{"metadata":{"transaction_key":"deprecated","request_id":"01a01c6c-0cf6-7ca3-a06f-c86f41cf8ba4","sha256":"bcc660696c70f283c535aa52fdec7d10b71522834cdb1c052767f24c2bfc0307","created":"2026-08-19T23:47:19.596Z","duration":51.69594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":160,"output_tokens":61},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":184,"output_tokens":184},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":184,"output_tokens":14}},"results":{"channels":[{"alternatives":[{"transcript":"Sorry. Julia? Sorry. I think I dialed the wrong number. Thank you. Yep. So I this is regarding the introductory meeting that we're requesting with them. Name of the company is Cloud Solution IT. Yeah. I think the last time, sir, it was last year, sir. I think due July of last year twenty twenty five. Alright. Alright. No. No no worries. Thank you.","confidence":0.98461914,"words":[{"word":"sorry","start":4.72,"end":5.12,"confidence":0.7705078,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.04286326467990875},{"word":"julia","start":5.12,"end":5.62,"confidence":0.62402344,"punctuated_word":"Julia?","sentiment":"neutral","sentiment_score":-0.032524146139621735},{"word":"sorry","start":8.639999,"end":8.96,"confidence":0.8769531,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1885390430688858},{"word":"i","start":8.96,"end":9.04,"confidence":0.9194336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2586919367313385},{"word":"think","start":9.04,"end":9.16,"confidence":0.96972656,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.28677210211753845},{"word":"i","start":9.16,"end":9.28,"confidence":0.9707031,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2935400605201721},{"word":"dialed","start":9.28,"end":9.5199995,"confidence":0.9921875,"punctuated_word":"dialed","sentiment":"neutral","sentiment_score":-0.25665146112442017},{"word":"the","start":9.5199995,"end":9.679999,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.29937082529067993},{"word":"wrong","start":9.679999,"end":9.92,"confidence":1.0,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.2862841486930847},{"word":"number","start":9.92,"end":10.42,"confidence":0.9980469,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.23450112342834473},{"word":"thank","start":10.639999,"end":10.88,"confidence":0.55908203,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.13570278882980347},{"word":"you","start":10.88,"end":11.38,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.08657848834991455},{"word":"yep","start":15.225,"end":15.725,"confidence":0.9555664,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05067919194698334},{"word":"so","start":16.585001,"end":16.905,"confidence":0.5683594,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.018494514748454097},{"word":"i","start":16.905,"end":17.385,"confidence":0.92333984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.024077553302049637},{"word":"this","start":17.545,"end":17.865,"confidence":0.9873047,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02006007917225361},{"word":"is","start":17.865,"end":17.945,"confidence":0.96240234,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.013412926346063614},{"word":"regarding","start":17.945,"end":18.345001,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.01849460601806641},{"word":"the","start":18.345001,"end":18.505001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023700755089521408},{"word":"introductory","start":18.505001,"end":19.005001,"confidence":0.9951172,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.036213599145412445},{"word":"meeting","start":19.065,"end":19.305,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.04145357012748718},{"word":"that","start":19.305,"end":19.545,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.028981532901525497},{"word":"we're","start":19.545,"end":19.705,"confidence":0.98461914,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.035831402987241745},{"word":"requesting","start":19.705,"end":20.205,"confidence":1.0,"punctuated_word":"requesting","sentiment":"neutral","sentiment_score":0.03485872969031334},{"word":"with","start":20.265,"end":20.425,"confidence":0.8442383,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04130889475345611},{"word":"them","start":20.425,"end":20.925,"confidence":0.83618164,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.029099028557538983},{"word":"name","start":21.785,"end":22.025,"confidence":0.9199219,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.015583