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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. I see. So the SIM card is registered from Airtel India? Yeah. Okay.\n\nThanks for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account. K.\n\nThank you. You also bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.16238145530223846},{"text":"Good afternoon.","start":2.8,"end":3.52,"sentiment":"positive","sentiment_score":0.3813159912824631},{"text":"This is Maureen from Airtel tech support.","start":3.52,"end":6.18,"sentiment":"positive","sentiment_score":0.34891111084393095},{"text":"How can I assist you today?","start":7.52,"end":8.98,"sentiment":"positive","sentiment_score":0.36881471673647565},{"text":"Mhmm.","start":17.365,"end":17.865,"sentiment":"neutral","sentiment_score":-0.01946359872817993}],"sentiment":"neutral","sentiment_score":0.3271068185567856,"num_words":17,"start":2.32,"end":17.865},{"sentences":[{"text":"Okay.","start":22.005001,"end":22.325,"sentiment":"neutral","sentiment_score":-0.013675173744559288},{"text":"I see.","start":22.325,"end":22.725,"sentiment":"neutral","sentiment_score":-0.009032286237925291},{"text":"So the SIM card is registered from Airtel India?","start":22.725,"end":26.825,"sentiment":"neutral","sentiment_score":-0.008111547368268171},{"text":"Yeah.","start":28.67,"end":28.91,"sentiment":"neutral","sentiment_score":0.09249629080295564},{"text":"Okay.","start":28.91,"end":29.39,"sentiment":"neutral","sentiment_score":0.14693672955036163}],"sentiment":"neutral","sentiment_score":0.009620667701320989,"num_words":14,"start":22.005001,"end":29.39},{"sentences":[{"text":"Thanks for confirming.","start":29.39,"end":30.53,"sentiment":"positive","sentiment_score":0.38867007692654926},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":31.15,"end":35.73,"sentiment":"neutral","sentiment_score":0.011470159515738487},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":36.27,"end":43.025,"sentiment":"negative","sentiment_score":-0.3737188263071908},{"text":"So I suggest you contact them directly because they're the one who have your account.","start":43.245003,"end":47.825,"sentiment":"neutral","sentiment_score":-0.12491779625415803},{"text":"K.","start":50.845,"end":51.165,"sentiment":"neutral","sentiment_score":0.19120542705059052}],"sentiment":"neutral","sentiment_score":-0.14827746676746756,"num_words":48,"start":29.39,"end":51.165},{"sentences":[{"text":"Thank you.","start":51.165,"end":51.725002,"sentiment":"positive","sentiment_score":0.4815530776977539},{"text":"You also bye.","start":51.725002,"end":52.605003,"sentiment":"positive","sentiment_score":0.38975783189137775},{"text":"Have a great day.","start":52.605003,"end":53.665,"sentiment":"positive","sentiment_score":0.541879914700985}],"sentiment":"positive","sentiment_score":0.47776658998595345,"num_words":9,"start":51.165,"end":53.665}]}}]},{"alternatives":[{"transcript":"So I just want to understand one thing. I mean, I mean, this Airtel is I mean, I'm using the Airtel SIM prepaid SIM from India. Is it the same company? I'm a bit confused right now. Is it a SIM? Yeah. That's right. That's right. Oh. Okay. No worries. No worries. Thank you. K. 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I just want to understand one thing. I mean, I mean, this Airtel is I mean, I'm using the Airtel SIM prepaid SIM from India. Is it the same company? I'm a bit confused right now. Is it a SIM?\n\nYeah. That's right. That's right. Oh. Okay.