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Thank you. Nice to have you on the line, Anita. Just give me a minute or two while I place you on hold. I will ask our tech department to check this address so we can confirm which network is sendable to your address. Okay? Thank you so much. Thank you so much for patiently waiting on the line, Anita. I'm sorry for that hold, but our tech rep is still currently checking which services is enabled to your address. So I'm just waiting for their response. Okay? Just bear with me. Okay. Got it now. So they confirmed your network is Linham, and it's require a new development charges, which is $330. This mandated charge? Yes. We can confirm that we can provide you service, and your address is enabled for a Linham network. Mm-mm. Mhmm. Mhmm. Yes. That is correct. So we will refer to your order. So once we got it, our technical department will go ahead and do the job process to your order. As you mentioned, you're ordering the Linham basic, and then you will be receiving the router that you're ordering, which is already a preconfigured router, the applicable and compatible router that we have available is the two nineteen ninety five. And then if I heard you right, you're opting to sign for twelve month contract, so you will be also eligible for 15% discount for three months. Thank you. Mhmm. And then also for your reference, the NDC will the NDC invoice will send to you via email once we got your Oh, yes. A recurring invoice will be sent to you for the 6995. But for the first three months, you will be getting 15%. It will be encoded to your account. And I I just wanted to let you know after the payment that you're processing right now, you will get a separate invoice for the NDC, three $130. Yes. That's the one that I'm talking about. NDC, it's a mandated charges if the address is a first time connecting and activating a Internet services. And this NDC, it's being instructed and charged by the Linham network, and we are just collecting it in behalf of them because we are the retailer, the Internet service retailer. And they check sure. Go ahead. So upon checking, our tech department confirmed to Linham that your address is the first time connecting and activating the Internet services, and it's required a mandated NDC of $330 that's included the GST. Yes. That's correct. Yeah. Yes. That's right. The NDC, it's payable within seven days upon receipt of the invoice. Oh, okay. Thank you. So once we got your receipt order receipt, we'll go ahead and forward this. Actually, this will be checked by our tech department, and then they will send you some details and emails about your order. We just got it. One moment. Okay? Since I have you on the line, let me check. Just bear with me here. It's still loading. Okay. Okay. We got your order. Please keep your line open. And, router and the activation of the services and then the invoice for the NDC. Yeah. Actually, our standard operation process, once we receive your order, our technical department and provisioning team will start submitting the order. Oh, okay. One moment here. Let me just check next Friday. Alright. So here's the thing. In reference with the activation and provisioning, let me connect you to our tech department because they are the one who's handling this. In that way, they could process this accordingly. Okay? Just one moment. Oh oh, sure. Sure. Sure. Or if if you don't have any time to get transfer, I can note it the thing that you would like to request so I can just endorse them. You said you would like to have it activated next Friday. Okay. Next Friday. So here's what we are going to do. I'll go ahead and have this forwarded to our tech rep, and then they will just give you a call if there's any update. But I'll tell them that you would like to have it activated for the yes. Yes. Let me check here. Your service address is the same to the billing address you put in. Right? Because sometimes our sometimes our customer is providing, like, oh, you do have the shipping address different. Okay. One moment here. 12 Harvard Street. Yeah. We will send the router to this address you put in as your shipping address. K? Because once we send out the router, it it's already been activated because they will pre provision it. So it means to say you don't need to do anything with your yeah. I've seen it from your order receipt. It's for 12 Harvard Street. Right? Yeah. Yeah. Friday. Okay. Sure. I will endorse these details. Next Friday. Yeah. Got it. Alright. You're welcome, Anita. It's my pleasure to assist you. And we yes. Yes. No. No. You will be receiving the invoice Friday. Okay. Yeah. Sure. I can do that for you anyway. I can just send you the invoice next Friday. So the time frame to to make the settlement, it's within seven days on next Friday. Okay? I can do that for you. Yeah. You're welcome, Anita. It's my pleasure, and we are delighted to welcome you to Airtel. 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Airtel accounts. How may I help you today? One moment, please. 803 Mhmm. Infinite.\n\nOkay. Oh, Philip Philip Ock. Mhmm. Mhmm. Got it.\n\nThank you. May I have your first name, please? Anita. Thank you. Nice to have you on the line, Anita.\n\nJust give me a minute or two while I place you on hold. I will ask our tech department to check this address so we can confirm which network is sendable to your address. Okay? Thank you so much. Thank you so much for patiently waiting on the line, Anita.\n\nI'm sorry for that hold, but our tech rep is still currently checking which services is enabled to your address. So I'm just waiting for their response. Okay? Just bear with me. Okay.\n\nGot it now. So they confirmed your network is Linham, and it's require a new development charges, which is $330. This mandated charge? Yes. We can confirm that we can provide you service, and your address is enabled for a Linham network.\n\nMm-mm. Mhmm. Mhmm. Yes. That is correct.\n\nSo we will refer to your order. So once we got it, our technical department will go ahead and do the job process to your order. As you mentioned, you're ordering the Linham basic, and then you will be receiving the router that you're ordering, which is already a preconfigured router, the applicable and compatible router that we have available is the two nineteen ninety five. And then if I heard you right, you're opting to sign for twelve month contract, so you will be also eligible for 15% discount for three months. Thank you.\n\nMhmm. And then also for your reference, the NDC will the NDC invoice will send to you via email once we got your Oh, yes. A recurring invoice will be sent to you for the 6995. But for the first three months, you will be getting 15%. It will be encoded to your account.\n\nAnd I I just wanted to let you know after the payment that you're processing right now, you will get a separate invoice for the NDC, three $130. Yes. That's the one that I'm talking about. NDC, it's a mandated charges if the address is a first time connecting and activating a Internet services. And this NDC, it's being instructed and charged by the Linham network, and we are just collecting it in behalf of them because we are the retailer, the Internet service retailer.\n\nAnd they check sure. Go ahead. So upon checking, our tech department confirmed to Linham that your address is the first time connecting and activating the Internet services, and it's required a mandated NDC of $330 that's included the GST. Yes. That's correct.\n\nYeah. Yes. That's right. The NDC, it's payable within seven days upon receipt of the invoice. Oh, okay.\n\nThank you. So once we got your receipt order receipt, we'll go ahead and forward this. Actually, this will be checked by our tech department, and then they will send you some details and emails about your order. We just got it. One moment.\n\nOkay? Since I have you on the line, let me check. Just bear with me here. It's still loading. Okay.\n\nOkay. We got your order. Please keep your line open. And, router and the activation of the services and then the invoice for the NDC. Yeah.\n\nActually, our standard operation process, once we receive your order, our technical department and provisioning team will start submitting the order. Oh, okay. One moment here. Let me just check next Friday. Alright.\n\nSo here's the thing. In reference with the activation and provisioning, let me connect you to our tech department because they are the one who's handling this. In that way, they could process this accordingly. Okay? Just one moment.\n\nOh oh, sure. Sure. Sure. Or if if you don't have any time to get transfer, I can note it the thing that you would like to request so I can just endorse them. You said you would like to have it activated next Friday.