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there. My name is Ashley. I believe I just spoke with you. I'm just looking to get a plan and modem for our new apartment. I just had a question about the modems and what the difference might be between the Airtel performance and the Airtel gaming.\n\nYep. Yeah. Absolutely. No. That's perfectly fine.\n\nI I completely understand. 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Good afternoon. This is here at all accounts. How may I help you today?\n\nChannel 1: Hi there. My name is Ashley. I believe I just spoke with you. I'm just looking to get a plan and modem for our new apartment. I just had a question about the modems and what the difference might be between the Airtel performance and the Airtel gaming.\n\nChannel 0: Oh, okay. Sure. So in regards with this, Ashley, if it's okay with you, let me\n\nChannel 1: Yep.\n\nChannel 0: just go ahead and check if our technical rep is available because they are more well versed in reference with a router kinds of thing.\n\nChannel 1: Yeah.\n\nChannel 0: You know?\n\nChannel 1: Absolutely. No. That's perfectly fine. I I completely understand. Thank you.\n\nChannel 0: Yeah. Sure. So stay in the line. Alright? Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.52,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.27422451972961426},{"text":"Good afternoon.","start":1.8399999,"end":2.58,"sentiment":"positive","sentiment_score":0.46906736493110657},{"text":"This is here at all accounts.","start":2.6399999,"end":4.0,"sentiment":"positive","sentiment_score":0.3594176222880681},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.3751373738050461}],"sentiment":"positive","sentiment_score":0.3746459484100342,"channel":0,"num_words":15,"start":1.52,"end":5.2999997},{"sentences":[{"text":"Hi there.","start":5.68,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.04348726384341717},{"text":"My name is Ashley.","start":6.3199997,"end":7.12,"sentiment":"neutral","sentiment_score":0.035248915664851665},{"text":"I believe I just spoke with you.","start":7.12,"end":8.98,"sentiment":"neutral","sentiment_score":0.038264622379626544},{"text":"I'm just looking to get a plan and modem for our new apartment.","start":9.04,"end":15.219999,"sentiment":"neutral","sentiment_score":0.043718279840854496},{"text":"I just had a question about the modems and what the difference might be between the Airtel performance and the Airtel gaming.","start":15.755,"end":23.535,"sentiment":"neutral","sentiment_score":-0.003777067938988859}],"sentiment":"neutral","sentiment_score":0.02043884771410376,"channel":1,"num_words":48,"start":5.68,"end":23.535},{"sentences":[{"text":"Oh, okay.","start":24.645,"end":25.445,"sentiment":"neutral","sentiment_score":0.096430703997612},{"text":"Sure.","start":25.445,"end":25.945,"sentiment":"neutral","sentiment_score":0.11672712862491608},{"text":"So in regards with this, Ashley, if it's okay with you, let me","start":26.06,"end":30.46,"sentiment":"neutral","sentiment_score":0.1002692749293951}],"sentiment":"neutral","sentiment_score":0.10081806941889226,"channel":0,"num_words":16,"start":24.645,"end":30.46},{"sentences":[{"text":"Yep.","start":30.235,"end":30.735,"sentiment":"neutral","sentiment_score":0.10066317021846773}],"sentiment":"neutral","sentiment_score":0.10066317021846773,"channel":1,"num_words":1,"start":30.235,"end":30.735},{"sentences":[{"text":"just go ahead and check if our technical rep is available because they are more well versed in reference with a router kinds of thing.","start":30.46,"end":40.559998,"sentiment":"neutral","sentiment_score":0.04531408727169037}],"sentiment":"neutral","sentiment_score":0.04531408727169037,"channel":0,"num_words":25,"start":30.46,"end":40.559998},{"sentences":[{"text":"Yeah.","start":40.37,"end":40.85,"sentiment":"neutral","sentiment_score":0.05626896768808365}],"sentiment":"neutral","sentiment_score":0.05626896768808365,"channel":1,"num_words":1,"start":40.37,"end":40.85},{"sentences":[{"text":"You know?","start":40.62,"end":41.28,"sentiment":"neutral","sentiment_score":0.05103003792464733}],"sentiment":"neutral","sentiment_score":0.05103003792464733,"channel":0,"num_words":2,"start":40.62,"end":41.28},{"sentences":[{"text":"Absolutely.","start":40.85,"end":41.35,"sentiment":"neutral","sentiment_score":0.1610691398382187},{"text":"No.","start":41.489998,"end":41.65,"sentiment":"neutral","sentiment_score":0.11923618614673616},{"text":"That's perfectly fine.","start":41.65,"end":42.93,"sentiment":"neutral","sentiment_score":0.29585795601209003},{"text":"I I completely understand.","start":42.93,"end":44.309998,"sentiment":"positive","sentiment_score":0.3885789141058922},{"text":"Thank you.","start":44.37,"end":45.11,"sentiment":"positive","sentiment_score":0.5317201912403107}],"sentiment":"positive","sentiment_score":0.3441486575386741,"channel":1,"num_words":11,"start":40.85,"end":45.11},{"sentences":[{"text":"Yeah.","start":44.795,"end":45.195,"sentiment":"neutral","sentiment_score":0.2207409590482712},{"text":"Sure.","start":45.195,"end":45.595,"sentiment":"neutral","sentiment_score":0.23684300482273105},{"text":"So stay in the line.","start":45.595,"end":46.555,"sentiment":"neutral","sentiment_score":0.2181434601545334},{"text":"Alright?","start":46.555,"end":47.035,"sentiment":"neutral","sentiment_score":0.2290644645690918},{"text":"Thank you so much.","start":47.035,"end":48.254997,"sentiment":"positive","sentiment_score":0.5912844464182854}],"sentiment":"positive","sentiment_score":0.34520862624049187,"channel":0,"num_words":12,"start":44.795,"end":48.254997}]},"summary":{"result":"success","short":"The customer, Ashley, calls all accounts to inquire about plans and modems for their new apartment. They ask about the difference between Airtel performance and Airtel gaming, and the representative, Ashley, checks if the technical representative is available. The call ends with Ashley being put on hold briefly."},"intents":{"segments":[{"text":"Hi there. My name is Ashley. I believe I just spoke with you. I'm just looking to get a plan and modem for our new apartment. 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