\n\nNo worries. No worries. Thank you. K. Bye.","paragraphs":[{"sentences":[{"text":"So I just want to understand one thing.","start":9.04,"end":10.639999,"sentiment":"neutral","sentiment_score":-0.02120410348288715},{"text":"I mean, I mean, this Airtel is I mean, I'm using the Airtel SIM prepaid SIM from India.","start":10.639999,"end":16.795,"sentiment":"neutral","sentiment_score":-0.02507237484678626},{"text":"Is it the same company?","start":18.055,"end":19.095,"sentiment":"neutral","sentiment_score":-0.029197122156620025},{"text":"I'm a bit confused right now.","start":19.095,"end":20.634998,"sentiment":"neutral","sentiment_score":-0.1986874664823214},{"text":"Is it a SIM?","start":21.974998,"end":23.035,"sentiment":"neutral","sentiment_score":-0.014142146799713373}],"sentiment":"neutral","sentiment_score":-0.04916133102393005,"num_words":41,"start":9.04,"end":23.035},{"sentences":[{"text":"Yeah.","start":27.240002,"end":27.480001,"sentiment":"neutral","sentiment_score":0.02320535108447075},{"text":"That's right.","start":27.480001,"end":27.960001,"sentiment":"neutral","sentiment_score":0.0764324814081192},{"text":"That's right.","start":27.960001,"end":28.7,"sentiment":"neutral","sentiment_score":0.1163274124264717},{"text":"Oh.","start":36.6,"end":37.1,"sentiment":"neutral","sentiment_score":-0.2348064482212067},{"text":"Okay.","start":48.535,"end":48.695,"sentiment":"neutral","sentiment_score":0.03528338670730591}],"sentiment":"neutral","sentiment_score":0.029886011034250256,"num_words":7,"start":27.240002,"end":48.695},{"sentences":[{"text":"No worries.","start":48.695,"end":49.335,"sentiment":"neutral","sentiment_score":0.08464214950799942},{"text":"No worries.","start":49.335,"end":49.735,"sentiment":"neutral","sentiment_score":0.1243106760084629},{"text":"Thank you.","start":49.735,"end":50.475,"sentiment":"neutral","sentiment_score":0.31877268850803375},{"text":"K.","start":53.015,"end":53.254997,"sentiment":"positive","sentiment_score":0.49352043867111206},{"text":"Bye.","start":53.254997,"end":53.754997,"sentiment":"neutral","sentiment_score":0.1324550360441208}],"sentiment":"neutral","sentiment_score":0.21017831284552813,"num_words":8,"start":48.695,"end":53.754997}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: So I just want to understand one thing. I mean, I mean, this Airtel is I mean, I'm using the Airtel SIM prepaid SIM from India.\n\nChannel 0: Mhmm.\n\nChannel 1: Is it the same company? I'm a bit confused right now. Is\n\nChannel 0: Okay.\n\nChannel 1: it a\n\nChannel 0: I see.\n\nChannel 1: SIM?\n\nChannel 0: So the SIM card is registered from Airtel India?\n\nChannel 1: Yeah. That's right. That's right.\n\nChannel 0: Yeah. Okay. Thanks for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately,\n\nChannel 1: Oh.\n\nChannel 0: we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account.\n\nChannel 1: Okay. No worries. No worries. Thank you.\n\nChannel 0: K. Thank you. You also bye. Have a great\n\nChannel 1: K.\n\nChannel 0: day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.16238145530223846},{"text":"Good afternoon.","start":2.8,"end":3.52,"sentiment":"positive","sentiment_score":0.3813159912824631},{"text":"This is Maureen from Airtel tech support.","start":3.52,"end":6.18,"sentiment":"positive","sentiment_score":0.34891111084393095},{"text":"How can I assist you today?","start":7.52,"end":8.98,"sentiment":"positive","sentiment_score":0.36881471673647565}],"sentiment":"positive","sentiment_score":0.34876746963709593,"channel":0,"num_words":16,"start":2.32,"end":8.98},{"sentences":[{"text":"So I just want to understand one thing.","start":9.04,"end":10.639999,"sentiment":"neutral","sentiment_score":-0.02120410348288715},{"text":"I mean, I mean, this Airtel is I mean, I'm using the Airtel SIM prepaid SIM from India.","start":10.639999,"end":16.795,"sentiment":"neutral","sentiment_score":-0.02507237484678626}],"sentiment":"neutral","sentiment_score":-0.023882137504048072,"channel":1,"num_words":26,"start":9.04,"end":16.795},{"sentences":[{"text":"Mhmm.","start":17.365,"end":17.865,"sentiment":"neutral","sentiment_score":-0.01946359872817993}],"sentiment":"neutral","sentiment_score":-0.01946359872817993,"channel":0,"num_words":1,"start":17.365,"end":17.865},{"sentences":[{"text":"Is it the same company?","start":18.055,"end":19.095,"sentiment":"neutral","sentiment_score":-0.029197122156620025},{"text":"I'm a bit confused right 