069,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20185986161231995},{"word":"can","start":539.4069,"end":539.6469,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.25098860263824463},{"word":"pay","start":539.6469,"end":539.80695,"confidence":0.94140625,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.25361165404319763},{"word":"it","start":539.80695,"end":540.30695,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.199331134557724},{"word":"thank","start":540.44696,"end":540.68695,"confidence":0.9863281,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3393402099609375},{"word":"you","start":540.68695,"end":541.18695,"confidence":0.9970703,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2900189161300659},{"word":"thank","start":542.04694,"end":542.2869,"confidence":0.7944336,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5272964239120483},{"word":"you","start":542.2869,"end":542.44696,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.568509578704834},{"word":"so","start":542.44696,"end":542.68695,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5806397795677185},{"word":"much","start":542.68695,"end":543.0869,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5149697065353394},{"word":"bye","start":543.0869,"end":543.32697,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.32306990027427673},{"word":"bye","start":543.32697,"end":543.82697,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.2098844349384308}],"paragraphs":{"transcript":"\nThank you for calling Airtel. My name is Mary. May I have your name, please? I'm doing great. Thank you so much for asking.\n\nHow are you today? Oh, that's quite a good news that you're moving out and a sad news since you are planning to to cancel your connection with us. No worries. I'll go ahead and take a look into this. Okay?\n\nLet me just pull up your account. Could you verify your last name, please? Thank you so much, Levi. And since we're having conversation regarding your account about changing or, yeah, changing your account, Could you verify your date of birth, please, for security purposes? Thank you.\n\nAnd how about your identification number? It's any number that is on your either driver's license, passport, or whatever identification ID that you have. Sure. Sure. Please take your time.\n\nNo worries. Mhmm. Thank you so much, Levi. Let me just check here. K.\n\nK. If I may ask your new address so that we can also check if your new address is serviceable to our provided network. So it's already it has already a pre installed Internet? And is it is it already set up on your new address? Where do you plan to move at?\n\nIf I may ask to check still, Lauren, so that, you know, we are actually looking some, areas and location that we could still, I mean, for our record, some address or location that we could also provide network as well if if in any case that we still don't service those area. If I'll be glad Sorry? Oh, even? Yeah. Do I understand?\n\nJust just for a record, if you could provide us the new address. Mhmm. And what's the state? Sorry? Uh-huh.\n\nAlright. I already got it here. Hold on. And what about the postal code, please? Thank you so much.\n\n2320. And may I also confirm that we follow the system? Okay? So since today is September 9, your possible disconnection date would be October 9, or do you plan to stay longer so that we can extend the disconnection date? October 9.\n\nOctober 9. Okay. So let me just check here. Okay. And you'll no longer yeah.\n\nYeah. So since we follow the thirty day notice though I really understand that you were trying to move out by September 14, and we will no longer use the service. No worries. The bill or the invoice that you will just receive will it will be from October 1 to October 9. So for us to disconnect, you just need to pay for the remaining days or which the October one to nine to successfully disconnected service.\n\nSorry? Hold on for let me just check here. Since there's no invoice yet and that's their current invoice are automatic, let me just at least so not exact. Let me just try to estimate it on my end. Ninth.\n\nSorry. It's not specifically showing. But are you planning to pay for it in advance so that I can work on it on my end? Sure. I'll go ahead and create an invoice for October one.\n\nSorry? Yes. For us to successfully disconnect the service following the thirty day notice. But if you wish to or yeah. October 9.\n\nSorry. Yeah. With or without contract, a thirty day notice is required for disconnection. No. No.\n\nNo. It's not. It's going to be the bill from the October 1 to the October 9. It's not going to be the whole month. So probably let me just check your checking your yes.\n\nYeah. Yeah. Yeah. Sure. Sure.\n\nI'll go ahead and create an advice for you, and we'll also send you an email on your account so that you can pay it. Thank you. Thank you so much. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.28,"end":2.6399999,"sentiment":"positive","sentiment_score":0.3719699800014496},{"text":"My name is Mary.","start":2.6399999,"end":3.52,"sentiment":"neutral","sentiment_score":0.2862386032938957},{"text":"May I have your name, please?","start":3.52,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.16732693960269293},{"text":"I'm doing great.","start":7.6,"end":8.559999,"sentiment":"positive","sentiment_score":0.5916536053021749},{"text":"Thank you so much for asking.","start":8.559999,"end":10.0199995,"sentiment":"positive","sentiment_score":0.636240134636561}],"sentiment":"positive","sentiment_score":0.40004864893853664,"num_words":24,"start":1.28,"end":10.0199995},{"sentences":[{"text":"How are you today?","start":10.32,"end":11.38,"sentiment":"positive","sentiment_score":0.3857196494936943},{"text":"Oh, that's quite a good news that you're moving out and a sad news since you are planning to to cancel your connection with us.","start":21.255,"end":31.580002,"sentiment":"neutral","sentiment_score":-0.22156141102313995},{"text":"No worries.","start":31.580002,"end":32.06,"sentiment":"neutral","sentiment_score":-0.0012537036091089249},{"text":"I'll go ahead and take a look into this.","start":32.06,"end":33.58,"sentiment":"neutral","sentiment_score":0.025045116535491414},{"text":"Okay?","start":33.58,"end":34.08,"sentiment":"neutral","sentiment_score":0.017120927572250366}],"sentiment":"neutral","sentiment_score":-0.09161310020561625,"num_words":41,"start":10.32,"end":34.08},{"sentences":[{"text":"Let me just pull up your account.","start":39.66,"end":40.940002,"sentiment":"neutral","sentiment_score":-0.001434816579733576},{"text":"Could you verify your last name, please?","start":40.940002,"end":43.005,"sentiment":"neutral","sentiment_score":-0.003391483665577003},{"text":"Thank you so much, Levi.","start":46.365,"end":47.885002,"sentiment":"neutral","sentiment_score":0.2443445086479187},{"text":"And since we're having conversation regarding your account about changing or, yeah, changing your account, Could you verify your date of birth, please, for security purposes?","start":47.885002,"end":60.539997,"sentiment":"neutral","sentiment_score":0.029068714222655848},{"text":"Thank you.","start":64.28,"end":64.84,"sentiment":"neutral","sentiment_score":0.12189672887325287}],"sentiment":"neutral","sentiment_score":0.046542946150169726,"num_words":47,"start":39.66,"end":64.84},{"sentences":[{"text":"And how about your identification number?","start":64.84,"end":66.939995,"sentiment":"neutral","sentiment_score":0.03304138034582138},{"text":"It's any number that is on your either driver's license, passport, or whatever identification ID that you have.","start":68.28,"end":79.615,"sentiment":"neutral","sentiment_score":0.01793360197916627},{"text":"Sure.","start":83.355,"end":83.595,"sentiment":"neutral","sentiment_score":0.04605823755264282},{"text":"Sure.","start":83.595,"end":83.835,"sentiment":"neutral","sentiment_score":0.059487149119377136},{"text":"Please take your time.","start":83.835,"end":84.555,"sentiment":"neutral","sentiment_score":0.06676409021019936}],"sentiment":"neutral","sentiment_score":0.029788495507091284,"num_words":30,"start":64.84,"end":84.555},{"sentences":[{"text":"No worries.","start":84.555,"end":85.295,"sentiment":"neutral","sentiment_score":0.015597758814692497},{"text":"Mhmm.","start":93.55,"end":94.05,"sentiment":"neutral","sentiment_score":-0.007221727166324854},{"text":"Thank you so much, Levi.","start":98.785,"end":100.405,"sentiment":"neutral","sentiment_score":0.10759202539920806},{"text":"Let me just check here.","start":101.425,"end":102.885,"sentiment":"neutral","sentiment_score":0.039385341107845306},{"text":"K.","start":107.345,"end":107.845,"sentiment":"neutral","sentiment_score":-0.006932973861694336}],"sentiment":"neutral","sentiment_score":0.053709117795473764,"num_words":14,"start":84.555,"end":107.845},{"sentences":[{"text":"K.","start":114.369995,"end":114.689995,"sentiment":"neutral","sentiment_score":-0.01240980252623558},{"text":"If I may ask your new address so that we can also check if your new address is serviceable to our provided network.","start":114.689995,"end":123.975,"sentiment":"neutral","sentiment_score":-0.04934548286964064},{"text":"So it's already it has already a pre installed Internet?","start":136.055,"end":139.83499,"sentiment":"neutral","sentiment_score":-0.09843954518437385},{"text":"And is it is it already set up on your new address?","start":143.15,"end":146.37,"sentiment":"neutral","sentiment_score":-0.03640078737710913},{"text":"Where do you plan to move at?","start":146.83,"end":149.01,"sentiment":"neutral","sentiment_score":-0.041051441470959356}],"sentiment":"neutral","sentiment_score":-0.05388529998478743,"num_words":53,"start":114.369995,"end":149.01},{"sentences":[{"text":"If I may ask to check still, Lauren, so that, you know, we are actually looking some, areas and location that we could still, I mean, for our record, some address or location that we could also provide network as well if if in any case that we still don't service those area.","start":155.185,"end":176.04,"sentiment":"neutral","sentiment_score":0.009881031435896765},{"text":"If I'll be glad Sorry?","start":176.04,"end":187.155,"sentiment":"neutral","sentiment_score":-0.023969328962266445},{"text":"Oh, even?","start":192.335,"end":193.07501,"sentiment":"neutral","sentiment_score":-0.01936834491789341},{"text":"Yeah.","start":196.255,"end":196.755,"sentiment":"neutral","sentiment_score":-0.005608157254755497},{"text":"Do I understand?","start":197.935,"end":198.835,"sentiment":"neutral","sentiment_score":-0.009462790563702583}],"sentiment":"neutral","sentiment_score":0.005173668789211661,"num_words":64,"start":155.185,"end":198.835},{"sentences":[{"text":"Just just for a record, if you could provide us the new address.","start":199.295,"end":203.14,"sentiment":"neutral","sentiment_score":-0.005653927819086955},{"text":"Mhmm.","start":212.56,"end":212.88,"sentiment":"neutral","sentiment_score":-0.0012836658861488104},{"text":"And what's the state?","start":212.88,"end":215.89499,"sentiment":"neutral","sentiment_score":-0.005952178966253996},{"text":"Sorry?","start":226.915,"end":227.34,"sentiment":"neutral","sentiment_score":-0.030382025986909863},{"text":"Uh-huh.","start":230.3,"end":230.8,"sentiment":"neutral","sentiment_score":-0.009801098145544527}],"sentiment":"neutral","sentiment_score":-0.00693882837658748,"num_words":20,"start":199.295,"end":230.8},{"sentences":[{"text":"Alright.","start":241.09999,"end":241.59999,"sentiment":"neutral","sentiment_score":0.02456870675086975},{"text":"I already got it here.","start":241.81999,"end":243.435,"sentiment":"neutral","sentiment_score":0.025656860880553724},{"text":"Hold on.","start":243.435,"end":244.175,"sentiment":"neutral","sentiment_score":0.005250134505331516},{"text":"And what about the postal code, please?","start":245.995,"end":248.095,"sentiment":"neutral","sentiment_score":-0.004309621706072774},{"text":"Thank you so much.","start":267.16998,"end":268.55,"sentiment":"positive","sentiment_score":0.518213540315628}],"sentiment":"neutral","sentiment_score":0.11610737313075285,"num_words":19,"start":241.09999,"end":268.55},{"sentences":[{"text":"2320.","start":271.83502,"end":273.535,"sentiment":"neutral","sentiment_score":0.19939836859703064},{"text":"And may I also confirm that we follow the system?","start":313.64,"end":317.42,"sentiment":"neutral","sentiment_score":0.09111682549118996},{"text":"Okay?","start":317.56,"end":318.06,"sentiment":"neutral","sentiment_score":0.05329714715480805},{"text":"So since today is September 9, your possible disconnection date would be October 9, or do you plan to stay longer so that we can extend the disconnection date?","start":318.36002,"end":330.355,"sentiment":"neutral","sentiment_score":-0.002079765794092211},{"text":"October 9.","start":335.535,"end":336.33502,"sentiment":"neutral","sentiment_score":-0.008484946563839912}],"sentiment":"neutral","sentiment_score":0.025269317895520563,"num_words":43,"start":271.83502,"end":336.33502},{"sentences":[{"text":"October 9.","start":336.33502,"end":337.39502,"sentiment":"neutral","sentiment_score":-0.003143744543194771},{"text":"Okay.","start":339.535,"end":340.035,"sentiment":"neutral","sentiment_score":0.029819628223776817},{"text":"So let me just check here.","start":340.34998,"end":343.00998,"sentiment":"neutral","sentiment_score":0.00904538140942653},{"text":"Okay.","start":351.31,"end":351.62997,"sentiment":"neutral","sentiment_score":-0.04482105374336243},{"text":"And you'll no longer yeah.","start":351.62997,"end":353.49,"sentiment":"neutral","sentiment_score":-0.08950778245925903}],"sentiment":"neutral","sentiment_score":-0.02763703589638074,"num_words":15,"start":336.33502,"end":353.49},{"sentences":[{"text":"Yeah.","start":355.995,"end":356.315,"sentiment":"neutral","sentiment_score":-0.03098697029054165},{"text":"So since we follow the thirty day notice though I really understand that you were trying to move out by September 14, and we will no longer use the service.","start":356.315,"end":366.015,"sentiment":"neutral","sentiment_score":-0.042657833794752756},{"text":"No worries.","start":366.71,"end":367.37,"sentiment":"neutral","sentiment_score":0.05605335906147957},{"text":"The bill or the invoice that you will just receive will it will be from October 1 to October 9.","start":367.75,"end":374.64996,"sentiment":"neutral","sentiment_score":0.043157611042261124},{"text":"So for us to disconnect, you just need to pay for the remaining days or which the October one to nine to successfully disconnected service.","start":375.03,"end":386.32498,"sentiment":"neutral","sentiment_score":0.05732896938920021}],"sentiment":"neutral","sentiment_score":0.01407386140468029,"num_words":78,"start":355.995,"end":386.32498},{"sentences":[{"text":"Sorry?","start":391.585,"end":392.085,"sentiment":"neutral","sentiment_score":-0.14935751259326935},{"text":"Hold on for let me just check here.","start":395.58,"end":398.71997,"sentiment":"neutral","sentiment_score":-0.024367967387661338},{"text":"Since there's no invoice yet and that's their current invoice are automatic, let me just at least so not exact.","start":399.25998,"end":410.06,"sentiment":"neutral","sentiment_score":-0.14691822044551373},{"text":"Let me just try to estimate it on my end.","start":410.06,"end":413.105,"sentiment":"neutral","sentiment_score":-0.038321319967508316},{"text":"Ninth.","start":420.76498,"end":421.26498,"sentiment":"neutral","sentiment_score":-0.0017213548999279735}],"sentiment":"neutral","sentiment_score":-0.09169000537949615,"num_words":40,"start":391.585,"end":421.26498},{"sentences":[{"text":"Sorry.","start":447.535,"end":447.935,"sentiment":"neutral","sentiment_score":-0.05756538361310959},{"text":"It's not specifically showing.","start":447.935,"end":453.155,"sentiment":"neutral","sentiment_score":-0.07648309506475925},{"text":"But are you planning to pay for it in advance so that I can work on it on my end?","start":453.72,"end":459.5,"sentiment":"neutral","sentiment_score":-0.007958943489938974},{"text":"Sure.","start":462.04,"end":462.54,"sentiment":"neutral","sentiment_score":0.08560146391391754},{"text":"I'll go ahead and create an invoice for October one.","start":462.92,"end":469.845,"sentiment":"neutral","sentiment_score":0.05483800983056426}],"sentiment":"neutral","sentiment_score":0.0030918035707953903,"num_words":36,"start":447.535,"end":469.845},{"sentences":[{"text":"Sorry?","start":470.945,"end":471.445,"sentiment":"neutral","sentiment_score":-0.035201095044612885},{"text":"Yes.","start":476.305,"end":476.805,"sentiment":"neutral","sentiment_score":-0.01539269369095564},{"text":"For us to successfully disconnect the service following the thirty day notice.","start":477.185,"end":480.84,"sentiment":"neutral","sentiment_score":-0.028293106084068615},{"text":"But if you wish to or yeah.","start":481.4,"end":486.812,"sentiment":"neutral","sentiment_score":-0.02098094884838377},{"text":"October 9.","start":487.32,"end":488.36,"sentiment":"neutral","sentiment_score":-0.009850815869867802}],"sentiment":"neutral","sentiment_score":-0.0242034493662093,"num_words":23,"start":470.945,"end":488.36},{"sentences":[{"text":"Sorry.","start":488.36,"end":488.86,"sentiment":"neutral","sentiment_score":-0.05941646173596382},{"text":"Yeah.","start":496.325,"end":496.825,"sentiment":"neutral","sentiment_score":-0.07192811369895935},{"text":"With or without contract, a thirty day notice is required for disconnection.","start":496.965,"end":501.305,"sentiment":"neutral","sentiment_score":-0.10341174776355426},{"text":"No.","start":508.245,"end":508.405,"sentiment":"neutral","sentiment_score":-0.08117016404867172},{"text":"No.","start":508.405,"end":508.565,"sentiment":"neutral","sentiment_score":-0.11518074572086334}],"sentiment":"neutral","sentiment_score":-0.09803977864794433,"num_words":16,"start":488.36,"end":508.565},{"sentences":[{"text":"No.","start":508.565,"end":508.725,"sentiment":"neutral","sentiment_score":-0.17146746814250946},{"text":"It's