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Good morning. This is Maureen from Erto tech support. How can I assist you today? Okay.\n\nI see. Yes. Michelle. Mhmm. Okay.\n\nI see. I think our accounts department did not send you yet the confirmation email, but they're supposed to send you one regarding the cancellation. Yeah. Sure. Okay.\n\nSo I'll coordinate this one to our accounts department and for them to send you the confirm cancelate cancellation email confirmation email. You can expect them to send within this morning? Mhmm. Actually, you can call now other Internet service provider because your account is already canceled since yesterday. I think yeah.\n\nMhmm. I think your account is canceled since the day you went out of Internet. So I think yeah. It's all good job to talk about you guys. Okay.\n\nI see. We'll go to check that one and coordinate it to our accounts to terminate your account permanently. Yeah. That's correct. You can inquire now to other ISP.\n\nYeah. That's correct. Mhmm. Okay. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.23610180616378784},{"text":"Good morning.","start":2.8799999,"end":3.52,"sentiment":"positive","sentiment_score":0.543945848941803},{"text":"This is Maureen from Erto tech support.","start":3.52,"end":6.42,"sentiment":"positive","sentiment_score":0.475996447460992},{"text":"How can I assist you today?","start":6.72,"end":8.18,"sentiment":"positive","sentiment_score":0.49852027495702106},{"text":"Okay.","start":17.375,"end":17.695,"sentiment":"neutral","sentiment_score":0.003737391903996467}],"sentiment":"positive","sentiment_score":0.4500486869364977,"num_words":17,"start":2.3999999,"end":17.695},{"sentences":[{"text":"I 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I think we talked yesterday. I don't know if you remember. It was Alisha. Yeah. Yeah. So I have talked about discontinuing my subscription. As you mentioned that you guys couldn't provide me with the partnership with Aussie Broadband. So I didn't receive any email about my, like, services being canceled. Is that supposed to happen? Yeah. Can you, like, tell me when that'll be? Because I mentioned to you that I have to connect the new Wi Fi as soon as possible. How long will it take to send it? Okay. So do I have to wait for them to send it to me and then call the other company, or can I just call them now? Mhmm. Okay. Perfect. Thank you so much. Yeah. Sorry. Sorry. Go on. I actually logged in to my account, and it says my subscription is paused. It doesn't say anything about canceled, which is why I'm inquiring. Okay. Okay. Yeah. Perfect. So I can still make the call. Right? Like, I don't have to wait for you guys to say something. Okay. Thank you. Okay. Yeah. Then I'll just ask them to connect it. Thank you. Have a good day. Bye. No worries. 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I think we talked yesterday. I don't know if you remember. It was Alisha. Yeah.\n\nYeah. So I have talked about discontinuing my subscription. As you mentioned that you guys couldn't provide me with the partnership with Aussie Broadband. So I didn't receive any email about my, like, services being canceled. Is that supposed to happen?\n\nYeah. Can you, like, tell me when that'll be? Because I mentioned to you that I have to connect the new Wi Fi as soon as possible. How long will it take to send it? Okay.\n\nSo do I have to wait for them to send it to me and then call the other company, or can I just call them now? Mhmm. Okay. Perfect. Thank you so much.\n\nYeah. Sorry. Sorry. Go on. I actually logged in to my account, and it says my subscription is paused.\n\nIt doesn't say anything about canceled, which is why I'm inquiring. Okay. Okay. Yeah. Perfect.\n\nSo I can still make the call. Right? Like, I don't have to wait for you guys to say something. Okay. Thank you.\n\nOkay. Yeah. Then I'll just ask them to connect it. Thank you. Have a good day.\n\nBye. No worries. