{"metadata":{"transaction_key":"deprecated","request_id":"019ed856-1144-7730-8b39-940fe2f3f7a7","sha256":"c5fac0f0175f65f82a6939bfc87a584a9d57708a989056d49ec1b865a79838eb","created":"2026-06-18T01:26:21.010Z","duration":39.887936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":125,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":149,"output_tokens":149},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":149,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, yes. Hi, Emma. This is Andrew from Vigilance AI. Good day to you. Vigilance AI, Emma. We're a cybersecurity company, and our platforms Oh, I'm sorry. Can I call you later when you're not busy? Oh, I'm sorry. I'm at yeah. Got it.","confidence":0.9916992,"words":[{"word":"oh","start":6.3999996,"end":6.48,"confidence":0.86816406,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06576673686504364},{"word":"yes","start":6.48,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.05650782585144043},{"word":"hi","start":6.7999997,"end":7.12,"confidence":0.9970703,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.1215086281299591},{"word":"emma","start":7.12,"end":7.62,"confidence":0.99560547,"punctuated_word":"Emma.","sentiment":"neutral","sentiment_score":0.11130627989768982},{"word":"this","start":7.8399997,"end":8.16,"confidence":0.67089844,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.11736888438463212},{"word":"is","start":8.16,"end":8.559999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10062006115913393},{"word":"andrew","start":8.559999,"end":8.96,"confidence":0.9760742,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.10431496053934096},{"word":"from","start":8.96,"end":9.28,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.15499408543109894},{"word":"vigilance","start":9.28,"end":9.78,"confidence":0.94018555,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.14945320785045624},{"word":"ai","start":10.0,"end":10.5,"confidence":0.9526367,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.16061311960220337},{"word":"good","start":10.8,"end":11.04,"confidence":0.9550781,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5467491745948792},{"word":"day","start":11.04,"end":11.2,"confidence":0.9980469,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.5339680910110474},{"word":"to","start":11.2,"end":11.44,"confidence":0.9892578,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.45870208740234375},{"word":"you","start":11.44,"end":11.94,"confidence":0.93774414,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3866533041000366},{"word":"vigilance","start":14.705,"end":15.205,"confidence":0.967041,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.027996575459837914},{"word":"ai","start":15.265,"end":15.585,"confidence":0.98657227,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":0.026104938238859177},{"word":"emma","start":15.585,"end":16.065,"confidence":0.9916992,"punctuated_word":"Emma.","sentiment":"neutral","sentiment_score":0.03614944964647293},{"word":"we're","start":16.065,"end":16.385,"confidence":0.9941406,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.02018086239695549},{"word":"a","start":16.385,"end":16.705,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.028611645102500916},{"word":"cybersecurity","start":16.705,"end":17.205,"confidence":0.89990234,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.03114791214466095},{"word":"company","start":17.505001,"end":18.005001,"confidence":0.91381836,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":0.018115215003490448},{"word":"and","start":18.545,"end":18.865,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0182691290974617},{"word":"our","start":18.865,"end":19.185001,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.017982881516218185},{"word":"platforms","start":19.185001,"end":19.685001,"confidence":0.9770508,"punctuated_word":"platforms","sentiment":"neutral","sentiment_score":0.025647232308983803},{"word":"oh","start":25.810001,"end":26.050001,"confidence":0.9748535,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.06937547773122787},{"word":"i'm","start":26.050001,"end":26.210001,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12031923234462738},{"word":"sorry","start":26.210001,"end":