{"metadata":{"transaction_key":"deprecated","request_id":"019f20d6-aaa2-7af3-bd90-333b6fe16ded","sha256":"9693047cbf3b425eb6d0167301b692dae14055ef7428971dca40240115462ca1","created":"2026-07-02T03:19:28.606Z","duration":256.96793,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":760,"output_tokens":76},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":817,"output_tokens":819},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":817,"output_tokens":18}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Melissa from Airtel accounts. I'm speaking to Jason. Right? Hi, Jason. How are you today? That's great to hear. I'm fine. Thank you so much for answering my phone call. This is in reference to your inquiry about your bill. Please, let me know your concern or questions so we can sort this out. I believe you're referring to the bill that you received yesterday amounting to $65.44. Oh, okay. Got it. Let me just check your account here. Okay? One moment. Yeah. That's right. So based on your account record, you signed up for a Gigafy twenty five under a twenty four month contract. So along with this contract, you are eligible for the six months discounted period, 15%. And then also one moment here. Let me just go back twenty four month and then a free month. K? So, technically, your service has been activated June 2. So your first month was June 2 to July 2. Reason why the bill that you received yesterday, if you will be going over to the fourth page, it will reflect the billing period, which is July 3 to July 31, which is $65.44 because you're under the plan super basic with standard price of $69.95. However, after this bill because the bill, it's it's not the full month. Right? Because we've credited thirty days from the date that was activated, and then the first bill, it's it's less than thirty days. The reason why it's not $69.95. However, from August to okay. I lost the page. I just need to go back. From August until January, so August, September, October, November, December, January, you will receive a bill with a 15% discount reflecting full month. So, technically, by next month, the bill that you receive is August 1, and then it will cover August 1 till the end with a 15% discount, which is around $59 and some change. And then after six months, once the discounted period has been fulfilled, it will revert to standard price, which is $69.95. I hope it answer your question, or if you do have any clarification, please let me know. Alright. And since I have you on the line, would you like to set up a direct debit so we could we can ensure your payment is timely and we could avoid any late fee on your account? You can use your credit card or your bank account, BSB. No? Okay. Sure. Not a problem. I do respect your decision. So if you need any assistance with the payment process, just let us know. You you received the credential where you can log in your account through the portal, right, and make a payment as well? You do have those details, if I may ask? Oh, okay. I'll just resend to you so you have a reference. Alright? Okay. Thank you, Jason. And if you need any assistance, just let us know. We're open from Monday to Friday until 6PM. Okay? Alright. Thank you. Have a good one. Be safe. 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Good afternoon. This is Melissa from Airtel accounts. I'm speaking to Jason. Right?\n\nHi, Jason. How are you today? That's great to hear. I'm fine. Thank you so much for answering my phone call.\n\nThis is in reference to your inquiry about your bill. Please, let me know your concern or questions so we can sort this out. I believe you're referring to the bill that you received yesterday amounting to $65.44. Oh, okay. Got it.\n\nLet me just check your account here. Okay? One moment. Yeah. That's right.\n\nSo based on your account record, you signed up for a Gigafy twenty five under a twenty four month contract. So along with this contract, you are eligible for the six months discounted period, 15%. And then also one moment here. Let me just go back twenty four month and then a free month. K?\n\nSo, technically, your service has been activated June 2. So your first month was June 2 to July 2. Reason why the bill that you received yesterday, if you will be going over to the fourth page, it will reflect the billing period, which is July 3 to July 31, which is $65.44 because you're under the plan super basic with standard price of $69.95. However, after this bill because the bill, it's it's not the full month. Right?\n\nBecause we've credited thirty days from the date that was activated, and then the first bill, it's it's less than thirty days. The reason why it's not $69.95. However, from August to okay. I lost the page. I just need to go back.\n\nFrom August until January, so August, September, October, November, December, January, you will receive a bill with a 15% discount reflecting full month. So, technically, by next month, the bill that you receive is August 1, and then it will cover August 1 till the end with a 15% discount, which is around $59 and some change. And then after six months, once the discounted period has been fulfilled, it will revert to standard price, which is $69.95. I hope it answer your question, or if you do have any clarification, please let me know. Alright.\n\nAnd since I have you on the line, would you like to set up a direct debit so we could we can ensure your payment is timely and we could avoid any late fee on your account? You can use your credit card or your bank account, BSB. No? Okay. Sure.\n\nNot a problem. I do respect your decision. So if you need any assistance with the payment process, just let us know. You you received the credential where you can log in your account through the portal, right, and make a payment as well? You do have those details, if I may ask?\n\nOh, okay. I'll just resend to you so you have a reference. Alright? Okay. Thank you, Jason.\n\nAnd if you need any assistance, just let us know. We're open from Monday to Friday until 6PM. Okay? Alright. Thank you.\n\nHave a good one. Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.11811062693595886},{"text":"Good afternoon.","start":3.6,"end":4.34,"sentiment":"neutral","sentiment_score":0.1787385419011116},{"text":"This is Melissa from Airtel accounts.","start":4.7999997,"end":7.94,"sentiment":"neutral","sentiment_score":0.0979163038233916},{"text":"I'm speaking to Jason.","start":8.639999,"end":9.92,"sentiment":"neutral","sentiment_score":0.05027535557746887},{"text":"Right?","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.05658432096242905}],"sentiment":"neutral","sentiment_score":0.0943408054964883,"num_words":14,"start":3.1999998,"end":10.42},{"sentences":[{"text":"Hi, Jason.","start":12.465,"end":13.345,"sentiment":"neutral","sentiment_score":0.16029906272888184},{"text":"How are you today?","start":13.345,"end":14.405001,"sentiment":"neutral","sentiment_score":0.23925261944532394},{"text":"That's great to hear.","start":16.465,"end":17.345001,"sentiment":"positive","sentiment_score":0.6533728390932083},{"text":"I'm fine.","start":17.345001,"end":17.745,"sentiment":"positive","sentiment_score":0.4276075214147568},{"text":"Thank you so much for answering my phone call.","start":17.745,"end":19.665,"sentiment":"positive","sentiment_score":0.5195834040641785}],"sentiment":"positive","sentiment_score":0.4486936018580482,"num_words":21,"start":12.465,"end":19.665},{"sentences":[{"text":"This is in reference to your inquiry about your bill.","start":19.665,"end":22.945,"sentiment":"neutral","sentiment_score":0.09062818437814713},{"text":"Please, let me know your concern or questions so we can sort this out.","start":22.945,"end":27.685001,"sentiment":"neutral","sentiment_score":0.11963291359799248},{"text":"I believe you're referring to the bill that you received yesterday amounting to 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right.","start":46.775,"end":47.595,"sentiment":"neutral","sentiment_score":0.03742937557399273}],"sentiment":"neutral","sentiment_score":0.01238268413222753,"num_words":13,"start":40.85,"end":47.595},{"sentences":[{"text":"So based on your account record, you signed up for a Gigafy twenty five under a twenty four month contract.","start":47.735,"end":57.79,"sentiment":"neutral","sentiment_score":0.035948306880891324},{"text":"So along with this contract, you are eligible for the six months discounted period, 15%.","start":58.17,"end":67.869995,"sentiment":"neutral","sentiment_score":0.11134424159924189},{"text":"And then also one moment here.","start":68.90501,"end":71.705,"sentiment":"neutral","sentiment_score":0.0494300319502751},{"text":"Let me just go back twenty four month and then a free month.","start":71.705,"end":76.925,"sentiment":"neutral","sentiment_score":0.03396321503588787},{"text":"K?","start":77.305,"end":77.805,"sentiment":"neutral","sentiment_score":0.017248913645744324}],"sentiment":"neutral","sentiment_score":0.057172375680370764,"num_words":55,"start":47.735,"end":77.805},{"sentences":[{"text":"So, technically, your service has been activated June 2.","start":77.945,"end":82.845,"sentiment":"neutral","sentiment_score":0.0013454315356082383},{"text":"So your first month was June 2 to July 2.","start":83.240005,"end":87.82001,"sentiment":"neutral","sentiment_score":-0.01135440096259117},{"text":"Reason why the bill that you received yesterday, if you will be going over to the fourth page, it will reflect the billing period, which is July 3 to July 31, which is $65.44 because you're under the plan super basic with standard price of $69.95.","start":88.36,"end":113.64,"sentiment":"neutral","sentiment_score":-0.017106585908154753},{"text":"However, after this bill because the bill, it's it's not the full month.","start":113.64,"end":118.6,"sentiment":"neutral","sentiment_score":-0.2342482048731584},{"text":"Right?","start":118.6,"end":119.1,"sentiment":"neutral","sentiment_score":-0.15001456439495087}],"sentiment":"neutral","sentiment_score":-0.05169087728261476,"num_words":79,"start":77.945,"end":119.1},{"sentences":[{"text":"Because we've credited thirty days from the date that was activated, and then the first bill, it's it's less than thirty days.","start":119.479996,"end":127.775,"sentiment":"neutral","sentiment_score":-0.1662847132168033},{"text":"The reason why it's not $69.95.","start":127.775,"end":131.215,"sentiment":"neutral","sentiment_score":-0.18724528203407922},{"text":"However, from August to okay.","start":131.215,"end":136.39,"sentiment":"neutral","sentiment_score":-0.06210852041840553},{"text":"I lost the page.","start":136.45001,"end":137.75,"sentiment":"neutral","sentiment_score":-0.3234802857041359},{"text":"I just need to go back.","start":138.21,"end":139.49,"sentiment":"neutral","sentiment_score":-0.22258167465527853}],"sentiment":"neutral","sentiment_score":-0.17957416687940442,"num_words":43,"start":119.479996,"end":139.49},{"sentences":[{"text":"From August until January, so August, September, October, November, December, January, you will receive a bill with a 15% discount reflecting full month.","start":139.49,"end":153.235,"sentiment":"neutral","sentiment_score":0.029946341867680134},{"text":"So, technically, by next month, the bill that you receive is August 1, and then it will cover August 1 till the end with a 15% discount, which is around $59 and some change.","start":153.535,"end":167.45,"sentiment":"neutral","sentiment_score":0.04737831953474704},{"text":"And then after six months, once the discounted period has been fulfilled, it will revert to standard price, which is $69.95.","start":167.83,"end":179.30501,"sentiment":"neutral","sentiment_score":0.055108067712613514},{"text":"I hope it answer your question, or if you do have any clarification, please let me know.","start":179.845,"end":185.145,"sentiment":"neutral","sentiment_score":0.15358040613286636},{"text":"Alright.","start":188.63,"end":188.95,"sentiment":"neutral","sentiment_score":0.12074759602546692}],"sentiment":"neutral","sentiment_score":0.06446367343111585,"num_words":96,"start":139.49,"end":188.95},{"sentences":[{"text":"And since I have you on the line, would you like to set up a direct debit so we could we can ensure your payment is timely and we could avoid any late fee on your account?","start":188.95,"end":198.95,"sentiment":"neutral","sentiment_score":0.12808727563635722},{"text":"You can use your credit card or your bank account, BSB.","start":198.95,"end":202.17,"sentiment":"neutral","sentiment_score":0.057770793410864746},{"text":"No?","start":203.99501,"end":204.49501,"sentiment":"neutral","sentiment_score":-0.0017215609550476074},{"text":"Okay.","start":205.91501,"end":206.395,"sentiment":"neutral","sentiment_score":0.09035372734069824},{"text":"Sure.","start":206.395,"end":206.63501,"sentiment":"neutral","sentiment_score":0.1275673508644104}],"sentiment":"neutral","sentiment_score":0.10962563614342727,"num_words":51,"start":188.95,"end":206.63501},{"sentences":[{"text":"Not a problem.","start":206.63501,"end":207.615,"sentiment":"neutral","sentiment_score":0.2692715922991435},{"text":"I do respect your decision.","start":207.755,"end":209.295,"sentiment":"positive","sentiment_score":0.33840898871421815},{"text":"So if you need any assistance with the payment process, just let us know.","start":209.515,"end":215.435,"sentiment":"neutral","sentiment_score":0.15127904926027572},{"text":"You you received the credential where you can log in your account through the portal, right, and make a payment as