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Can I have your full name, please, for me to check the account? Okay. Yeah. We also did send it to you via SMS message. Do you already have a router? Do you do you want me to walk you through in setting it mhmm. Mhmm. I can send you the email instruction for you to have a reference if you want. Hang on. Let me just check your credentials. Sorry? Mhmm. Yeah. I can help you with that. Hang on. Let me just check your account. Hello, Tarva? Yeah. May I know the make and model of the router for me to check. Yeah. Mhmm. Sure. For me to check the compatibility of it. The x two two zero. Mhmm. Sorry? G2 Okay. Have you received the email instruction that I sent you as well? Okay. For you to have a reference. Okay. So upon checking, this is a VDSL router on VDSL is not compatible with optic fiber upgrade connection, but we can still try first to check further double check. But I, yeah, I can assure you that we can connect it with the router. Yeah. Okay. Is the router mhmm. Okay. So you're now on the router's interface? Are you using a laptop, computer, or your phone? Okay. Yeah. Phone will work. Okay. Now look for the PPPoE settings option, usually under Internet or WAN settings. Then once there, just enter the username and password. They'll be send you the p p p o e username and password. Mhmm. Mhmm. Mhmm. Yeah. Okay. Once you enter those details, it will just save just click save then. It should be connected after a few minutes after it established the connection. Sorry? Sorry. It's PPPOEUnderscore Mhmm. Can you skip that one? Let's not change anything with that. Yeah. Let's just make sure the credentials are entered correctly. The PPPoE username and password. Yeah. Okay. Yeah. It'll work. Mhmm. Mhmm. Okay. So upon checking here, the service is now up and running. Is it still loading? Okay. Let's just wait for it. So upon checking here, the router has been shipped on a standard post. So are you still going to use this one or you're going to return it? Okay. Okay. Yeah. No worries. You can just change router when the new router arrives. Yeah. But Yeah. That's correct. You just need to plug it in on the one port and at the NTT box, should be working after that, after a few minutes. No need to log in to the router's interface like what we're doing right now. Mhmm. Because that's already preconfigured. Is it still loading? Can we try to, like, browse anything? Let's see if it's working because on our end, it's now online. Yeah. So that should be working now. Yeah. Yeah. Or just a browse YouTube, Facebook. Let's just check if there's Internet already. It's working now? Okay. Great. So if you run into any issues or have more questions, feel free to give us a call anytime. Or if you need assistance on setting up the new router, you can give us a call again. Okay? Thank you as well. Bye. 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Good afternoon. This is Maureen from Erto tech support. How can mhmm. Mhmm.\n\nI can provide it to you via email or SMS. Yeah. Okay. Can I have your full name, please, for me to check the account? Okay.\n\nYeah. We also did send it to you via SMS message. Do you already have a router? Do you do you want me to walk you through in setting it mhmm. Mhmm.\n\nI can send you the email instruction for you to have a reference if you want. Hang on. Let me just check your credentials. Sorry? Mhmm.\n\nYeah. I can help you with that. Hang on. Let me just check your account. Hello, Tarva?\n\nYeah. May I know the make and model of the router for me to check. Yeah. Mhmm. Sure.\n\nFor me to check the compatibility of it. The x two two zero. Mhmm. Sorry? G2 Okay.\n\nHave you received the email instruction that I sent you as well? Okay. For you to have a reference. Okay. So upon checking, this is a VDSL router on VDSL is not compatible with optic fiber upgrade connection, but we can still try first to check further double check.\n\nBut I, yeah, I can assure you that we can connect it with the router. Yeah. Okay. Is the router mhmm. Okay.\n\nSo you're now on the router's interface? Are you using a laptop, computer, or your phone? Okay. Yeah. Phone will work.\n\nOkay. Now look for the PPPoE settings option, usually under Internet or WAN settings. Then once there, just enter the username and password. They'll be send you the p p p o e username and password. Mhmm.\n\nMhmm. Mhmm. Yeah. Okay. Once you enter those details, it will just save just click save then.\n\nIt should be connected after a few minutes after it established the connection. Sorry? Sorry. It's PPPOEUnderscore Mhmm. Can you skip that one?\n\nLet's not change anything with that. Yeah. Let's just make sure the credentials are entered correctly. The PPPoE username and password. Yeah.\n\nOkay. Yeah. It'll work. Mhmm. Mhmm.\n\nOkay. So upon checking here, the service is now up and running. Is it still loading? Okay. Let's just wait for it.\n\nSo upon checking here, the router has been shipped on a standard post. So are you still going to use this one or you're going to return it? Okay. Okay. Yeah.\n\nNo worries. You can just change router when the new router arrives. Yeah. But Yeah. That's correct.\n\nYou just need to plug it in on the one port and at the NTT box, should be working after that, after a few minutes. No need to log in to the router's interface like what we're doing right now. Mhmm. Because that's already preconfigured. Is it still loading?\n\nCan we try to, like, browse anything? Let's see if it's working because on our end, it's now online. Yeah. So that should be working now. Yeah.\n\nYeah. Or just a browse YouTube, Facebook. Let's just check if there's Internet already. It's working now? Okay.\n\nGreat. So if you run into any issues or have more questions, feel free to give us a call anytime. Or if you need assistance on setting up the new router, you can give us a call again. Okay? Thank you as well.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.04,"sentiment":"neutral","sentiment_score":0.15360978245735168},{"text":"Good afternoon.","start":1.04,"end":1.8399999,"sentiment":"positive","sentiment_score":0.3778153359889984},{"text":"This is Maureen from Erto tech support.","start":1.8399999,"end":4.1,"sentiment":"neutral","sentiment_score":0.27923353229250225},{"text":"How can mhmm.","start":5.12,"end":8.1,"sentiment":"neutral","sentiment_score":0.07299635310967763},{"text":"Mhmm.","start":22.175,"end":22.335,"sentiment":"neutral","sentiment_score":0.03982516750693321}],"sentiment":"neutral","sentiment_score":0.22304924337991647,"num_words":14,"start":0.64,"end":22.335},{"sentences":[{"text":"I can provide it to you via email or SMS.","start":22.335,"end":25.235,"sentiment":"neutral","sentiment_score":0.08608892932534218},{"text":"Yeah.","start":27.375,"end":27.875,"sentiment":"positive","sentiment_score":0.5267072916030884},{"text":"Okay.","start":30.73,"end":31.23,"sentiment":"neutral","sentiment_score":0.2898953855037689},{"text":"Can I have your full name, please, for me to check the account?","start":31.69,"end":34.67,"sentiment":"neutral","sentiment_score":0.18848005051796252},{"text":"Okay.","start":44.725,"end":45.125,"sentiment":"neutral","sentiment_score":0.06870482116937637}],"sentiment":"neutral","sentiment_score":0.16140144031781417,"num_words":26,"start":22.335,"end":45.125},{"sentences":[{"text":"Yeah.","start":45.125,"end":45.625,"sentiment":"neutral","sentiment_score":0.07478645443916321},{"text":"We