26.45,"confidence":0.9946289,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.115173801779747},{"word":"can","start":26.45,"end":26.77,"confidence":0.9970703,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.12884530425071716},{"word":"i","start":26.77,"end":26.85,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.102778360247612},{"word":"call","start":26.85,"end":27.09,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.08540480583906174},{"word":"you","start":27.09,"end":27.25,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1165635585784912},{"word":"later","start":27.25,"end":27.75,"confidence":1.0,"punctuated_word":"later","sentiment":"neutral","sentiment_score":-0.13103395700454712},{"word":"when","start":28.130001,"end":28.29,"confidence":0.5102539,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.10555150359869005},{"word":"you're","start":28.29,"end":28.53,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.15570954978466034},{"word":"not","start":28.53,"end":28.69,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16793277859687805},{"word":"busy","start":28.69,"end":29.19,"confidence":0.99853516,"punctuated_word":"busy?","sentiment":"neutral","sentiment_score":-0.23077180981636047},{"word":"oh","start":35.17,"end":35.49,"confidence":0.8942871,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.06628435105085373},{"word":"i'm","start":35.49,"end":35.65,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08585718274116516},{"word":"sorry","start":35.65,"end":36.05,"confidence":0.890625,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.08617406338453293},{"word":"i'm","start":36.05,"end":36.29,"confidence":0.86694336,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07607191801071167},{"word":"at","start":36.29,"end":36.53,"confidence":0.29492188,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.06310874968767166},{"word":"yeah","start":36.77,"end":37.010002,"confidence":0.9238281,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.02987570688128471},{"word":"got","start":37.010002,"end":37.25,"confidence":0.5317383,"punctuated_word":"Got","sentiment":"positive","sentiment_score":0.3462432622909546},{"word":"it","start":37.25,"end":37.75,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.36818480491638184}],"paragraphs":{"transcript":"\nOh, yes. Hi, Emma. This is Andrew from Vigilance AI. Good day to you. Vigilance AI, Emma.\n\nWe're a cybersecurity company, and our platforms Oh, I'm sorry. Can I call you later when you're not busy? Oh, I'm sorry. I'm at yeah. Got it.","paragraphs":[{"sentences":[{"text":"Oh, yes.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.061137281358242035},{"text":"Hi, Emma.","start":6.7999997,"end":7.62,"sentiment":"neutral","sentiment_score":0.11640745401382446},{"text":"This is Andrew from Vigilance AI.","start":7.8399997,"end":10.5,"sentiment":"neutral","sentiment_score":0.1312273864944776},{"text":"Good day to you.","start":10.8,"end":11.94,"sentiment":"positive","sentiment_score":0.4815181642770767},{"text":"Vigilance AI, Emma.","start":14.705,"end":16.065,"sentiment":"neutral","sentiment_score":0.030083654448390007}],"sentiment":"neutral","sentiment_score":0.18581043589202798,"num_words":17,"start":6.3999996,"end":16.065},{"sentences":[{"text":"We're a cybersecurity company, and our platforms Oh, I'm sorry.","start":16.065,"end":26.45,"sentiment":"neutral","sentiment_score":-0.014491363428533077},{"text":"Can I call you later when you're not busy?","start":26.45,"end":29.19,"sentiment":"neutral","sentiment_score":-0.13606573641300201},{"text":"Oh, I'm sorry.","start":35.17,"end":36.05,"sentiment":"neutral","sentiment_score":-0.07943853239218394},{"text":"I'm at yeah.","start":36.05,"end":37.010002,"sentiment":"neutral","sentiment_score":-0.036434986939032875},{"text":"Got it.","start":37.010002,"end":37.75,"sentiment":"positive","sentiment_score":0.3572140336036682}],"sentiment":"neutral","sentiment_score":-0.03713695380698751,"num_words":27,"start":16.065,"end":37.75}]}}]},{"alternatives":[{"transcript":"Emma speaking. Hello? Emma speaking. Yes. Hello? From where? Sorry. I'm in a in a session today. I'm sorry. Thank you very much. I I'm all I'm on a holiday at the moment. Okay. Thank you very much. Okay. Thank you