913773298264},{"word":"of","start":22.025,"end":22.185,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.013342155143618584},{"word":"the","start":22.185,"end":22.345001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012593988329172134},{"word":"company","start":22.345001,"end":22.744999,"confidence":0.9970703,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.015808874741196632},{"word":"is","start":22.744999,"end":23.065,"confidence":0.9838867,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02123658731579781},{"word":"cloud","start":23.065,"end":23.385,"confidence":0.80566406,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.027588848024606705},{"word":"solution","start":23.385,"end":23.885,"confidence":0.9194336,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.01969483308494091},{"word":"it","start":23.945,"end":24.445,"confidence":0.8774414,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.01889578439295292},{"word":"yeah","start":28.185001,"end":28.685001,"confidence":0.8022461,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004670754075050354},{"word":"i","start":30.83,"end":30.99,"confidence":0.91845703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0473627969622612},{"word":"think","start":30.99,"end":31.230001,"confidence":0.99609375,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.0406455472111702},{"word":"the","start":31.230001,"end":31.390001,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05080977827310562},{"word":"last","start":31.390001,"end":31.630001,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.05858331173658371},{"word":"time","start":31.630001,"end":31.87,"confidence":0.8774414,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.0768534392118454},{"word":"sir","start":31.87,"end":32.11,"confidence":0.84375,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.05129576846957207},{"word":"it","start":32.11,"end":32.27,"confidence":0.9863281,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06150737404823303},{"word":"was","start":32.27,"end":32.77,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0634656772017479},{"word":"last","start":33.31,"end":33.71,"confidence":0.890625,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.03681541606783867},{"word":"year","start":33.71,"end":34.03,"confidence":0.7468262,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":-0.04507342725992203},{"word":"sir","start":34.03,"end":34.190002,"confidence":0.6434326,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.030977211892604828},{"word":"i","start":34.190002,"end":34.27,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03173501789569855},{"word":"think","start":34.27,"end":34.77,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.02532476931810379},{"word":"due","start":34.91,"end":35.15,"confidence":0.52490234,"punctuated_word":"due","sentiment":"neutral","sentiment_score":-0.03314223140478134},{"word":"july","start":35.15,"end":35.47,"confidence":0.62060547,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.012710509821772575},{"word":"of","start":35.47,"end":35.63,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02114502154290676},{"word":"last","start":35.63,"end":35.87,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.018040353432297707},{"word":"year","start":35.87,"end":36.190002,"confidence":1.0,"punctuated_word":"year","sentiment":"neutral","sentiment_score":-0.016221968457102776},{"word":"twenty","start":36.190002,"end":36.510002,"confidence":0.5307617,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.015202106907963753},{"word":"twenty","start":36.510002,"end":36.83,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.017063532024621964},{"word":"five","start":36.83,"end":37.33,"confidence":1.0,"punctuated_word":"five.","sentiment":"neutral","sentiment_score":-0.0213529821485281},{"word":"alright","start":44.59094,"end":45.09094,"confidence":0.8093262,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.07087276875972748},{"word":"alright","start":48.27094,"end":48.75094,"confidence":0.7174072,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0855771154165268},{"word":"no","start":48.75094,"end":48.990936,"confidence":0.76708984,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.0783739686012268},{"word":"no","start":48.990936,"end":49.15094,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1023721918463707},{"word":"no","start":49.15094,"end":49.230938,"confidence":0.55126953,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.11471587419509888},{"word":"worries","start":49.230938,"end":49.710938,"confidence":0.9975586,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.1548948884010315},{"word":"thank","start":49.710938,"end":49.95094,"confidence":0.9892578,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.34978705644607544},{"word":"you","start":49.95094,"end":50.45094,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.36141204833984375}],"paragraphs":{"transcript":"\nSorry. Julia? Sorry. I think I dialed the wrong number. Thank you.