not.","start":508.725,"end":509.20502,"sentiment":"neutral","sentiment_score":-0.16510701924562454},{"text":"It's going to be the bill from the October 1 to the October 9.","start":509.20502,"end":516.1599,"sentiment":"neutral","sentiment_score":-0.1330260102237974},{"text":"It's not going to be the whole month.","start":516.16,"end":518.1,"sentiment":"neutral","sentiment_score":-0.18623724021017551},{"text":"So probably let me just check your checking your yes.","start":518.32,"end":529.425,"sentiment":"neutral","sentiment_score":-0.020135727152228354}],"sentiment":"neutral","sentiment_score":-0.11586573837058885,"num_words":35,"start":508.565,"end":529.425},{"sentences":[{"text":"Yeah.","start":529.425,"end":529.665,"sentiment":"neutral","sentiment_score":0.0499659962952137},{"text":"Yeah.","start":529.665,"end":529.90497,"sentiment":"neutral","sentiment_score":0.032608527690172195},{"text":"Yeah.","start":529.90497,"end":530.40497,"sentiment":"neutral","sentiment_score":0.049475643783807755},{"text":"Sure.","start":532.785,"end":533.105,"sentiment":"neutral","sentiment_score":0.14089465141296387},{"text":"Sure.","start":533.105,"end":533.48694,"sentiment":"neutral","sentiment_score":0.1546104997396469}],"sentiment":"neutral","sentiment_score":0.08551106378436088,"num_words":5,"start":529.425,"end":533.48694},{"sentences":[{"text":"I'll go ahead and create an advice for you, and we'll also send you an email on your account so that you can pay it.","start":533.48694,"end":540.30695,"sentiment":"neutral","sentiment_score":0.20410868018865586},{"text":"Thank you.","start":540.44696,"end":541.18695,"sentiment":"neutral","sentiment_score":0.3146795630455017},{"text":"Thank you so much.","start":542.04694,"end":543.0869,"sentiment":"positive","sentiment_score":0.547853872179985},{"text":"Bye bye.","start":543.0869,"end":543.82697,"sentiment":"neutral","sentiment_score":0.26647716760635376}],"sentiment":"neutral","sentiment_score":0.2562559380224257,"num_words":33,"start":533.48694,"end":543.82697}]}}]},{"alternatives":[{"transcript":"Hi. How are you going today? Good. Thank you. My name is Levi, and I am moving apartments. And I'm just wondering as to how I go about canceling my Internet. Yeah. Do you need a a address or something? Campbell, c I m p b a, o o. Yep. Seven days of the twelfth two thousand and two. ID number. I think I wanna use my passport. I I wanna use my driver's license. One second. I think the ID number should be 23265316. Definitely not. It's got it's not. It's got Meritan inbuilt Internet. I know it's not, unfortunately. It's embedded network. It's the only property that I've moved into that is. Correct. Yes. No. 126 Banks Avenue, East Gardens. I don't think so. It's all embedded, but you let me know. What Hi. Hi. Sorry. What did you say, sir? I just did 126 Banks Avenue, East Gardens. Not Bank. Is it Banks Avenue? I think it is. Yeah. The unit number is 96 916, I think. Oh, state. Sorry. You say state. I'm not gonna cut up. 2036. No. They do so when's the earliest disconnection back, mister Spencer? That's fine. Because I'll be disconnecting I'll be disconnecting and moving out as of the September 14. That's fine. This one. That'll just come out as a normal one. I wonder what I'd just pay for that now. Okay. Sure. I can do that. So when do we have to be paid to? But I'm not here on October 1. I don't understand that. So am I paying for an extra month? Well, I don't understand. Like, if there was a minimum contract, that would make sense, but I don't have a minimum contract here. Okay. No problem. So that's another $80, correct, or 79. Yep. Oh, okay. Oh, I understand what you're saying. So it's 30 yeah. Yeah. Yeah. Yeah. Yeah. I understand now. So it's just it's just the nine days extra. Yeah. I get you. Yeah. Just invoice it. That's fine. Send me the invoice my part now. That'd be great. Thank you. Yep. Thank you. No worries. No worries. Bye.","confidence":0.98828125,"words":[{"word":"hi","start":5.3599997,"end":5.6,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.15382814407348633},{"word":"how","start":5.6,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2094969153404236},{"word":"are","start":5.8399997,"end":5.92,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.17564506828784943},{"word":"you","start":5.92,"end":6.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18298745155334473},{"word":"going","start":6.0,"end":6.24,"confidence":0.88427734,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.24351005256175995},{"word":"today","start":6.24,"end":6.74,"confidence":0.99609375,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.280205100774765},{"word":"good","start":11.679999,"end":11.92,"confidence":0.9802246,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.2905014455318451},{"word":"thank","start":11.92,"end":12.16,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4084312319755554},{"word":"you","start":12.16,"end":12.559999,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.29079002141952515},{"word":"my","start":12.639999,"end":12.799999,"confidence":0.9658203,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.005457650870084763},{"word":"name","start":12.799999,"end":12.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.015501152724027634},{"word":"is","start":12.96,"end":13.12,"confidence":0.8095703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04984167218208313},{"word":"levi","start":13.12,"end":13.62,"confidence":0.96191406,"punctuated_word":"Levi,","sentiment":"neutral","sentiment_score":0.011981390416622162},{"word":"and","start":13.805,"end":14.125,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01840941235423088},{"word":"i","start":14.125,"end":14.205,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.025627225637435913},{"word":"am","start":14.205,"end":14.6050005,"confidence":0.99902344,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.01807326450943947},{"word":"moving","start":14.6050005,"end":15.005,"confidence":0.9970703,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":0.020725172013044357},{"word":"apartments","start":15.005,"end":15.505,"confidence":0.68408203,"punctuated_word":"apartments.","sentiment":"neutral","sentiment_score":0.03946429118514061},{"word":"and","start":15.565001,"end":15.725,"confidence":0.98095703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.041988179087638855},{"word":"i'm","start":15.725,"end":15.885,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06545659899711609},{"word":"just","start":15.885,"end":16.125,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05461913347244263},{"word":"wondering","start":16.125,"end":16.605,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.0496019646525383},{"word":"as","start":16.605,"end":16.765,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.04723067954182625},{"word":"to","start":16.765,"end":16.925,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03467192500829697},{"word":"how","start":16.925,"end":17.245,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.05629156902432442},{"word":"i","start":17.245,"end":17.405,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07567489892244339},{"word":"go","start":17.405,"end":17.645,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.0461055189371109},{"word":"about","start":17.645,"end":18.125,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.044986750930547714},{"word":"canceling","start":18.125,"end":18.625,"confidence":0.9003906,"punctuated_word":"canceling","sentiment":"neutral","sentiment_score":-0.035449784249067307},{"word":"my","start":18.685001,"end":18.925,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.037192706018686295},{"word":"internet","start":18.925,"end":19.425,"confidence":0.95214844,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.03624355792999267},{"word":"yeah","start":34.379997,"end":34.78,"confidence":0.75390625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0020988164469599724},{"word":"do","start":34.78,"end":35.02,"confidence":0.9970703,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.020677771419286728},{"word":"you","start":35.02,"end":35.1,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01808406412601471},{"word":"need","start":35.1,"end":35.34,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.018063081428408623},{"word":"a","start":35.34,"end":35.84,"confidence":0.7241211,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.014533072710037231},{"word":"a","start":36.7,"end":36.86,"confidence":0.71191406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.012864455580711365},{"word":"address","start":36.86,"end":37.18,"confidence":0.66845703,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.01624305546283722},{"word":"or","start":37.18,"end":37.34,"confidence":0.9921875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.017777469009160995},{"word":"something","start":37.34,"end":37.84,"confidence":0.9995117,"punctuated_word":"something?","sentiment":"neutral","sentiment_score":-0.01871965453028679},{"word":"campbell","start":43.385002,"end":43.865,"confidence":0.9748535,"punctuated_word":"Campbell,","sentiment":"neutral","sentiment_score":-0.004220545291900635},{"word":"c","start":43.865,"end":44.105003,"confidence":0.9951172,"punctuated_word":"c","sentiment":"neutral","sentiment_score":-0.0040951259434223175},{"word":"i","start":44.105003,"end":44.345,"confidence":0.9482422,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0039535872638225555},{"word":"m","start":44.345,"end":44.585003,"confidence":0.9404297,"punctuated_word":"m","sentiment":"neutral","sentiment_score":-0.003310465719550848},{"word":"p","start":44.585003,"end":44.745003,"confidence":0.9790039,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.00024365494027733803},{"word":"b","start":44.745003,"end":45.065002,"confidence":0.7998047,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.0017944108694791794},{"word":"a","start":45.065002,"end":45.225002,"confidence":0.8503418,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":0.006092350464314222},{"word":"o","start":45.225002,"end":45.595,"confidence":0.9893799,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.008424057625234127},{"word":"o","start":45.595,"end":45.965,"confidence":0.9893799,"punctuated_word":"o.","sentiment":"neutral","sentiment_score":0.009306171908974648},{"word":"yep","start":60.73,"end":61.23,"confidence":0.88720703,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.025743164122104645},{"word":"seven","start":61.29,"end":61.690002,"confidence":0.8598633,"punctuated_word":"Seven","sentiment":"neutral","sentiment_score":0.013355711475014688},{"word":"days","start":61.690002,"end":61.85,"confidence":0.3972168,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.014071600511670113},{"word":"of","start":61.85,"end":62.010002,"confidence":0.9741211,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02180243283510208},{"word":"the","start":62.010002,"end":62.17,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.028676344081759453},{"word":"twelfth","start":62.17,"end":62.57,"confidence":0.9597168,"punctuated_word":"twelfth","sentiment":"neutral","sentiment_score":0.032717492431402206},{"word":"two","start":62.57,"end":62.73,"confidence":0.9550781,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.03090251237154007},{"word":"thousand","start":62.73,"end":63.05,"confidence":1.0,"punctuated_word":"thousand","sentiment":"neutral","sentiment_score":0.029882581904530525},{"word":"and","start":63.05,"end":63.21,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03361473232507706},{"word":"two","start":63.21,"end":63.465,"confidence":0.9980469,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":0.03537621721625328},{"word":"id","start":68.345,"end":68.745,"confidence":0.65283203,"punctuated_word":"ID","sentiment":"neutral","sentiment_score":0.008755344897508621},{"word":"number","start":68.745,"end":69.245,"confidence":0.98535156,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.005056245252490044},{"word":"i","start":78.68,"end":78.84,"confidence":0.61621094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014507152140140532},{"word":"think","start":78.84,"end":79.08,"confidence":0.9970703,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.011040497571229936},{"word":"i","start":79.08,"end":79.159996,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01465851441025734},{"word":"wanna","start":79.159996,"end":79.4,"confidence":0.4794922,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.02846570871770382},{"word":"use","start":79.4,"end":79.72,"confidence":0.98535156,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.01272134855389595},{"word":"my","start":79.72,"end":79.96,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.01976742222905159},{"word":"passport","start":79.96,"end":80.46,"confidence":0.55371094,"punctuated_word":"passport.","sentiment":"neutral","sentiment_score":0.01989426277577877},{"word":"i","start":80.6,"end":80.68,"confidence":0.9770508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01057836040854454},{"word":"i","start":80.68,"end":80.76,"confidence":0.3630371,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016017407178878784},{"word":"wanna","start":80.76,"end":81.08,"confidence":0.95166016,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.038982491940259933},{"word":"use","start":81.08,"end":81.24,"confidence":0.9970703,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.018832575529813766},{"word":"my","start":81.24,"end":81.4,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.019626149907708168},{"word":"driver's","start":81.4,"end":81.64,"confidence":0.7585449,"punctuated_word":"driver's","sentiment":"neutral","sentiment_score":0.01726539433002472},{"word":"license","start":81.64,"end":82.04,"confidence":0.99658203,"punctuated_word":"license.","sentiment":"neutral","sentiment_score":0.01697492226958275},{"word":"one","start":82.04,"end":82.2,"confidence":0.99316406,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.010319974273443222},{"word":"second","start":82.2,"end":82.7,"confidence":0.9995117,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.015772037208080292},{"word":"i","start":90.08501,"end":90.165,"confidence":0.8613281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005030341446399689},{"word":"think","start":90.165,"end":90.40501,"confidence":0.96875,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.0047418903559446335},{"word":"the","start":90.40501,"end":90.565,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006368141621351242},{"word":"id","start":90.565,"end":90.965004,"confidence":0.99902344,"punctuated_word":"ID","sentiment":"neutral","sentiment_score":7.7858567237854e-7},{"word":"number","start":90.965004,"end":91.465004,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.0036515183746814728},{"word":"should","start":91.765,"end":92.08501,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.010227248072624208},{"word":"be","start":92.08501,"end":92.58501,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0068308040499687195},{"word":"23265316","start":94.005005,"end":98.105,"confidence":0.98999023,"punctuated_word":"23265316.","sentiment":"neutral","sentiment_score":0.0026336293667554855},{"word":"definitely","start":122.555,"end":123.055,"confidence":0.72314453,"punctuated_word":"Definitely","sentiment":"neutral","sentiment_score":-0.09048521518707275},{"word":"not","start":123.195,"end":123.435,"confidence":0.97998047,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.13087263703346252},{"word":"it's","start":123.435,"end":123.675,"confidence":0.9909668,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1544535905122757},{"word":"got","start":123.675,"end":124.175,"confidence":0.9716797,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1598966270685196},{"word":"it's","start":124.475,"end":124.795,"confidence":0.8305664,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.16372552514076233},{"word":"not","start":124.795,"end":125.115,"confidence":0.9902344,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.1507376879453659},{"word":"it's","start":125.115,"end":125.275,"confidence":0.9916992,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.16503751277923584},{"word":"got","start":125.275,"end":125.755,"confidence":0.9970703,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.15890194475650787},{"word":"meritan","start":125.755,"end":126.235,"confidence":0.3909912,"punctuated_word":"Meritan","sentiment":"neutral","sentiment_score":-0.17249014973640442},{"word":"inbuilt","start":126.235,"end":126.555,"confidence":0.7561035,"punctuated_word":"inbuilt","sentiment":"neutral","sentiment_score":-0.12163272500038148},{"word":"internet","start":126.555,"end":127.035,"confidence":0.9641113,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.13779699802398682},{"word":"i","start":127.035,"end":127.115,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16654349863529205},{"word":"know","start":127.115,"end":127.275,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.17053720355033877},{"word":"it's","start":127.275,"end":127.435,"confidence":0.9951172,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1585744023323059},{"word":"not","start":127.435,"end":127.835,"confidence":0.9277344,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":-0.1953938752412796},{"word":"unfortunately","start":127.835,"end":128.33499,"confidence":0.9868164,"punctuated_word":"unfortunately.","sentiment":"neutral","sentiment_score":-0.267514169216156},{"word":"it's","start":129.19,"end":129.31,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.23680512607097623},{"word":"embedded","start":129.31,"end":129.43,"confidence":0.71240234,"punctuated_word":"embedded","sentiment":"neutral","sentiment_score":-0.14295819401741028},{"word":"network","start":129.43,"end":129.93,"confidence":0.9814453,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.2673800587654114},{"word":"it's","start":130.87,"end":131.19,"confidence":0.82836914,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2084