{"metadata":{"transaction_key":"deprecated","request_id":"019eaae6-434e-7d01-b478-c3aacb7fafcf","sha256":"d58cf16dcbc4b399decf23b601965648395cb23807381b35f5632f7f239a049e","created":"2026-06-09T05:41:19.381Z","duration":85.175934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":310,"output_tokens":53},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":342,"output_tokens":342},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":342,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. This is Andrew from Vigilance AI. Am I talking to Jamie? Oh, hi, Jamie. I hope you're doing well. Yep. Just a quick one. We are a cybersecurity company that runs an AISOC operation that plugs into your whole IT stack like Microsoft three six five Azure email and firewall and runs an alert investigation and response for you. No rip. No replace. And our CTO, Jamie, who is an expert in this field, wants to show you the platform's value in a quick demo. Are you available this week? Oh, alright. Well, fair enough. But, Jamie, I just wanted to say, do you are you still open to seeing how we compare even though you'll stay with them so that you can negotiate better at your renewal? Understood. Well, thank you for your time, Jamie. Take care, mate. Bye.","confidence":0.9980469,"words":[{"word":"oh","start":4.64,"end":4.88,"confidence":0.9892578,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04854164645075798},{"word":"hi","start":4.88,"end":5.38,"confidence":0.99609375,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.04346585273742676},{"word":"this","start":5.6,"end":5.92,"confidence":0.49902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.03436242789030075},{"word":"is","start":5.92,"end":6.08,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0399065800011158},{"word":"andrew","start":6.08,"end":6.48,"confidence":0.9970703,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.06699788570404053},{"word":"from","start":6.48,"end":6.72,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06781165301799774},{"word":"vigilance","start":6.72,"end":7.22,"confidence":0.954834,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.06707696616649628},{"word":"ai","start":7.3599997,"end":7.8599997,"confidence":0.83032227,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.05709052085876465},{"word":"am","start":7.9199996,"end":8.16,"confidence":0.9951172,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.0362924188375473},{"word":"i","start":8.16,"end":8.32,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04926851764321327},{"word":"talking","start":8.32,"end":8.72,"confidence":0.99902344,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.02898239344358444},{"word":"to","start":8.72,"end":8.96,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03776983916759491},{"word":"jamie","start":8.96,"end":9.46,"confidence":0.9848633,"punctuated_word":"Jamie?","sentiment":"neutral","sentiment_score":0.0409897044301033},{"word":"oh","start":12.434999,"end":12.594999,"confidence":0.93310547,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.21195632219314575},{"word":"hi","start":12.594999,"end":12.915,"confidence":0.9941406,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.26405808329582214},{"word":"jamie","start":12.915,"end":13.315,"confidence":0.9995117,"punctuated_word":"Jamie.","sentiment":"neutral","sentiment_score":0.2762053310871124},{"word":"i","start":13.315,"end":13.3949995,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4995378851890564},{"word":"hope","start":13.3949995,"end":13.634999,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.6199876070022583},{"word":"you're","start":13.634999,"end":13.955,"confidence":0.9802246,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.5511150360107422},{"word":"doing","start":13.955,"end":14.195,"confidence":0.99902344,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5099782347679138},{"word":"well","start":14.195,"end":14.695,"confidence":0.9975586,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4350355267524719},{"word":"yep","start":14.834999,"end":15.334999,"confidence":0.9916992,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.17969825863838196},{"word":"just","start":15.3949995,"end":15.634999,"confidence":0.5205078,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.1275135576725006},{"word":"a","start":15.634999,"end":15.715,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1098085343837738},{"word":"quick","start":15.715,"end":16.035,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.10966573655605316},{"word":"one","start":16.035,"end":16.355,"confidence":0.92871094,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.10206514596939088},{"word":"we","start":16.355,"end":16.595,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.10263691842556},{"word":"are","start":16.595,"end":16.755,"confidence":0.9921875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.09398894757032394},{"word":"a","start":16.755,"end":16.994999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11499997973442078},{"word":"cybersecurity","start":16.994999,"end":17.494999,"confidence":0.90771484,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.08344191312789917},{"word":"company","start":17.795,"end":18.195,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.10413813591003418},{"word":"that","start":18.195,"end":18.435,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11120094358921052},{"word":"runs","start":18.435,"end":18.755,"confidence":0.9951172,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