well?","start":215.435,"end":223.61,"sentiment":"neutral","sentiment_score":0.11345497078516266},{"text":"You do have those details, if I may ask?","start":226.31,"end":229.21,"sentiment":"neutral","sentiment_score":0.041448039934039116}],"sentiment":"neutral","sentiment_score":0.14126053069419456,"num_words":53,"start":206.63501,"end":229.21},{"sentences":[{"text":"Oh, okay.","start":232.57501,"end":233.05501,"sentiment":"neutral","sentiment_score":0.026939846575260162},{"text":"I'll just resend to you so you have a reference.","start":233.05501,"end":236.27501,"sentiment":"neutral","sentiment_score":0.045215966552495955},{"text":"Alright?","start":236.335,"end":236.835,"sentiment":"neutral","sentiment_score":0.05170566961169243},{"text":"Okay.","start":238.335,"end":238.835,"sentiment":"neutral","sentiment_score":0.2047360837459564},{"text":"Thank you, Jason.","start":238.895,"end":239.93501,"sentiment":"positive","sentiment_score":0.34236403306325275}],"sentiment":"neutral","sentiment_score":0.10526901242487571,"num_words":17,"start":232.57501,"end":239.93501},{"sentences":[{"text":"And if you need any assistance, just let us know.","start":239.93501,"end":242.95999,"sentiment":"neutral","sentiment_score":0.1736407220363617},{"text":"We're open from Monday to Friday until 6PM.","start":242.95999,"end":246.8,"sentiment":"neutral","sentiment_score":0.11103629972785711},{"text":"Okay?","start":246.8,"end":247.3,"sentiment":"neutral","sentiment_score":0.1200605034828186},{"text":"Alright.","start":249.04,"end":249.54,"sentiment":"neutral","sentiment_score":0.3292577862739563},{"text":"Thank you.","start":249.84,"end":250.48,"sentiment":"positive","sentiment_score":0.5136793553829193}],"sentiment":"neutral","sentiment_score":0.18642611903223125,"num_words":22,"start":239.93501,"end":250.48},{"sentences":[{"text":"Have a good one.","start":250.48,"end":251.62,"sentiment":"positive","sentiment_score":0.5899847000837326},{"text":"Be safe.","start":251.76,"end":252.58,"sentiment":"neutral","sentiment_score":0.19650620594620705},{"text":"Bye bye.","start":252.95999,"end":253.62,"sentiment":"neutral","sentiment_score":0.029273036867380142}],"sentiment":"positive","sentiment_score":0.3514371607452631,"num_words":8,"start":250.48,"end":253.62}]}}]},{"alternatives":[{"transcript":"Good afternoon. This is Jason. Yes. I tried. Yeah. Good. Thanks. And yourself? Yeah. That's right. I thought I was on a different plan to that. That was all. Because I signed up for a twenty four months contract? Yes. Yes. Yes. Mhmm. Okay. Again, no. That's fine. I'll get a pen. Okay. No. Thanks. No. Okay. No worries. I don't know, probably. Okay. No worries. Thanks. Okay. No worries at all. Thanks. Bye.","confidence":0.97802734,"words":[{"word":"good","start":1.04,"end":1.28,"confidence":0.62353516,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.1798975020647049},{"word":"afternoon","start":1.28,"end":1.5999999,"confidence":0.99853516,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.11894115805625916},{"word":"this","start":1.5999999,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.08406037092208862},{"word":"is","start":1.8399999,"end":1.92,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0868263766169548},{"word":"jason","start":1.92,"end":2.42,"confidence":0.9980469,"punctuated_word":"Jason.","sentiment":"neutral","sentiment_score":0.1016680896282196},{"word":"yes","start":10.8,"end":11.04,"confidence":0.7519531,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04538940265774727},{"word":"i","start":11.04,"end":11.28,"confidence":0.95947266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04357663542032242},{"word":"tried","start":11.28,"end":11.78,"confidence":0.82592773,"punctuated_word":"tried.","sentiment":"neutral","sentiment_score":0.05432821065187454},{"word":"yeah","start":14.48,"end":14.719999,"confidence":0.97143555,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2284645438194275},{"word":"good","start":14.719999,"end":14.96,"confidence":0.99121094,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.42777907848358154},{"word":"thanks","start":14.96,"end":15.28,"confidence":0.98706055,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.47084614634513855},{"word":"and","start":15.28,"end":15.44,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.19552086293697357},{"word":"yourself","start":15.44,"end":15.94,"confidence":1.0,"punctuated_word":"yourself?","sentiment":"neutral","sentiment_score":0.295428991317749},{"word":"yeah","start":35.98,"end":36.3,"confidence":0.85009766,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02478865534067154},{"word":"that's","start":36.3,"end":36.46,"confidence":0.99658203,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.04014580696821213},{"word":"right","start":36.46,"end":36.7,"confidence":0.94433594,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":-0.05264696478843689},{"word":"i","start":36.7,"end":36.78,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1709960550069809},{"word":"thought","start":36.78,"end":36.9,"confidence":0.97998047,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.1698037087917328},{"word":"i","start":36.9,"end":37.02,"confidence":0.5395508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20980893075466156},{"word":"was","start":37.02,"end":37.260002,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.19689209759235385},{"word":"on","start":37.260002,"end":37.34,"confidence":0.97802734,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.155704528093338},{"word":"a","start":37.34,"end":37.5,"confidence":0.9770508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18246999382972717},{"word":"different","start":37.5,"end":37.9,"confidence":0.99902344,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.18456794321537015},{"word":"plan","start":37.9,"end":38.06,"confidence":0.9667969,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.19256676733493805},{"word":"to","start":38.06,"end":38.22,"confidence":0.9248047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12715508043766022},{"word":"that","start":38.22,"end":38.46,"confidence":0.74316406,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.12610232830047607},{"word":"that","start":38.46,"end":38.54,"confidence":0.9873047,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.11185847222805025},{"word":"was","start":38.54,"end":38.78,"confidence":0.9873047,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.11311713606119156},{"word":"all","start":38.78,"end":39.28,"confidence":0.84228516,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.07123693823814392},{"word":"because","start":42.940002,"end":43.260002,"confidence":0.5576172,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.001776270568370819},{"word":"i","start":43.260002,"end":43.34,"confidence":0.9448242,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.002008655108511448},{"word":"signed","start":43.34,"end":43.58,"confidence":0.8496094,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":0.0008820388466119766},{"word":"up","start":43.58,"end":43.74,"confidence":0.984375,"punctuated_word":"up","sentiment":"neutra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afternoon. This is Jason. Yes. I tried. Yeah.