361761808395},{"word":"the","start":131.19,"end":131.43,"confidence":0.9819336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22699493169784543},{"word":"only","start":131.43,"end":131.67,"confidence":0.99902344,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.22921960055828097},{"word":"property","start":131.67,"end":131.99,"confidence":0.9951172,"punctuated_word":"property","sentiment":"neutral","sentiment_score":-0.15157216787338257},{"word":"that","start":131.99,"end":132.15,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.18809543550014496},{"word":"i've","start":132.15,"end":132.31,"confidence":0.9897461,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1743864864110947},{"word":"moved","start":132.31,"end":132.55,"confidence":0.9970703,"punctuated_word":"moved","sentiment":"neutral","sentiment_score":-0.15984895825386047},{"word":"into","start":132.55,"end":132.87,"confidence":0.8964844,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.16747623682022095},{"word":"that","start":132.87,"end":133.03,"confidence":0.42944336,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2126237154006958},{"word":"is","start":133.03,"end":133.53,"confidence":0.7697754,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.1751067042350769},{"word":"correct","start":140.47,"end":140.87,"confidence":0.9177246,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":-0.0341670922935009},{"word":"yes","start":140.87,"end":141.37,"confidence":0.9970703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.017293596640229225},{"word":"no","start":147.18501,"end":147.68501,"confidence":0.98535156,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07662656158208847},{"word":"126","start":149.345,"end":150.645,"confidence":0.9963379,"punctuated_word":"126","sentiment":"neutral","sentiment_score":0.00728647131472826},{"word":"banks","start":150.945,"end":151.425,"confidence":0.96435547,"punctuated_word":"Banks","sentiment":"neutral","sentiment_score":0.00852293148636818},{"word":"avenue","start":151.425,"end":151.925,"confidence":0.9484863,"punctuated_word":"Avenue,","sentiment":"neutral","sentiment_score":0.008155014365911484},{"word":"east","start":152.065,"end":152.30501,"confidence":0.99316406,"punctuated_word":"East","sentiment":"neutral","sentiment_score":0.01761394552886486},{"word":"gardens","start":152.30501,"end":152.80501,"confidence":0.99560547,"punctuated_word":"Gardens.","sentiment":"neutral","sentiment_score":0.01437896117568016},{"word":"i","start":176.775,"end":176.855,"confidence":0.69433594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05529604107141495},{"word":"don't","start":176.855,"end":177.095,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.049869537353515625},{"word":"think","start":177.095,"end":177.33499,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.06280174851417542},{"word":"so","start":177.33499,"end":177.495,"confidence":0.98217773,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":-0.06099555641412735},{"word":"it's","start":177.495,"end":177.655,"confidence":0.9765625,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.007208236958831549},{"word":"all","start":177.655,"end":177.89499,"confidence":0.9921875,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.07672946155071259},{"word":"embedded","start":177.89499,"end":178.295,"confidence":0.97143555,"punctuated_word":"embedded,","sentiment":"neutral","sentiment_score":0.11742110550403596},{"word":"but","start":178.295,"end":178.53499,"confidence":0.9301758,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.043955519795417786},{"word":"you","start":178.53499,"end":178.69499,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.032263364642858505},{"word":"let","start":178.69499,"end":178.855,"confidence":0.9951172,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.054053664207458496},{"word":"me","start":178.855,"end":179.015,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04366477578878403},{"word":"know","start":179.015,"end":179.515,"confidence":0.98657227,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.0508602187037468},{"word":"what","start":187.44,"end":187.94,"confidence":0.8720703,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.020694509148597717},{"word":"hi","start":193.44,"end":193.76001,"confidence":0.73876953,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.0004720063880085945},{"word":"hi","start":193.76001,"end":193.92,"confidence":0.77319336,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.0065091634169220924},{"word":"sorry","start":193.92,"end":194.16,"confidence":0.9890137,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.03670608997344971},{"word":"what","start":194.16,"end":194.32,"confidence":0.99316406,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.04488573968410492},{"word":"did","start":194.32,"end":194.48,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.040249161422252655},{"word":"you","start":194.48,"end":194.64,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03408505767583847},{"word":"say","start":194.64,"end":194.88,"confidence":0.9758301,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":-0.04009074717760086},{"word":"sir","start":194.88,"end":195.38,"confidence":0.98950195,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":-0.02593173645436764},{"word":"i","start":203.725,"end":203.80501,"confidence":0.47192383,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.002212418243288994},{"word":"just","start":203.80501,"end":204.04501,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.005502443760633469},{"word":"did","start":204.04501,"end":204.285,"confidence":0.9838867,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.004100935533642769},{"word":"126","start":204.285,"end":205.80501,"confidence":0.97373044,"punctuated_word":"126","sentiment":"neutral","sentiment_score":0.00470755435526371},{"word":"banks","start":205.80501,"end":206.205,"confidence":0.9614258,"punctuated_word":"Banks","sentiment":"neutral","sentiment_score":0.005216674413532019},{"word":"avenue","start":206.205,"end":206.705,"confidence":0.9641113,"punctuated_word":"Avenue,","sentiment":"neutral","sentiment_score":-0.00030187424272298813},{"word":"east","start":207.005,"end":207.24501,"confidence":0.9223633,"punctuated_word":"East","sentiment":"neutral","sentiment_score":-0.002557603642344475},{"word":"gardens","start":207.24501,"end":207.74501,"confidence":0.9753418,"punctuated_word":"Gardens.","sentiment":"neutral","sentiment_score":-0.002906162291765213},{"word":"not","start":209.24501,"end":209.405,"confidence":0.6513672,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.023352380841970444},{"word":"bank","start":209.405,"end":209.725,"confidence":0.6738281,"punctuated_word":"Bank.","sentiment":"neutral","sentiment_score":-0.029165230691432953},{"word":"is","start":209.725,"end":209.80501,"confidence":0.5595703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.025143440812826157},{"word":"it","start":209.80501,"end":209.96501,"confidence":0.98095703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.023090483620762825},{"word":"banks","start":209.96501,"end":210.205,"confidence":0.74658203,"punctuated_word":"Banks","sentiment":"neutral","sentiment_score":-0.028496334329247475},{"word":"avenue","start":210.205,"end":210.445,"confidence":0.90356445,"punctuated_word":"Avenue?","sentiment":"neutral","sentiment_score":-0.0162890013307333},{"word":"i","start":210.445,"end":210.60501,"confidence":0.7011719,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02640032023191452},{"word":"think","start":210.60501,"end":210.68501,"confidence":0.5961914,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.019778147339820865},{"word":"it","start":210.68501,"end":210.845,"confidence":0.96777344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.01923239231109619},{"word":"is","start":210.845,"end":211.085,"confidence":0.9777832,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.01455051638185978},{"word":"yeah","start":211.085,"end":211.585,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00034451577812433243},{"word":"the","start":217.98999,"end":218.23,"confidence":0.98291016,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.0051574381068348885},{"word":"unit","start":218.23,"end":218.54999,"confidence":0.98828125,"punctuated_word":"unit","sentiment":"neutral","sentiment_score":-0.0033833207562565804},{"word":"number","start":218.54999,"end":218.79,"confidence":0.97802734,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.0010839086025953293},{"word":"is","start":218.79,"end":218.95,"confidence":0.75634766,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.002613202668726444},{"word":"96","start":218.95,"end":219.51,"confidence":0.93115234,"punctuated_word":"96","sentiment":"neutral","sentiment_score":-0.0017520575784146786},{"word":"916","start":219.75,"end":220.54999,"confidence":0.9217529,"punctuated_word":"916,","sentiment":"neutral","sentiment_score":-0.0003852701629512012},{"word":"i","start":220.54999,"end":220.70999,"confidence":0.93115234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0060977451503276825},{"word":"think","start":220.70999,"end":221.20999,"confidence":0.9675293,"punctuated_word":"think.","sentiment":"neutral","sentiment_score":-0.00363334221765399},{"word":"oh","start":224.62999,"end":224.70999,"confidence":0.62158203,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.008196394890546799},{"word":"state","start":224.70999,"end":225.20999,"confidence":0.6265869,"punctuated_word":"state.","sentiment":"neutral","sentiment_score":-0.011344783939421175},{"word":"sorry","start":225.59,"end":226.065,"confidence":0.923584,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.028134264051914215},{"word":"you","start":226.545,"end":227.045,"confidence":0.87890625,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.0287567600607872},{"word":"say","start":228.545,"end":228.865,"confidence":0.61621094,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.03046276792883873},{"word":"state","start":228.865,"end":229.365,"confidence":0.8430176,"punctuated_word":"state.","sentiment":"neutral","sentiment_score":-0.024616774171590805},{"word":"i'm","start":249.86,"end":250.09999,"confidence":0.61364746,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0664278119802475},{"word":"not","start":250.09999,"end":250.34,"confidence":0.7241211,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.07450869679450989},{"word":"gonna","start":250.34,"end":250.58,"confidence":0.31640625,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.077573761343956},{"word":"cut","start":250.58,"end":250.73999,"confidence":0.98095703,"punctuated_word":"cut","sentiment":"neutral","sentiment_score":-0.07144194841384888},{"word":"up","start":250.73999,"end":251.23999,"confidence":0.7363281,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.0790732130408287},{"word":"2036","start":260.335,"end":261.79498,"confidence":0.973999,"punctuated_word":"2036.","sentiment":"neutral","sentiment_score":0.017121590673923492},{"word":"no","start":330.875,"end":331.035,"confidence":0.91796875,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06318548321723938},{"word":"they","start":331.035,"end":331.195,"confidence":0.43725586,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.05283987894654274},{"word":"do","start":331.195,"end":331.355,"confidence":0.3630371,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03979434818029404},{"word":"so","start":331.67502,"end":331.83502,"confidence":0.95410156,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0426463857293129},{"word":"when's","start":331.83502,"end":332.155,"confidence":0.81933594,"punctuated_word":"when's","sentiment":"neutral","sentiment_score":-0.04452376812696457},{"word":"the","start":332.155,"end":332.23502,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04206326976418495},{"word":"earliest","start":332.23502,"end":332.555,"confidence":0.9921875,"punctuated_word":"earliest","sentiment":"neutral","sentiment_score":-0.04638674110174179},{"word":"disconnection","start":332.555,"end":333.035,"confidence":0.9875488,"punctuated_word":"disconnection","sentiment":"neutral","sentiment_score":-0.03725706785917282},{"word":"back","start":333.035,"end":333.275,"confidence":0.81030273,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":-0.05124601721763611},{"word":"mister","start":333.275,"end":333.515,"confidence":0.9020996,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":-0.035510383546352386},{"word":"spencer","start":333.515,"end":334.015,"confidence":0.9470215,"punctuated_word":"Spencer?","sentiment":"neutral","sentiment_score":-0.03400154784321785},{"word":"that's","start":337.995,"end":338.23502,"confidence":0.9567871,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.029877757653594017},{"word":"fine","start":338.23502,"end":338.73502,"confidence":0.9975586,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.033801574259996414},{"word":"because","start":342.88998,"end":343.21,"confidence":0.95410156,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.047234032303094864},{"word":"i'll","start":343.21,"end":343.37,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.05322841554880142},{"word":"be","start":343.37,"end":343.69,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06460308283567429},{"word":"disconnecting","start":343.69,"end":344.19,"confidence":0.9995117,"punctuated_word":"disconnecting","sentiment":"neutral","sentiment_score":-0.07140816748142242},{"word":"i'll","start":344.56998,"end":344.72998,"confidence":0.8847656,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.08664262294769287},{"word":"be","start":344.72998,"end":344.97,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07918403297662735},{"word":"disconnecting","start":344.97,"end":345.47,"confidence":0.99853516,"punctuated_word":"disconnecting","sentiment":"neutral","sentiment_score":-0.05763578414916992},{"word":"and","start":345.53,"end":345.69,"confidence":0.97998047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06477132439613342},{"word":"moving","start":345.69,"end":346.00998,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.04800773784518242},{"word":"out","start":346.00998,"end":346.25,"confidence":0.99316406,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.04180540889501572},{"word":"as","start":346.25,"end":346.41,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.07065726816654205},{"word":"of","start":346.41,"end":346.65,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04722099006175995},{"word":"the","start":346.65,"end":347.15,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04386134445667267},{"word":"september","start":348.33,"end":349.06,"confidence":0.95426434,"punctuated_word":"September","sentiment":"neutral","sentiment_score":-0.030971748754382133},{"word":"14","start":349.06,"end":349.78998,"confidence":0.95426434,"punctuated_word":"14.","sentiment":"neutral","sentiment_score":-0.02516048401594162},{"word":"that's","start":359.22498,"end":359.54498,"confidence":0.8256836,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.051777493208646774},{"word":"fine","start":359.54498,"end":360.04498,"confidence":0.99609375,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.09879342466592787},{"word":"this","start":386.835,"end":387.075,"confidence":0.71875,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.026953496038913727},{"word":"one","start":387.075,"end":387.555,"confidence":0.77783203,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.020816881209611893},{"word":"that'll","start":387.555,"end":387.875,"confidence":0.91503906,"punctuated_word":"That'll","sentiment":"neutral","sentiment_score":-0.06990450620651245},{"word":"just","start":387.875,"end":388.035,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08027209341526031},{"word":"come","start":388.035,"end":388.195,"confidence":0.9902344,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.044269658625125885},{"word":"out","start":388.195,"end":388.435,"confidence":0.984375,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.05613449960947037},{"word":"as","start":388.435,"end":388.51498,"confidence":0.94921875,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.04877319186925888},{"word":"a","start":388.51498,"end":388.675,"confidence":0.4802246,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05981818586587906},{"word":"normal","start":388.675,"end":388.995,"confidence":0.98828125,"punctuated_word":"normal","sentiment":"neutral","sentiment_score":-0.019417576491832733},{"word":"one","start":388.995,"end":389.495,"confidence":0.5169678,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.07519995421171188},{"word":"i","start":391.155,"end":391.235,"confidence":0.22033691,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13486507534980774},{"word":"wonder","start":391.235,"end":391.555,"confidence":0.8330078,"punctuated_word":"wonder","sentiment":"neutral","sentiment_score":-0.12358088046312332},{"word":"what","start":391.555,"end":391.635,"confidence":0.3762207,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.13645581901073456},{"word":"i'd","start":391.635,"end":391.795,"confidence":0.76049805,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":-0.2040889710187912},{"word":"just","start":391.795,"end":391.955,"confidence":0.4506836,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2029840499162674},{"word":"pay","start":391.955,"end":392.115,"confidence":0.76123047,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.17148004472255707},{"word":"for","start":392.115,"end":392.275,"confidence":0.9921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1016370952129364},{"word":"that","start":392.275,"end":392.435,"confidence":0.98291016,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14594992995262146},{"word":"now","start":392.435,"end":392.935,"confidence":0.95532227,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.12103307247161864},{"word":"okay","start":457.96,"end":458.46,"confidence":0.77905273,