\n\nYep. So I this is regarding the introductory meeting that we're requesting with them. Name of the company is Cloud Solution IT. Yeah. I think the last time, sir, it was last year, sir.\n\nI think due July of last year twenty twenty five. Alright. Alright. No. No no worries.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":4.72,"end":5.12,"sentiment":"neutral","sentiment_score":-0.04286326467990875},{"text":"Julia?","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":-0.032524146139621735},{"text":"Sorry.","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":-0.1885390430688858},{"text":"I think I dialed the wrong number.","start":8.96,"end":10.42,"sentiment":"neutral","sentiment_score":-0.27368737970079693},{"text":"Thank you.","start":10.639999,"end":11.38,"sentiment":"neutral","sentiment_score":-0.11114063858985901}],"sentiment":"neutral","sentiment_score":-0.20016828241447607,"num_words":12,"start":4.72,"end":11.38},{"sentences":[{"text":"Yep.","start":15.225,"end":15.725,"sentiment":"neutral","sentiment_score":0.05067919194698334},{"text":"So I this is regarding the introductory meeting that we're requesting with them.","start":16.585001,"end":20.925,"sentiment":"neutral","sentiment_score":0.02815286098764493},{"text":"Name of the company is Cloud Solution IT.","start":21.785,"end":24.445,"sentiment":"neutral","sentiment_score":0.018093123100697994},{"text":"Yeah.","start":28.185001,"end":28.685001,"sentiment":"neutral","sentiment_score":0.004670754075050354},{"text":"I think the last time, sir, it was last year, sir.","start":30.83,"end":34.190002,"sentiment":"neutral","sentiment_score":-0.05121724984862588}],"sentiment":"neutral","sentiment_score":0.00007918750976814943,"num_words":34,"start":15.225,"end":34.190002},{"sentences":[{"text":"I think due July of last year twenty twenty five.","start":34.190002,"end":37.33,"sentiment":"neutral","sentiment_score":-0.02119384929537773},{"text":"Alright.","start":44.59094,"end":45.09094,"sentiment":"neutral","sentiment_score":-0.07087276875972748},{"text":"Alright.","start":48.27094,"end":48.75094,"sentiment":"neutral","sentiment_score":0.0855771154165268},{"text":"No.","start":48.75094,"end":48.990936,"sentiment":"neutral","sentiment_score":0.0783739686012268},{"text":"No no worries.","start":48.990936,"end":49.710938,"sentiment":"neutral","sentiment_score":0.12399431814750035}],"sentiment":"neutral","sentiment_score":0.015820173546671867,"num_words":16,"start":34.190002,"end":49.710938},{"sentences":[{"text":"Thank you.","start":49.710938,"end":50.45094,"sentiment":"positive","sentiment_score":0.3555995523929596}],"sentiment":"positive","sentiment_score":0.3555995523929596,"num_words":2,"start":49.710938,"end":50.45094}]}}]},{"alternatives":[{"transcript":"Daniel speaking. No. Daniel. No. Well, Julissa Julissa is my own employee. Yep. Have you been speaking to to Julie recently? Okay. Yeah. He's he's moved on from the business, so I'm not sure how to get a hold of him these days. But, yeah, he's no no longer with us. Thanks anyway. Bye.","confidence":0.9628906,"words":[{"word":"daniel","start":2.24,"end":2.56,"confidence":0.85839844,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":-0.021269291639328003},{"word":"speaking","start":2.56,"end":3.06,"confidence":0.9760742,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":-0.016550464555621147},{"word":"no","start":6.7999997,"end":7.12,"confidence":0.8474121,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13872787356376648},{"word":"daniel","start":7.12,"end":7.62,"confidence":0.9404297,"punctuated_word":"Daniel.","sentiment":"neutral","sentiment_score":-0.100972518324852},{"word":"no","start":10.8,"end":10.88,"confidence":0.6777344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.18014466762542725},{"word":"well","start":10.88,"end":10.96,"confidence":0.56329346,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.011463886126875876},{"word":"julissa","start":10.96,"end":11.46,"confidence":0.7241211,"punctuated_word":"Julissa","sentiment":"neutral","sentiment