also did send it to you via SMS message.","start":46.085,"end":49.784996,"sentiment":"neutral","sentiment_score":0.07886224798858166},{"text":"Do you already have a router?","start":52.644997,"end":54.405,"sentiment":"neutral","sentiment_score":-0.01197214579830567},{"text":"Do you do you want me to walk you through in setting it mhmm.","start":54.405,"end":66.229996,"sentiment":"neutral","sentiment_score":-0.03127218570028033},{"text":"Mhmm.","start":71.65,"end":72.15,"sentiment":"neutral","sentiment_score":-0.014854839071631432}],"sentiment":"neutral","sentiment_score":0.01059095689561218,"num_words":32,"start":45.125,"end":72.15},{"sentences":[{"text":"I can send you the email instruction for you to have a reference if you want.","start":72.945,"end":77.125,"sentiment":"neutral","sentiment_score":0.029374335426837206},{"text":"Hang on.","start":84.384995,"end":84.784996,"sentiment":"neutral","sentiment_score":0.009236369282007217},{"text":"Let me just check your credentials.","start":84.784996,"end":86.884995,"sentiment":"neutral","sentiment_score":0.009497289856274923},{"text":"Sorry?","start":114.729996,"end":115.229996,"sentiment":"neutral","sentiment_score":-0.053646910935640335},{"text":"Mhmm.","start":122.009995,"end":122.09,"sentiment":"neutral","sentiment_score":0.0021328614093363285}],"sentiment":"neutral","sentiment_score":0.018997376730952125,"num_words":26,"start":72.945,"end":122.09},{"sentences":[{"text":"Yeah.","start":122.09,"end":122.56999,"sentiment":"neutral","sentiment_score":0.023077409714460373},{"text":"I can help you with that.","start":122.56999,"end":123.689995,"sentiment":"neutral","sentiment_score":0.057837014396985374},{"text":"Hang on.","start":123.689995,"end":124.09,"sentiment":"neutral","sentiment_score":0.010623217560350895},{"text":"Let me just check your account.","start":124.09,"end":126.10999,"sentiment":"neutral","sentiment_score":0.022521457945307095},{"text":"Hello, Tarva?","start":206.9,"end":207.87999,"sentiment":"neutral","sentiment_score":0.030466336756944656}],"sentiment":"neutral","sentiment_score":0.03455337367075331,"num_words":17,"start":122.09,"end":207.87999},{"sentences":[{"text":"Yeah.","start":209.45999,"end":209.86,"sentiment":"neutral","sentiment_score":0.020958490669727325},{"text":"May I know the make and model of the router for me to check.","start":209.86,"end":215.235,"sentiment":"neutral","sentiment_score":0.004343940344239984},{"text":"Yeah.","start":215.235,"end":215.315,"sentiment":"neutral","sentiment_score":0.013614031486213207},{"text":"Mhmm.","start":215.315,"end":215.815,"sentiment":"neutral","sentiment_score":0.013745726086199284},{"text":"Sure.","start":220.83499,"end":221.33499,"sentiment":"neutral","sentiment_score":0.02853209897875786}],"sentiment":"neutral","sentiment_score":0.0076480840022365255,"num_words":18,"start":209.45999,"end":221.33499},{"sentences":[{"text":"For me to check the compatibility of it.","start":221.955,"end":224.935,"sentiment":"neutral","sentiment_score":0.006441314704716206},{"text":"The x two two zero.","start":228.275,"end":229.65,"sentiment":"neutral","sentiment_score":-0.005893162824213505},{"text":"Mhmm.","start":229.71,"end":230.21,"sentiment":"neutral","sentiment_score":-0.005268670618534088},{"text":"Sorry?","start":234.51,"end":235.01,"sentiment":"neutral","sentiment_score":-0.028364932164549828},{"text":"G2 Okay.","start":237.87,"end":243.615,"sentiment":"neutral","sentiment_score":0.006554082036018372}],"sentiment":"neutral","sentiment_score":0.00009054498856558519,"num_words":17,"start":221.955,"end":243.615},{"sentences":[{"text":"Have you received the email instruction that I sent you as well?","start":256.90997,"end":260.28998,"sentiment":"neutral","sentiment_score":0.0019840599658588567},{"text":"Okay.","start":265.87,"end":266.37,"sentiment":"neutral","sentiment_score":-0.01834108494222164},{"text":"For you to have a reference.","start":266.75,"end":268.37,"sentiment":"neutral","sentiment_score":-0.03760283129910628},{"text":"Okay.","start":271.065,"end":271.305,"sentiment":"neutral","sentiment_score":-0.08598554134368896},{"text":"So upon checking, this is a VDSL router on VDSL is not compatible with optic fiber upgrade connection, but we can still try first to check further double check.","start":271.305,"end":287.12,"sentiment":"neutral","sentiment_score":-0.18885754459890827}],"sentiment":"neutral","sentiment_score":-0.11802048342568534,"num_words":49,"start":256.90997,"end":287.12},{"sentences":[{"text":"But I, yeah, I can assure you that we can connect it with the router.","start":288.3,"end":294.24,"sentiment":"neutral","sentiment_score":0.2107769176363945},{"text":"Yeah.","start":294.38,"end":294.88,"sentiment":"neutral","sentiment_score":0.13988640904426575},{"text":"Okay.","start":295.1,"end":295.515,"sentiment":"neutral","sentiment_score":0.12493754923343658},{"text":"Is the router mhmm.","start":298.795,"end":309.21503,"sentiment":"neutral","sentiment_score":0.10072193387895823},{"text":"Okay.","start":310.12003,"end":310.52002,"sentiment":"neutral","sentiment_score":0.06181106716394424}],"sentiment":"neutral","sentiment_score":0.1768716602501544,"num_words":22,"start":288.3,"end":310.52002},{"sentences":[{"text":"So you're now on the router's interface?","start":310.52002,"end":312.78,"sentiment":"neutral","sentiment_score":0.07359764352440834},{"text":"Are you using a laptop, computer, or your phone?","start":315.08002,"end":317.98,"sentiment":"neutral","sentiment_score":0.017269500427775912},{"text":"Okay.","start":320.76,"end":321.26,"sentiment":"neutral","sentiment_score":0.10880129784345628},{"text":"Yeah.","start":324.2,"end":324.7,"sentiment":"neutral","sentiment_score":0.24411921203136444},{"text":"Phone will work.","start":325.915,"end":327.055,"sentiment":"neutral","sentiment_score":0.24130027989546457}],"sentiment":"neutral","sentiment_score":0.08321096943247885,"num_words":21,"start":310.52002,"end":327.055},{"sentences":[{"text":"Okay.","start":327.995,"end":328.475,"sentiment":"neutral","sentiment_score":0.14095500111579895},{"text":"Now look for the PPPoE settings option, usually under Internet or WAN settings.","start":328.475,"end":335.695,"sentiment":"neutral","sentiment_score":0.08436186325091583},{"text":"Then once there, just enter the username and password.","start":340.47998,"end":344.81998,"sentiment":"neutral","sentiment_score":0.08700663927528593},{"text":"They'll be send you the p p p o e username and password.","start":345.36,"end":350.41998,"sentiment":"neutral","sentiment_score":0.11179304524109913},{"text":"Mhmm.","start":362.885,"end":363.385,"sentiment":"neutral","sentiment_score":0.03416716307401657}],"sentiment":"neutral","sentiment_score":0.09481610075847523,"num_words":37,"start":327.995,"end":363.385},{"sentences":[{"text":"Mhmm.","start":363.525,"end":364.025,"sentiment":"neutral","sentiment_score":0.02797197178006172},{"text":"Mhmm.","start":366.005,"end":366.45,"sentiment":"neutral","sentiment_score":0.026843249797821045},{"text":"Yeah.","start":371.01,"end":371.49002,"sentiment":"neutral","sentiment_score":0.11782148480415344},{"text":"Okay.","start":371.49002,"end":371.99002,"sentiment":"neutral","sentiment_score":0.1634921282529831},{"text":"Once you enter those details, it will just save just click save