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01007269136607647},{"word":"sure","start":460.03998,"end":460.44,"confidence":0.99365234,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.12161782383918762},{"word":"i","start":460.44,"end":460.52,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15371206402778623},{"word":"can","start":460.52,"end":460.68,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.16136327385902405},{"word":"do","start":460.68,"end":460.84,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.14131371676921844},{"word":"that","start":460.84,"end":461.34,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.1328040212392807},{"word":"so","start":468.19998,"end":468.44,"confidence":0.42236328,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.023147273808717728},{"word":"when","start":468.44,"end":468.59998,"confidence":0.9892578,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.01911359652876854},{"word":"do","start":468.59998,"end":468.75998,"confidence":0.33544922,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.014148714020848274},{"word":"we","start":468.75998,"end":468.84,"confidence":0.67089844,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.01442176103591919},{"word":"have","start":468.84,"end":469.08,"confidence":0.96435547,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.017774799838662148},{"word":"to","start":469.08,"end":469.15997,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0169515460729599},{"word":"be","start":469.15997,"end":469.31998,"confidence":0.98828125,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.01647811383008957},{"word":"paid","start":469.31998,"end":469.63998,"confidence":0.99902344,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.016676414757966995},{"word":"to","start":469.63998,"end":470.055,"confidence":0.7692871,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":-0.001434651669114828},{"word":"but","start":471.735,"end":471.895,"confidence":0.97802734,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.052722882479429245},{"word":"i'm","start":471.895,"end":472.055,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07997652888298035},{"word":"not","start":472.055,"end":472.215,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09922299534082411},{"word":"here","start":472.215,"end":472.375,"confidence":0.99902344,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.12608987092971802},{"word":"on","start":472.375,"end":472.615,"confidence":0.97509766,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.10117963701486588},{"word":"october","start":472.615,"end":472.815,"confidence":0.99658203,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.08870521187782288},{"word":"1","start":472.815,"end":473.015,"confidence":0.99658203,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.1393551230430603},{"word":"i","start":473.01498,"end":473.175,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17235039174556732},{"word":"don't","start":473.175,"end":473.335,"confidence":0.9975586,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15622764825820923},{"word":"understand","start":473.335,"end":473.735,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.15056222677230835},{"word":"that","start":473.735,"end":473.895,"confidence":0.9592285,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.1533457636833191},{"word":"so","start":473.895,"end":474.055,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1373824179172516},{"word":"am","start":474.055,"end":474.13498,"confidence":0.94970703,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.1054597720503807},{"word":"i","start":474.13498,"end":474.29498,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12115006893873216},{"word":"paying","start":474.29498,"end":474.455,"confidence":0.99902344,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.09772541373968124},{"word":"for","start":474.455,"end":474.615,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09125756472349168},{"word":"an","start":474.615,"end":474.775,"confidence":0.98291016,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.12328844517469406},{"word":"extra","start":474.775,"end":475.01498,"confidence":1.0,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":-0.13113044202327728},{"word":"month","start":475.01498,"end":475.51498,"confidence":0.9975586,"punctuated_word":"month?","sentiment":"neutral","sentiment_score":-0.10240845382213593},{"word":"well","start":488.65,"end":489.05,"confidence":0.8330078,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.0886911153793335},{"word":"i","start":489.05,"end":489.21,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1536734700202942},{"word":"don't","start":489.21,"end":489.37,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.16913345456123352},{"word":"understand","start":489.37,"end":489.77,"confidence":0.9802246,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.19680708646774292},{"word":"like","start":489.77,"end":490.01,"confidence":0.98828125,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.17099562287330627},{"word":"if","start":490.01,"end":490.09,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.16264517605304718},{"word":"there","start":490.09,"end":490.25,"confidence":0.9951172,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.16104593873023987},{"word":"was","start":490.25,"end":490.41,"confidence":0.99609375,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.17260901629924774},{"word":"a","start":490.41,"end":490.49,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14936673641204834},{"word":"minimum","start":490.49,"end":490.97,"confidence":1.0,"punctuated_word":"minimum","sentiment":"neutral","sentiment_score":-0.15988124907016754},{"word":"contract","start":490.97,"end":491.29,"confidence":0.87109375,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.1557328701019287},{"word":"that","start":491.29,"end":491.45,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13763247430324554},{"word":"would","start":491.45,"end":491.61002,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.13128267228603363},{"word":"make","start":491.61002,"end":491.77,"confidence":0.9970703,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.14102135598659515},{"word":"sense","start":491.77,"end":491.93,"confidence":0.96240234,"punctuated_word":"sense,","sentiment":"neutral","sentiment_score":-0.14975832402706146},{"word":"but","start":491.93,"end":492.09,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.12029686570167542},{"word":"i","start":492.09,"end":492.25,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1826733201742172},{"word":"don't","start":492.25,"end":492.41,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15337848663330078},{"word":"have","start":492.41,"end":492.49,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1645471155643463},{"word":"a","start":492.49,"end":492.65,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1628735065460205},{"word":"minimum","start":492.65,"end":493.05,"confidence":1.0,"punctuated_word":"minimum","sentiment":"neutral","sentiment_score":-0.1591871827840805},{"word":"contract","start":493.05,"end":493.53,"confidence":0.99121094,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.13052956759929657},{"word":"here","start":493.53,"end":494.03,"confidence":0.8955078,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.1614936888217926},{"word":"okay","start":503.415,"end":503.915,"confidence":0.9880371,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.019277960062026978},{"word":"no","start":505.095,"end":505.255,"confidence":0.95166016,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.01017337292432785},{"word":"problem","start":505.255,"end":505.57498,"confidence":0.9946289,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.00036022067070007324},{"word":"so","start":505.57498,"end":505.735,"confidence":0.99121094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.003461446613073349},{"word":"that's","start":505.735,"end":505.895,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.0056985123082995415},{"word":"another","start":505.895,"end":506.215,"confidence":0.9980469,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.001345548778772354},{"word":"$80","start":506.215,"end":506.775,"confidence":0.9127197,"punctuated_word":"$80,","sentiment":"neutral","sentiment_score":-0.003438649233430624},{"word":"correct","start":506.775,"end":507.01498,"confidence":0.9970703,"punctuated_word":"correct,","sentiment":"neutral","sentiment_score":0.0024657035246491432},{"word":"or","start":507.01498,"end":507.175,"confidence":0.9707031,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.009869342669844627},{"word":"79","start":507.175,"end":507.815,"confidence":0.93115234,"punctuated_word":"79.","sentiment":"neutral","sentiment_score":-0.004872852470725775},{"word":"yep","start":507.815,"end":508.23,"confidence":0.9753418,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0003511079994495958},{"word":"oh","start":518.63,"end":518.79004,"confidence":0.9160156,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03528609871864319},{"word":"okay","start":518.79004,"end":519.29004,"confidence":0.9975586,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.028450902551412582},{"word":"oh","start":521.465,"end":521.625,"confidence":0.9921875,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.019585128873586655},{"word":"i","start":521.625,"end":521.78503,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015257902443408966},{"word":"understand","start":521.78503,"end":522.265,"confidence":0.99902344,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.016764648258686066},{"word":"what","start":522.265,"end":522.34503,"confidence":0.9951172,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03808697313070297},{"word":"you're","start":522.34503,"end":522.505,"confidence":0.9975586,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.03887241333723068},{"word":"saying","start":522.505,"end":522.745,"confidence":0.9494629,"punctuated_word":"saying.","sentiment":"neutral","sentiment_score":-0.041649509221315384},{"word":"so","start":522.745,"end":522.985,"confidence":0.9404297,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03540550544857979},{"word":"it's","start":522.985,"end":523.145,"confidence":0.9641113,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.03342200070619583},{"word":"30","start":523.145,"end":523.385,"confidence":0.9980469,"punctuated_word":"30","sentiment":"neutral","sentiment_score":-0.024685904383659363},{"word":"yeah","start":523.625,"end":523.78503,"confidence":0.9926758,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.030711591243743896},{"word":"yeah","start":523.78503,"end":523.945,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008023220114409924},{"word":"yeah","start":523.945,"end":524.105,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0015551922842860222},{"word":"yeah","start":524.105,"end":524.265,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0029036859050393105},{"word":"yeah","start":524.265,"end":524.505,"confidence":0.93237305,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00696709007024765},{"word":"i","start":524.505,"end":524.66504,"confidence":0.9453125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012870032340288162},{"word":"understand","start":524.66504,"end":525.145,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":0.01371711865067482},{"word":"now","start":525.145,"end":525.465,"confidence":0.9326172,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.011344116181135178},{"word":"so","start":525.465,"end":525.625,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.018959645181894302},{"word":"it's","start":525.625,"end":525.865,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.02929667755961418},{"word":"just","start":525.865,"end":526.025,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.034559059888124466},{"word":"it's","start":526.025,"end":526.265,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.044979121536016464},{"word":"just","start":526.265,"end":526.505,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03813355043530464},{"word":"the","start":526.505,"end":526.585,"confidence":0.9404297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04795510321855545},{"word":"nine","start":526.585,"end":526.825,"confidence":0.99902344,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":-0.03887975215911865},{"word":"days","start":526.825,"end":527.305,"confidence":0.99902344,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.04453971982002258},{"word":"extra","start":527.305,"end":527.78503,"confidence":0.9785156,"punctuated_word":"extra.","sentiment":"neutral","sentiment_score":-0.03448016196489334},{"word":"yeah","start":527.78503,"end":528.025,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02683219686150551},{"word":"i","start":528.025,"end":528.185,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04321879148483277},{"word":"get","start":528.185,"end":528.425,"confidence":0.8178711,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06128564104437828},{"word":"you","start":528.425,"end":528.925,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.03006672114133835},{"word":"yeah","start":529.22504,"end":529.465,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.047171786427497864},{"word":"just","start":529.465,"end":529.705,"confidence":0.9819336,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0419388972222805},{"word":"invoice","start":529.705,"end":530.025,"confidence":0.97998047,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.03319315239787102},{"word":"it","start":530.025,"end":530.185,"confidence":0.9890137,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0821862518787384},{"word":"that's","start":530.185,"end":530.34503,"confidence":0.9621582,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1786571741104126},{"word":"fine","start":530.34503,"end":530.585,"confidence":0.99560547,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.19083520770072937},{"word":"send","start":530.585,"end":530.745,"confidence":0.8510742,"punctuated_word":"Send","sentiment":"neutral","sentiment_score":0.14440438151359558},{"word":"me","start":530.745,"end":530.905,"confidence":0.9038086,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.1518210768699646},{"word":"the","start":530.905,"end":530.985,"confidence":0.48950195,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16625231504440308},{"word":"invoice","start":530.985,"end":531.305,"confidence":0.9873047,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.1234929859638214},{"word":"my","start":531.305,"end":531.465,"confidence":0.23486328,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.12169931828975676},{"word":"part","start":531.465,"end":531.625,"confidence":0.26367188,"punctuated_word":"part","sentiment":"neutral","sentiment_score":0.12522587180137634},{"word":"now","start":531.625,"end":532.125,"confidence":0.99316406,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.11028699576854706},{"word":"that'd","start":538.19,"end":538.43,"confidence":0.98217773,"punctuated_word":"That'd","sentiment":"neutral","sentiment_score":0.24901513755321503},{"word":"be","start":538.43,"end":538.58997,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2512626647949219},{"word":"great","start":538.58997,"end":538.91,"confidence":0.9995117,"punctuated_word":"great.","sentiment":"neutral","sentiment_score":0.32522791624069214},{"word":"thank","start":538.91,"end":539.14996,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.35854142904281616},{"word":"you","start":539.14996,"end":539.64996,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.33915001153945923},{"word":"yep","start":540.67,"end":540.99,"confidence":0.98535156,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2595633864402771},{"word":"thank","start":540.99,"end":541.14996,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.44429638981819153},{"word":"you","start":541.14996,"end":541.64996,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3696267008781433},{"word":"no","start":541.79,"end":541.95,"confidence":0.98535156,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.3187250792980194},{"word":"worries","start":541.95,"end":542.45,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"positive","sentiment_score":0.3798159956932068},{"word":"no","start":543.47,"end":543.63,"confidence":0.9760742,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.23735389113426208},{"word":"worries","start":543.63,"end":544.02997,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.18075476586818695},{"word":"bye","start":544.02997,"end":544.52997,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.07850711792707443}],"paragraphs":{"transcript":"\nHi. How are you going today? Good. Thank you. My name is Levi, and I am moving apartments.\n\nAnd I'm just wondering as to how I go about canceling my Internet. Yeah. Do you need a a address or something? Campbell, c I m p b a, o o. Yep.\n\nSeven days of the twelfth two thousand and two. ID number. I think I wanna use my passport. I I wanna use my driver's license. One second.\n\nI think the ID number should be 23265316. Definitely not. It's got it's not. It's got Meritan inbuilt Internet. I know it's not, unfortunately.\n\nIt's embedded network. It's the only property that I've moved into that is. Correct. Yes. No.\n\n126 Banks Avenue, East Gardens. I don't think so. It's all embedded, but you let me know. What Hi. Hi.\n\nSorry. What did you say, sir? I just did 126 Banks Avenue, East Gardens. Not Bank. Is it Banks Avenue?\n\nI think it is. Yeah. The unit number is 96 916, I think. Oh, state. Sorry.\n\nYou say state. I'm not gonna cut up. 2036. No. They do so when's the earliest disconnection back, mister Spencer?\n\nThat's fine. Because I'll be disconnecting I'll be disconnecting and moving out as of the September 14. That's fine. This one. That'll just come out as a normal one.\n\nI wonder what I'd just pay for that now. Okay. Sure. I can do that. So when do we have to be paid to?