for ringing. Bye.","confidence":0.9951172,"words":[{"word":"emma","start":1.04,"end":1.36,"confidence":0.60253906,"punctuated_word":"Emma","sentiment":"neutral","sentiment_score":0.0030014002695679665},{"word":"speaking","start":1.36,"end":1.8399999,"confidence":0.859375,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.0037936228327453136},{"word":"hello","start":1.8399999,"end":2.34,"confidence":0.81591797,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0049515338614583015},{"word":"emma","start":4.48,"end":4.7999997,"confidence":0.87060547,"punctuated_word":"Emma","sentiment":"neutral","sentiment_score":0.002983536571264267},{"word":"speaking","start":4.7999997,"end":5.2999997,"confidence":0.9604492,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.0074554188176989555},{"word":"yes","start":8.559999,"end":9.059999,"confidence":0.671875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13835221529006958},{"word":"hello","start":12.32,"end":12.719999,"confidence":0.56604004,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.09090496599674223},{"word":"from","start":12.719999,"end":12.96,"confidence":0.5961914,"punctuated_word":"From","sentiment":"neutral","sentiment_score":0.0553913414478302},{"word":"where","start":12.96,"end":13.46,"confidence":0.97387695,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":0.046351052820682526},{"word":"sorry","start":19.335,"end":19.835,"confidence":0.77319336,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.09694449603557588},{"word":"i'm","start":19.895,"end":20.375,"confidence":0.9897461,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.18796145915985107},{"word":"in","start":20.375,"end":20.855,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.16917784512043},{"word":"a","start":20.855,"end":21.355,"confidence":0.6953125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22982025146484375},{"word":"in","start":21.974998,"end":22.134998,"confidence":0.86035156,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.18861067295074463},{"word":"a","start":22.134998,"end":22.295,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2035384327173233},{"word":"session","start":22.295,"end":22.795,"confidence":0.9951172,"punctuated_word":"session","sentiment":"neutral","sentiment_score":-0.12980706989765167},{"word":"today","start":22.855,"end":23.355,"confidence":1.0,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.18664151430130005},{"word":"i'm","start":23.654999,"end":23.895,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.24689075350761416},{"word":"sorry","start":23.895,"end":24.294998,"confidence":0.9995117,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.1975335031747818},{"word":"thank","start":24.294998,"end":24.535,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2605201005935669},{"word":"you","start":24.535,"end":24.775,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.27616775035858154},{"word":"very","start":24.775,"end":25.015,"confidence":1.0,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.2446039766073227},{"word":"much","start":25.015,"end":25.515,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.17147570848464966},{"word":"i","start":27.179998,"end":27.679998,"confidence":0.26757812,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1263299286365509},{"word":"i'm","start":31.5,"end":31.66,"confidence":0.7841797,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.291862428188324},{"word":"all","start":31.66,"end":31.82,"confidence":0.52441406,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.2666532099246979},{"word":"i'm","start":31.98,"end":32.22,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2783786654472351},{"word":"on","start":32.22,"end":32.379997,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2906261086463928},{"word":"a","start":32.379997,"end":32.54,"confidence":0.51416016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.28839701414108276},{"word":"holiday","start":32.54,"end":32.94,"confidence":0.9980469,"punctuated_word":"holiday","sentiment":"neutral","sentiment_score":-0.24967296421527865},{"word":"at","start":32.94,"end":33.02,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.23860543966293335},{"word":"the","start":33.02,"end":33.18,