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.96,"end":9.44,"sentiment":"neutral","sentiment_score":0.023475268855690956},{"text":"I think we talked yesterday.","start":9.44,"end":11.86,"sentiment":"neutral","sentiment_score":-0.04096500799059868},{"text":"I don't know if you remember.","start":12.4,"end":13.62,"sentiment":"neutral","sentiment_score":-0.11643772758543491},{"text":"It was Alisha.","start":13.679999,"end":14.5,"sentiment":"neutral","sentiment_score":-0.00907925966506203},{"text":"Yeah.","start":20.925,"end":21.165,"sentiment":"neutral","sentiment_score":-0.027746284380555153}],"sentiment":"neutral","sentiment_score":-0.05843501249910332,"num_words":16,"start":8.96,"end":21.165},{"sentences":[{"text":"Yeah.","start":21.165,"end":21.485,"sentiment":"neutral","sentiment_score":-0.06253468990325928},{"text":"So I have talked about discontinuing my 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that I have to connect the new Wi Fi as soon as possible.","start":66.35,"end":71.545,"sentiment":"neutral","sentiment_score":-0.061979918430248894},{"text":"How long will it take to send it?","start":88.72,"end":90.66,"sentiment":"neutral","sentiment_score":-0.08057206263765693},{"text":"Okay.","start":98.575005,"end":99.075005,"sentiment":"neutral","sentiment_score":-0.005373938009142876}],"sentiment":"neutral","sentiment_score":-0.06344141919786732,"num_words":36,"start":63.949997,"end":99.075005},{"sentences":[{"text":"So do I have to wait for them to send it to me and then call the other company, or can I just call them 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on.","start":124.31,"end":124.97,"sentiment":"neutral","sentiment_score":-0.06297603063285351},{"text":"I actually logged in to my account, and it says my subscription is paused.","start":133.615,"end":138.435,"sentiment":"neutral","sentiment_score":0.05608832064483847}],"sentiment":"neutral","sentiment_score":0.0287554348377805,"num_words":19,"start":122.95,"end":138.435},{"sentences":[{"text":"It doesn't say anything about canceled, which is why I'm 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something.","start":158.775,"end":161.915,"sentiment":"neutral","sentiment_score":0.12379906574885051},{"text":"Okay.","start":165.33499,"end":165.735,"sentiment":"neutral","sentiment_score":0.2143886685371399},{"text":"Thank you.","start":165.735,"end":166.47499,"sentiment":"neutral","sentiment_score":0.30312909185886383}],"sentiment":"neutral","sentiment_score":0.1940909066925878,"num_words":23,"start":156.69499,"end":166.47499},{"sentences":[{"text":"Okay.","start":168.31,"end":168.70999,"sentiment":"neutral","sentiment_score":0.09502178430557252},{"text":"Yeah.","start":168.70999,"end":168.95,"sentiment":"neutral","sentiment_score":0.1078585535287857},{"text":"Then I'll just ask them to connect it.","start":168.95,"end":170.95,"sentiment":"neutral","sentiment_score":0.14409979432821274},{"text":"Thank you.","start":170.95,"end":171.69,"sentiment":"positive","sentiment_score":0.3553891181945801},{"text":"Have a good day.","start":174.47,"end":175.11,"sentiment":"positive","sentiment_score":0.7192919552326202}],"sentiment":"neutral","sentiment_score":0.3089765468612313,"num_words":16,"start":168.31,"end":175.11},{"sentences":[{"text":"Bye.","start":175.11,"end":175.61,"sentiment":"positive","sentiment_score":0.3861263692378998},{"text":"No worries.","start":177.91,"end":178.39,"sentiment":"neutral","sentiment_score":0.2336357980966568},{"text":"Bye.","start":178.39,"end":178.89,"sentiment":"neutral","sentiment_score":-0.1034349873661995}],"sentiment":"neutral","sentiment_score":0.18749074451625347,"num_words":4,"start":175.11,"end":178.89}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Hi. I think we talked yesterday. I don't know if you remember. It was Alisha.\n\nChannel 0: Okay. I see. Yes. Michelle. Mhmm.\n\nChannel 1: Yeah. Yeah. So I have talked about discontinuing my subscription. As you mentioned that you guys couldn't provide me with the partnership with Aussie Broadband. So I didn't receive any email about my, like, services being canceled.\n\nIs that supposed to happen?\n\nChannel 0: Okay. I see. I think our accounts department did not send you yet the confirmation email, but they're supposed to send you one regarding the cancellation.\n\nChannel 1: Yeah. Can you, like, tell me when that'll be? Because I mentioned to you that I have to connect the new Wi Fi as soon as possible.\n\nChannel 0: Yeah. Sure. Okay. So I'll coordinate this one to our accounts department and for them to send you the confirm cancelate cancellation email confirmation email.