\n\nOkay. Next Friday. So here's what we are going to do. I'll go ahead and have this forwarded to our tech rep, and then they will just give you a call if there's any update. But I'll tell them that you would like to have it activated for the yes.\n\nYes. Let me check here. Your service address is the same to the billing address you put in. Right? Because sometimes our sometimes our customer is providing, like, oh, you do have the shipping address different.\n\nOkay. One moment here. 12 Harvard Street. Yeah. We will send the router to this address you put in as your shipping address.\n\nK? Because once we send out the router, it it's already been activated because they will pre provision it. So it means to say you don't need to do anything with your yeah. I've seen it from your order receipt. It's for 12 Harvard Street.\n\nRight? Yeah. Yeah. Friday. Okay.\n\nSure. I will endorse these details. Next Friday. Yeah. Got it.\n\nAlright. You're welcome, Anita. It's my pleasure to assist you. And we yes. Yes.\n\nNo. No. You will be receiving the invoice Friday. Okay. Yeah.\n\nSure. I can do that for you anyway. I can just send you the invoice next Friday. So the time frame to to make the settlement, it's within seven days on next Friday. Okay?\n\nI can do that for you. Yeah. You're welcome, Anita. It's my pleasure, and we are delighted to welcome you to Airtel. Have a good one, and we'll","paragraphs":[{"sentences":[{"text":"Calling Airtel accounts.","start":0.24,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.15640207131703696},{"text":"How may I help you today?","start":1.1999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.2503875369826953},{"text":"One moment, please.","start":10.8,"end":11.86,"sentiment":"neutral","sentiment_score":0.012988117523491383},{"text":"803 Mhmm.","start":12.96,"end":17.545,"sentiment":"neutral","sentiment_score":0.010487030260264874},{"text":"Infinite.","start":24.485,"end":24.985,"sentiment":"neutral","sentiment_score":0.14852114021778107}],"sentiment":"neutral","sentiment_score":0.1453327326104045,"num_words":15,"start":0.24,"end":24.985},{"sentences":[{"text":"Okay.","start":25.285,"end":25.785,"sentiment":"neutral","sentiment_score":0.0385173037648201},{"text":"Oh, Philip Philip Ock.","start":27.605,"end":29.46,"sentiment":"neutral","sentiment_score":0.010780977783724666},{"text":"Mhmm.","start":33.379997,"end":33.62,"sentiment":"neutral","sentiment_score":0.011407546699047089},{"text":"Mhmm.","start":33.62,"end":34.1,"sentiment":"neutral","sentiment_score":0.025307007133960724},{"text":"Got it.","start":34.1,"end":34.84,"sentiment":"neutral","sentiment_score":0.10663168504834175}],"sentiment":"neutral","sentiment_score":0.036846570981045566,"num_words":9,"start":25.285,"end":34.84},{"sentences":[{"text":"Thank you.","start":38.18,"end":38.739998,"sentiment":"positive","sentiment_score":0.3446080833673477},{"text":"May I have your first name, please?","start":38.739998,"end":40.68,"sentiment":"neutral","sentiment_score":0.1194135429603713},{"text":"Anita.","start":43.555,"end":44.055,"sentiment":"neutral","sentiment_score":0.1365261971950531},{"text":"Thank you.","start":44.114998,"end":44.515,"sentiment":"positive","sentiment_score":0.553856760263443},{"text":"Nice to have you on the line, Anita.","start":44.515,"end":46.035,"sentiment":"positive","sentiment_score":0.6949878484010696}],"sentiment":"positive","sentiment_score":0.41646267361938955,"num_words":20,"start":38.18,"end":46.035},{"sentences":[{"text":"Just give me a minute or two while I place you on hold.","start":46.035,"end":48.614998,"sentiment":"positive","sentiment_score":0.34331995936540455},{"text":"I will ask our tech department to check this address so we can confirm which network is sendable to your address.","start":48.835,"end":56.35,"sentiment":"neutral","sentiment_score":0.19894851850611822},{"text":"Okay?","start":56.41,"end":56.91,"sentiment":"neutral","sentiment_score":0.13248449563980105},{"text":"Thank you so much.","start":57.93,"end":59.23,"sentiment":"neutral","sentiment_score":0.2816484309732914},{"text":"Thank you so much for patiently waiting on the line, Anita.","start":258.1,"end":261.0,"sentiment":"positive","sentiment_score":0.33757818422534247}],"sentiment":"neutral","sentiment_score":0.27227033212780954,"num_words":50,"start":46.035,"end":261.0},{"sentences":[{"text":"I'm sorry for that hold, but our tech rep is still currently checking which services is enabled to your address.","start":261.54,"end":270.555,"sentiment":"neutral","sentiment_score":-0.08783101607114077},{"text":"So I'm just waiting for their response.","start":270.615,"end":273.195,"sentiment":"neutral","sentiment_score":-0.05926457792520523},{"text":"Okay?","start":273.255,"end":273.575,"sentiment":"neutral","sentiment_score":-0.05853797495365143},{"text":"Just bear with me.","start":273.575,"end":274.795,"sentiment":"neutral","sentiment_score":-0.13948209397494793},{"text":"Okay.","start":277.575,"end":278.055,"sentiment":"neutral","sentiment_score":-0.04333624243736267}],"sentiment":"neutral","sentiment_score":-0.08579621091485023,"num_words":33,"start":261.54,"end":278.055},{"sentences":[{"text":"Got it now.","start":278.055,"end":279.03,"sentiment":"neutral","sentiment_score":-0.01298463965455691},{"text":"So they confirmed your network is Linham, and it's require a new development charges, which is $330.","start":279.11,"end":290.15,"sentiment":"neutral","sentiment_score":-0.016376233235111132},{"text":"This mandated charge?","start":290.15,"end":291.77,"sentiment":"neutral","sentiment_score":0.02625860956807931},{"text":"Yes.","start":298.145,"end":298.305,"sentiment":"neutral","sentiment_score":0.10508575290441512},{"text":"We can confirm that we can provide you service, and your address is enabled for a Linham network.","start":298.305,"end":304.885,"sentiment":"neutral","sentiment_score":0.16728709555334514}],"sentiment":"neutral","sentiment_score":0.06851617660972156,"num_words":42,"start":278.055,"end":304.885},{"sentences":[{"text":"Mm-mm.","start":307.26,"end":307.76,"sentiment":"neutral","sentiment_score":0.04439916834235191},{"text":"Mhmm.","start":309.82,"end":310.32,"sentiment":"neutral","sentiment_score":-0.04893900081515312},{"text":"Mhmm.","start":320.295,"end":320.795,"sentiment":"neutral","sentiment_score":0.02870277129113674},{"text":"Yes.","start":327.73502,"end":328.21503,"sentiment":"neutral","sentiment_score":0.26663681864738464},{"text":"That is correct.","start":328.21503,"end":329.17502,"sentiment":"neutral","sentiment_score":0.3317842384179433}],"sentiment":"neutral","sentiment_score":0.18373606753136432,"num_words":7,"start":307.26,"end":329.17502},{"sentences":[{"text":"So we will refer to your order.","start":329.17502,"end":331.195,"sentiment":"neutral","sentiment_score":0.19281638094357081},{"text":"So once we got it, our technical department will go ahead and do the job process to your order.","start":331.49503,"end":338.90997,"sentiment":"neutral","sentiment_score":0.1750100682440557},{"text":"As you mentioned, you're ordering the Linham basic, and then you will be receiving the router that you're ordering, which is already a preconfigured router, the applicable and compatible router that we have available is the two nineteen ninety five.","start":338.90997,"end":354.565,"sentiment":"neutral","sentiment_score":0.19178665168583392},{"text":"And then if I heard you right, you're opting to sign for twelve month contract, so you will be also eligible for 15% discount for three months.","start":354.705,"end":365.84,"sentiment":"neutral","sentiment_score":0.19973165017587166},{"text":"Thank you.","start":368.3,"end":369.04,"sentiment":"positive","sentiment_score":0.4988059997558594}],"sentiment":"neutral","sentiment_score":0.1972288272098491,"num_words":95,"start":329.17502,"end":369.04},{"sentences":[{"text":"Mhmm.","start":372.13998,"end":372.63998,"sentiment":"neutral","sentiment_score":0.09782035648822784},{"text":"And then also for your reference, the NDC will the NDC invoice will send to you via email once we got your Oh, yes.","start":373.1,"end":390.85,"sentiment":"neutral","sentiment_score":0.0761055569164455},{"text":"A recurring invoice will be sent to you for the 6995.","start":391.15,"end":395.81,"sentiment":"neutral","sentiment_score":0.1317378573796966},{"text":"But for the first three months, you will be getting 15%.","start":395.87,"end":399.57,"sentiment":"neutral","sentiment_score":0.1508535234765573},{"text":"It will be encoded to your account.","start":399.63,"end":401.88998,"sentiment":"neutral","sentiment_score":0.14664082016263688}],"sentiment":"neutral","sentiment_score":0.11221008616741057,"num_words":54,"start":372.13998,"end":401.88998},{"sentences":[{"text":"And I I just wanted to let