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Okay. Is it okay if I put you on hold? Yeah. Let me just check your address. Okay. Hang on. Hello? Yes. Thank you for waiting. Upon checking the address, a super network is available, but I can see here that it has also a new dwelling fee charge. Are you aware of this one? This should be paid by the lot owner or landlord. So the NDC new development charge is a onetime fee applied to new to certain new property developments. It helps cover the cost of connecting new premises to the Internet network. So if you're renting, please inform your landlords that they're aware of this charge. If you are the property owner, then you will be the one responsible for paying it. You will still be able to connect to the Internet even if the NDC charge hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. Yeah. So, Sopa Network will contact you directly regarding this. Mhmm. Yes, sir. Yeah. If your renting only, landlord is still responsible on settling the payment for this one. So up so since the address is available, you can our ordering process is via our website. Did you have you already visited our website or not yet? Okay. Yeah. So our ordering process is via our website. You can where you can select a plan speed, router, and the contract term. So once we receive the order, we'll then process it within twenty four hours, then Supa Network will contact you regarding the NDC then after that. That's the process, how it goes. Mhmm. Yeah. NDC. Yeah. Anything else? Okay. You're welcome. Bye. 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ello. Good morning. This is Maureen from Airtel. How can I assist you? Mhmm.\n\nOkay. Can I have your full address, please, for me to check the availability? Sorry. C C 13 mhmm. Mhmm.\n\nLimberge. Mhmm. Okay. Is it okay if I put you on hold? Yeah.\n\nLet me just check your address. Okay. Hang on. Hello? Yes.\n\nThank you for waiting. Upon checking the address, a super network is available, but I can see here that it has also a new dwelling fee charge. Are you aware of this one? This should be paid by the lot owner or landlord. So the NDC new development charge is a onetime fee applied to new to certain new property developments.\n\nIt helps cover the cost of connecting new premises to the Internet network. So if you're renting, please inform your landlords that they're aware of this charge. If you are the property owner, then you will be the one responsible for paying it. You will still be able to connect to the Internet even if the NDC charge hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. Yeah.\n\nSo, Sopa Network will contact you directly regarding this. Mhmm. Yes, sir. Yeah. If your renting only, landlord is still responsible on settling the payment for this one.\n\nSo up so since the address is available, you can our ordering process is via our website. Did you have you already visited our website or not yet? Okay. Yeah. So our ordering process is via our website.\n\nYou can where you can select a plan speed, router, and the contract term. So once we receive the order, we'll then process it within twenty four hours, then Supa Network will contact you regarding the NDC then after that. That's the process, how it goes. Mhmm. Yeah.\n\nNDC. Yeah. Anything else? Okay. You're welcome.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":2.0,"sentiment":"neutral","sentiment_score":0.2549434006214142},{"text":"Good morning.","start":2.0,"end":2.6399999,"sentiment":"positive","sentiment_score":0.5714182257652283},{"text":"This is Maureen from Airtel.","start":2.6399999,"end":4.24,"sentiment":"positive","sentiment_score":0.4861841857433319},{"text":"How can I assist you?","start":4.24,"end":5.46,"sentiment":"positive","sentiment_score":0.5030702948570251},{"text":"Mhmm.","start":14.264999,"end":14.764999,"sentiment":"neutral","sentiment_score":0.037487246096134186}],"sentiment":"positive","sentiment_score":0.45582425008927074,"num_words":14,"start":1.52,"end":14.764999},{"sentences":[{"text":"Okay.","start":19.145,"end":19.645,"sentiment":"neutral","sentiment_score":0.09803008288145064},{"text":"Can I have your full address, please, for me to check the 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landlord.","start":97.700005,"end":100.36,"sentiment":"neutral","sentiment_score":-0.18993145674467088},{"text":"So the NDC new development charge is a onetime fee applied to new to certain new property developments.","start":100.5,"end":109.215004,"sentiment":"neutral","sentiment_score":-0.12509033415052626}],"sentiment":"neutral","sentiment_score":-0.0674581591223107,"num_words":61,"start":81.515,"end":109.215004},{"sentences":[{"text":"It helps cover the cost of connecting new premises to the Internet network.","start":109.755005,"end":113.615,"sentiment":"neutral","sentiment_score":0.03937451254863005},{"text":"So if you're renting, please inform your landlords that they're aware of this