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And are you going to use your Visa or Mastercard for your $20 payment today? Thank you. Okay. Visa card. One moment. Let me indicate here Visa card. Okay. May I have your card number, please? Thank you. 4341760002964053. Expiration date, please? 01/27. CVV, please? 960. And may I have your exact name as the first on the card? Okay. Thank you. And would you like you to use this card as your payment method for your recurring invoice for your Internet service? Okay. Sure. Thank you. So one moment here. Let me just indicate. Alright. So today, we're processing the $20. Okay. So you will receive a message. It's indicate your one time code. Kindly check. And then once you got it, you have to tell me the code so I can enter on the system and you confirm the payment. Thank you. 102425. Oh, 429. Okay. So the payment has been processed successfully, and you will receive an email with the payment receipt shortly. 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Hi. My name is Ray. I have to someone just called me regarding the delivery charge I have to pay. Yeah.\n\nLet me have a look which one I got money in. Visa. 4341760002964053. Yep. 01/27.\n\n960. Raymond Yi. Yeah. Yep. Yep.\n\nJust use this card. Yep. Yep. Okay. The code is 102425.\n\n4299. Yep. Yes. Yeah. Okay.\n\nOkay. Okay. Thank you. Cheers. Bye bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.84,"end":4.24,"sentiment":"neutral","sentiment_score":0.0574345663189888},{"text":"Hi.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.035587720572948456},{"text":"My name is Ray.","start":4.7999997,"end":5.94,"sentiment":"neutral","sentiment_score":0.016864984296262264},{"text":"I have to someone just called me regarding the delivery charge I have to pay.","start":6.48,"end":10.74,"sentiment":"neutral","sentiment_score":-0.02141996001203855},{"text":"Yeah.","start":14.32,"end":14.82,"sentiment":"neutral","sentiment_score":0.14692172408103943}],"sentiment":"neutral","sentiment_score":-0.0006316114555705677,"num_words":22,"start":3.84,"end":14.82},{"sentences":[{"text":"Let me have a look which one I got money in.","start":20.615,"end":23.515,"sentiment":"neutral","sentiment_score":0.03348786400800401},{"text":"Visa.","start":37.199997,"end":37.699997,"sentiment":"neutral","sentiment_score":0.05486341193318367},{"text":"4341760002964053.","start":55.605,"end":69.86,"sentiment":"neutral","sentiment_score":0.0134977325797081},{"text":"Yep.","start":77.875,"end":78.375,"sentiment":"neutral","sentiment_score":0.0026615445967763662},{"text":"01/27.","start":79.955,"end":81.495,"sentiment":"neutral","sentiment_score":-0.012647567316889765}],"sentiment":"neutral","sentiment_score":0.02844944172538817,"num_words":15,"start":20.615,"end":81.495},{"sentences":[{"text":"960.","start":88.53,"end":90.07,"sentiment":"neutral","sentiment_score":0.0001089825964299962},{"text":"Raymond Yi.","start":96.37,"end":97.43,"sentiment":"neutral","sentiment_score":0.040216704830527306},{"text":"Yeah.","start":107.865,"end":108.185,"sentiment":"neutral","sentiment_score":0.06490516662597656},{"text":"Yep.","start":108.185,"end":108.505,"sentiment":"neutral","sentiment_score":0.06775817275047302},{"text":"Yep.","start":108.505,"end":108.825,"sentiment":"neutral","sentiment_score":0.07991212606430054}],"sentiment":"neutral","sentiment_score":0.04885297628303912,"num_words":6,"start":88.53,"end":108.825},{"sentences":[{"text":"Just use this card.","start":108.825,"end":109.784996,"sentiment":"neutral","sentiment_score":0.09366393275558949},{"text":"Yep.","start":109.784996,"end":110.28,"sentiment":"neutral","sentiment_score":0.09924188256263732},{"text":"Yep.","start":121.96,"end":122.46,"sentiment":"neutral","sentiment_score":0.07842831313610077},{"text":"Okay.","start":140.645,"end":141.145,"sentiment":"neutral","sentiment_score":0.06771735846996307},{"text":"The