{"metadata":{"transaction_key":"deprecated","request_id":"01a07efb-303b-72a2-94e4-91aceacb4a98","sha256":"f9a77a61093f36b6a4e7d68e1784c5036020c6010107af4c2849dc1992ec106e","created":"2026-09-08T03:06:27.845Z","duration":520.84796,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1618,"output_tokens":77},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1869,"output_tokens":1873},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1869,"output_tokens":135}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, Ben. Ben. Sorry. It's Sevi's other call. Northview Financial. How are you doing? Very well, mate. So I'm just wondering if my voice is ah, there we go. Can you hear me a little bit better now? Yeah. Sorry about that. For some reason, my headset, every single time, it it it I think it's temperamental, something. But every time some calls, it drops down to 25% volume, and some calls, it doesn't. It's it's actually a thing. Anyway yeah. That's it. Anyway, I've got you now. Now thank you for sending through that report with that AI. Completely get it, and it makes a lot of sense, to be honest. And I do agree that we shouldn't have taken out the I try to keep the premiums as low as possible, and that's why I included that cash settlement savings, but kinda makes sense. So what I've done is I have done an updated, like we said, done an updated recommendation for income protection and trauma. I've included that in the email I just sent you. Obviously, because lower premiums, it'll get you into a into a better position. And what I've also done is attached a few other documents in there. And there are the quote with the projections that I've done in that email is inclusive of a two year benefit. So it's not the five year, just the same as the statement advice for the benefit in the waiting period. So, yeah, essentially, it's gonna be on track in twenty three years for $11,354,739, and that's just with the income protection policy, drops the premium down to $2,756 a year. Okay? To cover your needs. So I'm glad that you sent through that AI because I I actually went through I went through everything. And, yeah, when I read through, I I should have just plugged it through chat g p t, but I'm pretty thorough, so I don't trust this. But I'm a call to whatever it might be. Yeah. Absolutely. It is. Yeah. And I it just depends if you agree on it or not, but it's important to know that AI does have a it does have bias towards you and whatever you're seeking to find. You know what I mean? That's important. But I actually read through your entire document that you sent through for being a firefighter, and, yeah, it's it's back on your needs analysis at what we call bare bones, b a r e bones, covering your basic needs super and your payment from being a fire fiery is yeah. It's it's bang on your mortgage. So if you wanted to drop the life in CPD, I 100% understand it covers your needs. And if you're dead, you won't really care that much. But, yeah, the income protection okay. Are you you we could go to five years. I put an extra quote from there, but it's entirely up to you. But, yeah, to do to yeah. It's it's it is expensive. It's pretty expensive. So that's all. I'm just conscious of cost. You know what I mean? Beautiful. Did you receive that email? Have you had a chance to look at it? Or Beautiful. No. That's alright. My Yeah. No. Yeah. Correct. So Life and TPD, we will not proceed with. I've updated your quotes for the application process in Encompass portal. And, yeah, if you're happy with that, we just need to find the statement advice and the OD documents with the amendments put in place. And so I can essentially, once we get that, I can pass you over to my colleague, Jack, and he can walk you through a insurance application. We can get that process started. Beautiful. Alright. Well, if you do you have your documents in front of you, or do you have a way to get to your your what's it called? Your emails? Okay. What I'll do is I'll send you through the Odoo sign again, and I might update oh, no. We've already we've already updated it. Beautiful. What I'll do is give me one so you've already signed those documents. Do have you sent through your ID and tax file number? I believe you did in the initial email, didn't you? No. That's again. Let me have a look. Let me have a look. There we go. Alright. There we go. There we go. Ben McCaskill. There we go. Alright. Give me one second. I just need to make sure for AML and CTF purposes. There we go. There we go. There we There we go. There we go. Alright. There's that assigned to you. There was the initial discussion. Yep. Mhmm. Mhmm. I don't believe we have. Let me just double check-in your soft file IDs. No. Okay. So what no. That's okay. So what I can do are you able to take a picture of the front and the back of a valid driver's license? Beautiful. I'm gonna need you to sign that. What I'll do is I'll pass you over to my colleague. I'll just see if Madison's available. She will ask you for ID, TFN, and she she can walk you through insurance application. If she is not, then I will get you in touch with my other colleague, Jack, who is the implementation officer, and gets the head of all the all the all of the implementation, and he can run you through insurance application. I'll let him know to get the ID and tax card number over the phone as well. Beautiful. Well, look, mate. Welcome aboard. If you have any questions, you know where to find me. We'll get this process started, and you'll hear from me when we hear back from the underwriting team from the insurance company. Alright? Not a problem, Madal. Give me one second. I will put you on hold, and we'll go through to transfer to Jack. Beautiful. 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Ben. Ben. Sorry. It's Sevi's other call. Northview Financial.\n\nHow are you doing? Very well, mate. So I'm just wondering if my voice is ah, there we go. Can you hear me a little bit better now? Yeah.\n\nSorry about that. For some reason, my headset, every single time, it it it I think it's temperamental, something. But every time some calls, it drops down to 25% volume, and some calls, it doesn't. It's it's actually a thing. Anyway yeah.\n\nThat's it. Anyway, I've got you now. Now thank you for sending through that report with that AI. Completely get it, and it makes a lot of sense, to be honest. And I do agree that we shouldn't have taken out the I try to keep the premiums as low as possible, and that's why I included that cash settlement savings, but kinda makes sense.\n\nSo what I've done is I have done an updated, like we said, done an updated recommendation for income protection and trauma. I've included that in the email I just sent you. Obviously, because lower premiums, it'll get you into a into a better position. And what I've also done is attached a few other documents in there. And there are the quote with the projections that I've done in that email is inclusive of a two year benefit.\n\nSo it's not the five year, just the same as the statement advice for the benefit in the waiting period. So, yeah, essentially, it's gonna be on track in twenty three years for $11,354,739, and that's just with the income protection policy, drops the premium down to $2,756 a year. Okay? To cover your needs. So I'm glad that you sent through that AI because I I actually went through I went through everything.\n\nAnd, yeah, when I read through, I I should have just plugged it through chat g p t, but I'm pretty thorough, so I don't trust this. But I'm a call to whatever it might be. Yeah. Absolutely. It is.\n\nYeah. And I it just depends if you agree on it or not, but it's important to know that AI does have a it does have bias towards you and whatever you're seeking to find. You know what I mean? That's important. But I actually read through your entire document that you sent through for being a firefighter, and, yeah, it's it's back on your needs analysis at what we call bare bones, b a r e bones, covering your basic needs super and your payment from being a fire fiery is yeah.