{"metadata":{"transaction_key":"deprecated","request_id":"019f3a16-3222-79e3-97ae-f7ea9280af21","sha256":"2b75379ea1bbc88b3cc45181c1f32b040828a08fe8e03d54deb16b58bfa1f9a7","created":"2026-07-07T00:59:22.550Z","duration":54.79194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":134,"output_tokens":47},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":158,"output_tokens":158},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":158,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. This is Andrew from Vigilance AI. Is this Damon? Vigilance AI, Damon. We are a cybersecurity company. Good day to you. And, Vigilant well, Damon, you came up as the chief technology officer. So I'm sorry? No? Oh, you're you're not from the IT department, Damon? Okay. Well, I'm really sorry then, mate. You have a great day. No worries. Will do.","confidence":0.98950195,"words":[{"word":"oh","start":3.52,"end":3.76,"confidence":0.9758301,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0232335701584816},{"word":"hi","start":3.76,"end":4.24,"confidence":0.99560547,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.02255714125931263},{"word":"this","start":4.24,"end":4.56,"confidence":0.57714844,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.016395259648561478},{"word":"is","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02668111026287079},{"word":"andrew","start":4.7999997,"end":5.12,"confidence":0.99121094,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.030244240537285805},{"word":"from","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03205525130033493},{"word":"vigilance","start":5.44,"end":5.94,"confidence":0.98950195,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.01851627789437771},{"word":"ai","start":6.08,"end":6.58,"confidence":0.88671875,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.029147613793611526},{"word":"is","start":7.04,"end":7.2799997,"confidence":0.9863281,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.008194265887141228},{"word":"this","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.008567223325371742},{"word":"damon","start":7.52,"end":8.02,"confidence":0.8991699,"punctuated_word":"Damon?","sentiment":"neutral","sentiment_score":-0.0027655602898448706},{"word":"vigilance","start":11.92,"end":12.42,"confidence":0.99609375,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.002945914398878813},{"word":"ai","start":12.559999,"end":12.799999,"confidence":0.98657227,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":0.003004616592079401},{"word":"damon","start":12.799999,"end":13.299999,"confidence":0.9904785,"punctuated_word":"Damon.","sentiment":"neutral","sentiment_score":0.0071892160922288895},{"word":"we","start":13.44,"end":13.5199995,"confidence":0.98095703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.019042709842324257},{"word":"are","start":13.5199995,"end":13.679999,"confidence":0.9013672,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01174459420144558},{"word":"a","start":13.679999,"end":13.92,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02189904823899269},{"word":"cybersecurity","start":13.92,"end":14.42,"confidence":0.8798828,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.02830515429377556},{"word":"company","start":15.12,"end":15.62,"confidence":0.99853516,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":0.030048750340938568},{"word":"good","start":16.345,"end":16.664999,"confidence":0.40527344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.35751259326934814},{"word":"day","start":16.664999,"end":16.825,"confidence":0.9941406,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.3735107481479645},{"word":"to","start":16.825,"end":16.985,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.28509798645973206},{"word":"you","start":16.985,"end":17.485,"confidence":0.9838867,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.23198269307613373},{"word":"and","start":18.744999,"end":19.244999,"confidence":0.6097412,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.015623148530721664},{"word":"vigilant","start":19.465,"end":19.965,"confidence":0.7055664,"punctuated_word":"Vigilant","sentiment":"neutral","sentiment_score":-0.0009347809245809912},{"word":"well