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listen carefully as our call options have changed. Welcome to Plus ES. Please note that this call is being monitored and recorded for quality control and coaching purposes and may be shared with your energy retailer. By continuing with this call, you consent to it being recorded, used, and disclosed in accordance with Placias' privacy policy available on our website. If you do not wish for your call to be recorded, please advise our consultant.\n\nPlease select from one of the following options. If you are a technician, press 1. If you are a retailer or network and your call is regarding scheduling, rescheduling, service order updates, or escalation requests, press 2. If you are a customer and your call is regarding scheduling, rescheduling, service order updates, press 3. For all other inquiries, press 4.\n\nTo hear these options again, press star. Thank you for calling Plus ES. A consultant will assist you as soon as possible.","paragraphs":[{"sentences":[{"text":"Please listen carefully as our call options have changed.","start":1.04,"end":4.42,"sentiment":"neutral","sentiment_score":-0.197568126850658},{"text":"Welcome to Plus ES.","start":5.6,"end":6.98,"sentiment":"neutral","sentiment_score":0.11000335961580276},{"text":"Please note that this call is being monitored and recorded for quality control and coaching purposes and may be shared with your energy retailer.","start":7.12,"end":15.305,"sentiment":"neutral","sentiment_score":-0.1237033282717069},{"text":"By continuing with this call, you consent to it being recorded, used, and disclosed in accordance with Placias' privacy policy available on our website.","start":16.244999,"end":26.025,"sentiment":"neutral","sentiment_score":-0.07426875410601497},{"text":"If you do not wish for your call to be recorded, please advise our consultant.","start":26.869999,"end":30.89,"sentiment":"neutral","sentiment_score":-0.30430017709732055}],"sentiment":"neutral","sentiment_score":-0.14018332021997162,"num_words":76,"start":1.04,"end":30.89},{"sentences":[{"text":"Please select from one of the following options.","start":31.75,"end":34.09,"sentiment":"neutral","sentiment_score":-0.048915024381130934},{"text":"If you are a technician, press 1.","start":34.79,"end":37.05,"sentiment":"neutral","sentiment_score":-0.027604321017861366},{"text":"If you are a retailer or network and your call is regarding scheduling, rescheduling, service order updates, or escalation requests, press 2.","start":37.829998,"end":47.675,"sentiment":"neutral","sentiment_score":-0.06396063324064016},{"text":"If you are a customer and your call is regarding scheduling, rescheduling, service order updates, press 3.","start":48.855,"end":55.88,"sentiment":"neutral","sentiment_score":-0.039824885261409426},{"text":"For all other inquiries, press 4.","start":56.82,"end":59.24,"sentiment":"neutral","sentiment_score":-0.022486820506552856}],"sentiment":"neutral","sentiment_score":-0.046727139099190636,"num_words":60,"start":31.75,"end":59.24},{"sentences":[{"text":"To hear these options again, press star.","start":59.54,"end":62.04,"sentiment":"neutral","sentiment_score":-0.006995215479816709},{"text":"Thank you for calling Plus ES.","start":62.5,"end":64.68,"sentiment":"positive","sentiment_score":0.4591517398754756},{"text":"A consultant will assist you as soon as possible.","start":64.98,"end":67.880005,"sentiment":"positive","sentiment_score":0.42629894614219666}],"sentiment":"neutral","sentiment_score":0.29739247482608666,"num_words":22,"start":59.54,"end":67.880005}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Please listen carefully as our call options have changed. Welcome to Plus ES. Please note that this call is being monitored and recorded for quality control and coaching purposes and may be shared with your energy retailer. By continuing with this call, you consent to it being recorded, used, and disclosed in accordance with Placias' privacy policy available on our website. If you do not wish for your call to be recorded, please advise our consultant.\n\nPlease select from one of the following options. If you are a technician, press 1. If you are a retailer or network and your call is regarding scheduling, rescheduling, service order updates, or escalation requests, press 2. If you are a customer and your call is regarding scheduling, rescheduling, service order updates, press 3. For all other inquiries, press 4.\n\nTo hear these options again, press star. Thank you for calling Plus ES. A consultant will assist you as soon as possible.