\n\nChannel 1: How long will it take to send it?\n\nChannel 0: You can expect them to send within this morning?\n\nChannel 1: Okay. So do I\n\nChannel 0: Mhmm.\n\nChannel 1: have to wait for them to send it to me and then call the other company, or can I just call them now?\n\nChannel 0: Actually, you can call now other Internet service provider because\n\nChannel 1: Mhmm.\n\nChannel 0: your account is already canceled since yesterday.\n\nChannel 1: Okay. Perfect.\n\nChannel 0: I\n\nChannel 1: Thank\n\nChannel 0: think\n\nChannel 1: you so much.\n\nChannel 0: yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Sorry. Sorry. Go on.\n\nChannel 0: I think your account is canceled since the day you went out of Internet. So I think yeah.\n\nChannel 1: I\n\nChannel 0: It's\n\nChannel 1: actually\n\nChannel 0: all good\n\nChannel 1: logged\n\nChannel 0: job\n\nChannel 1: in\n\nChannel 0: to\n\nChannel 1: to\n\nChannel 0: talk\n\nChannel 1: my\n\nChannel 0: about you guys.\n\nChannel 1: account, and it says my subscription is paused. It doesn't say anything about canceled, which is why I'm inquiring.\n\nChannel 0: Okay. I see. We'll go to check that one and coordinate it to our accounts to terminate\n\nChannel 1: Okay.\n\nChannel 0: your account permanently.\n\nChannel 1: Okay. Yeah. Perfect. So I can still make the call. Right?\n\nLike, I don't have to wait for you guys to say something.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay.\n\nChannel 0: You can\n\nChannel 1: Thank\n\nChannel 0: inquire\n\nChannel 1: you.\n\nChannel 0: now to other ISP.\n\nChannel 1: Okay. Yeah. Then I'll just ask them to connect it. Thank you.\n\nChannel 0: Yeah. That's correct. Mhmm.\n\nChannel 1: Have a good day. Bye.\n\nChannel 0: Okay. Thank you. Bye.\n\nChannel 1: No worries. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.23610180616378784},{"text":"Good morning.","start":2.8799999,"end":3.52,"sentiment":"positive","sentiment_score":0.543945848941803},{"text":"This is Maureen from Erto tech support.","start":3.52,"end":6.42,"sentiment":"positive","sentiment_score":0.475996447460992},{"text":"How can I assist you today?","start":6.72,"end":8.18,"sentiment":"positive","sentiment_score":0.49852027495702106}],"sentiment":"positive","sentiment_score":0.477943142876029,"channel":0,"num_words":16,"start":2.3999999,"end":8.18},{"sentences":[{"text":"Hi.","start":8.96,"end":9.44,"sentiment":"neutral","sentiment_score":0.023475268855690956},{"text":"I think we talked yesterday.","start":9.44,"end":11.86,"sentiment":"neutral","sentiment_score":-0.04096500799059868},{"text":"I don't know if you 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the partnership with Aussie Broadband.","start":26.285,"end":32.42,"sentiment":"neutral","sentiment_score":-0.330933407942454},{"text":"So I didn't receive any email about my, like, services being canceled.","start":35.52,"end":41.06,"sentiment":"negative","sentiment_score":-0.47453441967566806}],"sentiment":"neutral","sentiment_score":-0.3299087030762756,"channel":1,"num_words":37,"start":20.925,"end":41.06},{"sentences":[{"text":"Is that supposed to happen?","start":41.775,"end":43.555,"sentiment":"neutral","sentiment_score":-0.33195831179618834}],"sentiment":"neutral","sentiment_score":-0.33195831179618834,"channel":1,"num_words":5,"start":41.775,"end":43.555},{"sentences":[{"text":"Okay.","start":45.454998,"end":45.695,"sentiment":"neutral","sentiment_score":-0.18711188435554504},{"text":"I see.","start":45.695,"end":46.355,"sentiment":"neutral","sentiment_score":-0.1549861878156662},{"text":"I think our accounts department did not send you yet the confirmation email, but they're supposed to send you one regarding the cancellation.","start":48.895,"end":61.93,"sentiment":"neutral","sentiment_score":-0.3123384889053262}],"sentiment":"neutral","sentiment_score":-0.2954180578772838,"channel":0,"num_words":26,"start":45.454998,"end":61.93},{"sentences":[{"text":"Yeah.","start":63.949997,"end":64.27,"sentiment":"neutral","sentiment_score":-0.08322317153215408},{"text":"Can you, like, tell me when that'll be?","start":64.27,"end":66.35,"sentiment":"neutral","sentiment_score":-0.05438486859202385},{"text":"Because I mentioned to you that I have to connect