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Bye.","confidence":0.9838867,"words":[{"word":"hi","start":2.0,"end":2.24,"confidence":0.9855957,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.021551288664340973},{"word":"you've","start":2.24,"end":2.3999999,"confidence":0.6147461,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.03446434438228607},{"word":"called","start":2.3999999,"end":2.6399999,"confidence":0.9667969,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.017171915620565414},{"word":"kieran","start":2.6399999,"end":2.96,"confidence":0.748291,"punctuated_word":"Kieran","sentiment":"neutral","sentiment_score":-0.027523642405867577},{"word":"at","start":2.96,"end":3.46,"confidence":0.58239746,"punctuated_word":"at.","sentiment":"neutral","sentiment_score":-0.0599060095846653},{"word":"i'm","start":3.6,"end":3.76,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1823506057262421},{"word":"not","start":3.76,"end":3.9199998,"confidence":0.67089844,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2745414972305298},{"word":"available","start":3.9199998,"end":4.12,"confidence":0.9941406,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.25770241022109985},{"word":"at","start":4.12,"end":4.3199997,"confidence":0.98535156,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.261172354221344},{"word":"the","start":4.3199997,"end":4.4,"confidence":0.97265625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.30995041131973267},{"word":"moment","start":4.4,"end":4.7999997,"confidence":0.9482422,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.2933706045150757},{"word":"if","start":4.7999997,"end":4.96,"confidence":0.8613281,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0798010379076004},{"word":"you","start":4.96,"end":5.04,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08399614691734314},{"word":"leave","start":5.04,"end":5.2799997,"confidence":0.9716797,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.03849157318472862},{"word":"your","start":5.2799997,"end":5.3599997,"confidence":0.8286133,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.048065438866615295},{"word":"name","start":5.3599997,"end":5.68,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.04059787467122078},{"word":"and","start":5.68,"end":5.8399997,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0635385513305664},{"word":"number","start":5.8399997,"end":6.24,"confidence":0.99609375,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.029117150232195858},{"word":"i'll","start":6.24,"end":6.3999996,"confidence":0.9970703,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.020380986854434013},{"word":"get","start":6.3999996,"end":6.56,"confidence":0.7705078,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.029222019016742703},{"word":"back","start":6.56,"end":6.72,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.02593974769115448},{"word":"to","start":6.72,"end":6.8799996,"confidence":0.9291992,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.049259573221206665},{"word":"you","start":6.8799996,"end":7.2,"confidence":0.9875488,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.09436623007059096},{"word":"cheers","start":7.2,"end":7.52,"confidence":0.99641925,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.35426363348960876},{"word":"bye","start":7.52,"end":8.02,"confidence":0.9838867,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2086992710828781}],"paragraphs":{"transcript":"\nHi. You've called Kieran at. I'm not available at the moment. If you leave your name and number, I'll get back to you. Cheers.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.24,"sentiment":"neutral","sentiment_score":0.021551288664340973},{"text":"You've called Kieran at.","start":2.24,"end":3.46,"sentiment":"neutral","sentiment_score":-0.03476647799834609},{"text":"I'm not available at the moment.","start":3.6,"end":4.7999997,"sentiment":"neutral","sentiment_score":-0.26318131387233734},{"text":"If you leave your name and number, I'll get back to you.","start":4.7999997,"end":7.2,"sentiment":"neutral","sentiment_score":-0.05023136083036661},{"text":"Cheers.","start":7.2,"end":7.52,"sentiment":"positive","sentiment_score":0.35426363348960876}],"sentiment":"neutral","sentiment_score":-0.08104646679324408,"num_words":24,"start":2.0,"end":7.52},{"sentences":[{"text":"Bye.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.2086992710828781}],"sentiment":"neutral","sentiment_score":0.2086992710828781,"num_words":1,"start":7.52,"end":8.02}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Kieran at. I'm not available at the moment. If you leave your name and number, I'll get back to you. Cheers.\n\nBye.\n\nChannel 0: Hey, Kieran, mate. Yeah. It's Henry here. I'm just calling from a company called ProtectAll One. Just wanted to catch up with you and and see what you guys were doing in the way of AI actually came across your company profile on LinkedIn, so I thought it might be worth giving a shout just to see what you guys are doing in the AI space and whether or not that's something we could work together on.