","start":22.185,"end":22.685,"confidence":0.9387207,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.0210897047072649},{"word":"damon","start":22.904999,"end":23.305,"confidence":0.9814453,"punctuated_word":"Damon,","sentiment":"neutral","sentiment_score":-0.03809128701686859},{"word":"you","start":23.305,"end":23.545,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04404492676258087},{"word":"came","start":23.545,"end":23.785,"confidence":0.9921875,"punctuated_word":"came","sentiment":"neutral","sentiment_score":-0.027514910325407985},{"word":"up","start":23.785,"end":24.025,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.02034735307097435},{"word":"as","start":24.025,"end":24.425,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.017712585628032684},{"word":"the","start":24.425,"end":24.585,"confidence":0.8330078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025080647319555283},{"word":"chief","start":24.585,"end":24.904999,"confidence":0.99121094,"punctuated_word":"chief","sentiment":"neutral","sentiment_score":-0.04532301425933838},{"word":"technology","start":24.904999,"end":25.404999,"confidence":0.9863281,"punctuated_word":"technology","sentiment":"neutral","sentiment_score":-0.02121492475271225},{"word":"officer","start":25.705,"end":26.205,"confidence":0.9472656,"punctuated_word":"officer.","sentiment":"neutral","sentiment_score":-0.020440423861145973},{"word":"so","start":26.585,"end":27.085,"confidence":0.98095703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04501992464065552},{"word":"i'm","start":30.439999,"end":30.759998,"confidence":0.8054199,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06499537825584412},{"word":"sorry","start":30.759998,"end":31.259998,"confidence":0.98950195,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.0898689478635788},{"word":"no","start":31.8,"end":32.3,"confidence":0.7241211,"punctuated_word":"No?","sentiment":"neutral","sentiment_score":-0.2400997579097748},{"word":"oh","start":39.399998,"end":39.72,"confidence":0.9562988,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.1108277142047882},{"word":"you're","start":39.72,"end":39.96,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0897424966096878},{"word":"you're","start":39.96,"end":40.199997,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.07941349595785141},{"word":"not","start":40.199997,"end":40.36,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08891712874174118},{"word":"from","start":40.36,"end":40.6,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.1008160337805748},{"word":"the","start":40.6,"end":40.76,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09738627821207048},{"word":"it","start":40.76,"end":41.16,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.10861774533987044},{"word":"department","start":41.16,"end":41.64,"confidence":0.9970703,"punctuated_word":"department,","sentiment":"neutral","sentiment_score":-0.11454339325428008},{"word":"damon","start":41.64,"end":42.14,"confidence":0.8972168,"punctuated_word":"Damon?","sentiment":"neutral","sentiment_score":-0.0785938948392868},{"word":"okay","start":45.285,"end":45.785,"confidence":0.890625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0562550276517868},{"word":"well","start":46.085003,"end":46.325,"confidence":0.9819336,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.08320976793766022},{"word":"i'm","start":46.325,"end":46.645,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1699453592300415},{"word":"really","start":46.645,"end":46.965,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.21647709608078003},{"word":"sorry","start":46.965,"end":47.285,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.21721889078617096},{"word":"then","start":47.285,"end":47.605003,"confidence":0.95581055,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":-0.2372037172317505},{"word":"mate","start":47.605003,"end":48.005,"confidence":0.9926758,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.18989965319633484},{"word":"you","start":48.245003,"end":48.405003,"confidence":0.9892578,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2244630306959152},{"word":"have","start":48.405003,"end":48.565002,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