.12737111747264862},{"word":"an","start":18.755,"end":19.154999,"confidence":0.98291016,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.14103072881698608},{"word":"aisoc","start":19.154999,"end":19.654999,"confidence":0.95442706,"punctuated_word":"AISOC","sentiment":"neutral","sentiment_score":0.11346742510795592},{"word":"operation","start":20.515,"end":21.015,"confidence":0.984375,"punctuated_word":"operation","sentiment":"neutral","sentiment_score":0.14456698298454285},{"word":"that","start":21.075,"end":21.235,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1359308660030365},{"word":"plugs","start":21.235,"end":21.555,"confidence":1.0,"punctuated_word":"plugs","sentiment":"neutral","sentiment_score":0.12294887006282806},{"word":"into","start":21.555,"end":21.794998,"confidence":0.98535156,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.1337910145521164},{"word":"your","start":21.794998,"end":21.955,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.16538375616073608},{"word":"whole","start":21.955,"end":22.275,"confidence":0.99902344,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":0.14322231709957123},{"word":"it","start":22.275,"end":22.675,"confidence":0.98291016,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.10952640324831008},{"word":"stack","start":22.675,"end":23.075,"confidence":0.9838867,"punctuated_word":"stack","sentiment":"neutral","sentiment_score":0.13408799469470978},{"word":"like","start":23.075,"end":23.575,"confidence":0.5029297,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.14785416424274445},{"word":"microsoft","start":23.634998,"end":24.134998,"confidence":0.9892578,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.15651094913482666},{"word":"three","start":24.275,"end":24.515,"confidence":0.99902344,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.12133440375328064},{"word":"six","start":24.515,"end":24.755,"confidence":0.96972656,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.08704518526792526},{"word":"five","start":24.755,"end":25.154999,"confidence":0.99902344,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.09998630732297896},{"word":"azure","start":25.154999,"end":25.634998,"confidence":0.71484375,"punctuated_word":"Azure","sentiment":"neutral","sentiment_score":0.11082416772842409},{"word":"email","start":25.634998,"end":25.954998,"confidence":0.62890625,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.1329220086336136},{"word":"and","start":25.954998,"end":26.115,"confidence":0.98095703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10445941239595412},{"word":"firewall","start":26.115,"end":26.615,"confidence":0.9707031,"punctuated_word":"firewall","sentiment":"neutral","sentiment_score":0.10715862363576888},{"word":"and","start":27.41,"end":27.57,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10031364113092422},{"word":"runs","start":27.57,"end":27.97,"confidence":0.9863281,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.1083320900797844},{"word":"an","start":27.97,"end":28.29,"confidence":0.9038086,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.09300150722265244},{"word":"alert","start":28.29,"end":28.79,"confidence":0.87060547,"punctuated_word":"alert","sentiment":"neutral","sentiment_score":0.0697256475687027},{"word":"investigation","start":28.93,"end":29.43,"confidence":0.9951172,"punctuated_word":"investigation","sentiment":"neutral","sentiment_score":0.08315741270780563},{"word":"and","start":29.65,"end":29.89,"confidence":0.98291016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0815461203455925},{"word":"response","start":29.89,"end":30.39,"confidence":0.9921875,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.0685729831457138},{"word":"for","start":30.45,"end":30.69,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07099487632513046},{"word":"you","start":30.69,"end":31.17,"confidence":0.95458984,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.0533551424741745},{"word":"no","start":31.17,"end":31.57,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.07981908321380615},{"word":"rip","start":31.57,"end":31.81,"confidence":0.7775879,"punctuated_word":"rip.","sentiment":"neutral","sentiment_score":-0.09140734374523164},{"word":"no","start":31.81,"end":32.13,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.14331424236297607},{"word":"replace","start":32.13,"end":32.63,"confidence":0.99121094,"punctuated_word":"replace.","sentiment":"neutral","sentiment_score":-0.05901995301246643},{"word":"and","start":33.010002,"end":33.25,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.018877670168876648},{"word":"our","start":33.25,"end":33.489998,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10964477062225342},{"word":"cto","start":33.489998,"end":33.97,"confidence":0.94873047,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.10263588279485704},{"word":"jamie","start":33.97,"end":34.37,"confidence":0.96899414,"punctuated_word":"Jamie,","sentiment":"neutral","sentiment_score":0.10462763160467148},{"word":"who","start":34.37,"end":34.61,"confidence":1.0,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.09231092035770416},{"word":"is","start":34.61,"end":34.77,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07854236662387848},{"word":"an","start":34.77,"end":35.01,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.10785725712776184},{"word":"expert","start":35.01,"end":35.489998,"confidence":1.0,"punctuated_word":"expert","sentiment":"neutral","sentiment_score":0.14423014223575592},{"word":"in","start":35.489998