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Good afternoon. My name is Melissa calling from Airtel Australia from accounts department. I'm just trying to, call you guys to get a support for me to request a new QR code so I can scan and set up to my authentication? Yeah.\n\nSure. Melissa Ignacio. Melissa@airtel.net.au. Alright. So bear with me here, please.\n\nThank you so much. Okay. Because my credential are saved to our TrueKey, so I will log off. Right? Okay.\n\nSo I supposed to get my password first. Bear with me, please. Password. Okay. Log out.\n\nAlright. So I've already logged out my account. Okay. Not Mhmm. Let's see.\n\n19. Okay. And then I scanned this new one. Right. Oh, sure.\n\nThank you so much for this. If I encountered any error, I'll just call you. Appreciate your time and support. Have a good one. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":43.535,"end":43.855,"sentiment":"neutral","sentiment_score":0.0698564350605011},{"text":"Good afternoon.","start":43.855,"end":44.655,"sentiment":"neutral","sentiment_score":0.12299754470586777},{"text":"My name is Melissa calling from Airtel Australia from accounts department.","start":44.895,"end":49.555,"sentiment":"neutral","sentiment_score":0.07843134145845067},{"text":"I'm just trying to, call you guys to get a support for me to request a new QR code so I can scan and set up to my 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Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success or account management, please press 3. For general inquiries, please press 4. To hear these options again, please press 5. Thank you. Thank you for calling Worldpay for platforms. You're speaking with Rudy. How can I help you? Mhmm. Oh, yeah. Of course. I can help you with that. Melissa, can I confirm your last name, please? And your email address? Perfect. Thank you. So I've just reset the multifactor authenticator for your access. If you're logged in, just log out. And then when you log back in, you'll see the QR code so you can set up your two FA again. Mhmm. Yes. If you're currently logged in, you need to log out and then log back in. Yep. And then so if you log in with your password, then you'll see the QR code. You can then set up your two s a again. Yes. And you set it up on your phones. Yep. No problem. Perfect. 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you for calling Worldpay for Platforms. Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success or account management, please press 3.\n\nFor general inquiries, please press 4. To hear these options again, please press 5. Thank you. Thank you for calling Worldpay for platforms. You're speaking with Rudy.\n\nHow can I help you? Mhmm. Oh, yeah. Of course. I can help you with that.\n\nMelissa, can I confirm your last name, please? And your email address? Perfect. Thank you. So I've just reset the multifactor authenticator for your access.\n\nIf you're logged in, just log out. And then when you log back in, you'll see the QR code so you can set up your two FA again. Mhmm. Yes. If you're currently logged in, you need to log out and then log back in.\n\nYep. And then so if you log in with your password, then you'll see the QR code. You can then set up your two s a again. Yes. And you set it up on your phones.\n\nYep. No problem. Perfect. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Worldpay for Platforms.","start":0.71999997,"end":2.6599998,"sentiment":"positive","sentiment_score":0.35100714223725454},{"text":"Please note your call may be recorded for training or security purposes.","start":3.12,"end":6.5,"sentiment":"neutral","sentiment_score":0.034851829366137586},{"text":"If you know the extension of the person you wish to speak to, please dial it now.","start":7.12,"end":11.219999,"sentiment":"neutral","sentiment_score":0.042090381769572985},{"text":"Otherwise, for sales, please press 2.","start":11.679999,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.01912978927915295},{"text":"For client success or account management, please press 3.","start":14.255,"end":17.315,"sentiment":"neutral","sentiment_score":0.04252799765931235}],"sentiment":"neutral","sentiment_score":0.08016351279893927,"num_words":51,"start":0.71999997,"end":17.315},{"sentences":[{"text":"For general inquiries, please press 4.","start":17.615,"end":19.875,"sentiment":"neutral","sentiment_score":0.022643405633668106},{"text":"To hear these options again, please press 5.","start":20.015,"end":22.515,"sentiment":"neutral","sentiment_score":0.02609205967746675},{"text":"Thank you.","start":22.814999,"end":23.555,"sentiment":"positive","sentiment_score":0.35372938215732574},{"text":"Thank you for calling Worldpay for platforms.","start":37.16,"end":39.42,"sentiment":"positive","sentiment_score":0.37183873994009836},{"text":"You're