2964012622833252},{"word":"a","start":48.565002,"end":48.645,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.32462579011917114},{"word":"great","start":48.645,"end":48.805,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.45731478929519653},{"word":"day","start":48.805,"end":49.305,"confidence":0.99902344,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.2753990888595581},{"word":"no","start":52.645,"end":52.885002,"confidence":0.984375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.12726998329162598},{"word":"worries","start":52.885002,"end":53.365,"confidence":0.9975586,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.12806373834609985},{"word":"will","start":53.365,"end":53.525,"confidence":0.99121094,"punctuated_word":"Will","sentiment":"neutral","sentiment_score":-0.08679525554180145},{"word":"do","start":53.525,"end":54.025,"confidence":0.98657227,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.022456884384155273}],"paragraphs":{"transcript":"\nOh, hi. This is Andrew from Vigilance AI. Is this Damon? Vigilance AI, Damon. We are a cybersecurity company.\n\nGood day to you. And, Vigilant well, Damon, you came up as the chief technology officer. So I'm sorry? No? Oh, you're you're not from the IT department, Damon?\n\nOkay. Well, I'm really sorry then, mate. You have a great day. No worries. Will do.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":3.52,"end":4.24,"sentiment":"neutral","sentiment_score":0.022895355708897114},{"text":"This is Andrew from Vigilance AI.","start":4.24,"end":6.58,"sentiment":"neutral","sentiment_score":0.025506625572840374},{"text":"Is this Damon?","start":7.04,"end":8.02,"sentiment":"neutral","sentiment_score":0.004665309640889366},{"text":"Vigilance AI, Damon.","start":11.92,"end":13.299999,"sentiment":"neutral","sentiment_score":0.004379915694395701},{"text":"We are a cybersecurity company.","start":13.44,"end":15.62,"sentiment":"neutral","sentiment_score":0.022208051383495332}],"sentiment":"neutral","sentiment_score":0.01773717883042991,"num_words":19,"start":3.52,"end":15.62},{"sentences":[{"text":"Good day to you.","start":16.345,"end":17.485,"sentiment":"neutral","sentiment_score":0.3120260052382946},{"text":"And, Vigilant well, Damon, you came up as the chief technology officer.","start":18.744999,"end":26.205,"sentiment":"neutral","sentiment_score":-0.02218095084147838},{"text":"So I'm sorry?","start":26.585,"end":31.259998,"sentiment":"neutral","sentiment_score":-0.06662808358669281},{"text":"No?","start":31.8,"end":32.3,"sentiment":"neutral","sentiment_score":-0.2400997579097748},{"text":"Oh, you're you're not from the IT department, Damon?","start":39.399998,"end":42.14,"sentiment":"neutral","sentiment_score":-0.09653979788223903}],"sentiment":"neutral","sentiment_score":-0.011272744094985056,"num_words":29,"start":16.345,"end":42.14},{"sentences":[{"text":"Okay.","start":45.285,"end":45.785,"sentiment":"neutral","sentiment_score":-0.0562550276517868},{"text":"Well, I'm really sorry then, mate.","start":46.085003,"end":48.005,"sentiment":"neutral","sentiment_score":-0.18565908074378967},{"text":"You have a great day.","start":48.245003,"end":49.305,"sentiment":"neutral","sentiment_score":0.31564079225063324},{"text":"No worries.","start":52.645,"end":53.365,"sentiment":"neutral","sentiment_score":-0.12766686081886292},{"text":"Will do.","start":53.365,"end":54.025,"sentiment":"neutral","sentiment_score":-0.05462606996297836}],"sentiment":"neutral","sentiment_score":0.002713036723434925,"num_words":16,"start":45.285,"end":54.025}]}}]},{"alternatives":[{"transcript":"Hello? From where? Why are you calling me? No. No. No. I don't want sales calls, and I'm not I'm not a chief technology officer. No. Take me off the