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Have you connected the router into the NTT box? The box mounted at the wall? Mhmm. Okay. Sure. Mhmm. It's a block box. Can you see a block box? Mhmm. Okay. So connect the that box, the NTD box, to the one port on your router. It's the WAN port at the back of your router. Then let's wait a few minutes for the connection to establish. Mhmm. Okay. Is it the one port at the back of your router? Mhmm. How about the the NTT box? Is it the first port, the Ethernet port? Mhmm. Mhmm. Okay. Is it still red, the lights that are out? How about the NTD box? Does it has a green light? Mhmm. Is there other box there at the wall mounted? Okay. Is it okay if I request a picture of your setup there for me to have a reference also? Yeah. So I'll email you. Mhmm. Yeah. Okay. So what we're going to do now is I'm going to send you an email instruction shortly, then just reply to that email with the pictures so that I can review with you. Then I'll give you a callback then or response to the email. Okay. Thank you. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Mhmm. Okay. I see. May I know your full name, please, for me to check your account?\n\nOkay. Have you connected the router into the NTT box? The box mounted at the wall? Mhmm. Okay.\n\nSure. Mhmm. It's a block box. Can you see a block box? Mhmm.\n\nOkay. So connect the that box, the NTD box, to the one port on your router. It's the WAN port at the back of your router. Then let's wait a few minutes for the connection to establish. Mhmm.\n\nOkay. Is it the one port at the back of your router? Mhmm. How about the the NTT box? Is it the first port, the Ethernet port?\n\nMhmm. Mhmm. Okay. Is it still red, the lights that are out? How about the NTD box?\n\nDoes it has a green light? Mhmm. Is there other box there at the wall mounted? Okay. Is it okay if I request a picture of your setup there for me to have a reference also?\n\nYeah. So I'll email you. Mhmm. Yeah. Okay.\n\nSo what we're going to do now is I'm going to send you an email instruction shortly, then just reply to that email with the pictures so that I can review with you. Then I'll give you a callback then or response to the email. Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.22692029178142548},{"text":"Good morning.","start":2.3999999,"end":3.04,"sentiment":"positive","sentiment_score":0.4719567149877548},{"text":"This is Maureen from Airtel tech support.","start":3.04,"end":5.54,"sentiment":"positive","sentiment_score":0.4435140703405653},{"text":"How can I assist you 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light?","start":201.02,"end":202.8,"sentiment":"neutral","sentiment_score":-0.017138199880719185},{"text":"Mhmm.","start":207.595,"end":208.095,"sentiment":"neutral","sentiment_score":-0.02263977751135826},{"text":"Is there other box there at the wall mounted?","start":209.035,"end":211.615,"sentiment":"neutral","sentiment_score":-0.02694105005098714},{"text":"Okay.","start":223.62,"end":224.12,"sentiment":"neutral","sentiment_score":0.013080574572086334},{"text":"Is it okay if I request a picture of your setup there for me to have a reference also?","start":225.14,"end":230.36,"sentiment":"neutral","sentiment_score":0.056013206314099465}],"sentiment":"neutral","sentiment_score":0.019705362980150513,"num_words":36,"start":201.02,"end":230.36},{"sentences":[{"text":"Yeah.","start":232.38501,"end":232.785,"sentiment":"neutral","sentiment_score":0.07487297058105469},{"text":"So I'll email 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I was supposed to have my Internet connected yesterday for a a new install. And I've plugged in my modem today because I've got the keys to my apartment, and I've got no Internet. Luke Butler, b u t l e r. Yes. The box mounted at the wall. Let me have a look. And let's see. This is the one there's one in the covers. Oh, maybe it goes in there. Maybe that's it. Yeah. What? Yeah. Maybe that's