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How are you?\n\nChannel 0: Good. How are you doing?\n\nChannel 1: Very good. Very good. Now I've got Simon Palamara on the line. He was a client\n\nChannel 0: Oh,\n\nChannel 1: of you guys about five years ago.\n\nChannel 0: this is\n\nChannel 1: I've just\n\nChannel 0: is this\n\nChannel 1: sent him\n\nChannel 0: is this Sebi's client, the male client?\n\nChannel 1: oh, yeah.\n\nChannel 0: I'm so sorry.\n\nChannel 1: Oh, do you wanna\n\nChannel 0: I just yep. This yep. I will I will yeah. Call Sebi. I'm so sorry.\n\nChannel 1: Okay. I'll do you want me to just call this number again?\n\nChannel 0: Yeah. Just call this number straight up. Yeah. 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good.","start":7.68,"end":8.16,"sentiment":"positive","sentiment_score":0.7356587052345276},{"text":"Very good.","start":8.16,"end":8.98,"sentiment":"positive","sentiment_score":0.6413800120353699},{"text":"Now I've got Simon Palamara on the line.","start":9.76,"end":12.48,"sentiment":"neutral","sentiment_score":0.038567411014810205},{"text":"He was a client","start":12.48,"end":13.2,"sentiment":"neutral","sentiment_score":0.005481876549310982}],"sentiment":"neutral","sentiment_score":0.19278401430347003,"channel":1,"num_words":16,"start":7.68,"end":13.2},{"sentences":[{"text":"Oh,","start":12.975,"end":13.475,"sentiment":"neutral","sentiment_score":-0.020247770473361015}],"sentiment":"neutral","sentiment_score":-0.020247770473361015,"channel":0,"num_words":1,"start":12.975,"end":13.475},{"sentences":[{"text":"of you guys about five years ago.","start":13.2,"end":15.139999,"sentiment":"neutral","sentiment_score":-0.012728783967239516}],"sentiment":"neutral","sentiment_score":-0.012728783967239516,"channel":1,"num_words":7,"start":13.2,"end":15.139999},{"sentences":[{"text":"this is","start":15.8550005,"end":16.175,"sentiment":"neutral","sentiment_score":-0.0284188250079751}],"sentiment":"neutral","sentiment_score":-0.0284188250079751,"channel":0,"num_words":2,"start":15.8550005,"end":16.175},{"sentences":[{"text":"I've just","start":16.115,"end":16.515,"sentiment":"neutral","sentiment_score":-0.029437188990414143}],"sentiment":"neutral","sentiment_score":-0.029437188990414143,"channel":1,"num_words":2,"start":16.115,"end":16.515},{"sentences":[{"text":"is this","start":16.335,"end":16.815,"sentiment":"neutral","sentiment_score":-0.03686490282416344}],"sentiment":"neutral","sentiment_score":-0.03686490282416344,"channel":0,"num_words":2,"start":16.335,"end":16.815},{"sentences":[{"text":"sent him","start":16.515,"end":17.175,"sentiment":"neutral","sentiment_score":-0.02902358863502741}],"sentiment":"neutral","sentiment_score":-0.02902358863502741,"channel":1,"num_words":2,"start":16.515,"end":17.175},{"sentences":[{"text":"is this Sebi's client, the male client?","start":16.815,"end":19.475,"sentiment":"neutral","sentiment_score":-0.03527216666511127}],"sentiment":"neutral","sentiment_score":-0.03527216666511127,"channel":0,"num_words":7,"start":16.815,"end":19.475},{"sentences":[{"text":"oh, yeah.","start":19.955,"end":20.615,"sentiment":"neutral","sentiment_score":-0.08219534158706665}],"sentiment":"neutral","sentiment_score":-0.08219534158706665,"channel":1,"num_words":2,"start":19.955,"end":20.615},{"sentences":[{"text":"I'm so sorry.","start":21.775002,"end":22.755001,"sentiment":"neutral","sentiment_score":-0.19067106147607168}],"sentiment":"neutral","sentiment_score":-0.19067106147607168,"channel":0,"num_words":3,"start":21.775002,"end":22.755001},{"sentences":[{"text":"Oh, do