,"end":35.73,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1576364040374756},{"word":"this","start":35.73,"end":35.89,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.17188936471939087},{"word":"field","start":35.89,"end":36.29,"confidence":0.85668945,"punctuated_word":"field,","sentiment":"neutral","sentiment_score":0.15034663677215576},{"word":"wants","start":36.29,"end":36.61,"confidence":0.99902344,"punctuated_word":"wants","sentiment":"neutral","sentiment_score":0.12666840851306915},{"word":"to","start":36.61,"end":36.85,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1345706582069397},{"word":"show","start":36.85,"end":37.010002,"confidence":1.0,"punctuated_word":"show","sentiment":"neutral","sentiment_score":0.1323607712984085},{"word":"you","start":37.010002,"end":37.25,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17820192873477936},{"word":"the","start":37.25,"end":37.41,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18401691317558289},{"word":"platform's","start":37.41,"end":37.91,"confidence":0.98535156,"punctuated_word":"platform's","sentiment":"neutral","sentiment_score":0.1672852486371994},{"word":"value","start":38.05,"end":38.55,"confidence":1.0,"punctuated_word":"value","sentiment":"neutral","sentiment_score":0.13666674494743347},{"word":"in","start":38.77,"end":38.93,"confidence":0.90283203,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09591309726238252},{"word":"a","start":38.93,"end":39.09,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10468187928199768},{"word":"quick","start":39.09,"end":39.41,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.08185211569070816},{"word":"demo","start":39.41,"end":39.91,"confidence":1.0,"punctuated_word":"demo.","sentiment":"neutral","sentiment_score":0.08144475519657135},{"word":"are","start":40.385,"end":40.545,"confidence":0.99902344,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.023416221141815186},{"word":"you","start":40.545,"end":40.704998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024385519325733185},{"word":"available","start":40.704998,"end":41.204998,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.01740306243300438},{"word":"this","start":41.265,"end":41.765,"confidence":0.9921875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0164111889898777},{"word":"week","start":42.305,"end":42.805,"confidence":0.9970703,"punctuated_word":"week?","sentiment":"neutral","sentiment_score":0.002651264891028404},{"word":"oh","start":50.704998,"end":51.024998,"confidence":0.9716797,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07064896076917648},{"word":"alright","start":51.024998,"end":51.524998,"confidence":0.9980469,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.19553117454051971},{"word":"well","start":51.585,"end":51.905,"confidence":0.98876953,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.07059513032436371},{"word":"fair","start":51.905,"end":52.144997,"confidence":0.9980469,"punctuated_word":"fair","sentiment":"neutral","sentiment_score":0.1630326807498932},{"word":"enough","start":52.144997,"end":52.545,"confidence":0.9904785,"punctuated_word":"enough.","sentiment":"neutral","sentiment_score":0.09804774075746536},{"word":"but","start":52.545,"end":53.045,"confidence":0.96118164,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.03719343990087509},{"word":"jamie","start":53.95,"end":54.45,"confidence":0.96972656,"punctuated_word":"Jamie,","sentiment":"neutral","sentiment_score":0.03141451254487038},{"word":"i","start":54.51,"end":54.59,"confidence":0.8339844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02738241106271744},{"word":"just","start":54.59,"end":54.75,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02599407359957695},{"word":"wanted","start":54.75,"end":55.07,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.020441517233848572},{"word":"to","start":55.07,"end":55.23,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.018314065411686897},{"word":"say","start":55.23,"end":55.55,"confidence":0.9675293,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":0.03619814291596413},{"word":"do","start":55.55,"end":55.71,"confidence":0.77734375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0025132447481155396},{"word":"you","start":55.71,"end":55.95,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016138356178998947},{"word":"are","start":56.27,"end":56.43,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.013589303940534592},{"word":"you","start":56.43,"end":56.59,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024176200851798058},{"word":"still","start":56.59,"end":56.829998,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.02742478996515274},{"word":"open","start":56.829998,"end":57.23,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.026760278269648552},{"word":"to","start":57.23,"end":57.73,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.035057082772254944},{"word":"seeing","start":58.19,"end":58.51,"confidence":0.87060547,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":0.04507260024547577},{"word":"how","start":58.51,"end":58.75,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.04477877914905548},{"word":"we","start":58.75,"end":58.989998,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05568388476967811},{"word":"compare","start":58.989998,"end":59.47,"confidence":0.99902344,"punctuated_word":"compare","sentiment":"neutral","sentiment_score":0.0668998658657074},{"word":"even","start":59.47,"end":59.71,"confidence":0.92089844,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