\n\nGood. Thanks. And yourself? Yeah. That's right.\n\nI thought I was on a different plan to that. That was all. Because I signed up for a twenty four months contract? Yes. Yes.\n\nYes. Mhmm. Okay. Again, no. That's fine.\n\nI'll get a pen. Okay. No. Thanks. No.\n\nOkay. No worries. I don't know, probably. Okay. No worries.\n\nThanks. Okay. No worries at all. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.04,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.14941933006048203},{"text":"This is Jason.","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.09085161238908768},{"text":"Yes.","start":10.8,"end":11.04,"sentiment":"neutral","sentiment_score":0.04538940265774727},{"text":"I tried.","start":11.04,"end":11.78,"sentiment":"neutral","sentiment_score":0.04895242303609848},{"text":"Yeah.","start":14.48,"end":14.719999,"sentiment":"neutral","sentiment_score":0.2284645438194275}],"sentiment":"neutral","sentiment_score":0.1047946988708443,"num_words":9,"start":1.04,"end":14.719999},{"sentences":[{"text":"Good.","start":14.719999,"end":14.96,"sentiment":"positive","sentiment_score":0.42777907848358154},{"text":"Thanks.","start":14.96,"end":15.28,"sentiment":"positive","sentiment_score":0.47084614634513855},{"text":"And yourself?","start":15.28,"end":15.94,"sentiment":"neutral","sentiment_score":0.2454749271273613},{"text":"Yeah.","start":35.98,"end":36.3,"sentiment":"neutral","sentiment_score":-0.02478865534067154},{"text":"That's right.","start":36.3,"end":36.7,"sentiment":"neutral","sentiment_score":-0.04639638587832451}],"sentiment":"neutral","sentiment_score":0.1817133788551603,"num_words":7,"start":14.719999,"end":36.7},{"sentences":[{"text":"I thought I was on a different plan to that.","start":36.7,"end":38.46,"sentiment":"neutral","sentiment_score":-0.17160674333572387},{"text":"That was all.","start":38.46,"end":39.28,"sentiment":"neutral","sentiment_score":-0.09873751550912857},{"text":"Because I signed up for a twenty four months contract?","start":42.940002,"end":45.145,"sentiment":"neutral","sentiment_score":0.001050001149997115},{"text":"Yes.","start":55.364998,"end":55.864998,"sentiment":"neutral","sentiment_score":0.028995338827371597},{"text":"Yes.","start":58.165,"end":58.5,"sentiment":"neutral","sentiment_score":0.06286604702472687}],"sentiment":"neutral","sentiment_score":-0.0763967433013022,"num_words":25,"start":36.7,"end":58.5},{"sentences":[{"text":"Yes.","start":78.195,"end":78.695,"sentiment":"neutral","sentiment_score":0.017411071807146072},{"text":"Mhmm.","start":119.48,"end":119.98,"sentiment":"neutral","sentiment_score":-0.18216145038604736},{"text":"Okay.","start":185.625,"end":185.865,"sentiment":"neutral","sentiment_score":0.07364173233509064},{"text":"Again, no.","start":185.865,"end":186.345,"sentiment":"neutral","sentiment_score":0.03239952027797699},{"text":"That's fine.","start":186.345,"end":186.905,"sentiment":"neutral","sentiment_score":0.1337166130542755}],"sentiment":"neutral","sentiment_score":0.03444623148867062,"num_words":7,"start":78.195,"end":186.905},{"sentences":[{"text":"I'll get a pen.","start":186.905,"end":187.88501,"sentiment":"neutral","sentiment_score":0.11220156773924828},{"text":"Okay.","start":193.225,"end":193.725,"sentiment":"neutral","sentiment_score":0.16723290085792542},{"text":"No.","start":202.22,"end":202.38,"sentiment":"neutral","sentiment_score":0.015007320791482924},{"text":"Thanks.","start":202.38,"end":202.88,"sentiment":"neutral","sentiment_score":0.04044986516237259},{"text":"No.","start":204.70001,"end":205.20001,"sentiment":"neutral","sentiment_score":0.01951991021633148}],"sentiment":"neutral","sentiment_score":0.08637703349813819,"num_words":8,"start":186.905,"end":205.20001},{"sentences":[{"text":"Okay.","start":224.25,"end":224.65001,"sentiment":"neutral","sentiment_score":0.05805182456970215},{"text":"No worries.","start":224.65001,"end":225.31,"sentiment":"neutral","sentiment_score":0.07530951872467995},{"text":"I don't know, probably.","start":230.02501,"end":231.24501,"sentiment":"neutral","sentiment_score":-0.08258215896785259},{"text":"Okay.","start":236.66501,"end":237.065,"sentiment":"neutral","sentiment_score":0.07226505875587463},{"text":"No worries.","start":237.065,"end":237.625,"sentiment":"neutral","sentiment_score":0.1202777549624443}],"sentiment":"neutral","sentiment_score":0.019116279482841492,"num_words":10,"start":224.25,"end":237.625},{"sentences":[{"text":"Thanks.","start":237.625,"end":238.125,"sentiment":"neutral","sentiment_score":0.21676813066005707},{"text":"Okay.","start":247.88,"end":248.2,"sentiment":"neutral","sentiment_score":0.10567601025104524},{"text":"No worries at all.","start":248.2,"end":249.34,"sentiment":"neutral","sentiment_score":0.14087019488215446},{"text":"Thanks.","start":250.36,"end":250.86,"sentiment":"positive","sentiment_score":0.5791393518447876},{"text":"Bye.","start":251.48,"end":251.98,"sentiment":"neutral","sentiment_score":0.2960982918739319}],"sentiment":"neutral","sentiment_score":0.22014532051980495,"num_words":8,"start":237.625,"end":251.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. This is Jason.\n\nChannel 0: Hi. Good afternoon. This is Melissa from Airtel accounts. I'm speaking to Jason. Right?\n\nChannel 1: Yes. I tried.\n\nChannel 0: Hi, Jason. How are you today?\n\nChannel 1: Yeah. Good. Thanks. And yourself?\n\nChannel 0: That's great to hear. I'm fine. Thank you so much for answering my phone call. This is in reference to your inquiry about your bill. Please, let me know your concern or questions so we can sort this out.\n\nI believe you're referring to the bill that you received yesterday amounting to $65.44.\n\nChannel 1: Yeah. That's right. I thought I was on a different plan to that. That was all.\n\nChannel 0: Oh, okay. Got it. Let me just check your account here.\n\nChannel 1: Because\n\nChannel 0: Okay?\n\nChannel 1: I signed up\n\nChannel 0: One\n\nChannel 1: for a\n\nChannel 0: moment.\n\nChannel 1: twenty four months contract?\n\nChannel 0: Yeah. That's right. So based on your account record, you signed up for a Gigafy twenty five under\n\nChannel 1: Yes.\n\nChannel 0: a twenty four month contract.\n\nChannel 1: Yes.