{"metadata":{"transaction_key":"deprecated","request_id":"019eb41b-440f-7512-9ad7-a3fa4613eb4b","sha256":"6e1c88a04f9f12788d5c121c4c33ece77c0e9fd2eb765f881f5dc0e863014996","created":"2026-06-11T00:35:48.027Z","duration":36.863937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":113,"output_tokens":50},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":127,"output_tokens":127},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":127,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"I mean, now is not a good time. Yeah. Tomorrow at 3PM. Thanks. Bye.","confidence":0.97998047,"words":[{"word":"i","start":16.295,"end":16.795,"confidence":0.59814453,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4259384572505951},{"word":"mean","start":17.095001,"end":17.495,"confidence":0.6873779,"punctuated_word":"mean,","sentiment":"negative","sentiment_score":-0.3687284588813782},{"word":"now","start":17.495,"end":17.735,"confidence":0.9135742,"punctuated_word":"now","sentiment":"negative","sentiment_score":-0.5448436141014099},{"word":"is","start":17.735,"end":17.815,"confidence":0.6699219,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.680180549621582},{"word":"not","start":17.815,"end":17.975,"confidence":0.9980469,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6511632204055786},{"word":"a","start":17.975,"end":18.135,"confidence":0.9980469,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6250834465026855},{"word":"good","start":18.135,"end":18.295,"confidence":1.0,"punctuated_word":"good","sentiment":"negative","sentiment_score":-0.6610924005508423},{"word":"time","start":18.295,"end":18.795,"confidence":0.9995117,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.5931746959686279},{"word":"yeah","start":25.735,"end":26.055,"confidence":0.92700195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.004217671230435371},{"word":"tomorrow","start":26.055,"end":26.455,"confidence":0.9970703,"punctuated_word":"Tomorrow","sentiment":"neutral","sentiment_score":0.0004605017602443695},{"word":"at","start":26.455,"end":26.615,"confidence":0.8100586,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.002745186910033226},{"word":"3pm","start":26.615,"end":27.435001,"confidence":0.9857178,"punctuated_word":"3PM.","sentiment":"neutral","sentiment_score":0.02216377854347229},{"word":"thanks","start":35.928875,"end":36.408875,"confidence":0.94018555,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.30831241607666016},{"word":"bye","start":36.408875,"end":36.863937,"confidence":0.97998047,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.08332343399524689}],"paragraphs":{"transcript":"\nI mean, now is not a good time. Yeah. Tomorrow at 3PM. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"I mean, now is not a good time.","start":16.295,"end":18.795,"sentiment":"negative","sentiment_score":-0.5687756054103374},{"text":"Yeah.","start":25.735,"end":26.055,"sentiment":"neutral","sentiment_score":-0.004217671230435371},{"text":"Tomorrow at 3PM.","start":26.055,"end":27.435001,"sentiment":"neutral","sentiment_score":0.006626364464561145},{"text":"Thanks.","start":35.928875,"end":36.408875,"sentiment":"neutral","sentiment_score":0.30831241607666016},{"text":"Bye.","start":36.408875,"end":36.863937,"sentiment":"neutral","sentiment_score":0.08332343399524689}],"sentiment":"neutral","sentiment_score":-0.2959219693605389,"num_words":14,"start":16.295,"end":36.863937}]}}]},{"alternatives":[{"transcript":"Hi. This is Mia calling from Tonno Direct Australia. Have I caught you at an okay time? Just so you know, I'm an AI assistant calling on behalf of Tonno Direct Australia, and you can ask to be taken off our list at any time. I understand. Would there be a better time for me to call back? Great. I'll give you a callback tomorrow at 3PM. Thank you, and have a wonderful day. Goodbye.","confidence":1.0,"words":[{"word":"hi","start":2.8799999,"end":3.12,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.015482980757951736},{"word":"this","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.02155010588467121},{"word":"is","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02982403337955475},{"word":"mia","start":3.52,"end":3.84,"confidence":0.9873047,"punctuated_word":"Mia","sentiment":"neutral","sentiment_score":0.023900387808680534},{"word":"calling","start":3.84,"end":4.16,"confidence":0.984375,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.02568850852549076},{"word":"from","start":4.16,"end":4.4,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03565225750207901},{"word":"tonno","start":4.4,"end":4.72,"confidence":0.810791,"punctuated_word":"Tonno","sentiment":"neutral","sentiment_score":0.028004489839076996},{"word":"direct","start":4.72,"end":5.04,"confidence":0.9370117,"punctuated_word":"Direct","sentiment":"neutral","sentiment_score":0.02448113076388836},{"word":"australia","start":5.04,"end":5.54,"confidence":0.99902344,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.02704538032412529},{"word":"have","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.01159677468240261},{"word