list.","confidence":0.9914551,"words":[{"word":"hello","start":1.8399999,"end":2.34,"confidence":0.9067383,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.004031105432659388},{"word":"from","start":9.679999,"end":10.0,"confidence":0.96777344,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.010387703776359558},{"word":"where","start":10.0,"end":10.5,"confidence":0.9926758,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":-0.008736107498407364},{"word":"why","start":18.595001,"end":18.915,"confidence":0.79003906,"punctuated_word":"Why","sentiment":"neutral","sentiment_score":0.017231719568371773},{"word":"are","start":18.915,"end":19.075,"confidence":0.98095703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.009501730091869833},{"word":"you","start":19.075,"end":19.235,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005225742235779762},{"word":"calling","start":19.235,"end":19.555,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.0037796208634972577},{"word":"me","start":19.555,"end":20.055,"confidence":0.9951172,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.015057174488902092},{"word":"no","start":31.210001,"end":31.69,"confidence":0.9914551,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2493411600589752},{"word":"no","start":31.69,"end":32.190002,"confidence":0.8737793,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2522691786289215},{"word":"no","start":32.73,"end":33.23,"confidence":0.8251953,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.4479564428329468},{"word":"i","start":33.29,"end":33.45,"confidence":0.90283203,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5135171413421631},{"word":"don't","start":33.45,"end":33.69,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4779900908470154},{"word":"want","start":33.69,"end":34.010002,"confidence":0.9970703,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.586667537689209},{"word":"sales","start":34.010002,"end":34.33,"confidence":0.99121094,"punctuated_word":"sales","sentiment":"negative","sentiment_score":-0.5835729241371155},{"word":"calls","start":34.33,"end":34.65,"confidence":0.8515625,"punctuated_word":"calls,","sentiment":"negative","sentiment_score":-0.4264244437217712},{"word":"and","start":34.65,"end":34.89,"confidence":0.9941406,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3637979328632355},{"word":"i'm","start":34.89,"end":35.05,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.3144693970680237},{"word":"not","start":35.05,"end":35.53,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2780299782752991},{"word":"i'm","start":35.53,"end":35.77,"confidence":0.84594727,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2837877869606018},{"word":"not","start":35.77,"end":35.85,"confidence":0.90234375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.24260646104812625},{"word":"a","start":35.85,"end":36.010002,"confidence":0.93408203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2519324719905853},{"word":"chief","start":36.010002,"end":36.33,"confidence":0.9760742,"punctuated_word":"chief","sentiment":"neutral","sentiment_score":-0.28507357835769653},{"word":"technology","start":36.33,"end":36.83,"confidence":0.9970703,"punctuated_word":"technology","sentiment":"neutral","sentiment_score":-0.23266352713108063},{"word":"officer","start":36.89,"end":37.39,"confidence":0.9980469,"punctuated_word":"officer.","sentiment":"neutral","sentiment_score":-0.2556515336036682},{"word":"no","start":49.765,"end":49.844997,"confidence":0.9387207,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3860381543636322},{"word":"take","start":49.844997,"end":50.085,"confidence":0.9819336,"punctuated_word":"Take","sentiment":"negative","sentiment_score":-0.6467517018318176},{"word":"me","start":50.085,"end":50.245,"confidence":0.9980469,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.6219022274017334},{"word":"off","start":50.245,"end":50.485,"confidence":0.99609375,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.5115652084350586},{"word":"the","start":50.485,"end":50.644997,"confidence":0.9951172,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.44076472520828247},{"word":"list","start":50.644997,"end":51.144997,"confidence":0.9980469,"punctuated_word":"list.","sentiment":"negative","sentiment_score":-0.4468628764152527}],"paragraphs":{"transcript":"\nHello? From where? Why are you calling me? No. No.\n\nNo. I don't want sales calls, and I'm not I'm not a chief technology officer. No. Take me off the list.