you know after the payment that you're processing right now, you will get a separate invoice for the NDC, three $130.","start":402.245,"end":413.545,"sentiment":"neutral","sentiment_score":0.09323691530153155},{"text":"Yes.","start":414.005,"end":414.325,"sentiment":"neutral","sentiment_score":0.031517136842012405},{"text":"That's the one that I'm talking about.","start":414.325,"end":417.1,"sentiment":"neutral","sentiment_score":0.02190367691218853},{"text":"NDC, it's a mandated charges if the address is a first time connecting and activating a Internet services.","start":417.1,"end":427.76,"sentiment":"neutral","sentiment_score":0.033978826953292206},{"text":"And this NDC, it's being instructed and charged by the Linham network, and we are just collecting it in behalf of them because we are the retailer, the Internet service retailer.","start":428.38498,"end":441.525,"sentiment":"neutral","sentiment_score":0.032340239222732284}],"sentiment":"neutral","sentiment_score":0.05187815064393148,"num_words":85,"start":402.245,"end":441.525},{"sentences":[{"text":"And they check sure.","start":442.57,"end":446.09,"sentiment":"neutral","sentiment_score":-0.03360029775649309},{"text":"Go ahead.","start":446.09,"end":446.83002,"sentiment":"neutral","sentiment_score":0.09060811996459961},{"text":"So upon checking, our tech department confirmed to Linham that your address is the first time connecting and activating the Internet services, and it's required a mandated NDC of $330 that's included the GST.","start":448.81,"end":466.215,"sentiment":"neutral","sentiment_score":0.05086739624247832},{"text":"Yes.","start":468.755,"end":469.075,"sentiment":"neutral","sentiment_score":0.047058045864105225},{"text":"That's correct.","start":469.075,"end":469.975,"sentiment":"neutral","sentiment_score":0.07643385976552963}],"sentiment":"neutral","sentiment_score":0.04595889038471288,"num_words":43,"start":442.57,"end":469.975},{"sentences":[{"text":"Yeah.","start":474.01,"end":474.51,"sentiment":"neutral","sentiment_score":0.06973148882389069},{"text":"Yes.","start":475.13,"end":475.53,"sentiment":"neutral","sentiment_score":0.1068982630968094},{"text":"That's right.","start":475.53,"end":476.43,"sentiment":"neutral","sentiment_score":0.1836015209555626},{"text":"The NDC, it's payable within seven days upon receipt of the invoice.","start":476.49,"end":481.31,"sentiment":"neutral","sentiment_score":0.13373814709484577},{"text":"Oh, okay.","start":493.48502,"end":494.14502,"sentiment":"neutral","sentiment_score":0.3175368010997772}],"sentiment":"neutral","sentiment_score":0.15465356450941828,"num_words":18,"start":474.01,"end":494.14502},{"sentences":[{"text":"Thank you.","start":494.285,"end":495.005,"sentiment":"positive","sentiment_score":0.5349039286375046},{"text":"So once we got your receipt order receipt, we'll go ahead and forward this.","start":495.005,"end":502.78,"sentiment":"neutral","sentiment_score":0.2504181052957262},{"text":"Actually, this will be checked by our tech department, and then they will send you some details and emails about your order.","start":502.78,"end":511.065,"sentiment":"neutral","sentiment_score":0.1760067960078066},{"text":"We just got it.","start":511.065,"end":511.94498,"sentiment":"neutral","sentiment_score":0.18950850889086723},{"text":"One moment.","start":511.94498,"end":512.505,"sentiment":"neutral","sentiment_score":0.06478720903396606}],"sentiment":"neutral","sentiment_score":0.21216862039132553,"num_words":44,"start":494.285,"end":512.505},{"sentences":[{"text":"Okay?","start":512.505,"end":512.90497,"sentiment":"neutral","sentiment_score":0.03961819037795067},{"text":"Since I have you on the line, let me check.","start":512.90497,"end":515.005,"sentiment":"neutral","sentiment_score":0.030056048557162283},{"text":"Just bear with me here.","start":522.02496,"end":523.305,"sentiment":"neutral","sentiment_score":0.009551801532506943},{"text":"It's still loading.","start":523.305,"end":530.9675,"sentiment":"neutral","sentiment_score":0.015554660155127445},{"text":"Okay.","start":539.155,"end":539.655,"sentiment":"neutral","sentiment_score":0.07946575433015823}],"sentiment":"neutral","sentiment_score":0.02570337092038244,"num_words":20,"start":512.505,"end":539.655},{"sentences":[{"text":"Okay.","start":544.275,"end":544.775,"sentiment":"neutral","sentiment_score":0.11339683830738068},{"text":"We got your order.","start":544.835,"end":546.215,"sentiment":"neutral","sentiment_score":0.18445057049393654},{"text":"Please keep your line open.","start":546.275,"end":548.915,"sentiment":"neutral","sentiment_score":0.1915365219116211},{"text":"And, router and the activation of the services and then the invoice for the NDC.","start":548.915,"end":562.63995,"sentiment":"neutral","sentiment_score":0.05752404142792026},{"text":"Yeah.","start":567.455,"end":567.775,"sentiment":"neutral","sentiment_score":0.019991710782051086}],"sentiment":"neutral","sentiment_score":0.1035282331554649,"num_words":26,"start":544.275,"end":567.775},{"sentences":[{"text":"Actually, our standard operation process, once we receive your order, our technical department and provisioning team will start submitting the order.","start":567.775,"end":578.435,"sentiment":"neutral","sentiment_score":-0.02650790892186619},{"text":"Oh, okay.","start":581.60004,"end":582.32,"sentiment":"neutral","sentiment_score":0.02214059792459011},{"text":"One moment here.","start":582.32,"end":583.52,"sentiment":"neutral","sentiment_score":0.012610236803690592},{"text":"Let me just check next Friday.","start":583.52,"end":587.14,"sentiment":"neutral","sentiment_score":0.015716594643890858},{"text":"Alright.","start":588.32,"end":588.8,"sentiment":"neutral","sentiment_score":0.0638175830245018}],"sentiment":"neutral","sentiment_score":-0.009589000915487608,"num_words":33,"start":567.775,"end":588.8},{"sentences":[{"text":"So here's the thing.","start":588.8,"end":590.08,"sentiment":"neutral","sentiment_score":0.05275960452854633},{"text":"In reference with the activation and provisioning, let me connect you to our tech department because they are the one who's handling this.","start":590.08,"end":598.385,"sentiment":"neutral","sentiment_score":0.055287508374970894},{"text":"In that way, they could process this accordingly.","start":598.385,"end":601.045,"sentiment":"neutral","sentiment_score":0.10398414451628923},{"text":"Okay?","start":601.265,"end":601.765,"sentiment":"neutral","sentiment_score":0.04781852662563324},{"text":"Just one 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Friday.","start":617.39,"end":631.595,"sentiment":"neutral","sentiment_score":0.22794792936606842}],"sentiment":"neutral","sentiment_score":0.07814755235902138,"num_words":45,"start":604.785,"end":631.595},{"sentences":[{"text":"Okay.","start":631.65497,"end":632.15497,"sentiment":"neutral","sentiment_score":0.08326968550682068},{"text":"Next Friday.","start":632.21497,"end":633.115,"sentiment":"neutral","sentiment_score":0.05832148902118206},{"text":"So here's what we are going to do.","start":636.23,"end":638.73,"sentiment":"neutral","sentiment_score":0.07681395765393972},{"text":"I'll go ahead and have this forwarded to our tech rep, and then they will just give you a call if there's any update.","start":638.95,"end":646.71,"sentiment":"neutral","sentiment_score":0.08109121924887101},{"text":"But I'll tell them that you would like to have it activated for the yes.","start":646.71,"end":653.225,"sentiment":"neutral","sentiment_score":0.0787111021578312}],"sentiment":"neutral","sentiment_score":0.07882560238242149,"num_words":50,"start":631.65497,"end":653.225},{"sentences":[{"text":"Yes.","start":653.225,"end":653.725,"sentiment":"neutral","sentiment_score":0.04468993842601776},{"text":"Let me check here.","start":654.025,"end":655.245,"sentiment":"neutral","sentiment_score":0.03488569334149361},{"text":"Your service address is the same to the billing address you put in.","start":656.105,"end":659.305,"sentiment":"neutral","sentiment_score":0.021166258491575718},{"text":"Right?","start":659.305,"end":659.805,"sentiment":"neutral","sentiment_score":0.013818282634019852},{"text":"Because sometimes our sometimes our customer is providing, like, oh, you do have the shipping address different.","start":660.34503,"end":668.2,"sentiment":"neutral","sentiment_score":-0.009153142352314556}],"sentiment":"neutral","sentiment_score":0.008822470411865247,"num_words":36,"start":653.225,"end":668.2},{"sentences":[{"text":"Okay.","start":668.26,"end":668.76,"sentiment":"neutral","sentiment_score":0.02269838750362396},{"text":"One moment here.","start":669.30005,"end":670.60004,"sentiment":"neutral","sentiment_score":0.01865753283103307},{"text":"12 Harvard