you wanna","start":22.275,"end":22.835,"sentiment":"neutral","sentiment_score":-0.12958477810025215}],"sentiment":"neutral","sentiment_score":-0.12958477810025215,"channel":1,"num_words":4,"start":22.275,"end":22.835},{"sentences":[{"text":"I just yep.","start":22.815,"end":24.095001,"sentiment":"neutral","sentiment_score":-0.12468664099772771},{"text":"This yep.","start":24.095001,"end":24.735,"sentiment":"neutral","sentiment_score":-0.10457172617316246},{"text":"I will I will yeah.","start":24.735,"end":25.935001,"sentiment":"neutral","sentiment_score":-0.07707055658102036},{"text":"Call Sebi.","start":25.935001,"end":26.654999,"sentiment":"neutral","sentiment_score":-0.08544928953051567},{"text":"I'm so sorry.","start":26.654999,"end":27.555,"sentiment":"neutral","sentiment_score":-0.18799186249574026}],"sentiment":"neutral","sentiment_score":-0.11356202165285746,"channel":0,"num_words":15,"start":22.815,"end":27.555},{"sentences":[{"text":"Okay.","start":27.662937,"end":27.902937,"sentiment":"neutral","sentiment_score":-0.06413247436285019},{"text":"I'll do you want me to just call this number again?","start":27.902937,"end":29.762938,"sentiment":"neutral","sentiment_score":-0.09777546538548036}],"sentiment":"neutral","sentiment_score":-0.09497188280026118,"channel":1,"num_words":12,"start":27.662937,"end":29.762938},{"sentences":[{"text":"Yeah.","start":29.912937,"end":30.152937,"sentiment":"neutral","sentiment_score":-0.00702500157058239},{"text":"Just call this number straight up.","start":30.152937,"end":31.352938,"sentiment":"neutral","sentiment_score":-0.014970423032840094},{"text":"Yeah.","start":31.352938,"end":31.852938,"sentiment":"neutral","sentiment_score":0.035866644233465195},{"text":"Bye.","start":32.952938,"end":33.452938,"sentiment":"neutral","sentiment_score":0.02037450112402439}],"sentiment":"neutral","sentiment_score":-0.0045118216011259295,"channel":0,"num_words":9,"start":29.912937,"end":33.452938}]},"summary":{"result":"success","short":"The customer answers the phone and greets the agent. The customer tells the agent that Simon reminded them of a client from five years ago and asks if the agent is calling about a male client. The agent agrees to call the number again and the call ends."},"intents":{"segments":[{"text":"Call Sebi. I'm so sorry.","start_word":72,"end_word":76,"intents":[{"intent":"Call sebi","confidence_score":0.0691281}]}]},"sentiments":{"segments":[{"text":"Good evening, my darling. Good evening. How are you? Good.","start_word":0,"end_word":9,"sentiment":"positive","sentiment_score":0.5113046765327454},{"text":"How are you doing?","start_word":10,"end_word":13,"sentiment":"neutral","sentiment_score":0.3176151216030121},{"text":"Very good. Very good.","start_word":14,"end_word":17,"sentiment":"positive","sentiment_score":0.672881007194519},{"text":"Now I've got Simon Palamara on the line. He was a client Oh, of you guys about five years ago. this is I've just is this sent him is this Sebi's client, the male client? oh, yeah. I'm so sorry. Oh, do you wanna I just yep. This yep. I will I will yeah. Call Sebi. I'm so sorry. Okay. I'll do you want me to just call this number again? Yeah. Just call this number straight up. Yeah. Bye.","start_word":18,"end_word":97,"sentiment":"neutral","sentiment_score":-0.05800651013851166}],"average":{"sentiment":"neutral","sentiment_score":0.040534584950178094}}}}