\n\nIt's it's bang on your mortgage. So if you wanted to drop the life in CPD, I 100% understand it covers your needs. And if you're dead, you won't really care that much. But, yeah, the income protection okay. Are you you we could go to five years.\n\nI put an extra quote from there, but it's entirely up to you. But, yeah, to do to yeah. It's it's it is expensive. It's pretty expensive. So that's all.\n\nI'm just conscious of cost. You know what I mean? Beautiful. Did you receive that email? Have you had a chance to look at it?\n\nOr Beautiful. No. That's alright. My Yeah. No.\n\nYeah. Correct. So Life and TPD, we will not proceed with. I've updated your quotes for the application process in Encompass portal. And, yeah, if you're happy with that, we just need to find the statement advice and the OD documents with the amendments put in place.\n\nAnd so I can essentially, once we get that, I can pass you over to my colleague, Jack, and he can walk you through a insurance application. We can get that process started. Beautiful. Alright. Well, if you do you have your documents in front of you, or do you have a way to get to your your what's it called?\n\nYour emails? Okay. What I'll do is I'll send you through the Odoo sign again, and I might update oh, no. We've already we've already updated it. Beautiful.\n\nWhat I'll do is give me one so you've already signed those documents. Do have you sent through your ID and tax file number? I believe you did in the initial email, didn't you? No. That's again.\n\nLet me have a look. Let me have a look. There we go. Alright. There we go.\n\nThere we go. Ben McCaskill. There we go. Alright. Give me one second.\n\nI just need to make sure for AML and CTF purposes. There we go. There we go. There we There we go. There we go.\n\nAlright. There's that assigned to you. There was the initial discussion. Yep. Mhmm.\n\nMhmm. I don't believe we have. Let me just double check-in your soft file IDs. No. Okay.\n\nSo what no. That's okay. So what I can do are you able to take a picture of the front and the back of a valid driver's license? Beautiful. I'm gonna need you to sign that.\n\nWhat I'll do is I'll pass you over to my colleague. I'll just see if Madison's available. She will ask you for ID, TFN, and she she can walk you through insurance application. If she is not, then I will get you in touch with my other colleague, Jack, who is the implementation officer, and gets the head of all the all the all of the implementation, and he can run you through insurance application. I'll let him know to get the ID and tax card number over the phone as well.\n\nBeautiful. Well, look, mate. Welcome aboard. If you have any questions, you know where to find me. We'll get this process started, and you'll hear from me when we hear back from the underwriting team from the insurance company.\n\nAlright? Not a problem, Madal. Give me one second. I will put you on hold, and we'll go through to transfer to Jack. Beautiful.\n\nThanks.","paragraphs":[{"sentences":[{"text":"Oh, Ben.","start":3.9199998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.013206156436353922},{"text":"Ben.","start":4.88,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.014913689345121384},{"text":"Sorry.","start":5.3599997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.014572680927813051},{"text":"It's Sevi's other call.","start":5.7599998,"end":6.72,"sentiment":"neutral","sentiment_score":0.028365142177790403},{"text":"Northview Financial.","start":6.72,"end":7.68,"sentiment":"neutral","sentiment_score":0.0533713772892952}],"sentiment":"neutral","sentiment_score":0.027610200643539428,"num_words":10,"start":3.9199998,"end":7.68},{"sentences":[{"text":"How are you doing?","start":7.68,"end":8.5,"sentiment":"neutral","sentiment_score":0.10390176624059677},{"text":"Very well, mate.","start":10.08,"end":10.8,"sentiment":"positive","sentiment_score":0.46231238047281903},{"text":"So I'm just wondering if my voice is ah, there we go.","start":10.8,"end":13.805,"sentiment":"neutral","sentiment_score":0.017312558833509684},{"text":"Can you hear me a little bit better now?","start":13.805,"end":15.425,"sentiment":"neutral","sentiment_score":0.005778908936513795},{"text":"Yeah.","start":16.605,"end":17.005001,"sentiment":"neutral","sentiment_score":0.004457335919141769}],"sentiment":"neutral","sentiment_score":0.07126766995623193,"num_words":29,"start":7.68,"end":17.005001},{"sentences":[{"text":"Sorry about that.","start":17.005001,"end":17.725,"sentiment":"neutral","sentiment_score":-0.11203720420598984},{"text":"For some reason, my headset, every single time, it it it I think it's temperamental, something.","start":17.725,"end":22.845001,"sentiment":"neutral","sentiment_score":-0.17669879458844662},{"text":"But every time some calls, it drops down to 25% volume, and some calls, it doesn't.","start":22.845001,"end":27.885,"sentiment":"neutral","sentiment_score":-0.1448775976896286},{"text":"It's it's actually a thing.","start":27.885,"end":29.63,"sentiment":"neutral","sentiment_score":-0.019964152574539186},{"text":"Anyway yeah.","start":30.57,"end":31.61,"sentiment":"neutral","sentiment_score":-0.0001520887017250061}],"sentiment":"neutral","sentiment_score":-0.13289187688912665,"num_words":42,"start":17.005001,"end":31.61},{"sentences":[{"text":"That's it.","start":31.61,"end":32.35,"sentiment":"neutral","sentiment_score":0.015853092074394226},{"text":"Anyway, I've got you now.","start":32.489998,"end":33.69,"sentiment":"neutral","sentiment_score":0.1597532346844673},{"text":"Now thank you for sending through that report with that AI.","start":33.69,"end":36.67,"sentiment":"positive","sentiment_score":0.49252774769609625},{"text":"Completely get it, and it makes a lot of sense, to be honest.","start":36.89,"end":42.015,"sentiment":"neutral","sentiment_score":0.2751718983054161},{"text":"And I do agree that we shouldn't have taken out the I try to keep the premiums as low as possible, and that's why I included that cash settlement savings, but kinda makes sense.","start":42.335,"end":53.774998,"sentiment":"neutral","sentiment_score":0.0043607002452892415}],"sentiment":"neutral","sentiment_score":0.15344270874674504,"num_words":65,"start":31.61,"end":53.774998},{"sentences":[{"text":"So what I've done is I have done an updated, like we said, done an updated recommendation for income protection and trauma.","start":53.774998,"end":60.33,"sentiment":"neutral","sentiment_score":0.11797315187074921},{"text":"I've included that in the email I just sent you.","start":60.710003,"end":63.370003,"sentiment":"neutral","sentiment_score":0.2212722644209862},{"text":"Obviously, because lower premiums, it'll get you into a into a better position.","start":63.510002,"end":67.37,"sentiment":"neutral","sentiment_score":0.3139151483774185},{"text":"And what I've also done is attached a few other documents in there.","start":69.045,"end":72.585,"sentiment":"neutral","sentiment_score":0.08212319646890347},{"text":"And there are the quote with the projections that I've done in that email is inclusive of a two year benefit.","start":72.725,"end":80.265,"sentiment":"neutral","sentiment_score":0.05676889384076709}],"sentiment":"neutral","sentiment_score":0.14112376251929923,"num_words":79,"start":53.774998,"end":80.265},{"sentences":[{"text":"So it's not the five year, just the same as the statement advice for the benefit in the waiting period.","start":81.39,"end":86.05,"sentiment":"neutral","sentiment_score":0.028489022236317395},{"text":"So, yeah, essentially, it's gonna be on track in twenty three years for $11,354,739, and that's just with the income protection policy, drops the premium down to $2,756 a