{"metadata":{"transaction_key":"deprecated","request_id":"019f87df-e092-7631-bbab-365cd18fe872","sha256":"bcdcbc8129457d6269986a16380d37668a1f7f06fc9e9764efbaf4591b29dc3e","created":"2026-07-22T03:30:25.361Z","duration":182.87994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":86,"output_tokens":44},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":97,"output_tokens":97},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":97,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? I can hear you. Uh-oh. Mm-mm. Oh oh. I'm not the problem. You are the problem. By the way, Pao, see, Gafar online router online Uh-oh.","confidence":0.89160156,"words":[{"word":"hello","start":3.76,"end":4.26,"confidence":0.93603516,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.005116559565067291},{"word":"i","start":9.92,"end":10.08,"confidence":0.46557617,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05702724680304527},{"word":"can","start":10.08,"end":10.32,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.053251542150974274},{"word":"hear","start":10.32,"end":10.48,"confidence":0.9614258,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.05455277860164642},{"word":"you","start":10.48,"end":10.98,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.05393197387456894},{"word":"uh-oh","start":53.81,"end":54.31,"confidence":0.93151855,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":0.0018741165986284616},{"word":"mm-mm","start":84.82,"end":85.32,"confidence":0.87836915,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":0.004645527806133032},{"word":"oh","start":96.385,"end":96.705,"confidence":0.4169922,"punctuated_word":"Oh","sentiment":"neutral","sentiment_score":0.049292728304862976},{"word":"oh","start":96.705,"end":97.205,"confidence":0.6755371,"punctuated_word":"oh.","sentiment":"neutral","sentiment_score":0.03738342225551605},{"word":"i'm","start":99.585,"end":99.825005,"confidence":0.47753906,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06075430661439896},{"word":"not","start":99.825005,"end":100.325005,"confidence":0.42626953,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05613245069980621},{"word":"the","start":102.465004,"end":102.625,"confidence":0.96435547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10928890109062196},{"word":"problem","start":102.625,"end":103.125,"confidence":0.89160156,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.03219535946846008},{"word":"you","start":103.185,"end":103.505005,"confidence":0.9667969,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.08649402856826782},{"word":"are","start":103.505005,"end":103.665,"confidence":0.9770508,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.01320117712020874},{"word":"the","start":103.665,"end":103.905,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02013258635997772},{"word":"problem","start":103.905,"end":104.405,"confidence":0.9511719,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.06211906671524048},{"word":"by","start":106.625,"end":106.785,"confidence":0.96240234,"punctuated_word":"By","sentiment":"neutral","sentiment_score":0.11398853361606598},{"word":"the","start":106.785,"end":106.945,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11632309854030608},{"word":"way","start":106.945,"end":107.265,"confidence":0.9760742,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.12152019888162612},{"word":"pao","start":107.265,"end":107.585,"confidence":0.47143555,"punctuated_word":"Pao,","sentiment":"neutral","sentiment_score":0.09648531675338744},{"word":"see","start":107.585,"end":107.905,"confidence":0.6203613,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":0.07210831344127655},{"word":"gafar","start":107.905,"end":108.405,"confidence":0.8076172,"punctuated_word":"Gafar","sentiment":"neutral","sentiment_score":0.11920508742332458},{"word":"online","start":109.025,"end":109.525,"confidence":0.6010742,"punctuated_word":"online","sentiment":"neutral","sentiment_score":0.07774543762207031},{"word":"router","start":115.04,"end":115.54,"confidence":0.49194336,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.07400737702846527},{"word":"online","start":116.4,"end":116.9,"confidence":0.58935547,"punctuated_word":"online","sentiment":"neutral","sentiment_score":0.07222406566143036},{"word":"uh-oh","start":152.33,"end":152.83,"confidence":0.8664551,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":0.1518871933221817}],"paragraphs":{"transcript":"\nHello? I can hear you. Uh-oh. Mm-mm. Oh oh.