{"metadata":{"transaction_key":"deprecated","request_id":"01a11370-84d5-7902-b11f-e0d4b7ad85bc","sha256":"13acce3d14f755eac534b559067ab895fa32521d1a937c3acc0af2511b45c5de","created":"2026-10-06T22:58:25.062Z","duration":28.007938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Good day. This is Stuart. I can't take your call right at the moment, but if you leave me your name and contact number, I'll get back to you shortly.","confidence":1.0,"words":[{"word":"good","start":0.32,"end":0.48,"confidence":0.8857422,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.7468774914741516},{"word":"day","start":0.48,"end":0.71999997,"confidence":0.9975586,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7022100687026978},{"word":"this","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.30753958225250244},{"word":"is","start":0.96,"end":1.12,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2579231858253479},{"word":"stuart","start":1.12,"end":1.5999999,"confidence":0.8574219,"punctuated_word":"Stuart.","sentiment":"positive","sentiment_score":0.3642667531967163},{"word":"i","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02535757422447205},{"word":"can't","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.12698662281036377},{"word":"take","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.28299999237060547},{"word":"your","start":2.1599998,"end":2.3999999,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.33278560638427734},{"word":"call","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.4297318160533905},{"word":"right","start":2.6399999,"end":2.8,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.23981723189353943},{"word":"at","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.22685149312019348},{"word":"the","start":2.96,"end":3.04,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.193123459815979},{"word":"moment","start":3.04,"end":3.36,"confidence":0.7492676,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.1344987452030182},{"word":"but","start":3.36,"end":3.52,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.03420919179916382},{"word":"if","start":3.52,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06471912562847137},{"word":"you","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03447938710451126},{"word":"leave","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.038684405386447906},{"word":"me","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.12309569865465164},{"word":"your","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0732622966170311},{"word":"name","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.030744731426239017},{"word":"and","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07732193171977997},{"word":"contact","start":4.72,"end":5.12,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.003684401512145996},{"word":"number","start":5.12,"end":5.52,"confidence":0.99658203,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.1235661506652832},{"word":"i'll","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1656769961118698},{"word":"get","start":5.68,"end":5.8399997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06817394495010376},{"word":"back","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.042285144329071045},{"word":"to","start":6.0,"end":6.08,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11972583830356598},{"word":"you","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1535956859588623},{"word":"shortly","start":6.24,"end":6.74,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.06685046851634979}],"paragraphs":{"transcript":"\nGood day. This is Stuart. I can't take your call right at the moment, but if you leave me your name and contact number, I'll get back to you shortly.","paragraphs":[{"sentences":[{"text":"Good day.","start":0.32,"end":0.71999997,"sentiment":"positive","sentiment_score":0.7245437800884247},{"text":"This is Stuart.","start":0.71999997,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.30990984042485553},{"text":"I can't take your call right at the moment, but if you leave me your name and contact number, I'll get back to you shortly.","start":1.5999999,"end":6.74,"sentiment":"neutral","sentiment_score":-0.033914573192596435}],"sentiment":"neutral","sentiment_score":0.05103175838788351,"num_words":30,"start":0.32,"end":6.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good day. This is Stuart. I can't take your call right at the moment, but if you leave me your name and contact number, I'll get back to you shortly.","paragraphs":[{"sentences":[{"text":"Good day.","start":0.32,"end":0.71999997,"sentiment":"positive","sentiment_score":0.7245437800884247},{"text":"This is Stuart.","start":0.71999997,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.30990984042485553},{"text":"I can't take your call right at the moment, but if you leave me your name and contact number, I'll get back to you shortly.","start":1.5999999,"end":6.74,"sentiment":"neutral","sentiment_score":-0.033914573192596435}],"sentiment":"neutral","sentiment_score":0.05103175838788351,"channel":1,"num_words":30,"start":0.32,"end":6.74}]},"summary":{"result":"success","short":"Good day. This is Stuart. I can't take your call right at the moment, but if you leave me your name and contact number, I'll get back to you shortly."},"intents":{"segments":[{"text":"I can't take your call right at the moment, but if you leave me your name and contact number, I'll get back to you shortly.","start_word":5,"end_word":29,"intents":[{"intent":"Call back","confidence_score":0.013981515}]}]},"sentiments":{"segments":[{"text":"Good day.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.7170991897583008},{"text":"This is Stuart. I can't take your call right at the moment, but if you leave me your name and contact number, I'll get back to you shortly.","start_word":2,"end_word":29,"sentiment":"neutral","sentiment_score":0.01933700032532215}],"average":{"sentiment":"neutral","sentiment_score":0.07166916728019715}}}}