then.","start":390.625,"end":398.05002,"sentiment":"neutral","sentiment_score":0.1985687132065113}],"sentiment":"neutral","sentiment_score":0.17161894743056857,"num_words":17,"start":363.525,"end":398.05002},{"sentences":[{"text":"It should be connected after a few minutes after it established the connection.","start":398.05002,"end":403.43,"sentiment":"neutral","sentiment_score":0.3313506520711459},{"text":"Sorry?","start":411.725,"end":412.225,"sentiment":"neutral","sentiment_score":-0.03856353461742401},{"text":"Sorry.","start":432.22,"end":432.7,"sentiment":"neutral","sentiment_score":-0.11751817911863328},{"text":"It's PPPOEUnderscore Mhmm.","start":432.7,"end":439.505,"sentiment":"neutral","sentiment_score":-0.050869543105363846},{"text":"Can you skip that one?","start":446.52502,"end":447.885,"sentiment":"neutral","sentiment_score":-0.0884314313530922}],"sentiment":"neutral","sentiment_score":0.1546396077003168,"num_words":23,"start":398.05002,"end":447.885},{"sentences":[{"text":"Let's not change anything with that.","start":447.885,"end":450.63,"sentiment":"neutral","sentiment_score":-0.20809302975734076},{"text":"Yeah.","start":452.95,"end":453.45,"sentiment":"neutral","sentiment_score":0.051812976598739624},{"text":"Let's just make sure the credentials are entered correctly.","start":453.91,"end":457.69,"sentiment":"neutral","sentiment_score":0.06853064439362949},{"text":"The PPPoE username and password.","start":458.15,"end":460.55002,"sentiment":"neutral","sentiment_score":0.033182713016867635},{"text":"Yeah.","start":460.55002,"end":461.05002,"sentiment":"neutral","sentiment_score":0.07452374696731567}],"sentiment":"neutral","sentiment_score":-0.015433276834135706,"num_words":22,"start":447.885,"end":461.05002},{"sentences":[{"text":"Okay.","start":463.83002,"end":464.33002,"sentiment":"neutral","sentiment_score":0.06161235272884369},{"text":"Yeah.","start":470.30502,"end":470.80502,"sentiment":"neutral","sentiment_score":0.16195817291736603},{"text":"It'll work.","start":471.02502,"end":471.605,"sentiment":"neutral","sentiment_score":0.2734636664390564},{"text":"Mhmm.","start":479.345,"end":479.64,"sentiment":"neutral","sentiment_score":0.000285422895103693},{"text":"Mhmm.","start":479.64,"end":480.14,"sentiment":"neutral","sentiment_score":0.0066802590154111385}],"sentiment":"neutral","sentiment_score":0.12957725673913956,"num_words":6,"start":463.83002,"end":480.14},{"sentences":[{"text":"Okay.","start":483.08002,"end":483.58002,"sentiment":"neutral","sentiment_score":0.06983508169651031},{"text":"So upon checking here, the service is now up and running.","start":483.80002,"end":488.7,"sentiment":"neutral","sentiment_score":0.20442866601727225},{"text":"Is it still loading?","start":489.64,"end":490.86002,"sentiment":"neutral","sentiment_score":0.12090546637773514},{"text":"Okay.","start":495.895,"end":496.395,"sentiment":"neutral","sentiment_score":-0.0627727210521698},{"text":"Let's just wait for it.","start":510.65002,"end":512.51,"sentiment":"neutral","sentiment_score":-0.06642343625426292}],"sentiment":"neutral","sentiment_score":0.10942192595790733,"num_words":22,"start":483.08002,"end":512.51},{"sentences":[{"text":"So upon checking here, the router has been shipped on a standard post.","start":519.46497,"end":526.76495,"sentiment":"neutral","sentiment_score":0.07413554220245434},{"text":"So are you still going to use this one or you're going to return it?","start":527.065,"end":531.165,"sentiment":"neutral","sentiment_score":0.031543363941212495},{"text":"Okay.","start":535.11,"end":535.61,"sentiment":"neutral","sentiment_score":-0.07883285731077194},{"text":"Okay.","start":537.83,"end":538.33,"sentiment":"neutral","sentiment_score":0.016424985602498055},{"text":"Yeah.","start":538.47003,"end":538.71,"sentiment":"neutral","sentiment_score":0.040203727781772614}],"sentiment":"neutral","sentiment_score":0.0456357536717288,"num_words":31,"start":519.46497,"end":538.71},{"sentences":[{"text":"No worries.","start":538.71,"end":539.45,"sentiment":"neutral","sentiment_score":0.11037832126021385},{"text":"You can just change router when the new router arrives.","start":539.75,"end":544.57,"sentiment":"neutral","sentiment_score":0.0812515839934349},{"text":"Yeah.","start":546.63,"end":546.79,"sentiment":"neutral","sentiment_score":-0.009478178806602957},{"text":"But Yeah.","start":546.79,"end":549.19,"sentiment":"neutral","sentiment_score":0.0467688711360097},{"text":"That's correct.","start":549.19,"end":550.01,"sentiment":"neutral","sentiment_score":0.25282421708106995}],"sentiment":"neutral","sentiment_score":0.09546944000484313,"num_words":17,"start":538.71,"end":550.01},{"sentences":[{"text":"You just need to plug it in on the one port and at the NTT box, should be working after that, after a few minutes.","start":550.175,"end":558.595,"sentiment":"neutral","sentiment_score":0.1899831312894821},{"text":"No need to log in to the router's interface like what we're doing right now.","start":558.975,"end":563.555,"sentiment":"neutral","sentiment_score":0.08531846130887667},{"text":"Mhmm.","start":565.7,"end":566.2,"sentiment":"neutral","sentiment_score":0.0401773564517498},{"text":"Because that's already preconfigured.","start":566.66,"end":568.28,"sentiment":"neutral","sentiment_score":0.07177390297874808},{"text":"Is it still loading?","start":570.74,"end":571.96,"sentiment":"neutral","sentiment_score":0.047380611300468445}],"sentiment":"neutral","sentiment_score":0.13359491051915956,"num_words":49,"start":550.175,"end":571.96},{"sentences":[{"text":"Can we try to, like, browse anything?","start":583.46497,"end":586.76495,"sentiment":"neutral","sentiment_score":-0.01841634831258229},{"text":"Let's see if it's working because on our end, it's now online.","start":586.90497,"end":590.445,"sentiment":"neutral","sentiment_score":0.057785025176902614},{"text":"Yeah.","start":593.99,"end":594.49,"sentiment":"neutral","sentiment_score":0.12684743106365204},{"text":"So that should be working now.","start":597.91,"end":599.85,"sentiment":"neutral","sentiment_score":0.2070640375216802},{"text":"Yeah.","start":602.87,"end":603.37,"sentiment":"neutral","sentiment_score":0.02483490109443665}],"sentiment":"neutral","sentiment_score":0.07253971930455279,"num_words":27,"start":583.46497,"end":603.37},{"sentences":[{"text":"Yeah.","start":603.91,"end":604.41,"sentiment":"neutral","sentiment_score":0.026988277211785316},{"text":"Or just a browse YouTube, Facebook.","start":604.675,"end":607.495,"sentiment":"neutral","sentiment_score":0.04134725189457337},{"text":"Let's just check if there's Internet already.","start":608.435,"end":612.455,"sentiment":"neutral","sentiment_score":0.02690493714596544},{"text":"It's working now?","start":622.38,"end":623.44,"sentiment":"neutral","sentiment_score":-0.08645232518513997},{"text":"Okay.","start":625.10004,"end":625.42004,"sentiment":"neutral","sentiment_score":0.21116778254508972}],"sentiment":"neutral","sentiment_score":0.023067619755036302,"num_words":18,"start":603.91,"end":625.42004},{"sentences":[{"text":"Great.","start":625.42004,"end":625.92004,"sentiment":"positive","sentiment_score":0.3845652937889099},{"text":"So if you run into any issues or have more questions, feel free to give us a call anytime.","start":626.30005,"end":632.08,"sentiment":"neutral","sentiment_score":0.2891025190290652},{"text":"Or if you need assistance on setting up the new router, you can