":"i","start":6.0,"end":6.08,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0015292763710021973},{"word":"caught","start":6.08,"end":6.3199997,"confidence":0.9951172,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.0002733515575528145},{"word":"you","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.017491314560174942},{"word":"at","start":6.48,"end":6.56,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.015953466296195984},{"word":"an","start":6.56,"end":6.72,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.006881900131702423},{"word":"okay","start":6.72,"end":7.04,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.01353011466562748},{"word":"time","start":7.04,"end":7.52,"confidence":1.0,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.03069101646542549},{"word":"just","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.17715050280094147},{"word":"so","start":7.7599998,"end":7.8399997,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.19703185558319092},{"word":"you","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1642666906118393},{"word":"know","start":8.0,"end":8.32,"confidence":0.99658203,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.16230151057243347},{"word":"i'm","start":8.32,"end":8.559999,"confidence":0.99316406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.15137404203414917},{"word":"an","start":8.559999,"end":8.8,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.08280651271343231},{"word":"ai","start":8.8,"end":9.12,"confidence":0.99902344,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":-0.08212466537952423},{"word":"assistant","start":9.12,"end":9.599999,"confidence":0.9980469,"punctuated_word":"assistant","sentiment":"neutral","sentiment_score":-0.12311223149299622},{"word":"calling","start":9.599999,"end":9.92,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.109990194439888},{"word":"on","start":9.92,"end":10.08,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08789922297000885},{"word":"behalf","start":10.08,"end":10.4,"confidence":1.0,"punctuated_word":"behalf","sentiment":"neutral","sentiment_score":-0.11237747967243196},{"word":"of","start":10.4,"end":10.559999,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.10210427641868591},{"word":"tonno","start":10.559999,"end":10.96,"confidence":0.99316406,"punctuated_word":"Tonno","sentiment":"neutral","sentiment_score":-0.13296043872833252},{"word":"direct","start":10.96,"end":11.44,"confidence":0.9980469,"punctuated_word":"Direct","sentiment":"neutral","sentiment_score":-0.11423195153474808},{"word":"australia","start":11.44,"end":11.94,"confidence":0.9680176,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.10583116859197617},{"word":"and","start":12.08,"end":12.24,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1446801871061325},{"word":"you","start":12.24,"end":12.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18643857538700104},{"word":"can","start":12.4,"end":12.559999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.17701172828674316},{"word":"ask","start":12.559999,"end":12.799999,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.22776751220226288},{"word":"to","start":12.799999,"end":12.88,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.31763091683387756},{"word":"be","start":12.88,"end":13.04,"confidence":1.0,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.3439757227897644},{"word":"taken","start":13.04,"end":13.36,"confidence":1.0,"punctuated_word":"taken","sentiment":"negative","sentiment_score":-0.447133332490921},{"word":"off","start":13.36,"end":13.5199995,"confidence":0.9951172,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.4451766610145569},{"word":"our","start":13.5199995,"end":13.679999,"confidence":0.9970703,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.3935315608978271},{"word":"list","start":13.679999,"end":14.0,"confidence":1.0,"punctuated_word":"list","sentiment":"negative","sentiment_score":-0.5251769423484802},{"word":"at","start":14.0,"end":14.24,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.26839831471443176},{"word":"any","start":14.24,"end":14.48,"confidence":0.9760742,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.25946205854415894},{"word":"time","start":14.48,"end":14.98,"confidence":0.99902344,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.3459332585334778},{"word":"i","start":20.545,"end":20.785,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.28558942675590515},{"word":"understand","start":20.785,"end":21.285,"confidence":0.9995117,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.2456333041191101},{"word":"would","start":21.425,"end":21.585,"confidence":1.0,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.1780722737312317},{"word":"there","start":21.585,"end":21.824999,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.155897855758667},{"word":"be","start":21.824999,"end":21.904999,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1747959852218628},{"word":"a","start":21.904999,"end":21.984999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