it. Hold on. Just let me plug it into there, and I'll see. Okay. Yep. Okay. It's all connected, and I've got a red light. Yeah. I think so. Yep. Yes. Yes. There's only one port on the box on the wall, and then I've put it in the WAN port on the back of the modem. Yes. It's yeah. There's there's no lights on it. I can't see any lights on it at all. No. I think that's the only one because it's inside a cabin. I'll just have a look. Yeah. Yeah. Yeah. For sure. I'll just just bear with me a sec. Yeah. It doesn't look like there's any other boxes. Yes. I can send you a picture. Yep. Okay. No worries. Here we go. Yep. Okay. No worries. Thank you. 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Marie. I was supposed to have my Internet connected yesterday for a a new install. And I've plugged in my modem today because I've got the keys to my apartment, and I've got no Internet. Luke Butler, b u t l e r. Yes.\n\nThe box mounted at the wall. Let me have a look. And let's see. This is the one there's one in the covers. Oh, maybe it goes in there.\n\nMaybe that's it. Yeah. What? Yeah. Maybe that's it.\n\nHold on. Just let me plug it into there, and I'll see. Okay. Yep. Okay.\n\nIt's all connected, and I've got a red light. Yeah. I think so. Yep. Yes.\n\nYes. There's only one port on the box on the wall, and then I've put it in the WAN port on the back of the modem. Yes. It's yeah. There's there's no lights on it.\n\nI can't see any lights on it at all. No. I think that's the only one because it's inside a cabin. I'll just have a look. Yeah.\n\nYeah. Yeah. For sure. I'll just just bear with me a sec. Yeah.\n\nIt doesn't look like there's any other boxes. Yes. I can send you a picture. Yep. Okay.\n\nNo worries. Here we go. Yep. Okay. No worries.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Marie.","start":8.16,"end":8.98,"sentiment":"neutral","sentiment_score":0.05850618705153465},{"text":"I was supposed to have my Internet connected yesterday for a a new install.","start":10.08,"end":16.345001,"sentiment":"neutral","sentiment_score":-0.10317571168499333},{"text":"And I've plugged in my modem today because I've got the keys to my apartment, and I've got no Internet.","start":17.605,"end":23.065,"sentiment":"neutral","sentiment_score":-0.31984754279255867},{"text":"Luke Butler, b u t l e r.","start":28.89,"end":37.55,"sentiment":"neutral","sentiment_score":0.001601378280611243},{"text":"Yes.","start":39.69,"end":40.19,"sentiment":"neutral","sentiment_score":0.008488764055073261}],"sentiment":"neutral","sentiment_score":-0.17117997011195663,"num_words":45,"start":8.16,"end":40.19},{"sentences":[{"text":"The box mounted at the 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there's no lights on it.","start":196.26,"end":204.9,"sentiment":"neutral","sentiment_score":-0.23525675013661385}],"sentiment":"neutral","sentiment_score":-0.02725746032914945,"num_words":35,"start":175.56001,"end":204.9},{"sentences":[{"text":"I can't see any lights on it at all.","start":204.9,"end":206.84,"sentiment":"negative","sentiment_score":-0.35055246618058944},{"text":"No.","start":214.815,"end":215.05501,"sentiment":"neutral","sentiment_score":-0.1205785721540451},{"text":"I think that's the only one because it's inside a cabin.","start":215.05501,"end":217.715,"sentiment":"neutral","sentiment_score":-0.1435416896234859},{"text":"I'll just have a look.","start":221.28,"end":227.21999,"sentiment":"neutral","sentiment_score":0.006396321207284927},{"text":"Yeah.","start":230.79999,"end":231.2,"sentiment":"neutral","sentiment_score":0.04306503385305405}],"sentiment":"neutral","sentiment_score":-0.17701713754623025,"num_words":27,"start":204.9,"end":231.2},{"sentences":[{"text":"Yeah.","start":231.2,"end":231.35999,"sentiment":"neutral","sentiment_score":0.04805944114923477},{"text":"Yeah.","start":231.35999,"end":231.68,"sentiment":"neutral","sentiment_score":0.05033674836158752},{"text":"For