speaking with Rudy.","start":39.985,"end":41.265,"sentiment":"neutral","sentiment_score":0.24479562416672707}],"sentiment":"neutral","sentiment_score":0.17163367969570337,"num_words":27,"start":17.615,"end":41.265},{"sentences":[{"text":"How can I help you?","start":41.265,"end":42.485,"sentiment":"neutral","sentiment_score":0.23920908570289612},{"text":"Mhmm.","start":50.705,"end":51.205,"sentiment":"neutral","sentiment_score":0.018302666023373604},{"text":"Oh, yeah.","start":61.199997,"end":61.68,"sentiment":"neutral","sentiment_score":0.03944087587296963},{"text":"Of course.","start":61.68,"end":62.079998,"sentiment":"neutral","sentiment_score":0.05393583886325359},{"text":"I can help you with that.","start":62.079998,"end":63.379997,"sentiment":"neutral","sentiment_score":0.0680035079518954}],"sentiment":"neutral","sentiment_score":0.11307016073260456,"num_words":16,"start":41.265,"end":63.379997},{"sentences":[{"text":"Melissa, can I confirm your last name, please?","start":63.44,"end":65.86,"sentiment":"neutral","sentiment_score":0.034302218118682504},{"text":"And your email address?","start":68.88,"end":70.259995,"sentiment":"neutral","sentiment_score":0.015519569860771298},{"text":"Perfect.","start":75.155,"end":75.655,"sentiment":"neutral","sentiment_score":0.30243897438049316},{"text":"Thank you.","start":75.715004,"end":76.435,"sentiment":"positive","sentiment_score":0.38442157208919525},{"text":"So I've just reset the multifactor authenticator for your access.","start":76.435,"end":81.335,"sentiment":"neutral","sentiment_score":0.12799079865217208}],"sentiment":"neutral","sentiment_score":0.10750744517892599,"num_words":25,"start":63.44,"end":81.335},{"sentences":[{"text":"If you're logged in, just log out.","start":81.955,"end":83.635,"sentiment":"neutral","sentiment_score":0.03988259604998997},{"text":"And then when you log back in, you'll see the QR code so you can set up your two FA again.","start":83.635,"end":88.93,"sentiment":"neutral","sentiment_score":0.05860589763947895},{"text":"Mhmm.","start":102.564995,"end":103.064995,"sentiment":"neutral","sentiment_score":-0.010630112141370772},{"text":"Yes.","start":105.765,"end":106.005,"sentiment":"neutral","sentiment_score":-0.0013951687142252922},{"text":"If you're currently logged in, you need to log out and then log back in.","start":106.005,"end":109.704994,"sentiment":"neutral","sentiment_score":-0.02397743668407202}],"sentiment":"neutral","sentiment_score":0.025293670925829147,"num_words":45,"start":81.955,"end":109.704994},{"sentences":[{"text":"Yep.","start":142.84499,"end":143.325,"sentiment":"neutral","sentiment_score":0.02600107155740261},{"text":"And then so if you log in with your password, then you'll see the QR code.","start":143.325,"end":148.27,"sentiment":"neutral","sentiment_score":-0.0067285614204593},{"text":"You can then set up your two s a again.","start":149.45,"end":151.63,"sentiment":"neutral","sentiment_score":0.017444185074418785},{"text":"Yes.","start":159.795,"end":160.115,"sentiment":"neutral","sentiment_score":0.06388968229293823},{"text":"And you set it up on your phones.","start":160.115,"end":161.815,"sentiment":"neutral","sentiment_score":0.060929490718990564}],"sentiment":"neutral","sentiment_score":0.017891987433864012,"num_words":36,"start":142.84499,"end":161.815},{"sentences":[{"text":"Yep.","start":167.955,"end":168.455,"sentiment":"neutral","sentiment_score":0.20141854882240295},{"text":"No problem.","start":168.595,"end":169.255,"sentiment":"neutral","sentiment_score":0.13587933778762817},{"text":"Perfect.","start":171.55293,"end":171.95293,"sentiment":"positive","sentiment_score":0.5247207880020142},{"text":"Thank you.","start":171.95293,"end":172.77293,"sentiment":"positive","sentiment_score":0.5751881003379822}],"sentiment":"positive","sentiment_score":0.35804570217927295,"num_words":6,"start":167.955,"end":172.77293}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Worldpay for Platforms. Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success or account management, please press 3.\n\nFor general inquiries, please press 4. To hear these options again, please press 5. Thank you. Thank you for calling Worldpay for platforms. You're speaking with Rudy.\n\nHow can I help you?\n\nChannel 0: Hi. Good afternoon. My name is Melissa calling from Airtel Australia from accounts department. I'm just\n\nChannel 1: Mhmm.\n\nChannel 0: trying to, call you guys to get a support for me to request a new QR code so I can scan and set up to my authentication?\n\nChannel 1: Oh, yeah. Of course. I can help\n\nChannel 0: Yeah.\n\nChannel 1: you with that. Melissa, can I confirm your last name, please?\n\nChannel 0: Sure. Melissa Ignacio.\n\nChannel 1: And your email address?