_score":0.023108728229999546},{"word":"julissa","start":11.679999,"end":12.08,"confidence":0.9926758,"punctuated_word":"Julissa","sentiment":"neutral","sentiment_score":0.04179689660668373},{"word":"is","start":12.08,"end":12.16,"confidence":0.92333984,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.018429402261972427},{"word":"my","start":12.16,"end":12.32,"confidence":0.99609375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.008965183049440384},{"word":"own","start":12.32,"end":12.559999,"confidence":0.9135742,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.022618263959884644},{"word":"employee","start":12.559999,"end":13.059999,"confidence":0.9628906,"punctuated_word":"employee.","sentiment":"neutral","sentiment_score":0.03428439795970917},{"word":"yep","start":26.435,"end":26.935,"confidence":0.84033203,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.016598936170339584},{"word":"have","start":27.395,"end":27.634998,"confidence":0.97509766,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.0016430038958787918},{"word":"you","start":27.634998,"end":27.715,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0002583591267466545},{"word":"been","start":27.715,"end":27.875,"confidence":0.99316406,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.001955282874405384},{"word":"speaking","start":27.875,"end":28.195,"confidence":0.99902344,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.003629461396485567},{"word":"to","start":28.195,"end":28.355,"confidence":0.92578125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.000498257577419281},{"word":"to","start":28.355,"end":28.515,"confidence":0.64746094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00027717091143131256},{"word":"julie","start":28.515,"end":28.835,"confidence":0.3894043,"punctuated_word":"Julie","sentiment":"neutral","sentiment_score":-0.0030620265752077103},{"word":"recently","start":28.835,"end":29.335,"confidence":0.99609375,"punctuated_word":"recently?","sentiment":"neutral","sentiment_score":-0.00566677562892437},{"word":"okay","start":37.760002,"end":38.260002,"confidence":0.9926758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.018316391855478287},{"word":"yeah","start":38.4,"end":38.72,"confidence":0.97924805,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04557947441935539},{"word":"he's","start":38.72,"end":39.04,"confidence":0.9128418,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.09452146291732788},{"word":"he's","start":39.04,"end":39.12,"confidence":0.9499512,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.14377795159816742},{"word":"moved","start":39.12,"end":39.36,"confidence":0.99902344,"punctuated_word":"moved","sentiment":"neutral","sentiment_score":-0.16883593797683716},{"word":"on","start":39.36,"end":39.52,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.16945627331733704},{"word":"from","start":39.52,"end":39.68,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.15405741333961487},{"word":"the","start":39.68,"end":39.760002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1547006517648697},{"word":"business","start":39.760002,"end":40.239998,"confidence":0.78393555,"punctuated_word":"business,","sentiment":"neutral","sentiment_score":-0.11399395763874054},{"word":"so","start":40.239998,"end":40.739998,"confidence":0.81347656,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1272285282611847},{"word":"i'm","start":41.04,"end":41.12,"confidence":0.9719238,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.15736085176467896},{"word":"not","start":41.12,"end":41.28,"confidence":0.93603516,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1689351499080658},{"word":"sure","start":41.28,"end":41.78,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.1503818929195404},{"word":"how","start":42.030937,"end":42.190937,"confidence":0.9790039,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.12355615198612212},{"word":"to","start":42.190937,"end":42.27094,"confidence":0.8701172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13672557473182678},{"word":"get","start":42.27094,"end":42.310936,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.138950377702713},{"word":"a","start":42.310936,"end":42.350937,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1162276342511177},{"word":"hold","start":42.350937,"end":42.59094,"confidence":0.5883789,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.10495755076408386},{"word":"of","start":42.59094,"end":42.75094,"confidence":0.9838867,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