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This is Emmy.\n\nChannel 0: Yes. Hi. Good morning. I'm looking for Mark De Cruz.\n\nChannel 1: Who may I ask who's calling?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: One moment, please. I'll place you on a brief hold.\n\nChannel 0: Thank you.\n\nChannel 1: Hello. Are you there?\n\nChannel 0: Yes.\n\nChannel 1: He's not available at the moment. Can I please take a message?\n\nChannel 0: I see. No worries. Maybe I'll just write your ring back again. Thank you.\n\nChannel 1: No problem. Have a nice day.\n\nChannel 0: You too. 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Emmy decides to leave a message and decides to write down the number again. Mary informs Emmy that she will try to call back again later and wishes her a nice day."},"intents":{"segments":[{"text":"Maybe I'll just write your ring back again. Thank you.","start_word":58,"end_word":67,"intents":[{"intent":"Message mark de cruz","confidence_score":0.014882535}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3639883995056152},{"text":"This is Emmy. Yes. Hi. Good morning. I'm looking for Mark De Cruz. Who may I ask who's calling? Mary from Vigilance AI. One moment, please. I'll place you on a brief hold. Thank you. Hello. Are you there? Yes. He's not available at the moment. Can I please take a message? I see. No worries. Maybe I'll just write your ring back again.","start_word":2,"end_word":65,"sentiment":"neutral","sentiment_score":0.05030088871717453},{"text":"Thank you. No problem. Have a nice day. You too.","start_word":66,"end_word":75,"sentiment":"positive","sentiment_score":0.49994397163391113},{"text":"Bye.","start_word":76,"end_word":76,"sentiment":"neutral","sentiment_score":0.20006337761878967}],"average":{"sentiment":"neutral","sentiment_score":0.1180925210316976}}}}