give us a call again.","start":632.555,"end":637.855,"sentiment":"neutral","sentiment_score":0.2656479494439231},{"text":"Okay?","start":640.2849,"end":640.7849,"sentiment":"positive","sentiment_score":0.3532836437225342},{"text":"Thank you as well.","start":642.6049,"end":643.6449,"sentiment":"positive","sentiment_score":0.8141453117132187}],"sentiment":"neutral","sentiment_score":0.3318381659513296,"num_words":43,"start":625.42004,"end":643.6449},{"sentences":[{"text":"Bye.","start":643.6449,"end":643.9649,"sentiment":"positive","sentiment_score":0.5757617354393005},{"text":"Have a great day.","start":643.9649,"end":644.94495,"sentiment":"positive","sentiment_score":0.7796033769845963}],"sentiment":"positive","sentiment_score":0.7388350486755371,"num_words":5,"start":643.6449,"end":644.94495}]}}]},{"alternatives":[{"transcript":"Hi. My name is Atalva. I just wanted to ask the PPPoE settings. There was a username and password. Where would I get that? Yeah. Email would be awesome. Actually, I just found the SMS that you guys sent some time ago. Yeah. Okay. I don't have the Airtel router, which is it should be on route. I just connected today. But I have a old router, which I'm trying to do the PPPoE settings. Yeah. Sure. You'll be setting up this router instead? The router that I have, can you help me to set that up? Yep. Yep. It's TP Link. Yep. V x two two zero G2 V. G2V. V for Victor. Yes. Yeah. That's okay. I'm in the yeah. I plugged into Ethernet one, and I'm logged into the IP on the router. Yes. Just my phone. I can go go on the laptop if that's necessary. Okay. So I came into the w a n e w a n. There is a p p POE, and I will change the username. Connection mode auto. Everything is out. And this is the same. Right? I don't have to do anything? I don't have to change actually, there's two things. PPPOEUnderscore0Underscore1, and there is PPPOEUnderscoreUnderscore4. Should I do both? Zero underscore one. And that is PPBOEUnderscore100Underscore4. Okay. Yeah. Yeah. It is connecting, and there is a change in light on my modem. So, hopefully yeah. The satellite sort of light is on, which signifies Internet, but it's still connecting status. Yeah. I don't have Internet access yet, but I the light is still flickering. It's not it's not set. Yep. Okay. No. No. I will use that because I think this router is low. Yep. And I shouldn't have to do anything right with that other one? Okay. Yep. Yeah. It says connected now, but I don't have any Internet still. Oh, good. Okay. Do you want me to check on a browser, like, on a computer? Yes. I think there is no. Yep. Yep. Sounds good. Thank you. Thanks. 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My name is Atalva. I just wanted to ask the PPPoE settings. There was a username and password. Where would I get that?\n\nYeah. Email would be awesome. Actually, I just found the SMS that you guys sent some time ago. Yeah. Okay.\n\nI don't have the Airtel router, which is it should be on route. I just connected today. But I have a old router, which I'm trying to do the PPPoE settings. Yeah. Sure.\n\nYou'll be setting up this router instead? The router that I have, can you help me to set that up? Yep. Yep. It's TP Link.\n\nYep. V x two two zero G2 V. G2V. V for Victor. Yes.\n\nYeah. That's okay. I'm in the yeah. I plugged into Ethernet one, and I'm logged into the IP on the router. Yes.\n\nJust my phone. I can go go on the laptop if that's necessary. Okay. So I came into the w a n e w a n. There is a p p POE, and I will change the username.\n\nConnection mode auto. Everything is out. And this is the same. Right? I don't have to do anything?\n\nI don't have to change actually, there's two things. PPPOEUnderscore0Underscore1, and there is PPPOEUnderscoreUnderscore4. Should I do both? Zero underscore one. And that is PPBOEUnderscore100Underscore4.\n\nOkay. Yeah. Yeah. It is connecting, and there is a change in light on my modem. So, hopefully yeah.\n\nThe satellite sort of light is on, which signifies Internet, but it's still connecting status. Yeah. I don't have Internet access yet, but I the light is still flickering. It's not it's not set. Yep.\n\nOkay. No. No. I will use that because I think this router is low. Yep.\n\nAnd I shouldn't have to do anything right with that other one? Okay. Yep. Yeah. It says connected now, but I don't have any Internet still.\n\nOh, good. Okay. Do you want me to check on a browser, like, on a computer? Yes. I think there is no.\n\nYep. Yep. Sounds good. Thank you. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.1373278796672821},{"text":"My name is Atalva.","start":5.6,"end":6.74,"sentiment":"neutral","sentiment_score":0.09330001100897789},{"text":"I just wanted to ask the PPPoE settings.","start":8.72,"end":12.099999,"sentiment":"neutral","sentiment_score":0.01048035069834441},{"text":"There was a username and password.","start":12.24,"end":13.94,"sentiment":"neutral","sentiment_score":0.004539283302923043},{"text":"Where would I get that?","start":14.924999,"end":16.384998,"sentiment":"neutral","sentiment_score":0.00738521758466959}],"sentiment":"neutral","sentiment_score":0.027438854876284797,"num_words":24,"start":4.96,"end":16.384998},{"sentences":[{"text":"Yeah.","start":26.525,"end":27.025,"sentiment":"positive","sentiment_score":0.33763307332992554},{"text":"Email would be awesome.","start":27.485,"end":28.704998,"sentiment":"positive","sentiment_score":0.7123196125030518},{"text":"Actually, I just found the SMS that you guys sent some time ago.","start":37.829998,"end":43.05,"sentiment":"neutral","sentiment_score":0.06748942486368693},{"text":"Yeah.","start":51.775,"end":52.095,"sentiment":"neutral","sentiment_score":0.04331044107675552},{"text":"Okay.","start":52.095,"end":52.595,"sentiment":"neutral","sentiment_score":0.01898776739835739}],"sentiment":"neutral","sentiment_score":0.20632861275225878,"num_words":20,"start":26.525,"end":52.595},{"sentences":[{"text":"I don't have the Airtel router, which is it should be on route.","start":57.454998,"end":63.5,"sentiment":"neutral","sentiment_score":-0.015913747967435762},{"text":"I just connected today.","start":63.5,"end":64.72,"sentiment":"neutral","sentiment_score":-0.019639000296592712},{"text":"But I have a old router, which I'm trying to do the PPPoE 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Victor.","start":241.165,"end":242.04,"sentiment":"neutral","sentiment_score":0.00896918090681235},{"text":"Yes.","start":263.35498,"end":263.85498,"sentiment":"neutral","sentiment_score":0.0029707439243793488}],"sentiment":"neutral","sentiment_score":-0.0013799401573263682,"num_words":13,"start":224.03,"end":263.85498},{"sentences":[{"text":"Yeah.","start":287.625,"end":288.125,"sentiment":"neutral","sentiment_score":-0.04651942104101181},{"text":"That's okay.","start":292.985,"end":293.73,"sentiment":"neutral","sentiment_score":0.19864267855882645},{"text":"I'm in the yeah.","start":299.01,"end":301.13,"sentiment":"neutral","sentiment_score":0.12110761553049088},{"text":"I plugged into Ethernet one, and I'm logged into the IP on the router.","start":301.13,"end":307.75,"sentiment":"neutral","sentiment_score":0.09537668792264802},{"text":"Yes.","start":318.805,"end":318.885,"sentiment":"neutral","sentiment_score":0.10630998015403748}],"sentiment":"neutral","sentiment_score":0.10349000042135065,"num_words":22,"start":287.625,"end":318.885},{"sentences":[{"text":"Just