\n\nChannel 0: So along with this contract, you are eligible for the six months discounted period, 15%. And then also one moment here. Let me just go back twenty four month and then a free month. K? So,\n\nChannel 1: Yes.\n\nChannel 0: technically, your service has been activated June 2. So your first month was June 2 to July 2. Reason why the bill that you received yesterday, if you will be going over to the fourth page, it will reflect the billing period, which is July 3 to July 31, which is $65.44 because you're under the plan super basic with standard price of $69.95. However, after this bill because the bill, it's it's not the full month. Right?\n\nBecause\n\nChannel 1: Mhmm.\n\nChannel 0: we've credited thirty days from the date that was activated, and then the first bill, it's it's less than thirty days. The reason why it's not $69.95. However, from August to okay. I lost the page. I just need to go back.\n\nFrom August until January, so August, September, October, November, December, January, you will receive a bill with a 15% discount reflecting full month. So, technically, by next month, the bill that you receive is August 1, and then it will cover August 1 till the end with a 15% discount, which is around $59 and some change. And then after six months, once the discounted period has been fulfilled, it will revert to standard price, which is $69.95. I hope it answer your question, or if you do have any clarification, please let me know.\n\nChannel 1: Okay. Again, no. That's fine. I'll get a pen.\n\nChannel 0: Alright. And since I have you on the line, would you like to set up a direct debit so\n\nChannel 1: Okay.\n\nChannel 0: we could we can ensure your payment is timely and we could avoid any late fee on your account? You can use your credit card or your bank account, BSB.\n\nChannel 1: No. Thanks.\n\nChannel 0: No?\n\nChannel 1: No.\n\nChannel 0: Okay. Sure. Not a problem. I do respect your decision. So if you need any assistance with the payment process, just let us know.\n\nYou you received the credential where you can log in your account through the portal, right, and make a payment as well?\n\nChannel 1: Okay. No worries.\n\nChannel 0: You do have those details, if I may ask?\n\nChannel 1: I don't know, probably.\n\nChannel 0: Oh, okay. I'll just resend to you so you have a reference. Alright?\n\nChannel 1: Okay. No worries. Thanks.\n\nChannel 0: Okay. Thank you, Jason. And if you need any assistance, just let us know. We're open from Monday to Friday until 6PM. Okay?\n\nChannel 1: Okay. No worries at all.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Thanks.\n\nChannel 0: Have a good one.\n\nChannel 1: Bye.\n\nChannel 0: Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.04,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.14941933006048203},{"text":"This is Jason.","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.09085161238908768}],"sentiment":"neutral","sentiment_score":0.11427869945764542,"channel":1,"num_words":5,"start":1.04,"end":2.42},{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.11811062693595886},{"text":"Good afternoon.","start":3.6,"end":4.34,"sentiment":"neutral","sentiment_score":0.1787385419011116},{"text":"This is Melissa from Airtel accounts.","start":4.7999997,"end":7.94,"sentiment":"neutral","sentiment_score":0.0979163038233916},{"text":"I'm speaking to Jason.","start":8.639999,"end":9.92,"sentiment":"neutral","sentiment_score":0.05027535557746887},{"text":"Right?","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.05658432096242905}],"sentiment":"neutral","sentiment_score":0.0943408054964883,"channel":0,"num_words":14,"start":3.1999998,"end":10.42},{"sentences":[{"text":"Yes.","start":10.8,"end":11.04,"sentiment":"neutral","sentiment_score":0.04538940265774727},{"text":"I tried.","start":11.04,"end":11.78,"sentiment":"neutral","sentiment_score":0.04895242303609848}],"sentiment":"neutral","sentiment_score":0.04776474957664808,"channel":1,"num_words":3,"start":10.8,"end":11.78},{"sentences":[{"text":"Hi, Jason.","start":12.465,"end":13.345,"sentiment":"neutral","sentiment_score":0.16029906272888184},{"text":"How are you today?","start":13.345,"end":14.405001,"sentiment":"neutral","sentiment_score":0.23925261944532394}],"sentiment":"neutral","sentiment_score":0.21293476720650992,"channel":0,"num_words":6,"start":12.465,"end":14.405001},{"sentences":[{"text":"Yeah.","start":14.48,"end":14.719999,"sentiment":"neutral","sentiment_score":0.2284645438194275},{"text":"Good.","start":14.719999,"end":14.96,"sentiment":"positive","sentiment_score":0.42777907848358154},{"text":"Thanks.","start":14.96,"end":15.28,"sentiment":"positive","sentiment_score":0.47084614634513855},{"text":"And yourself?","start":15.28,"end":15.94,"sentiment":"neutral","sentiment_score":0.2454749271273613}],"sentiment":"neutral","sentiment_score":0.323607924580574,"channel":1,"num_words":5,"start":14.48,"end":15.94},{"sentences":[{"text":"That's great to hear.","start":16.465,"end":17.345001,"sentiment":"positive","sentiment_score":0.6533728390932083},{"text":"I'm fine.","start":17.345001,"end":17.745,"sentiment":"positive","sentiment_score":0.4276075214147568},{"text":"Thank you so much for answering my phone call.","start":17.745,"end":19.665,"sentiment":"positive","sentiment_score":0.5195834040641785},{"text":"This is in reference to your inquiry about your bill.","start":19.665,"end":22.945,"sentiment":"neutral","sentiment_score":0.09062818437814713},{"text":"Please, let me know your concern or questions so we can sort this out.","start":22.945,"end":27.685001,"sentiment":"neutral","sentiment_score":0.11963291359799248}],"sentiment":"neutral","sentiment_score":0.2750281966649569,"channel":0,"num_words":39,"start":16.465,"end":27.685001},{"sentences":[{"text":"I believe you're referring to the bill that you received yesterday amounting to $65.44.","start":28.289999,"end":35.67,"sentiment":"neutral","sentiment_score":-0.025438163163406507}],"sentiment":"neutral","sentiment_score":-0.025438163163406507,"channel":0,"num_words":14,"start":28.289999,"end":35.67},{"sentences":[{"text":"Yeah.","start":35.98,"end":36.3,"sentiment":"neutral","sentiment_score":-0.02478865534067154},{"text":"That's right.","start":36.3,"end":36.7,"sentiment":"neutral","sentiment_score":-0.04639638587832451},{"text":"I thought I was on a different plan to that.","start":36.7,"end":38.46,"sentiment":"neutral","sentiment_score":-0.17160674333572387},{"text":"That was all.","start":38.46,"end":39.28,"sentiment":"neutral","sentiment_score":-0.09873751550912857}],"sentiment":"neutral","sentiment_score":-0.13311633793637156,"channel":1,"num_words":16,"start":35.98,"end":39.28},{"sentences":[{"text":"Oh, okay.","start":39.89,"end":40.449997,"sentiment":"neutral","sentiment_score":-0.013700582087039948},{"text":"Got