\n\nBut I'm not here on October 1. I don't understand that. So am I paying for an extra month? Well, I don't understand. Like, if there was a minimum contract, that would make sense, but I don't have a minimum contract here.\n\nOkay. No problem. So that's another $80, correct, or 79. Yep. Oh, okay.\n\nOh, I understand what you're saying. So it's 30 yeah. Yeah. Yeah. Yeah.\n\nYeah. I understand now. So it's just it's just the nine days extra. Yeah. I get you.\n\nYeah. Just invoice it. That's fine. Send me the invoice my part now. That'd be great.\n\nThank you. Yep. Thank you. No worries. No worries.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.6,"sentiment":"neutral","sentiment_score":0.15382814407348633},{"text":"How are you going today?","start":5.6,"end":6.74,"sentiment":"neutral","sentiment_score":0.21836891770362854},{"text":"Good.","start":11.679999,"end":11.92,"sentiment":"neutral","sentiment_score":0.2905014455318451},{"text":"Thank you.","start":11.92,"end":12.559999,"sentiment":"positive","sentiment_score":0.3496106266975403},{"text":"My name is Levi, and I am moving apartments.","start":12.639999,"end":15.505,"sentiment":"neutral","sentiment_score":0.013000883989863925}],"sentiment":"neutral","sentiment_score":0.1306890770792961,"num_words":18,"start":5.3599997,"end":15.505},{"sentences":[{"text":"And I'm just wondering as to how I go about canceling my Internet.","start":15.565001,"end":19.425,"sentiment":"neutral","sentiment_score":-0.04811640513631014},{"text":"Yeah.","start":34.379997,"end":34.78,"sentiment":"neutral","sentiment_score":-0.0020988164469599724},{"text":"Do you need a a address or something?","start":34.78,"end":37.84,"sentiment":"neutral","sentiment_score":-0.017120328033342957},{"text":"Campbell, c I m p b a, o o.","start":43.385002,"end":45.965,"sentiment":"neutral","sentiment_score":0.0011423246210647954},{"text":"Yep.","start":60.73,"end":61.23,"sentiment":"neutral","sentiment_score":0.025743164122104645}],"sentiment":"neutral","sentiment_score":-0.022767206930438988,"num_words":32,"start":15.565001,"end":61.23},{"sentences":[{"text":"Seven days of the twelfth two thousand and two.","start":61.29,"end":63.465,"sentiment":"neutral","sentiment_score":0.026711069461372163},{"text":"ID number.","start":68.345,"end":69.245,"sentiment":"neutral","sentiment_score":0.006905795074999332},{"text":"I think I wanna use my passport.","start":78.68,"end":80.46,"sentiment":"neutral","sentiment_score":0.01729355805686542},{"text":"I I wanna use my driver's license.","start":80.6,"end":82.04,"sentiment":"neutral","sentiment_score":0.019753900223544667},{"text":"One second.","start":82.04,"end":82.7,"sentiment":"neutral","sentiment_score":0.013046005740761757}],"sentiment":"neutral","sentiment_score":0.019986497583212675,"num_words":27,"start":61.29,"end":82.7},{"sentences":[{"text":"I think the ID number should be 23265316.","start":90.08501,"end":98.105,"sentiment":"neutral","sentiment_score":-0.004276941996067762},{"text":"Definitely not.","start":122.555,"end":123.435,"sentiment":"neutral","sentiment_score":-0.11067892611026764},{"text":"It's got it's not.","start":123.435,"end":125.115,"sentiment":"neutral","sentiment_score":-0.15720335766673088},{"text":"It's got Meritan inbuilt Internet.","start":125.115,"end":127.035,"sentiment":"neutral","sentiment_score":-0.15117186605930327},{"text":"I know it's not, unfortunately.","start":127.035,"end":128.33499,"sentiment":"neutral","sentiment_score":-0.19171262979507447}],"sentiment":"neutral","sentiment_score":-0.10828372075532873,"num_words":24,"start":90.08501,"end":128.33499},{"sentences":[{"text":"It's embedded network.","start":129.19,"end":129.93,"sentiment":"neutral","sentiment_score":-0.21571445961793265},{"text":"It's the only property that I've moved into that is.","start":130.87,"end":133.53,"sentiment":"neutral","sentiment_score":-0.18937604129314423},{"text":"Correct.","start":140.47,"end":140.87,"sentiment":"neutral","sentiment_score":-0.0341670922935009},{"text":"Yes.","start":140.87,"end":141.37,"sentiment":"neutral","sentiment_score":-0.017293596640229225},{"text":"No.","start":147.18501,"end":147.68501,"sentiment":"neutral","sentiment_score":-0.07662656158208847}],"sentiment":"neutral","sentiment_score":-0.16681194014381617,"num_words":16,"start":129.19,"end":147.68501},{"sentences":[{"text":"126 Banks Avenue, East Gardens.","start":149.345,"end":152.80501,"sentiment":"neutral","sentiment_score":0.01119146477431059},{"text":"I don't think so.","start":176.775,"end":177.495,"sentiment":"neutral","sentiment_score":-0.057240720838308334},{"text":"It's all embedded, but you let me know.","start":177.495,"end":179.515,"sentiment":"neutral","sentiment_score":0.05326954339398071},{"text":"What Hi.","start":187.44,"end":193.76001,"sentiment":"neutral","sentiment_score":-0.010583257768303156},{"text":"Hi.","start":193.76001,"end":193.92,"sentiment":"neutral","sentiment_score":-0.0065091634169220924}],"sentiment":"neutral","sentiment_score":0.011273755435831844,"num_words":20,"start":149.345,"end":193.92},{"sentences":[{"text":"Sorry.","start":193.92,"end":194.16,"sentiment":"neutral","sentiment_score":-0.03670608997344971},{"text":"What did you say, sir?","start":194.16,"end":195.38,"sentiment":"neutral","sentiment_score":-0.03704848848283291},{"text":"I just did 126 Banks Avenue, East Gardens.","start":203.725,"end":207.74501,"sentiment":"neutral","sentiment_score":0.0019967982661910355},{"text":"Not Bank.","start":209.24501,"end":209.725,"sentiment":"neutral","sentiment_score":-0.0262588057667017},{"text":"Is it Banks Avenue?","start":209.725,"end":210.445,"sentiment":"neutral","sentiment_score":-0.02325481502339244}],"sentiment":"neutral","sentiment_score":-0.017575550894252955,"num_words":20,"start":193.92,"end":210.445},{"sentences":[{"text":"I think it is.","start":210.445,"end":211.085,"sentiment":"neutral","sentiment_score":-0.019990344066172838},{"text":"Yeah.","start":211.085,"end":211.585,"sentiment":"neutral","sentiment_score":-0.00034451577812433243},{"text":"The unit number is 96 916, I think.","start":217.98999,"end":221.20999,"sentiment":"neutral","sentiment_score":-0.0030132856554700993},{"text":"Oh, state.","start":224.62999,"end":225.20999,"sentiment":"neutral","sentiment_score":-0.009770589414983988},{"text":"Sorry.","start":225.59,"end":226.065,"sentiment":"neutral","sentiment_score":-0.028134264051914215}],"sentiment":"neutral","sentiment_score":-0.009505476260528667,"num_words":16,"start":210.445,"end":226.065},{"sentences":[{"text":"You say state.","start":226.545,"end":229.365,"sentiment":"neutral","sentiment_score":-0.02794543405373891},{"text":"I'm not gonna cut up.","start":249.86,"end":251.23999,"sentiment":"neutral","sentiment_score":-0.07380508631467819},{"text":"2036.","start":260.335,"end":261.79498,"sentiment":"neutral","sentiment_score":0.017121590673923492},{"text":"No.","start":330.875,"end":331.035,"sentiment":"neutral","sentiment_score":-0.06318548321723938},{"text":"They do so when's the earliest disconnection back, mister Spencer?","start":331.035,"end":334.015,"sentiment":"neutral","sentiment_score":-0.04262694083154202}],"sentiment":"neutral","sentiment_score":-0.04625975172966719,"num_words":20,"start":226.545,"end":334.015},{"sentences":[{"text":"That's fine.","start":337.995,"end":338.73502,"sentiment":"neutral","sentiment_score":0.031839665956795216},{"text":"Because I'll be disconnecting I'll be disconnecting and moving out as of the September 14.","start":342.88998,"end":349.78998,"sentiment":"neutral","sentiment_score":-0.05549282965560754},{"text":"That's fine.","start":359.22498,"end":360.04498,"sentiment":"neutral","sentiment_score":0.07528545893728733},{"text":"This one.","start":386.835,"end":387.555,"sentiment":"neutral","sentiment_score":0.02388518862426281},{"text":"That'll just come out as a normal one.","start":387.555,"end":389.495,"sentiment":"neutral","sentiment_score":-0.05672370828688145}],"sentiment":"neutral","sentiment_score":-0.03531591324456807,"num_words":29,"start":337.995,"end":389.495},{"sentences":[{"text":"I wonder what I'd just pay for that now.","start":391.155,"end":392.935,"sentiment":"neutral","sentiment_score":-0.14911943756871754},{"text":"Okay.","start":457.96,"end":458.46,"sentiment":"neutral","sentiment_score":0.01007269136607647},{"text":"Sure.","start":460.03998,"end":460.44,"sentiment":"neutral","sentiment_score":0.12161782383918762},{"text":"I can do that.","start":460.44,"end":461.34,"sentiment":"neutral","sentiment_score":0.14729826897382736},{"text":"So when do we have to be paid to?","start":468.19998,"end":470.055,"sentiment":"neutral","sentiment_score":0.015253063136090836}],"sentiment":"neutral","sentiment_score":-0.020163074116377782,"num_words":24,"start":391.155,"end":470.055},{"sentences":[{"text":"But I'm not here on October 1.","start":471.735,"end":473.015,"sentiment":"neutral","sentiment_score":-0.09817889279552869},{"text":"I don't understand that.","start":473.01498,"end":473.895,"sentiment":"neutral","sentiment_score":-0.158121507614851},{"text":"So am I paying for an extra month?","start":473.895,"end":475.51498,"sentiment":"neutral","sentiment_score":-0.11372532229870558},{"text":"Well, I don't understand.","start":488.65,"end":489.77,"sentiment":"neutral","sentiment_score":-0.15207628160715103},{"text":"Like, if there was a minimum contract, that would make sense, but I don't have a minimum contract here.","start":489.77,"end":494.03,"sentiment":"neutral","sentiment_score":-0.1540500615772448}],"sentiment":"neutral","sentiment_score":-0.13725707511461915,"num_words":42,"start":471.735,"end":494.03},{"sentences":[{"text":"Okay.","start":503.415,"end":503.915,"sentiment":"neutral","sentiment_score":-0.019277960062026978},{"text":"No problem.","start":505.095,"end":505.57498,"sentiment":"neutral","sentiment_score":0.005266796797513962},{"text":"So that's another $80, correct, or 79.","start":505.57498,"end":507.815,"sentiment":"neutral","sentiment_score":-0.0011286758152501924},{"text":"Yep.","start":507.815,"end":508.23,"sentiment":"neutral","sentiment_score":0.0003511079994495958},{"text":"Oh, okay.","start":518.63,"end":519.29004,"sentiment":"neutral","sentiment_score":-0.031868500635027885}],"sentiment":"neutral","sentiment_score":-0.006156230034181275,"num_words":13,"start":503.415,"end":519.29004},{"sentences":[{"text":"Oh, I understand what you're saying.","start":521.465,"end":522.745,"sentiment":"neutral","sentiment_score":-0.02836942921082179},{"text":"So it's 30 yeah.","start":522.745,"end":523.78503,"sentiment":"neutral","sentiment_score":-0.03105625044554472},{"text":"Yeah.","start":523.78503,"end":523.945,"sentiment":"neutral","sentiment_score":-0.008023220114409924},{"text":"Yeah.","start":523.945,"end":524.105,"sentiment":"neutral","sentiment_score":-0.0015551922842860222},{"text":"Yeah.","start":524.105,"end":524.265,"sentiment":"neutral","sentiment_score":0.0029036859050393105}],"sentiment":"neutral","sentiment_score":-0.02316279258005894,"num_words":13,"start":521.465,"end":524.265},{"sentences":[{"text":"Yeah.","start":524.265,"end":524.505,"sentiment":"neutral","sentiment_score":0.00696709007024765},{"text":"I understand now.","start":524.505,"end":525.465,"sentiment":"neutral","sentiment_score":0.005081011603275935},{"text":"So it's just it's just the nine days extra.","start":525.465,"end":527.78503,"sentiment":"neutral","sentiment_score":-0.036864754640393786},{"text":"Yeah.","start":527.78503,"end":528.025,"sentiment":"neutral","sentiment_score":0.02683219686150551},{"text":"I get you.","start":528.025,"end":528.925,"sentiment":"neutral","sentiment_score":0.044857051223516464}],"sentiment":"neutral","sentiment_score":-0.008715842138318455,"num_words":17,"start":524.265,"end":528.925},{"sentences":[{"text":"Yeah.","start":529.22504,"end":529.465,"sentiment":"neutral","sentiment_score":0.047171786427497864},{"text":"Just invoice it.","start":529.465,"end":530.185,"sentiment":"neutral","sentiment_score":0.05243943383296331},{"text":"That's fine.","start":530.185,"end":530.585,"sentiment":"neutral","sentiment_score":0.18474619090557098},{"text":"Send me the invoice my part now.","start":530.585,"end":532.125,"sentiment":"neutral","sentiment_score":0.13474042075020926},{"text":"That'd be great.","start":538.19,"end":538.91,"sentiment":"neutral","sentiment_score":0.275168572862943}],"sentiment":"neutral","sentiment_score":0.14641694584861398,"num_words":16,"start":529.22504,"end":538.91},{"sentences":[{"text":"Thank you.","start":538.91,"end":539.64996,"sentiment":"positive","sentiment_score":0.3488457202911377},{"text":"Yep.","start":540.67,"end":540.99,"sentiment":"neutral","sentiment_score":0.2595633864402771},{"text":"Thank you.","start":540.99,"end":541.64996,"sentiment":"positive","sentiment_score":0.4069615453481674},{"text":"No worries.","start":541.79,"end":542.45,"sentiment":"positive","sentiment_score":0.3492705374956131},{"text":"No worries.","start":543.47,"end":544.02997,"sentiment":"neutral","sentiment_score":0.20905432850122452}],"sentiment":"neutral","sentiment_score":0.3208697388569514,"num_words":9,"start":538.91,"end":544.02997},{"sentences":[{"text":"Bye.","start":544.02997,"end":544.52997,"sentiment":"neutral","sentiment_score":-0.07850711792707443}],"sentiment":"neutral","sentiment_score":-0.07850711792707443,"num_words":1,"start":544.02997,"end":544.52997}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hi. How are you going today?\n\nChannel 0: I'm doing great. Thank you so much for asking. How are you today?\n\nChannel 1: Good. Thank you. My name is Levi, and I am moving apartments. And I'm just wondering as to how I go about canceling my Internet.\n\nChannel 0: Oh, that's quite a good news that you're moving out and a sad news since you are planning to to cancel your connection with us. No worries. I'll go ahead and take a look into this. Okay?\n\nChannel 1: Yeah. Do you need a a address or something?\n\nChannel 0: Let me just pull up your account. Could you verify your last name, please?\n\nChannel 1: Campbell, c I m p b a, o o.\n\nChannel 0: Thank you so much, Levi. And since we're having conversation regarding your account about changing or, yeah, changing your account, Could you verify your date of birth, please, for security purposes?\n\nChannel 1: Yep. Seven days of the twelfth two thousand and two.\n\nChannel 0: Thank you. And how about your identification number? It's\n\nChannel 1: ID number.\n\nChannel 0: any number that is on your either driver's license, passport, or whatever identification ID\n\nChannel 1: I\n\nChannel 0: that\n\nChannel 1: think\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: have.\n\nChannel 1: wanna use my passport. I I wanna use my driver's license. One second.\n\nChannel 0: Sure. Sure. Please take your time. No worries.\n\nChannel 1: I think the ID number should be\n\nChannel 0: Mhmm.\n\nChannel 1: 23265316.\n\nChannel 0: Thank you so much, Levi. Let me just check here. K. K. If I may ask your new address so that we can also check if your new address is serviceable to our\n\nChannel 1: Definitely\n\nChannel 0: provided\n\nChannel 1: not. It's\n\nChannel 0: network.\n\nChannel 1: got it's not. It's got Meritan inbuilt Internet. I know it's not, unfortunately. It's embedded network. It's the only property that I've moved into that is.\n\nChannel 0: So it's already it has already a pre installed Internet?\n\nChannel 1: Correct. Yes.\n\nChannel 0: And is it is it already set up on your new address? Where do you\n\nChannel 1: No.\n\nChannel 0: plan to move at?\n\nChannel 1: 126 Banks Avenue, East Gardens.\n\nChannel 0: If I may ask to check still, Lauren, so that, you know, we are actually looking some, areas and location that we could still, I mean, for our record, some address or location that we could also provide network as well if if in any case that we still don't service those area. If\n\nChannel 1: I don't think\n\nChannel 0: I'll\n\nChannel 1: so.\n\nChannel 0: be\n\nChannel 1: It's all\n\nChannel 0: glad\n\nChannel 1: embedded, but you let me know.\n\nChannel 0: Sorry?\n\nChannel 1: What\n\nChannel 0: Oh, even?\n\nChannel 1: Hi. Hi. Sorry. What did you say, sir?\n\nChannel 0: Yeah. Do I understand? Just just for a record, if you could provide us the new address.\n\nChannel 1: I just did 126 Banks Avenue, East Gardens. Not Bank. Is it Banks Avenue? I think it is. Yeah.\n\nChannel 0: Mhmm. And what's the state?\n\nChannel 1: The unit number is 96 916, I think. Oh, state. Sorry. You\n\nChannel 0: Sorry?\n\nChannel 1: say state.\n\nChannel 0: Uh-huh. Alright. I already got it here. Hold on. And what about the postal code, please?\n\nChannel 1: I'm not gonna cut up. 2036.\n\nChannel 0: Thank you so much. 2320. And may I also confirm that we follow the system? Okay? So since today is September 9, your possible disconnection date would be October 9, or do you plan to stay longer so that we can extend the disconnection date?\n\nChannel 1: No. They do so when's the earliest disconnection back, mister Spencer?\n\nChannel 0: October 9. October 9.\n\nChannel 1: That's fine.\n\nChannel 0: Okay. So let me just check here.\n\nChannel 1: Because I'll be disconnecting I'll be disconnecting and moving out as of the September 14.\n\nChannel 0: Okay. And you'll no longer yeah. Yeah. So since we follow the thirty day notice though\n\nChannel 1: That's\n\nChannel 0: I really\n\nChannel 1: fine.\n\nChannel 0: understand that you were trying to move out by September 14, and we will no longer use the service. No worries. The bill or the invoice that you will just receive will it will be from October 1 to October 9. So for us to disconnect, you just need to pay for the remaining days or which the October one to nine to successfully disconnected service.\n\nChannel 1: This one. That'll just come out as a normal one. I wonder what\n\nChannel 0: Sorry?\n\nChannel 1: I'd just pay for that now.\n\nChannel 0: Hold on for let me just check here. Since there's no invoice yet and that's their current invoice are automatic, let me just at least so not exact. Let me just try to estimate it on my end. Ninth. Sorry.