Street.","start":670.66003,"end":672.28,"sentiment":"neutral","sentiment_score":0.017859188218911488},{"text":"Yeah.","start":673.94,"end":674.26,"sentiment":"neutral","sentiment_score":0.05243002623319626},{"text":"We will send the router to this address you put in as your shipping address.","start":674.26,"end":679.515,"sentiment":"neutral","sentiment_score":0.05218834554155668}],"sentiment":"neutral","sentiment_score":0.042065380870000176,"num_words":23,"start":668.26,"end":679.515},{"sentences":[{"text":"K?","start":679.515,"end":679.83496,"sentiment":"neutral","sentiment_score":0.048051588237285614},{"text":"Because once we send out the router, it it's already been activated because they will pre provision it.","start":679.83496,"end":687.915,"sentiment":"neutral","sentiment_score":0.08642474292880958},{"text":"So it means to say you don't need to do anything with your yeah.","start":687.915,"end":693.73004,"sentiment":"neutral","sentiment_score":0.03268289592649255},{"text":"I've seen it from your order receipt.","start":693.73004,"end":695.83,"sentiment":"neutral","sentiment_score":0.05836957533444677},{"text":"It's for 12 Harvard 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these details.","start":705.595,"end":707.735,"sentiment":"neutral","sentiment_score":0.10458881855010986},{"text":"Next Friday.","start":708.515,"end":709.415,"sentiment":"neutral","sentiment_score":0.07506750524044037},{"text":"Yeah.","start":709.475,"end":709.975,"sentiment":"neutral","sentiment_score":0.10270702838897704},{"text":"Got it.","start":710.195,"end":711.015,"sentiment":"neutral","sentiment_score":0.1711670383810997}],"sentiment":"neutral","sentiment_score":0.1109735518693924,"num_words":11,"start":705.395,"end":711.015},{"sentences":[{"text":"Alright.","start":712.195,"end":712.695,"sentiment":"positive","sentiment_score":0.4807558059692383},{"text":"You're welcome, Anita.","start":713.315,"end":714.515,"sentiment":"positive","sentiment_score":0.45500073830286664},{"text":"It's my pleasure to assist you.","start":714.515,"end":715.795,"sentiment":"positive","sentiment_score":0.36269283791383106},{"text":"And we yes.","start":715.795,"end":718.755,"sentiment":"neutral","sentiment_score":0.04655222532649835},{"text":"Yes.","start":718.755,"end":719.255,"sentiment":"neutral","sentiment_score":0.02702961675822735}],"sentiment":"neutral","sentiment_score":0.2991858100784676,"num_words":14,"start":712.195,"end":719.255},{"sentences":[{"text":"No.","start":720.08,"end":720.24005,"sentiment":"neutral","sentiment_score":-0.017511213198304176},{"text":"No.","start":720.24005,"end":720.48004,"sentiment":"neutral","sentiment_score":-0.024494437500834465},{"text":"You will be receiving the invoice Friday.","start":720.48004,"end":725.94,"sentiment":"neutral","sentiment_score":0.0007530131510325841},{"text":"Okay.","start":728.24005,"end":728.72003,"sentiment":"neutral","sentiment_score":0.071311816573143},{"text":"Yeah.","start":728.72003,"end":729.04004,"sentiment":"neutral","sentiment_score":0.09819860756397247}],"sentiment":"neutral","sentiment_score":0.012070533226836811,"num_words":11,"start":720.08,"end":729.04004},{"sentences":[{"text":"Sure.","start":729.04004,"end":729.44,"sentiment":"neutral","sentiment_score":0.1674000471830368},{"text":"I can do that for you anyway.","start":729.44,"end":731.22003,"sentiment":"neutral","sentiment_score":0.22564447777611868},{"text":"I can just send you the invoice next Friday.","start":731.76,"end":735.365,"sentiment":"neutral","sentiment_score":0.20797495875093672},{"text":"So the time frame to to make the settlement, it's within seven days on next Friday.","start":736.065,"end":744.065,"sentiment":"neutral","sentiment_score":0.15239423047751188},{"text":"Okay?","start":744.065,"end":744.545,"sentiment":"neutral","sentiment_score":0.20224347710609436}],"sentiment":"neutral","sentiment_score":0.18409521132707596,"num_words":34,"start":729.04004,"end":744.545},{"sentences":[{"text":"I can do that for you.","start":744.545,"end":746.22504,"sentiment":"positive","sentiment_score":0.3851207147041957},{"text":"Yeah.","start":746.22504,"end":746.72504,"sentiment":"neutral","sentiment_score":0.10175122320652008},{"text":"You're welcome, Anita.","start":748.54895,"end":749.90894,"sentiment":"positive","sentiment_score":0.7021766106287638},{"text":"It's my pleasure, and we are delighted to welcome you to Airtel.","start":749.90894,"end":753.04895,"sentiment":"positive","sentiment_score":0.862792765100797},{"text":"Have a good one, and we'll","start":753.18896,"end":755.52893,"sentiment":"positive","sentiment_score":0.5496889712909857}],"sentiment":"positive","sentiment_score":0.6489518697240523,"num_words":28,"start":744.545,"end":755.52893}]}}]},{"alternatives":[{"transcript":"Hi. I'm just wondering. I'm just on the website, but I wanna ensure that you provide Internet to my building. My address is 803 Slash one Brewer Street in Philip. Philip. Philip. Philip, p h I l l I p. My my name is Anita. I'm just dying for one month. That's okay. Yep. I'm sure NBN is not applicable. Yep. That's fine. I'm just wondering if you guys can provide Internet to the building. That's all. Because not every provider does. So I'm just online, and I'm just putting the order through. I've picked the Lyneum basic for 69 95, and then I've picked a one off payment of 219, then a twelve month contract at $45 and express postage postage at 30, and it's coming up with $3.64 90. So if I place the order, you can definitely give me Internet. Right? Perfect. Okay. I'm proceeding with the payments now. Just bear with me. Then I get after this 364, I'm just gonna get monthly payments. Is that correct? What's NBT? Okay. Just bear with me. Sorry. So I have to pay another $330? So altogether, I have to pay 600 to connect the Internet? Okay. Alright. No worries. Alright. I've put the order through. I've never had to pay $600 to connect Internet. This is ridiculous. But, sure, I've just put the order through. And do do do I get to tell you what date I need it activated from? Or Because I don't move in until next Friday. Can I can they give me a callback? Or Perfect. I'm moving next Friday. Yes. Sounds good. And the modem will be just sent out. Right? Sorry. What was that? Okay. I'll ask to send it to a different address anyway. So Thank you so much for your help today. And when do I receive that invoice? On Friday? Seven days. Perfect. Perfect. Thank you so much for your help today. Appreciate it. You too. 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I'm just wondering. I'm just on the website, but I wanna ensure that you provide Internet to my building. My address is 803 Slash one Brewer Street in Philip. Philip.\n\nPhilip. Philip, p h I l l I p. My my name is Anita. I'm just dying for one month. That's okay.\n\nYep. I'm sure NBN is not applicable. Yep. That's fine. I'm just wondering if you guys can provide Internet to the building.\n\nThat's all. Because not every provider does. So I'm just online, and I'm just putting the order through. I've picked the Lyneum basic for 69 95, and then I've picked a one off payment of 219, then a twelve month contract at $45 and express postage postage at 30, and it's coming up with $3.64 90. So if I place the order, you can definitely give me Internet.\n\nRight? Perfect. Okay. I'm proceeding with the payments now. Just bear with me.\n\nThen I get after this 364, I'm just gonna get monthly payments. Is that correct? What's NBT? Okay. Just bear with me.\n\nSorry. So I have to pay another $330? So altogether, I have to pay 600 to connect the Internet? Okay. Alright.\n\nNo worries. Alright. I've put the order through. I've never had to pay $600 to connect Internet. This is ridiculous.\n\nBut, sure, I've just put the order through. And do do do I get to tell you what date I need it activated from? Or Because I don't move in until next Friday. Can I can they give me a callback? Or Perfect.\n\nI'm moving next Friday. Yes. Sounds good. And the modem will be just sent out. Right?\n\nSorry. What was that? Okay. I'll ask to send it to a different address anyway. So Thank you so much for your help today.\n\nAnd when do I receive that invoice? On Friday? Seven days. Perfect. Perfect.\n\nThank you so much for your help today. Appreciate it. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.96,"end":3.12,"sentiment":"neutral","sentiment_score":0.041100651025772095},{"text":"I'm just wondering.","start":3.12,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.020157260820269585},{"text":"I'm just on the website, but I wanna ensure that you provide Internet to my building.","start":3.9199998,"end":7.54,"sentiment":"neutral","sentiment_score":0.04004779062233865},{"text":"My address is 803 Slash one Brewer Street in Philip.","start":7.6,"end":22.625,"sentiment":"neutral","sentiment_score":0.013848231267184019},{"text":"Philip.","start":26.22,"end":26.72,"sentiment":"neutral","sentiment_score":0.02211741730570793}],"sentiment":"neutral","sentiment_score":0.02912699398134024,"num_words":31,"start":2.96,"end":26.72},{"sentences":[{"text":"Philip.","start":26.779999,"end":27.279999,"sentiment":"neutral","sentiment_score":0.016021624207496643},{"text":"Philip, p h I l l I p.","start":29.34,"end":33.2,"sentiment":"neutral","sentiment_score":0.012927075964398682},{"text":"My my name is Anita.","start":41.555,"end":42.775,"sentiment":"neutral","sentiment_score":0.08651619404554367},{"text":"I'm just dying for one month.","start":218.705,"end":220.485,"sentiment":"negative","sentiment_score":-0.38710830609003705},{"text":"That's okay.","start":260.25,"end":261.15,"sentiment":"neutral","sentiment_score":0.12249499559402464}],"sentiment":"neutral","sentiment_score":-0.06934730196371675,"num_words":22,"start":26.779999,"end":261.15},{"sentences":[{"text":"Yep.","start":274.175,"end":274.415,"sentiment":"neutral","sentiment_score":-0.0959443747997284},{"text":"I'm sure NBN is not applicable.","start":274.415,"end":276.275,"sentiment":"neutral","sentiment_score":-0.22925163308779398},{"text":"Yep.","start":290.58,"end":290.9,"sentiment":"neutral","sentiment_score":0.03891029953956604},{"text":"That's fine.","start":290.9,"end":291.54,"sentiment":"neutral","sentiment_score":0.07390334829688072},{"text":"I'm just wondering if you guys can provide Internet to the building.","start":291.54,"end":294.74,"sentiment":"neutral","sentiment_score":0.01138920042042931}],"sentiment":"neutral","sentiment_score":-0.05218485327945514,"num_words":22,"start":274.175,"end":294.74},{"sentences":[{"text":"That's all.","start":294.74,"end":295.22,"sentiment":"neutral","sentiment_score":0.020872105844318867},{"text":"Because not every provider does.","start":295.22,"end":297.125,"sentiment":"neutral","sentiment_score":-0.07432923167943954},{"text":"So I'm just online, and I'm just putting the order through.","start":303.425,"end":306.565,"sentiment":"neutral","sentiment_score":0.14248580621047455},{"text":"I've picked the Lyneum basic for 69 95, and then I've picked a one off payment of 219, then a twelve month contract at $45 and express postage postage at 30, and it's coming up with $3.64 90.","start":306.78497,"end":322.78,"sentiment":"neutral","sentiment_score":0.047516989962835064},{"text":"So if I place the order, you can definitely give me Internet.","start":322.78,"end":326.52502,"sentiment":"positive","sentiment_score":0.47018546611070633}],"sentiment":"neutral","sentiment_score":0.1277251931400422,"num_words":68,"start":294.74,"end":326.52502},{"sentences":[{"text":"Right?","start":326.665,"end":327.165,"sentiment":"neutral","sentiment_score":0.32688623666763306},{"text":"Perfect.","start":367.16,"end":367.66,"sentiment":"positive","sentiment_score":0.6186950206756592},{"text":"Okay.","start":368.44,"end":368.76,"sentiment":"positive","sentiment_score":0.4193198084831238},{"text":"I'm proceeding with the payments now.","start":368.76,"end":371.02,"sentiment":"neutral","sentiment_score":0.2051588868101438},{"text":"Just bear with me.","start":371.56,"end":372.86,"sentiment":"neutral","sentiment_score":0.09536944888532162}],"sentiment":"neutral","sentiment_score":0.2290255524791204,"num_words":13,"start":326.665,"end":372.86},{"sentences":[{"text":"Then I get after this 364, I'm just gonna get monthly payments.","start":384.04498,"end":387.88498,"sentiment":"neutral","sentiment_score":0.04324860032647848},{"text":"Is that correct?","start":387.88498,"end":388.785,"sentiment":"neutral","sentiment_score":0.08504884193340938},{"text":"What's NBT?","start":412.14502,"end":413.125,"sentiment":"neutral","sentiment_score":0.008734512142837048},{"text":"Okay.","start":442.265,"end":442.665,"sentiment":"neutral","sentiment_score":0.0037972303107380863},{"text":"Just bear with me.","start":442.665,"end":443.545,"sentiment":"neutral","sentiment_score":-0.036381724290549755}],"sentiment":"neutral","sentiment_score":0.029539503961462866,"num_words":22,"start":384.04498,"end":443.545},{"sentences":[{"text":"Sorry.","start":443.545,"end":444.045,"sentiment":"neutral","sentiment_score":-0.07485082000494003},{"text":"So I have to pay another $330?","start":465.24,"end":467.98,"sentiment":"neutral","sentiment_score":-0.006229449595723834},{"text":"So altogether, I have to pay 600 to connect the Internet?","start":471.08502,"end":474.46503,"sentiment":"neutral","sentiment_score":0.013188176111064175},{"text":"Okay.","start":482.36502,"end":482.86502,"sentiment":"neutral","sentiment_score":0.11051051318645476},{"text":"Alright.","start":483.21,"end":483.45,"sentiment":"neutral","sentiment_score":0.1298404186964035}],"sentiment":"neutral","sentiment_score":0.012712566758550349,"num_words":21,"start":443.545,"end":483.45},{"sentences":[{"text":"No worries.","start":483.45,"end":484.27,"sentiment":"neutral","sentiment_score":0.13434891402721405},{"text":"Alright.","start":485.93,"end":486.25,"sentiment":"neutral","sentiment_score":0.2012341022491455},{"text":"I've put the order through.","start":486.25,"end":487.21,"sentiment":"neutral","sentiment_score":0.261266428232193},{"text":"I've never had to pay $600 to connect Internet.","start":487.21,"end":489.77,"sentiment":"neutral","sentiment_score":0.0040578531722227735},{"text":"This is ridiculous.","start":489.77,"end":490.67,"sentiment":"negative","sentiment_score":-0.46909160415331524}],"sentiment":"neutral","sentiment_score":0.020275496877729893,"num_words":20,"start":483.45,"end":490.67},{"sentences":[{"text":"But, sure, I've just put the order through.","start":490.73,"end":492.75,"sentiment":"neutral","sentiment_score":0.13256562687456608},{"text":"And do do do I get to tell you what date I need it activated from?","start":561.25,"end":565.57,"sentiment":"neutral","sentiment_score":-0.0005442994879558678},{"text":"Or Because I don't move in until next Friday.","start":565.57,"end":579.74506,"sentiment":"neutral","sentiment_score":-0.11437275778088304},{"text":"Can I can they give me a callback?","start":602.045,"end":603.905,"sentiment":"neutral","sentiment_score":0.006346309848595411},{"text":"Or Perfect.","start":604.045,"end":618.27997,"sentiment":"neutral","sentiment_score":0.25802818313241005}],"sentiment":"neutral","sentiment_score":0.013704377865462108,"num_words":43,"start":490.73,"end":618.27997},{"sentences":[{"text":"I'm moving next Friday.","start":619.54,"end":621.0,"sentiment":"neutral","sentiment_score":0.2277243733406067},{"text":"Yes.","start":621.62,"end":622.12,"sentiment":"neutral","sentiment_score":0.1012139543890953},{"text":"Sounds good.","start":648.94,"end":649.42,"sentiment":"neutral","sentiment_score":0.3273281157016754},{"text":"And the modem will be just sent out.","start":649.42,"end":651.42,"sentiment":"neutral","sentiment_score":0.12436351459473372},{"text":"Right?","start":651.42,"end":651.92,"sentiment":"neutral","sentiment_score":0.056640759110450745}],"sentiment":"neutral","sentiment_score":0.16989478468894958,"num_words":16,"start":619.54,"end":651.92},{"sentences":[{"text":"Sorry.","start":660.47504,"end":660.875,"sentiment":"neutral","sentiment_score":-0.019504230469465256},{"text":"What was that?","start":660.875,"end":661.695,"sentiment":"neutral","sentiment_score":-0.018232984468340874},{"text":"Okay.","start":688.49506,"end":688.99506,"sentiment":"neutral","sentiment_score":0.0399223268032074},{"text":"I'll ask to send it to a different address anyway.","start":689.935,"end":692.59503,"sentiment":"neutral","sentiment_score":0.014839942567050457},{"text":"So Thank you so much for your help today.","start":692.895,"end":713.365,"sentiment":"positive","sentiment_score":0.4724796215693156}],"sentiment":"neutral","sentiment_score":0.18193479844679436,"num_words":24,"start":660.47504,"end":713.365},{"sentences":[{"text":"And when do I receive that invoice?","start":715.185,"end":717.045,"sentiment":"neutral","sentiment_score":0.1166875490120479},{"text":"On Friday?","start":718.145,"end":718.965,"sentiment":"neutral","sentiment_score":0.026409204117953777},{"text":"Seven days.","start":742.235,"end":743.055,"sentiment":"neutral","sentiment_score":0.12326545640826225},{"text":"Perfect.","start":744.71497,"end":745.21497,"sentiment":"positive","sentiment_score":0.4887837767601013},{"text":"Perfect.","start":746.235,"end":746.71497,"sentiment":"positive","sentiment_score":0.867439866065979}],"sentiment":"neutral","sentiment_score":0.19018352361252674,"num_words":13,"start":715.185,"end":746.71497},{"sentences":[{"text":"Thank you so much for your help today.","start":746.71497,"end":748.39496,"sentiment":"positive","sentiment_score":0.893251396715641},{"text":"Appreciate it.","start":748.39496,"end":749.45496,"sentiment":"positive","sentiment_score":0.7189711034297943},{"text":"You too.","start":754.2289,"end":754.9489,"sentiment":"positive","sentiment_score":0.625436007976532},{"text":"Bye.","start":754.9489,"end":755.4489,"sentiment":"neutral","sentiment_score":0.3074185252189636}],"sentiment":"positive","sentiment_score":0.7801726093659034,"num_words":13,"start":746.71497,"end":755.4489}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Calling Airtel accounts. How may I help you today?