.004559952765703201},{"word":"though","start":59.71,"end":59.949997,"confidence":1.0,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.004156118258833885},{"word":"you'll","start":59.949997,"end":60.27,"confidence":0.99902344,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.003739608451724053},{"word":"stay","start":60.27,"end":60.43,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.008824983611702919},{"word":"with","start":60.43,"end":60.59,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0065463632345199585},{"word":"them","start":60.59,"end":61.09,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.0027641505002975464},{"word":"so","start":61.149998,"end":61.309998,"confidence":0.8745117,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.013381359167397022},{"word":"that","start":61.309998,"end":61.55,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.043067436665296555},{"word":"you","start":61.55,"end":61.629997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.027160219848155975},{"word":"can","start":61.629997,"end":61.87,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.03392872214317322},{"word":"negotiate","start":61.87,"end":62.37,"confidence":1.0,"punctuated_word":"negotiate","sentiment":"neutral","sentiment_score":-0.05578240752220154},{"word":"better","start":62.43,"end":62.75,"confidence":0.99902344,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.07534004747867584},{"word":"at","start":62.75,"end":62.91,"confidence":0.7993164,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.09155833721160889},{"word":"your","start":62.91,"end":63.07,"confidence":0.51953125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06672993302345276},{"word":"renewal","start":63.07,"end":63.57,"confidence":0.9951172,"punctuated_word":"renewal?","sentiment":"neutral","sentiment_score":-0.055825792253017426},{"word":"understood","start":76.165,"end":76.665,"confidence":0.9534505,"punctuated_word":"Understood.","sentiment":"neutral","sentiment_score":0.08993381261825562},{"word":"well","start":76.885,"end":77.205,"confidence":0.9885254,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.19714364409446716},{"word":"thank","start":77.205,"end":77.44501,"confidence":0.9980469,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.31043997406959534},{"word":"you","start":77.44501,"end":77.605,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.27780798077583313},{"word":"for","start":77.605,"end":77.765,"confidence":0.9980469,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.49582892656326294},{"word":"your","start":77.765,"end":77.925,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2248252034187317},{"word":"time","start":77.925,"end":78.165,"confidence":0.9970703,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.29583293199539185},{"word":"jamie","start":78.165,"end":78.665,"confidence":0.9519043,"punctuated_word":"Jamie.","sentiment":"neutral","sentiment_score":0.2393684685230255},{"word":"take","start":80.885,"end":81.125,"confidence":0.9038086,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.35830992460250854},{"word":"care","start":81.125,"end":81.365005,"confidence":0.892334,"punctuated_word":"care,","sentiment":"neutral","sentiment_score":0.31906062364578247},{"word":"mate","start":81.365005,"end":81.685005,"confidence":0.673584,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.1742098033428192},{"word":"bye","start":81.685005,"end":82.185005,"confidence":0.98291016,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1141783446073532}],"paragraphs":{"transcript":"\nOh, hi. This is Andrew from Vigilance AI. Am I talking to Jamie? Oh, hi, Jamie. I hope you're doing well.\n\nYep. Just a quick one. We are a cybersecurity company that runs an AISOC operation that plugs into your whole IT stack like Microsoft three six five Azure email and firewall and runs an alert investigation and response for you. No rip. No replace.\n\nAnd our CTO, Jamie, who is an expert in this field, wants to show you the platform's value in a quick demo. Are you available this week? Oh, alright. Well, fair enough. But, Jamie, I just wanted to say, do you are you still open to seeing how we compare even though you'll stay with them so that you can negotiate better at your renewal?\n\nUnderstood. Well, thank you for your time, Jamie. Take care, mate. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":4.64,"end":5.38,"sentiment":"neutral","sentiment_score":0.04600374959409237},{"text":"This is Andrew from Vigilance AI.","start":5.6,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.05554100560645262},{"text":"Am I talking to Jamie?","start":7.9199996,"end":9.46,"sentiment":"neutral","sentiment_score":0.038660574704408646},{"text":"Oh, hi, Jamie.","start":12.434999,"end":13.315,"sentiment":"neutral","sentiment_score":0.2507399121920268},{"text":"I hope you're doing well.","start":13.315,"end":14.695,"sentiment":"positive","sentiment_score":0.5231308579444885}],"sentiment":"neutral","sentiment_score":0.1898300206022603,"num_words":21,"start":4.64,"end":14.695},{"sentences":[{"text":"Yep.","start":14.834999,"end":15.334999,"sentiment":"neutral","sentiment_score":0.17969825863838196},{"text":"Just a quick one.","start":15.3949995,"end":16.355,"sentiment":"neutral","sentiment_score":0.11226324364542961},{"text":"We are a cybersecurity company that runs an AISOC operation that plugs into your whole IT stack like Microsoft three six five Azure email and firewall and runs an alert investigation and response for