{"metadata":{"transaction_key":"deprecated","request_id":"01a0c269-702b-7913-8dc2-f0a853718db2","sha256":"2b3a129c0669183e33319a3cdec3baa120ed712cace558128fa39da708899e8e","created":"2026-09-21T05:21:25.971Z","duration":13.967937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":45},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hello?","confidence":0.96606445,"words":[{"word":"hello","start":2.6399999,"end":3.1399999,"confidence":0.96606445,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.02391735650599003}],"paragraphs":{"transcript":"\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.02391735650599003}],"sentiment":"neutral","sentiment_score":0.02391735650599003,"num_words":1,"start":2.6399999,"end":3.1399999}]}}]},{"alternatives":[{"transcript":"Hi. You've called Jake from Hertz Trucks. I can't take your call at the moment. Please leave a message, and I'll return your call as soon as I can.","confidence":0.9980469,"words":[{"word":"hi","start":1.8399999,"end":2.1599998,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04042275249958038},{"word":"you've","start":2.1599998,"end":2.3999999,"confidence":0.9609375,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.007830838672816753},{"word":"called","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.011517677456140518},{"word":"jake","start":2.6399999,"end":2.8,"confidence":0.984375,"punctuated_word":"Jake","sentiment":"neutral","sentiment_score":-0.0004294551908969879},{"word":"from","start":2.8,"end":3.04,"confidence":0.99121094,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03829045221209526},{"word":"hertz","start":3.04,"end":3.36,"confidence":0.8234863,"punctuated_word":"Hertz","sentiment":"neutral","sentiment_score":0.003999741747975349},{"word":"trucks","start":3.36,"end":3.6799998,"confidence":0.9557292,"punctuated_word":"Trucks.","sentiment":"neutral","sentiment_score":-0.01805882155895233},{"word":"i","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6740895509719849},{"word":"can't","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7108805179595947},{"word":"take","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7712646722793579},{"word":"your","start":4.24,"end":4.4,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7437979578971863},{"word":"call","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7732411026954651},{"word":"at","start":4.56,"end":4.64,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.7568195462226868},{"word":"the","start":4.64,"end":4.72,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7828621864318848},{"word":"moment","start":4.72,"end":5.04,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.7168200016021729},{"word":"please","start":5.04,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5523143410682678},{"word":"leave","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.451486736536026},{"word":"a","start":5.44,"end":5.6,"confidence":0.9716797,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.45065146684646606},{"word":"message","start":5.6,"end":5.92,"confidence":0.88183594,"punctuated_word":"message,","sentiment":"negative","sentiment_score":-0.39350178837776184},{"word":"and","start":5.92,"end":6.08,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2850598692893982},{"word":"i'll","start":6.08,"end":6.16,"confidence":0.99316406,"punctuated_word":"I'll","sentiment":"negative","sentiment_score":-0.36455345153808594},{"word":"return","start":6.16,"end":6.48,"confidence":0.99316406,"punctuated_word":"return","sentiment":"negative","sentiment_score":-0.41252923011779785},{"word":"your","start":6.48,"end":6.64,"confidence":0.9921875,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4832560420036316},{"word":"call","start":6.64,"end":6.7999997,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.3459300100803375},{"word":"as","start":6.7999997,"end":6.96,"confidence":0.9951172,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3392634987831116},{"word":"soon","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"soon","sentiment":"negative","sentiment_score":-0.40802136063575745},{"word":"as","start":7.2,"end":7.2799997,"confidence":0.9980469,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3940821886062622},{"word":"i","start":7.2799997,"end":7.3599997,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3520526885986328},{"word":"can","start":7.3599997,"end":7.8599997,"confidence":0.99853516,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.31302565336227417}],"paragraphs":{"transcript":"\nHi. You've called Jake from Hertz Trucks. I can't take your call at the moment. Please leave a message, and I'll return your call as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.04042275249958038},{"text":"You've called Jake from Hertz Trucks.","start":2.1599998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.0033525130711495876},{"text":"I can't take your call at the moment.","start":3.6799998,"end":5.04,"sentiment":"negative","sentiment_score":-0.7412219420075417},{"text":"Please leave a message, and I'll return your call as soon as I can.","start":5.04,"end":7.8599997,"sentiment":"negative","sentiment_score":-0.3961234518459865}],"sentiment":"negative","sentiment_score":-0.3936195183095747,"num_words":29,"start":1.8399999,"end":7.8599997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Jake\n\nChannel 0: Hello?\n\nChannel 1: from Hertz Trucks. I can't take your call at the moment. Please leave a message, and I'll return your call as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.04042275249958038},{"text":"You've called Jake","start":2.1599998,"end":2.8,"sentiment":"neutral","sentiment_score":-0.0013720979914069176}],"sentiment":"neutral","sentiment_score":0.009076614631339908,"channel":1,"num_words":4,"start":1.8399999,"end":2.8},{"sentences":[{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.02391735650599003}],"sentiment":"neutral","sentiment_score":0.02391735650599003,"channel":0,"num_words":1,"start":2.6399999,"end":3.1399999},{"sentences":[{"text":"from Hertz Trucks.","start":2.8,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.008077124133706093},{"text":"I can't take your call at the moment.","start":3.6799998,"end":5.04,"sentiment":"negative","sentiment_score":-0.7412219420075417},{"text":"Please leave a message, and I'll return your call as soon as I can.","start":5.04,"end":7.8599997,"sentiment":"negative","sentiment_score":-0.3961234518459865}],"sentiment":"negative","sentiment_score":-0.458050899580121,"channel":1,"num_words":25,"start":2.8,"end":7.8599997}]},"summary":{"result":"success","short":"Hi. You've called Hello? Jake from Hertz Trucks. I can't take your call at the moment. Please leave a message, and I'll return your call as soon as I can."},"intents":{"segments":[{"text":"Please leave a message, and I'll return your call as soon as I can.","start_word":16,"end_word":29,"intents":[{"intent":"Leave message","confidence_score":0.2896461},{"intent":"Return call","confidence_score":0.98882544}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Hello? Jake from Hertz Trucks.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.008822605013847351},{"text":"I can't take your call at the moment. Please leave a message, and I'll return your call as soon as I can.","start_word":8,"end_word":29,"sentiment":"negative","sentiment_score":-0.5267562866210938}],"average":{"sentiment":"negative","sentiment_score":-0.34822998046875}}}}