13942167162895203},{"word":"better","start":21.984999,"end":22.384998,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.19111670553684235},{"word":"time","start":22.384998,"end":22.625,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.10547590255737305},{"word":"for","start":22.625,"end":22.705,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.18532879650592804},{"word":"me","start":22.705,"end":22.945,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.15106512606143951},{"word":"to","start":22.945,"end":23.025,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15268084406852722},{"word":"call","start":23.025,"end":23.265,"confidence":0.94628906,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.09985227137804031},{"word":"back","start":23.265,"end":23.765,"confidence":1.0,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":-0.1339767873287201},{"word":"great","start":29.838936,"end":30.238937,"confidence":0.9995117,"punctuated_word":"Great.","sentiment":"positive","sentiment_score":0.4715009331703186},{"word":"i'll","start":30.238937,"end":30.398937,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.3120783865451813},{"word":"give","start":30.398937,"end":30.558937,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.3068065643310547},{"word":"you","start":30.558937,"end":30.718937,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.37303298711776733},{"word":"a","start":30.718937,"end":30.798937,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.30747631192207336},{"word":"callback","start":30.798937,"end":31.278936,"confidence":0.9941406,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.2215575575828552},{"word":"tomorrow","start":31.278936,"end":31.778936,"confidence":1.0,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.13553984463214874},{"word":"at","start":31.838936,"end":32.078938,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.17520615458488464},{"word":"3pm","start":32.078938,"end":32.898937,"confidence":0.99975586,"punctuated_word":"3PM.","sentiment":"neutral","sentiment_score":0.20076654851436615},{"word":"thank","start":33.198936,"end":33.438934,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6628449559211731},{"word":"you","start":33.438934,"end":33.598938,"confidence":0.98999023,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.607340931892395},{"word":"and","start":33.598938,"end":33.758938,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5529307126998901},{"word":"have","start":33.758938,"end":33.918938,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.617871105670929},{"word":"a","start":33.918938,"end":34.078938,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6013284921646118},{"word":"wonderful","start":34.078938,"end":34.478935,"confidence":1.0,"punctuated_word":"wonderful","sentiment":"positive","sentiment_score":0.6444913148880005},{"word":"day","start":34.478935,"end":34.718937,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5554317235946655},{"word":"goodbye","start":34.718937,"end":35.218937,"confidence":0.9995117,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":0.2261686623096466}],"paragraphs":{"transcript":"\nHi. This is Mia calling from Tonno Direct Australia. Have I caught you at an okay time? Just so you know, I'm an AI assistant calling on behalf of Tonno Direct Australia, and you can ask to be taken off our list at any time. I understand.\n\nWould there be a better time for me to call back? Great. I'll give you a callback tomorrow at 3PM. Thank you, and have a wonderful day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.015482980757951736},{"text":"This is Mia calling from Tonno Direct Australia.","start":3.12,"end":5.54,"sentiment":"neutral","sentiment_score":0.027018286753445864},{"text":"Have I caught you at an okay time?","start":5.7599998,"end":7.52,"sentiment":"neutral","sentiment_score":-0.00934420817065984},{"text":"Just so you know, I'm an AI assistant calling on behalf of Tonno Direct Australia, and you can ask to be taken off our list at any time.","start":7.52,"end":14.98,"sentiment":"neutral","sentiment_score":-0.21385283981050765},{"text":"I understand.","start":20.545,"end":21.285,"sentiment":"neutral","sentiment_score":-0.26561136543750763}],"sentiment":"neutral","sentiment_score":-0.13536652417338274,"num_words":47,"start":2.8799999,"end":21.285},{"sentences":[{"text":"Would there be a better time for me to call back?","start":21.425,"end":23.765,"sentiment":"neutral","sentiment_score":-0.15160765634341675},{"text":"Great.","start":29.838936,"end":30.238937,"sentiment":"positive","sentiment_score":0.4715009331703186},{"text":"I'll give you a callback tomorrow at 3PM.","start":30.238937,"end":32.898937,"sentiment":"neutral","sentiment_score":0.2540580444037914},{"text":"Thank you, and have a wonderful day.","start":33.198936,"end":34.718937,"sentiment":"positive","sentiment_score":0.6060341766902378},{"text":"Goodbye.","start":34.718937,"end":35.218937,"sentiment":"neutral","sentiment_score":0.2261686623096466}],"sentiment":"neutral","sentiment_score":0.18945317742015635,"num_words":28,"start":21.425,"end":35.218937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Mia calling from Tonno Direct Australia. Have I caught you at an okay time? Just so you know, I'm an AI assistant calling on behalf of Tonno Direct Australia, and you can ask to be taken off our list at any time.