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My name is Mary. May I have your name, please? K. One moment, please.\n\nJust give me one second. May I have your name, please, again? Mhmm. Mhmm. Okay.\n\nThank you so much. Is it shift to inch? Thank you. How about your last name, please? Thank you so much, Shitij.\n\nI already have here your name. How may I help you today? Mhmm. Mhmm. Okay.\n\nYeah. Mhmm. Mhmm. Yeah. For this one, Shitaj, if I may ask if the number is from India because we normally cater Airtel Australian number, and we might advise you to please contact Airtel India directly as Airtel Australia and Airtel India is is I mean, they're they're being run separately.\n\nI'm sorry. We don't have any information, but you could also check on the third party website or or Google. I'm sure you'll be able to locate their customer service number. I'm sure they'll be a great of help. Alright.\n\nThank you so much. Is there anything else I can help you with, Shipage? Thank you so much. Have a great day ahead. 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please?","start":50.795,"end":52.414997,"sentiment":"neutral","sentiment_score":0.028369983037312824},{"text":"Thank you so much, Shitij.","start":58.02,"end":59.4,"sentiment":"positive","sentiment_score":0.5438197076320648}],"sentiment":"neutral","sentiment_score":0.2712734086777676,"num_words":22,"start":43.434998,"end":59.4},{"sentences":[{"text":"I already have here your name.","start":61.14,"end":63.7,"sentiment":"neutral","sentiment_score":0.31101558605829877},{"text":"How may I help you 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Shitaj, if I may ask if the number is from India because we normally cater Airtel Australian number, and we might advise you to please contact Airtel India directly as Airtel Australia and Airtel India is is I mean, they're they're being run separately.","start":108.245,"end":135.125,"sentiment":"neutral","sentiment_score":-0.006766284751567118}],"sentiment":"neutral","sentiment_score":-0.010827240036508324,"num_words":51,"start":95.829994,"end":135.125},{"sentences":[{"text":"I'm sorry.","start":139.83,"end":140.55,"sentiment":"neutral","sentiment_score":-0.07116454653441906},{"text":"We don't have any information, but you could also check on the third party website or or Google.","start":140.55,"end":147.37,"sentiment":"neutral","sentiment_score":-0.060453763231635094},{"text":"I'm sure you'll be able to locate their customer service number.","start":147.59,"end":151.45,"sentiment":"neutral","sentiment_score":-0.003654965919188478},{"text":"I'm sure they'll be a great of 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My name is Shitij, k s h I t, e e, j. Yep. Yes. It's Shitij. So my first name is spelled k for kilo, s for Sierra, h for hotel, I for India, t for tango, e for echo, e for echo, and j for Juliet. And my last name is yeah. Shitish. Yeah. S for Sierra, o for Oscar, d for delta, and e for echo. Yeah. So my number is in so I am in Sydney right now, and I have been here for a few years, but I'm still an Indian citizen. So I'm here on a work visa, and I use my Airtel number for basically, I was using my Airtel number for payments in India. So one time passwords and getting messages for my, you know, OTPs for systems, login systems. But as of recently, my number is inactive, and I'm not sure why. When I opened my phone, which has my ITIL SIM card in it, there is no bars. And I even tried recharging the buying a pack a few months ago, and it still was not showing me any bars on the network. Yeah. Mhmm. Is there a toll free number for okay. Is there an AirTel India toll free number? Okay. Okay. Thank you. Yeah. Thank you. No. Thank you. Yeah. Bye. Yeah.","confidence":0.9980469,"words":[{"word":"yep","start":4.96,"end":5.2799997,"confidence":0.9658203,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05484564229846001},{"word":"my","start":5.2799997,"end":5.52,"confidence":0.9951172,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.028778892010450363},{"word":"name","start":5.52,"end":5.68,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.04407195746898651},{"word":"is","start":5.68,"end":5.8399997,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04596763849258423},{"word":"shitij","start":5.8399997,"end":6.3399997,"confidence":0.57373047,"punctuated_word":"Shitij