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We received the ticket that you submitted about the cancellation. Yeah. This is from Airtel. So you don't want to bring your service to the new address if ever? So just to confirm, you'd you don't want to bring your bring the service to the new address if ever? Okay. Okay. I see. Okay. So since the April invoice will cover the it for the full month of April, we'll then cancel the service on April 30, which is Thursday. Yeah? Well Yeah. Okay. So we'll proceed then with the cancellation then. Once it is canceled, we'll then our accounts department will send you a email confirmation for that. Mhmm. Yeah. So upon checking, since the contract is fulfilled and April invoice is also fulfilled, there will be no further or final billing after this period. The last step is to cancel the service. Yeah. Okay then. Well, this is noted on our end. We'll proceed on April 30 for the cancellation. You're welcome. Bye. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Okay.\n\nAm I speaking with Shivam Chandra? Yeah. We received the ticket that you submitted about the cancellation. Yeah. This is from Airtel.\n\nSo you don't want to bring your service to the new address if ever? So just to confirm, you'd you don't want to bring your bring the service to the new address if ever? Okay. Okay. I see.\n\nOkay. So since the April invoice will cover the it for the full month of April, we'll then cancel the service on April 30, which is Thursday. Yeah? Well Yeah. Okay.\n\nSo we'll proceed then with the cancellation then. Once it is canceled, we'll then our accounts department will send you a email confirmation for that. Mhmm. Yeah. So upon checking, since the contract is fulfilled and April invoice is also fulfilled, there will be no further or final billing after this period.\n\nThe last step is to cancel the service. Yeah. Okay then. Well, this is noted on our end. We'll proceed on April 30 for the cancellation.\n\nYou're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.11138245463371275},{"text":"Good morning.","start":2.48,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.3028176426887512},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.29311398948941914},{"text":"How can I assist you today?","start":7.04,"end":8.5,"sentiment":"neutral","sentiment_score":0.29855941732724506},{"text":"Okay.","start":17.345,"end":17.845,"sentiment":"neutral","sentiment_score":-0.04598602280020714}],"sentiment":"neutral","sentiment_score":0.26554036162355366,"num_words":17,"start":1.92,"end":17.845},{"sentences":[{"text":"Am I speaking with Shivam 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sorry. Who was this? I had a missed call from this number. Yep. That's me.\n\nYep. Cancellation of the Airtel services. Sorry. It came a bit unclear. What was that?\n\nNo. No. Because I'll I'll be moving into an address that already has one connected. So yep. Yep.\n\nSo I just need a cancellation of mine. Uh-huh. Okay. Yep. Sounds good to me.\n\nOkay. Yep. Thank you. And they'll come with the final bill and everything and won't carry on forward. Right?\n\nYep. Mhmm. Okay. Brilliant. No.\n\nThank you so much. Yep. Okay. Okay. Thank you so much.\n\nYou too. Take care. Bye.","paragraphs":[{"sentences":[{"text":"I'm sorry.","start":10.559999,"end":10.96,"sentiment":"neutral","sentiment_score":-0.12288971245288849},{"text":"Who was this?","start":10.96,"end":11.44,"sentiment":"neutral","sentiment_score":-0.10653720796108246},{"text":"I had a missed call from this number.","start":11.44,"end":12.975,"sentiment":"neutral","sentiment_score":-0.1967451386153698},{"text":"Yep.","start":20.095001,"end":20.255001,"sentiment":"neutral","sentiment_score":-0.0535813570022583},{"text":"That's me.","start":20.255001,"end":20.895,"sentiment":"neutral","sentiment_score":-0.08668965101242065}],"sentiment":"neutral","sentiment_score":-0.14789455104619265,"num_words":16,"start":10.559999,"end":20.895},{"sentences":[{"text":"Yep.","start":20.895,"end":21.395,"sentiment":"neutral","sentiment_score":-0.05488154292106629},{"text":"Cancellation of the Airtel 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Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: I'm sorry. Who was this? I had a missed call from this number.\n\nChannel 0: Okay. Am I speaking with Shivam Chandra?\n\nChannel 1: Yep. That's me. Yep.\n\nChannel 0: Yeah. We received the ticket that you submitted about the cancellation.\n\nChannel 1: Cancellation of the Airtel services.\n\nChannel 0: Yeah. This is from Airtel. So you don't want to bring your service to the new address if ever?\n\nChannel 1: Sorry. It came a bit unclear. What was that?\n\nChannel 0: So just to confirm, you'd you don't want to bring your bring the service to the new address if ever?\n\nChannel 1: No. No. Because I'll I'll be moving into an address that already has one connected. So\n\nChannel 0: Okay.\n\nChannel 1: yep.\n\nChannel 0: Okay.\n\nChannel 1: Yep.\n\nChannel 0: I\n\nChannel 1: So\n\nChannel 0: see.\n\nChannel 1: I just need a cancellation of mine.\n\nChannel 0: Okay. So since the April invoice will cover the it for the full month of April, we'll then cancel the service on April 30, which is Thursday.\n\nChannel 1: Uh-huh.\n\nChannel 0: Yeah?