\n\nChannel 1: Hi. I'm just wondering. I'm just on the website, but I wanna ensure that you provide Internet to my building. My address is 803\n\nChannel 0: One moment, please. 803\n\nChannel 1: Slash one\n\nChannel 0: Mhmm.\n\nChannel 1: Brewer Street in Philip.\n\nChannel 0: Infinite. Okay.\n\nChannel 1: Philip. Philip.\n\nChannel 0: Oh, Philip Philip Ock.\n\nChannel 1: Philip, p h I l l I p.\n\nChannel 0: Mhmm. Mhmm. Got it. Thank you. May I have your first name, please?\n\nChannel 1: My my name is Anita.\n\nChannel 0: Anita. Thank you. Nice to have you on the line, Anita. Just give me a minute or two while I place you on hold. I will ask our tech department to check this address so we can confirm which network is sendable to your address.\n\nOkay? Thank you so much.\n\nChannel 1: I'm just dying for one month.\n\nChannel 0: Thank you so much for patiently waiting on the line,\n\nChannel 1: That's\n\nChannel 0: Anita.\n\nChannel 1: okay.\n\nChannel 0: I'm sorry for that hold, but our tech rep is still currently checking which services is enabled to your address. So I'm just waiting for their response. Okay? Just bear with\n\nChannel 1: Yep.\n\nChannel 0: me.\n\nChannel 1: I'm sure NBN is not applicable.\n\nChannel 0: Okay. Got it now. So they confirmed your network is Linham, and it's require a new development charges, which is $330. This mandated\n\nChannel 1: Yep. That's fine.\n\nChannel 0: charge?\n\nChannel 1: I'm just wondering if you guys can provide Internet to the building. That's all. Because not every provider does.\n\nChannel 0: Yes. We can confirm that we can provide you service, and your address is enabled for\n\nChannel 1: So I'm\n\nChannel 0: a\n\nChannel 1: just\n\nChannel 0: Linham\n\nChannel 1: online,\n\nChannel 0: network.\n\nChannel 1: and I'm just putting the order through. I've picked\n\nChannel 0: Mm-mm.\n\nChannel 1: the Lyneum basic for 69\n\nChannel 0: Mhmm.\n\nChannel 1: 95, and then I've picked a one off payment of 219, then a twelve month contract at $45 and express postage postage at 30,\n\nChannel 0: Mhmm.\n\nChannel 1: and it's coming up with $3.64 90. So if I place the order, you can definitely give me Internet. Right?\n\nChannel 0: Yes. That is correct. So we will refer to your order. So once we got it, our technical department will go ahead and do the job process to your order. As you mentioned, you're ordering the Linham basic, and then you will be receiving the router that you're ordering, which is already a preconfigured router, the applicable and compatible router that we have available is the two nineteen ninety five.\n\nAnd then if I heard you right, you're opting to sign for twelve month contract, so you will be also eligible for 15% discount for three months.\n\nChannel 1: Perfect.\n\nChannel 0: Thank\n\nChannel 1: Okay.\n\nChannel 0: you.\n\nChannel 1: I'm proceeding with the payments now. Just bear with\n\nChannel 0: Mhmm.\n\nChannel 1: me.\n\nChannel 0: And then also for your reference, the NDC will the NDC invoice will send to you via email once we got your\n\nChannel 1: Then I get after this 364, I'm just gonna get monthly payments. Is that correct?\n\nChannel 0: Oh, yes. A recurring invoice will be sent to you for the 6995. But for the first three months, you will be getting 15%. It will be encoded to your account. And I I just wanted to let you know after the payment that you're processing right now, you will get a separate invoice for the NDC, three\n\nChannel 1: What's\n\nChannel 0: $130.\n\nChannel 1: NBT?\n\nChannel 0: Yes. That's the one that I'm talking about. NDC, it's a mandated charges if the address is a first time connecting and activating a Internet services. And this NDC, it's being instructed and charged by the Linham network, and we are just collecting it in behalf of them because we are the retailer, the Internet service retailer.\n\nChannel 1: Okay.\n\nChannel 0: And\n\nChannel 1: Just\n\nChannel 0: they\n\nChannel 1: bear with\n\nChannel 0: check\n\nChannel 1: me. Sorry.\n\nChannel 0: sure. Go ahead. So upon checking, our tech department confirmed to Linham that your address is the first time connecting and activating the Internet services, and it's required a mandated NDC of $330 that's included\n\nChannel 1: So I\n\nChannel 0: the\n\nChannel 1: have\n\nChannel 0: GST.\n\nChannel 1: to pay another $330?\n\nChannel 0: Yes. That's correct.\n\nChannel 1: So altogether, I have to pay 600 to connect the Internet?\n\nChannel 0: Yeah. Yes. That's right. The NDC, it's payable within seven days upon receipt of the invoice.\n\nChannel 1: Okay. Alright. No worries. Alright. I've put the order through.\n\nI've never had to pay $600 to connect Internet. This is ridiculous. But, sure, I've just put the order through.\n\nChannel 0: Oh, okay. Thank you. So once we got your receipt order receipt, we'll go ahead and forward this. Actually, this will be checked by our tech department, and then they will send you some details and emails about your order. We just got it.\n\nOne moment. Okay? Since I have you on the line, let me check. Just bear with me here. It's still loading.\n\nOkay. Okay. We got your order. Please keep your line open. And, router and the activation of the services and then\n\nChannel 1: And\n\nChannel 0: the invoice for\n\nChannel 1: do\n\nChannel 0: the NDC.\n\nChannel 1: do do I get to tell you what date I need it activated from? Or\n\nChannel 0: Yeah. Actually, our standard operation process, once we receive your order, our technical department and provisioning team will start submitting\n\nChannel 1: Because I\n\nChannel 0: the\n\nChannel 1: don't\n\nChannel 0: order.\n\nChannel 1: move in until next Friday.\n\nChannel 0: Oh, okay. One moment here. Let me just check next Friday. Alright. So here's the thing.\n\nIn reference with the activation and provisioning, let me connect you to our tech department because they are the one who's handling this. In that way, they could process this accordingly. Okay? Just\n\nChannel 1: Can I\n\nChannel 0: one\n\nChannel 1: can\n\nChannel 0: moment.\n\nChannel 1: they give me a callback? Or\n\nChannel 0: Oh oh, sure. Sure. Sure. Or if if you don't have any time to get transfer, I can note it the thing that you would like to request so I can just endorse them. You said\n\nChannel 1: Perfect.\n\nChannel 0: you would like to have it\n\nChannel 1: I'm moving\n\nChannel 0: activated\n\nChannel 1: next Friday. Yes.\n\nChannel 0: next Friday. Okay. Next Friday. So here's what we are going to do. I'll go ahead and have this forwarded to our tech rep, and then they will just give you a call if there's any update.\n\nBut I'll tell them that you would like to\n\nChannel 1: Sounds good. And\n\nChannel 0: have\n\nChannel 1: the modem\n\nChannel 0: it\n\nChannel 1: will\n\nChannel 0: activated\n\nChannel 1: be just sent\n\nChannel 0: for\n\nChannel 1: out.\n\nChannel 0: the\n\nChannel 1: Right?\n\nChannel 0: yes. Yes. Let me check here. Your service address is the same to the billing address you put in. Right?\n\nBecause\n\nChannel 1: Sorry.\n\nChannel 0: sometimes\n\nChannel 1: What was that?\n\nChannel 0: our sometimes our customer is providing, like, oh, you do have the shipping address different. Okay. One moment here. 12 Harvard Street. Yeah.\n\nWe will send the router to this address you put in as your shipping address. K? Because once we send out the router, it it's already been activated because they will pre provision it. So it means to\n\nChannel 1: Okay.\n\nChannel 0: say you don't need to do anything\n\nChannel 1: I'll ask to send\n\nChannel 0: with\n\nChannel 1: it\n\nChannel 0: your\n\nChannel 1: to a different address anyway. So\n\nChannel 0: yeah. I've seen it from your order receipt. It's for 12 Harvard Street. Right? Yeah.\n\nYeah. Friday. Okay. Sure. I will endorse these details.\n\nNext Friday. Yeah. Got it.\n\nChannel 1: Thank you so much\n\nChannel 0: Alright.\n\nChannel 1: for your help today.\n\nChannel 0: You're welcome, Anita. It's my pleasure to\n\nChannel 1: And\n\nChannel 0: assist\n\nChannel 1: when do\n\nChannel 0: you.\n\nChannel 1: I\n\nChannel 0: And\n\nChannel 1: receive\n\nChannel 0: we\n\nChannel 1: that invoice? On\n\nChannel 0: yes.\n\nChannel 1: Friday?