it.","start":40.449997,"end":40.85,"sentiment":"neutral","sentiment_score":0.006276011932641268},{"text":"Let me just check your account here.","start":40.85,"end":43.175,"sentiment":"neutral","sentiment_score":0.00876192735241992}],"sentiment":"neutral","sentiment_score":0.0042258501052856445,"channel":0,"num_words":11,"start":39.89,"end":43.175},{"sentences":[{"text":"Because","start":42.940002,"end":43.260002,"sentiment":"neutral","sentiment_score":-0.001776270568370819}],"sentiment":"neutral","sentiment_score":-0.001776270568370819,"channel":1,"num_words":1,"start":42.940002,"end":43.260002},{"sentences":[{"text":"Okay?","start":43.175,"end":43.655,"sentiment":"neutral","sentiment_score":0.00344754196703434}],"sentiment":"neutral","sentiment_score":0.00344754196703434,"channel":0,"num_words":1,"start":43.175,"end":43.655},{"sentences":[{"text":"I signed up","start":43.260002,"end":43.74,"sentiment":"neutral","sentiment_score":0.002956092357635498}],"sentiment":"neutral","sentiment_score":0.002956092357635498,"channel":1,"num_words":3,"start":43.260002,"end":43.74},{"sentences":[{"text":"One","start":43.655,"end":43.895,"sentiment":"neutral","sentiment_score":0.0005149152129888535}],"sentiment":"neutral","sentiment_score":0.0005149152129888535,"channel":0,"num_words":1,"start":43.655,"end":43.895},{"sentences":[{"text":"for a","start":43.74,"end":44.085,"sentiment":"neutral","sentiment_score":0.0017930625472217798}],"sentiment":"neutral","sentiment_score":0.0017930625472217798,"channel":1,"num_words":2,"start":43.74,"end":44.085},{"sentences":[{"text":"moment.","start":43.895,"end":44.395,"sentiment":"neutral","sentiment_score":0.010908429510891438}],"sentiment":"neutral","sentiment_score":0.010908429510891438,"channel":0,"num_words":1,"start":43.895,"end":44.395},{"sentences":[{"text":"twenty four months contract?","start":44.165,"end":45.145,"sentiment":"neutral","sentiment_score":-0.00004453002475202074}],"sentiment":"neutral","sentiment_score":-0.00004453002475202074,"channel":1,"num_words":4,"start":44.165,"end":45.145},{"sentences":[{"text":"Yeah.","start":46.535,"end":46.775,"sentiment":"neutral","sentiment_score":0.009911764413118362},{"text":"That's right.","start":46.775,"end":47.595,"sentiment":"neutral","sentiment_score":0.03742937557399273},{"text":"So based on your account record, you signed up for a Gigafy twenty five under","start":47.735,"end":55.71,"sentiment":"neutral","sentiment_score":0.039174344514807065}],"sentiment":"neutral","sentiment_score":0.03735476018240055,"channel":0,"num_words":18,"start":46.535,"end":55.71},{"sentences":[{"text":"Yes.","start":55.364998,"end":55.864998,"sentiment":"neutral","sentiment_score":0.028995338827371597}],"sentiment":"neutral","sentiment_score":0.028995338827371597,"channel":1,"num_words":1,"start":55.364998,"end":55.864998},{"sentences":[{"text":"a twenty four month contract.","start":56.25,"end":57.79,"sentiment":"neutral","sentiment_score":0.026270193979144096}],"sentiment":"neutral","sentiment_score":0.026270193979144096,"channel":0,"num_words":5,"start":56.25,"end":57.79},{"sentences":[{"text":"Yes.","start":58.165,"end":58.5,"sentiment":"neutral","sentiment_score":0.06286604702472687}],"sentiment":"neutral","sentiment_score":0.06286604702472687,"channel":1,"num_words":1,"start":58.165,"end":58.5},{"sentences":[{"text":"So along with this contract, you are eligible for the six months discounted period, 15%.","start":58.17,"end":67.869995,"sentiment":"neutral","sentiment_score":0.11134424159924189},{"text":"And then also one moment here.","start":68.90501,"end":71.705,"sentiment":"neutral","sentiment_score":0.0494300319502751},{"text":"Let me just go back twenty four month and then a free month.","start":71.705,"end":76.925,"sentiment":"neutral","sentiment_score":0.03396321503588787},{"text":"K?","start":77.305,"end":77.805,"sentiment":"neutral","sentiment_score":0.017248913645744324},{"text":"So,","start":77.945,"end":78.265,"sentiment":"neutral","sentiment_score":0.011358882300555706}],"sentiment":"neutral","sentiment_score":0.0676909279750867,"channel":0,"num_words":36,"start":58.17,"end":78.265},{"sentences":[{"text":"Yes.","start":78.195,"end":78.695,"sentiment":"neutral","sentiment_score":0.017411071807146072}],"sentiment":"neutral","sentiment_score":0.017411071807146072,"channel":1,"num_words":1,"start":78.195,"end":78.695},{"sentences":[{"text":"technically, your service has been activated June 2.","start":78.265,"end":82.845,"sentiment":"neutral","sentiment_score":0.00009375018998980479},{"text":"So your first month was June 2 to July 2.","start":83.240005,"end":87.82001,"sentiment":"neutral","sentiment_score":-0.01135440096259117},{"text":"Reason why the bill that you received yesterday, if you will be going over to the fourth page, it will reflect the billing period, which is July 3 to July 31, which is $65.44 because you're under the plan super basic with standard price of $69.95.","start":88.36,"end":113.64,"sentiment":"neutral","sentiment_score":-0.017106585908154753},{"text":"However, after this bill because the bill, it's it's not the full month.","start":113.64,"end":118.6,"sentiment":"neutral","sentiment_score":-0.2342482048731584},{"text":"Right?","start":118.6,"end":119.1,"sentiment":"neutral","sentiment_score":-0.15001456439495087}],"sentiment":"neutral","sentiment_score":-0.05249920753368105,"channel":0,"num_words":78,"start":78.265,"end":119.1},{"sentences":[{"text":"Because","start":119.479996,"end":119.88,"sentiment":"neutral","sentiment_score":-0.2114599496126175}],"sentiment":"neutral","sentiment_score":-0.2114599496126175,"channel":0,"num_words":1,"start":119.479996,"end":119.88},{"sentences":[{"text":"Mhmm.","start":119.48,"end":119.98,"sentiment":"neutral","sentiment_score":-0.18216145038604736}],"sentiment":"neutral","sentiment_score":-0.18216145038604736,"channel":1,"num_words":1,"start":119.48,"end":119.98},{"sentences":[{"text":"we've credited thirty days from the date that was activated, and then the first bill, it's it's less than thirty days.","start":119.88,"end":127.775,"sentiment":"neutral","sentiment_score":-0.16413351148366928},{"text":"The reason why it's not $69.95.","start":127.775,"end":131.215,"sentiment":"neutral","sentiment_score":-0.18724528203407922},{"text":"However, from August to okay.","start":131.215,"end":136.39,"sentiment":"neutral","sentiment_score":-0.06210852041840553},{"text":"I lost the page.","start":136.45001,"end":137.75,"sentiment":"neutral","sentiment_score":-0.3234802857041359},{"text":"I just need to go back.","start":138.21,"end":139.49,"sentiment":"neutral","sentiment_score":-0.22258167465527853}],"sentiment":"neutral","sentiment_score":-0.17881498157623268,"channel":0,"num_words":42,"start":119.88,"end":139.49},{"sentences":[{"text":"From August until January, so