\n\nChannel 0: Hello?","paragraphs":[{"sentences":[{"text":"Please listen carefully as our call options have changed.","start":1.04,"end":4.42,"sentiment":"neutral","sentiment_score":-0.197568126850658},{"text":"Welcome to Plus ES.","start":5.6,"end":6.98,"sentiment":"neutral","sentiment_score":0.11000335961580276},{"text":"Please note that this call is being monitored and recorded for quality control and coaching purposes and may be shared with your energy retailer.","start":7.12,"end":15.305,"sentiment":"neutral","sentiment_score":-0.1237033282717069},{"text":"By continuing with this call, you consent to it being recorded, used, and disclosed in accordance with Placias' privacy policy available on our website.","start":16.244999,"end":26.025,"sentiment":"neutral","sentiment_score":-0.07426875410601497},{"text":"If you do not wish for your call to be recorded, please advise our consultant.","start":26.869999,"end":30.89,"sentiment":"neutral","sentiment_score":-0.30430017709732055}],"sentiment":"neutral","sentiment_score":-0.14018332021997162,"channel":1,"num_words":76,"start":1.04,"end":30.89},{"sentences":[{"text":"Please select from one of the following options.","start":31.75,"end":34.09,"sentiment":"neutral","sentiment_score":-0.048915024381130934},{"text":"If you are a technician, press 1.","start":34.79,"end":37.05,"sentiment":"neutral","sentiment_score":-0.027604321017861366},{"text":"If you are a retailer or network and your call is regarding scheduling, rescheduling, service order updates, or escalation requests, press 2.","start":37.829998,"end":47.675,"sentiment":"neutral","sentiment_score":-0.06396063324064016},{"text":"If you are a customer and your call is regarding scheduling, rescheduling, service order updates, press 3.","start":48.855,"end":55.88,"sentiment":"neutral","sentiment_score":-0.039824885261409426},{"text":"For all other inquiries, press 4.","start":56.82,"end":59.24,"sentiment":"neutral","sentiment_score":-0.022486820506552856}],"sentiment":"neutral","sentiment_score":-0.046727139099190636,"channel":1,"num_words":60,"start":31.75,"end":59.24},{"sentences":[{"text":"To hear these options again, press star.","start":59.54,"end":62.04,"sentiment":"neutral","sentiment_score":-0.006995215479816709},{"text":"Thank you for calling Plus ES.","start":62.5,"end":64.68,"sentiment":"positive","sentiment_score":0.4591517398754756},{"text":"A consultant will assist you as soon as possible.","start":64.98,"end":67.880005,"sentiment":"positive","sentiment_score":0.42629894614219666}],"sentiment":"neutral","sentiment_score":0.29739247482608666,"channel":1,"num_words":22,"start":59.54,"end":67.880005},{"sentences":[{"text":"Hello?","start":74.925,"end":75.425,"sentiment":"neutral","sentiment_score":0.05889930576086044}],"sentiment":"neutral","sentiment_score":0.05889930576086044,"channel":0,"num_words":1,"start":74.925,"end":75.425}]},"summary":{"result":"success","short":"The customer has called Plus ES and is prompted to select from various options, including scheduling, service order updates, or all other inquiries. The representative informs the customer that a consultant will assist them soon. The call is being recorded for quality control purposes."},"intents":{"segments":[{"text":"If you do not wish for your call to be recorded, please advise our consultant.","start_word":61,"end_word":75,"intents":[{"intent":"Guide callers effectively","confidence_score":0.026195237}]}]},"sentiments":{"segments":[{"text":"Please listen carefully as our call options have changed. Welcome to Plus ES. Please note that this call is being monitored and recorded for quality control and coaching purposes and may be shared with your energy retailer. By continuing with this call, you consent to it being recorded, used, and disclosed in accordance with Placias' privacy policy available on our website. If you do not wish for your call to be recorded, please advise our consultant. Please select from one of the following options. If you are a technician, press 1. If you are a retailer or network and your call is regarding scheduling, rescheduling, service order updates, or escalation requests, press 2. If you are a customer and your call is regarding scheduling, rescheduling, service order updates, press 3. For all other inquiries, press 4. To hear these options again, press star.","start_word":0,"end_word":142,"sentiment":"neutral","sentiment_score":-0.0876842588186264},{"text":"Thank you for calling Plus ES. A consultant will assist you as soon as possible.","start_word":143,"end_word":157,"sentiment":"positive","sentiment_score":0.44256359338760376},{"text":"Hello?","start_word":158,"end_word":158,"sentiment":"neutral","sentiment_score":0.08972196280956268}],"average":{"sentiment":"neutral","sentiment_score":-0.039395122993283155}}}}