\n\nChannel 0: Yes. No. No. You will be receiving the invoice Friday. Okay.\n\nYeah. Sure. I can do that for you anyway. I can just send you the invoice next Friday. So the time frame to to make the settlement, it's within seven\n\nChannel 1: Seven\n\nChannel 0: days\n\nChannel 1: days.\n\nChannel 0: on next Friday. Okay? I can\n\nChannel 1: Perfect.\n\nChannel 0: do that for you. Yeah.\n\nChannel 1: Perfect. Thank you so much for your help today. Appreciate\n\nChannel 0: You're welcome,\n\nChannel 1: it.\n\nChannel 0: Anita. It's my pleasure, and we are delighted to welcome you to Airtel. Have a good one,\n\nChannel 1: You\n\nChannel 0: and\n\nChannel 1: too. Bye.\n\nChannel 0: we'll","paragraphs":[{"sentences":[{"text":"Calling Airtel accounts.","start":0.24,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.15640207131703696},{"text":"How may I help you today?","start":1.1999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.2503875369826953}],"sentiment":"neutral","sentiment_score":0.2190590484274758,"channel":0,"num_words":9,"start":0.24,"end":2.42},{"sentences":[{"text":"Hi.","start":2.96,"end":3.12,"sentiment":"neutral","sentiment_score":0.041100651025772095},{"text":"I'm just wondering.","start":3.12,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.020157260820269585},{"text":"I'm just on the website, but I wanna ensure that you provide Internet to my building.","start":3.9199998,"end":7.54,"sentiment":"neutral","sentiment_score":0.04004779062233865},{"text":"My address is 803","start":7.6,"end":9.3,"sentiment":"neutral","sentiment_score":0.01459670509211719}],"sentiment":"neutral","sentiment_score":0.033363495992186167,"channel":1,"num_words":24,"start":2.96,"end":9.3},{"sentences":[{"text":"One moment, please.","start":10.8,"end":11.86,"sentiment":"neutral","sentiment_score":0.012988117523491383},{"text":"803","start":12.96,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.007083260454237461}],"sentiment":"neutral","sentiment_score":0.011511903256177902,"channel":0,"num_words":4,"start":10.8,"end":14.0199995},{"sentences":[{"text":"Slash one","start":14.924999,"end":15.905,"sentiment":"neutral","sentiment_score":0.006830170750617981}],"sentiment":"neutral","sentiment_score":0.006830170750617981,"channel":1,"num_words":2,"start":14.924999,"end":15.905},{"sentences":[{"text":"Mhmm.","start":17.045,"end":17.545,"sentiment":"neutral","sentiment_score":0.013890800066292286}],"sentiment":"neutral","sentiment_score":0.013890800066292286,"channel":0,"num_words":1,"start":17.045,"end":17.545},{"sentences":[{"text":"Brewer Street in Philip.","start":18.125,"end":22.625,"sentiment":"neutral","sentiment_score":0.016608787700533867}],"sentiment":"neutral","sentiment_score":0.016608787700533867,"channel":1,"num_words":4,"start":18.125,"end":22.625},{"sentences":[{"text":"Infinite.","start":24.485,"end":24.985,"sentiment":"neutral","sentiment_score":0.14852114021778107},{"text":"Okay.","start":25.285,"end":25.785,"sentiment":"neutral","sentiment_score":0.0385173037648201}],"sentiment":"neutral","sentiment_score":0.09351922199130058,"channel":0,"num_words":2,"start":24.485,"end":25.785},{"sentences":[{"text":"Philip.","start":26.22,"end":26.72,"sentiment":"neutral","sentiment_score":0.02211741730570793},{"text":"Philip.","start":26.779999,"end":27.279999,"sentiment":"neutral","sentiment_score":0.016021624207496643}],"sentiment":"neutral","sentiment_score":0.019069520756602287,"channel":1,"num_words":2,"start":26.22,"end":27.279999},{"sentences":[{"text":"Oh, Philip Philip Ock.","start":27.605,"end":29.46,"sentiment":"neutral","sentiment_score":0.010780977783724666}],"sentiment":"neutral","sentiment_score":0.010780977783724666,"channel":0,"num_words":4,"start":27.605,"end":29.46},{"sentences":[{"text":"Philip, p h I l l I p.","start":29.34,"end":33.2,"sentiment":"neutral","sentiment_score":0.012927075964398682}],"sentiment":"neutral","sentiment_score":0.012927075964398682,"channel":1,"num_words":8,"start":29.34,"end":33.2},{"sentences":[{"text":"Mhmm.","start":33.379997,"end":33.62,"sentiment":"neutral","sentiment_score":0.011407546699047089},{"text":"Mhmm.","start":33.62,"end":34.1,"sentiment":"neutral","sentiment_score":0.025307007133960724},{"text":"Got it.","start":34.1,"end":34.84,"sentiment":"neutral","sentiment_score":0.10663168504834175},{"text":"Thank you.","start":38.18,"end":38.739998,"sentiment":"positive","sentiment_score":0.3446080833673477},{"text":"May I have your first name, please?","start":38.739998,"end":40.68,"sentiment":"neutral","sentiment_score":0.1194135429603713}],"sentiment":"neutral","sentiment_score":0.13654529933746046,"channel":0,"num_words":13,"start":33.379997,"end":40.68},{"sentences":[{"text":"My my name is Anita.","start":41.555,"end":42.775,"sentiment":"neutral","sentiment_score":0.08651619404554367}],"sentiment":"neutral","sentiment_score":0.08651619404554367,"channel":1,"num_words":5,"start":41.555,"end":42.775},{"sentences":[{"text":"Anita.","start":43.555,"end":44.055,"sentiment":"neutral","sentiment_score":0.1365261971950531},{"text":"Thank you.","start":44.114998,"end":44.515,"sentiment":"positive","sentiment_score":0.553856760263443},{"text":"Nice to have you on the line, Anita.","start":44.515,"end":46.035,"sentiment":"positive","sentiment_score":0.6949878484010696},{"text":"Just give me a minute or two while I place you on 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customer calls Airtel to inquire about providing internet to their building. The agent confirms the customer's address and explains the process for activating the internet service and receiving a new router. The agent also confirms the customer's activation and provisioning date and promises to send an invoice for the service."},"intents":{"segments":[{"text":"I'm just on the website, but I wanna ensure that you provide Internet to my building. My address is 803 One moment, please.","start_word":13,"end_word":35,"intents":[{"intent":"Schedule internet service","confidence_score":0.0030641283}]},{"text":"and it's coming up with $3.64 90.","start_word":296,"end_word":302,"intents":[{"intent":"Confirm price","confidence_score":0.0066823354},{"intent":"Confirm price","confidence_score":0.00679975}]},{"text":"So if I place the order, you can definitely give me Internet. Right? Yes.","start_word":303,"end_word":316,"intents":[{"intent":"Place order","confidence_score":0.6481953}]},{"text":"That is correct.","start_word":317,"end_word":319,"intents":[{"intent":"Confirm order","confidence_score":0.12593131}]},{"text":"As you mentioned, you're ordering the Linham basic, and then you will be receiving the router that you're ordering, which is already a preconfigured router, the applicable and compatible router that we have available is the two nineteen ninety five.","start_word":346,"end_word":385,"intents":[{"intent":"Provide router information","confidence_score":0.018844213}]},{"text":"And then also for your reference, the NDC will the NDC invoice will send to you via email once we got your Then I get after this 364, I'm just gonna get monthly payments. Is that correct? 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Okay.","start_word":534,"end_word":583,"intents":[{"intent":"Verify address","confidence_score":0.0016301931}]},{"text":"So upon checking, our tech department confirmed to Linham that your address is the first time connecting and activating the Internet services, and it's required a mandated NDC of $330 that's included So I the have GST.","start_word":595,"end_word":631,"intents":[{"intent":"Confirm address and payment","confidence_score":0.072379805},{"intent":"Sync internet services and send details","confidence_score":6.8208145e-8}]},{"text":"In reference with the activation and provisioning, let me connect you to our tech department because they are the one who's handling this. In that way, they could process this accordingly. Okay?","start_word":850,"end_word":881,"intents":[{"intent":"Connect to tech department","confidence_score":0.10584926}]},{"text":"they give me a callback? Or Oh oh, sure. 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It's my pleasure to And assist when do you.","start_word":1147,"end_word":1162,"intents":[{"intent":"Offer assistance","confidence_score":0.010809433}]}]},"sentiments":{"segments":[{"text":"Calling Airtel accounts. How may I help you today? Hi. I'm just wondering. I'm just on the website, but I wanna ensure that you provide Internet to my building. My address is 803 One moment, please. 