August, September, October, November, December, January, you will receive a bill with a 15% discount reflecting full 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know.","start":179.845,"end":185.145,"sentiment":"neutral","sentiment_score":0.15358040613286636}],"sentiment":"neutral","sentiment_score":0.06387121108801741,"channel":0,"num_words":95,"start":139.49,"end":185.145},{"sentences":[{"text":"Okay.","start":185.625,"end":185.865,"sentiment":"neutral","sentiment_score":0.07364173233509064},{"text":"Again, no.","start":185.865,"end":186.345,"sentiment":"neutral","sentiment_score":0.03239952027797699},{"text":"That's fine.","start":186.345,"end":186.905,"sentiment":"neutral","sentiment_score":0.1337166130542755},{"text":"I'll get a pen.","start":186.905,"end":187.88501,"sentiment":"neutral","sentiment_score":0.11220156773924828}],"sentiment":"neutral","sentiment_score":0.09496447443962097,"channel":1,"num_words":9,"start":185.625,"end":187.88501},{"sentences":[{"text":"Alright.","start":188.63,"end":188.95,"sentiment":"neutral","sentiment_score":0.12074759602546692},{"text":"And since I have you on the line, would you like to set up a direct debit so","start":188.95,"end":193.61,"sentiment":"neutral","sentiment_score":0.08321896174715625}],"sentiment":"neutral","sentiment_score":0.08519415302496207,"channel":0,"num_words":19,"start":188.63,"end":193.61},{"sentences":[{"text":"Okay.","start":193.225,"end":193.725,"sentiment":"neutral","sentiment_score":0.16723290085792542}],"sentiment":"neutral","sentiment_score":0.16723290085792542,"channel":1,"num_words":1,"start":193.225,"end":193.725},{"sentences":[{"text":"we could we can ensure your payment is timely and we could avoid any late fee on your account?","start":193.67,"end":198.95,"sentiment":"neutral","sentiment_score":0.17059409932086342},{"text":"You can use your credit card or your bank account, BSB.","start":198.95,"end":202.17,"sentiment":"neutral","sentiment_score":0.057770793410864746}],"sentiment":"neutral","sentiment_score":0.12922555382053058,"channel":0,"num_words":30,"start":193.67,"end":202.17},{"sentences":[{"text":"No.","start":202.22,"end":202.38,"sentiment":"neutral","sentiment_score":0.015007320791482924},{"text":"Thanks.","start":202.38,"end":202.88,"sentiment":"neutral","sentiment_score":0.04044986516237259}],"sentiment":"neutral","sentiment_score":0.027728592976927757,"channel":1,"num_words":2,"start":202.22,"end":202.88},{"sentences":[{"text":"No?","start":203.99501,"end":204.49501,"sentiment":"neutral","sentiment_score":-0.0017215609550476074}],"sentiment":"neutral","sentiment_score":-0.0017215609550476074,"channel":0,"num_words":1,"start":203.99501,"end":204.49501},{"sentences":[{"text":"No.","start":204.70001,"end":205.20001,"sentiment":"neutral","sentiment_score":0.01951991021633148}],"sentiment":"neutral","sentiment_score":0.01951991021633148,"channel":1,"num_words":1,"start":204.70001,"end":205.20001},{"sentences":[{"text":"Okay.","start":205.91501,"end":206.395,"sentiment":"neutral","sentiment_score":0.09035372734069824},{"text":"Sure.","start":206.395,"end":206.63501,"sentiment":"neutral","sentiment_score":0.1275673508644104},{"text":"Not a problem.","start":206.63501,"end":207.615,"sentiment":"neutral","sentiment_score":0.2692715922991435},{"text":"I do respect your decision.","start":207.755,"end":209.295,"sentiment":"positive","sentiment_score":0.33840898871421815},{"text":"So if you need any assistance with the payment process, just let us know.","start":209.515,"end":215.435,"sentiment":"neutral","sentiment_score":0.15127904926027572}],"sentiment":"neutral","sentiment_score":0.2014869786798954,"channel":0,"num_words":24,"start":205.91501,"end":215.435},{"sentences":[{"text":"You you received the credential where you can log in your account through the portal, right, and make a payment as well?","start":215.435,"end":223.61,"sentiment":"neutral","sentiment_score":0.11345497078516266}],"sentiment":"neutral","sentiment_score":0.11345497078516266,"channel":0,"num_words":22,"start":215.435,"end":223.61},{"sentences":[{"text":"Okay.","start":224.25,"end":224.65001,"sentiment":"neutral","sentiment_score":0.05805182456970215},{"text":"No worries.","start":224.65001,"end":225.31,"sentiment":"neutral","sentiment_score":0.07530951872467995}],"sentiment":"neutral","sentiment_score":0.06955695400635402,"channel":1,"num_words":3,"start":224.25,"end":225.31},{"sentences":[{"text":"You do have those details, if I may ask?","start":226.31,"end":229.21,"sentiment":"neutral","sentiment_score":0.041448039934039116}],"sentiment":"neutral","sentiment_score":0.041448039934039116,"channel":0,"num_words":9,"start":226.31,"end":229.21},{"sentences":[{"text":"I don't know, probably.","start":230.02501,"end":231.24501,"sentiment":"neutral","sentiment_score":-0.08258215896785259}],"sentiment":"neutral","sentiment_score":-0.08258215896785259,"channel":1,"num_words":4,"start":230.02501,"end":231.24501},{"sentences":[{"text":"Oh, okay.","start":232.57501,"end":233.05501,"sentiment":"neutral","sentiment_score":0.026939846575260162},{"text":"I'll just resend to you so you have a reference.","start":233.05501,"end":236.27501,"sentiment":"neutral","sentiment_score":0.045215966552495955},{"text":"Alright?","start":236.335,"end":236.835,"sentiment":"neutral","sentiment_score":0.05170566961169243}],"sentiment":"neutral","sentiment_score":0.04290346371439787,"channel":0,"num_words":13,"start":232.57501,"end":236.835},{"sentences":[{"text":"Okay.","start":236.66501,"end":237.065,"sentiment":"neutral","sentiment_score":0.07226505875587463},{"text":"No worries.","start":237.065,"end":237.625,"sentiment":"neutral","sentiment_score":0.1202777549624443},{"text":"Thanks.","start":237.625,"end":238.125,"sentiment":"neutral","sentiment_score":0.21676813066005707}],"sentiment":"neutral","sentiment_score":0.13239717483520508,"channel":1,"num_words":4,"start":236.66501,"end":238.125},{"sentences":[{"text":"Okay.","start":238.335,"end":238.835,"sentiment":"neutral","sentiment_score":0.2047360837459564},{"text":"Thank you, Jason.","start":238.895,"end":239.93501,"sentiment":"positive","sentiment_score":0.34236403306325275},{"text":"And if you need any assistance, just let us know.","start":239.93501,"end":242.95999,"sentiment":"neutral","sentiment_score":0.1736407220363617},{"text":"We're open from Monday to Friday until 6PM.","start":242.95999,"end":246.8,"sentiment":"neutral","sentiment_score":0.11103629972785711},{"text":"Okay?","start":246.8,"end":247.3,"sentiment":"neutral","sentiment_score":0.1200605034828186}],"sentiment":"neutral","sentiment_score":0.17289505672195685,"channel":0,"num_words":23,"start":238.335,"end":247.3},{"sentences":[{"text":"Okay.","start":247.88,"end":248.2,"sentiment":"neutral","sentiment_score":0.10567601025104524},{"text":"No