.10072867572307588},{"word":"him","start":42.75094,"end":42.91094,"confidence":0.9135742,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.10999010503292084},{"word":"these","start":42.91094,"end":43.150936,"confidence":0.9902344,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.1169302687048912},{"word":"days","start":43.150936,"end":43.650936,"confidence":0.93310547,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":-0.11188654601573944},{"word":"but","start":44.350937,"end":44.510937,"confidence":0.62719727,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.06820974498987198},{"word":"yeah","start":44.510937,"end":44.670937,"confidence":0.96728516,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.04974496364593506},{"word":"he's","start":44.670937,"end":44.990936,"confidence":0.9838867,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.15255942940711975},{"word":"no","start":44.990936,"end":45.230938,"confidence":0.5449219,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.21640704572200775},{"word":"no","start":45.230938,"end":45.470936,"confidence":0.8803711,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.2472727596759796},{"word":"longer","start":45.470936,"end":45.790936,"confidence":0.9980469,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.2226875126361847},{"word":"with","start":45.790936,"end":45.950935,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2008068561553955},{"word":"us","start":45.950935,"end":46.450935,"confidence":1.0,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.1677793115377426},{"word":"thanks","start":46.75094,"end":47.07094,"confidence":0.94921875,"punctuated_word":"Thanks","sentiment":"neutral","sentiment_score":-0.006013855338096619},{"word":"anyway","start":47.07094,"end":47.57094,"confidence":0.8845215,"punctuated_word":"anyway.","sentiment":"neutral","sentiment_score":0.01987731456756592},{"word":"bye","start":50.91094,"end":51.41094,"confidence":0.8039551,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.12288916856050491}],"paragraphs":{"transcript":"\nDaniel speaking. No. Daniel. No. Well, Julissa Julissa is my own employee.\n\nYep. Have you been speaking to to Julie recently? Okay. Yeah. He's he's moved on from the business, so I'm not sure how to get a hold of him these days.\n\nBut, yeah, he's no no longer with us. Thanks anyway. Bye.","paragraphs":[{"sentences":[{"text":"Daniel speaking.","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":-0.018909878097474575},{"text":"No.","start":6.7999997,"end":7.12,"sentiment":"neutral","sentiment_score":-0.13872787356376648},{"text":"Daniel.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":-0.100972518324852},{"text":"No.","start":10.8,"end":10.88,"sentiment":"neutral","sentiment_score":-0.18014466762542725},{"text":"Well, Julissa Julissa is my own employee.","start":10.88,"end":13.059999,"sentiment":"neutral","sentiment_score":0.02295239402779511}],"sentiment":"neutral","sentiment_score":-0.024749838126202423,"num_words":12,"start":2.24,"end":13.059999},{"sentences":[{"text":"Yep.","start":26.435,"end":26.935,"sentiment":"neutral","sentiment_score":0.016598936170339584},{"text":"Have you been speaking to to Julie recently?","start":27.395,"end":29.335,"sentiment":"neutral","sentiment_score":-0.0016484514926560223},{"text":"Okay.","start":37.760002,"end":38.260002,"sentiment":"neutral","sentiment_score":-0.018316391855478287},{"text":"Yeah.","start":38.4,"end":38.72,"sentiment":"neutral","sentiment_score":-0.04557947441935539},{"text":"He's he's moved on from the business, so I'm not sure how to get a hold of him these days.","start":38.72,"end":43.650936,"sentiment":"neutral","sentiment_score":-0.13316014781594276}],"sentiment":"neutral","sentiment_score":-0.08786088704401927,"num_words":31,"start":26.435,"end":43.650936},{"sentences":[{"text":"But, yeah, he's no no longer with us.","start":44.350937,"end":46.450935,"sentiment":"neutral","sentiment_score":-0.16568345297127962},{"text":"Thanks anyway.","start":46.75094,"end":47.57094,"sentiment":"neutral","sentiment_score":0.006931729614734651},{"text":"Bye.","start":50.91094,"end":51.41094,"sentiment":"neutral","sentiment_score":0.12288916856050491}],"sentiment":"neutral","sentiment_score":-0.10806499963456934,"num_words":11,"start":44.350937,"end":51.41094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Daniel speaking.\n\nChannel 0: Sorry. Julia?\n\nChannel 1: No. Daniel.\n\nChannel 0: Sorry. I think I dialed the wrong number. Thank\n\nChannel 1: No. Well,\n\nChannel 0: you.