\n\nI'm not the problem. You are the problem. By the way, Pao, see, Gafar online router online Uh-oh.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.005116559565067291},{"text":"I can hear you.","start":9.92,"end":10.98,"sentiment":"neutral","sentiment_score":0.05469088535755873},{"text":"Uh-oh.","start":53.81,"end":54.31,"sentiment":"neutral","sentiment_score":0.0018741165986284616},{"text":"Mm-mm.","start":84.82,"end":85.32,"sentiment":"neutral","sentiment_score":0.004645527806133032},{"text":"Oh oh.","start":96.385,"end":97.205,"sentiment":"neutral","sentiment_score":0.043338075280189514}],"sentiment":"neutral","sentiment_score":0.03523065510671586,"num_words":9,"start":3.76,"end":97.205},{"sentences":[{"text":"I'm not the problem.","start":99.585,"end":103.125,"sentiment":"neutral","sentiment_score":-0.0645927544683218},{"text":"You are the problem.","start":103.185,"end":104.405,"sentiment":"neutral","sentiment_score":-0.0043608881533145905},{"text":"By the way, Pao, see, Gafar online router online Uh-oh.","start":106.625,"end":152.83,"sentiment":"neutral","sentiment_score":0.10154946222901344}],"sentiment":"neutral","sentiment_score":0.04109333621131049,"num_words":18,"start":99.585,"end":152.83}]}}]},{"alternatives":[{"transcript":"Hello, Melissa? Hello, Melissa? Yes. I have. Yes. I have. Do you have me around? Yes. Yes. I have. Thank you. Thank you. Bye bye.","confidence":0.97802734,"words":[{"word":"hello","start":0.0,"end":0.48,"confidence":0.7102051,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.021286755800247192},{"word":"melissa","start":0.48,"end":0.98,"confidence":0.84936523,"punctuated_word":"Melissa?","sentiment":"neutral","sentiment_score":0.006256168242543936},{"word":"hello","start":5.52,"end":5.92,"confidence":0.9338379,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.02241256833076477},{"word":"melissa","start":5.92,"end":6.42,"confidence":0.9667969,"punctuated_word":"Melissa?","sentiment":"neutral","sentiment_score":0.01747739687561989},{"word":"yes","start":137.57,"end":137.89,"confidence":0.8942871,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08007396012544632},{"word":"i","start":137.89,"end":138.20999,"confidence":0.9707031,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0792120099067688},{"word":"have","start":138.20999,"end":138.53,"confidence":0.9980469,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":0.05755205824971199},{"word":"yes","start":138.53,"end":138.77,"confidence":0.9567871,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0702044665813446},{"word":"i","start":138.77,"end":139.01001,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06415621936321259},{"word":"have","start":139.01001,"end":139.51001,"confidence":0.9902344,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":0.04468812048435211},{"word":"do","start":144.93001,"end":145.09001,"confidence":0.34350586,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.02607387863099575},{"word":"you","start":145.09001,"end":145.17,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.025351664051413536},{"word":"have","start":145.17,"end":145.49,"confidence":0.984375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.022636746987700462},{"word":"me","start":145.49,"end":145.65001,"confidence":0.9394531,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.014232993125915527},{"word":"around","start":145.65001,"end":146.15001,"confidence":0.9436035,"punctuated_word":"around?","sentiment":"neutral","sentiment_score":0.01758592203259468},{"word":"yes","start":146.69,"end":147.01001,"confidence":0.9189453,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