the new Wi Fi as soon as 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it?","start":88.72,"end":90.66,"sentiment":"neutral","sentiment_score":-0.08057206263765693}],"sentiment":"neutral","sentiment_score":-0.08057206263765693,"channel":1,"num_words":8,"start":88.72,"end":90.66},{"sentences":[{"text":"You can expect them to send within this morning?","start":93.799995,"end":96.86,"sentiment":"neutral","sentiment_score":-0.0018169970975981818}],"sentiment":"neutral","sentiment_score":-0.0018169970975981818,"channel":0,"num_words":9,"start":93.799995,"end":96.86},{"sentences":[{"text":"Okay.","start":98.575005,"end":99.075005,"sentiment":"neutral","sentiment_score":-0.005373938009142876},{"text":"So do I","start":99.615,"end":100.255,"sentiment":"neutral","sentiment_score":-0.053104797999064125}],"sentiment":"neutral","sentiment_score":-0.041172083001583815,"channel":1,"num_words":4,"start":98.575005,"end":100.255},{"sentences":[{"text":"Mhmm.","start":100.174995,"end":100.674995,"sentiment":"neutral","sentiment_score":-0.05718882009387016}],"sentiment":"neutral","sentiment_score":-0.05718882009387016,"channel":0,"num_words":1,"start":100.174995,"end":100.674995},{"sentences":[{"text":"have to wait for them to send it to me and then call the other company, or can I just call them now?","start":100.255,"end":106.115,"sentiment":"neutral","sentiment_score":-0.058853665771691696}],"sentiment":"neutral","sentiment_score":-0.058853665771691696,"channel":1,"num_words":23,"start":100.255,"end":106.115},{"sentences":[{"text":"Actually, you can call now other Internet service provider because","start":107.854996,"end":113.600006,"sentiment":"neutral","sentiment_score":-0.05077919587492943}],"sentiment":"neutral","sentiment_score":-0.05077919587492943,"channel":0,"num_words":10,"start":107.854996,"end":113.600006},{"sentences":[{"text":"Mhmm.","start":113.615,"end":114.115,"sentiment":"neutral","sentiment_score":-0.08433375507593155}],"sentiment":"neutral","sentiment_score":-0.08433375507593155,"channel":1,"num_words":1,"start":113.615,"end":114.115},{"sentences":[{"text":"your account is already canceled since yesterday.","start":114.46,"end":119.44,"sentiment":"neutral","sentiment_score":-0.19030761080128805}],"sentiment":"neutral","sentiment_score":-0.19030761080128805,"channel":0,"num_words":7,"start":114.46,"end":119.44},{"sentences":[{"text":"Okay.","start":120.55,"end":121.05,"sentiment":"neutral","sentiment_score":0.1599031388759613},{"text":"Perfect.","start":121.27,"end":121.75,"sentiment":"positive","sentiment_score":0.45209744572639465}],"sentiment":"neutral","sentiment_score":0.306000292301178,"channel":1,"num_words":2,"start":120.55,"end":121.75},{"sentences":[{"text":"I","start":121.66,"end":121.82,"sentiment":"positive","sentiment_score":0.3925811350345611}],"sentiment":"positive","sentiment_score":0.3925811350345611,"channel":0,"num_words":1,"start":121.66,"end":121.82},{"sentences":[{"text":"Thank","start":121.75,"end":121.909996,"sentiment":"positive","sentiment_score":0.5911732912063599}],"sentiment":"positive","sentiment_score":0.5911732912063599,"channel":1,"num_words":1,"start":121.75,"end":121.909996},{"sentences":[{"text":"think","start":121.82,"end":122.22,"sentiment":"positive","sentiment_score":0.5010660886764526}],"sentiment":"positive","sentiment_score":0.5010660886764526,"channel":0,"num_words":1,"start":121.82,"end":122.22},{"sentences":[{"text":"you so 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The representative, Maureen, informed her that the accounts department had not sent a confirmation email but they were supposed to. Maureen coordinate with the accounts department to send the cancellation email and assures Alisha that their account is already canceled."