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right.","start":27.960001,"end":28.7,"sentiment":"neutral","sentiment_score":0.1163274124264717}],"sentiment":"neutral","sentiment_score":0.08174502775073052,"channel":1,"num_words":5,"start":27.240002,"end":28.7},{"sentences":[{"text":"Yeah.","start":28.67,"end":28.91,"sentiment":"neutral","sentiment_score":0.09249629080295564},{"text":"Okay.","start":28.91,"end":29.39,"sentiment":"neutral","sentiment_score":0.14693672955036163},{"text":"Thanks for confirming.","start":29.39,"end":30.53,"sentiment":"positive","sentiment_score":0.38867007692654926},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":31.15,"end":35.73,"sentiment":"neutral","sentiment_score":0.011470159515738487},{"text":"Unfortunately,","start":36.27,"end":36.77,"sentiment":"neutral","sentiment_score":-0.12915977835655212}],"sentiment":"neutral","sentiment_score":0.08249736632056096,"channel":0,"num_words":17,"start":28.67,"end":36.77},{"sentences":[{"text":"Oh.","start":36.6,"end":37.1,"sentiment":"neutral","sentiment_score":-0.2348064482212067}],"sentiment":"neutral","sentiment_score":-0.2348064482212067,"channel":1,"num_words":1,"start":36.6,"end":37.1},{"sentences":[{"text":"we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":37.39,"end":43.025,"sentiment":"negative","sentiment_score":-0.3881046526572284},{"text":"So I suggest you contact them directly because they're the one who have your 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tech support to ask about their SIM prepaid SIM card being registered in Australia. The representative explains that they only service Australian phone numbers and suggests the customer contact Airtel directly for assistance. The call ends with the representative thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you today?","start_word":3,"end_word":15,"intents":[{"intent":"Transfer call","confidence_score":0.0009795431}]},{"text":"So I just want to understand one thing. I mean, I mean, this Airtel is I mean, I'm using the Airtel SIM prepaid SIM from India. Mhmm.","start_word":16,"end_word":42,"intents":[{"intent":"Understand issue","confidence_score":0.00020244281}]},{"text":"So I just want to understand one thing. I mean, I mean, this Airtel is I mean, I'm using the Airtel SIM prepaid SIM from India. Mhmm. Is it the same company? I'm a bit confused right now. Is Okay.","start_word":16,"end_word":55,"intents":[{"intent":"Understand confusion","confidence_score":0.013223351}]},{"text":"Is it the same company? I'm a bit confused right now. Is Okay. it a I see. SIM? So the SIM card is registered from Airtel India? Yeah.","start_word":43,"end_word":70,"intents":[{"intent":"Confirm identity","confidence_score":0.45345563}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16238145530223846},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.357932448387146},{"text":"So I just want to understand one thing. I mean, I mean, this Airtel is I mean, I'm using the Airtel SIM prepaid SIM from India. Mhmm. Is it the same company? I'm a bit confused right now. Is Okay. it a I see. SIM? So the SIM card is registered from Airtel India? Yeah. That's right. That's right. Yeah. Okay.","start_word":16,"end_word":76,"sentiment":"neutral","sentiment_score":-0.019445663318037987},{"text":"Thanks for confirming.","start_word":77,"end_word":79,"sentiment":"positive","sentiment_score":0.3441407382488251},{"text":"Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, Oh.","start_word":80,"end_word":92,"sentiment":"neutral","sentiment_score":-0.0325336791574955},{"text":"we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":93,"end_word":109,"sentiment":"negative","sentiment_score":-0.38591521978378296},{"text":"So I suggest you contact them directly because they're the one who have your account. Okay. No worries. No worries. Thank you. K.","start_word":110,"end_word":132,"sentiment":"neutral","sentiment_score":-0.005242261104285717},{"text":"Thank you. You also bye. Have a great K. day.","start_word":133,"end_word":142,"sentiment":"positive","sentiment_score":0.4663868248462677},{"text":"Bye.","start_word":143,"end_word":143,"sentiment":"neutral","sentiment_score":0.17677268385887146}],"average":{"sentiment":"neutral","sentiment_score":0.03406297935629791}}}}