you.","start":16.355,"end":31.17,"sentiment":"neutral","sentiment_score":0.11082368450505393},{"text":"No rip.","start":31.17,"end":31.81,"sentiment":"neutral","sentiment_score":-0.08561321347951889},{"text":"No replace.","start":31.81,"end":32.63,"sentiment":"neutral","sentiment_score":-0.10116709768772125}],"sentiment":"neutral","sentiment_score":0.09395499019460245,"num_words":44,"start":14.834999,"end":32.63},{"sentences":[{"text":"And our CTO, Jamie, who is an expert in this field, wants to show you the platform's value in a quick demo.","start":33.010002,"end":39.91,"sentiment":"neutral","sentiment_score":0.12101188945499333},{"text":"Are you available this week?","start":40.385,"end":42.805,"sentiment":"neutral","sentiment_score":0.016853451356291772},{"text":"Oh, alright.","start":50.704998,"end":51.524998,"sentiment":"neutral","sentiment_score":0.1330900676548481},{"text":"Well, fair enough.","start":51.585,"end":52.545,"sentiment":"neutral","sentiment_score":0.11055851727724075},{"text":"But, Jamie, I just wanted to say, do you are you still open to seeing how we compare even though you'll stay with them so that you can negotiate better at your renewal?","start":52.545,"end":63.57,"sentiment":"neutral","sentiment_score":0.0025392285068378305}],"sentiment":"neutral","sentiment_score":0.05274121619474429,"num_words":65,"start":33.010002,"end":63.57},{"sentences":[{"text":"Understood.","start":76.165,"end":76.665,"sentiment":"neutral","sentiment_score":0.08993381261825562},{"text":"Well, thank you for your time, Jamie.","start":76.885,"end":78.665,"sentiment":"neutral","sentiment_score":0.2916067327771868},{"text":"Take care, mate.","start":80.885,"end":81.685005,"sentiment":"neutral","sentiment_score":0.28386011719703674},{"text":"Bye.","start":81.685005,"end":82.185005,"sentiment":"neutral","sentiment_score":0.1141783446073532}],"sentiment":"neutral","sentiment_score":0.25807830318808556,"num_words":12,"start":76.165,"end":82.185005}]}}]},{"alternatives":[{"transcript":"Hello? Yes. How can I help you? Yep. Yep. No. No. We're already heavily invested in another product, and we'll be staying with that for some time. So thank you very much, though. Appreciate it. Thank you. No. No. No. No. We're we're all very good with that. We've got a tried and tested product and, yeah, we're I'm very happy with what we've got and the price breaks. But thank you very much. Cheers. Thank you. Thank you. No problem. Thank you. Thanks. Bye. Bye. Bye.","confidence":0.99902344,"words":[{"word":"hello","start":3.1999998,"end":3.6999998,"confidence":0.94750977,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.018731819465756416},{"word":"yes","start":10.16,"end":10.48,"confidence":0.9921875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09475792944431304},{"word":"how","start":10.48,"end":10.719999,"confidence":0.9980469,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.11659687757492064},{"word":"can","start":10.719999,"end":10.88,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11707841604948044},{"word":"i","start":10.88,"end":10.96,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12435223907232285},{"word":"help","start":10.96,"end":11.12,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.10935238003730774},{"word":"you","start":11.12,"end":11.62,"confidence":0.99853516,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.14208859205245972},{"word":"yep","start":27.474998,"end":27.794998,"confidence":0.9946289,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09030985087156296},{"word":"yep","start":27.794998,"end":28.2,"confidence":0.98706055,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08353966474533081},{"word":"no","start":42.575,"end":43.055,"confidence":0.7897949,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10525307059288024},{"word":"no","start":43.055,"end":43.215,"confidence":0.96899414,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.15932904183864594},{"word":"we're","start":43.215,"end":43.535,"confidence":0.9753418,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.1656293272972107},{"word":"already","start":43.535,"end":43.855,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.2849264442920685},{"word":"heavily","start":43.855,"end":44.255,"confidence":1.0,"punctuated_word":"heavily","sentiment":"neutral","sentiment_score":-0.13387858867645264},{"word":"invested","start":44.255,"end":44.735,"confidence":1.0,"punctuated_word":"invested","sentiment":"neutral","sentiment_score":-0.13925303518772125},{"word":"in","start":44.735,"end":44.895,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1606610119342804},{"word":"another","start":44.895,"end":45.295002,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.16377639770507812},{"word":"product","start":45.295002,"end":45.695,"confidence":0.94018555,"punctuated_word":"product,","sentiment":"neutral","sentiment_score":-0.16030068695545197},{"word":"and","start":45.695,"end":45.855,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15647192299365997},{"word":"we'll","start":45.855,"end":46.095,"confidence":1.0,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.1616867035627365},{"word":"be","start":46.095,"end":46.255,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.16784656047821045},{"word":"staying","start":46.255,"end":46.575,"confidence":0.9892578,"punctuated_word":"staying","sentiment":"neutral","sentiment_score":-0.1677076518535614},{"word":"with","start":46.575,"end":46.655,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.16220878064632416},{"word":"that","start":46.655,"end":46.895,