charge.","start":113.920006,"end":117.86,"sentiment":"neutral","sentiment_score":-0.2055241289947714},{"text":"If you are the property owner, then you will be the one responsible for paying it.","start":118.08,"end":122.18,"sentiment":"neutral","sentiment_score":-0.22863098746165633},{"text":"You will still be able to connect to the Internet even if the NDC charge hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date.","start":122.48,"end":133.375,"sentiment":"neutral","sentiment_score":-0.03628260219419325},{"text":"Yeah.","start":136.475,"end":136.875,"sentiment":"neutral","sentiment_score":0.04900535196065903}],"sentiment":"neutral","sentiment_score":-0.09033352927661237,"num_words":81,"start":109.755005,"end":136.875},{"sentences":[{"text":"So, Sopa Network will contact you directly regarding this.","start":136.875,"end":140.895,"sentiment":"neutral","sentiment_score":0.08921526289648479},{"text":"Mhmm.","start":141.75,"end":142.25,"sentiment":"neutral","sentiment_score":0.01421770267188549},{"text":"Yes, 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This is Hammond. I am a tenant of 2 Lindbergh Way, Greenway 2900. I just want to join Internet service. 3313 Slash 2 Limburg Way, Greenway. Three one three 313 Slash 2 Limburg Way, Greenway. 2 9 no worries. Yeah. Sorry. What does that mean? Maybe maybe they will contact contact with the landlord, isn't it? Yeah. I have already I have already told my property manager about that, and they send me this. This is this is the embedded Internet, and we do have a network with Super Network. And in in the Super Network, there are a lot of Internet service providers. You can just contact them and join it. But I don't I don't know about this landlord and this. Oh, okay. N d c. Yeah. Okay. No worries. Okay. Thank you. No. All good. Thank you. Thank you. Bye. 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This is Hammond. I am a tenant of 2 Lindbergh Way, Greenway 2900. I just want to join Internet service. 3313 Slash 2 Limburg Way, Greenway.\n\nThree one three 313 Slash 2 Limburg Way, Greenway. 2 9 no worries. Yeah. Sorry. What does that mean?\n\nMaybe maybe they will contact contact with the landlord, isn't it? Yeah. I have already I have already told my property manager about that, and they send me this. This is this is the embedded Internet, and we do have a network with Super Network. And in in the Super Network, there are a lot of Internet service providers.\n\nYou can just contact them and join it. But I don't I don't know about this landlord and this. Oh, okay. N d c. Yeah.\n\nOkay. No worries. Okay. Thank you. No.\n\nAll good. Thank you. Thank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.0783911794424057},{"text":"This is Hammond.","start":6.16,"end":7.14,"sentiment":"neutral","sentiment_score":0.07891960442066193},{"text":"I am a tenant of 2 Lindbergh Way, Greenway 2900.","start":7.3599997,"end":13.62,"sentiment":"neutral","sentiment_score":0.06558188796043396},{"text":"I just want to join Internet service.","start":14.1449995,"end":16.725,"sentiment":"neutral","sentiment_score":0.08851076981851033},{"text":"3313 Slash 2 Limburg Way, Greenway.","start":24.785,"end":29.710001,"sentiment":"neutral","sentiment_score":0.007840796296174327}],"sentiment":"neutral","sentiment_score":0.06065144588204997,"num_words":27,"start":5.92,"end":29.710001},{"sentences":[{"text":"Three one three 313 Slash 2 Limburg Way, Greenway.","start":32.81,"end":44.705,"sentiment":"neutral","sentiment_score":-0.007566038622624344},{"text":"2 9 no worries.","start":48.365,"end":52.705,"sentiment":"neutral","sentiment_score":0.015277865342795849},{"text":"Yeah.","start":79.605,"end":80.105,"sentiment":"neutral","sentiment_score":0.07105551660060883},{"text":"Sorry.","start":93.61,"end":93.85,"sentiment":"neutral","sentiment_score":-0.2216784507036209},{"text":"What does that mean?","start":93.85,"end":94.99,"sentiment":"neutral","sentiment_score":-0.21616590023040771}],"sentiment":"neutral","sentiment_score":-0.05380365375037256,"num_words":19,"start":32.81,"end":94.99},{"sentences":[{"text":"Maybe maybe they will contact contact with the landlord, isn't it?","start":142.58,"end":145.96,"sentiment":"neutral","sentiment_score":0.009204831990328703},{"text":"Yeah.","start":168.90001,"end":169.14,"sentiment":"neutral","sentiment_score":-0.013160180300474169},{"text":"I have already I have already told my property manager about that, and they send me this.","start":169.14,"end":174.52,"sentiment":"neutral","sentiment_score":-0.07456517920774572},{"text":"This is this is the embedded Internet, and we do have a network with Super Network.","start":175.7,"end":180.66,"sentiment":"neutral","sentiment_score":0.013529733289033175},{"text":"And in in the Super Network, there are a lot of Internet service providers.","start":180.66,"end":185.02501,"sentiment":"neutral","sentiment_score":0.002408382748918874}],"sentiment":"neutral","sentiment_score":-0.01575122006490069,"num_words":59,"start":142.58,"end":185.02501},{"sentences":[{"text":"You