\n\nChannel 1: Julissa Julissa is my own employee.\n\nChannel 0: Yep. So I this is regarding the introductory meeting that we're requesting with them. Name of the company is Cloud Solution IT.\n\nChannel 1: Yep. Have you been speaking\n\nChannel 0: Yeah.\n\nChannel 1: to to Julie recently?\n\nChannel 0: I think the last time, sir, it was last year, sir. I think due July of last year twenty twenty five.\n\nChannel 1: Okay. Yeah. He's he's moved on from the business, so I'm not sure how to get a hold of him these days. But, yeah,\n\nChannel 0: Alright.\n\nChannel 1: he's no no longer with us. Thanks anyway.\n\nChannel 0: Alright. No. No no worries. Thank you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Daniel speaking.","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":-0.018909878097474575}],"sentiment":"neutral","sentiment_score":-0.018909878097474575,"channel":1,"num_words":2,"start":2.24,"end":3.06},{"sentences":[{"text":"Sorry.","start":4.72,"end":5.12,"sentiment":"neutral","sentiment_score":-0.04286326467990875},{"text":"Julia?","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":-0.032524146139621735}],"sentiment":"neutral","sentiment_score":-0.037693705409765244,"channel":0,"num_words":2,"start":4.72,"end":5.62},{"sentences":[{"text":"No.","start":6.7999997,"end":7.12,"sentiment":"neutral","sentiment_score":-0.13872787356376648},{"text":"Daniel.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":-0.100972518324852}],"sentiment":"neutral","sentiment_score":-0.11985019594430923,"channel":1,"num_words":2,"start":6.7999997,"end":7.62},{"sentences":[{"text":"Sorry.","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":-0.1885390430688858},{"text":"I think I dialed the wrong number.","start":8.96,"end":10.42,"sentiment":"neutral","sentiment_score":-0.27368737970079693},{"text":"Thank","start":10.639999,"end":10.88,"sentiment":"neutral","sentiment_score":-0.13570278882980347}],"sentiment":"neutral","sentiment_score":-0.2488948322004742,"channel":0,"num_words":9,"start":8.639999,"end":10.88},{"sentences":[{"text":"No.","start":10.8,"end":10.88,"sentiment":"neutral","sentiment_score":-0.18014466762542725},{"text":"Well,","start":10.88,"end":10.96,"sentiment":"neutral","sentiment_score":0.011463886126875876}],"sentiment":"neutral","sentiment_score":-0.08434039074927568,"channel":1,"num_words":2,"start":10.8,"end":10.96},{"sentences":[{"text":"you.","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":-0.08657848834991455}],"sentiment":"neutral","sentiment_score":-0.08657848834991455,"channel":0,"num_words":1,"start":10.88,"end":11.38},{"sentences":[{"text":"Julissa Julissa is my own employee.","start":10.96,"end":13.059999,"sentiment":"neutral","sentiment_score":0.024867145344614983}],"sentiment":"neutral","sentiment_score":0.024867145344614983,"channel":1,"num_words":6,"start":10.96,"end":13.059999},{"sentences":[{"text":"Yep.","start":15.225,"end":15.725,"sentiment":"neutral","sentiment_score":0.05067919194698334},{"text":"So I this is regarding the introductory meeting that we're requesting with them.","start":16.585001,"end":20.925,"sentiment":"neutral","sentiment_score":0.02815286098764493},{"text":"Name of the company is Cloud Solution IT.","start":21.785,"end":24.445,"sentiment":"neutral","sentiment_score":0.018093123100697994}],"sentiment":"neutral","sentiment_score":0.02551869861781597,"channel":0,"num_words":22,"start":15.225,"end":24.445},{"sentences":[{"text":"Yep.","start":26.435,"end":26.935,"sentiment":"neutral","sentiment_score":0.016598936170339584},{"text":"Have you been speaking","start":27.395,"end":28.195,"sentiment":"neutral","sentiment_score":-0.0009208453120663762}],"sentiment":"neutral","sentiment_score":0.0025831109844148157,"channel":1,"num_words":5,"start":26.435,"end":28.195},{"sentences":[{"text":"Yeah.","start":28.185001,"end":28.685001,"sentiment":"neutral","sentiment_score":0.004670754075050354}],"sentiment":"neutral","sentiment_score":0.004670754075050354,"channel":0,"num_words":1,"start":28.185001,"end":28.685001},{"sentences":[{"text":"to to Julie recently?","start":28.195,"end":29.335,"sentiment":"neutral","sentiment_score":-0.0023760576732456684}],"sentiment":"neutral","sentiment_score":-0.0023760576732456684,"channel":1,"num_words":4,"start":28.195,"end":29.335},{"sentences":[{"text":"I think the last time, sir, it was last year, sir.","start":30.83,"end":34.190002,"sentiment":"neutral","sentiment_score":-0.05121724984862588},{"text":"I think due July of last year twenty twenty