year.","start":86.51,"end":103.005005,"sentiment":"neutral","sentiment_score":0.06212820615619421},{"text":"Okay?","start":104.505005,"end":104.90501,"sentiment":"neutral","sentiment_score":0.013981695286929607},{"text":"To cover your needs.","start":104.90501,"end":105.785,"sentiment":"neutral","sentiment_score":0.17540491558611393},{"text":"So I'm glad that you sent through that AI because I I actually went through I went through everything.","start":105.785,"end":113.64,"sentiment":"positive","sentiment_score":0.41995703232915776}],"sentiment":"neutral","sentiment_score":0.1503839405580751,"num_words":74,"start":81.39,"end":113.64},{"sentences":[{"text":"And, yeah, when I read through, I I should have just plugged it through chat g p t, but I'm pretty thorough, so I don't trust this.","start":113.64,"end":121.420006,"sentiment":"neutral","sentiment_score":-0.030635149942504034},{"text":"But I'm a call to whatever it might be.","start":121.64,"end":123.82,"sentiment":"neutral","sentiment_score":-0.017798009923555784},{"text":"Yeah.","start":130.155,"end":130.655,"sentiment":"neutral","sentiment_score":0.07888118922710419},{"text":"Absolutely.","start":130.955,"end":131.435,"sentiment":"neutral","sentiment_score":0.27428513765335083},{"text":"It is.","start":131.435,"end":132.075,"sentiment":"neutral","sentiment_score":0.21895822882652283}],"sentiment":"neutral","sentiment_score":-0.004906208830652759,"num_words":40,"start":113.64,"end":132.075},{"sentences":[{"text":"Yeah.","start":132.075,"end":132.315,"sentiment":"neutral","sentiment_score":0.09867436438798904},{"text":"And I it just depends if you agree on it or not, but it's important to know that AI does have a it does have bias towards you and whatever you're seeking to find.","start":132.315,"end":142.35,"sentiment":"neutral","sentiment_score":-0.0024194650845054317},{"text":"You know what I mean?","start":142.35,"end":143.31001,"sentiment":"neutral","sentiment_score":-0.008970712125301362},{"text":"That's important.","start":143.31001,"end":144.05,"sentiment":"neutral","sentiment_score":0.050423044711351395},{"text":"But I actually read through your entire document that you sent through for being a firefighter, and, yeah, it's it's back on your needs analysis at what we call bare bones, b a r e bones, covering your basic needs super and your payment from being a fire fiery is yeah.","start":144.67001,"end":162.765,"sentiment":"neutral","sentiment_score":0.04259098494681073}],"sentiment":"neutral","sentiment_score":0.024134895834390834,"num_words":93,"start":132.075,"end":162.765},{"sentences":[{"text":"It's it's bang on your mortgage.","start":162.765,"end":164.13,"sentiment":"neutral","sentiment_score":0.07121426984667778},{"text":"So if you wanted to drop the life in CPD, I 100% understand it covers your needs.","start":164.29001,"end":168.77,"sentiment":"neutral","sentiment_score":0.06494446975343368},{"text":"And if you're dead, you won't really care that much.","start":168.77,"end":171.43001,"sentiment":"neutral","sentiment_score":-0.08743206188082694},{"text":"But, yeah, the income protection okay.","start":171.49,"end":174.05,"sentiment":"neutral","sentiment_score":-0.010711201932281256},{"text":"Are you you we could go to five years.","start":174.05,"end":176.61,"sentiment":"neutral","sentiment_score":-0.006859480506843991}],"sentiment":"neutral","sentiment_score":0.01106288437343513,"num_words":48,"start":162.765,"end":176.61},{"sentences":[{"text":"I put an extra quote from there, but it's entirely up to you.","start":176.61,"end":179.505,"sentiment":"neutral","sentiment_score":0.012202947866171598},{"text":"But, yeah, to do to yeah.","start":180.545,"end":183.585,"sentiment":"neutral","sentiment_score":-0.01230297548075517},{"text":"It's it's it is expensive.","start":183.585,"end":185.285,"sentiment":"neutral","sentiment_score":-0.07800156995654106},{"text":"It's pretty expensive.","start":185.505,"end":186.46501,"sentiment":"neutral","sentiment_score":-0.16595435639222464},{"text":"So that's all.","start":186.46501,"end":187.02501,"sentiment":"neutral","sentiment_score":-0.013618473584453264}],"sentiment":"neutral","sentiment_score":-0.028130195677901308,"num_words":30,"start":176.61,"end":187.02501},{"sentences":[{"text":"I'm just conscious of cost.","start":187.02501,"end":188.46501,"sentiment":"neutral","sentiment_score":-0.015899598971009253},{"text":"You know what I mean?","start":188.46501,"end":189.52501,"sentiment":"neutral","sentiment_score":0.005286015942692757},{"text":"Beautiful.","start":191.02501,"end":191.52501,"sentiment":"neutral","sentiment_score":0.30032575130462646},{"text":"Did you receive that email?","start":191.585,"end":192.625,"sentiment":"neutral","sentiment_score":-0.007926666736602783},{"text":"Have you had a chance to look at it?","start":192.625,"end":194.065,"sentiment":"neutral","sentiment_score":-0.009222905151546001}],"sentiment":"neutral","sentiment_score":0.0049847342446446416,"num_words":25,"start":187.02501,"end":194.065},{"sentences":[{"text":"Or Beautiful.","start":194.065,"end":196.73001,"sentiment":"neutral","sentiment_score":0.12913903826847672},{"text":"No.","start":200.31,"end":200.55,"sentiment":"neutral","sentiment_score":-0.2927579879760742},{"text":"That's alright.","start":200.55,"end":201.11,"sentiment":"negative","sentiment_score":-0.33392544090747833},{"text":"My Yeah.","start":201.11,"end":206.15001,"sentiment":"neutral","sentiment_score":-0.08950887247920038},{"text":"No.","start":206.15001,"end":206.65001,"sentiment":"neutral","sentiment_score":-0.1488124132156372}],"sentiment":"neutral","sentiment_score":-0.12877011892851442,"num_words":8,"start":194.065,"end":206.65001},{"sentences":[{"text":"Yeah.","start":220.12,"end":220.6,"sentiment":"neutral","sentiment_score":0.03839768096804619},{"text":"Correct.","start":220.6,"end":221.08,"sentiment":"neutral","sentiment_score":0.05398516729474068},{"text":"So Life and TPD, we will not proceed with.","start":221.08,"end":223.56,"sentiment":"neutral","sentiment_score":-0.12856596873866188},{"text":"I've updated your quotes for the application process in Encompass portal.","start":223.56,"end":227.82,"sentiment":"neutral","sentiment_score":0.013744739307598635},{"text":"And, yeah, if you're happy with that, we just need to find the statement advice and the OD documents with the amendments put in place.","start":228.28,"end":236.06499,"sentiment":"neutral","sentiment_score":0.06887442357838154}],"sentiment":"neutral","sentiment_score":0.017198762796977733,"num_words":47,"start":220.12,"end":236.06499},{"sentences":[{"text":"And so I can essentially, once we get that, I can pass you over to my colleague, Jack, and he can walk you through a insurance application.","start":236.36499,"end":245.08499,"sentiment":"neutral","sentiment_score":0.07655265637569958},{"text":"We can get that process started.","start":245.08499,"end":246.78499,"sentiment":"neutral","sentiment_score":0.1074378676712513},{"text":"Beautiful.","start":249.08499,"end":249.58499,"sentiment":"positive","sentiment_score":0.6095887422561646},{"text":"Alright.","start":249.83,"end":250.15,"sentiment":"neutral","sentiment_score":0.18882763385772705},{"text":"Well, if you do you have your documents in front of you, or do you have a way to get to your your what's it called?","start":250.15,"end":257.61,"sentiment":"neutral","sentiment_score":0.04956132395622822}],"sentiment":"neutral","sentiment_score":0.07866491355979052,"num_words":61,"start":236.36499,"end":257.61},{"sentences":[{"text":"Your emails?","start":257.75,"end":258.49,"sentiment":"neutral","sentiment_score":0.009570934809744358},{"text":"Okay.","start":263.31497,"end":263.555,"sentiment":"neutral","sentiment_score":0.04832975193858147},{"text":"What I'll do is I'll send you through the Odoo sign again, and I might update oh, no.","start":263.555,"end":270.995,"sentiment":"neutral","sentiment_score":0.04476904284415974},{"text":"We've