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.004031105432659388},{"text":"From where?","start":9.679999,"end":10.5,"sentiment":"neutral","sentiment_score":-0.009561905637383461},{"text":"Why are you calling me?","start":18.595001,"end":20.055,"sentiment":"neutral","sentiment_score":0.0027563601732254026},{"text":"No.","start":31.210001,"end":31.69,"sentiment":"neutral","sentiment_score":-0.2493411600589752},{"text":"No.","start":31.69,"end":32.190002,"sentiment":"neutral","sentiment_score":-0.2522691786289215}],"sentiment":"neutral","sentiment_score":-0.050292124366387726,"num_words":10,"start":1.8399999,"end":32.190002},{"sentences":[{"text":"No.","start":32.73,"end":33.23,"sentiment":"negative","sentiment_score":-0.4479564428329468},{"text":"I don't want sales calls, and I'm not I'm not a chief technology officer.","start":33.29,"end":37.39,"sentiment":"negative","sentiment_score":-0.3640132003596851},{"text":"No.","start":49.765,"end":49.844997,"sentiment":"negative","sentiment_score":-0.3860381543636322},{"text":"Take me off the list.","start":49.844997,"end":51.144997,"sentiment":"negative","sentiment_score":-0.5335693478584289}],"sentiment":"negative","sentiment_score":-0.40942981626306263,"num_words":21,"start":32.73,"end":51.144997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Is this Damon?\n\nChannel 1: From where?\n\nChannel 0: Vigilance AI, Damon. We are a cybersecurity company. Good day to you.\n\nChannel 1: Why\n\nChannel 0: And,\n\nChannel 1: are you calling\n\nChannel 0: Vigilant\n\nChannel 1: me?\n\nChannel 0: well, Damon, you came up as the chief technology officer. So I'm sorry?\n\nChannel 1: No. No.\n\nChannel 0: No?\n\nChannel 1: No. I don't want sales calls, and I'm not I'm not a chief technology officer.\n\nChannel 0: Oh, you're you're not from the IT department, Damon? Okay. Well, I'm really sorry then, mate. You have a great day.\n\nChannel 1: No. Take me off the list.\n\nChannel 0: No worries. Will do.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.004031105432659388}],"sentiment":"neutral","sentiment_score":0.004031105432659388,"channel":1,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Oh, hi.","start":3.52,"end":4.24,"sentiment":"neutral","sentiment_score":0.022895355708897114},{"text":"This is Andrew from Vigilance AI.","start":4.24,"end":6.58,"sentiment":"neutral","sentiment_score":0.025506625572840374},{"text":"Is this Damon?","start":7.04,"end":8.02,"sentiment":"neutral","sentiment_score":0.004665309640889366}],"sentiment":"neutral","sentiment_score":0.019347853979773143,"channel":0,"num_words":11,"start":3.52,"end":8.02},{"sentences":[{"text":"From where?","start":9.679999,"end":10.5,"sentiment":"neutral","sentiment_score":-0.009561905637383461}],"sentiment":"neutral","sentiment_score":-0.009561905637383461,"channel":1,"num_words":2,"start":9.679999,"end":10.5},{"sentences":[{"text":"Vigilance AI, Damon.","start":11.92,"end":13.299999,"sentiment":"neutral","sentiment_score":0.004379915694395701},{"text":"We are a cybersecurity company.","start":13.44,"end":15.62,"sentiment":"neutral","sentiment_score":0.022208051383495332},{"text":"Good day to you.","start":16.345,"end":17.485,"sentiment":"neutral","sentiment_score":0.3120260052382946}],"sentiment":"neutral","sentiment_score":0.11435700207948685,"channel":0,"num_words":12,"start":11.92,"end":17.485},{"sentences":[{"text":"Why","start":18.595001,"end":18.915,"sentiment":"neutral","sentiment_score":0.017231719568371773}],"sentiment":"neutral","sentiment_score":0.017231719568371773,"channel":1,"num_words":1,"start":18.595001,"end":18.915},{"sentences":[{"text":"And,","start":18.744999,"end":19.244999,"sentiment":"neutral","sentiment_score":0.015623148530721664}],"sentiment":"neutral","sentiment_score":0.015623148530721664,"channel":0,"num_words":1,"start":18.744999,"end":19.244999},{"sentences":[{"text":"are you calling","start":18.915,"end":19.555,"sentiment":"neutral","sentiment_score":-0.006169031063715618}],"sentiment":"neutral","sentiment_score":-0.006169031063715618,"channel":1,"num_words":3,"start":18.915,"end":19.555},{"sentences":[{"text":"Vigilant","start":19.465,"end":19.965,"sentiment":"neutral","sentiment_score":-0.0009347809245809912}],"sentiment":"neutral","sentiment_score":-0.0009347809245809912,"channel":0,"num_words":1,"start":19.465,"end":19.965},{"sentences":[{"text":"me?","start":19.555,"end":20.055,"sentiment":"neutral","sentiment_score":0.015057174488902092}],"sentiment":"neutral","sentiment_score":0.015057174488902092,"channel":1,"num_words":1,"start":19.555,"end":20.055},{"sentences":[{"text":"well, Damon, you