five.","start":34.190002,"end":37.33,"sentiment":"neutral","sentiment_score":-0.02119384929537773}],"sentiment":"neutral","sentiment_score":-0.036920392442317235,"channel":0,"num_words":21,"start":30.83,"end":37.33},{"sentences":[{"text":"Okay.","start":37.760002,"end":38.260002,"sentiment":"neutral","sentiment_score":-0.018316391855478287},{"text":"Yeah.","start":38.4,"end":38.72,"sentiment":"neutral","sentiment_score":-0.04557947441935539},{"text":"He's he's moved on from the business, so I'm not sure how to get a hold of him these days.","start":38.72,"end":43.650936,"sentiment":"neutral","sentiment_score":-0.13316014781594276},{"text":"But, yeah,","start":44.350937,"end":44.670937,"sentiment":"neutral","sentiment_score":-0.05897735431790352}],"sentiment":"neutral","sentiment_score":-0.11854389713456233,"channel":1,"num_words":24,"start":37.760002,"end":44.670937},{"sentences":[{"text":"Alright.","start":44.59094,"end":45.09094,"sentiment":"neutral","sentiment_score":-0.07087276875972748}],"sentiment":"neutral","sentiment_score":-0.07087276875972748,"channel":0,"num_words":1,"start":44.59094,"end":45.09094},{"sentences":[{"text":"he's no no longer with us.","start":44.670937,"end":46.450935,"sentiment":"neutral","sentiment_score":-0.201252152522405},{"text":"Thanks anyway.","start":46.75094,"end":47.57094,"sentiment":"neutral","sentiment_score":0.006931729614734651}],"sentiment":"neutral","sentiment_score":-0.14920618198812008,"channel":1,"num_words":8,"start":44.670937,"end":47.57094},{"sentences":[{"text":"Alright.","start":48.27094,"end":48.75094,"sentiment":"neutral","sentiment_score":0.0855771154165268},{"text":"No.","start":48.75094,"end":48.990936,"sentiment":"neutral","sentiment_score":0.0783739686012268},{"text":"No no worries.","start":48.990936,"end":49.710938,"sentiment":"neutral","sentiment_score":0.12399431814750035},{"text":"Thank you.","start":49.710938,"end":50.45094,"sentiment":"positive","sentiment_score":0.3555995523929596}],"sentiment":"neutral","sentiment_score":0.17816187760659627,"channel":0,"num_words":7,"start":48.27094,"end":50.45094},{"sentences":[{"text":"Bye.","start":50.91094,"end":51.41094,"sentiment":"neutral","sentiment_score":0.12288916856050491}],"sentiment":"neutral","sentiment_score":0.12288916856050491,"channel":1,"num_words":1,"start":50.91094,"end":51.41094}]},"summary":{"result":"success","short":"The customer calls the wrong number and accidentally dials the wrong number. The agent apologizes and explains that the customer is calling about an introductory meeting with a company called Cloud Solutions IT. The agent informs the customer that the employee has moved on and they are unable to contact him at the moment."},"intents":{"segments":[{"text":"So I this is regarding the introductory meeting that we're requesting with them. Name of the company is Cloud Solution IT. Yep.","start_word":25,"end_word":46,"intents":[{"intent":"Request introduction meeting","confidence_score":0.02555107}]},{"text":"I think the last time, sir, it was last year, sir. I think due July of last year twenty twenty five. Okay. Yeah. He's he's moved on from the business, so I'm not sure how to get a hold of him these days. But, yeah, Alright. he's no no longer with us. Thanks anyway.","start_word":56,"end_word":109,"intents":[{"intent":"Confirm current employment","confidence_score":0.00017123828}]},{"text":"he's no no longer with us. Thanks anyway.","start_word":102,"end_word":109,"intents":[{"intent":"Confirm absence","confidence_score":0.0009736373}]}]},"sentiments":{"segments":[{"text":"Daniel speaking. Sorry. Julia? No. Daniel. Sorry. I think I dialed the wrong number. Thank No. you. Well, Julissa Julissa is my own employee. Yep. So I this is regarding the introductory meeting that we're requesting with them. Name of the company is Cloud Solution IT. Yep. Have you been speaking Yeah. to to Julie recently? I think the last time, sir, it was last year, sir. I think due July of last year twenty twenty five. Okay. Yeah. He's he's moved on from the business, so I'm not sure how to get a hold of him these days. But, yeah, Alright. he's no no longer with us. Thanks anyway. Alright. No. No no worries.","start_word":0,"end_word":114,"sentiment":"neutral","sentiment_score":-0.05369791388511658},{"text":"Thank you.","start_word":115,"end_word":116,"sentiment":"positive","sentiment_score":0.35753703117370605},{"text":"Bye.","start_word":117,"end_word":117,"sentiment":"neutral","sentiment_score":0.1647733449935913}],"average":{"sentiment":"neutral","sentiment_score":-0.043430965879689094}}}}