my phone.","start":318.885,"end":319.785,"sentiment":"neutral","sentiment_score":0.09643546988566716},{"text":"I can go go on the laptop if that's necessary.","start":320.405,"end":323.465,"sentiment":"neutral","sentiment_score":0.08985773921012878},{"text":"Okay.","start":357.12,"end":357.62,"sentiment":"neutral","sentiment_score":0.06151176244020462},{"text":"So I came into the w a n e w a n.","start":358.56,"end":362.90002,"sentiment":"neutral","sentiment_score":0.04192068660631776},{"text":"There is a p p POE, and I will change the username.","start":363.22498,"end":369.405,"sentiment":"neutral","sentiment_score":0.028616367528835934}],"sentiment":"neutral","sentiment_score":0.05515368983737732,"num_words":38,"start":318.885,"end":369.405},{"sentences":[{"text":"Connection mode auto.","start":404.19,"end":405.47,"sentiment":"neutral","sentiment_score":0.1498538851737976},{"text":"Everything is out.","start":405.47,"end":406.35,"sentiment":"neutral","sentiment_score":0.26539065937201184},{"text":"And this is the same.","start":406.35,"end":407.39,"sentiment":"neutral","sentiment_score":0.2665482372045517},{"text":"Right?","start":407.39,"end":407.63,"sentiment":"neutral","sentiment_score":0.14741486310958862},{"text":"I don't have to do anything?","start":407.63,"end":408.93002,"sentiment":"neutral","sentiment_score":-0.052221480291336775}],"sentiment":"neutral","sentiment_score":0.1340311556123197,"num_words":18,"start":404.19,"end":408.93002},{"sentences":[{"text":"I don't have to change actually, there's two things.","start":413.07,"end":417.82498,"sentiment":"neutral","sentiment_score":-0.077743887487385},{"text":"PPPOEUnderscore0Underscore1, and there is PPPOEUnderscoreUnderscore4.","start":418.125,"end":427.10498,"sentiment":"neutral","sentiment_score":-0.016098501160740852},{"text":"Should I do both?","start":427.32498,"end":428.465,"sentiment":"neutral","sentiment_score":-0.026108797639608383},{"text":"Zero underscore one.","start":436.38998,"end":438.16998,"sentiment":"neutral","sentiment_score":-0.09099931518236797},{"text":"And that is PPBOEUnderscore100Underscore4.","start":439.75,"end":445.21,"sentiment":"neutral","sentiment_score":-0.009155993349850178}],"sentiment":"neutral","sentiment_score":-0.047769784107804296,"num_words":25,"start":413.07,"end":445.21},{"sentences":[{"text":"Okay.","start":451.695,"end":452.195,"sentiment":"neutral","sentiment_score":0.03739719092845917},{"text":"Yeah.","start":458.735,"end":459.18,"sentiment":"neutral","sentiment_score":0.03606214001774788},{"text":"Yeah.","start":461.1,"end":461.34,"sentiment":"neutral","sentiment_score":0.09306741505861282},{"text":"It is connecting, and there is a change in light on my modem.","start":461.34,"end":467.6,"sentiment":"neutral","sentiment_score":0.034356092604307026},{"text":"So, hopefully yeah.","start":467.82,"end":473.82,"sentiment":"neutral","sentiment_score":0.08161789427200954}],"sentiment":"neutral","sentiment_score":0.04515840171983367,"num_words":19,"start":451.695,"end":473.82},{"sentences":[{"text":"The satellite sort of light is on, which signifies Internet, but it's still connecting status.","start":473.82,"end":480.945,"sentiment":"neutral","sentiment_score":0.008152400733282168},{"text":"Yeah.","start":492.37997,"end":492.69998,"sentiment":"neutral","sentiment_score":-0.007860574871301651},{"text":"I don't have Internet access yet, but I the light is still flickering.","start":492.69998,"end":499.84,"sentiment":"neutral","sentiment_score":-0.12230416616568199},{"text":"It's not it's not set.","start":499.9,"end":513.645,"sentiment":"neutral","sentiment_score":-0.07375777661800384},{"text":"Yep.","start":513.785,"end":514.285,"sentiment":"neutral","sentiment_score":0.08274348080158234}],"sentiment":"neutral","sentiment_score":-0.050330689323267765,"num_words":35,"start":473.82,"end":514.285},{"sentences":[{"text":"Okay.","start":524.83997,"end":525.33997,"sentiment":"neutral","sentiment_score":0.05882769078016281},{"text":"No.","start":533.015,"end":533.175,"sentiment":"neutral","sentiment_score":-0.07552240043878555},{"text":"No.","start":533.175,"end":533.415,"sentiment":"neutral","sentiment_score":-0.07454012334346771},{"text":"I will use that because I think this router is low.","start":533.415,"end":536.795,"sentiment":"neutral","sentiment_score":-0.08992796628312631},{"text":"Yep.","start":545.59,"end":546.07,"sentiment":"neutral","sentiment_score":0.06914474070072174}],"sentiment":"neutral","sentiment_score":-0.06741984809438388,"num_words":15,"start":524.83997,"end":546.07},{"sentences":[{"text":"And I shouldn't have to do anything right with that other one?","start":546.07,"end":549.13,"sentiment":"neutral","sentiment_score":0.010194041261759898},{"text":"Okay.","start":564.405,"end":564.9,"sentiment":"neutral","sentiment_score":0.05903257429599762},{"text":"Yep.","start":573.46,"end":573.94,"sentiment":"neutral","sentiment_score":0.04698378965258598},{"text":"Yeah.","start":573.94,"end":574.34,"sentiment":"neutral","sentiment_score":0.023072533309459686},{"text":"It says connected now, but I don't have any Internet still.","start":574.34,"end":580.60004,"sentiment":"neutral","sentiment_score":-0.05801481262526729}],"sentiment":"neutral","sentiment_score":-0.014874828710722236,"num_words":26,"start":546.07,"end":580.60004},{"sentences":[{"text":"Oh, good.","start":592.305,"end":592.70496,"sentiment":"neutral","sentiment_score":0.1461346596479416},{"text":"Okay.","start":592.70496,"end":593.20496,"sentiment":"neutral","sentiment_score":0.09587880969047546},{"text":"Do you want me to check on a browser, like, on a computer?","start":600.16,"end":603.14,"sentiment":"neutral","sentiment_score":0.04106502320903998},{"text":"Yes.","start":619.60504,"end":620.005,"sentiment":"neutral","sentiment_score":-0.013733594678342342},{"text":"I think there is 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you.","start":641.455,"end":642.22485,"sentiment":"positive","sentiment_score":0.4578437954187393},{"text":"Thanks.","start":645.10486,"end":645.42487,"sentiment":"positive","sentiment_score":0.7597878575325012}],"sentiment":"positive","sentiment_score":0.4190591722726822,"num_words":7,"start":623.68,"end":645.42487},{"sentences":[{"text":"Bye.","start":645.42487,"end":645.92487,"sentiment":"neutral","sentiment_score":-0.08274153620004654}],"sentiment":"neutral","sentiment_score":-0.08274153620004654,"num_words":1,"start":645.42487,"end":645.92487}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Erto tech support.\n\nChannel 1: Hi.\n\nChannel 0: How can\n\nChannel 1: My name is Atalva.\n\nChannel 0: mhmm.\n\nChannel 1: I just wanted to ask the PPPoE settings. There was a username and password. Where would I get that?\n\nChannel 0: Mhmm. I can provide it to you via email or SMS.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Email would be awesome.\n\nChannel 0: Okay. Can I have your full name, please, for me to check the account?\n\nChannel 1: Actually, I just found the SMS that you guys sent some time ago.\n\nChannel 0: Okay. Yeah. We also did send it to you via SMS message.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Do you already have a router? Do you do you want me to walk you through in\n\nChannel 1: I\n\nChannel 0: setting it\n\nChannel 1: don't have the Airtel router, which is it should be on route. I just connected today. But\n\nChannel 0: mhmm.