already we've already updated it.","start":270.995,"end":273.07498,"sentiment":"neutral","sentiment_score":0.05844824047138294},{"text":"Beautiful.","start":273.07498,"end":273.57498,"sentiment":"neutral","sentiment_score":0.3152148723602295}],"sentiment":"neutral","sentiment_score":0.054972096712195447,"num_words":28,"start":257.75,"end":273.57498},{"sentences":[{"text":"What I'll do is give me one so you've already signed those documents.","start":273.79498,"end":276.69498,"sentiment":"neutral","sentiment_score":0.06434071780397342},{"text":"Do have you sent through your ID and tax file number?","start":276.75497,"end":279.33002,"sentiment":"neutral","sentiment_score":0.02954917164011435},{"text":"I believe you did in the initial email, didn't you?","start":279.33002,"end":281.95,"sentiment":"neutral","sentiment_score":-0.012090935185551644},{"text":"No.","start":287.13,"end":287.45,"sentiment":"neutral","sentiment_score":-0.04555761441588402},{"text":"That's again.","start":287.45,"end":288.11,"sentiment":"neutral","sentiment_score":-0.08848010748624802}],"sentiment":"neutral","sentiment_score":0.022109271304027456,"num_words":37,"start":273.79498,"end":288.11},{"sentences":[{"text":"Let me have a look.","start":288.33,"end":289.13,"sentiment":"neutral","sentiment_score":-0.030867286771535874},{"text":"Let me have a look.","start":289.13,"end":290.27,"sentiment":"neutral","sentiment_score":-0.0015235074795782566},{"text":"There we go.","start":290.65,"end":291.47,"sentiment":"neutral","sentiment_score":0.03301517230768999},{"text":"Alright.","start":299.285,"end":299.445,"sentiment":"neutral","sentiment_score":0.05010823905467987},{"text":"There we go.","start":299.445,"end":300.085,"sentiment":"neutral","sentiment_score":0.04499860728780428}],"sentiment":"neutral","sentiment_score":0.0071879768579760014,"num_words":17,"start":288.33,"end":300.085},{"sentences":[{"text":"There we go.","start":300.085,"end":300.985,"sentiment":"neutral","sentiment_score":0.035694542030493416},{"text":"Ben McCaskill.","start":302.085,"end":302.905,"sentiment":"neutral","sentiment_score":0.02329281624406576},{"text":"There we go.","start":303.04498,"end":303.945,"sentiment":"neutral","sentiment_score":0.03427420308192571},{"text":"Alright.","start":305.76498,"end":306.26498,"sentiment":"neutral","sentiment_score":0.04317384213209152},{"text":"Give me one second.","start":308.52002,"end":309.56,"sentiment":"neutral","sentiment_score":0.025422676000744104}],"sentiment":"neutral","sentiment_score":0.030873570304650527,"num_words":13,"start":300.085,"end":309.56},{"sentences":[{"text":"I just need to make sure for AML and CTF purposes.","start":309.56,"end":313.18,"sentiment":"neutral","sentiment_score":0.014111837541515177},{"text":"There we go.","start":313.48,"end":314.04,"sentiment":"neutral","sentiment_score":0.031637719521919884},{"text":"There we go.","start":314.04,"end":317.64,"sentiment":"neutral","sentiment_score":0.02377368633945783},{"text":"There we There we go.","start":317.64,"end":329.495,"sentiment":"neutral","sentiment_score":0.016930617578327655},{"text":"There we go.","start":335.315,"end":336.135,"sentiment":"neutral","sentiment_score":0.024835327019294102}],"sentiment":"neutral","sentiment_score":0.01922493997961283,"num_words":25,"start":309.56,"end":336.135},{"sentences":[{"text":"Alright.","start":337.44998,"end":337.94998,"sentiment":"neutral","sentiment_score":0.04143089801073074},{"text":"There's that assigned to you.","start":338.00998,"end":339.71,"sentiment":"neutral","sentiment_score":0.022086923569440843},{"text":"There was the initial discussion.","start":340.00998,"end":342.59,"sentiment":"neutral","sentiment_score":-0.004866236820816994},{"text":"Yep.","start":342.81,"end":343.31,"sentiment":"neutral","sentiment_score":0.0027370851021260023},{"text":"Mhmm.","start":348.97,"end":349.28998,"sentiment":"neutral","sentiment_score":-0.004773606546223164}],"sentiment":"neutral","sentiment_score":0.009653677716134833,"num_words":13,"start":337.44998,"end":349.28998},{"sentences":[{"text":"Mhmm.","start":349.28998,"end":349.78998,"sentiment":"neutral","sentiment_score":-0.017151610925793648},{"text":"I don't believe we have.","start":350.305,"end":352.145,"sentiment":"neutral","sentiment_score":-0.11634344458580018},{"text":"Let me just double check-in your soft file IDs.","start":352.145,"end":355.685,"sentiment":"neutral","sentiment_score":-0.0561771367986997},{"text":"No.","start":357.745,"end":357.905,"sentiment":"neutral","sentiment_score":-0.08137229084968567},{"text":"Okay.","start":357.905,"end":358.305,"sentiment":"neutral","sentiment_score":-0.04642924666404724}],"sentiment":"neutral","sentiment_score":-0.07248615309157792,"num_words":17,"start":349.28998,"end":358.305},{"sentences":[{"text":"So what no.","start":358.305,"end":359.665,"sentiment":"neutral","sentiment_score":-0.08100230743487676},{"text":"That's okay.","start":359.665,"end":360.305,"sentiment":"neutral","sentiment_score":0.01903699222020805},{"text":"So what I can do are you able to take a picture of the front and the back of a valid driver's license?","start":360.305,"end":365.61,"sentiment":"neutral","sentiment_score":0.028886695594891258},{"text":"Beautiful.","start":367.84998,"end":368.33,"sentiment":"positive","sentiment_score":0.3755512237548828},{"text":"I'm gonna need you to sign that.","start":368.33,"end":369.84998,"sentiment":"neutral","sentiment_score":0.18068442174366542}],"sentiment":"neutral","sentiment_score":0.05832786768830071,"num_words":36,"start":358.305,"end":369.84998},{"sentences":[{"text":"What I'll do is I'll pass you over to my colleague.","start":369.84998,"end":372.25,"sentiment":"neutral","sentiment_score":0.09069105102257295},{"text":"I'll just see if Madison's available.","start":372.25,"end":373.87,"sentiment":"neutral","sentiment_score":0.07589897699654102},{"text":"She will ask you for ID, TFN, and she she can walk you through insurance application.","start":374.00998,"end":379.195,"sentiment":"neutral","sentiment_score":0.10522397398017347},{"text":"If she is not, then I will get you in touch with my other colleague, Jack, who is the implementation officer, and gets the head of all the all the all of the implementation, and he can run you through insurance application.","start":379.195,"end":390.475,"sentiment":"neutral","sentiment_score":0.08522991091012955},{"text":"I'll let him know to get the ID and tax card number over the phone as well.","start":390.475,"end":394.91,"sentiment":"neutral","sentiment_score":0.08204322395955815}],"sentiment":"neutral","sentiment_score":0.08816271817878536,"num_words":92,"start":369.84998,"end":394.91},{"sentences":[{"text":"Beautiful.","start":396.41,"end":396.89,"sentiment":"positive","sentiment_score":0.5387988090515137},{"text":"Well, look, mate.","start":396.89,"end":397.53,"sentiment":"positive","sentiment_score":0.3760307232538859},{"text":"Welcome aboard.","start":397.53,"end":398.43,"sentiment":"positive","sentiment_score":0.3867262899875641},{"text":"If you have any questions, you know where to find me.","start":398.57,"end":400.57,"sentiment":"neutral","sentiment_score":0.16440523280338806},{"text":"We'll get this process started, and you'll hear from me when we hear back from the underwriting team from the insurance company.","start":400.57,"end":405.61,"sentiment":"neutral","sentiment_score":0.17882624979723583}],"sentiment":"neutral","sentiment_score":0.20981996449140403,"num_words":39,"start":396.41,"end":405.61},{"sentences":[{"text":"Alright?","start":405.61,"end":406.11,"sentiment":"neutral","sentiment_score":0.09989547729492188},{"text":"Not a problem, Madal.","start":408.665,"end":409.785,"sentiment":"neutral","sentiment_score":0.25790830701589584},{"text":"Give me one second.","start":409.785,"end":410.74503,"sentiment":"neutral","sentiment_score":0.17190596833825111},{"text":"I will