came up as the chief technology officer.","start":22.185,"end":26.205,"sentiment":"neutral","sentiment_score":-0.028085977770388126},{"text":"So I'm sorry?","start":26.585,"end":31.259998,"sentiment":"neutral","sentiment_score":-0.06662808358669281}],"sentiment":"neutral","sentiment_score":-0.03698030988184305,"channel":0,"num_words":13,"start":22.185,"end":31.259998},{"sentences":[{"text":"No.","start":31.210001,"end":31.69,"sentiment":"neutral","sentiment_score":-0.2493411600589752},{"text":"No.","start":31.69,"end":32.190002,"sentiment":"neutral","sentiment_score":-0.2522691786289215}],"sentiment":"neutral","sentiment_score":-0.25080516934394836,"channel":1,"num_words":2,"start":31.210001,"end":32.190002},{"sentences":[{"text":"No?","start":31.8,"end":32.3,"sentiment":"neutral","sentiment_score":-0.2400997579097748}],"sentiment":"neutral","sentiment_score":-0.2400997579097748,"channel":0,"num_words":1,"start":31.8,"end":32.3},{"sentences":[{"text":"No.","start":32.73,"end":33.23,"sentiment":"negative","sentiment_score":-0.4479564428329468},{"text":"I don't want sales calls, and I'm not I'm not a chief technology officer.","start":33.29,"end":37.39,"sentiment":"negative","sentiment_score":-0.3640132003596851}],"sentiment":"negative","sentiment_score":-0.3696094165245692,"channel":1,"num_words":15,"start":32.73,"end":37.39},{"sentences":[{"text":"Oh, you're you're not from the IT department, Damon?","start":39.399998,"end":42.14,"sentiment":"neutral","sentiment_score":-0.09653979788223903},{"text":"Okay.","start":45.285,"end":45.785,"sentiment":"neutral","sentiment_score":-0.0562550276517868},{"text":"Well, I'm really sorry then, mate.","start":46.085003,"end":48.005,"sentiment":"neutral","sentiment_score":-0.18565908074378967},{"text":"You have a great day.","start":48.245003,"end":49.305,"sentiment":"neutral","sentiment_score":0.31564079225063324}],"sentiment":"neutral","sentiment_score":-0.02194589199054809,"channel":0,"num_words":21,"start":39.399998,"end":49.305},{"sentences":[{"text":"No.","start":49.765,"end":49.844997,"sentiment":"negative","sentiment_score":-0.3860381543636322},{"text":"Take me off the list.","start":49.844997,"end":51.144997,"sentiment":"negative","sentiment_score":-0.5335693478584289}],"sentiment":"negative","sentiment_score":-0.5089808156092962,"channel":1,"num_words":6,"start":49.765,"end":51.144997},{"sentences":[{"text":"No worries.","start":52.645,"end":53.365,"sentiment":"neutral","sentiment_score":-0.12766686081886292},{"text":"Will do.","start":53.365,"end":54.025,"sentiment":"neutral","sentiment_score":-0.05462606996297836}],"sentiment":"neutral","sentiment_score":-0.09114646539092064,"channel":0,"num_words":4,"start":52.645,"end":54.025}]},"summary":{"result":"success","short":"Andrew from Helsance AI calls Damon and asks if he is the chief technology officer. Damon informs Andrew that he is not from the IT department and apologizes for the mistake. Andrew apologizes again and removes Damon from the list."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Vigilance AI. Is this Damon? From where? Vigilance AI, Damon. We are a cybersecurity company. Good day to you. Why And, are you calling Vigilant me? well, Damon, you came up as the chief technology officer. So I'm sorry? No. No. No?","start_word":0,"end_word":48,"sentiment":"neutral","sentiment_score":-0.003176588099449873},{"text":"No. I don't want sales calls, and I'm not I'm not a chief technology officer.","start_word":49,"end_word":63,"sentiment":"negative","sentiment_score":-0.36314404010772705},{"text":"Oh, you're you're not from the IT department, Damon? Okay. Well, I'm really sorry then, mate. You have a great day.","start_word":64,"end_word":84,"sentiment":"neutral","sentiment_score":-0.04415968433022499},{"text":"No. Take me off the list.","start_word":85,"end_word":90,"sentiment":"negative","sentiment_score":-0.4858482480049134},{"text":"No worries. Will do.","start_word":91,"end_word":94,"sentiment":"neutral","sentiment_score":-0.08788454532623291}],"average":{"sentiment":"neutral","sentiment_score":-0.09764598894722852}}}}