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.20644986629486084},{"word":"for","start":46.895,"end":47.055,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1427011936903},{"word":"some","start":47.055,"end":47.295002,"confidence":0.984375,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.18424823880195615},{"word":"time","start":47.295002,"end":47.795002,"confidence":0.9838867,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.1615196019411087},{"word":"so","start":48.095,"end":48.495,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06734655052423477},{"word":"thank","start":48.495,"end":48.735,"confidence":0.98828125,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.12518471479415894},{"word":"you","start":48.735,"end":48.895,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026186540722846985},{"word":"very","start":48.895,"end":49.135002,"confidence":1.0,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.05136221647262573},{"word":"much","start":49.135002,"end":49.375,"confidence":0.94018555,"punctuated_word":"much,","sentiment":"neutral","sentiment_score":0.08180694282054901},{"word":"though","start":49.375,"end":49.875,"confidence":0.954834,"punctuated_word":"though.","sentiment":"neutral","sentiment_score":0.045942481607198715},{"word":"appreciate","start":50.815002,"end":51.315002,"confidence":0.98779297,"punctuated_word":"Appreciate","sentiment":"neutral","sentiment_score":0.23096653819084167},{"word":"it","start":51.375,"end":51.695,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1957966685295105},{"word":"thank","start":51.695,"end":51.935,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.20252086222171783},{"word":"you","start":51.935,"end":52.435,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.19135618209838867},{"word":"no","start":61.28,"end":61.68,"confidence":0.9951172,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0540989451110363},{"word":"no","start":61.68,"end":62.18,"confidence":0.99902344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.098715141415596},{"word":"no","start":64.4,"end":64.9,"confidence":0.99853516,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07966084778308868},{"word":"no","start":64.96,"end":65.36,"confidence":0.9914551,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06581350415945053},{"word":"we're","start":65.36,"end":65.68,"confidence":0.9902344,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.060126155614852905},{"word":"we're","start":65.68,"end":65.92,"confidence":0.9975586,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.1768207997083664},{"word":"all","start":65.92,"end":66.08,"confidence":0.97509766,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.31611770391464233},{"word":"very","start":66.08,"end":66.32,"confidence":0.99902344,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.30074068903923035},{"word":"good","start":66.32,"end":66.48,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.33146029710769653},{"word":"with","start":66.48,"end":66.72,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.30023226141929626},{"word":"that","start":66.72,"end":66.96,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.17979562282562256},{"word":"we've","start":66.96,"end":67.2,"confidence":0.99902344,"punctuated_word":"We've","sentiment":"positive","sentiment_score":0.39273929595947266},{"word":"got","start":67.2,"end":67.36,"confidence":0.9921875,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.4163993000984192},{"word":"a","start":67.36,"end":67.44,"confidence":0.9863281,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3926195502281189},{"word":"tried","start":67.44,"end":67.68,"confidence":0.99902344,"punctuated_word":"tried","sentiment":"positive","sentiment_score":0.4183722138404846},{"word":"and","start":67.68,"end":67.84,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3821115493774414},{"word":"tested","start":67.84,"end":68.24,"confidence":0.99902344,"punctuated_word":"tested","sentiment":"neutral","sentiment_score":0.3270235061645508},{"word":"product","start":68.24,"end":68.72,"confidence":1.0,"punctuated_word":"product","sentiment":"positive","sentiment_score":0.4175235629081726},{"word":"and","start":68.72,"end":69.22,"confidence":0.6101074,"punctuated_word":"and,","sentiment":"positive","sentiment_score":0.3376266360282898},{"word":"yeah","start":69.625,"end":70.125,"confidence":0.95336914,"punctuated_word":"yeah,","sentiment":"positive","sentiment_score":0.3404635190963745},{"word":"we're","start":70.505,"end":70.66499,"confidence":0.91918945,"punctuated_word":"we're","sentiment":"positive","sentiment_score":0.4485472440719605},{"word":"i'm","start":70.825,"end":71.064995,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4758901000022888},{"word":"very","start":71.064995,"end":71.225,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.4556728005409241},{"word":"happy","start":71.225,"end":71.545,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.46136245131492615},{"word":"with","start":71.545,"end":71.704994,"confidence":0.99902344,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.47725245356559753},{"word":"what","start":71.704994,"end":71.865,"confidence":1.0,"punctuated_word":"what","sentiment":"positive","sentiment_score":0.4950299263000488},{"word":"we've","start":71.865,"end":72.365,"confidence":1.0,"punctuated_word":"we've","sentiment":"positive","sentiment_score":0.3863450288772583},{"word":"got","start":72.66499,"end":72.744995,"confidence":1.0,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.37963730