,","sentiment":"neutral","sentiment_score":0.05095336586236954},{"word":"k","start":7.2,"end":7.52,"confidence":0.9951172,"punctuated_word":"k","sentiment":"neutral","sentiment_score":0.03805681690573692},{"word":"s","start":7.52,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.03669387847185135},{"word":"h","start":7.8399997,"end":8.34,"confidence":1.0,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.03636482357978821},{"word":"i","start":8.639999,"end":8.96,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04347451031208038},{"word":"t","start":8.96,"end":9.46,"confidence":0.9770508,"punctuated_word":"t,","sentiment":"neutral","sentiment_score":0.03428095579147339},{"word":"e","start":9.599999,"end":10.0,"confidence":0.9929199,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.018491391092538834},{"word":"e","start":10.0,"end":10.4,"confidence":0.9929199,"punctuated_word":"e,","sentiment":"neutral","sentiment_score":0.020229702815413475},{"word":"j","start":10.4,"end":10.9,"confidence":0.99316406,"punctuated_word":"j.","sentiment":"neutral","sentiment_score":0.029170215129852295},{"word":"yep","start":14.639999,"end":15.139999,"confidence":0.9428711,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03971441835165024},{"word":"yes","start":23.805,"end":24.285,"confidence":0.83154297,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04870272055268288},{"word":"it's","start":24.285,"end":24.785,"confidence":0.9946289,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.032660894095897675},{"word":"shitij","start":25.404999,"end":25.904999,"confidence":0.58772784,"punctuated_word":"Shitij.","sentiment":"neutral","sentiment_score":0.04848608747124672},{"word":"so","start":25.965,"end":26.205,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0359354093670845},{"word":"my","start":26.205,"end":26.365,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0332370325922966},{"word":"first","start":26.365,"end":26.605,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.026103610172867775},{"word":"name","start":26.605,"end":26.845,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.03286202251911163},{"word":"is","start":26.845,"end":27.085,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.035867489874362946},{"word":"spelled","start":27.085,"end":27.54,"confidence":0.9980469,"punctuated_word":"spelled","sentiment":"neutral","sentiment_score":0.037181805819272995},{"word":"k","start":27.86,"end":28.02,"confidence":0.99902344,"punctuated_word":"k","sentiment":"neutral","sentiment_score":0.03230758011341095},{"word":"for","start":28.02,"end":28.5,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02095084637403488},{"word":"kilo","start":28.5,"end":29.0,"confidence":0.99902344,"punctuated_word":"kilo,","sentiment":"neutral","sentiment_score":0.015526357106864452},{"word":"s","start":29.62,"end":29.86,"confidence":1.0,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.014591483399271963},{"word":"for","start":29.86,"end":30.36,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01072714850306511},{"word":"sierra","start":31.94,"end":32.18,"confidence":0.95751953,"punctuated_word":"Sierra,","sentiment":"neutral","sentiment_score":0.01878925785422325},{"word":"h","start":32.18,"end":32.420002,"confidence":1.0,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.028558161109685894},{"word":"for","start":32.420002,"end":32.74,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015956763178110123},{"word":"hotel","start":32.74,"end":33.24,"confidence":0.9995117,"punctuated_word":"hotel,","sentiment":"neutral","sentiment_score":0.02129308134317398},{"word":"i","start":34.02,"end":34.260002,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013514014892280102},{"word":"for","start":34.260002,"end"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My name is Mary. May I have your name, please?\n\nChannel 1: Yep. My name is Shitij, k s h I t,\n\nChannel 0: K.\n\nChannel 1: e e, j.\n\nChannel 0: One moment, please. Just\n\nChannel 1: Yep.\n\nChannel 0: give me one second. May I have your name, please, again?\n\nChannel 1: Yes. It's Shitij. So my first name is spelled k for\n\nChannel 0: Mhmm.\n\nChannel 1: kilo, s for Sierra, h for hotel,\n\nChannel 0: Mhmm.\n\nChannel 1: I for\n\nChannel 0: Okay.\n\nChannel 1: India, t for tango, e for echo, e for echo, and j for Juliet.