sure.","start":231.68,"end":232.34,"sentiment":"neutral","sentiment_score":0.05716601200401783},{"text":"I'll just just bear with me a sec.","start":233.2,"end":239.615,"sentiment":"neutral","sentiment_score":0.04134808562230319},{"text":"Yeah.","start":252.04,"end":252.35999,"sentiment":"neutral","sentiment_score":-0.0016796644777059555}],"sentiment":"neutral","sentiment_score":0.0416794795399675,"num_words":13,"start":231.2,"end":252.35999},{"sentences":[{"text":"It doesn't look like there's any other boxes.","start":252.35999,"end":254.54,"sentiment":"neutral","sentiment_score":-0.0727345128543675},{"text":"Yes.","start":260.36,"end":260.6,"sentiment":"neutral","sentiment_score":0.07163543999195099},{"text":"I can send you a 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worries.","start":280.32886,"end":280.98886,"sentiment":"neutral","sentiment_score":0.09976647421717644}],"sentiment":"neutral","sentiment_score":0.13397032560573685,"num_words":9,"start":273.91498,"end":280.98886},{"sentences":[{"text":"Thank you.","start":282.16885,"end":282.90887,"sentiment":"positive","sentiment_score":0.5067077875137329},{"text":"Bye.","start":283.44885,"end":283.94885,"sentiment":"neutral","sentiment_score":-0.0778801217675209}],"sentiment":"neutral","sentiment_score":0.3118451510866483,"num_words":3,"start":282.16885,"end":283.94885}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi, Marie.\n\nChannel 0: Mhmm.\n\nChannel 1: I was supposed to have my Internet connected yesterday for a a\n\nChannel 0: Mhmm.\n\nChannel 1: new install. And I've plugged in my modem today because I've got the\n\nChannel 0: Mhmm.\n\nChannel 1: keys to my apartment, and I've got no Internet.\n\nChannel 0: Okay. I see. May I know your full name, please, for me to check your account?\n\nChannel 1: Luke Butler, b u t l e\n\nChannel 0: Okay. Have you connected the\n\nChannel 1: r.\n\nChannel 0: router into the NTT box?\n\nChannel 1: Yes.\n\nChannel 0: The box mounted at the wall?\n\nChannel 1: The box mounted at the wall.\n\nChannel 0: Mhmm.\n\nChannel 1: Let me have a look.\n\nChannel 0: Okay. Sure.\n\nChannel 1: And let's see. This is the one there's one in the covers. Oh, maybe it goes in there. Maybe that's it.\n\nChannel 0: Mhmm. It's a block box. Can\n\nChannel 1: Yeah.\n\nChannel 0: you see a\n\nChannel 1: What?\n\nChannel 0: block box? Mhmm.\n\nChannel 1: Yeah. Maybe that's it. Hold on. Just let me plug it into there, and I'll see.\n\nChannel 0: Okay. So connect the that box, the NTD box, to the one port on your router. It's the WAN port at the back of your\n\nChannel 1: Okay.\n\nChannel 0: router. Then let's wait a few minutes for the connection to establish.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. It's all connected, and I've got a red light.\n\nChannel 0: Okay. Is it the one port at the back of your router?\n\nChannel 1: Yeah. I think so. Yep.\n\nChannel 0: Mhmm. How about the the NTT box? Is it the first port, the Ethernet port? Mhmm.\n\nChannel 1: Yes. Yes. There's only one port on the box on the wall, and then I've put it in the WAN port on the back of the modem. Yes.\n\nChannel 0: Mhmm. Okay. Is it still red, the lights that\n\nChannel 1: It's\n\nChannel 0: are out?\n\nChannel 1: yeah. There's\n\nChannel 0: How about the NTD box? Does it has a green light?\n\nChannel 1: there's no lights on it. I can't see any lights on it at all.\n\nChannel 0: Mhmm. Is there other box there at the wall mounted?\n\nChannel 1: No. I think that's the only one because it's inside a cabin. I'll just have\n\nChannel 0: Okay.\n\nChannel 1: a\n\nChannel 0: Is it okay if I request\n\nChannel 1: look.\n\nChannel 0: a picture of your setup there for me to have a reference also?\n\nChannel 1: Yeah. Yeah. Yeah. For sure.\n\nChannel 0: Yeah. So\n\nChannel 1: I'll just just\n\nChannel 0: I'll\n\nChannel 1: bear\n\nChannel 0: email\n\nChannel 1: with\n\nChannel 0: you. Mhmm.\n\nChannel 1: me a sec. Yeah. It doesn't look like there's any other boxes. Yes. I can send you a picture.