can just contact them and join it.","start":185.32501,"end":188.205,"sentiment":"neutral","sentiment_score":0.013928841799497604},{"text":"But I don't I don't know about this landlord and this.","start":188.205,"end":191.02501,"sentiment":"neutral","sentiment_score":-0.21453504128889603},{"text":"Oh, okay.","start":210.075,"end":220.095,"sentiment":"neutral","sentiment_score":0.08343927562236786},{"text":"N d c.","start":220.235,"end":221.215,"sentiment":"neutral","sentiment_score":0.014610192738473415},{"text":"Yeah.","start":223.11499,"end":223.435,"sentiment":"neutral","sentiment_score":0.047659918665885925}],"sentiment":"neutral","sentiment_score":-0.07960342686623335,"num_words":25,"start":185.32501,"end":223.435},{"sentences":[{"text":"Okay.","start":223.435,"end":223.75499,"sentiment":"neutral","sentiment_score":0.0821184441447258},{"text":"No worries.","start":223.75499,"end":224.235,"sentiment":"neutral","sentiment_score":0.161100372672081},{"text":"Okay.","start":224.235,"end":224.55293,"sentiment":"neutral","sentiment_score":0.2596278786659241},{"text":"Thank you.","start":225.35294,"end":226.01294,"sentiment":"positive","sentiment_score":0.4331085979938507},{"text":"No.","start":227.59293,"end":227.99294,"sentiment":"neutral","sentiment_score":-0.22743162512779236}],"sentiment":"neutral","sentiment_score":0.1861046627163887,"num_words":7,"start":223.435,"end":227.99294},{"sentences":[{"text":"All good.","start":227.99294,"end":228.47293,"sentiment":"neutral","sentiment_score":0.26399029791355133},{"text":"Thank you.","start":228.47293,"end":229.21294,"sentiment":"positive","sentiment_score":0.4682377278804779},{"text":"Thank you.","start":231.03293,"end":231.67293,"sentiment":"positive","sentiment_score":0.7537975013256073},{"text":"Bye.","start":231.67293,"end":232.07294,"sentiment":"neutral","sentiment_score":0.25891417264938354},{"text":"Bye.","start":232.07294,"end":232.57294,"sentiment":"neutral","sentiment_score":-0.08956196904182434}],"sentiment":"positive","sentiment_score":0.39267540723085403,"num_words":8,"start":227.99294,"end":232.57294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel. How can I assist you?\n\nChannel 1: Hi. This is Hammond. I am a tenant of 2 Lindbergh Way, Greenway 2900. I\n\nChannel 0: Mhmm.\n\nChannel 1: just want to join Internet service.\n\nChannel 0: Okay. Can I have your full address, please, for me to check the availability?\n\nChannel 1: 3313 Slash 2 Limburg Way, Greenway.\n\nChannel 0: Sorry. C\n\nChannel 1: Three one three\n\nChannel 0: C 13 mhmm.\n\nChannel 1: 313 Slash 2\n\nChannel 0: Mhmm. Limberge.\n\nChannel 1: Limburg Way,\n\nChannel 0: Mhmm.\n\nChannel 1: Greenway.\n\nChannel 0: Okay. Is\n\nChannel 1: 2\n\nChannel 0: it okay\n\nChannel 1: 9\n\nChannel 0: if I put you on hold? Yeah. Let me just check your address.\n\nChannel 1: no worries.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. Thank you for waiting. Upon checking the address, a super network is available, but I can see here that it has also a new dwelling fee charge. Are you aware of this one?\n\nChannel 1: Sorry. What does that mean?\n\nChannel 0: This should be paid by the lot owner or landlord. So the NDC new development charge is a onetime fee applied to new to certain new property developments. It helps cover the cost of connecting new premises to the Internet network. So if you're renting, please inform your landlords that they're aware of this charge. If you are the property owner, then you will be the one responsible for paying it.\n\nYou will still be able to connect to the Internet even if the NDC charge hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. Yeah. So, Sopa Network will contact you directly regarding this. Mhmm.\n\nChannel 1: Maybe maybe\n\nChannel 0: Yes,\n\nChannel 1: they will contact contact with the landlord,\n\nChannel 0: sir.\n\nChannel 1: isn't it?\n\nChannel 0: Yeah. If your renting only, landlord is still responsible on settling the payment for this one. So up so since the address is available, you can our ordering process is via our website. Did you have you already visited our website or not yet?\n\nChannel 1: Yeah. I have already I have already told my property manager about that, and they send me this. This is this is the embedded Internet, and we do have a network with Super Network. And in in the Super Network, there are a lot of Internet service providers. You can just contact them and join it.\n\nBut I don't I don't know about this landlord and this.\n\nChannel 0: Okay. Yeah. So our ordering process is via our website. You can where you can select a plan speed, router, and the contract term. So once we receive the order, we'll then process it within twenty four hours, then\n\nChannel 1: Oh,\n\nChannel 0: Supa Network will contact you regarding the NDC then after that. That's the process, how it goes.\n\nChannel 1: okay. N d c.\n\nChannel 0: Mhmm. Yeah. NDC.