worries at all.","start":248.2,"end":249.34,"sentiment":"neutral","sentiment_score":0.14087019488215446}],"sentiment":"neutral","sentiment_score":0.13383135795593262,"channel":1,"num_words":5,"start":247.88,"end":249.34},{"sentences":[{"text":"Alright.","start":249.04,"end":249.54,"sentiment":"neutral","sentiment_score":0.3292577862739563},{"text":"Thank you.","start":249.84,"end":250.48,"sentiment":"positive","sentiment_score":0.5136793553829193}],"sentiment":"positive","sentiment_score":0.45220549901326496,"channel":0,"num_words":3,"start":249.04,"end":250.48},{"sentences":[{"text":"Thanks.","start":250.36,"end":250.86,"sentiment":"positive","sentiment_score":0.5791393518447876}],"sentiment":"positive","sentiment_score":0.5791393518447876,"channel":1,"num_words":1,"start":250.36,"end":250.86},{"sentences":[{"text":"Have a good one.","start":250.48,"end":251.62,"sentiment":"positive","sentiment_score":0.5899847000837326}],"sentiment":"positive","sentiment_score":0.5899847000837326,"channel":0,"num_words":4,"start":250.48,"end":251.62},{"sentences":[{"text":"Bye.","start":251.48,"end":251.98,"sentiment":"neutral","sentiment_score":0.2960982918739319}],"sentiment":"neutral","sentiment_score":0.2960982918739319,"channel":1,"num_words":1,"start":251.48,"end":251.98},{"sentences":[{"text":"Be safe.","start":251.76,"end":252.58,"sentiment":"neutral","sentiment_score":0.19650620594620705},{"text":"Bye bye.","start":252.95999,"end":253.62,"sentiment":"neutral","sentiment_score":0.029273036867380142}],"sentiment":"neutral","sentiment_score":0.1128896214067936,"channel":0,"num_words":4,"start":251.76,"end":253.62}]},"summary":{"result":"success","short":"A representative from Airtel accounts calls Jason to discuss his bill and offers a 15% discount on his current plan. The representative explains that Jason's service was activated on June 2 and will be covered until July 3 to July 31, with a discount of $59.95 after the discount period. The representative also offers to set up direct debit and provides the customer with the necessary information."},"intents":{"segments":[{"text":"You do have those details, if I may ask?","start_word":517,"end_word":525,"intents":[{"intent":"Collect payment details","confidence_score":0.0019087085}]},{"text":"Bye bye.","start_word":587,"end_word":588,"intents":[{"intent":"Addressing concerns","confidence_score":0.00004397364}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Jason. Hi. Good afternoon. This is Melissa from Airtel accounts. I'm speaking to Jason. Right? Yes. I tried. Hi, Jason. How are you today? Yeah.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":0.1178634911775589},{"text":"Good. Thanks.","start_word":29,"end_word":30,"sentiment":"positive","sentiment_score":0.4493126273155213},{"text":"And yourself?","start_word":31,"end_word":32,"sentiment":"neutral","sentiment_score":0.26212629675865173},{"text":"That's great to hear. I'm fine. Thank you so much for answering my phone call.","start_word":33,"end_word":47,"sentiment":"positive","sentiment_score":0.5354337692260742},{"text":"This is in reference to your inquiry about your bill. Please, let me know your concern or questions so we can sort this out. I believe you're referring to the bill that you received yesterday amounting to $65.44. Yeah. That's right. I thought I was on a different plan to that. That was all. Oh, okay. Got it. Let me just check your account here. Because Okay? I signed up One for a moment. twenty four months contract? Yeah. That's right. So based on your account record, you signed up for a Gigafy twenty five under Yes. a twenty four month contract. Yes. So along with this contract, you are eligible for the six months discounted period, 15%. And then also one moment here. Let me just go back twenty four month and then a free month. K? So, Yes. technically, your service has been activated June 2. So your first month was June 2 to July 2. Reason why the bill that you received yesterday, if you will be going over to the fourth page, it will reflect the billing period, which is July 3 to July 31, which is $65.44 because you're under the plan super basic with standard price of $69.95. However, after this bill because the bill, it's it's not the full month. Right? Because Mhmm. we've credited thirty days from the date that was activated, and then the first bill, it's it's less than thirty days. The reason why it's not $69.95. However, from August to okay. I lost the page. I just need to go back. From August until January, so August, September, October, November, December, January, you will receive a bill with a 15% discount reflecting full month. So, technically, by next month, the bill that you receive is August 1, and then it will cover August 1 till the end with a 15% discount, which is around $59 and some change. And then after six months, once the discounted period has been fulfilled, it will revert to standard price, which is $69.95. I hope it answer your question, or if you do have any clarification, please let me know. Okay. Again, no. That's fine. I'll get a pen. Alright. And since I have you on the line, would you like to set up a direct debit so Okay. we could we can ensure your payment is timely and we could avoid any late fee on your account? You can use your credit card or your bank account, BSB. No. Thanks. No? No. Okay. Sure. Not a problem.","start_word":48,"end_word":472,"sentiment":"neutral","sentiment_score":0.008254631661316928},{"text":"I do respect your decision.","start_word":473,"end_word":477,"sentiment":"positive","sentiment_score":0.3339695334434509},{"text":"So if you need any assistance with the payment process, just let us know. You you received the credential where you can log in your account through the portal, right, and make a payment as well? Okay. No worries. You do have those details, if I may ask? I don't know, probably. Oh, okay. I'll just resend to you so you have a reference. Alright? Okay. No worries. Thanks. Okay.","start_word":478,"end_word":547,"sentiment":"neutral","sentiment_score":0.0802074745297432},{"text":"Thank you, Jason.","start_word":548,"end_word":550,"sentiment":"positive","sentiment_score":0.34240660071372986},{"text":"And if you need any assistance, just let us know. We're open from Monday to Friday until 6PM. Okay? Okay. No worries at all. Alright.","start_word":551,"end_word":575,"sentiment":"neutral","sentiment_score":0.156948059797287},{"text":"Thank you. Thanks. Have a good one.","start_word":576,"end_word":582,"sentiment":"positive","sentiment_score":0.5649195909500122},{"text":"Bye. Be safe. Bye bye.","start_word":583,"end_word":587,"sentiment":"neutral","sentiment_score":0.21519463062286376}],"average":{"sentiment":"neutral","sentiment_score":0.06162747300442613}}}}