\n\nChannel 0: Yeah. Okay. So what we're going to do now is I'm going to send you an email instruction shortly, then\n\nChannel 1: Yep.\n\nChannel 0: just reply to that email with the pictures\n\nChannel 1: Okay.\n\nChannel 0: so\n\nChannel 1: No\n\nChannel 0: that\n\nChannel 1: worries.\n\nChannel 0: I\n\nChannel 1: Here we go.\n\nChannel 0: can review with you.\n\nChannel 1: Yep.\n\nChannel 0: Then I'll give you a callback then or\n\nChannel 1: Okay.\n\nChannel 0: response\n\nChannel 1: No worries.\n\nChannel 0: to the email. Okay. Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you.\n\nChannel 0: Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.22692029178142548},{"text":"Good morning.","start":2.3999999,"end":3.04,"sentiment":"positive","sentiment_score":0.4719567149877548},{"text":"This is Maureen from Airtel tech support.","start":3.04,"end":5.54,"sentiment":"positive","sentiment_score":0.4435140703405653},{"text":"How can I assist you today?","start":5.92,"end":7.3799996,"sentiment":"positive","sentiment_score":0.4259445518255234}],"sentiment":"positive","sentiment_score":0.426943720318377,"channel":0,"num_words":16,"start":1.76,"end":7.3799996},{"sentences":[{"text":"Hi, Marie.","start":8.16,"end":8.98,"sentiment":"neutral","sentiment_score":0.05850618705153465}],"sentiment":"neutral","sentiment_score":0.05850618705153465,"channel":1,"num_words":2,"start":8.16,"end":8.98},{"sentences":[{"text":"Mhmm.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.009220877662301064}],"sentiment":"neutral","sentiment_score":0.009220877662301064,"channel":0,"num_words":1,"start":9.76,"end":10.26},{"sentences":[{"text":"I was supposed to have my Internet connected yesterday for a a","start":10.08,"end":15.525001,"sentiment":"neutral","sentiment_score":-0.10996927600353956}],"sentiment":"neutral","sentiment_score":-0.10996927600353956,"channel":1,"num_words":12,"start":10.08,"end":15.525001},{"sentences":[{"text":"Mhmm.","start":15.525,"end":16.025,"sentiment":"neutral","sentiment_score":-0.0586206316947937}],"sentiment":"neutral","sentiment_score":-0.0586206316947937,"channel":0,"num_words":1,"start":15.525,"end":16.025},{"sentences":[{"text":"new install.","start":15.525001,"end":16.345001,"sentiment":"neutral","sentiment_score":-0.06241432577371597},{"text":"And I've plugged in my modem today because I've got the","start":17.605,"end":20.244999,"sentiment":"neutral","sentiment_score":-0.2961314456029372}],"sentiment":"neutral","sentiment_score":-0.26017496562921083,"channel":1,"num_words":13,"start":15.525001,"end":20.244999},{"sentences":[{"text":"Mhmm.","start":20.204998,"end":20.704998,"sentiment":"neutral","sentiment_score":-0.231785848736763}],"sentiment":"neutral","sentiment_score":-0.231785848736763,"channel":0,"num_words":1,"start":20.204998,"end":20.704998},{"sentences":[{"text":"keys to my apartment, and I've got no Internet.","start":20.244999,"end":23.065,"sentiment":"negative","sentiment_score":-0.34883388380209607}],"sentiment":"negative","sentiment_score":-0.34883388380209607,"channel":1,"num_words":9,"start":20.244999,"end":23.065},{"sentences":[{"text":"Okay.","start":24.884998,"end":25.204998,"sentiment":"neutral","sentiment_score":-0.028943514451384544},{"text":"I see.","start":25.204998,"end":25.605,"sentiment":"neutral","sentiment_score":-0.02095999289304018},{"text":"May I know your full name, please, for me to check your account?","start":25.605,"end":28.345,"sentiment":"neutral","sentiment_score":0.027722161979629442}],"sentiment":"neutral","sentiment_score":0.018095287843607366,"channel":0,"num_words":16,"start":24.884998,"end":28.345},{"sentences":[{"text":"Luke Butler, b u t l e","start":28.89,"end":31.31,"sentiment":"neutral","sentiment_score":0.0017186653401170457}],"sentiment":"neutral","sentiment_score":0.0017186653401170457,"channel":1,"num_words":7,"start":28.89,"end":31.31},{"sentences":[{"text":"Okay.","start":33.14,"end":33.64,"sentiment":"neutral","sentiment_score":0.013522747904062273},{"text":"Have