096817017},{"word":"and","start":72.744995,"end":72.98499,"confidence":0.7402344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.3226281702518463},{"word":"the","start":72.98499,"end":73.145,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2955780625343323},{"word":"price","start":73.145,"end":73.465,"confidence":1.0,"punctuated_word":"price","sentiment":"neutral","sentiment_score":0.29795709252357483},{"word":"breaks","start":73.465,"end":73.784996,"confidence":0.8166504,"punctuated_word":"breaks.","sentiment":"neutral","sentiment_score":0.24554108083248136},{"word":"but","start":73.784996,"end":73.945,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.272671103477478},{"word":"thank","start":73.945,"end":74.104996,"confidence":0.9980469,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.4565370678901672},{"word":"you","start":74.104996,"end":74.265,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4067136347293854},{"word":"very","start":74.265,"end":74.505,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.4345724880695343},{"word":"much","start":74.505,"end":75.005,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4380938708782196},{"word":"cheers","start":75.704994,"end":76.204994,"confidence":0.98323566,"punctuated_word":"Cheers.","sentiment":"neutral","sentiment_score":0.30083879828453064},{"word":"thank","start":76.34499,"end":76.66499,"confidence":0.88964844,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2137027084827423},{"word":"you","start":76.66499,"end":77.16499,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2044425308704376},{"word":"thank","start":77.465,"end":77.704994,"confidence":0.9472656,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3699905574321747},{"word":"you","start":77.704994,"end":78.204994,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3540627956390381},{"word":"no","start":79.145,"end":79.384995,"confidence":0.9951172,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.26383399963378906},{"word":"problem","start":79.384995,"end":79.784996,"confidence":0.8491211,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.32832974195480347},{"word":"thank","start":79.784996,"end":80.024994,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3719712197780609},{"word":"you","start":80.024994,"end":80.424995,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3335033059120178},{"word":"thanks","start":80.424995,"end":80.924995,"confidence":0.99609375,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.366102933883667},{"word":"bye","start":81.145,"end":81.645,"confidence":0.9838867,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2520323693752289},{"word":"bye","start":82.185,"end":82.585,"confidence":0.93969727,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.09899245202541351},{"word":"bye","start":82.585,"end":83.085,"confidence":0.96777344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.06492558121681213}],"paragraphs":{"transcript":"\nHello? Yes. How can I help you? Yep. Yep.\n\nNo. No. We're already heavily invested in another product, and we'll be staying with that for some time. So thank you very much, though. Appreciate it.\n\nThank you. No. No. No. No.\n\nWe're we're all very good with that. We've got a tried and tested product and, yeah, we're I'm very happy with what we've got and the price breaks. But thank you very much. Cheers. Thank you.\n\nThank you. No problem. Thank you. Thanks. Bye.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.018731819465756416},{"text":"Yes.","start":10.16,"end":10.48,"sentiment":"neutral","sentiment_score":0.09475792944431304},{"text":"How can I help you?","start":10.48,"end":11.62,"sentiment":"neutral","sentiment_score":0.12189370095729828},{"text":"Yep.","start":27.474998,"end":27.794998,"sentiment":"neutral","sentiment_score":0.09030985087156296},{"text":"Yep.","start":27.794998,"end":28.2,"sentiment":"neutral","sentiment_score":0.08353966474533081}],"sentiment":"neutral","sentiment_score":0.09964530770149496,"num_words":9,"start":3.1999998,"end":28.2},{"sentences":[{"text":"No.","start":42.575,"end":43.055,"sentiment":"neutral","sentiment_score":-0.10525307059288024},{"text":"No.","start":43.055,"end":43.215,"sentiment":"neutral","sentiment_score":-0.15932904183864594},{"text":"We're already heavily invested in another product, and we'll be staying with that for some time.","start":43.215,"end":47.795002,"sentiment":"neutral","sentiment_score":-0.16995412576943636},{"text":"So thank you very much, though.","start":48.095,"end":49.875,"sentiment":"neutral","sentiment_score":0.04385605764885744},{"text":"Appreciate it.","start":50.815002,"end":51.695,"sentiment":"neutral","sentiment_score":0.2133816033601761}],"sentiment":"neutral","sentiment_score":-0.0882287912357312,"num_words":26,"start":42.575,"end":51.695},{"sentences":[{"text":"Thank you.","start":51.695,"end":52.435,"sentiment":"neutral","sentiment_score":0.19693852216005325},{"text":"No.","start":61.28,"end":61.68,"sentiment":"neutral","sentiment_score":-0.0540989451110363},{"text":"No.","start":61.68,"end":62.18,"sentiment":"neutral","sentiment_score":-0.098715141415596},{"text":"No.","start":64.4,"end":64.9,"sentiment":"neutral","sentiment_score":-0.07966084778308868},{"text":"No.","start":64.96,"end":65.36,"sentiment":"neutral","sentiment_score":-0.06581350415945053}],"sentiment":"neutral","sentiment_score":0.015931434308489163,"num_words":6,"start":51.695,"end":65.36},{"sentences":[{"text":"We're we're all very good with that.","start":65.36,"end":66.96,"sentiment":"neutral","sentiment_score":0.23789907566138677},{"text":"We've