803 Slash one Mhmm. Brewer Street in Philip. Infinite. Okay. Philip. Philip. Oh, Philip Philip Ock. Philip, p h I l l I p. Mhmm. Mhmm. Got it.","start_word":0,"end_word":63,"sentiment":"neutral","sentiment_score":0.05073230341076851},{"text":"Thank you.","start_word":64,"end_word":65,"sentiment":"positive","sentiment_score":0.3375976085662842},{"text":"May I have your first name, please? My my name is Anita. Anita.","start_word":66,"end_word":78,"sentiment":"neutral","sentiment_score":0.11416693031787872},{"text":"Thank you. Nice to have you on the line, Anita. Just give me a minute or two while I place you on hold.","start_word":79,"end_word":101,"sentiment":"positive","sentiment_score":0.5029617547988892},{"text":"I will ask our tech department to check this address so we can confirm which network is sendable to your address. Okay? Thank you so much.","start_word":102,"end_word":127,"sentiment":"neutral","sentiment_score":0.2073163092136383},{"text":"I'm just dying for one month.","start_word":128,"end_word":133,"sentiment":"negative","sentiment_score":-0.34494176506996155},{"text":"Thank you so much for patiently waiting on the line, That's Anita. okay. I'm sorry for that hold, but our tech rep is still currently checking which services is enabled to your address. So I'm just waiting for their response. Okay? Just bear with Yep. me. I'm sure NBN is not applicable. Okay. Got it now. So they confirmed your network is Linham, and it's require a new development charges, which is $330. This mandated Yep. That's fine. charge? I'm just wondering if you guys can provide Internet to the building. That's all. Because not every provider does. Yes. We can confirm that we can provide you service, and your address is enabled for So I'm a just Linham online, network. and I'm just putting the order through. I've picked Mm-mm. the Lyneum basic for 69 Mhmm. 95, and then I've picked a one off payment of 219, then a twelve month contract at $45 and express postage postage at 30, Mhmm. and it's coming up with $3.64 90.","start_word":134,"end_word":302,"sentiment":"neutral","sentiment_score":0.035823449801058456},{"text":"So if I place the order, you can definitely give me Internet.","start_word":303,"end_word":314,"sentiment":"positive","sentiment_score":0.47493475675582886},{"text":"Right? Yes. That is correct. So we will refer to your order. So once we got it, our technical department will go ahead and do the job process to your order. As you mentioned, you're ordering the Linham basic, and then you will be receiving the router that you're ordering, which is already a preconfigured router, the applicable and compatible router that we have available is the two nineteen ninety five. And then if I heard you right, you're opting to sign for twelve month contract, so you will be also eligible for 15% discount for three months.","start_word":315,"end_word":412,"sentiment":"neutral","sentiment_score":0.1961050033569336},{"text":"Perfect. Thank Okay. you.","start_word":413,"end_word":416,"sentiment":"positive","sentiment_score":0.4926396906375885},{"text":"I'm proceeding with the payments now. Just bear with Mhmm. me. And then also for your reference, the NDC will the NDC invoice will send to you via email once we got your Then I get after this 364, I'm just gonna get monthly payments. Is that correct? Oh, yes. A recurring invoice will be sent to you for the 6995. But for the first three months, you will be getting 15%. It will be encoded to your account. And I I just wanted to let you know after the payment that you're processing right now, you will get a separate invoice for the NDC, three What's $130. NBT? Yes. That's the one that I'm talking about. NDC, it's a mandated charges if the address is a first time connecting and activating a Internet services. And this NDC, it's being instructed and charged by the Linham network, and we are just collecting it in behalf of them because we are the retailer, the Internet service retailer. Okay. And Just they bear with check me. Sorry. sure. Go ahead. So upon checking, our tech department confirmed to Linham that your address is the first time connecting and activating the Internet services, and it's required a mandated NDC of $330 that's included So I the have GST. to pay another $330? Yes. That's correct. So altogether, I have to pay 600 to connect the Internet? Yeah. Yes. That's right. The NDC, it's payable within seven days upon receipt of the invoice. Okay. Alright. No worries. Alright. I've put the order through. I've never had to pay $600 to connect Internet.","start_word":417,"end_word":684,"sentiment":"neutral","sentiment_score":0.0696548504838303},{"text":"This is ridiculous.","start_word":685,"end_word":687,"sentiment":"negative","sentiment_score":-0.42737025022506714},{"text":"But, sure, I've just put the order through. Oh, okay.","start_word":688,"end_word":697,"sentiment":"neutral","sentiment_score":0.16777648031711578},{"text":"Thank you.","start_word":698,"end_word":699,"sentiment":"positive","sentiment_score":0.5210050940513611},{"text":"So once we got your receipt order receipt, we'll go ahead and forward this. Actually, this will be checked by our tech department, and then they will send you some details and emails about your order. We just got it. One moment. Okay? Since I have you on the line, let me check. Just bear with me here. It's still loading. Okay. Okay. We got your order. Please keep your line open. And, router and the activation of the services and then And the invoice for do the NDC. do do I get to tell you what date I need it activated from? Or Yeah. Actually, our standard operation process, once we receive your order, our technical department and provisioning team will start submitting Because I the don't order. move in until next Friday. Oh, okay. One moment here. Let me just check next Friday. Alright. So here's the thing. In reference with the activation and provisioning, let me connect you to our tech department because they are the one who's handling this. In that way, they could process this accordingly. Okay? Just Can I one can moment. they give me a callback? Or Oh oh, sure. Sure. Sure. Or if if you don't have any time to get transfer, I can note it the thing that you would like to request so I can just endorse them.","start_word":700,"end_word":927,"sentiment":"neutral","sentiment_score":0.05727458551624104},{"text":"You said Perfect.","start_word":928,"end_word":930,"sentiment":"positive","sentiment_score":0.3443312644958496},{"text":"you would like to have it I'm moving activated next Friday. Yes. next Friday. Okay. Next Friday. So here's what we are going to do. I'll go ahead and have this forwarded to our tech rep, and then they will just give you a call if there's any update. But I'll tell them that you would like to Sounds good. And have the modem it will activated be just sent for out. the Right? yes. Yes. Let me check here. Your service address is the same to the billing address you put in. Right? Because Sorry. sometimes What was that? our sometimes our customer is providing, like, oh, you do have the shipping address different. Okay. One moment here. 12 Harvard Street. Yeah. We will send the router to this address you put in as your shipping address. K? Because once we send out the router, it it's already been activated because they will pre provision it. So it means to Okay. say you don't need to do anything I'll ask to send with it your to a different address anyway. So yeah. I've seen it from your order receipt. It's for 12 Harvard Street. Right? Yeah. Yeah. Friday. Okay. Sure. I will endorse these details. Next Friday. Yeah. Got it.","start_word":931,"end_word":1141,"sentiment":"neutral","sentiment_score":0.0680195689201355},{"text":"Thank you so much Alright. for your help today. You're welcome, Anita.","start_word":1142,"end_word":1153,"sentiment":"positive","sentiment_score":0.48461997509002686},{"text":"It's my pleasure to And assist when do you. I And receive we that invoice? On yes. Friday? Yes. No. No. You will be receiving the invoice Friday. Okay. Yeah. Sure. I can do that for you anyway. I can just send you the invoice next Friday. So the time frame to to make the settlement, it's within seven Seven days days. on next Friday. Okay?","start_word":1154,"end_word":1219,"sentiment":"neutral","sentiment_score":0.1476908028125763},{"text":"I can Perfect. do that for you.","start_word":1220,"end_word":1226,"sentiment":"positive","sentiment_score":0.4075595438480377},{"text":"Yeah.","start_word":1227,"end_word":1227,"sentiment":"neutral","sentiment_score":0.15300479531288147},{"text":"Perfect. Thank you so much for your help today. Appreciate You're welcome, it. Anita. It's my pleasure, and we are delighted to welcome you to Airtel. Have a good one, You and too.","start_word":1228,"end_word":1260,"sentiment":"positive","sentiment_score":0.7772276997566223},{"text":"Bye. we'll","start_word":1261,"end_word":1262,"sentiment":"neutral","sentiment_score":0.2361412942409515}],"average":{"sentiment":"neutral","sentiment_score":0.1165189823092998}}}}