\n\nChannel 0: Melissa@airtel.net.au.\n\nChannel 1: Perfect. Thank you. So I've just reset the multifactor authenticator for your access. If you're logged in, just log out. And then when you log back in, you'll see the QR code so you can set up your two FA again.\n\nChannel 0: Alright. So bear with me here, please. Thank you so much. Okay. Because my credential are saved to our TrueKey, so\n\nChannel 1: Mhmm.\n\nChannel 0: I will log off. Right?\n\nChannel 1: Yes. If you're currently logged in, you need to log out and then log back in.\n\nChannel 0: Okay. So I supposed to get my password first. Bear with me, please. Password. Okay.\n\nLog out. Alright. So I've already logged out my account.\n\nChannel 1: Yep. And then so if you log in with your password,\n\nChannel 0: Okay.\n\nChannel 1: then\n\nChannel 0: Not\n\nChannel 1: you'll see the QR code.\n\nChannel 0: Mhmm.\n\nChannel 1: You can then\n\nChannel 0: Let's\n\nChannel 1: set up your two s a again.\n\nChannel 0: see. 19. Okay. And then I scanned this new one.\n\nChannel 1: Yes.\n\nChannel 0: Right.\n\nChannel 1: And you set it up on your phones.\n\nChannel 0: Oh, sure. Thank you so much for this.\n\nChannel 1: Yep.\n\nChannel 0: If I\n\nChannel 1: No problem.\n\nChannel 0: encountered any error, I'll just call you. Appreciate\n\nChannel 1: Perfect.\n\nChannel 0: your\n\nChannel 1: Thank\n\nChannel 0: time\n\nChannel 1: you.\n\nChannel 0: and support. Have a good one. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Worldpay for Platforms.","start":0.71999997,"end":2.6599998,"sentiment":"positive","sentiment_score":0.35100714223725454},{"text":"Please note your call may be recorded for training or security purposes.","start":3.12,"end":6.5,"sentiment":"neutral","sentiment_score":0.034851829366137586},{"text":"If you know the extension of the person you wish to speak to, please dial it now.","start":7.12,"end":11.219999,"sentiment":"neutral","sentiment_score":0.042090381769572985},{"text":"Otherwise, for sales, please press 2.","start":11.679999,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.01912978927915295},{"text":"For client success or account management, please press 3.","start":14.255,"end":17.315,"sentiment":"neutral","sentiment_score":0.04252799765931235}],"sentiment":"neutral","sentiment_score":0.08016351279893927,"channel":1,"num_words":51,"start":0.71999997,"end":17.315},{"sentences":[{"text":"For general 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just","start":50.414997,"end":50.975,"sentiment":"neutral","sentiment_score":0.040609169751405716}],"sentiment":"neutral","sentiment_score":0.07873841375112534,"channel":0,"num_words":16,"start":43.535,"end":50.975},{"sentences":[{"text":"Mhmm.","start":50.705,"end":51.205,"sentiment":"neutral","sentiment_score":0.018302666023373604}],"sentiment":"neutral","sentiment_score":0.018302666023373604,"channel":1,"num_words":1,"start":50.705,"end":51.205},{"sentences":[{"text":"trying to, call you guys to get a support for me to request a new QR code so I can scan and set up to my authentication?","start":50.975,"end":59.77,"sentiment":"neutral","sentiment_score":0.03530684103154474}],"sentiment":"neutral","sentiment_score":0.03530684103154474,"channel":0,"num_words":27,"start":50.975,"end":59.77},{"sentences":[{"text":"Oh, yeah.","start":61.199997,"end":61.68,"sentiment":"neutral","sentiment_score":0.03944087587296963},{"text":"Of 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out.","start":81.955,"end":83.635,"sentiment":"neutral","sentiment_score":0.03988259604998997},{"text":"And then when you log back in, you'll see the QR code so you can set up your two FA again.","start":83.635,"end":88.93,"sentiment":"neutral","sentiment_score":0.05860589763947895}],"sentiment":"neutral","sentiment_score":0.09417297872828274,"channel":1,"num_words":41,"start":75.155,"end":88.93},{"sentences":[{"text":"Alright.","start":89.55,"end":90.05,"sentiment":"neutral","sentiment_score":0.07430294901132584},{"text":"So bear with me here, please.","start":90.19,"end":92.37,"sentiment":"neutral","sentiment_score":0.06313239845136802},{"text":"Thank you so much.","start":93.630005,"end":95.01,"sentiment":"positive","sentiment_score":0.399485819041729},{"text":"Okay.","start":97.31,"end":97.55,"sentiment":"neutral","sentiment_score":0.06585770845413208},{"text":"Because my credential are saved to our TrueKey, so","start":97.55,"end":102.775,"sentiment":"neutral","sentiment_score":0.0034688983319534194}],"sentiment":"neutral","sentiment_score":0.1022913528251506,"channel":0,"num_words":21,"start":89.55,"end":102.775},{"sentences":[{"text":"Mhmm.","start":102.564995,"end":103.064995,"sentiment":"neutral","sentiment_score":-0.010630112141370772}],"sentiment":"neutral","sentiment_score":-0.010630112141370772,"channel":1,"num_words":1,"start":102.564995,"end":103.064995},{"sentences":[{"text":"I