\n\nChannel 0: I mean, now is not a good time.\n\nChannel 1: I understand. Would there be a better time for me to call back?\n\nChannel 0: Yeah. Tomorrow at 3PM.\n\nChannel 1: Great. I'll give you a callback tomorrow at 3PM. Thank you, and have a wonderful day. Goodbye.\n\nChannel 0: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.015482980757951736},{"text":"This is Mia calling from Tonno Direct Australia.","start":3.12,"end":5.54,"sentiment":"neutral","sentiment_score":0.027018286753445864},{"text":"Have I caught you at an okay time?","start":5.7599998,"end":7.52,"sentiment":"neutral","sentiment_score":-0.00934420817065984},{"text":"Just so you know, I'm an AI assistant calling on behalf of Tonno Direct Australia, and you can ask to be taken off our list at any time.","start":7.52,"end":14.98,"sentiment":"neutral","sentiment_score":-0.21385283981050765}],"sentiment":"neutral","sentiment_score":-0.12957786456164386,"channel":1,"num_words":45,"start":2.8799999,"end":14.98},{"sentences":[{"text":"I mean, now is not a good time.","start":16.295,"end":18.795,"sentiment":"negative","sentiment_score":-0.5687756054103374}],"sentiment":"negative","sentiment_score":-0.5687756054103374,"channel":0,"num_words":8,"start":16.295,"end":18.795},{"sentences":[{"text":"I understand.","start":20.545,"end":21.285,"sentiment":"neutral","sentiment_score":-0.26561136543750763},{"text":"Would there be a better time for me to call back?","start":21.425,"end":23.765,"sentiment":"neutral","sentiment_score":-0.15160765634341675}],"sentiment":"neutral","sentiment_score":-0.16914668851173842,"channel":1,"num_words":13,"start":20.545,"end":23.765},{"sentences":[{"text":"Yeah.","start":25.735,"end":26.055,"sentiment":"neutral","sentiment_score":-0.004217671230435371},{"text":"Tomorrow at 3PM.","start":26.055,"end":27.435001,"sentiment":"neutral","sentiment_score":0.006626364464561145}],"sentiment":"neutral","sentiment_score":0.0039153555408120155,"channel":0,"num_words":4,"start":25.735,"end":27.435001},{"sentences":[{"text":"Great.","start":29.838936,"end":30.238937,"sentiment":"positive","sentiment_score":0.4715009331703186},{"text":"I'll give you a callback tomorrow at 3PM.","start":30.238937,"end":32.898937,"sentiment":"neutral","sentiment_score":0.2540580444037914},{"text":"Thank you, and have a wonderful day.","start":33.198936,"end":34.718937,"sentiment":"positive","sentiment_score":0.6060341766902378},{"text":"Goodbye.","start":34.718937,"end":35.218937,"sentiment":"neutral","sentiment_score":0.2261686623096466}],"sentiment":"positive","sentiment_score":0.4101395992671742,"channel":1,"num_words":17,"start":29.838936,"end":35.218937},{"sentences":[{"text":"Thanks.","start":35.928875,"end":36.408875,"sentiment":"neutral","sentiment_score":0.30831241607666016},{"text":"Bye.","start":36.408875,"end":36.863937,"sentiment":"neutral","sentiment_score":0.08332343399524689}],"sentiment":"neutral","sentiment_score":0.19581792503595352,"channel":0,"num_words":2,"start":35.928875,"end":36.863937}]},"summary":{"result":"success","short":"An AI assistant from Tonno Direct Australia calls and asks to be taken off their list. The customer is asked to call back at 3PM the next day to arrange a better time. The agent agrees to call back at 3PM the following day."},"intents":{"segments":[{"text":"Would there be a better time for me to call back? Yeah. Tomorrow at 3PM. Great. I'll give you a callback tomorrow at 3PM.","start_word":55,"end_word":78,"intents":[{"intent":"Request callback","confidence_score":0.4166359}]}]},"sentiments":{"segments":[{"text":"Hi. This is Mia calling from Tonno Direct Australia. Have I caught you at an okay time? Just so you know, I'm an AI assistant calling on behalf of Tonno Direct Australia, and you can ask to be taken off our list at any time.","start_word":0,"end_word":44,"sentiment":"neutral","sentiment_score":-0.11934468895196916},{"text":"I mean, now is not a good time.","start_word":45,"end_word":52,"sentiment":"negative","sentiment_score":-0.5579264760017395},{"text":"I understand. Would there be a better time for me to call back? Yeah. Tomorrow at 3PM.","start_word":53,"end_word":69,"sentiment":"neutral","sentiment_score":-0.1157464161515236},{"text":"Great.","start_word":70,"end_word":70,"sentiment":"positive","sentiment_score":0.4715009331703186},{"text":"I'll give you a callback tomorrow at 3PM.","start_word":71,"end_word":78,"sentiment":"neutral","sentiment_score":0.2562277317047119},{"text":"Thank you, and have a wonderful day.","start_word":79,"end_word":85,"sentiment":"positive","sentiment_score":0.6006340384483337},{"text":"Goodbye. Thanks. Bye.","start_word":86,"end_word":88,"sentiment":"neutral","sentiment_score":0.206300750374794}],"average":{"sentiment":"neutral","sentiment_score":-0.026205624182393233}}}}