you connected the","start":35.86,"end":37.059998,"sentiment":"neutral","sentiment_score":0.004823171067982912}],"sentiment":"neutral","sentiment_score":0.006563086435198784,"channel":0,"num_words":5,"start":33.14,"end":37.059998},{"sentences":[{"text":"r.","start":37.05,"end":37.55,"sentiment":"neutral","sentiment_score":0.0007803688640706241}],"sentiment":"neutral","sentiment_score":0.0007803688640706241,"channel":1,"num_words":1,"start":37.05,"end":37.55},{"sentences":[{"text":"router into the NTT box?","start":37.059998,"end":39.079998,"sentiment":"neutral","sentiment_score":0.004823348484933376}],"sentiment":"neutral","sentiment_score":0.004823348484933376,"channel":0,"num_words":5,"start":37.059998,"end":39.079998},{"sentences":[{"text":"Yes.","start":39.69,"end":40.19,"sentiment":"neutral","sentiment_score":0.008488764055073261}],"sentiment":"neutral","sentiment_score":0.008488764055073261,"channel":1,"num_words":1,"start":39.69,"end":40.19},{"sentences":[{"text":"The box mounted at the wall?","start":40.18,"end":42.44,"sentiment":"neutral","sentiment_score":-0.007665018551051617}],"sentiment":"neutral","sentiment_score":-0.007665018551051617,"channel":0,"num_words":6,"start":40.18,"end":42.44},{"sentences":[{"text":"The box mounted at the wall.","start":43.595,"end":45.614998,"sentiment":"neutral","sentiment_score":-0.015117426868528128}],"sentiment":"neutral","sentiment_score":-0.015117426868528128,"channel":1,"num_words":6,"start":43.595,"end":45.614998},{"sentences":[{"text":"Mhmm.","start":46.495,"end":46.995,"sentiment":"neutral","sentiment_score":-0.0010668784379959106}],"sentiment":"neutral","sentiment_score":-0.0010668784379959106,"channel":0,"num_words":1,"start":46.495,"end":46.995},{"sentences":[{"text":"Let me have a 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a","start":67.49,"end":67.89,"sentiment":"neutral","sentiment_score":-0.0018997726341088612}],"sentiment":"neutral","sentiment_score":-0.0018997726341088612,"channel":0,"num_words":3,"start":67.49,"end":67.89},{"sentences":[{"text":"What?","start":67.86,"end":68.36,"sentiment":"neutral","sentiment_score":-0.012906625866889954}],"sentiment":"neutral","sentiment_score":-0.012906625866889954,"channel":1,"num_words":1,"start":67.86,"end":68.36},{"sentences":[{"text":"block box?","start":67.89,"end":68.630005,"sentiment":"neutral","sentiment_score":-0.013360758312046528},{"text":"Mhmm.","start":68.770004,"end":69.270004,"sentiment":"neutral","sentiment_score":-0.004208975471556187}],"sentiment":"neutral","sentiment_score":-0.010310164031883081,"channel":0,"num_words":3,"start":67.89,"end":69.270004},{"sentences":[{"text":"Yeah.","start":70.115005,"end":70.435005,"sentiment":"neutral","sentiment_score":0.007301145233213901},{"text":"Maybe that's 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your","start":82.134995,"end":85.11,"sentiment":"neutral","sentiment_score":0.03633462596270773}],"sentiment":"neutral","sentiment_score":0.03764958590269089,"channel":0,"num_words":25,"start":74.854996,"end":85.11},{"sentences":[{"text":"Okay.","start":85.01,"end":85.51,"sentiment":"neutral","sentiment_score":0.03829484432935715}],"sentiment":"neutral","sentiment_score":0.03829484432935715,"channel":1,"num_words":1,"start":85.01,"end":85.51},{"sentences":[{"text":"router.","start":85.11,"end":85.61,"sentiment":"neutral","sentiment_score":0.02885548397898674},{"text":"Then let's wait a few minutes for the connection to 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The representative named Maureen asked for her name and checked her account, then asked for a picture of her setup and said she would send an email instruction to Marie. They agreed to call back if needed."