\n\nChannel 1: Okay. Yep.\n\nChannel 0: Well\n\nChannel 1: Sounds good to me.\n\nChannel 0: Yeah. Okay. So we'll proceed then with the cancellation then. Once it is canceled, we'll then our accounts department will send you a email confirmation for that.\n\nChannel 1: Okay. Yep. Thank you. And they'll come\n\nChannel 0: Mhmm.\n\nChannel 1: with the final bill and everything and won't carry on forward. Right?\n\nChannel 0: Yeah. So\n\nChannel 1: Yep.\n\nChannel 0: upon checking, since the contract is fulfilled\n\nChannel 1: Mhmm.\n\nChannel 0: and April invoice is also fulfilled, there will be no further or final billing after this period.\n\nChannel 1: Okay. Brilliant. No. Thank you so much.\n\nChannel 0: The last step is to cancel the service.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Yeah. Okay then. Well, this is noted on our end. We'll proceed on April 30 for the cancellation.\n\nChannel 1: Okay. Thank you so much.\n\nChannel 0: You're welcome. Bye. Have a great day.\n\nChannel 1: You too. Take care. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.11138245463371275},{"text":"Good morning.","start":2.48,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.3028176426887512},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.29311398948941914},{"text":"How can I assist you today?","start":7.04,"end":8.5,"sentiment":"neutral","sentiment_score":0.29855941732724506}],"sentiment":"neutral","sentiment_score":0.2850107606500387,"channel":0,"num_words":16,"start":1.92,"end":8.5},{"sentences":[{"text":"I'm sorry.","start":10.559999,"end":10.96,"sentiment":"neutral","sentiment_score":-0.12288971245288849},{"text":"Who was this?","start":10.96,"end":11.44,"sentiment":"neutral","sentiment_score":-0.10653720796108246},{"text":"I had a missed call from this 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day.","start":133.155,"end":134.215,"sentiment":"positive","sentiment_score":0.5558251887559891}],"sentiment":"positive","sentiment_score":0.4846802737031664,"channel":0,"num_words":7,"start":131.955,"end":134.215},{"sentences":[{"text":"You too.","start":134.205,"end":134.685,"sentiment":"positive","sentiment_score":0.33606547117233276},{"text":"Take care.","start":134.685,"end":135.08499,"sentiment":"neutral","sentiment_score":0.3270958513021469},{"text":"Bye.","start":135.08499,"end":135.58499,"sentiment":"neutral","sentiment_score":0.10414133965969086}],"sentiment":"neutral","sentiment_score":0.28609279692173006,"channel":1,"num_words":5,"start":134.205,"end":135.58499}]},"summary":{"result":"success","short":"A representative from Airtel tech support answers a call from a customer named Shivam Chandra, who wants to cancel their Airtel services. The representative confirms the cancellation of the service and explains that the customer's contract will be fulfilled in April, and there will be no further or final billing after the cancellation. The representative notes the cancellation on their end and assures the customer that they will cancel the service on April 30 and receive a confirmation email."},"intents":{"segments":[{"text":"We received the ticket that you submitted about the cancellation. Cancellation of the Airtel services. Yeah.","start_word":41,"end_word":56,"intents":[{"intent":"Cancel airtel services","confidence_score":0.55254364}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? I'm sorry. Who was this? I had a missed call from this number. Okay. Am I speaking with Shivam Chandra? Yep. That's me. Yep. Yeah. We received the ticket that you submitted about the cancellation. Cancellation of the Airtel services. Yeah. This is from Airtel. So you don't want to bring your service to the new address if ever? Sorry. It came a bit unclear. What was that? So just to confirm, you'd you don't want to bring your bring the service to the new address if ever? No. No. Because I'll I'll be moving into an address that already has one connected. So Okay. yep. Okay. Yep. I So see. I just need a cancellation of mine. Okay. So since the April invoice will cover the it for the full month of April, we'll then cancel the service on April 30, which is Thursday. Uh-huh. Yeah? Okay. Yep. Well Sounds good to me. Yeah. Okay. So we'll proceed then with the cancellation then. Once it is canceled, we'll then our accounts department will send you a email confirmation for that. Okay. Yep. Thank you. And they'll come Mhmm. with the final bill and everything and won't carry on forward. Right? Yeah. So Yep. upon checking, since the contract is fulfilled Mhmm. and April invoice is also fulfilled, there will be no further or final billing after this period. Okay. Brilliant. No. Thank you so much. The last step is to cancel the service. Yep. Okay. Yeah. Okay then. Well, this is noted on our end. We'll proceed on April 30 for the cancellation. Okay. Thank you so much.","start_word":0,"end_word":284,"sentiment":"neutral","sentiment_score":-0.033462777733802795},{"text":"You're welcome. Bye. Have a great day.","start_word":285,"end_word":291,"sentiment":"positive","sentiment_score":0.4550772607326507},{"text":"You too. Take care. Bye.","start_word":292,"end_word":296,"sentiment":"neutral","sentiment_score":0.26033321022987366}],"average":{"sentiment":"neutral","sentiment_score":-0.01181043772936956}}}}