put you on hold, and we'll go through to transfer to Jack.","start":410.74503,"end":414.92502,"sentiment":"neutral","sentiment_score":0.13440392166376114},{"text":"Beautiful.","start":416.505,"end":416.905,"sentiment":"positive","sentiment_score":0.9061605930328368}],"sentiment":"neutral","sentiment_score":0.19195700312654176,"num_words":24,"start":405.61,"end":416.905},{"sentences":[{"text":"Thanks.","start":416.905,"end":417.405,"sentiment":"neutral","sentiment_score":-0.06255932152271271}],"sentiment":"neutral","sentiment_score":-0.06255932152271271,"num_words":1,"start":416.905,"end":417.405}]}}]},{"alternatives":[{"transcript":"Hello. It's Ben. Hello? Yes. Yeah. Good. How are you? Yeah. That's better. Yeah. Right. Mind of the same. Yep. Yeah. Yep. Mhmm. Yep. Yep. Mhmm. Mhmm. Okay. Mhmm. Okay. Yep. It's pretty good. Mhmm. Yep. Yeah. No. It's it's it's not completely perfect all the time, AI, I've found. But, yeah, it it is helpful a lot of the time as well. Yep. Yes. 100 percent. Yes. Yep. Mhmm. Mhmm. Yep. Yep. Okay. Yeah. Mhmm. I I think we'll stick with two and keep the premiums lower. Yep. Yep. For sure. I did. Yeah. I I've got a little bit of a chance to look at it, but I've had my order around me, you know, taking up my attention. So I haven't had a a great look, but, yeah, I've had a little browse. So at the moment, what we're gonna go with, we're gonna keep are we gonna keep income protection and trauma and then the life and CPD is kind of out? Is that kind of the new way forward? Yep. Mhmm. Yep. Mhmm. Yes. Okay. Yeah. Perfect. Sounds good. I do. Yeah. I've got yeah. I've got the email that you just sent me in front of me. Yeah. Yeah. Okay. Yeah. I'm not sure. I cannot recall. Maybe I did. Maybe I didn't. Yeah. Okay. Yeah. All good. Mhmm. Yeah. I don't I don't recall doing it, and perhaps not. Yeah. Uh-huh. Mhmm. Okay. Cool. Yep. Alright. No worries. Thanks so much, Debbie. No worries. 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It's Ben. Hello? Yes. Yeah.\n\nGood. How are you? Yeah. That's better. Yeah.\n\nRight. Mind of the same. Yep. Yeah. Yep.\n\nMhmm. Yep. Yep. Mhmm. Mhmm.\n\nOkay. Mhmm. Okay. Yep. It's pretty good.\n\nMhmm. Yep. Yeah. No. It's it's it's not completely perfect all the time, AI, I've found.\n\nBut, yeah, it it is helpful a lot of the time as well. Yep. Yes. 100 percent. Yes.\n\nYep. Mhmm. Mhmm. Yep. Yep.\n\nOkay. Yeah. Mhmm. I I think we'll stick with two and keep the premiums lower. Yep.\n\nYep. For sure. I did. Yeah. I I've got a little bit of a chance to look at it, but I've had my order around me, you know, taking up my attention.\n\nSo I haven't had a a great look, but, yeah, I've had a little browse. So at the moment, what we're gonna go with, we're gonna keep are we gonna keep income protection and trauma and then the life and CPD is kind of out? Is that kind of the new way forward? Yep. Mhmm.\n\nYep. Mhmm. Yes. Okay. Yeah.\n\nPerfect. Sounds good. I do. Yeah. I've got yeah.\n\nI've got the email that you just sent me in front of me. Yeah. Yeah. Okay. Yeah.\n\nI'm not sure. I cannot recall. Maybe I did. Maybe I didn't. Yeah.\n\nOkay. Yeah. All good. Mhmm. Yeah.\n\nI don't I don't recall doing it, and perhaps not. Yeah. Uh-huh. Mhmm. Okay.\n\nCool. Yep. Alright. No worries. Thanks so much, Debbie.\n\nNo worries. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.020765678957104683},{"text":"It's Ben.","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.016738636419177055},{"text":"Hello?","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.01232911366969347},{"text":"Yes.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.028460409492254257},{"text":"Yeah.","start":8.639999,"end":8.88,"sentiment":"neutral","sentiment_score":0.1989908665418625}],"sentiment":"neutral","sentiment_score":0.04900389024987817,"num_words":6,"start":1.36,"end":8.88},{"sentences":[{"text":"Good.","start":8.88,"end":9.12,"sentiment":"positive","sentiment_score":0.42671865224838257},{"text":"How are 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same.","start":30.109999,"end":31.17,"sentiment":"neutral","sentiment_score":-0.005643985932692885},{"text":"Yep.","start":34.43,"end":34.93,"sentiment":"positive","sentiment_score":0.4728703498840332},{"text":"Yeah.","start":39.07,"end":39.57,"sentiment":"neutral","sentiment_score":0.15761233866214752},{"text":"Yep.","start":40.11,"end":40.61,"sentiment":"neutral","sentiment_score":0.11792290210723876}],"sentiment":"neutral","sentiment_score":0.09274992893915623,"num_words":8,"start":28.91,"end":40.61},{"sentences":[{"text":"Mhmm.","start":52.055,"end":52.555,"sentiment":"neutral","sentiment_score":0.03271448239684105},{"text":"Yep.","start":60.79,"end":61.29,"sentiment":"neutral","sentiment_score":0.23712465167045593},{"text":"Yep.","start":67.990005,"end":68.490005,"sentiment":"neutral","sentiment_score":0.12940873205661774},{"text":"Mhmm.","start":69.285,"end":69.785,"sentiment":"neutral","sentiment_score":0.08684633672237396},{"text":"Mhmm.","start":75.5625,"end":76.0625,"sentiment":"neutral","sentiment_score":0.04687512293457985}],"sentiment":"neutral","sentiment_score":0.10659386515617371,"num_words":5,"start":52.055,"end":76.0625},{"sentences":[{"text":"Okay.","start":86.56,"end":87.06,"sentiment":"neutral","sentiment_score":0.07901955395936966},{"text":"Mhmm.","start":99.015,"end":99.515,"sentiment":"neutral","sentiment_score":0.03394802659749985},{"text":"Okay.","start":103.255,"end":103.755,"sentiment":"neutral","sentiment_score":0.0323481485247612},{"text":"Yep.","start":104.854996,"end":105.174995,"sentiment":"neutral","sentiment_score":0.05493154376745224},{"text":"It's pretty good.","start":105.174995,"end":106.155,"sentiment":"positive","sentiment_score":0.35559555888175964}],"sentiment":"neutral","sentiment_score":0.18100484992776597,"num_words":7,"start":86.56,"end":106.155},{"sentences":[{"text":"Mhmm.","start":106.375,"end":106.875,"sentiment":"neutral","sentiment_score":0.2643643021583557},{"text":"Yep.","start":114.93,"end":115.43,"sentiment":"neutral","sentiment_score":0.11074908822774888},{"text":"Yeah.","start":122.770004,"end":123.090004,"sentiment":"neutral","sentiment_score":-0.0038333144038915634},{"text":"No.","start":123.090004,"end":123.33,"sentiment":"neutral","sentiment_score":-0.13337484002113342},{"text":"It's it's it's not completely perfect all the time, AI, I've found.","start":123.33,"end":128.05501,"sentiment":"neutral","sentiment_score":-0.1787501983344555}],"sentiment":"neutral","sentiment_score":-0.11919357150327414,"num_words":16,"start":106.375,"end":128.05501},{"sentences":[{"text":"But, yeah, it it is helpful a lot of the time as well.","start":128.05501,"end":131.035,"sentiment":"neutral","sentiment_score":0.16072503849864006},{"text":"Yep.","start":132.695,"end":133.195,"sentiment":"neutral","sentiment_score":0.04601073265075683},{"text":"Yes.","start":140.455,"end":140.94,"sentiment":"neutral","sentiment_score":-0.010483747348189354},{"text":"100 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I think we'll stick with two and keep the premiums lower.","start":181.22,"end":185.125,"sentiment":"neutral","sentiment_score":-0.01866991868397842},{"text":"Yep.","start":186.225,"end":186.725,"sentiment":"neutral","sentiment_score":-0.01074972189962864}],"sentiment":"neutral","sentiment_score":-0.02096118897316046,"num_words":16,"start":169.39499,"end":186.725},{"sentences":[{"text":"Yep.","start":188.945,"end":189.445,"sentiment":"neutral","sentiment_score":0.025781307369470596},{"text":"For sure.","start":189.905,"end":190.645,"sentiment":"neutral","sentiment_score":0.1093786433339119},{"text":"I did.","start":194.625,"end":195.02501,"sentiment":"neutral","sentiment_score":-0.012156440876424313},{"text":"Yeah.","start":195.02501,"end":195.345,"sentiment":"neutral","sentiment_score":0.06746779382228851},{"text":"I I've got a little bit of a chance to