},"intents":{"segments":[{"text":"I was supposed to have my Internet connected yesterday for a a Mhmm. new install. And I've plugged in my modem today because I've got the Mhmm. keys to my apartment, and I've got no Internet. Okay.","start_word":19,"end_word":55,"intents":[{"intent":"Assist with internet connection","confidence_score":0.030198496}]},{"text":"May I know your full name, please, for me to check your account?","start_word":58,"end_word":70,"intents":[{"intent":"Check account","confidence_score":0.6420698}]},{"text":"Have you connected the r. router into the NTT box? Yes.","start_word":79,"end_word":89,"intents":[{"intent":"Connect router to ntt box","confidence_score":0.1947881}]},{"text":"How about the the NTT box? Is it the first port, the Ethernet port? Mhmm. Yes.","start_word":229,"end_word":244,"intents":[{"intent":"Request and review ntd box","confidence_score":0.000036002748}]},{"text":"So what we're going to do now is I'm going to send you an email instruction shortly, then Yep. just reply to that email with the pictures Okay.","start_word":395,"end_word":422,"intents":[{"intent":"Send email instruction","confidence_score":0.09549997}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22692029178142548},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.44143691658973694},{"text":"Hi, Marie. Mhmm. I was supposed to have my Internet connected yesterday for a a Mhmm. new install. And I've plugged in my modem today because I've got the Mhmm.","start_word":16,"end_word":45,"sentiment":"neutral","sentiment_score":-0.14934703707695007},{"text":"keys to my apartment, and I've got no Internet.","start_word":46,"end_word":54,"sentiment":"negative","sentiment_score":-0.35209792852401733},{"text":"Okay. I see. May I know your full name, please, for me to check your account? Luke Butler, b u t l e Okay. Have you connected the r. router into the NTT box? Yes. The box mounted at the wall? The box mounted at the wall. Mhmm. Let me have a look. Okay. Sure. And let's see. This is the one there's one in the covers. Oh, maybe it goes in there. Maybe that's it. Mhmm. It's a block box. Can Yeah. you see a What? block box? Mhmm. Yeah. Maybe that's it. Hold on. Just let me plug it into there, and I'll see. Okay. So connect the that box, the NTD box, to the one port on your router. It's the WAN port at the back of your Okay. router. Then let's wait a few minutes for the connection to establish. Yep. Mhmm. Okay. It's all connected, and I've got a red light. Okay. Is it the one port at the back of your router? Yeah. I think so. Yep. Mhmm. How about the the NTT box? Is it the first port, the Ethernet port? Mhmm. Yes. Yes. There's only one port on the box on the wall, and then I've put it in the WAN port on the back of the modem. Yes. Mhmm. Okay. Is it still red, the lights that It's are out? yeah. There's How about the NTD box? Does it has a green light? there's no lights on it.","start_word":55,"end_word":301,"sentiment":"neutral","sentiment_score":0.0069446200768836595},{"text":"I can't see any lights on it at all.","start_word":302,"end_word":310,"sentiment":"negative","sentiment_score":-0.3436318039894104},{"text":"Mhmm. Is there other box there at the wall mounted? No. I think that's the only one because it's inside a cabin. I'll just have Okay. a Is it okay if I request look. a picture of your setup there for me to have a reference also? Yeah. Yeah. Yeah. For sure. Yeah. So I'll just just I'll bear email with you. Mhmm. me a sec. Yeah. It doesn't look like there's any other boxes. Yes. I can send you a picture. Yeah. Okay. So what we're going to do now is I'm going to send you an email instruction shortly, then Yep. just reply to that email with the pictures Okay. so No that worries. I Here we go. can review with you. Yep. Then I'll give you a callback then or Okay. response No worries. to the email. Okay.","start_word":311,"end_word":451,"sentiment":"neutral","sentiment_score":0.045729976147413254},{"text":"Thank Thank you. you.","start_word":452,"end_word":455,"sentiment":"positive","sentiment_score":0.5231578946113586},{"text":"Bye for now. 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