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I Jimmy is calling back. Yeah. Yeah. I I just got the email. I think sorry. The SMS. I think I I ordered online that I will be needing modem. So I just confirm. I just saw the email. They said that your modem router will be delivered via Australian post within four to five days. So I just yeah. I remember that I I included I don't I don't have modem, so I I think it will be delivered. Because so I respond again. Okay. Yeah. Because hold on. Because they said if I I think I remember that I have a signed lock in contract that if I if I will be a partner, what's it called, member with them for twelve months, they will have to pay for the router or the modem, is it? Yes. So she Yes. So I said it I I I you can check my credit my my profile. You see that I I logged in for a contract. Okay. But I have to pay okay. I have a free route up, but I have to pay for delivery. Is it? Oh, okay. Okay. No. Alright. All good. Thank you. Alright. Bye. 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I Jimmy is calling back. Yeah. Yeah. I I just got the email.\n\nI think sorry. The SMS. I think I I ordered online that I will be needing modem. So I just confirm. I just saw the email.\n\nThey said that your modem router will be delivered via Australian post within four to five days. So I just yeah. I remember that I I included I don't I don't have modem, so I I think it will be delivered. Because so I respond again. Okay.\n\nYeah. Because hold on. Because they said if I I think I remember that I have a signed lock in contract that if I if I will be a partner, what's it called, member with them for twelve months, they will have to pay for the router or the modem, is it? Yes. So she Yes.\n\nSo I said it I I I you can check my credit my my profile. You see that I I logged in for a contract. Okay. But I have to pay okay. I have a free route up, but I have to pay for delivery.\n\nIs it? Oh, okay. Okay. No. Alright.\n\nAll good. Thank you. Alright. Bye. 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Good\n\nChannel 1: Hello.\n\nChannel 0: afternoon. Good morning.\n\nChannel 1: I Jimmy is calling back.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Hello.\n\nChannel 1: I I just got the email. I think sorry. The SMS. I think I I ordered online that I will be needing modem. So I just confirm.\n\nI just saw the email. They said that your modem router will be delivered via Australian post within four to five days. So I just yeah. I remember that I I included I don't I don't have\n\nChannel 0: Yeah.\n\nChannel 1: modem, so I I think it will be delivered.\n\nChannel 0: Yeah. So,\n\nChannel 1: Because\n\nChannel 0: actually,\n\nChannel 1: so\n\nChannel 0: I'm\n\nChannel 1: I\n\nChannel 0: still coordinating\n\nChannel 1: respond\n\nChannel 0: the delivery fee to our\n\nChannel 1: again.\n\nChannel 0: accounts department. So shortly,\n\nChannel 1: Okay.\n\nChannel 0: they'll send you an invoice.\n\nChannel 1: Yeah. Because hold on. 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Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.12498865276575089},{"text":"Good","start":0.48,"end":0.88,"sentiment":"positive","sentiment_score":0.35884344577789307}],"sentiment":"neutral","sentiment_score":0.24191604927182198,"channel":0,"num_words":2,"start":0.16,"end":0.88},{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.28744959831237793}],"sentiment":"neutral","sentiment_score":0.28744959831237793,"channel":1,"num_words":1,"start":0.71999997,"end":1.22},{"sentences":[{"text":"afternoon.","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.23626023530960083},{"text":"Good morning.","start":1.4399999,"end":2.26,"sentiment":"positive","sentiment_score":0.44617317616939545}],"sentiment":"positive","sentiment_score":0.37620219588279724,"channel":0,"num_words":3,"start":0.88,"end":2.26},{"sentences":[{"text":"I Jimmy is calling 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customer, Jimmy, is calling back regarding an email he received regarding a modem delivery. He confirms that he ordered online and that the modem will arrive within four to five days. He also mentions a free router but needs to pay for delivery, and the agent confirms that he needs to pay for the delivery fee."},"intents":{"segments":[{"text":"I think I I ordered online that I will be needing modem. So I just confirm. I just saw the email. They said that your modem router will be delivered via Australian post within four to five days. So I just yeah.","start_word":26,"end_word":67,"intents":[{"intent":"Inquire about modem delivery","confidence_score":0.0041587106}]},{"text":"Because they said if I I think I remember that I have a signed lock in contract that if I if I will be a partner, what's it called, member with them for twelve months, they will have to pay for the router or the modem, Yes. is it?","start_word":119,"end_word":167,"intents":[{"intent":"Inquire about contract","confidence_score":0.00684864}]},{"text":"price So of your router is free. It's a free route, but the delivery fee shouldered by the customer. she Yes.","start_word":171,"end_word":191,"intents":[{"intent":"Inquire about free router payment","confidence_score":0.000073137126}]}]},"sentiments":{"segments":[{"text":"Hello. Good Hello. afternoon.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.23660579323768616},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.43927356600761414},{"text":"I Jimmy is calling back. Yeah. Yeah. Hello. Yeah. I I just got the email. I think sorry. The SMS. I think I I ordered online that I will be needing modem. So I just confirm. I just saw the email. They said that your modem router will be delivered via Australian post within four to five days. So I just yeah. I remember that I I included I don't I don't have Yeah. modem, so I I think it will be delivered. Yeah. So, Because actually, so I'm I still coordinating respond the delivery fee to our again. accounts department. So shortly, Okay. they'll send you an invoice. Yeah. Because hold on. Because they said if I I think I remember that I have a signed lock in contract that if I if I will be a partner, what's it called, member with them for twelve months, they will have to pay for the router or the modem, Yes. is it? Mhmm. The Yes. price So of your router is free. It's a free route, but the delivery fee shouldered by the customer. she Yes. So I said it I I I you can check my credit my my profile. You see that I I logged in for a contract. Yeah. That's why you have a free router. Okay. But I have to pay okay. I have a free route up, but I have to pay for delivery. Is it? Yeah. That's correct. Oh, okay. Okay. No. Alright. Mhmm. All good.","start_word":6,"end_word":257,"sentiment":"neutral","sentiment_score":0.013878652825951576},{"text":"Thank you.","start_word":258,"end_word":259,"sentiment":"positive","sentiment_score":0.3724849820137024},{"text":"Okay then. Bye. Thank Alright. you. Bye. Bye.","start_word":260,"end_word":267,"sentiment":"neutral","sentiment_score":0.1920309066772461}],"average":{"sentiment":"neutral","sentiment_score":0.03270889968468399}}}}