look at it, but I've had my order around me, you know, taking up my attention.","start":195.345,"end":201.73001,"sentiment":"neutral","sentiment_score":0.010557275981857227}],"sentiment":"neutral","sentiment_score":0.017568208801094443,"num_words":32,"start":188.945,"end":201.73001},{"sentences":[{"text":"So I haven't had a a great look, but, yeah, I've had a little browse.","start":201.87001,"end":207.23001,"sentiment":"neutral","sentiment_score":-0.09232817540566127},{"text":"So at the moment, what we're gonna go with, we're gonna keep are we gonna keep income protection and trauma and then the life and CPD is kind of out?","start":207.23001,"end":217.815,"sentiment":"neutral","sentiment_score":-0.06554439241687457},{"text":"Is that kind of the new way 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me.","start":259.50998,"end":262.31,"sentiment":"neutral","sentiment_score":0.03132807004910249},{"text":"Yeah.","start":262.31,"end":262.81,"sentiment":"neutral","sentiment_score":0.04108692705631256},{"text":"Yeah.","start":266.63,"end":267.13,"sentiment":"neutral","sentiment_score":0.0381820946931839},{"text":"Okay.","start":274.245,"end":274.745,"sentiment":"neutral","sentiment_score":0.07497651875019073},{"text":"Yeah.","start":283.6,"end":284.0,"sentiment":"neutral","sentiment_score":-0.0528038889169693}],"sentiment":"neutral","sentiment_score":0.02992391542476766,"num_words":17,"start":259.50998,"end":284.0},{"sentences":[{"text":"I'm not sure.","start":284.0,"end":285.13998,"sentiment":"neutral","sentiment_score":-0.1098342960079511},{"text":"I cannot recall.","start":285.28,"end":286.34,"sentiment":"neutral","sentiment_score":-0.13002649943033853},{"text":"Maybe I did.","start":286.63998,"end":287.28,"sentiment":"neutral","sentiment_score":-0.08879214276870091},{"text":"Maybe I didn't.","start":287.28,"end":288.18,"sentiment":"neutral","sentiment_score":-0.08712158600489299},{"text":"Yeah.","start":289.84,"end":290.31998,"sentiment":"neutral","sentiment_score":0.014254669658839704}],"sentiment":"neutral","sentiment_score":-0.0948514540751393,"num_words":13,"start":284.0,"end":290.31998},{"sentences":[{"text":"Okay.","start":290.31998,"end":290.81998,"sentiment":"neutral","sentiment_score":0.02388141117990017},{"text":"Yeah.","start":311.245,"end":311.485,"sentiment":"neutral","sentiment_score":0.02366865612566471},{"text":"All good.","start":311.485,"end":312.09,"sentiment":"neutral","sentiment_score":0.042287398129701614},{"text":"Mhmm.","start":339.91998,"end":340.41998,"sentiment":"neutral","sentiment_score":0.003487176960334182},{"text":"Yeah.","start":355.615,"end":355.85498,"sentiment":"neutral","sentiment_score":-0.046859532594680786}],"sentiment":"neutral","sentiment_score":0.014792084655103585,"num_words":6,"start":290.31998,"end":355.85498},{"sentences":[{"text":"I don't I don't recall doing it, and perhaps not.","start":355.85498,"end":358.91498,"sentiment":"neutral","sentiment_score":-0.07797394990921021},{"text":"Yeah.","start":366.335,"end":366.835,"sentiment":"neutral","sentiment_score":0.11473096907138824},{"text":"Uh-huh.","start":374.76,"end":375.26,"sentiment":"neutral","sentiment_score":0.06063547730445862},{"text":"Mhmm.","start":383.935,"end":384.435,"sentiment":"neutral","sentiment_score":0.05541379004716873},{"text":"Okay.","start":395.215,"end":395.615,"sentiment":"neutral","sentiment_score":0.21500855684280396}],"sentiment":"neutral","sentiment_score":-0.023853621844734465,"num_words":14,"start":355.85498,"end":395.615},{"sentences":[{"text":"Cool.","start":395.615,"end":396.115,"sentiment":"positive","sentiment_score":0.4099586009979248},{"text":"Yep.","start":398.94,"end":399.44,"sentiment":"neutral","sentiment_score":0.13863858580589294},{"text":"Alright.","start":406.38,"end":406.78,"sentiment":"neutral","sentiment_score":0.12031950801610948},{"text":"No worries.","start":406.78,"end":407.34,"sentiment":"neutral","sentiment_score":0.23198622465133667},{"text":"Thanks so much, Debbie.","start":407.34,"end":408.32,"sentiment":"positive","sentiment_score":0.525575265288353}],"sentiment":"positive","sentiment_score":0.3594655783640014,"num_words":9,"start":395.615,"end":408.32},{"sentences":[{"text":"No worries.","start":415.045,"end":415.685,"sentiment":"neutral","sentiment_score":0.18737837672233582},{"text":"Thank you.","start":415.685,"end":416.42502,"sentiment":"neutral","sentiment_score":0.30953897535800934}],"sentiment":"neutral","sentiment_score":0.24845867604017258,"num_words":4,"start":415.045,"end":416.42502}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. It's Ben.\n\nChannel 0: Oh,\n\nChannel 1: Hello?\n\nChannel 0: Ben. Ben.\n\nChannel 1: Yes.\n\nChannel 0: Sorry. It's Sevi's other call. Northview Financial. How are you doing?\n\nChannel 1: Yeah. Good. How are you?\n\nChannel 0: Very well, mate. So I'm just wondering if my voice is ah, there we go. Can you hear me a little bit better now?\n\nChannel 1: Yeah. That's better.\n\nChannel 0: Yeah. Sorry about that. For some reason, my headset, every single time, it it it I think it's temperamental, something. But every time some calls, it drops down to 25% volume, and some calls, it doesn't. It's it's\n\nChannel 1: Yeah.\n\nChannel 0: actually\n\nChannel 1: Right.\n\nChannel 0: a thing.\n\nChannel 1: Mind of\n\nChannel 0: Anyway\n\nChannel 1: the same.\n\nChannel 0: yeah. That's it. Anyway, I've got you now. Now thank you for\n\nChannel 1: Yep.\n\nChannel 0: sending through that report with that AI. Completely get it, and it makes a lot\n\nChannel 1: Yeah.\n\nChannel 0: of sense,\n\nChannel 1: Yep.\n\nChannel 0: to be honest. And I do agree that we shouldn't have taken out the I try to keep the premiums as low as possible, and that's why I included that cash settlement savings,\n\nChannel 1: Mhmm.\n\nChannel 0: but kinda makes sense. So what I've done is I have done an updated, like we said, done an updated recommendation for income protection and trauma. I've\n\nChannel 1: Yep.\n\nChannel 0: included that in the email I just sent you. Obviously, because lower premiums, it'll get you into a into a better position.\n\nChannel 1: Yep.\n\nChannel 0: And\n\nChannel 1: Mhmm.\n\nChannel 0: what I've also done is attached a few other documents in there. And there are the quote with the projections that I've\n\nChannel 1: Mhmm.\n\nChannel 0: done in that email is inclusive of a two year benefit. So it's not the five year, just the same as the statement advice for the benefit in the waiting period. So,\n\nChannel 1: Okay.\n\nChannel 0: yeah, essentially, it's gonna be on track in twenty three years for $11,354,739, and that's just with the income protection policy, drops the premium\n\nChannel 1: Mhmm.\n\nChannel 0: down to $2,756 a year.\n\nChannel 1: Okay.\n\nChannel 0: Okay?\n\nChannel 1: Yep.\n\nChannel 0: To cover\n\nChannel 1: It's pretty\n\nChannel 0: your needs.\n\nChannel 1: good.\n\nChannel 0: So\n\nChannel 1: Mhmm.\n\nChannel 0: I'm glad that you sent through that AI because I I actually went through I went through everything. And,\n\nChannel 1: Yep.\n\nChannel 0: yeah, when I read through, I I should have just plugged it through chat g p t, but I'm pretty thorough, so I don't trust this. But I'm a call to whatever\n\nChannel 1: Yeah.\n\nChannel 0: it\n\nChannel 1: No.\n\nChannel 0: might be.\n\nChannel 1: It's it's it's not completely perfect all the time, AI, I've found. But, yeah, it it is helpful a lot of the time\n\nChannel 0: Yeah.\n\nChannel 1: as well.\n\nChannel 0: Absolutely. It is. Yeah. And I\n\nChannel 1: Yep.\n\nChannel 0: it just depends if you agree on it or not, but it's important to know that AI does have a it does have bias towards you and whatever\n\nChannel 1: Yes.\n\nChannel 0: you're seeking to find. You know what I\n\nChannel 1: 100\n\nChannel 0: mean?\n\nChannel 1: percent.\n\nChannel 0: That's important.\n\nChannel 1: Yes.\n\nChannel 0: But\n\nChannel 1: Yep.