code is 102425.","start":144.7,"end":150.32,"sentiment":"neutral","sentiment_score":0.05972515977919102}],"sentiment":"neutral","sentiment_score":0.0780858113007112,"num_words":11,"start":108.825,"end":150.32},{"sentences":[{"text":"4299.","start":155.18001,"end":156.56,"sentiment":"neutral","sentiment_score":0.03723464161157608},{"text":"Yep.","start":168.985,"end":169.44,"sentiment":"neutral","sentiment_score":0.20471464097499847},{"text":"Yes.","start":177.36,"end":177.86,"sentiment":"neutral","sentiment_score":0.09091880172491074},{"text":"Yeah.","start":178.48,"end":178.72,"sentiment":"neutral","sentiment_score":0.10282798111438753},{"text":"Okay.","start":178.72,"end":179.22,"sentiment":"neutral","sentiment_score":0.12517982721328735}],"sentiment":"neutral","sentiment_score":0.11217517852783203,"num_words":5,"start":155.18001,"end":179.22},{"sentences":[{"text":"Okay.","start":181.36,"end":181.86,"sentiment":"neutral","sentiment_score":0.24331927299499512},{"text":"Okay.","start":189.925,"end":190.325,"sentiment":"neutral","sentiment_score":0.14972195029258728},{"text":"Thank you.","start":190.325,"end":190.885,"sentiment":"neutral","sentiment_score":0.3072930574417114},{"text":"Cheers.","start":190.885,"end":191.285,"sentiment":"positive","sentiment_score":0.3603522777557373},{"text":"Bye bye.","start":191.285,"end":191.94499,"sentiment":"neutral","sentiment_score":0.24648509919643402}],"sentiment":"neutral","sentiment_score":0.26584997347423006,"num_words":7,"start":181.36,"end":191.94499},{"sentences":[{"text":"Bye.","start":193.845,"end":194.345,"sentiment":"neutral","sentiment_score":0.11122825741767885}],"sentiment":"neutral","sentiment_score":0.11122825741767885,"num_words":1,"start":193.845,"end":194.345}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Yeah. Hi. My name is Ray. I have to someone just called me regarding the delivery charge I have to pay.\n\nChannel 0: Oh, yes. Right. Thank you so much for giving us a callback.\n\nChannel 1: Yeah.\n\nChannel 0: And are you going to use your Visa or Mastercard for your $20 payment today?\n\nChannel 1: Let me have a look which one I got money in.\n\nChannel 0: Thank you.\n\nChannel 1: Visa.\n\nChannel 0: Okay. Visa card. One moment. Let me indicate here Visa card. Okay.\n\nMay I have your card number, please?\n\nChannel 1: 4341760002964053.\n\nChannel 0: Thank you. 4341760002964053.\n\nChannel 1: Yep.\n\nChannel 0: Expiration date, please?\n\nChannel 1: 01/27.\n\nChannel 0: 01/27. CVV, please?\n\nChannel 1: 960.\n\nChannel 0: 960. And may I have your exact name as the first on the card?\n\nChannel 1: Raymond Yi.\n\nChannel 0: Okay. Thank you. And would you like you to use this card as your payment method for your recurring invoice for your Internet service?\n\nChannel 1: Yeah. Yep. Yep. Just use this card.\n\nChannel 0: Okay.\n\nChannel 1: Yep.\n\nChannel 0: Sure. Thank you. So one moment here. Let me just indicate. Alright.\n\nSo today, we're processing the $20.\n\nChannel 1: Yep.\n\nChannel 0: Okay. So you will receive a message. It's indicate your one time code. Kindly check. And then once you got it, you have to tell me the code so I can enter on the system and you confirm the payment.\n\nChannel 1: Okay. The code is 102425.\n\nChannel 0: Thank you. 102425.\n\nChannel 1: 4299.\n\nChannel 0: Oh, 429. Okay. So the payment has been processed successfully, and you will receive an email\n\nChannel 1: Yep.\n\nChannel 0: with the payment receipt shortly. And, also, right, you will also receive a terms and agreement about the direct debit that we set up. Okay? Just\n\nChannel 1: Yes.