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My name is Andrew. I was wanting to try I was trying to speak to sales. Are you able to help me out still? Yes.\n\nPerfect. So I'm wanting to figure out if we were to sign up to Airtel, do is there the option to pay the bills at the post office, or do you need to pay them online or via credit card? Okay. So it's all online. So there's no option to go to the post office.\n\nThere's no b point payment. Okay. So it's all online, so nothing at the post office. No b points. Alright.\n\nThanks for your help with that. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.6,"end":8.0,"sentiment":"neutral","sentiment_score":0.03207330405712128},{"text":"My name is Andrew.","start":8.0,"end":9.2,"sentiment":"neutral","sentiment_score":0.029572876635938883},{"text":"I was wanting to try I was trying to speak to sales.","start":9.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.014730317207674185},{"text":"Are you able to help me out still?","start":12.075,"end":13.775,"sentiment":"neutral","sentiment_score":0.03770391480065882},{"text":"Yes.","start":15.355,"end":15.674999,"sentiment":"neutral","sentiment_score":0.24177616834640503}],"sentiment":"neutral","sentiment_score":0.033482157840178564,"num_words":26,"start":7.6,"end":15.674999},{"sentences":[{"text":"Perfect.","start":15.674999,"end":16.175,"sentiment":"positive","sentiment_score":0.5283464193344116},{"text":"So I'm wanting to figure out if we were to sign up to Airtel, do is there the option to pay the bills at the post office, or do you need to pay them online or via credit card?","start":17.994999,"end":36.190002,"sentiment":"neutral","sentiment_score":0.005193821596316038},{"text":"Okay.","start":41.855,"end":42.355,"sentiment":"neutral","sentiment_score":0.004815616644918919},{"text":"So it's all online.","start":42.495003,"end":43.535,"sentiment":"neutral","sentiment_score":-0.006900545675307512},{"text":"So there's no option to go to the post office.","start":43.535,"end":45.535,"sentiment":"neutral","sentiment_score":-0.11841395050287247}],"sentiment":"neutral","sentiment_score":-0.008654920172623613,"num_words":55,"start":15.674999,"end":45.535},{"sentences":[{"text":"There's no b point payment.","start":45.535,"end":46.995003,"sentiment":"neutral","sentiment_score":-0.1345878168940544},{"text":"Okay.","start":53.59,"end":53.829998,"sentiment":"neutral","sentiment_score":-0.010381165891885756},{"text":"So it's all online, so nothing at the post office.","start":53.829998,"end":56.149998,"sentiment":"neutral","sentiment_score":-0.060878767259418966},{"text":"No b points.","start":56.149998,"end":57.129997,"sentiment":"neutral","sentiment_score":-0.11805058022340138},{"text":"Alright.","start":58.71,"end":59.11,"sentiment":"neutral","sentiment_score":0.2304006665945053}],"sentiment":"neutral","sentiment_score":-0.07079294985160231,"num_words":20,"start":45.535,"end":59.11},{"sentences":[{"text":"Thanks for your help with that.","start":59.11,"end":60.489998,"sentiment":"positive","sentiment_score":0.594558964172999},{"text":"Bye.","start":62.23,"end":62.73,"sentiment":"neutral","sentiment_score":0.31160733103752136}],"sentiment":"positive","sentiment_score":0.5541373022965023,"num_words":7,"start":59.11,"end":62.73}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ertow tech support. How can I assist you today?\n\nChannel 1: Hi. My name is Andrew. I was wanting to try I was trying to speak to sales. Are you able to help me out still?\n\nChannel 0: Yeah.\n\nChannel 1: Yes. Perfect.\n\nChannel 0: How can I assist you?\n\nChannel 1: So I'm wanting to figure out if we were to sign up to Airtel, do is\n\nChannel 0: Mhmm.\n\nChannel 1: there the option to pay the bills at the post office, or do you need to pay them online or via credit\n\nChannel 0: Our mode of payment is via via cards, debit,\n\nChannel 1: card?\n\nChannel 0: credit, or we can also send you a payment portal if ever.\n\nChannel 1: Okay. So it's\n\nChannel 0: Yeah.\n\nChannel 1: all online.\n\nChannel 0: But\n\nChannel 1: So\n\nChannel 0: then\n\nChannel 1: there's no option to go to the post office. There's no b point payment.\n\nChannel 0: Yeah. We can do bank transfer. Yeah. But still, that's online.\n\nChannel 1: Okay. So it's all online, so\n\nChannel 0: Mhmm.\n\nChannel 1: nothing at the post office. No b points.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: Alright. Thanks for your help with that.