\n\nChannel 0: I actually read through your entire document that you sent through for being a firefighter, and, yeah, it's it's\n\nChannel 1: Mhmm.\n\nChannel 0: back on your needs analysis at what we call bare bones, b a r e bones,\n\nChannel 1: Mhmm.\n\nChannel 0: covering\n\nChannel 1: Yep.\n\nChannel 0: your basic needs super and your payment from being a fire fiery is yeah. It's it's bang on your mortgage. So if you wanted to drop the life in CPD, I 100% understand it covers your needs. And if\n\nChannel 1: Yep.\n\nChannel 0: you're dead,\n\nChannel 1: Okay.\n\nChannel 0: you won't really care that much. But, yeah,\n\nChannel 1: Yeah.\n\nChannel 0: the income protection okay. Are you you we could go to five years. I put an extra quote from there, but it's entirely up to you. But, yeah,\n\nChannel 1: Mhmm.\n\nChannel 0: to\n\nChannel 1: I\n\nChannel 0: do to\n\nChannel 1: I think we'll stick with two and keep\n\nChannel 0: yeah.\n\nChannel 1: the premiums\n\nChannel 0: It's it's it is\n\nChannel 1: lower.\n\nChannel 0: expensive. It's pretty expensive.\n\nChannel 1: Yep.\n\nChannel 0: So that's all. I'm just conscious of cost. You know what I\n\nChannel 1: Yep.\n\nChannel 0: mean?\n\nChannel 1: For sure.\n\nChannel 0: Beautiful. Did you receive that email? Have you had a chance to look at it? Or\n\nChannel 1: I did. Yeah. I I've got a little bit\n\nChannel 0: Beautiful.\n\nChannel 1: of a chance to look at it, but I've had my order around me, you know,\n\nChannel 0: No. That's\n\nChannel 1: taking\n\nChannel 0: alright.\n\nChannel 1: up my\n\nChannel 0: My\n\nChannel 1: attention. So I haven't had a a great look, but, yeah, I've\n\nChannel 0: Yeah.\n\nChannel 1: had\n\nChannel 0: No.\n\nChannel 1: a little browse. So at the moment, what we're gonna go with, we're gonna keep are we gonna keep income protection and trauma and then the life and CPD is kind of out? Is that kind of the new way forward?\n\nChannel 0: Yeah. Correct.\n\nChannel 1: Yep.\n\nChannel 0: So Life and TPD, we will not proceed with. I've updated your quotes for the application process in Encompass\n\nChannel 1: Mhmm.\n\nChannel 0: portal. And, yeah, if you're happy with that, we just need to find the statement advice and the OD documents with the\n\nChannel 1: Yep.\n\nChannel 0: amendments put in place. And\n\nChannel 1: Mhmm.\n\nChannel 0: so I can essentially, once we get that, I can pass you over to my colleague, Jack, and he can walk\n\nChannel 1: Yes.\n\nChannel 0: you through a insurance application. We can get that process started.\n\nChannel 1: Okay. Yeah. Perfect. Sounds\n\nChannel 0: Beautiful.\n\nChannel 1: good.\n\nChannel 0: Alright. Well, if you do you have your documents in front of you, or do you have a way to get to your your what's it called?\n\nChannel 1: I do. Yeah.\n\nChannel 0: Your emails?\n\nChannel 1: I've got yeah. I've got the email that you just sent me in front of me. Yeah.\n\nChannel 0: Okay. What I'll do is I'll send you through the Odoo sign again,\n\nChannel 1: Yeah.\n\nChannel 0: and I might update oh, no. We've already we've already updated it. Beautiful. What I'll do\n\nChannel 1: Okay.\n\nChannel 0: is give me one so you've already signed those documents. Do have you sent through your ID and tax file number? I believe you did in the initial email, didn't you?\n\nChannel 1: Yeah. I'm not sure. I cannot recall. Maybe I did.\n\nChannel 0: No.\n\nChannel 1: Maybe\n\nChannel 0: That's\n\nChannel 1: I\n\nChannel 0: again.\n\nChannel 1: didn't.\n\nChannel 0: Let me have a look. Let me have a look.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: There we go. Alright. There we go. There we go. Ben McCaskill.\n\nThere we go. Alright. Give me one second. I just need to make sure for AML\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: All\n\nChannel 0: CTF\n\nChannel 1: good.\n\nChannel 0: purposes. There we go. There we go. There we There we go. There we go.\n\nAlright. There's that assigned to you.\n\nChannel 1: Mhmm.\n\nChannel 0: There was the initial discussion. Yep. Mhmm. Mhmm. I don't believe we have.\n\nLet me just double check-in your soft file IDs.\n\nChannel 1: Yeah. I don't I don't recall doing it, and\n\nChannel 0: No. Okay.\n\nChannel 1: perhaps\n\nChannel 0: So\n\nChannel 1: not.\n\nChannel 0: what no. That's okay. So what I can do are you able to take a picture of the front and the back of a valid driver's license?\n\nChannel 1: Yeah.\n\nChannel 0: Beautiful. I'm gonna need you to sign that. What I'll do is I'll pass you over to my colleague. I'll just see if Madison's available. She will ask you for\n\nChannel 1: Uh-huh.\n\nChannel 0: ID, TFN, and she she can walk you through insurance application. If she is not, then I will get you in touch with my other colleague, Jack, who is the\n\nChannel 1: Mhmm.\n\nChannel 0: implementation officer, and gets the head of all the all the all of the implementation, and he can run you through insurance application. I'll let him know to get the ID and tax card number over the phone as well.\n\nChannel 1: Okay. Cool.\n\nChannel 0: Beautiful. Well, look, mate. Welcome aboard. If you have\n\nChannel 1: Yep.\n\nChannel 0: any questions, you know where to find me. We'll get this process started, and you'll hear from me when we hear back from the underwriting team from the insurance company. Alright?\n\nChannel 1: Alright. No worries. Thanks so much, Debbie.\n\nChannel 0: Not a problem, Madal. Give me one second. I will put you on hold, and we'll go through to transfer to Jack.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: Beautiful. Thanks.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.020765678957104683},{"text":"It's 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The agent suggests including a cash settlement savings and explains the benefits of the policy. They also discuss the possibility of reducing premiums if Sevi is to retire. The agent updates Sevi's information and will pass it on to a colleague for review and review with the insurance company."},"intents":{"segments":[{"text":"So I'm just wondering if my voice is ah, there we go. Can you hear me a little bit better now? Yeah.","start_word":27,"end_word":48,"intents":[{"intent":"Check voice quality","confidence_score":0.05524273}]},{"text":"For some reason, my headset, every single time, it it it I think it's temperamental, something. But every time some calls, it drops down to 25% volume, and some calls, it doesn't. It's it's Yeah.","start_word":55,"end_word":89,"intents":[{"intent":"Explain headset issue","confidence_score":0.10649754}]},{"text":"Now thank you for Yep. sending through that report with that AI. Completely get it, and it makes a lot Yeah.","start_word":107,"end_word":127,"intents":[{"intent":"Express gratitude","confidence_score":0.061364762}]},{"text":"And I do agree that we shouldn't have taken out the I try to keep the premiums as low as possible, and that's why I included that cash settlement savings, Mhmm.","start_word":134,"end_word":164,"intents":[{"intent":"Include cash settlement savings","confidence_score":0.27496076}]},{"text":"what I've also done is attached a few other documents in there. And there are the quote with the projections that I've Mhmm. done in that email is inclusive of a two year benefit. So it's not the five year, just the same as the statement advice for the benefit in the waiting period. 