\n\nChannel 1: I have a old router, which I'm trying to do the PPPoE settings.\n\nChannel 0: Mhmm. I can send you the email instruction for you to have a reference if you want.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Hang on. Let me just check your credentials.\n\nChannel 1: You'll be setting up this router instead?\n\nChannel 0: Sorry?\n\nChannel 1: The router that I have, can you help me to set that up?\n\nChannel 0: Mhmm. Yeah. I can help you with that. Hang on. Let me just check your account.\n\nChannel 1: Yep.\n\nChannel 0: Hello, Tarva?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. May I know the make and model of the router\n\nChannel 1: It's TP\n\nChannel 0: for me to check. Yeah. Mhmm.\n\nChannel 1: Link.\n\nChannel 0: Sure. For me to check the compatibility\n\nChannel 1: Yep.\n\nChannel 0: of it.\n\nChannel 1: V x two two\n\nChannel 0: The\n\nChannel 1: zero\n\nChannel 0: x two two zero. Mhmm.\n\nChannel 1: G2\n\nChannel 0: Sorry?\n\nChannel 1: V. G2V.\n\nChannel 0: G2\n\nChannel 1: V for Victor.\n\nChannel 0: Okay. Have you received the email instruction that I sent you as well?\n\nChannel 1: Yes.\n\nChannel 0: Okay. For you to have a reference. Okay. So upon checking, this is a VDSL router on VDSL is not compatible with optic fiber upgrade connection, but we can still try first to check further double check.\n\nChannel 1: Yeah.\n\nChannel 0: But I, yeah, I can assure you that we can connect\n\nChannel 1: That's\n\nChannel 0: it with\n\nChannel 1: okay.\n\nChannel 0: the router. Yeah. Okay. Is\n\nChannel 1: I'm\n\nChannel 0: the\n\nChannel 1: in\n\nChannel 0: router\n\nChannel 1: the yeah. I plugged into Ethernet one, and I'm logged into the IP on the router.\n\nChannel 0: mhmm. Okay. So you're now on the router's interface? Are you using a laptop, computer, or your phone?\n\nChannel 1: Yes. Just my phone. I can\n\nChannel 0: Okay.\n\nChannel 1: go go on the laptop if that's necessary.\n\nChannel 0: Yeah. Phone will work. Okay. Now look for the PPPoE settings option, usually under Internet or WAN settings. Then once there, just enter the username and password.\n\nThey'll be send you the p p p o e username and password.\n\nChannel 1: Okay. So I came into the w a n e w a n.\n\nChannel 0: Mhmm.\n\nChannel 1: There is\n\nChannel 0: Mhmm.\n\nChannel 1: a p p POE, and\n\nChannel 0: Mhmm.\n\nChannel 1: I will change the username.\n\nChannel 0: Yeah. Okay. Once you enter those details, it will just save just click save then. It should be connected after a few minutes after it established the connection.\n\nChannel 1: Connection mode auto. Everything is out. And this is the same. Right? I don't have to do anything?\n\nChannel 0: Sorry?\n\nChannel 1: I don't have to change actually, there's two things. PPPOEUnderscore0Underscore1, and there is PPPOEUnderscoreUnderscore4. Should I do both?\n\nChannel 0: Sorry. It's PPPOEUnderscore\n\nChannel 1: Zero underscore one.\n\nChannel 0: Mhmm.\n\nChannel 1: And that is PPBOEUnderscore100Underscore4.\n\nChannel 0: Can you skip that one? Let's not change anything with that.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Let's just make sure the credentials are entered correctly. The PPPoE\n\nChannel 1: Yeah.\n\nChannel 0: username and password. Yeah.\n\nChannel 1: Yeah. It is connecting, and\n\nChannel 0: Okay.\n\nChannel 1: there is a change in light on my modem. So, hopefully\n\nChannel 0: Yeah. It'll work.\n\nChannel 1: yeah. The satellite sort of light is on, which signifies Internet, but it's\n\nChannel 0: Mhmm.\n\nChannel 1: still\n\nChannel 0: Mhmm.\n\nChannel 1: connecting status.\n\nChannel 0: Okay. So upon checking here, the service is now up and running. Is it still loading?\n\nChannel 1: Yeah. I don't have Internet access yet, but\n\nChannel 0: Okay.\n\nChannel 1: I the light is still flickering. It's not it's not\n\nChannel 0: Let's just wait for it.\n\nChannel 1: set. Yep.\n\nChannel 0: So upon checking here, the router has been shipped on\n\nChannel 1: Okay.\n\nChannel 0: a standard post. So are you still going to use this one or you're going to return it?\n\nChannel 1: No. No. I will use that because I think this\n\nChannel 0: Okay.\n\nChannel 1: router is low.\n\nChannel 0: Okay. Yeah. No worries. You can just change router when the new router arrives.\n\nChannel 1: Yep. And I shouldn't\n\nChannel 0: Yeah. But\n\nChannel 1: have to do anything right with that other one?\n\nChannel 0: Yeah. That's correct. You just need to plug it in on the one port and at the NTT box, should be working after that, after a few minutes. No need to log in to the router's interface like what we're doing right now.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Because that's already preconfigured. Is it still loading?\n\nChannel 1: Yep. Yeah. It says connected now, but I don't have any Internet still.\n\nChannel 0: Can we try to, like, browse anything? Let's see if it's working because on our end, it's now online.\n\nChannel 1: Oh, good. Okay.\n\nChannel 0: Yeah. So that should be working now.\n\nChannel 1: Do you want me to check on a browser, like, on a computer?\n\nChannel 0: Yeah. Yeah. Or just a browse YouTube, Facebook. Let's just check if there's Internet already.\n\nChannel 1: Yes. I think there is no.\n\nChannel 0: It's working now?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Great. So if you run into any issues or have more questions, feel free to give us a call anytime. Or if you need assistance on setting up the new router, you can give us a call again.\n\nChannel 1: Yep. Sounds good.\n\nChannel 0: Okay?\n\nChannel 1: Thank you.\n\nChannel 0: Thank you as well. Bye. Have a great day.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.04,"sentiment":"neutral","sentiment_score":0.15360978245735168},{"text":"Good afternoon.","start":1.04,"end":1.8399999,"sentiment":"positive","sentiment_score":0.3778153359889984},{"text":"This is Maureen from Erto tech support.","start":1.8399999,"end":4.1,"sentiment":"neutral","sentiment_score":0.27923353229250225}],"sentiment":"neutral","sentiment_score":0.28638751804828644,"channel":0,"num_words":10,"start":0.64,"end":4.1},{"sentences":[{"text":"Hi.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.1373278796672821}],"sentiment":"neutral","sentiment_score":0.1373278796672821,"channel":1,"num_words":1,"start":4.96,"end":5.46},{"sentences":[{"text":"How can","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":0.08982406556606293}],"sentiment":"neutral","sentiment_score":0.08982406556606293,"channel":0,"num_words":2,"start":5.12,"end":5.52},{"sentences":[{"text":"My name is 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shouldn't","start":546.07,"end":546.79004,"sentiment":"neutral","sentiment_score":0.012570457998663187}],"sentiment":"neutral","sentiment_score":0.026714028674177825,"channel":1,"num_words":4,"start":545.59,"end":546.79004},{"sentences":[{"text":"Yeah.","start":546.63,"end":546.79,"sentiment":"neutral","sentiment_score":-0.009478178806602957},{"text":"But","start":546.79,"end":547.19,"sentiment":"neutral","sentiment_score":-0.016947349533438683}],"sentiment":"neutral","sentiment_score":-0.013212764170020819,"channel":0,"num_words":2,"start":546.63,"end":547.19},{"sentences":[{"text":"have to do anything right with that other