\n\nChannel 0: Thank you so much. Is it\n\nChannel 1: And my last name\n\nChannel 0: shift to\n\nChannel 1: is\n\nChannel 0: inch?\n\nChannel 1: yeah. Shitish.\n\nChannel 0: Thank you. How about your\n\nChannel 1: Yeah.\n\nChannel 0: last name, please?\n\nChannel 1: S for Sierra, o for Oscar, d for delta, and e for\n\nChannel 0: Thank you so much, Shitij. I already have here your\n\nChannel 1: echo.\n\nChannel 0: name. How may I help you\n\nChannel 1: Yeah.\n\nChannel 0: today?\n\nChannel 1: So my number is in so I am in Sydney right now, and I have been\n\nChannel 0: Mhmm.\n\nChannel 1: here for a few years, but I'm still an Indian citizen. So I'm here on a work visa, and I use my Airtel number for basically, I was using my Airtel number for payments in India. So one time passwords and getting messages for\n\nChannel 0: Mhmm.\n\nChannel 1: my, you know, OTPs for systems, login systems. But as of recently, my number is inactive, and I'm not sure why. When I opened\n\nChannel 0: Okay.\n\nChannel 1: my\n\nChannel 0: Yeah.\n\nChannel 1: phone, which has my ITIL SIM card in it, there is no bars. And I even tried\n\nChannel 0: Mhmm.\n\nChannel 1: recharging the buying a pack a few months ago,\n\nChannel 0: Mhmm.\n\nChannel 1: and it still was not showing me any bars on the network.\n\nChannel 0: Yeah. For this one, Shitaj, if I may ask if the number is from India because we\n\nChannel 1: Yeah.\n\nChannel 0: normally cater Airtel Australian number, and we might advise you to please contact Airtel India directly as\n\nChannel 1: Mhmm. Is there a\n\nChannel 0: Airtel\n\nChannel 1: toll free\n\nChannel 0: Australia\n\nChannel 1: number for\n\nChannel 0: and Airtel India is is I mean, they're they're being run separately.\n\nChannel 1: okay. Is there an AirTel India toll free number?\n\nChannel 0: I'm sorry. We don't have any information, but you could also check on the third party website or or Google. I'm sure you'll be able to locate their customer service number. I'm sure they'll\n\nChannel 1: Okay.\n\nChannel 0: be a great of help.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. Thank you so much.\n\nChannel 1: Yeah.\n\nChannel 0: Is there anything\n\nChannel 1: Thank\n\nChannel 0: else\n\nChannel 1: you.\n\nChannel 0: I can help you with, Shipage?\n\nChannel 1: No. Thank you.\n\nChannel 0: Thank you so much. Have a great day ahead. Goodbye for now.\n\nChannel 1: Yeah. Bye.\n\nChannel 0: Hello, Shitij? The call is\n\nChannel 1: Yeah.\n\nChannel 0: still hello? 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Shipage?","start":157.89499,"end":159.275,"sentiment":"neutral","sentiment_score":0.1100319263835748}],"sentiment":"neutral","sentiment_score":0.1100319263835748,"channel":0,"num_words":6,"start":157.89499,"end":159.275},{"sentences":[{"text":"No.","start":160.015,"end":160.335,"sentiment":"neutral","sentiment_score":0.0578608363866806},{"text":"Thank you.","start":160.335,"end":161.075,"sentiment":"neutral","sentiment_score":0.18182842433452606}],"sentiment":"neutral","sentiment_score":0.14050589501857758,"channel":1,"num_words":3,"start":160.015,"end":161.075},{"sentences":[{"text":"Thank you so much.","start":161.655,"end":162.61499,"sentiment":"positive","sentiment_score":0.41487208008766174},{"text":"Have a great day ahead.","start":162.61499,"end":163.575,"sentiment":"positive","sentiment_score":0.47223377227783203},{"text":"Goodbye for 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is","start":173.15894,"end":173.71893,"sentiment":"neutral","sentiment_score":0.09509892265001933}],"sentiment":"neutral","sentiment_score":0.081991907954216,"channel":0,"num_words":5,"start":172.11894,"end":173.71893},{"sentences":[{"text":"Yeah.","start":173.52895,"end":174.02895,"sentiment":"neutral","sentiment_score":0.15220850706100464}],"sentiment":"neutral","sentiment_score":0.15220850706100464,"channel":1,"num_words":1,"start":173.52895,"end":174.02895},{"sentences":[{"text":"still hello?","start":173.71893,"end":175.01894,"sentiment":"neutral","sentiment_score":0.1889185905456543},{"text":"Great.","start":175.47894,"end":175.82394,"sentiment":"neutral","sentiment_score":-0.07432984560728073}],"sentiment":"neutral","sentiment_score":0.10116911182800929,"channel":0,"num_words":3,"start":173.71893,"end":175.82394}]},"summary":{"result":"success","short":"A customer named Shitij calls Airtel and provides their name and last shift name. They explain that they have been having trouble connecting their number to their Airtel account and have been directed to contact Airtel India. The agent informs Shitij that they do not have any information on their Airtel toll free number and suggests they check the third party website or Google for assistance."