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.15901346504688263},{"text":"Good afternoon.","start":1.8399999,"end":2.6399999,"sentiment":"positive","sentiment_score":0.3577963560819626},{"text":"This is Maureen from Ertow tech support.","start":2.6399999,"end":4.98,"sentiment":"positive","sentiment_score":0.35768858449799673},{"text":"How can I assist you today?","start":5.2799997,"end":6.74,"sentiment":"positive","sentiment_score":0.3556477874517441}],"sentiment":"positive","sentiment_score":0.3445195620879531,"channel":0,"num_words":16,"start":1.28,"end":6.74},{"sentences":[{"text":"Hi.","start":7.6,"end":8.0,"sentiment":"neutral","sentiment_score":0.03207330405712128},{"text":"My name is Andrew.","start":8.0,"end":9.2,"sentiment":"neutral","sentiment_score":0.029572876635938883},{"text":"I was wanting to try I was trying to speak to 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you?","start":15.974999,"end":17.355,"sentiment":"neutral","sentiment_score":0.31864928603172304}],"sentiment":"neutral","sentiment_score":0.31864928603172304,"channel":0,"num_words":5,"start":15.974999,"end":17.355},{"sentences":[{"text":"So I'm wanting to figure out if we were to sign up to Airtel, do is","start":17.994999,"end":22.715,"sentiment":"neutral","sentiment_score":0.005076310859294608}],"sentiment":"neutral","sentiment_score":0.005076310859294608,"channel":1,"num_words":16,"start":17.994999,"end":22.715},{"sentences":[{"text":"Mhmm.","start":22.615,"end":23.115,"sentiment":"neutral","sentiment_score":0.009207193739712238}],"sentiment":"neutral","sentiment_score":0.009207193739712238,"channel":0,"num_words":1,"start":22.615,"end":23.115},{"sentences":[{"text":"there the option to pay the bills at the post office, or do you need to pay them online or via credit","start":22.715,"end":28.67,"sentiment":"neutral","sentiment_score":0.0050032395784827795}],"sentiment":"neutral","sentiment_score":0.0050032395784827795,"channel":1,"num_words":22,"start":22.715,"end":28.67},{"sentences":[{"text":"Our mode of payment is via via cards, debit,","start":31.0,"end":35.58,"sentiment":"neutral","sentiment_score":0.017374849878251553}],"sentiment":"neutral","sentiment_score":0.017374849878251553,"channel":0,"num_words":9,"start":31.0,"end":35.58},{"sentences":[{"text":"card?","start":35.690002,"end":36.190002,"sentiment":"neutral","sentiment_score":0.0112667977809906}],"sentiment":"neutral","sentiment_score":0.0112667977809906,"channel":1,"num_words":1,"start":35.690002,"end":36.190002},{"sentences":[{"text":"credit, or we can also send you a payment portal if 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Maureen explains that they can pay bills at the post office or use a payment portal, but there is no option to go to the post office. She confirms that they can do bank transfer and the call ends with her thanking Andrew for his help."},"intents":{"segments":[{"text":"Hi. My name is Andrew. I was wanting to try I was trying to speak to sales. Are you able to help me out still? Yeah.","start_word":16,"end_word":41,"intents":[{"intent":"Speak to sales","confidence_score":0.29778558}]},{"text":"So I'm wanting to figure out if we were to sign up to Airtel, do is Mhmm. there the option to pay the bills at the post office, or do you need to pay them online or via credit Our mode of payment is via via cards, debit, card? credit, or we can also send you a payment portal if ever. Okay.","start_word":49,"end_word":110,"intents":[{"intent":"Understand sign-up and payment options","confidence_score":0.0006880439}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15901346504688263},{"text":"Good afternoon. This is Maureen from Ertow tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3473595082759857},{"text":"Hi. My name is Andrew. I was wanting to try I was trying to speak to sales. Are you able to help me out still? Yeah. Yes.","start_word":16,"end_word":42,"sentiment":"neutral","sentiment_score":0.04329298809170723},{"text":"Perfect.","start_word":43,"end_word":43,"sentiment":"positive","sentiment_score":0.5283464193344116},{"text":"How can I assist you? So I'm wanting to figure out if we were to sign up to Airtel, do is Mhmm. there the option to pay the bills at the post office, or do you need to pay them online or via credit Our mode of payment is via via cards, debit, card? credit, or we can also send you a payment portal if ever. Okay. So it's Yeah. all online. But So then there's no option to go to the post office. There's no b point payment. Yeah. We can do bank transfer. Yeah. But still, that's online. Okay. So it's all online, so Mhmm. nothing at the post office. No b points. Yeah. Mhmm. Alright.","start_word":44,"end_word":161,"sentiment":"neutral","sentiment_score":-0.007145353592932224},{"text":"Thanks for your help with that. Okay. Thank you.","start_word":162,"end_word":170,"sentiment":"positive","sentiment_score":0.5149973630905151},{"text":"Bye. Bye.","start_word":171,"end_word":172,"sentiment":"neutral","sentiment_score":0.3145521283149719},{"text":"Have a great day.","start_word":173,"end_word":176,"sentiment":"positive","sentiment_score":0.5925199389457703}],"average":{"sentiment":"neutral","sentiment_score":0.08226882003423736}}}}