},"intents":{"segments":[{"text":"So I have talked about discontinuing my subscription. As you mentioned that you guys couldn't provide me with the partnership with Aussie Broadband. So I didn't receive any email about my, like, services being canceled. Is that supposed to happen? Okay.","start_word":39,"end_word":79,"intents":[{"intent":"Assist with subscription cancellation","confidence_score":0.051532775}]},{"text":"I think our accounts department did not send you yet the confirmation email, but they're supposed to send you one regarding the cancellation. Yeah.","start_word":82,"end_word":105,"intents":[{"intent":"Send confirmation email","confidence_score":0.19346333}]},{"text":"So I'll coordinate this one to our accounts department and for them to send you the confirm cancelate cancellation email confirmation email. How long will it take to send it? You can expect them to send within this morning? Okay.","start_word":135,"end_word":174,"intents":[{"intent":"Coordinate with account manager","confidence_score":0.00016231198},{"intent":"Coordinate with account department","confidence_score":0.017488033},{"intent":"Coordinate email","confidence_score":0.014865378}]},{"text":"We'll go to check that one and coordinate it to our accounts to terminate Okay. your account permanently.","start_word":290,"end_word":307,"intents":[{"intent":"Coordinate account termination and connect","confidence_score":0.0011310548}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.23610180616378784},{"text":"Good morning. This is Maureen from Erto tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.48969361186027527},{"text":"Hi. I think we talked yesterday. I don't know if you remember. It was Alisha. Okay. I see. Yes. Michelle. Mhmm. Yeah. Yeah. So I have talked about discontinuing my subscription. As you mentioned that you guys couldn't provide me with the partnership with Aussie Broadband.","start_word":16,"end_word":61,"sentiment":"neutral","sentiment_score":-0.13991893827915192},{"text":"So I didn't receive any email about my, like, services being canceled.","start_word":62,"end_word":73,"sentiment":"negative","sentiment_score":-0.47272565960884094},{"text":"Is that supposed to happen? Okay. I see. I think our accounts department did not send you yet the confirmation email, but they're supposed to send you one regarding the cancellation. Yeah. Can you, like, tell me when that'll be? Because I mentioned to you that I have to connect the new Wi Fi as soon as possible. Yeah. Sure. Okay. So I'll coordinate this one to our accounts department and for them to send you the confirm cancelate cancellation email confirmation email. How long will it take to send it? You can expect them to send within this morning? Okay. So do I Mhmm. have to wait for them to send it to me and then call the other company, or can I just call them now? Actually, you can call now other Internet service provider because Mhmm. your account is already canceled since yesterday. Okay.","start_word":74,"end_word":220,"sentiment":"neutral","sentiment_score":-0.07114795914718083},{"text":"Perfect. I Thank think you so much.","start_word":221,"end_word":227,"sentiment":"positive","sentiment_score":0.5401809811592102},{"text":"yeah. Yeah. Mhmm. Sorry. Sorry. Go on. I think your account is canceled since the day you went out of Internet. So I think yeah. I It's actually all good logged job in to to talk my about you guys. account, and it says my subscription is paused. It doesn't say anything about canceled, which is why I'm inquiring. Okay. I see. We'll go to check that one and coordinate it to our accounts to terminate Okay. your account permanently. Okay. Yeah.","start_word":228,"end_word":309,"sentiment":"neutral","sentiment_score":0.008988399989902973},{"text":"Perfect.","start_word":310,"end_word":310,"sentiment":"positive","sentiment_score":0.39314407110214233},{"text":"So I can still make the call. Right? Like, I don't have to wait for you guys to say something. Yeah. That's correct. Okay. You can Thank inquire you. now to other ISP. Okay. Yeah. Then I'll just ask them to connect it.","start_word":311,"end_word":353,"sentiment":"neutral","sentiment_score":0.17528937757015228},{"text":"Thank you.","start_word":354,"end_word":355,"sentiment":"positive","sentiment_score":0.3396112322807312},{"text":"Yeah. That's correct. Mhmm.","start_word":356,"end_word":359,"sentiment":"neutral","sentiment_score":0.1284456104040146},{"text":"Have a good day. Bye. Okay. Thank you. Bye.","start_word":360,"end_word":368,"sentiment":"positive","sentiment_score":0.5753280520439148},{"text":"No worries. Bye.","start_word":369,"end_word":371,"sentiment":"neutral","sentiment_score":0.23290424048900604}],"average":{"sentiment":"neutral","sentiment_score":0.02008408975329752}}}}