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2265768796205521},{"word":"moment","start":33.18,"end":33.68,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.1627544462680817},{"word":"okay","start":36.379997,"end":36.78,"confidence":0.9794922,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.014074934646487236},{"word":"thank","start":36.78,"end":37.02,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.30073246359825134},{"word":"you","start":37.02,"end":37.26,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4530617296695709},{"word":"very","start":37.26,"end":37.42,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.3925394117832184},{"word":"much","start":37.42,"end":37.899998,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.402265340089798},{"word":"okay","start":37.899998,"end":38.22,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2254098653793335},{"word":"thank","start":38.22,"end":38.46,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.473817378282547},{"word":"you","start":38.46,"end":38.62,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5618999600410461},{"word":"for","start":38.62,"end":38.94,"confidence":0.99609375,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5876861810684204},{"word":"ringing","start":38.94,"end":39.26,"confidence":0.9812012,"punctuated_word":"ringing.","sentiment":"positive","sentiment_score":0.48965147137641907},{"word":"bye","start":39.26,"end":39.76,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.21637487411499023}],"paragraphs":{"transcript":"\nEmma speaking. Hello? Emma speaking. Yes. Hello?\n\nFrom where? Sorry. I'm in a in a session today. I'm sorry. Thank you very much.\n\nI I'm all I'm on a holiday at the moment. Okay. Thank you very much. Okay. Thank you for ringing.\n\nBye.","paragraphs":[{"sentences":[{"text":"Emma speaking.","start":1.04,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.00339751155115664},{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.0049515338614583015},{"text":"Emma speaking.","start":4.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.005219477694481611},{"text":"Yes.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.13835221529006958},{"text":"Hello?","start":12.32,"end":12.719999,"sentiment":"neutral","sentiment_score":0.09090496599674223}],"sentiment":"neutral","sentiment_score":0.03592038480564952,"num_words":7,"start":1.04,"end":12.719999},{"sentences":[{"text":"From where?","start":12.719999,"end":13.46,"sentiment":"neutral","sentiment_score":0.05087119713425636},{"text":"Sorry.","start":19.335,"end":19.835,"sentiment":"neutral","sentiment_score":-0.09694449603557588},{"text":"I'm in a in a session today.","start":19.895,"end":23.355,"sentiment":"neutral","sentiment_score":-0.18507960651602065},{"text":"I'm sorry.","start":23.654999,"end":24.294998,"sentiment":"neutral","sentiment_score":-0.22221212834119797},{"text":"Thank you very much.","start":24.294998,"end":25.515,"sentiment":"neutral","sentiment_score":0.2381918840110302}],"sentiment":"neutral","sentiment_score":-0.04890100425109267,"num_words":16,"start":12.719999,"end":25.515},{"sentences":[{"text":"I I'm all I'm on a holiday at the moment.","start":27.179998,"end":33.68,"sentiment":"neutral","sentiment_score":-0.24198570847511292},{"text":"Okay.","start":36.379997,"end":36.78,"sentiment":"neutral","sentiment_score":-0.014074934646487236},{"text":"Thank you very much.","start":36.78,"end":37.899998,"sentiment":"positive","sentiment_score":0.38714973628520966},{"text":"Okay.","start":37.899998,"end":38.22,"sentiment":"neutral","sentiment_score":0.2254098653793335},{"text":"Thank you for ringing.","start":38.22,"end":39.26,"sentiment":"positive","sentiment_score":0.5282637476921082}],"sentiment":"neutral","sentiment_score":0.07265658909454942,"num_words":20,"start":27.179998,"end":39.26},{"sentences":[{"text":"Bye.","start":39.26,"end":39.76,"sentiment":"neutral","sentiment_score":0.21637487411499023}],"sentiment":"neutral","sentiment_score":0.21637487411499023,"num_words":1,"start":39.26,"end":39.76}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Emma speaking. Hello? Emma speaking.\n\nChannel 0: Oh, yes. Hi, Emma. This is\n\nChannel 1: Yes.\n\nChannel 0: Andrew from Vigilance AI. Good day to you.