one?","start":546.79004,"end":549.13,"sentiment":"neutral","sentiment_score":0.0094019023494588}],"sentiment":"neutral","sentiment_score":0.0094019023494588,"channel":1,"num_words":9,"start":546.79004,"end":549.13},{"sentences":[{"text":"Yeah.","start":548.79,"end":549.19,"sentiment":"neutral","sentiment_score":0.11048509180545808},{"text":"That's correct.","start":549.19,"end":550.01,"sentiment":"neutral","sentiment_score":0.25282421708106995},{"text":"You just need to plug it in on the one port and at the NTT box, should be working after that, after a few minutes.","start":550.175,"end":558.595,"sentiment":"neutral","sentiment_score":0.1899831312894821},{"text":"No need to log in to the router's interface like what we're doing right now.","start":558.975,"end":563.555,"sentiment":"neutral","sentiment_score":0.08531846130887667}],"sentiment":"neutral","sentiment_score":0.15454624948460002,"channel":0,"num_words":43,"start":548.79,"end":563.555},{"sentences":[{"text":"Okay.","start":564.405,"end":564.9,"sentiment":"neutral","sentiment_score":0.05903257429599762}],"sentiment":"neutral","sentiment_score":0.05903257429599762,"channel":1,"num_words":1,"start":564.405,"end":564.9},{"sentences":[{"text":"Mhmm.","start":565.7,"end":566.2,"sentiment":"neutral","sentiment_score":0.0401773564517498},{"text":"Because that's already preconfigured.","start":566.66,"end":568.28,"sentiment":"neutral","sentiment_score":0.07177390297874808},{"text":"Is it still loading?","start":570.74,"end":571.96,"sentiment":"neutral","sentiment_score":0.047380611300468445}],"sentiment":"neutral","sentiment_score":0.057421712618735105,"channel":0,"num_words":9,"start":565.7,"end":571.96},{"sentences":[{"text":"Yep.","start":573.46,"end":573.94,"sentiment":"neutral","sentiment_score":0.04698378965258598},{"text":"Yeah.","start":573.94,"end":574.34,"sentiment":"neutral","sentiment_score":0.023072533309459686},{"text":"It says connected now, but I don't have any Internet still.","start":574.34,"end":580.60004,"sentiment":"neutral","sentiment_score":-0.05801481262526729}],"sentiment":"neutral","sentiment_score":-0.04370050891660727,"channel":1,"num_words":13,"start":573.46,"end":580.60004},{"sentences":[{"text":"Can we try to, like, browse anything?","start":583.46497,"end":586.76495,"sentiment":"neutral","sentiment_score":-0.01841634831258229},{"text":"Let's see if it's working because on our end, it's now online.","start":586.90497,"end":590.445,"sentiment":"neutral","sentiment_score":0.057785025176902614}],"sentiment":"neutral","sentiment_score":0.02971083494393449,"channel":0,"num_words":19,"start":583.46497,"end":590.445},{"sentences":[{"text":"Oh, good.","start":592.305,"end":592.70496,"sentiment":"neutral","sentiment_score":0.1461346596479416},{"text":"Okay.","start":592.70496,"end":593.20496,"sentiment":"neutral","sentiment_score":0.09587880969047546}],"sentiment":"neutral","sentiment_score":0.12938270966211954,"channel":1,"num_words":3,"start":592.305,"end":593.20496},{"sentences":[{"text":"Yeah.","start":593.99,"end":594.49,"sentiment":"neutral","sentiment_score":0.12684743106365204},{"text":"So that should be working now.","start":597.91,"end":599.85,"sentiment":"neutral","sentiment_score":0.2070640375216802}],"sentiment":"neutral","sentiment_score":0.19560452231339046,"channel":0,"num_words":7,"start":593.99,"end":599.85},{"sentences":[{"text":"Do you want me to check on a browser, like, on a computer?","start":600.16,"end":603.14,"sentiment":"neutral","sentiment_score":0.04106502320903998}],"sentiment":"neutral","sentiment_score":0.04106502320903998,"channel":1,"num_words":13,"start":600.16,"end":603.14},{"sentences":[{"text":"Yeah.","start":602.87,"end":603.37,"sentiment":"neutral","sentiment_score":0.02483490109443665},{"text":"Yeah.","start":603.91,"end":604.41,"sentiment":"neutral","sentiment_score":0.026988277211785316},{"text":"Or just a browse YouTube, Facebook.","start":604.675,"end":607.495,"sentiment":"neutral","sentiment_score":0.04134725189457337},{"text":"Let's just check if there's Internet already.","start":608.435,"end":612.455,"sentiment":"neutral","sentiment_score":0.02690493714596544}],"sentiment":"neutral","sentiment_score":0.03254941664636135,"channel":0,"num_words":15,"start":602.87,"end":612.455},{"sentences":[{"text":"Yes.","start":619.60504,"end":620.005,"sentiment":"neutral","sentiment_score":-0.013733594678342342},{"text":"I think there is no.","start":620.005,"end":621.12,"sentiment":"neutral","sentiment_score":-0.11133393198251725}],"sentiment":"neutral","sentiment_score":-0.09506720909848809,"channel":1,"num_words":6,"start":619.60504,"end":621.12},{"sentences":[{"text":"It's working now?","start":622.38,"end":623.44,"sentiment":"neutral","sentiment_score":-0.08645232518513997}],"sentiment":"neutral","sentiment_score":-0.08645232518513997,"channel":0,"num_words":3,"start":622.38,"end":623.44},{"sentences":[{"text":"Yep.","start":623.68,"end":624.18,"sentiment":"neutral","sentiment_score":0.0863533765077591}],"sentiment":"neutral","sentiment_score":0.0863533765077591,"channel":1,"num_words":1,"start":623.68,"end":624.18},{"sentences":[{"text":"Okay.","start":625.10004,"end":625.42004,"sentiment":"neutral","sentiment_score":0.21116778254508972},{"text":"Great.","start":625.42004,"end":625.92004,"sentiment":"positive","sentiment_score":0.3845652937889099},{"text":"So if you run into any issues or have more questions, feel free to give us a call anytime.","start":626.30005,"end":632.08,"sentiment":"neutral","sentiment_score":0.2891025190290652},{"text":"Or if you need assistance on setting up the new router, you can give us a call again.","start":632.555,"end":637.855,"sentiment":"neutral","sentiment_score":0.2656479494439231}],"sentiment":"neutral","sentiment_score":0.27872676994556034,"channel":0,"num_words":39,"start":625.10004,"end":637.855},{"sentences":[{"text":"Yep.","start":638.575,"end":638.97504,"sentiment":"neutral","sentiment_score":0.25714629888534546},{"text":"Sounds good.","start":638.97504,"end":639.715,"sentiment":"positive","sentiment_score":0.45721954107284546}],"sentiment":"positive","sentiment_score":0.3905284603436788,"channel":1,"num_words":3,"start":638.575,"end":639.715},{"sentences":[{"text":"Okay?","start":640.2849,"end":640.7849,"sentiment":"positive","sentiment_score":0.3532836437225342}],"sentiment":"positive","sentiment_score":0.3532836437225342,"channel":0,"num_words":1,"start":640.2849,"end":640.7849},{"sentences":[{"text":"Thank you.","start":641.455,"end":642.22485,"sentiment":"positive","sentiment_score":0.4578437954187393}],"sentiment":"positive","sentiment_score":0.4578437954187393,"channel":1,"num_words":2,"start":641.455,"end":642.22485},{"sentences":[{"text":"Thank you as well.","start":642.6049,"end":643.6449,"sentiment":"positive","sentiment_score":0.8141453117132187},{"text":"Bye.","start":643.6449,"end":643.9649,"sentiment":"positive","sentiment_score":0.5757617354393005},{"text":"Have a great day.","start":643.9649,"end":644.94495,"sentiment":"positive","sentiment_score":0.7796033769845963}],"sentiment":"positive","sentiment_score":0.7723062766922845,"channel":0,"num_words":9,"start":642.6049,"end":644.94495},{"sentences":[{"text":"Thanks.","start":645.10486,"end":645.42487,"sentiment":"positive","sentiment_score":0.7597878575325012},{"text":"Bye.","start":645.42487,"end":645.92487,"sentiment":"neutral","sentiment_score":-0.08274153620004654}],"sentiment":"positive","sentiment_score":0.33852316066622734,"channel":1,"num_words":2,"start":645.10486,"end":645.92487}]},"summary":{"result":"success","short":"A representative from Erto tech support named Maureen calls a customer named Tarva to ask about setting up the PPQuadE settings on a router. Tarva explains that the router is not compatible with the internet upgrade connection and provides instructions for setting up the settings. Maureen confirms that the router is now up and running and offers assistance on setting up the new router."