\n\nIt's not specifically showing. But are you planning to pay for it in advance so that I can\n\nChannel 1: Okay.\n\nChannel 0: work on it on my end?\n\nChannel 1: Sure. I can do that.\n\nChannel 0: Sure. I'll go ahead and create an invoice for\n\nChannel 1: So when do\n\nChannel 0: October\n\nChannel 1: we have to be paid\n\nChannel 0: one.\n\nChannel 1: to?\n\nChannel 0: Sorry?\n\nChannel 1: But I'm not here on October 1. I don't understand that. So am I paying for an extra month?\n\nChannel 0: Yes. For us to successfully disconnect the service following the thirty day notice. But if you wish to or yeah. October 9. Sorry.\n\nChannel 1: Well, I don't understand. Like, if there was a minimum contract, that would make sense, but I don't have a minimum contract here.\n\nChannel 0: Yeah. With or without contract, a thirty day notice is required for disconnection.\n\nChannel 1: Okay. No problem. So that's another $80, correct, or 79. Yep.\n\nChannel 0: No. No. No. It's not. It's going to be the bill from the October 1 to the October 9.\n\nIt's not going to be the whole month. So probably\n\nChannel 1: Oh, okay.\n\nChannel 0: let me just check your checking\n\nChannel 1: Oh, I understand\n\nChannel 0: your\n\nChannel 1: what you're saying. So it's 30 yeah. Yeah. Yeah. Yeah.\n\nYeah. I understand now. So it's just it's just the nine days extra. Yeah. I get you.\n\nYeah.\n\nChannel 0: yes. Yeah.\n\nChannel 1: Just\n\nChannel 0: Yeah.\n\nChannel 1: invoice\n\nChannel 0: Yeah.\n\nChannel 1: it. That's fine. Send me the invoice my part now.\n\nChannel 0: Sure. Sure. I'll go ahead and create an advice for you, and we'll also send you an email\n\nChannel 1: That'd\n\nChannel 0: on\n\nChannel 1: be\n\nChannel 0: your\n\nChannel 1: great.\n\nChannel 0: account\n\nChannel 1: Thank\n\nChannel 0: so that\n\nChannel 1: you.\n\nChannel 0: you can pay it. Thank\n\nChannel 1: Yep.\n\nChannel 0: you.\n\nChannel 1: Thank you. No worries.\n\nChannel 0: Thank you so much. Bye bye.\n\nChannel 1: No worries. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.28,"end":2.6399999,"sentiment":"positive","sentiment_score":0.3719699800014496},{"text":"My name is Mary.","start":2.6399999,"end":3.52,"sentiment":"neutral","sentiment_score":0.2862386032938957},{"text":"May I have your name, please?","start":3.52,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.16732693960269293}],"sentiment":"neutral","sentiment_score":0.2672510633865992,"channel":0,"num_words":15,"start":1.28,"end":4.8199997},{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.6,"sentiment":"neutral","sentiment_score":0.15382814407348633},{"text":"How are you going today?","start":5.6,"end":6.74,"sentiment":"neutral","sentiment_score":0.21836891770362854}],"sentiment":"neutral","sentiment_score":0.20761212209860483,"channel":1,"num_words":6,"start":5.3599997,"end":6.74},{"sentences":[{"text":"I'm doing great.","start":7.6,"end":8.559999,"sentiment":"positive","sentiment_score":0.5916536053021749},{"text":"Thank you so much for asking.","start":8.559999,"end":10.0199995,"sentiment":"positive","sentiment_score":0.636240134636561},{"text":"How are you today?","start":10.32,"end":11.38,"sentiment":"positive","sentiment_score":0.3857196494936943}],"sentiment":"positive","sentiment_score":0.5488677093615899,"channel":0,"num_words":13,"start":7.6,"end":11.38},{"sentences":[{"text":"Good.","start":11.679999,"end":11.92,"sentiment":"neutral","sentiment_score":0.2905014455318451},{"text":"Thank you.","start":11.92,"end":12.559999,"sentiment":"positive","sentiment_score":0.3496106266975403},{"text":"My name is Levi, and I am moving apartments.","start":12.639999,"end":15.505,"sentiment":"neutral","sentiment_score":0.013000883989863925},{"text":"And I'm just wondering as to how I go about canceling my Internet.","start":15.565001,"end":19.425,"sentiment":"neutral","sentiment_score":-0.04811640513631014}],"sentiment":"neutral","sentiment_score":0.01924869552254677,"channel":1,"num_words":25,"start":11.679999,"end":19.425},{"sentences":[{"text":"Oh, that's quite a good news that you're moving out and a sad news since you are planning to to cancel your connection with us.","start":21.255,"end":31.580002,"sentiment":"neutral","sentiment_score":-0.22156141102313995},{"text":"No worries.","start":31.580002,"end":32.06,"sentiment":"neutral","sentiment_score":-0.0012537036091089249},{"text":"I'll go ahead and take a look into this.","start":32.06,"end":33.58,"sentiment":"neutral","sentiment_score":0.025045116535491414},{"text":"Okay?","start":33.58,"end":34.08,"sentiment":"neutral","sentiment_score":0.017120927572250366}],"sentiment":"neutral","sentiment_score":-0.14321664071364984,"channel":0,"num_words":37,"start":21.255,"end":34.08},{"sentences":[{"text":"Yeah.","start":34.379997,"end":34.78,"sentiment":"neutral","sentiment_score":-0.0020988164469599724},{"text":"Do you need a a address or something?","start":34.78,"end":37.84,"sentiment":"neutral","sentiment_score":-0.017120328033342957}],"sentiment":"neutral","sentiment_score":-0.015451271190411515,"channel":1,"num_words":9,"start":34.379997,"end":37.84},{"sentences":[{"text":"Let me just pull up your account.","start":39.66,"end":40.940002,"sentiment":"neutral","sentiment_score":-0.001434816579733576},{"text":"Could you verify your last name, please?","start":40.940002,"end":43.005,"sentiment":"neutral","sentiment_score":-0.003391483665577003}],"sentiment":"neutral","sentiment_score":-0.0024131501226552893,"channel":0,"num_words":14,"start":39.66,"end":43.005},{"sentences":[{"text":"Campbell, c I m p b a, o o.","start":43.385002,"end":45.965,"sentiment":"neutral","sentiment_score":0.0011423246210647954}],"sentiment":"neutral","sentiment_score":0.0011423246210647954,"channel":1,"num_words":9,"start":43.385002,"end":45.965},{"sentences":[{"text":"Thank you so much, Levi.","start":46.365,"end":47.885002,"sentiment":"neutral","sentiment_score":0.2443445086479187},{"text":"And since we're having conversation regarding your account about changing or, yeah, changing your account, Could you verify your date of birth, please, for security purposes?","start":47.885002,"end":60.539997,"sentiment":"neutral","sentiment_score":0.029068714222655848}],"sentiment":"neutral","sentiment_score":0.06379061654931115,"channel":0,"num_words":31,"start":46.365,"end":60.539997},{"sentences":[{"text":"Yep.","start":60.73,"end":61.23,"sentiment":"neutral","sentiment_score":0.025743164122104645},{"text":"Seven days of the twelfth two thousand and two.","start":61.29,"end":63.465,"sentiment":"neutral","sentiment_score":0.026711069461372163}],"sentiment":"neutral","sentiment_score":0.02661427892744541,"channel":1,"num_words":10,"start":60.73,"end":63.465},{"sentences":[{"text":"Thank you.","start":64.28,"end":64.84,"sentiment":"neutral","sentiment_score":0.12189672887325287},{"text":"And how about your identification number?","start":64.84,"end":66.939995,"sentiment":"neutral","sentiment_score":0.03304138034582138},{"text":"It's","start":68.28,"end":68.78,"sentiment":"neutral","sentiment_score":0.007278685458004475}],"sentiment":"neutral","sentiment_score":0.04992449169771539,"channel":0,"num_words":9,"start":64.28,"end":68.78},{"sentences":[{"text":"ID number.","start":68.345,"end":69.245,"sentiment":"neutral","sentiment_score":0.006905795074999332}],"sentiment":"neutral","sentiment_score":0.006905795074999332,"channel":1,"num_words":2,"start":68.345,"end":69.245},{"sentences":[{"text":"any number that is on your either driver's license, passport, or whatever identification ID","start":69.64,"end":78.795,"sentiment":"neutral","sentiment_score":0.01840764776404415}],"sentiment":"neutral","sentiment_score":0.01840764776404415,"channel":0,"num_words":14,"start":69.64,"end":78.795},{"sentences":[{"text":"I","start":78.68,"end":78.84,"sentiment":"neutral","sentiment_score":0.014507152140140532}],"sentiment":"neutral","sentiment_score":0.014507152140140532,"channel":1,"num_words":1,"start":78.68,"end":78.84},{"sentences":[{"text":"that","start":78.795,"end":78.955,"sentiment":"neutral","sentiment_score":0.020195741206407547}],"sentiment":"neutral","sentiment_score":0.020195741206407547,"channel":0,"num_words":1,"start":78.795,"end":78.955},{"sentences":[{"text":"think","start":78.84,"end":79.08,"sentiment":"neutral","sentiment_score":0.011040497571229936}],"sentiment":"neutral","sentiment_score":0.011040497571229936,"channel":1,"num_words":1,"start":78.84,"end":79.08},{"sentences":[{"text":"you","start":78.955,"end":79.115,"sentiment":"neutral","sentiment_score":0.019601158797740936}],"sentiment":"neutral","sentiment_score":0.019601158797740936,"channel":0,"num_words":1,"start":78.955,"end":79.115},{"sentences":[{"text":"I","start":79.08,"end":79.159996,"sentiment":"neutral","sentiment_score":0.01465851441025734}],"sentiment":"neutral","sentiment_score":0.01465851441025734,"channel":1,"num_words":1,"start":79.08,"end":79.159996},{"sentences":[{"text":"have.","start":79.115,"end":79.615,"sentiment":"neutral","sentiment_score":0.01802218146622181}],"sentiment":"neutral","sentiment_score":0.01802218146622181,"channel":0,"num_words":1,"start":79.115,"end":79.615},{"sentences":[{"text":"wanna use my passport.","start":79.159996,"end":80.46,"sentiment":"neutral","sentiment_score":0.020212185569107533},{"text":"I I wanna use my driver's license.","start":80.6,"end":82.04,"sentiment":"neutral","sentiment_score":0.019753900223544667},{"text":"One second.","start":82.04,"end":82.7,"sentiment":"neutral","sentiment_score":0.013046005740761757}],"sentiment":"neutral","sentiment_score":0.018862927332520485,"channel":1,"num_words":13,"start":79.159996,"end":82.7},{"sentences":[{"text":"Sure.","start":83.355,"end":83.595,"sentiment":"neutral","sentiment_score":0.04605823755264282},{"text":"Sure.","start":83.595,"end":83.835,"sentiment":"neutral","sentiment_score":0.059487149119377136},{"text":"Please take your time.","start":83.835,"end":84.555,"sentiment":"neutral","sentiment_score":0.06676409021019936},{"text":"No worries.","start":84.555,"end":85.295,"sentiment":"neutral","sentiment_score":0.015597758814692497}],"sentiment":"neutral","sentiment_score":0.0504746581427753,"channel":0,"num_words":8,"start":83.355,"end":85.295},{"sentences":[{"text":"I think the ID number should be","start":90.08501,"end":92.58501,"sentiment":"neutral","sentiment_score":-0.005264166476471084}],"sentiment":"neutral","sentiment_score":-0.005264166476471084,"channel":1,"num_words":7,"start":90.08501,"end":92.58501},{"sentences":[{"text":"Mhmm.","start":93.55,"end":94.05,"sentiment":"neutral","sentiment_score":-0.007221727166324854}],"sentiment":"neutral","sentiment_score":-0.007221727166324854,"channel":0,"num_words":1,"start":93.55,"end":94.05},{"sentences":[{"text":"23265316.","start":94.005005,"end":98.105,"sentiment":"neutral","sentiment_score":0.0026336293667554855}],"sentiment":"neutral","sentiment_score":0.0026336293667554855,"channel":1,"num_words":1,"start":94.005005,"end":98.105},{"sentences":[{"text":"Thank you so much, Levi.","start":98.785,"end":100.405,"sentiment":"neutral","sentiment_score":0.10759202539920806},{"text":"Let me just check here.","start":101.425,"end":102.885,"sentiment":"neutral","sentiment_score":0.039385341107845306},{"text":"K.","start":107.345,"end":107.845,"sentiment":"neutral","sentiment_score":-0.006932973861694336},{"text":"K.","start":114.369995,"end":114.689995,"sentiment":"neutral","sentiment_score":-0.01240980252623558},{"text":"If I may ask your new address so that we can also check if your new address is serviceable to our","start":114.689995,"end":122.71,"sentiment":"neutral","sentiment_score":-0.04073930984096868}],"sentiment":"neutral","sentiment_score":-0.004241862136757735,"channel":0,"num_words":33,"start":98.785,"end":122.71},{"sentences":[{"text":"Definitely","start":122.555,"end":123.055,"sentiment":"neutral","sentiment_score":-0.09048521518707275}],"sentiment":"neutral","sentiment_score":-0.09048521518707275,"channel":1,"num_words":1,"start":122.555,"end":123.055},{"sentences":[{"text":"provided","start":122.93,"end":123.43,"sentiment":"neutral","sentiment_score":-0.12105412781238556}],"sentiment":"neutral","sentiment_score":-0.12105412781238556,"channel":0,"num_words":1,"start":122.93,"end":123.43},{"sentences":[{"text":"not.","start":123.195,"end":123.435,"sentiment":"neutral","sentiment_score":-0.13087263703346252},{"text":"It's","start":123.435,"end":123.675,"sentiment":"neutral","sentiment_score":-0.1544535905122757}],"sentiment":"neutral","sentiment_score":-0.1426631137728691,"channel":1,"num_words":2,"start":123.195,"end":123.675},{"sentences":[{"text":"network.","start":123.49,"end":123.975,"sentiment":"neutral","sentiment_score":-0.15836647152900696}],"sentiment":"neutral","sentiment_score":-0.15836647152900696,"channel":0,"num_words":1,"start":123.49,"end":123.975},{"sentences":[{"text":"got it's not.","start":123.675,"end":125.115,"sentiment":"neutral","sentiment_score":-0.15811994671821594},{"text":"It's got Meritan inbuilt Internet.","start":125.115,"end":127.035,"sentiment":"neutral","sentiment_score":-0.15117186605930327},{"text":"I know it's not, unfortunately.","start":127.035,"end":128.33499,"sentiment":"neutral","sentiment_score":-0.19171262979507447},{"text":"It's embedded network.","start":129.19,"end":129.93,"sentiment":"neutral","sentiment_score":-0.21571445961793265},{"text":"It's the only property that I've moved into that is.","start":130.87,"end":133.53,"sentiment":"neutral","sentiment_score":-0.18937604129314423}],"sentiment":"neutral","sentiment_score":-0.18191100427737603,"channel":1,"num_words":26,"start":123.675,"end":133.53},{"sentences":[{"text":"So it's already it has already a pre installed Internet?","start":136.055,"end":139.83499,"sentiment":"neutral","sentiment_score":-0.09843954518437385}],"sentiment":"neutral","sentiment_score":-0.09843954518437385,"channel":0,"num_words":10,"start":136.055,"end":139.83499},{"sentences":[{"text":"Correct.","start":140.47,"end":140.87,"sentiment":"neutral","sentiment_score":-0.0341670922935009},{"text":"Yes.","start":140.87,"end":141.37,"sentiment":"neutral","sentiment_score":-0.017293596640229225}],"sentiment":"neutral","sentiment_score":-0.025730344466865063,"channel":1,"num_words":2,"start":140.47,"end":141.37},{"sentences":[{"text":"And is it is it already set up on your new address?","start":143.15,"end":146.37,"sentiment":"neutral","sentiment_score":-0.03640078737710913},{"text":"Where do you","start":146.83,"end":147.31,"sentiment":"neutral","sentiment_score":-0.10176532467206319}],"sentiment":"neutral","sentiment_score":-0.049473694836099945,"channel":0,"num_words":15,"start":143.15,"end":147.31},{"sentences":[{"text":"No.","start":147.18501,"end":147.68501,"sentiment":"neutral","sentiment_score":-0.07662656158208847}],"sentiment":"neutral","sentiment_score":-0.07662656158208847,"channel":1,"num_words":1,"start":147.18501,"end":147.68501},{"sentences":[{"text":"plan to move at?","start":147.31,"end":149.01,"sentiment":"neutral","sentiment_score":0.004483970929868519}],"sentiment":"neutral","sentiment_score":0.004483970929868519,"channel":0,"num_words":4,"start":147.31,"end":149.01},{"sentences":[{"text":"126 Banks Avenue, East Gardens.","start":149.345,"end":152.80501,"sentiment":"neutral","sentiment_score":0.01119146477431059}],"sentiment":"neutral","sentiment_score":0.01119146477431059,"channel":1,"num_words":5,"start":149.345,"end":152.80501},{"sentences":[{"text":"If I may ask to check still, Lauren, so that, you know, we are actually looking some, areas and location that we could still, I mean, for our record, some address or location that we could also provide network as well if if in any case that we still don't service those area.","start":155.185,"end":176.04,"sentiment":"neutral","sentiment_score":0.009881031435896765},{"text":"If","start":176.04,"end":176.54,"sentiment":"neutral","sentiment_score":-0.050438884645700455}],"sentiment":"neutral","sentiment_score":0.008763995952904224,"channel":0,"num_words":54,"start":155.185,"end":176.54},{"sentences":[{"text":"I don't think","start":176.775,"end":177.33499,"sentiment":"neutral","sentiment_score":-0.055989108979701996}],"sentiment":"neutral","sentiment_score":-0.055989108979701996,"channel":1,"num_words":3,"start":176.775,"end":177.33499},{"sentences":[{"text":"I'll","start":177.31999,"end":177.48,"sentiment":"neutral","sentiment_score":-0.07151675969362259}],"sentiment":"neutral","sentiment_score":-0.07151675969362259,"channel":0,"num_words":1,"start":177.31999,"end":177.48},{"sentences":[{"text":"so.","start":177.33499,"end":177.495,"sentiment":"neutral","sentiment_score":-0.06099555641412735}],"sentiment":"neutral","sentiment_score":-0.06099555641412735,"channel":1,"num_words":1,"start":177.33499,"end":177.495},{"sentences":[{"text":"be","start":177.48,"end":177.72,"sentiment":"neutral","sentiment_score":-0.013242981396615503}],"sentiment":"neutral","sentiment_score":-0.013242981396615503,"channel":0,"num_words":1,"start":177.48,"end":177.72},{"sentences":[{"text":"It's all","start":177.495,"end":177.89499,"sentiment":"neutral","sentiment_score":0.04196884925477207}],"sentiment":"neutral","sentiment_score":0.04196884925477207,"channel":1,"num_words":2,"start":177.495,"end":177.89499},{"sentences":[{"text":"glad","start":177.72,"end":177.95999,"sentiment":"neutral","sentiment_score":0.05041048675775528}],"sentiment":"neutral","sentiment_score":0.05041048675775528,"channel":0,"num_words":1,"start":177.72,"end":177.95999},{"sentences":[{"text":"embedded, but you let me