\n\nChannel 1: Yeah. Okay. No worries. Okay. Thank you.\n\nChannel 0: Yeah. Anything else?\n\nChannel 1: No. All good. Thank you.\n\nChannel 0: Okay. You're welcome. Bye.\n\nChannel 1: Thank\n\nChannel 0: Have a great\n\nChannel 1: you.\n\nChannel 0: day.\n\nChannel 1: Bye. 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customer, Hammond, wants to join internet service at his property located at 3313 Slash 2. The agent, Maureen, informs him of a new dwelling fee charge for new development charges and explains that it is a one-time fee applied to new property developments. The agent also explains that Hammond can contact his landlord if he is renting only and reminds him of the process for ordering through their website."},"intents":{"segments":[{"text":"Upon checking the address, a super network is available, but I can see here that it has also a new dwelling fee charge. Are you aware of this one? Sorry.","start_word":103,"end_word":132,"intents":[{"intent":"Inquire about ndc fee","confidence_score":0.001092766}]},{"text":"You will still be able to connect to the Internet even if the NDC charge hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. Yeah.","start_word":209,"end_word":246,"intents":[{"intent":"Connect to internet","confidence_score":0.011583077}]},{"text":"So, Sopa Network will contact you directly regarding this. Mhmm. Maybe maybe Yes, they will contact contact with the landlord, sir. isn't it? Yeah.","start_word":246,"end_word":269,"intents":[{"intent":"Contact landlord","confidence_score":0.30783233}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2549434006214142},{"text":"Good morning. This is Maureen from Airtel. How can I assist you?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.502389669418335},{"text":"Hi. This is Hammond. I am a tenant of 2 Lindbergh Way, Greenway 2900. I Mhmm. just want to join Internet service. Okay. Can I have your full address, please, for me to check the availability? 3313 Slash 2 Limburg Way, Greenway. Sorry. C Three one three C 13 mhmm. 313 Slash 2 Mhmm. Limberge. Limburg Way, Mhmm. Greenway. Okay. Is 2 it okay 9 if I put you on hold? Yeah. Let me just check your address. no worries. Okay. Hang on. Hello? Yeah. Yes.","start_word":13,"end_word":98,"sentiment":"neutral","sentiment_score":0.032255399972200394},{"text":"Thank you for waiting.","start_word":99,"end_word":102,"sentiment":"positive","sentiment_score":0.4239679276943207},{"text":"Upon checking the address, a super network is available, but I can see here that it has also a new dwelling fee charge. Are you aware of this one? Sorry. What does that mean? This should be paid by the lot owner or landlord. So the NDC new development charge is a onetime fee applied to new to certain new property developments. It helps cover the cost of connecting new premises to the Internet network. So if you're renting, please inform your landlords that they're aware of this charge. If you are the property owner, then you will be the one responsible for paying it. You will still be able to connect to the Internet even if the NDC charge hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. Yeah. So, Sopa Network will contact you directly regarding this. Mhmm. Maybe maybe Yes, they will contact contact with the landlord, sir. isn't it? Yeah. If your renting only, landlord is still responsible on settling the payment for this one. So up so since the address is available, you can our ordering process is via our website. Did you have you already visited our website or not yet? Yeah. I have already I have already told my property manager about that, and they send me this. This is this is the embedded Internet, and we do have a network with Super Network. And in in the Super Network, there are a lot of Internet service providers. You can just contact them and join it. But I don't I don't know about this landlord and this. Okay. Yeah. So our ordering process is via our website. You can where you can select a plan speed, router, and the contract term. So once we receive the order, we'll then process it within twenty four hours, then Oh, Supa Network will contact you regarding the NDC then after that. That's the process, how it goes. okay. N d c. Mhmm. Yeah. NDC. Yeah. Okay. No worries. Okay.","start_word":103,"end_word":448,"sentiment":"neutral","sentiment_score":-0.031827535067087395},{"text":"Thank you.","start_word":449,"end_word":450,"sentiment":"positive","sentiment_score":0.42859411239624023},{"text":"Yeah. Anything else? No. All good.","start_word":451,"end_word":456,"sentiment":"neutral","sentiment_score":0.06849154457449913},{"text":"Thank you. Okay. You're welcome. Bye. Thank Have a great you. day.","start_word":457,"end_word":468,"sentiment":"positive","sentiment_score":0.5811764597892761},{"text":"Bye. Bye.","start_word":469,"end_word":470,"sentiment":"neutral","sentiment_score":0.20217525959014893}],"average":{"sentiment":"neutral","sentiment_score":0.02833851118733112}}}}