\n\nChannel 0: for your reference.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Okay. Perfect. Thank you so much for\n\nChannel 1: Okay.\n\nChannel 0: this payment. And if you need any assistance, please ring us. We're open from Monday to Friday, 9AM to 6PM. Okay?\n\nChannel 1: Okay. Thank you. Cheers.\n\nChannel 0: Alright.\n\nChannel 1: Bye bye.\n\nChannel 0: Thank you. Cheers. Have a good one. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"positive","sentiment_score":0.38256120681762695},{"text":"Thank you so much for calling Airtel accounts.","start":0.32,"end":2.32,"sentiment":"positive","sentiment_score":0.625968299806118},{"text":"How may I help you today?","start":2.32,"end":3.6999998,"sentiment":"positive","sentiment_score":0.5661864876747131}],"sentiment":"positive","sentiment_score":0.58582843542099,"channel":0,"num_words":15,"start":0.16,"end":3.6999998},{"sentences":[{"text":"Yeah.","start":3.84,"end":4.24,"sentiment":"neutral","sentiment_score":0.0574345663189888},{"text":"Hi.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.035587720572948456},{"text":"My name is Ray.","start":4.7999997,"end":5.94,"sentiment":"neutral","sentiment_score":0.016864984296262264},{"text":"I have to someone just called me regarding the delivery charge I have to 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you.","start":190.325,"end":190.885,"sentiment":"neutral","sentiment_score":0.3072930574417114},{"text":"Cheers.","start":190.885,"end":191.285,"sentiment":"positive","sentiment_score":0.3603522777557373}],"sentiment":"neutral","sentiment_score":0.28116508573293686,"channel":1,"num_words":4,"start":189.925,"end":191.285},{"sentences":[{"text":"Alright.","start":191.22499,"end":191.545,"sentiment":"neutral","sentiment_score":0.2698243260383606}],"sentiment":"neutral","sentiment_score":0.2698243260383606,"channel":0,"num_words":1,"start":191.22499,"end":191.545},{"sentences":[{"text":"Bye bye.","start":191.285,"end":191.94499,"sentiment":"neutral","sentiment_score":0.24648509919643402}],"sentiment":"neutral","sentiment_score":0.24648509919643402,"channel":1,"num_words":2,"start":191.285,"end":191.94499},{"sentences":[{"text":"Thank you.","start":191.545,"end":192.265,"sentiment":"positive","sentiment_score":0.4501514434814453},{"text":"Cheers.","start":192.265,"end":192.745,"sentiment":"positive","sentiment_score":0.49522632360458374},{"text":"Have a good one.","start":192.745,"end":193.545,"sentiment":"positive","sentiment_score":0.5620994418859482},{"text":"Bye.","start":193.545,"end":194.045,"sentiment":"neutral","sentiment_score":0.21643730998039248}],"sentiment":"positive","sentiment_score":0.48254553601145744,"channel":0,"num_words":8,"start":191.545,"end":194.045},{"sentences":[{"text":"Bye.","start":193.845,"end":194.345,"sentiment":"neutral","sentiment_score":0.11122825741767885}],"sentiment":"neutral","sentiment_score":0.11122825741767885,"channel":1,"num_words":1,"start":193.845,"end":194.345}]},"summary":{"result":"success","short":"The customer, Raymond, called Airtel accounts to pay a delivery charge and was given a code to enter on the system. The representative confirmed the payment and provided the customer with a reference code and payment details. The call ended with the representative offering assistance and wishing the customer a good day."