will log off.","start":102.775,"end":104.695,"sentiment":"neutral","sentiment_score":-0.027194698806852102},{"text":"Right?","start":104.695,"end":105.195,"sentiment":"neutral","sentiment_score":-0.009488155134022236}],"sentiment":"neutral","sentiment_score":-0.02365339007228613,"channel":0,"num_words":5,"start":102.775,"end":105.195},{"sentences":[{"text":"Yes.","start":105.765,"end":106.005,"sentiment":"neutral","sentiment_score":-0.0013951687142252922},{"text":"If you're currently logged in, you need 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support.","start":172.39293,"end":173.05293,"sentiment":"positive","sentiment_score":0.45851171016693115},{"text":"Have a good one.","start":173.35294,"end":174.41293,"sentiment":"positive","sentiment_score":0.5553672015666962},{"text":"Thank you.","start":175.19293,"end":175.93294,"sentiment":"positive","sentiment_score":0.4078904390335083}],"sentiment":"positive","sentiment_score":0.49428413808345795,"channel":0,"num_words":8,"start":172.39293,"end":175.93294}]},"summary":{"result":"success","short":"The customer called Worldpay for Platforms and was directed to various options. They were then transferred to an agent named Rudy who helped them reset their multifactor authenticator and set up their two[SAs. The agent also helped the customer reset their password and helped them successfully log in to their account."},"intents":{"segments":[{"text":"Hi. Good afternoon. My name is Melissa calling from Airtel Australia from accounts department. I'm just Mhmm. trying to, call you guys to get a support for me to request a new QR code so I can scan and set up to my authentication? Oh, yeah.","start_word":83,"end_word":128,"intents":[{"intent":"Request qr code","confidence_score":0.45553407}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Worldpay for Platforms.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.34796246886253357},{"text":"Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success or account management, please press 3. For general inquiries, please press 4. To hear these options again, please press 5. Thank you.","start_word":7,"end_word":66,"sentiment":"neutral","sentiment_score":0.048430658876895905},{"text":"Thank you for calling Worldpay for platforms.","start_word":67,"end_word":73,"sentiment":"positive","sentiment_score":0.3646425008773804},{"text":"You're speaking with Rudy. How can I help you? Hi. Good afternoon. My name is Melissa calling from Airtel Australia from accounts department. I'm just Mhmm. trying to, call you guys to get a support for me to request a new QR code so I can scan and set up to my authentication? Oh, yeah. Of course. I can help Yeah. you with that. Melissa, can I confirm your last name, please? Sure. Melissa Ignacio. And your email address? Melissa@airtel.net.au. Perfect.","start_word":74,"end_word":154,"sentiment":"neutral","sentiment_score":0.06938783824443817},{"text":"Thank you.","start_word":155,"end_word":156,"sentiment":"positive","sentiment_score":0.3805431127548218},{"text":"So I've just reset the multifactor authenticator for your access. If you're logged in, just log out. And then when you log back in, you'll see the QR code so you can set up your two FA again. Alright. So bear with me here, please.","start_word":157,"end_word":201,"sentiment":"neutral","sentiment_score":0.07380995154380798},{"text":"Thank you so much.","start_word":202,"end_word":205,"sentiment":"positive","sentiment_score":0.3877428472042084},{"text":"Okay. Because my credential are saved to our TrueKey, so Mhmm. I will log off. Right? Yes. If you're currently logged in, you need to log out and then log back in. Okay. So I supposed to get my password first. Bear with me, please. Password. Okay. Log out. Alright. So I've already logged out my account. Yep. And then so if you log in with your password, Okay. then Not you'll see the QR code. Mhmm. You can then Let's set up your two s a again. see. 19. Okay. And then I scanned this new one. Yes. Right. And you set it up on your phones. Oh, sure.","start_word":206,"end_word":315,"sentiment":"neutral","sentiment_score":0.007763942237943411},{"text":"Thank you so much for this.","start_word":316,"end_word":321,"sentiment":"positive","sentiment_score":0.4594267010688782},{"text":"Yep. If I No problem. encountered any error, I'll just call you.","start_word":322,"end_word":333,"sentiment":"neutral","sentiment_score":0.11620981246232986},{"text":"Appreciate Perfect. your Thank time you. and support. Have a good one. Thank you.","start_word":334,"end_word":347,"sentiment":"positive","sentiment_score":0.5219980478286743}],"average":{"sentiment":"neutral","sentiment_score":0.09022317696778334}}}}