know.","start":177.89499,"end":179.515,"sentiment":"neutral","sentiment_score":0.05703644144038359}],"sentiment":"neutral","sentiment_score":0.05703644144038359,"channel":1,"num_words":6,"start":177.89499,"end":179.515},{"sentences":[{"text":"Sorry?","start":186.655,"end":187.155,"sentiment":"neutral","sentiment_score":-0.035058505833148956}],"sentiment":"neutral","sentiment_score":-0.035058505833148956,"channel":0,"num_words":1,"start":186.655,"end":187.155},{"sentences":[{"text":"What","start":187.44,"end":187.94,"sentiment":"neutral","sentiment_score":-0.020694509148597717}],"sentiment":"neutral","sentiment_score":-0.020694509148597717,"channel":1,"num_words":1,"start":187.44,"end":187.94},{"sentences":[{"text":"Oh, even?","start":192.335,"end":193.07501,"sentiment":"neutral","sentiment_score":-0.01936834491789341}],"sentiment":"neutral","sentiment_score":-0.01936834491789341,"channel":0,"num_words":2,"start":192.335,"end":193.07501},{"sentences":[{"text":"Hi.","start":193.44,"end":193.76001,"sentiment":"neutral","sentiment_score":-0.0004720063880085945},{"text":"Hi.","start":193.76001,"end":193.92,"sentiment":"neutral","sentiment_score":-0.0065091634169220924},{"text":"Sorry.","start":193.92,"end":194.16,"sentiment":"neutral","sentiment_score":-0.03670608997344971},{"text":"What did you say, sir?","start":194.16,"end":195.38,"sentiment":"neutral","sentiment_score":-0.03704848848283291}],"sentiment":"neutral","sentiment_score":-0.028616212774068117,"channel":1,"num_words":8,"start":193.44,"end":195.38},{"sentences":[{"text":"Yeah.","start":196.255,"end":196.755,"sentiment":"neutral","sentiment_score":-0.005608157254755497},{"text":"Do I understand?","start":197.935,"end":198.835,"sentiment":"neutral","sentiment_score":-0.009462790563702583},{"text":"Just just for a record, if you could provide us the new address.","start":199.295,"end":203.14,"sentiment":"neutral","sentiment_score":-0.005653927819086955}],"sentiment":"neutral","sentiment_score":-0.0063233876819996275,"channel":0,"num_words":17,"start":196.255,"end":203.14},{"sentences":[{"text":"I just did 126 Banks Avenue, East Gardens.","start":203.725,"end":207.74501,"sentiment":"neutral","sentiment_score":0.0019967982661910355},{"text":"Not Bank.","start":209.24501,"end":209.725,"sentiment":"neutral","sentiment_score":-0.0262588057667017},{"text":"Is it Banks Avenue?","start":209.725,"end":210.445,"sentiment":"neutral","sentiment_score":-0.02325481502339244},{"text":"I think it is.","start":210.445,"end":211.085,"sentiment":"neutral","sentiment_score":-0.019990344066172838},{"text":"Yeah.","start":211.085,"end":211.585,"sentiment":"neutral","sentiment_score":-0.00034451577812433243}],"sentiment":"neutral","sentiment_score":-0.011045704081066345,"channel":1,"num_words":19,"start":203.725,"end":211.585},{"sentences":[{"text":"Mhmm.","start":212.56,"end":212.88,"sentiment":"neutral","sentiment_score":-0.0012836658861488104},{"text":"And what's the state?","start":212.88,"end":215.89499,"sentiment":"neutral","sentiment_score":-0.005952178966253996}],"sentiment":"neutral","sentiment_score":-0.005018476350232959,"channel":0,"num_words":5,"start":212.56,"end":215.89499},{"sentences":[{"text":"The unit number is 96 916, I think.","start":217.98999,"end":221.20999,"sentiment":"neutral","sentiment_score":-0.0030132856554700993},{"text":"Oh, state.","start":224.62999,"end":225.20999,"sentiment":"neutral","sentiment_score":-0.009770589414983988},{"text":"Sorry.","start":225.59,"end":226.065,"sentiment":"neutral","sentiment_score":-0.028134264051914215},{"text":"You","start":226.545,"end":227.045,"sentiment":"neutral","sentiment_score":-0.0287567600607872}],"sentiment":"neutral","sentiment_score":-0.008378207348869182,"channel":1,"num_words":12,"start":217.98999,"end":227.045},{"sentences":[{"text":"Sorry?","start":226.915,"end":227.34,"sentiment":"neutral","sentiment_score":-0.030382025986909863}],"sentiment":"neutral","sentiment_score":-0.030382025986909863,"channel":0,"num_words":1,"start":226.915,"end":227.34},{"sentences":[{"text":"say state.","start":228.545,"end":229.365,"sentiment":"neutral","sentiment_score":-0.027539771050214767}],"sentiment":"neutral","sentiment_score":-0.027539771050214767,"channel":1,"num_words":2,"start":228.545,"end":229.365},{"sentences":[{"text":"Uh-huh.","start":230.3,"end":230.8,"sentiment":"neutral","sentiment_score":-0.009801098145544527},{"text":"Alright.","start":241.09999,"end":241.59999,"sentiment":"neutral","sentiment_score":0.02456870675086975},{"text":"I already got it here.","start":241.81999,"end":243.435,"sentiment":"neutral","sentiment_score":0.025656860880553724},{"text":"Hold on.","start":243.435,"end":244.175,"sentiment":"neutral","sentiment_score":0.005250134505331516},{"text":"And what about the postal code, please?","start":245.995,"end":248.095,"sentiment":"neutral","sentiment_score":-0.004309621706072774}],"sentiment":"neutral","sentiment_score":0.007711551879765466,"channel":0,"num_words":16,"start":230.3,"end":248.095},{"sentences":[{"text":"I'm not gonna cut up.","start":249.86,"end":251.23999,"sentiment":"neutral","sentiment_score":-0.07380508631467819},{"text":"2036.","start":260.335,"end":261.79498,"sentiment":"neutral","sentiment_score":0.017121590673923492}],"sentiment":"neutral","sentiment_score":-0.05865064014991125,"channel":1,"num_words":6,"start":249.86,"end":261.79498},{"sentences":[{"text":"Thank you so much.","start":267.16998,"end":268.55,"sentiment":"positive","sentiment_score":0.518213540315628},{"text":"2320.","start":271.83502,"end":273.535,"sentiment":"neutral","sentiment_score":0.19939836859703064},{"text":"And may I also confirm that we follow the system?","start":313.64,"end":317.42,"sentiment":"neutral","sentiment_score":0.09111682549118996},{"text":"Okay?","start":317.56,"end":318.06,"sentiment":"neutral","sentiment_score":0.05329714715480805},{"text":"So since today is September 9, your possible disconnection date would be October 9, or do you plan to stay longer so that we can extend the disconnection date?","start":318.36002,"end":330.355,"sentiment":"neutral","sentiment_score":-0.002079765794092211}],"sentiment":"neutral","sentiment_score":0.07058677164216837,"channel":0,"num_words":45,"start":267.16998,"end":330.355},{"sentences":[{"text":"No.","start":330.875,"end":331.035,"sentiment":"neutral","sentiment_score":-0.06318548321723938},{"text":"They do so when's the earliest disconnection back, mister Spencer?","start":331.035,"end":334.015,"sentiment":"neutral","sentiment_score":-0.04262694083154202}],"sentiment":"neutral","sentiment_score":-0.044495899230241776,"channel":1,"num_words":11,"start":330.875,"end":334.015},{"sentences":[{"text":"October 9.","start":335.535,"end":336.33502,"sentiment":"neutral","sentiment_score":-0.008484946563839912},{"text":"October 9.","start":336.33502,"end":337.39502,"sentiment":"neutral","sentiment_score":-0.003143744543194771}],"sentiment":"neutral","sentiment_score":-0.005814345553517342,"channel":0,"num_words":4,"start":335.535,"end":337.39502},{"sentences":[{"text":"That's fine.","start":337.995,"end":338.73502,"sentiment":"neutral","sentiment_score":0.031839665956795216}],"sentiment":"neutral","sentiment_score":0.031839665956795216,"channel":1,"num_words":2,"start":337.995,"end":338.73502},{"sentences":[{"text":"Okay.","start":339.535,"end":340.035,"sentiment":"neutral","sentiment_score":0.029819628223776817},{"text":"So let me just check here.","start":340.34998,"end":343.00998,"sentiment":"neutral","sentiment_score":0.00904538140942653}],"sentiment":"neutral","sentiment_score":0.012013130954333715,"channel":0,"num_words":7,"start":339.535,"end":343.00998},{"sentences":[{"text":"Because I'll be disconnecting I'll be disconnecting and moving out as of the September 14.","start":342.88998,"end":349.78998,"sentiment":"neutral","sentiment_score":-0.05549282965560754}],"sentiment":"neutral","sentiment_score":-0.05549282965560754,"channel":1,"num_words":15,"start":342.88998,"end":349.78998},{"sentences":[{"text":"Okay.","start":351.31,"end":351.62997,"sentiment":"neutral","sentiment_score":-0.04482105374336243},{"text":"And you'll no longer yeah.","start":351.62997,"end":353.49,"sentiment":"neutral","sentiment_score":-0.08950778245925903},{"text":"Yeah.","start":355.995,"end":356.315,"sentiment":"neutral","sentiment_score":-0.03098697029054165},{"text":"So since we follow the thirty day notice though","start":356.315,"end":359.355,"sentiment":"neutral","sentiment_score":-0.019459451238314312}],"sentiment":"neutral","sentiment_score":-0.04365512484218925,"channel":0,"num_words":16,"start":351.31,"end":359.355},{"sentences":[{"text":"That's","start":359.22498,"end":359.54498,"sentiment":"neutral","sentiment_score":0.051777493208646774}],"sentiment":"neutral","sentiment_score":0.051777493208646774,"channel":1,"num_words":1,"start":359.22498,"end":359.54498},{"sentences":[{"text":"I really","start":359.355,"end":359.755,"sentiment":"neutral","sentiment_score":0.12131190299987793}],"sentiment":"neutral","sentiment_score":0.12131190299987793,"channel":0,"num_words":2,"start":359.355,"end":359.755},{"sentences":[{"text":"fine.","start":359.54498,"end":360.04498,"sentiment":"neutral","sentiment_score":0.09879342466592787}],"sentiment":"neutral","sentiment_score":0.09879342466592787,"channel":1,"num_words":1,"start":359.54498,"end":360.04498},{"sentences":[{"text":"understand that you were trying to move out by September 14, and we will no longer use the service.","start":359.755,"end":366.015,"sentiment":"neutral","sentiment_score":-0.0709065136156584},{"text":"No worries.","start":366.71,"end":367.37,"sentiment":"neutral","sentiment_score":0.05605335906147957},{"text":"The bill or the invoice that you will just receive will it will be from October 1 to October 9.","start":367.75,"end":374.64996,"sentiment":"neutral","sentiment_score":0.043157611042261124},{"text":"So for us to disconnect, you just need to pay for the remaining days or which the October one to nine to successfully disconnected service.","start":375.03,"end":386.32498,"sentiment":"neutral","sentiment_score":0.05732896938920021}],"sentiment":"neutral","sentiment_score":0.016079688106070866,"channel":0,"num_words":66,"start":359.755,"end":386.32498},{"sentences":[{"text":"This one.","start":386.835,"end":387.555,"sentiment":"neutral","sentiment_score":0.02388518862426281},{"text":"That'll just come out as a normal one.","start":387.555,"end":389.495,"sentiment":"neutral","sentiment_score":-0.05672370828688145},{"text":"I wonder what","start":391.155,"end":391.635,"sentiment":"neutral","sentiment_score":-0.13163392494122186}],"sentiment":"neutral","sentiment_score":-0.061609312605399355,"channel":1,"num_words":13,"start":386.835,"end":391.635},{"sentences":[{"text":"Sorry?","start":391.585,"end":392.085,"sentiment":"neutral","sentiment_score":-0.14935751259326935}],"sentiment":"neutral","sentiment_score":-0.14935751259326935,"channel":0,"num_words":1,"start":391.585,"end":392.085},{"sentences":[{"text":"I'd just pay for that now.","start":391.635,"end":392.935,"sentiment":"neutral","sentiment_score":-0.15786219388246536}],"sentiment":"neutral","sentiment_score":-0.15786219388246536,"channel":1,"num_words":6,"start":391.635,"end":392.935},{"sentences":[{"text":"Hold on for let me just check here.","start":395.58,"end":398.71997,"sentiment":"neutral","sentiment_score":-0.024367967387661338},{"text":"Since there's no invoice yet and that's their current invoice are automatic, let me just at least so not exact.","start":399.25998,"end":410.06,"sentiment":"neutral","sentiment_score":-0.14691822044551373},{"text":"Let me just try to estimate it on my end.","start":410.06,"end":413.105,"sentiment":"neutral","sentiment_score":-0.038321319967508316},{"text":"Ninth.","start":420.76498,"end":421.26498,"sentiment":"neutral","sentiment_score":-0.0017213548999279735},{"text":"Sorry.","start":447.535,"end":447.935,"sentiment":"neutral","sentiment_score":-0.05756538361310959}],"sentiment":"neutral","sentiment_score":-0.08939520215499215,"channel":0,"num_words":40,"start":395.58,"end":447.935},{"sentences":[{"text":"It's not specifically showing.","start":447.935,"end":453.155,"sentiment":"neutral","sentiment_score":-0.07648309506475925},{"text":"But are you planning to pay for it in advance so that I can","start":453.72,"end":458.12003,"sentiment":"neutral","sentiment_score":-0.02284367475658655}],"sentiment":"neutral","sentiment_score":-0.03476354593618049,"channel":0,"num_words":18,"start":447.935,"end":458.12003},{"sentences":[{"text":"Okay.","start":457.96,"end":458.46,"sentiment":"neutral","sentiment_score":0.01007269136607647}],"sentiment":"neutral","sentiment_score":0.01007269136607647,"channel":1,"num_words":1,"start":457.96,"end":458.46},{"sentences":[{"text":"work on it on my end?","start":458.12003,"end":459.5,"sentiment":"neutral","sentiment_score":0.026772096132238705}],"sentiment":"neutral","sentiment_score":0.026772096132238705,"channel":0,"num_words":6,"start":458.12003,"end":459.5},{"sentences":[{"text":"Sure.","start":460.03998,"end":460.44,"sentiment":"neutral","sentiment_score":0.12161782383918762},{"text":"I can do that.","start":460.44,"end":461.34,"sentiment":"neutral","sentiment_score":0.14729826897382736}],"sentiment":"neutral","sentiment_score":0.14216217994689942,"channel":1,"num_words":5,"start":460.03998,"end":461.34},{"sentences":[{"text":"Sure.","start":462.04,"end":462.54,"sentiment":"neutral","sentiment_score":0.08560146391391754},{"text":"I'll go ahead and create an invoice for","start":462.92,"end":465.82,"sentiment":"neutral","sentiment_score":0.06509817368350923}],"sentiment":"neutral","sentiment_score":0.06737631704244348,"channel":0,"num_words":9,"start":462.04,"end":465.82},{"sentences":[{"text":"So when do","start":468.19998,"end":468.75998,"sentiment":"neutral","sentiment_score":0.018803194786111515}],"sentiment":"neutral","sentiment_score":0.018803194786111515,"channel":1,"num_words":3,"start":468.19998,"end":468.75998},{"sentences":[{"text":"October","start":468.625,"end":469.125,"sentiment":"neutral","sentiment_score":0.01556547824293375}],"sentiment":"neutral","sentiment_score":0.01556547824293375,"channel":0,"num_words":1,"start":468.625,"end":469.125},{"sentences":[{"text":"we have to be paid","start":468.75998,"end":469.63998,"sentiment":"neutral","sentiment_score":0.01646052710711956}],"sentiment":"neutral","sentiment_score":0.01646052710711956,"channel":1,"num_words":5,"start":468.75998,"end":469.63998},{"sentences":[{"text":"one.","start":469.345,"end":469.845,"sentiment":"neutral","sentiment_score":0.01202923059463501}],"sentiment":"neutral","sentiment_score":0.01202923059463501,"channel":0,"num_words":1,"start":469.345,"end":469.845},{"sentences":[{"text":"to?","start":469.63998,"end":470.055,"sentiment":"neutral","sentiment_score":-0.001434651669114828}],"sentiment":"neutral","sentiment_score":-0.001434651669114828,"channel":1,"num_words":1,"start":469.63998,"end":470.055},{"sentences":[{"text":"Sorry?","start":470.945,"end":471.445,"sentiment":"neutral","sentiment_score":-0.035201095044612885}],"sentiment":"neutral","sentiment_score":-0.035201095044612885,"channel":0,"num_words":1,"start":470.945,"end":471.445},{"sentences":[{"text":"But I'm not here on October 1.","start":471.735,"end":473.015,"sentiment":"neutral","sentiment_score":-0.09817889279552869},{"text":"I don't understand that.","start":473.01498,"end":473.895,"sentiment":"neutral","sentiment_score":-0.158121507614851},{"text":"So am I paying for an extra month?","start":473.895,"end":475.51498,"sentiment":"neutral","sentiment_score":-0.11372532229870558}],"sentiment":"neutral","sentiment_score":-0.11734425570619733,"channel":1,"num_words":19,"start":471.735,"end":475.51498},{"sentences":[{"text":"Yes.","start":476.305,"end":476.805,"sentiment":"neutral","sentiment_score":-0.01539269369095564},{"text":"For us to successfully disconnect the service following the thirty day notice.","start":477.185,"end":480.84,"sentiment":"neutral","sentiment_score":-0.028293106084068615},{"text":"But if you wish to or yeah.","start":481.4,"end":486.812,"sentiment":"neutral","sentiment_score":-0.02098094884838377},{"text":"October 9.","start":487.32,"end":488.36,"sentiment":"neutral","sentiment_score":-0.009850815869867802},{"text":"Sorry.","start":488.36,"end":488.86,"sentiment":"neutral","sentiment_score":-0.05941646173596382}],"sentiment":"neutral","sentiment_score":-0.025256291396268036,"channel":0,"num_words":23,"start":476.305,"end":488.86},{"sentences":[{"text":"Well, I don't understand.","start":488.65,"end":489.77,"sentiment":"neutral","sentiment_score":-0.15207628160715103},{"text":"Like, if there was a minimum contract, that would make sense, but I don't have a minimum contract here.","start":489.77,"end":494.03,"sentiment":"neutral","sentiment_score":-0.1540500615772448}],"sentiment":"neutral","sentiment_score":-0.15370679549548938,"channel":1,"num_words":23,"start":488.65,"end":494.03},{"sentences":[{"text":"Yeah.","start":496.325,"end":496.825,"sentiment":"neutral","sentiment_score":-0.07192811369895935},{"text":"With or without contract, a thirty day notice is required for disconnection.","start":496.965,"end":501.305,"sentiment":"neutral","sentiment_score":-0.10341174776355426}],"sentiment":"neutral","sentiment_score":-0.10098992975858542,"channel":0,"num_words":13,"start":496.325,"end":501.305},{"sentences":[{"text":"Okay.","start":503.415,"end":503.915,"sentiment":"neutral","sentiment_score":-0.019277960062026978},{"text":"No problem.","start":505.095,"end":505.57498,"sentiment":"neutral","sentiment_score":0.005266796797513962},{"text":"So that's another $80, correct, or 79.","start":505.57498,"end":507.815,"sentiment":"neutral","sentiment_score":-0.0011286758152501924},{"text":"Yep.","start":507.815,"end":508.23,"sentiment":"neutral","sentiment_score":0.0003511079994495958}],"sentiment":"neutral","sentiment_score":-0.001481271743118255,"channel":1,"num_words":11,"start":503.415,"end":508.23},{"sentences":[{"text":"No.","start":508.245,"end":508.405,"sentiment":"neutral","sentiment_score":-0.08117016404867172},{"text":"No.","start":508.405,"end":508.565,"sentiment":"neutral","sentiment_score":-0.11518074572086334},{"text":"No.","start":508.565,"end":508.725,"sentiment":"neutral","sentiment_score":-0.17146746814250946},{"text":"It's not.","start":508.725,"end":509.20502,"sentiment":"neutral","sentiment_score":-0.16510701924562454},{"text":"It's going to be the bill from the October 1 to the October 