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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.03484097868204117},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.014342969167046249},{"text":"Thanks.","start":15.505,"end":16.005001,"sentiment":"positive","sentiment_score":0.4322735071182251},{"text":"Please stay on the line.","start":16.545,"end":18.165,"sentiment":"neutral","sentiment_score":0.08468243777751923},{"text":"I'm sorry.","start":39.775,"end":40.575,"sentiment":"neutral","sentiment_score":-0.1791616976261139}],"sentiment":"neutral","sentiment_score":0.030467631444334984,"num_words":25,"start":0.24,"end":40.575},{"sentences":[{"text":"This person is not available.","start":40.575,"end":42.115,"sentiment":"neutral","sentiment_score":-0.2577509433031082},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.495,"end":46.515,"sentiment":"neutral","sentiment_score":-0.11663220024534635}],"sentiment":"neutral","sentiment_score":-0.15376871157633631,"num_words":19,"start":40.575,"end":46.515}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi, Akshay. This is Harvin again from Better Green Forest.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi, Akshay. This is Harleen again from Gutter Green Force. I'm so sorry to bother you. I know you're so busy, but I just wanted to check if you received an email for your final quote. So if you'd like to proceed with the booking, can you check the final quote and you will accept it?\n\nAnd I will book you by September 21 or '22, and please provide your full details. Thank you so much. Have a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.03484097868204117},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.014342969167046249}],"sentiment":"neutral","sentiment_score":0.015548734432634185,"channel":1,"num_words":17,"start":0.24,"end":5.06},{"sentences":[{"text":"Hi, Akshay.","start":7.44,"end":8.34,"sentiment":"neutral","sentiment_score":0.14047053456306458},{"text":"This is Harvin again from Better Green Forest.","start":8.48,"end":11.139999,"sentiment":"neutral","sentiment_score":0.20207231678068638}],"sentiment":"neutral","sentiment_score":0.18975196033716202,"channel":0,"num_words":10,"start":7.44,"end":11.139999},{"sentences":[{"text":"Thanks.","start":15.505,"end":16.005001,"sentiment":"positive","sentiment_score":0.4322735071182251},{"text":"Please stay on the line.","start":16.545,"end":18.165,"sentiment":"neutral","sentiment_score":0.08468243777751923},{"text":"I'm sorry.","start":39.775,"end":40.575,"sentiment":"neutral","sentiment_score":-0.1791616976261139},{"text":"This person is not available.","start":40.575,"end":42.115,"sentiment":"neutral","sentiment_score":-0.2577509433031082},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.495,"end":46.515,"sentiment":"neutral","sentiment_score":-0.11663220024534635}],"sentiment":"neutral","sentiment_score":-0.08978678589617764,"channel":1,"num_words":27,"start":15.505,"end":46.515},{"sentences":[{"text":"Hi, Akshay.","start":50.365,"end":51.265,"sentiment":"neutral","sentiment_score":0.03848606813699007},{"text":"This is Harleen again from Gutter Green Force.","start":51.405,"end":53.885002,"sentiment":"neutral","sentiment_score":0.0776778063736856},{"text":"I'm so sorry to bother you.","start":53.885002,"end":55.325,"sentiment":"neutral","sentiment_score":-0.25437067697445553},{"text":"I know you're so busy, but I just wanted to check if you received an email for your final quote.","start":55.325,"end":64.65,"sentiment":"neutral","sentiment_score":-0.05802914407104254},{"text":"So if you'd like to proceed with the booking, can you check the final quote and you will accept it?","start":64.65,"end":72.045006,"sentiment":"neutral","sentiment_score":0.12464440818876028}],"sentiment":"neutral","sentiment_score":0.009008496567340834,"channel":0,"num_words":56,"start":50.365,"end":72.045006},{"sentences":[{"text":"And I will book you by September 21 or '22, and please provide your full details.","start":72.045006,"end":77.985,"sentiment":"neutral","sentiment_score":0.1625167173333466},{"text":"Thank you so much.","start":78.525,"end":79.645004,"sentiment":"positive","sentiment_score":0.6865513771772385},{"text":"Have a great day.","start":79.645004,"end":80.705,"sentiment":"positive","sentiment_score":0.6561532393097878}],"sentiment":"neutral","sentiment_score":0.33212858097006875,"channel":0,"num_words":24,"start":72.045006,"end":80.705}]},"summary":{"result":"success","short":"The representative from Better Green Forest called Akshay to check if he received an email for his final quote. When Akshay wasn't available, the representative left a message asking him to stay on the line and leave an additional message if he wants to proceed with the booking. The representative will book Akshay for a date and time that is convenient for him."},"intents":{"segments":[{"text":"I know you're so busy, but I just wanted to check if you received an email for your final quote. So if you'd like to proceed with the booking, can you check the final quote and you will accept it?","start_word":70,"end_word":109,"intents":[{"intent":"Check final quote","confidence_score":0.08433323}]},{"text":"And I will book you by September 21 or '22, and please provide your full details. Thank you so much.","start_word":110,"end_word":129,"intents":[{"intent":"Book appointment","confidence_score":0.3075349}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi, Akshay. This is Harvin again from Better Green Forest.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":0.08300291746854782},{"text":"Thanks.","start_word":27,"end_word":27,"sentiment":"positive","sentiment_score":0.4322735071182251},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hi, Akshay. This is Harleen again from Gutter Green Force. I'm so sorry to bother you. I know you're so busy, but I just wanted to check if you received an email for your final quote. So if you'd like to proceed with the booking, can you check the final quote and you will accept it? And I will book you by September 21 or '22, and please provide your full details.","start_word":28,"end_word":125,"sentiment":"neutral","sentiment_score":-0.00258120521903038},{"text":"Thank you so much. Have a great day.","start_word":126,"end_word":133,"sentiment":"positive","sentiment_score":0.7012259364128113}],"average":{"sentiment":"neutral","sentiment_score":0.06307466213519757}}}}