\n\nMate, if you are interested in learning about what we do, feel free to give us a callback. Otherwise, I'll send an email and try and reach out to you again at a later time. Hope to speak to you then, Lauren. Cheers.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.24,"sentiment":"neutral","sentiment_score":0.021551288664340973},{"text":"You've called Kieran at.","start":2.24,"end":3.46,"sentiment":"neutral","sentiment_score":-0.03476647799834609},{"text":"I'm not available at the moment.","start":3.6,"end":4.7999997,"sentiment":"neutral","sentiment_score":-0.26318131387233734},{"text":"If you leave your name and number, I'll get back to you.","start":4.7999997,"end":7.2,"sentiment":"neutral","sentiment_score":-0.05023136083036661},{"text":"Cheers.","start":7.2,"end":7.52,"sentiment":"positive","sentiment_score":0.35426363348960876}],"sentiment":"neutral","sentiment_score":-0.08104646679324408,"channel":1,"num_words":24,"start":2.0,"end":7.52},{"sentences":[{"text":"Bye.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.2086992710828781}],"sentiment":"neutral","sentiment_score":0.2086992710828781,"channel":1,"num_words":1,"start":7.52,"end":8.02},{"sentences":[{"text":"Hey, Kieran, mate.","start":10.559999,"end":11.679999,"sentiment":"neutral","sentiment_score":0.2484101504087448},{"text":"Yeah.","start":11.679999,"end":11.84,"sentiment":"neutral","sentiment_score":0.26652491092681885},{"text":"It's Henry here.","start":11.84,"end":12.559999,"sentiment":"neutral","sentiment_score":0.22522421181201935},{"text":"I'm just calling from a company called ProtectAll One.","start":12.559999,"end":15.285,"sentiment":"neutral","sentiment_score":0.23602823085255092},{"text":"Just wanted to catch up with you and and see what you guys were doing in the way of AI actually came across your company profile on LinkedIn, so I thought it might be worth giving a shout just to see what you guys are doing in the AI space and whether or not that's something we could work together on.","start":15.845,"end":31.74,"sentiment":"neutral","sentiment_score":0.32882327842907827}],"sentiment":"neutral","sentiment_score":0.30999872804462136,"channel":0,"num_words":77,"start":10.559999,"end":31.74},{"sentences":[{"text":"Mate, if you are interested in learning about what we do, feel free to give us a callback.","start":32.04,"end":35.98,"sentiment":"neutral","sentiment_score":0.18666371040874058},{"text":"Otherwise, I'll send an email and try and reach out to you again at a later time.","start":36.36,"end":40.338936,"sentiment":"neutral","sentiment_score":0.16442977067302256},{"text":"Hope to speak to you then, Lauren.","start":40.398937,"end":41.998936,"sentiment":"positive","sentiment_score":0.528823414019176},{"text":"Cheers.","start":41.998936,"end":42.498936,"sentiment":"positive","sentiment_score":0.38553741574287415}],"sentiment":"neutral","sentiment_score":0.2381989349459493,"channel":0,"num_words":43,"start":32.04,"end":42.498936}]},"summary":{"result":"success","short":"The agent, Kieran, is not available to take the call and asks the caller to leave their name and number. Henry from ProtectAll One is calling to follow up on the use of AI and asks the customer, Lauren, if they are interested in learning about their company. Henry will also send an email and try to reach out to Lauren at a later time."},"intents":{"segments":[{"text":"You've called Kieran at. I'm not available at the moment. If you leave your name and number, I'll get back to you. Cheers. Bye.","start_word":1,"end_word":24,"intents":[{"intent":"Connect with kieran","confidence_score":0.049820486}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Kieran at. I'm not available at the moment. If you leave your name and number, I'll get back to you.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":-0.09122296422719955},{"text":"Cheers.","start_word":23,"end_word":23,"sentiment":"positive","sentiment_score":0.35426363348960876},{"text":"Bye. Hey, Kieran, mate. Yeah. It's Henry here. I'm just calling from a company called ProtectAll One. Just wanted to catch up with you and and see what you guys were doing in the way of AI actually came across your company profile on LinkedIn, so I thought it might be worth giving a shout just to see what you guys are doing in the AI space and whether or not that's something we could work together on. Mate, if you are interested in learning about what we do, feel free to give us a callback. Otherwise, I'll send an email and try and reach out to you again at a later time.","start_word":24,"end_word":136,"sentiment":"neutral","sentiment_score":0.2587587535381317},{"text":"Hope to speak to you then, Lauren. Cheers.","start_word":137,"end_word":144,"sentiment":"positive","sentiment_score":0.5230975151062012}],"average":{"sentiment":"neutral","sentiment_score":0.2123589297841648}}}}