9.","start":509.20502,"end":516.1599,"sentiment":"neutral","sentiment_score":-0.1330260102237974}],"sentiment":"neutral","sentiment_score":-0.13475771365981354,"channel":0,"num_words":19,"start":508.245,"end":516.1599},{"sentences":[{"text":"It's not going to be the whole month.","start":516.16,"end":518.1,"sentiment":"neutral","sentiment_score":-0.18623724021017551},{"text":"So probably","start":518.32,"end":519.06,"sentiment":"neutral","sentiment_score":-0.060386139899492264}],"sentiment":"neutral","sentiment_score":-0.16106702014803886,"channel":0,"num_words":10,"start":516.16,"end":519.06},{"sentences":[{"text":"Oh, okay.","start":518.63,"end":519.29004,"sentiment":"neutral","sentiment_score":-0.031868500635027885}],"sentiment":"neutral","sentiment_score":-0.031868500635027885,"channel":1,"num_words":2,"start":518.63,"end":519.29004},{"sentences":[{"text":"let me just check your checking","start":520.16,"end":521.92,"sentiment":"neutral","sentiment_score":-0.017088035121560097}],"sentiment":"neutral","sentiment_score":-0.017088035121560097,"channel":0,"num_words":6,"start":520.16,"end":521.92},{"sentences":[{"text":"Oh, I understand","start":521.465,"end":522.265,"sentiment":"neutral","sentiment_score":-0.017202559858560562}],"sentiment":"neutral","sentiment_score":-0.017202559858560562,"channel":1,"num_words":3,"start":521.465,"end":522.265},{"sentences":[{"text":"your","start":521.92,"end":522.42,"sentiment":"neutral","sentiment_score":-0.033762551844120026}],"sentiment":"neutral","sentiment_score":-0.033762551844120026,"channel":0,"num_words":1,"start":521.92,"end":522.42},{"sentences":[{"text":"what you're saying.","start":522.265,"end":522.745,"sentiment":"neutral","sentiment_score":-0.039536298563083015},{"text":"So it's 30 yeah.","start":522.745,"end":523.78503,"sentiment":"neutral","sentiment_score":-0.03105625044554472},{"text":"Yeah.","start":523.78503,"end":523.945,"sentiment":"neutral","sentiment_score":-0.008023220114409924},{"text":"Yeah.","start":523.945,"end":524.105,"sentiment":"neutral","sentiment_score":-0.0015551922842860222},{"text":"Yeah.","start":524.105,"end":524.265,"sentiment":"neutral","sentiment_score":0.0029036859050393105}],"sentiment":"neutral","sentiment_score":-0.024950862396508455,"channel":1,"num_words":10,"start":522.265,"end":524.265},{"sentences":[{"text":"Yeah.","start":524.265,"end":524.505,"sentiment":"neutral","sentiment_score":0.00696709007024765},{"text":"I understand now.","start":524.505,"end":525.465,"sentiment":"neutral","sentiment_score":0.005081011603275935},{"text":"So it's just it's just the nine days extra.","start":525.465,"end":527.78503,"sentiment":"neutral","sentiment_score":-0.036864754640393786},{"text":"Yeah.","start":527.78503,"end":528.025,"sentiment":"neutral","sentiment_score":0.02683219686150551},{"text":"I get you.","start":528.025,"end":528.925,"sentiment":"neutral","sentiment_score":0.044857051223516464}],"sentiment":"neutral","sentiment_score":-0.008715842138318455,"channel":1,"num_words":17,"start":524.265,"end":528.925},{"sentences":[{"text":"Yeah.","start":529.22504,"end":529.465,"sentiment":"neutral","sentiment_score":0.047171786427497864}],"sentiment":"neutral","sentiment_score":0.047171786427497864,"channel":1,"num_words":1,"start":529.22504,"end":529.465},{"sentences":[{"text":"yes.","start":529.265,"end":529.425,"sentiment":"neutral","sentiment_score":0.05570577085018158},{"text":"Yeah.","start":529.425,"end":529.665,"sentiment":"neutral","sentiment_score":0.0499659962952137}],"sentiment":"neutral","sentiment_score":0.05283588357269764,"channel":0,"num_words":2,"start":529.265,"end":529.665},{"sentences":[{"text":"Just","start":529.465,"end":529.705,"sentiment":"neutral","sentiment_score":0.0419388972222805}],"sentiment":"neutral","sentiment_score":0.0419388972222805,"channel":1,"num_words":1,"start":529.465,"end":529.705},{"sentences":[{"text":"Yeah.","start":529.665,"end":529.90497,"sentiment":"neutral","sentiment_score":0.032608527690172195}],"sentiment":"neutral","sentiment_score":0.032608527690172195,"channel":0,"num_words":1,"start":529.665,"end":529.90497},{"sentences":[{"text":"invoice","start":529.705,"end":530.025,"sentiment":"neutral","sentiment_score":0.03319315239787102}],"sentiment":"neutral","sentiment_score":0.03319315239787102,"channel":1,"num_words":1,"start":529.705,"end":530.025},{"sentences":[{"text":"Yeah.","start":529.90497,"end":530.40497,"sentiment":"neutral","sentiment_score":0.049475643783807755}],"sentiment":"neutral","sentiment_score":0.049475643783807755,"channel":0,"num_words":1,"start":529.90497,"end":530.40497},{"sentences":[{"text":"it.","start":530.025,"end":530.185,"sentiment":"neutral","sentiment_score":0.0821862518787384},{"text":"That's fine.","start":530.185,"end":530.585,"sentiment":"neutral","sentiment_score":0.18474619090557098},{"text":"Send me the invoice my part now.","start":530.585,"end":532.125,"sentiment":"neutral","sentiment_score":0.13474042075020926}],"sentiment":"neutral","sentiment_score":0.13948615789413452,"channel":1,"num_words":10,"start":530.025,"end":532.125},{"sentences":[{"text":"Sure.","start":532.785,"end":533.105,"sentiment":"neutral","sentiment_score":0.14089465141296387},{"text":"Sure.","start":533.105,"end":533.48694,"sentiment":"neutral","sentiment_score":0.1546104997396469},{"text":"I'll go ahead and create an advice for you, and we'll also send you an email","start":533.48694,"end":537.74695,"sentiment":"neutral","sentiment_score":0.16728972783312201}],"sentiment":"neutral","sentiment_score":0.16511893313792017,"channel":0,"num_words":18,"start":532.785,"end":537.74695},{"sentences":[{"text":"That'd","start":538.19,"end":538.43,"sentiment":"neutral","sentiment_score":0.24901513755321503}],"sentiment":"neutral","sentiment_score":0.24901513755321503,"channel":1,"num_words":1,"start":538.19,"end":538.43},{"sentences":[{"text":"on","start":538.2869,"end":538.44696,"sentiment":"neutral","sentiment_score":0.2584880590438843}],"sentiment":"neutral","sentiment_score":0.2584880590438843,"channel":0,"num_words":1,"start":538.2869,"end":538.44696},{"sentences":[{"text":"be","start":538.43,"end":538.58997,"sentiment":"neutral","sentiment_score":0.2512626647949219}],"sentiment":"neutral","sentiment_score":0.2512626647949219,"channel":1,"num_words":1,"start":538.43,"end":538.58997},{"sentences":[{"text":"your","start":538.44696,"end":538.68695,"sentiment":"neutral","sentiment_score":0.31078842282295227}],"sentiment":"neutral","sentiment_score":0.31078842282295227,"channel":0,"num_words":1,"start":538.44696,"end":538.68695},{"sentences":[{"text":"great.","start":538.58997,"end":538.91,"sentiment":"neutral","sentiment_score":0.32522791624069214}],"sentiment":"neutral","sentiment_score":0.32522791624069214,"channel":1,"num_words":1,"start":538.58997,"end":538.91},{"sentences":[{"text":"account","start":538.68695,"end":538.92694,"sentiment":"neutral","sentiment_score":0.15830114483833313}],"sentiment":"neutral","sentiment_score":0.15830114483833313,"channel":0,"num_words":1,"start":538.68695,"end":538.92694},{"sentences":[{"text":"Thank","start":538.91,"end":539.14996,"sentiment":"positive","sentiment_score":0.35854142904281616}],"sentiment":"positive","sentiment_score":0.35854142904281616,"channel":1,"num_words":1,"start":538.91,"end":539.14996},{"sentences":[{"text":"so that","start":538.92694,"end":539.24695,"sentiment":"positive","sentiment_score":0.3963562399148941}],"sentiment":"positive","sentiment_score":0.3963562399148941,"channel":0,"num_words":2,"start":538.92694,"end":539.24695},{"sentences":[{"text":"you.","start":539.14996,"end":539.64996,"sentiment":"positive","sentiment_score":0.33915001153945923}],"sentiment":"positive","sentiment_score":0.33915001153945923,"channel":1,"num_words":1,"start":539.14996,"end":539.64996},{"sentences":[{"text":"you can pay it.","start":539.24695,"end":540.30695,"sentiment":"neutral","sentiment_score":0.22644781321287155},{"text":"Thank","start":540.44696,"end":540.68695,"sentiment":"positive","sentiment_score":0.3393402099609375}],"sentiment":"neutral","sentiment_score":0.24902629256248474,"channel":0,"num_words":5,"start":539.24695,"end":540.68695},{"sentences":[{"text":"Yep.","start":540.67,"end":540.99,"sentiment":"neutral","sentiment_score":0.2595633864402771}],"sentiment":"neutral","sentiment_score":0.2595633864402771,"channel":1,"num_words":1,"start":540.67,"end":540.99},{"sentences":[{"text":"you.","start":540.68695,"end":541.18695,"sentiment":"neutral","sentiment_score":0.2900189161300659}],"sentiment":"neutral","sentiment_score":0.2900189161300659,"channel":0,"num_words":1,"start":540.68695,"end":541.18695},{"sentences":[{"text":"Thank you.","start":540.99,"end":541.64996,"sentiment":"positive","sentiment_score":0.4069615453481674},{"text":"No worries.","start":541.79,"end":542.45,"sentiment":"positive","sentiment_score":0.3492705374956131}],"sentiment":"positive","sentiment_score":0.37811604142189026,"channel":1,"num_words":4,"start":540.99,"end":542.45},{"sentences":[{"text":"Thank you so much.","start":542.04694,"end":543.0869,"sentiment":"positive","sentiment_score":0.547853872179985},{"text":"Bye bye.","start":543.0869,"end":543.82697,"sentiment":"neutral","sentiment_score":0.26647716760635376}],"sentiment":"positive","sentiment_score":0.45406163732210797,"channel":0,"num_words":6,"start":542.04694,"end":543.82697},{"sentences":[{"text":"No worries.","start":543.47,"end":544.02997,"sentiment":"neutral","sentiment_score":0.20905432850122452},{"text":"Bye.","start":544.02997,"end":544.52997,"sentiment":"neutral","sentiment_score":-0.07850711792707443}],"sentiment":"neutral","sentiment_score":0.11320051302512486,"channel":1,"num_words":3,"start":543.47,"end":544.52997}]},"summary":{"result":"success","short":"The customer, Levi, is calling to cancel their internet service and provides their new address and identification number. The agent, Mary, informs Levi that they will need to pay a 30-day notice to successfully cancel the service and that the bill will be for the remaining days of service. Mary also confirms the customer's payment and sends an invoice for the cancellation."},"intents":{"segments":[{"text":"My name is Levi, and I am moving apartments. And I'm just wondering as to how I go about canceling my Internet.","start_word":37,"end_word":58,"intents":[{"intent":"Cancel internet connection","confidence_score":0.576703}]},{"text":"If I may ask to check still, Lauren, so that, you know, we are actually looking some, areas and location that we could still, I mean, for our record, some address or location that we could also provide network as well if if in any case that we still don't service those area.","start_word":331,"end_word":383,"intents":[{"intent":"Check and provide information","confidence_score":0.0027799753}]},{"text":"I just did 126 Banks Avenue, East Gardens. Not Bank.","start_word":429,"end_word":438,"intents":[{"intent":"Confirm address","confidence_score":0.15640372}]},{"text":"And may I also confirm that we follow the system? Okay?","start_word":495,"end_word":505,"intents":[{"intent":"Follow system","confidence_score":0.02825095}]},{"text":"The bill or the invoice that you will just receive will it will be from October 1 to October 9. So for us to disconnect, you just need to pay for the remaining days or which the October one to nine to successfully disconnected service. This one.","start_word":615,"end_word":661,"intents":[{"intent":"Disconnect service","confidence_score":0.43996665}]},{"text":"I'd just pay for that now. Hold on for let me just check here. Since there's no invoice yet and that's their current invoice are automatic, let me just at least so not exact. Let me just try to estimate it on my end. Ninth. Sorry. It's not specifically showing. But are you planning to pay for it in advance so that I can Okay.","start_word":674,"end_word":738,"intents":[{"intent":"Verify payment","confidence_score":0.00033726764}]},{"text":"I'll go ahead and create an invoice for So when do October we have to be paid one. to? Sorry?","start_word":751,"end_word":770,"intents":[{"intent":"Create invoice","confidence_score":0.08416148}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.369581401348114},{"text":"My name is Mary. May I have your name, please? Hi. How are you going today?","start_word":5,"end_word":20,"sentiment":"neutral","sentiment_score":0.2104890942573547},{"text":"I'm doing great. Thank you so much for asking. How are you today?","start_word":21,"end_word":33,"sentiment":"positive","sentiment_score":0.5489976406097412},{"text":"Good. Thank you. My name is Levi, and I am moving apartments. And I'm just wondering as to how I go about canceling my Internet. Oh, that's quite a good news that you're moving out and a sad news since you are planning to to cancel your connection with us. No worries. I'll go ahead and take a look into this. Okay? Yeah. Do you need a a address or something? Let me just pull up your account. Could you verify your last name, please? Campbell, c I m p b a, o o. Thank you so much, Levi. And since we're having conversation regarding your account about changing or, yeah, changing your account, Could you verify your date of birth, please, for security purposes? Yep. Seven days of the twelfth two thousand and two. Thank you. And how about your identification number? It's ID number. any number that is on your either driver's license, passport, or whatever identification ID I that think you I have. wanna use my passport. I I wanna use my driver's license. One second. Sure. Sure. Please take your time. No worries. I think the ID number should be Mhmm. 23265316. Thank you so much, Levi. Let me just check here. K. K. If I may ask your new address so that we can also check if your new address is serviceable to our Definitely provided not. It's network. got it's not. It's got Meritan inbuilt Internet. I know it's not, unfortunately. It's embedded network. It's the only property that I've moved into that is. So it's already it has already a pre installed Internet? Correct. Yes. And is it is it already set up on your new address? Where do you No. plan to move at? 126 Banks Avenue, East Gardens. If I may ask to check still, Lauren, so that, you know, we are actually looking some, areas and location that we could still, I mean, for our record, some address or location that we could also provide network as well if if in any case that we still don't service those area. If I don't think I'll so. be It's all glad embedded, but you let me know. Sorry? What Oh, even? Hi. Hi. Sorry. What did you say, sir? Yeah. Do I understand? Just just for a record, if you could provide us the new address. I just did 126 Banks Avenue, East Gardens. Not Bank. Is it Banks Avenue? I think it is. Yeah. Mhmm. And what's the state? The unit number is 96 916, I think. Oh, state. Sorry. You Sorry? say state. Uh-huh. Alright. I already got it here. Hold on. And what about the postal code, please? I'm not gonna cut up. 2036.","start_word":34,"end_word":489,"sentiment":"neutral","sentiment_score":-0.021816146560013298},{"text":"Thank you so much.","start_word":490,"end_word":493,"sentiment":"positive","sentiment_score":0.5076755881309509},{"text":"2320. And may I also confirm that we follow the system? Okay? So since today is September 9, your possible disconnection date would be October 9, or do you plan to stay longer so that we can extend the disconnection date? No. They do so when's the earliest disconnection back, mister Spencer? October 9. October 9. That's fine. Okay. So let me just check here. Because I'll be disconnecting I'll be disconnecting and moving out as of the September 14. Okay. And you'll no longer yeah. Yeah. So since we follow the thirty day notice though That's I really fine. understand that you were trying to move out by September 14, and we will no longer use the service. No worries. The bill or the invoice that you will just receive will it will be from October 1 to October 9. So for us to disconnect, you just need to pay for the remaining days or which the October one to nine to successfully disconnected service. This one. That'll just come out as a normal one. I wonder what Sorry? I'd just pay for that now. Hold on for let me just check here. Since there's no invoice yet and that's their current invoice are automatic, let me just at least so not exact. Let me just try to estimate it on my end. Ninth. Sorry. It's not specifically showing. But are you planning to pay for it in advance so that I can Okay. work on it on my end? Sure. I can do that. Sure. I'll go ahead and create an invoice for So when do October we have to be paid one. to? Sorry? But I'm not here on October 1. I don't understand that. So am I paying for an extra month? Yes. For us to successfully disconnect the service following the thirty day notice. But if you wish to or yeah. October 9. Sorry. Well, I don't understand. Like, if there was a minimum contract, that would make sense, but I don't have a minimum contract here. Yeah. With or without contract, a thirty day notice is required for disconnection. Okay. No problem. So that's another $80, correct, or 79. Yep. No. No. No. It's not. It's going to be the bill from the October 1 to the October 9. It's not going to be the whole month. So probably Oh, okay. let me just check your checking Oh, I understand your what you're saying. So it's 30 yeah. Yeah. Yeah. Yeah. Yeah. I understand now. So it's just it's just the nine days extra. Yeah. I get you. Yeah. yes. Yeah. Just Yeah. invoice Yeah. it. That's fine. Send me the invoice my part now. Sure. Sure. I'll go ahead and create an advice for you, and we'll also send you an email That'd on be your great. account Thank so that you. you can pay it. Thank Yep. you.","start_word":494,"end_word":979,"sentiment":"neutral","sentiment_score":-0.014347763306656738},{"text":"Thank you. No worries. Thank you so much.","start_word":980,"end_word":987,"sentiment":"positive","sentiment_score":0.4516629576683045},{"text":"Bye bye. No worries. Bye.","start_word":988,"end_word":992,"sentiment":"neutral","sentiment_score":0.2534740626811981}],"average":{"sentiment":"neutral","sentiment_score":0.002182596554202021}}}}