05238403379917145},{"word":"yes","start":147.01001,"end":147.41,"confidence":0.98291016,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07182199507951736},{"word":"i","start":147.41,"end":147.57,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0664437860250473},{"word":"have","start":147.57,"end":148.07,"confidence":0.97924805,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":0.07094472646713257},{"word":"thank","start":179.40488,"end":179.80487,"confidence":0.50146484,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6518043875694275},{"word":"you","start":179.80487,"end":179.96487,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5975276231765747},{"word":"thank","start":179.96487,"end":180.20486,"confidence":0.97802734,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5962173938751221},{"word":"you","start":180.20486,"end":180.44487,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5919930934906006},{"word":"bye","start":180.44487,"end":180.60487,"confidence":0.99609375,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.3229196071624756},{"word":"bye","start":180.60487,"end":181.10487,"confidence":0.99609375,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.232541099190712}],"paragraphs":{"transcript":"\nHello, Melissa? Hello, Melissa? Yes. I have. Yes.\n\nI have. Do you have me around? Yes. Yes. I have.\n\nThank you. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, Melissa?","start":0.0,"end":0.98,"sentiment":"neutral","sentiment_score":0.013771462021395564},{"text":"Hello, Melissa?","start":5.52,"end":6.42,"sentiment":"neutral","sentiment_score":0.01994498260319233},{"text":"Yes.","start":137.57,"end":137.89,"sentiment":"neutral","sentiment_score":0.08007396012544632},{"text":"I have.","start":137.89,"end":138.53,"sentiment":"neutral","sentiment_score":0.0683820340782404},{"text":"Yes.","start":138.53,"end":138.77,"sentiment":"neutral","sentiment_score":0.0702044665813446}],"sentiment":"neutral","sentiment_score":0.04430942301405594,"num_words":8,"start":0.0,"end":138.77},{"sentences":[{"text":"I have.","start":138.77,"end":139.51001,"sentiment":"neutral","sentiment_score":0.05442216992378235},{"text":"Do you have me around?","start":144.93001,"end":146.15001,"sentiment":"neutral","sentiment_score":0.021176240965723993},{"text":"Yes.","start":146.69,"end":147.01001,"sentiment":"neutral","sentiment_score":0.05238403379917145},{"text":"Yes.","start":147.01001,"end":147.41,"sentiment":"neutral","sentiment_score":0.07182199507951736},{"text":"I have.","start":147.41,"end":148.07,"sentiment":"neutral","sentiment_score":0.06869425624608994}],"sentiment":"neutral","sentiment_score":0.04330182600427757,"num_words":11,"start":138.77,"end":148.07},{"sentences":[{"text":"Thank you.","start":179.40488,"end":179.96487,"sentiment":"positive","sentiment_score":0.6246660053730011},{"text":"Thank you.","start":179.96487,"end":180.44487,"sentiment":"positive","sentiment_score":0.5941052436828613},{"text":"Bye bye.","start":180.44487,"end":181.10487,"sentiment":"neutral","sentiment_score":0.2777303531765938}],"sentiment":"positive","sentiment_score":0.49883386741081875,"num_words":6,"start":179.40488,"end":181.10487}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, Melissa?\n\nChannel 0: Hello?\n\nChannel 1: Hello, Melissa?\n\nChannel 0: I can hear you. Uh-oh. Mm-mm. Oh oh. I'm not the problem.\n\nYou are the problem. By the way, Pao, see, Gafar online router online\n\nChannel 1: Yes. I have. Yes. I have. Do you have me around?\n\nYes. Yes. I have.\n\nChannel 0: Uh-oh.\n\nChannel 1: Thank you. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, Melissa?","start":0.0,"end":0.98,"sentiment":"neutral","sentiment_score":0.013771462021395564}],"sentiment":"neutral","sentiment_score":0.013771462021395564,"channel":1,"num_words":2,"start":0.0,"end":0.98},{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.005116559565067291}],"sentiment":"neutral","sentiment_score":0.005116559565067291,"channel":0,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"Hello, Melissa?","start":5.52,"end":6.42,"sentiment":"neutral","sentiment_score":0.01994498260319233}],"sentiment":"neutral","sentiment_score":0.01994498260319233,"channel":1,"num_words":2,"start":5.52,"end":6.42},{"sentences":[{"text":"I can hear you.","start":9.92,"end":10.98,"sentiment":"neutral","sentiment_score":0.05469088535755873},{"text":"Uh-oh.","start":53.81,"end":54.31,"sentiment":"neutral","sentiment_score":0.0018741165986284616},{"text":"Mm-mm.","start":84.82,"end":85.32,"sentiment":"neutral","sentiment_score":0.004645527806133032},{"text":"Oh oh.","start":96.385,"end":97.205,"sentiment":"neutral","sentiment_score":0.043338075280189514},{"text":"I'm not the problem.","start":99.585,"end":103.125,"sentiment":"neutral","sentiment_score":-0.0645927544683218}],"sentiment":"neutral","sentiment_score":0.004465693210174018,"channel":0,"num_words":12,"start":9.92,"end":103.125},{"sentences":[{"text":"You are the problem.","start":103.185,"end":104.405,"sentiment":"neutral","sentiment_score":-0.0043608881533145905},{"text":"By the way, Pao, see, Gafar online router online","start":106.625,"end":116.9,"sentiment":"neutral","sentiment_score":0.09595638099643919}],"sentiment":"neutral","sentiment_score":0.0650895289503611,"channel":0,"num_words":13,"start":103.185,"end":116.9},{"sentences":[{"text":"Yes.","start":137.57,"end":137.89,"sentiment":"neutral","sentiment_score":0.08007396012544632},{"text":"I have.","start":137.89,"end":138.53,"sentiment":"neutral","sentiment_score":0.0683820340782404},{"text":"Yes.","start":138.53,"end":138.77,"sentiment":"neutral","sentiment_score":0.0702044665813446},{"text":"I have.","start":138.77,"end":139.51001,"sentiment":"neutral","sentiment_score":0.05442216992378235},{"text":"Do you have me around?","start":144.93001,"end":146.15001,"sentiment":"neutral","sentiment_score":0.021176240965723993}],"sentiment":"neutral","sentiment_score":0.04561527632176876,"channel":1,"num_words":11,"start":137.57,"end":146.15001},{"sentences":[{"text":"Yes.","start":146.69,"end":147.01001,"sentiment":"neutral","sentiment_score":0.05238403379917145},{"text":"Yes.","start":147.01001,"end":147.41,"sentiment":"neutral","sentiment_score":0.07182199507951736},{"text":"I have.","start":147.41,"end":148.07,"sentiment":"neutral","sentiment_score":0.06869425624608994}],"sentiment":"neutral","sentiment_score":0.06539863534271717,"channel":1,"num_words":4,"start":146.69,"end":148.07},{"sentences":[{"text":"Uh-oh.","start":152.33,"end":152.83,"sentiment":"neutral","sentiment_score":0.1518871933221817}],"sentiment":"neutral","sentiment_score":0.1518871933221817,"channel":0,"num_words":1,"start":152.33,"end":152.83},{"sentences":[{"text":"Thank you.","start":179.40488,"end":179.96487,"sentiment":"positive","sentiment_score":0.6246660053730011},{"text":"Thank you.","start":179.96487,"end":180.44487,"sentiment":"positive","sentiment_score":0.5941052436828613},{"text":"Bye bye.","start":180.44487,"end":181.10487,"sentiment":"neutral","sentiment_score":0.2777303531765938}],"sentiment":"positive","sentiment_score":0.49883386741081875,"channel":1,"num_words":6,"start":179.40488,"end":181.10487}]},"summary":{"result":"success","short":"The customer is having trouble with their internet connection and is trying to communicate with Melissa. They mention Pao and Gafar online routers, but ultimately the call ends with the customer thanking Melissa and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello, Melissa? Hello? Hello, Melissa? I can hear you. Uh-oh. Mm-mm. Oh oh. I'm not the problem. You are the problem. By the way, Pao, see, Gafar online router online Yes. I have. Yes. I have. Do you have me around? Yes. Yes. I have. Uh-oh.","start_word":0,"end_word":45,"sentiment":"neutral","sentiment_score":0.04410518705844879},{"text":"Thank you. Thank you.","start_word":46,"end_word":49,"sentiment":"positive","sentiment_score":0.6045105457305908},{"text":"Bye bye.","start_word":50,"end_word":51,"sentiment":"neutral","sentiment_score":0.3153066337108612}],"average":{"sentiment":"neutral","sentiment_score":0.092748897591817}}}}