},"intents":{"segments":[{"text":"phone, which has my ITIL SIM card in it, there is no bars.","start_word":227,"end_word":239,"intents":[{"intent":"Resolve issue with itil sim card","confidence_score":0.0023904068}]},{"text":"For this one, Shitaj, if I may ask if the number is from India because we Yeah.","start_word":268,"end_word":284,"intents":[{"intent":"Locate airtel india number","confidence_score":0.004423074}]},{"text":"I can help you with, Shipage? No.","start_word":388,"end_word":394,"intents":[{"intent":"Help with shipping","confidence_score":0.25461575}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5776534676551819},{"text":"May I have your name, please? Yep. My name is Shitij, k s h I t, K. e e, j. One moment, please. Just Yep. give me one second. May I have your name, please, again? Yes. It's Shitij. So my first name is spelled k for Mhmm. kilo, s for Sierra, h for hotel, Mhmm. I for Okay. India, t for tango, e for echo, e for echo, and j for Juliet.","start_word":9,"end_word":81,"sentiment":"neutral","sentiment_score":0.05231804773211479},{"text":"Thank you so much.","start_word":82,"end_word":85,"sentiment":"positive","sentiment_score":0.562294602394104},{"text":"Is it And my last shift name to is inch? yeah. Shitish. Thank you. How about your last Yeah. name, please? S for Sierra, o for Oscar, d for delta, and e for Thank you so much, Shitij. I already have here your echo. name. How may I help you Yeah. today? So my number is in so I am in Sydney right now, and I have been Mhmm. here for a few years, but I'm still an Indian citizen. So I'm here on a work visa, and I use my Airtel number for basically, I was using my Airtel number for payments in India. So one time passwords and getting messages for Mhmm. my, you know, OTPs for systems, login systems. But as of recently, my number is inactive, and I'm not sure why. When I opened Okay. my Yeah. phone, which has my ITIL SIM card in it, there is no bars. And I even tried Mhmm. recharging the buying a pack a few months ago, Mhmm. and it still was not showing me any bars on the network. Yeah. For this one, Shitaj, if I may ask if the number is from India because we Yeah. normally cater Airtel Australian number, and we might advise you to please contact Airtel India directly as Mhmm. Is there a Airtel toll free Australia number for and Airtel India is is I mean, they're they're being run separately. okay. Is there an AirTel India toll free number? I'm sorry. We don't have any information, but you could also check on the third party website or or Google. I'm sure you'll be able to locate their customer service number. I'm sure they'll Okay.","start_word":86,"end_word":367,"sentiment":"neutral","sentiment_score":-0.009685606557003994},{"text":"be a great of help.","start_word":368,"end_word":372,"sentiment":"positive","sentiment_score":0.3443216383457184},{"text":"Okay.","start_word":373,"end_word":373,"sentiment":"neutral","sentiment_score":0.225492924451828},{"text":"Thank you.","start_word":374,"end_word":375,"sentiment":"positive","sentiment_score":0.3488563299179077},{"text":"Alright.","start_word":376,"end_word":376,"sentiment":"neutral","sentiment_score":0.2765151262283325},{"text":"Thank you so much.","start_word":377,"end_word":380,"sentiment":"positive","sentiment_score":0.4782588183879852},{"text":"Yeah. Is there anything Thank else you. I can help you with, Shipage? No. Thank you.","start_word":381,"end_word":396,"sentiment":"neutral","sentiment_score":0.10623418539762496},{"text":"Thank you so much. Have a great day ahead.","start_word":397,"end_word":405,"sentiment":"positive","sentiment_score":0.4529380202293396},{"text":"Goodbye for now. Yeah. Bye. Hello, Shitij? The call is Yeah. still hello?","start_word":406,"end_word":418,"sentiment":"neutral","sentiment_score":0.1243281731238732},{"text":"Great.","start_word":419,"end_word":419,"sentiment":"positive","sentiment_score":0.8285146951675415}],"average":{"sentiment":"neutral","sentiment_score":0.04924530029296875}}}}