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For some reason, my headset, every single time, it it it I think it's temperamental, something. But every time some calls, it drops down to 25% volume, and some calls, it doesn't. It's it's Yeah. actually Right. a thing. Mind of Anyway the same. yeah. That's it. Anyway, I've got you now.","start_word":27,"end_word":106,"sentiment":"neutral","sentiment_score":-0.04473005980253219},{"text":"Now thank you for Yep. sending through that report with that AI. Completely get it, and it makes a lot Yeah.","start_word":107,"end_word":127,"sentiment":"positive","sentiment_score":0.42344430088996887},{"text":"of sense, Yep. to be honest. And I do agree that we shouldn't have taken out the I try to keep the premiums as low as possible, and that's why I included that cash settlement savings, Mhmm. but kinda makes sense. So what I've done is I have done an updated, like we said, done an updated recommendation for income protection and trauma. I've Yep. included that in the email I just sent you. Obviously, because lower premiums, it'll get you into a into a better position. Yep. And Mhmm. what I've also done is attached a few other documents in there. And there are the quote with the projections that I've Mhmm. done in that email is inclusive of a two year benefit. So it's not the five year, just the same as the statement advice for the benefit in the waiting period. So, Okay. yeah, essentially, it's gonna be on track in twenty three years for $11,354,739, and that's just with the income protection policy, drops the premium Mhmm. down to $2,756 a year. Okay. Okay? Yep. To cover It's pretty your needs.","start_word":128,"end_word":312,"sentiment":"neutral","sentiment_score":0.09120029927910984},{"text":"good.","start_word":313,"end_word":313,"sentiment":"positive","sentiment_score":0.5632748007774353},{"text":"So Mhmm.","start_word":314,"end_word":315,"sentiment":"neutral","sentiment_score":0.2749653458595276},{"text":"I'm glad that you sent through that AI because I I actually went through I went through everything.","start_word":316,"end_word":333,"sentiment":"positive","sentiment_score":0.4252730906009674},{"text":"And, Yep. yeah, when I read through, I I should have just plugged it through chat g p t, but I'm pretty thorough, so I don't trust this. But I'm a call to whatever Yeah. it No. might be. It's it's it's not completely perfect all the time, AI, I've found. But, yeah, it it is helpful a lot of the time Yeah. as well. Absolutely. It is. Yeah. And I Yep. it just depends if you agree on it or not, but it's important to know that AI does have a it does have bias towards you and whatever Yes. you're seeking to find. You know what I 100 mean? percent. That's important. Yes. But Yep. I actually read through your entire document that you sent through for being a firefighter, and, yeah, it's it's Mhmm. back on your needs analysis at what we call bare bones, b a r e bones, Mhmm. covering Yep. your basic needs super and your payment from being a fire fiery is yeah. It's it's bang on your mortgage. So if you wanted to drop the life in CPD, I 100% understand it covers your needs. And if Yep. you're dead, Okay. you won't really care that much. But, yeah, Yeah. the income protection okay. Are you you we could go to five years. I put an extra quote from there, but it's entirely up to you. But, yeah, Mhmm. to I do to I think we'll stick with two and keep yeah. the premiums It's it's it is lower. expensive. It's pretty expensive. Yep. So that's all. I'm just conscious of cost. You know what I Yep. mean? For sure.","start_word":334,"end_word":611,"sentiment":"neutral","sentiment_score":0.002414415590465069},{"text":"Beautiful.","start_word":612,"end_word":612,"sentiment":"positive","sentiment_score":0.4503854513168335},{"text":"Did you receive that email? Have you had a chance to look at it? Or I did. Yeah. I I've got a little bit Beautiful. of a chance to look at it, but I've had my order around me, you know, No.","start_word":613,"end_word":654,"sentiment":"neutral","sentiment_score":0.02240617945790291},{"text":"That's taking alright.","start_word":655,"end_word":657,"sentiment":"negative","sentiment_score":-0.3350324034690857},{"text":"up my My attention. So I haven't had a a great look, but, yeah, I've Yeah. had No. a little browse. So at the moment, what we're gonna go with, we're gonna keep are we gonna keep income protection and trauma and then the life and CPD is kind of out? Is that kind of the new way forward? Yeah. Correct. Yep. So Life and TPD, we will not proceed with. I've updated your quotes for the application process in Encompass Mhmm. portal. And, yeah, if you're happy with that, we just need to find the statement advice and the OD documents with the Yep. amendments put in place. And Mhmm. so I can essentially, once we get that, I can pass you over to my colleague, Jack, and he can walk you Yes. through a insurance application. We can get that process started. Okay. Yeah.","start_word":658,"end_word":803,"sentiment":"neutral","sentiment_score":-0.00381102180108428},{"text":"Perfect. Sounds Beautiful. good.","start_word":804,"end_word":807,"sentiment":"positive","sentiment_score":0.5164817571640015},{"text":"Alright. Well, if you do you have your documents in front of you, or do you have a way to get to your your what's it called? I do. Your Yeah. emails? I've got yeah. I've got the email that you just sent me in front of me. Yeah. Okay. What I'll do is I'll send you through the Odoo sign again, Yeah. and I might update oh, no. We've already we've already updated it. Beautiful. What I'll do Okay. is give me one so you've already signed those documents. Do have you sent through your ID and tax file number? I believe you did in the initial email, didn't you? Yeah. I'm not sure. I cannot recall. Maybe I did. No. Maybe That's I again. didn't. Let me have a look. Let me have a look. Yeah. Okay. There we go. Alright. There we go. There we go. Ben McCaskill. There we go. Alright. Give me one second. I just need to make sure for AML Yeah. and All CTF good. purposes. There we go. There we go. There we There we go. There we go. Alright. There's that assigned to you. Mhmm. There was the initial discussion. Yep. Mhmm. Mhmm. I don't believe we have. Let me just double check-in your soft file IDs. Yeah. I don't I don't recall doing it, and No. Okay. perhaps So not. what no. That's okay. So what I can do are you able to take a picture of the front and the back of a valid driver's license? Yeah.","start_word":808,"end_word":1065,"sentiment":"neutral","sentiment_score":0.010829418421138165},{"text":"Beautiful.","start_word":1066,"end_word":1066,"sentiment":"positive","sentiment_score":0.3755512237548828},{"text":"I'm gonna need you to sign that. What I'll do is I'll pass you over to my colleague. I'll just see if Madison's available. She will ask you for Uh-huh. ID, TFN, and she she can walk you through insurance application. If she is not, then I will get you in touch with my other colleague, Jack, who is the Mhmm. implementation officer, and gets the head of all the all the all of the implementation, and he can run you through insurance application. I'll let him know to get the ID and tax card number over the phone as well. Okay.","start_word":1067,"end_word":1168,"sentiment":"neutral","sentiment_score":0.09462052583694458},{"text":"Cool. Beautiful. Well, look, mate. Welcome aboard.","start_word":1169,"end_word":1175,"sentiment":"positive","sentiment_score":0.4049907624721527},{"text":"If you have Yep. any questions, you know where to find me. We'll get this process started, and you'll hear from me when we hear back from the underwriting team from the insurance company. Alright? Alright. No worries.","start_word":1176,"end_word":1213,"sentiment":"neutral","sentiment_score":0.17266131937503815},{"text":"Thanks so much, Debbie.","start_word":1214,"end_word":1217,"sentiment":"positive","sentiment_score":0.5183621644973755},{"text":"Not a problem, Madal. Give me one second. I will put you on hold, and we'll go through to transfer to Jack. No worries.","start_word":1218,"end_word":1241,"sentiment":"neutral","sentiment_score":0.1721586287021637},{"text":"Thank you. Beautiful. Thanks.","start_word":1242,"end_word":1245,"sentiment":"positive","sentiment_score":0.6358499526977539}],"average":{"sentiment":"neutral","sentiment_score":0.05292815265971203}}}}