\n\nChannel 1: Hello? From where?\n\nChannel 0: Vigilance AI, Emma. We're a cybersecurity company, and our platforms\n\nChannel 1: Sorry. I'm in a in a session today. I'm sorry. Thank you very much.\n\nChannel 0: Oh, I'm sorry. Can I call you\n\nChannel 1: I\n\nChannel 0: later when you're not busy?\n\nChannel 1: I'm all I'm on a holiday at the moment.\n\nChannel 0: Oh, I'm sorry. I'm at\n\nChannel 1: Okay.\n\nChannel 0: yeah.\n\nChannel 1: Thank\n\nChannel 0: Got\n\nChannel 1: you\n\nChannel 0: it.\n\nChannel 1: very much. Okay. Thank you for ringing. Bye.","paragraphs":[{"sentences":[{"text":"Emma speaking.","start":1.04,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.00339751155115664},{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.0049515338614583015},{"text":"Emma speaking.","start":4.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.005219477694481611}],"sentiment":"neutral","sentiment_score":0.004437102470546961,"channel":1,"num_words":5,"start":1.04,"end":5.2999997},{"sentences":[{"text":"Oh, yes.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.061137281358242035},{"text":"Hi, Emma.","start":6.7999997,"end":7.62,"sentiment":"neutral","sentiment_score":0.11640745401382446},{"text":"This is","start":7.8399997,"end":8.559999,"sentiment":"neutral","sentiment_score":0.10899447277188302}],"sentiment":"neutral","sentiment_score":0.0955130693813165,"channel":0,"num_words":6,"start":6.3999996,"end":8.559999},{"sentences":[{"text":"Yes.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.13835221529006958}],"sentiment":"neutral","sentiment_score":0.13835221529006958,"channel":1,"num_words":1,"start":8.559999,"end":9.059999},{"sentences":[{"text":"Andrew from Vigilance AI.","start":8.559999,"end":10.5,"sentiment":"neutral","sentiment_score":0.14234384335577488},{"text":"Good day to you.","start":10.8,"end":11.94,"sentiment":"positive","sentiment_score":0.4815181642770767}],"sentiment":"neutral","sentiment_score":0.3119310038164258,"channel":0,"num_words":8,"start":8.559999,"end":11.94},{"sentences":[{"text":"Hello?","start":12.32,"end":12.719999,"sentiment":"neutral","sentiment_score":0.09090496599674223},{"text":"From where?","start":12.719999,"end":13.46,"sentiment":"neutral","sentiment_score":0.05087119713425636}],"sentiment":"neutral","sentiment_score":0.06421578675508499,"channel":1,"num_words":3,"start":12.32,"end":13.46},{"sentences":[{"text":"Vigilance AI, Emma.","start":14.705,"end":16.065,"sentiment":"neutral","sentiment_score":0.030083654448390007},{"text":"We're a cybersecurity company, and our platforms","start":16.065,"end":19.685001,"sentiment":"neutral","sentiment_score":0.02285069679575307}],"sentiment":"neutral","sentiment_score":0.025020584091544153,"channel":0,"num_words":10,"start":14.705,"end":19.685001},{"sentences":[{"text":"Sorry.","start":19.335,"end":19.835,"sentiment":"neutral","sentiment_score":-0.09694449603557588},{"text":"I'm in a in a session today.","start":19.895,"end":23.355,"sentiment":"neutral","sentiment_score":-0.18507960651602065},{"text":"I'm sorry.","start":23.654999,"end":24.294998,"sentiment":"neutral","sentiment_score":-0.22221212834119797},{"text":"Thank you very much.","start":24.294998,"end":25.515,"sentiment":"neutral","sentiment_score":0.2381918840110302}],"sentiment":"neutral","sentiment_score":-0.0631541758775711,"channel":1,"num_words":14,"start":19.335,"end":25.515},{"sentences":[{"text":"Oh, I'm sorry.","start":25.810001,"end":26.45,"sentiment":"neutral","sentiment_score":-0.10162283728520076},{"text":"Can I call you","start":26.45,"end":27.25,"sentiment":"neutral","sentiment_score":-0.10839800722897053}],"sentiment":"neutral","sentiment_score":-0.10549436296735491,"channel":0,"num_words":7,"start":25.810001,"end":27.25},{"sentences":[{"text":"I","start":27.179998,"end":27.679998,"sentiment":"neutral","sentiment_score":-0.1263299286365509}],"sentiment":"neutral","sentiment_score":-0.1263299286365509,"channel":1,"num_words":1,"start":27.179998,"end":27.679998},{"sentences":[{"text":"later when you're not busy?","start":27.25,"end":29.19,"sentiment":"neutral","sentiment_score":-0.1581999197602272}],"sentiment":"neutral","sentiment_score":-0.1581999197602272,"channel":0,"num_words":5,"start":27.25,"end":29.19},{"sentences":[{"text":"I'm all I'm on