},"intents":{"segments":[{"text":"Hi. My name is Ray. I have to someone just called me regarding the delivery charge I have to pay. Oh, yes.","start_word":16,"end_word":37,"intents":[{"intent":"Pay delivery charge","confidence_score":0.09558118}]},{"text":"And are you going to use your Visa or Mastercard for your $20 payment today?","start_word":49,"end_word":63,"intents":[{"intent":"Use visa card for payment","confidence_score":0.18507679}]},{"text":"And may I have your exact name as the first on the card? Raymond Yi.","start_word":111,"end_word":125,"intents":[{"intent":"Provide verification","confidence_score":0.0007436021}]},{"text":"So you will receive a message. It's indicate your one time code. Kindly check. And then once you got it, you have to tell me the code so I can enter on the system and you confirm the payment. Okay.","start_word":179,"end_word":218,"intents":[{"intent":"Provide information with code","confidence_score":0.000008319041},{"intent":"Confirm payment","confidence_score":0.5414047}]},{"text":"And if you need any assistance, please ring us. We're open from Monday to Friday, 9AM to 6PM. Okay? Okay.","start_word":286,"end_word":305,"intents":[{"intent":"Provide assistance","confidence_score":0.023851605}]},{"text":"Alright. Bye bye. Thank you.","start_word":309,"end_word":313,"intents":[{"intent":"End conversation","confidence_score":0.068169355}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5764389634132385},{"text":"Yeah. Hi. My name is Ray. I have to someone just called me regarding the delivery charge I have to pay. Oh, yes. Right.","start_word":15,"end_word":38,"sentiment":"neutral","sentiment_score":0.019493497908115387},{"text":"Thank you so much for giving us a callback.","start_word":39,"end_word":47,"sentiment":"positive","sentiment_score":0.5514528155326843},{"text":"Yeah. And are you going to use your Visa or Mastercard for your $20 payment today? Let me have a look which one I got money in. Thank you. Visa. Okay. Visa card. One moment. Let me indicate here Visa card. Okay. May I have your card number, please? 4341760002964053. Thank you. 4341760002964053. Yep. Expiration date, please? 01/27. 01/27. CVV, please? 960. 960. And may I have your exact name as the first on the card? Raymond Yi. Okay. Thank you. And would you like you to use this card as your payment method for your recurring invoice for your Internet service? Yeah. Yep. Yep. Just use this card. Okay. Yep. Sure. Thank you. So one moment here. Let me just indicate. Alright. So today, we're processing the $20. Yep. Okay. So you will receive a message. It's indicate your one time code. Kindly check. And then once you got it, you have to tell me the code so I can enter on the system and you confirm the payment. Okay. The code is 102425. Thank you. 102425. 4299. Oh, 429. Okay. So the payment has been processed successfully, and you will receive an email Yep. with the payment receipt shortly. And, also, right, you will also receive a terms and agreement about the direct debit that we set up. Okay? Just Yes. for your reference. Yeah. Okay. Okay.","start_word":48,"end_word":276,"sentiment":"neutral","sentiment_score":0.09297425299882887},{"text":"Perfect. Thank you so much for Okay.","start_word":277,"end_word":283,"sentiment":"positive","sentiment_score":0.3533962070941925},{"text":"this payment. And if you need any assistance, please ring us. We're open from Monday to Friday, 9AM to 6PM. Okay? Okay. Thank you.","start_word":284,"end_word":307,"sentiment":"neutral","sentiment_score":0.15831530094146729},{"text":"Cheers.","start_word":308,"end_word":308,"sentiment":"positive","sentiment_score":0.3603522777557373},{"text":"Alright. Bye bye.","start_word":309,"end_word":311,"sentiment":"neutral","sentiment_score":0.25547271966934204},{"text":"Thank you. Cheers. Have a good one.","start_word":312,"end_word":318,"sentiment":"positive","sentiment_score":0.5133187174797058},{"text":"Bye. Bye.","start_word":319,"end_word":320,"sentiment":"neutral","sentiment_score":0.1822912096977234}],"average":{"sentiment":"neutral","sentiment_score":0.14478002219091085}}}}