},"intents":{"segments":[{"text":"I just wanted to ask the PPPoE settings. There was a username and password. Where would I get that? Mhmm.","start_word":18,"end_word":37,"intents":[{"intent":"Request pppoe settings","confidence_score":0.22512573}]},{"text":"I can send you the email instruction for you to have a reference if you want. Yeah.","start_word":147,"end_word":163,"intents":[{"intent":"Provide email instructions","confidence_score":0.020227987}]},{"text":"But I, yeah, I can assure you that we can connect That's it with okay. the router. Yeah.","start_word":316,"end_word":333,"intents":[{"intent":"Connect router","confidence_score":0.18216492}]},{"text":"I will change the username. Yeah. Okay.","start_word":451,"end_word":457,"intents":[{"intent":"Change username","confidence_score":0.00030179785}]},{"text":"So upon checking here, the service is now up and running. Is it still loading? Yeah.","start_word":600,"end_word":615,"intents":[{"intent":"Check router status","confidence_score":0.50987023}]},{"text":"You can just change router when the new router arrives. Yep.","start_word":688,"end_word":698,"intents":[{"intent":"Change router","confidence_score":0.27481478}]},{"text":"Do you want me to check on a browser, like, on a computer? Yeah.","start_word":808,"end_word":821,"intents":[{"intent":"Check browser","confidence_score":0.03944325}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15360978245735168},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.371445506811142},{"text":"This is Maureen from Erto tech support. Hi. How can My name is Atalva. mhmm. I just wanted to ask the PPPoE settings. There was a username and password. Where would I get that? Mhmm. I can provide it to you via email or SMS.","start_word":3,"end_word":47,"sentiment":"neutral","sentiment_score":0.08559144288301468},{"text":"Yeah. Yeah. Email would be awesome.","start_word":48,"end_word":53,"sentiment":"positive","sentiment_score":0.5899909138679504},{"text":"Okay. Can I have your full name, please, for me to check the account? Actually, I just found the SMS that you guys sent some time ago. Okay. Yeah. We also did send it to you via SMS message. Yeah. Okay. Do you already have a router? Do you do you want me to walk you through in I setting it don't have the Airtel router, which is it should be on route. I just connected today. But mhmm. I have a old router, which I'm trying to do the PPPoE settings. Mhmm. I can send you the email instruction for you to have a reference if you want. Yeah. Sure. Hang on. Let me just check your credentials. You'll be setting up this router instead? Sorry? The router that I have, can you help me to set that up? Mhmm. Yeah. I can help you with that. Hang on. Let me just check your account. Yep. Hello, Tarva? Yep. Yeah. May I know the make and model of the router It's TP for me to check. Yeah. Mhmm. Link. Sure. For me to check the compatibility Yep. of it. V x two two The zero x two two zero. Mhmm. G2 Sorry? V. G2V. G2 V for Victor. Okay. Have you received the email instruction that I sent you as well? Yes. Okay. For you to have a reference. Okay. So upon checking, this is a VDSL router on VDSL is not compatible with optic fiber upgrade connection, but we can still try first to check further double check. Yeah. But I, yeah, I can assure you that we can connect That's it with okay. the router. Yeah. Okay. Is I'm the in router the yeah. I plugged into Ethernet one, and I'm logged into the IP on the router. mhmm. Okay. So you're now on the router's interface? Are you using a laptop, computer, or your phone? Yes. Just my phone. I can Okay. go go on the laptop if that's necessary. Yeah. Phone will work. Okay. Now look for the PPPoE settings option, usually under Internet or WAN settings. Then once there, just enter the username and password. They'll be send you the p p p o e username and password. Okay. So I came into the w a n e w a n. Mhmm. There is Mhmm. a p p POE, and Mhmm. I will change the username. Yeah. Okay. Once you enter those details, it will just save just click save then. It should be connected after a few minutes after it established the connection. Connection mode auto. Everything is out. And this is the same. Right? I don't have to do anything? Sorry? I don't have to change actually, there's two things. PPPOEUnderscore0Underscore1, and there is PPPOEUnderscoreUnderscore4. Should I do both? Sorry. It's PPPOEUnderscore Zero underscore one. Mhmm. And that is PPBOEUnderscore100Underscore4. Can you skip that one? Let's not change anything with that. Okay. Yeah. Let's just make sure the credentials are entered correctly. The PPPoE Yeah. username and password. Yeah. Yeah. It is connecting, and Okay. there is a change in light on my modem. So, hopefully Yeah. It'll work. yeah. The satellite sort of light is on, which signifies Internet, but it's Mhmm. still Mhmm. connecting status. Okay. So upon checking here, the service is now up and running. Is it still loading? Yeah. I don't have Internet access yet, but Okay. I the light is still flickering. It's not it's not Let's just wait for it. set. Yep. So upon checking here, the router has been shipped on Okay. a standard post. So are you still going to use this one or you're going to return it? No. No. I will use that because I think this Okay. router is low. Okay. Yeah. No worries. You can just change router when the new router arrives. Yep. And I shouldn't Yeah. But have to do anything right with that other one? Yeah. That's correct. You just need to plug it in on the one port and at the NTT box, should be working after that, after a few minutes. No need to log in to the router's interface like what we're doing right now. Okay. Mhmm. Because that's already preconfigured. Is it still loading? Yep. Yeah. It says connected now, but I don't have any Internet still. Can we try to, like, browse anything? Let's see if it's working because on our end, it's now online. Oh, good. Okay. Yeah. So that should be working now. Do you want me to check on a browser, like, on a computer? Yeah. Yeah. Or just a browse YouTube, Facebook. Let's just check if there's Internet already. Yes. I think there is no. It's working now? Yep. Okay.","start_word":54,"end_word":846,"sentiment":"neutral","sentiment_score":0.03312241432020936},{"text":"Great.","start_word":847,"end_word":847,"sentiment":"positive","sentiment_score":0.3845652937889099},{"text":"So if you run into any issues or have more questions, feel free to give us a call anytime. Or if you need assistance on setting up the new router, you can give us a call again. Yep.","start_word":848,"end_word":885,"sentiment":"neutral","sentiment_score":0.2779774069786072},{"text":"Sounds good. Okay? Thank you. Thank you as well. Bye. Have a great day. Thanks. Bye.","start_word":886,"end_word":901,"sentiment":"positive","sentiment_score":0.6255974434316158}],"average":{"sentiment":"neutral","sentiment_score":0.06307290121096604}}}}