a holiday at the moment.","start":31.5,"end":33.68,"sentiment":"neutral","sentiment_score":-0.2548363506793976}],"sentiment":"neutral","sentiment_score":-0.2548363506793976,"channel":1,"num_words":9,"start":31.5,"end":33.68},{"sentences":[{"text":"Oh, I'm sorry.","start":35.17,"end":36.05,"sentiment":"neutral","sentiment_score":-0.07943853239218394},{"text":"I'm at","start":36.05,"end":36.53,"sentiment":"neutral","sentiment_score":-0.06959033384919167}],"sentiment":"neutral","sentiment_score":-0.07549925297498702,"channel":0,"num_words":5,"start":35.17,"end":36.53},{"sentences":[{"text":"Okay.","start":36.379997,"end":36.78,"sentiment":"neutral","sentiment_score":-0.014074934646487236}],"sentiment":"neutral","sentiment_score":-0.014074934646487236,"channel":1,"num_words":1,"start":36.379997,"end":36.78},{"sentences":[{"text":"yeah.","start":36.77,"end":37.010002,"sentiment":"neutral","sentiment_score":0.02987570688128471}],"sentiment":"neutral","sentiment_score":0.02987570688128471,"channel":0,"num_words":1,"start":36.77,"end":37.010002},{"sentences":[{"text":"Thank","start":36.78,"end":37.02,"sentiment":"neutral","sentiment_score":0.30073246359825134}],"sentiment":"neutral","sentiment_score":0.30073246359825134,"channel":1,"num_words":1,"start":36.78,"end":37.02},{"sentences":[{"text":"Got","start":37.010002,"end":37.25,"sentiment":"positive","sentiment_score":0.3462432622909546}],"sentiment":"positive","sentiment_score":0.3462432622909546,"channel":0,"num_words":1,"start":37.010002,"end":37.25},{"sentences":[{"text":"you","start":37.02,"end":37.26,"sentiment":"positive","sentiment_score":0.4530617296695709}],"sentiment":"positive","sentiment_score":0.4530617296695709,"channel":1,"num_words":1,"start":37.02,"end":37.26},{"sentences":[{"text":"it.","start":37.25,"end":37.75,"sentiment":"positive","sentiment_score":0.36818480491638184}],"sentiment":"positive","sentiment_score":0.36818480491638184,"channel":0,"num_words":1,"start":37.25,"end":37.75},{"sentences":[{"text":"very much.","start":37.26,"end":37.899998,"sentiment":"positive","sentiment_score":0.3974023759365082},{"text":"Okay.","start":37.899998,"end":38.22,"sentiment":"neutral","sentiment_score":0.2254098653793335},{"text":"Thank you for ringing.","start":38.22,"end":39.26,"sentiment":"positive","sentiment_score":0.5282637476921082},{"text":"Bye.","start":39.26,"end":39.76,"sentiment":"neutral","sentiment_score":0.21637487411499023}],"sentiment":"positive","sentiment_score":0.4187055602669716,"channel":1,"num_words":8,"start":37.26,"end":39.76}]},"summary":{"result":"success","short":"The customer, Emma, answers the phone and is greeted by Andrew from cost security company Carrefourance AI. Emma is at her desk and is on holiday, causing Andrew to ask her to call back later. The call ends with Emma thanking Andrew and saying goodbye."},"intents":{"segments":[{"text":"Can I call you I later when you're not busy?","start_word":50,"end_word":59,"intents":[{"intent":"Request call later","confidence_score":0.01047202}]}]},"sentiments":{"segments":[{"text":"Emma speaking. Hello? Emma speaking. Oh, yes. Hi, Emma. This is Andrew Yes. from Vigilance AI.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.08415383100509644},{"text":"Good day to you.","start_word":16,"end_word":19,"sentiment":"positive","sentiment_score":0.4625452160835266},{"text":"Hello? From where? Vigilance AI, Emma. We're a cybersecurity company, and our platforms Sorry. I'm in a in a session today. I'm sorry. Thank you very much. Oh, I'm sorry. Can I call you I later when you're not busy? I'm all I'm on a holiday at the moment. Oh, I'm sorry. I'm at Okay. yeah.","start_word":20,"end_word":75,"sentiment":"neutral","sentiment_score":-0.09321607649326324},{"text":"Thank Got you it. very much.","start_word":76,"end_word":81,"sentiment":"positive","sentiment_score":0.37918463349342346},{"text":"Okay.","start_word":82,"end_word":82,"sentiment":"neutral","sentiment_score":0.2254098653793335},{"text":"Thank you for ringing.","start_word":83,"end_word":86,"sentiment":"positive","sentiment_score":0.5117156505584717},{"text":"Bye.","start_word":87,"end_word":87,"sentiment":"neutral","sentiment_score":0.2894650399684906}],"average":{"sentiment":"neutral","sentiment_score":0.02333973238132144}}}}