got a tried and tested product and, yeah, we're I'm very happy with what we've got and the price breaks.","start":66.96,"end":73.784996,"sentiment":"positive","sentiment_score":0.38887242121355875},{"text":"But thank you very much.","start":73.784996,"end":75.005,"sentiment":"positive","sentiment_score":0.4017176330089569},{"text":"Cheers.","start":75.704994,"end":76.204994,"sentiment":"neutral","sentiment_score":0.30083879828453064},{"text":"Thank you.","start":76.34499,"end":77.16499,"sentiment":"neutral","sentiment_score":0.20907261967658997}],"sentiment":"positive","sentiment_score":0.3488662938276927,"num_words":36,"start":65.36,"end":77.16499},{"sentences":[{"text":"Thank you.","start":77.465,"end":78.204994,"sentiment":"positive","sentiment_score":0.3620266765356064},{"text":"No problem.","start":79.145,"end":79.784996,"sentiment":"neutral","sentiment_score":0.29608187079429626},{"text":"Thank you.","start":79.784996,"end":80.424995,"sentiment":"positive","sentiment_score":0.35273726284503937},{"text":"Thanks.","start":80.424995,"end":80.924995,"sentiment":"positive","sentiment_score":0.366102933883667},{"text":"Bye.","start":81.145,"end":81.645,"sentiment":"neutral","sentiment_score":0.2520323693752289}],"sentiment":"neutral","sentiment_score":0.3299783654510975,"num_words":8,"start":77.465,"end":81.645},{"sentences":[{"text":"Bye.","start":82.185,"end":82.585,"sentiment":"neutral","sentiment_score":0.09899245202541351},{"text":"Bye.","start":82.585,"end":83.085,"sentiment":"neutral","sentiment_score":0.06492558121681213}],"sentiment":"neutral","sentiment_score":0.08195901662111282,"num_words":2,"start":82.185,"end":83.085}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Am I talking to Jamie?\n\nChannel 1: Yes. How can I help you?\n\nChannel 0: Oh, hi, Jamie. I hope you're doing well. Yep. Just a quick one. We are a cybersecurity company that runs an AISOC operation that plugs into your whole IT stack like Microsoft three six five Azure email and firewall and\n\nChannel 1: Yep.\n\nChannel 0: runs\n\nChannel 1: Yep.\n\nChannel 0: an alert investigation and response for you. No rip. No replace. And our CTO, Jamie, who is an expert in this field, wants to show you the platform's value in a quick demo. Are you available this week?\n\nChannel 1: No. No. We're already heavily invested in another product, and we'll be staying with that for some time. So thank you very much, though.\n\nChannel 0: Oh,\n\nChannel 1: Appreciate\n\nChannel 0: alright.\n\nChannel 1: it.\n\nChannel 0: Well,\n\nChannel 1: Thank\n\nChannel 0: fair\n\nChannel 1: you.\n\nChannel 0: enough. But, Jamie, I just wanted to say, do you are you still open to seeing how we compare even though you'll stay with them so\n\nChannel 1: No.\n\nChannel 0: that you can\n\nChannel 1: No.\n\nChannel 0: negotiate better at your renewal?\n\nChannel 1: No. No. We're we're all very good with that. We've got a tried and tested product and, yeah, we're I'm very happy with what we've got and the price breaks. But thank you very much.\n\nCheers.\n\nChannel 0: Understood.\n\nChannel 1: Thank you.\n\nChannel 0: Well, thank you\n\nChannel 1: Thank\n\nChannel 0: for\n\nChannel 1: you.\n\nChannel 0: your time, Jamie.\n\nChannel 1: No problem. Thank you. Thanks.\n\nChannel 0: Take care,\n\nChannel 1: Bye.\n\nChannel 0: mate. Bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.018731819465756416}],"sentiment":"neutral","sentiment_score":0.018731819465756416,"channel":1,"num_words":1,"start":3.1999998,"end":3.6999998},{"sentences":[{"text":"Oh, hi.","start":4.64,"end":5.38,"sentiment":"neutral","sentiment_score":0.04600374959409237},{"text":"This is Andrew from Vigilance AI.","start":5.6,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.05554100560645262},{"text":"Am I talking to Jamie?","start":7.9199996,"end":9.46,"sentiment":"neutral","sentiment_score":0.038660574704408646}],"sentiment":"neutral","sentiment_score":0.04758126202684183,"channel":0,"num_words":13,"start":4.64,"end":9.46},{"sentences":[{"text":"Yes.","start":10.16,"end":10.48,"sentiment":"neutral","sentiment_score":0.09475792944431304},{"text":"How can I help you?","start":10.48,"end":11.62,"sentiment":"neutral","sentiment_score":0.12189370095729828}],"sentiment":"neutral","sentiment_score":0.11737107237180074,"channel":1,"num_words":6,"start":10.16,"end":11.62},{"sentences":[{"text":"Oh, hi, Jamie.","start":12.434999,"end":13.315,"sentiment":"neutral","sentiment_score":0.2507399121920268},{"text":"I hope you're doing well.","start":13.315,"end":14.695,"sentiment":"positive","sentiment_score":0.5231308579444885},{"text":"Yep.","start":14.834999,"end":15.334999,"sentiment":"neutral","sentiment_score":0.17969825863838196},{"text":"Just a quick one.","start":15.3949995,"end":16.355,"sentiment":"neutral","sentiment_score":0.11226324364542961},{"text":"We are a cybersecurity company that runs an AISOC operation that plugs into your whole IT stack like Microsoft three six five Azure email and firewall and","start":16.355,"end":27.57,"sentiment":"neutral","sentiment_score":0.12037567325212338}],"sentiment":"neutral","sentiment_score":0.18116921093314886,"channel":0,"num_words":40,"start":12.434999,"end":27.57},{"sentences":[{"text":"Yep.","start":27.474998,"end":27.794998,"sentiment":"neutral","sentiment_score":0.09030985087156296}],"sentiment":"neutral","sentiment_score":0.09030985087156296,"channel":1,"num_words":1,"start":27.474998,"end":27.794998},{"sentences":[{"text":"runs","start":27.57,"end":27.97,"sentiment":"neutral","sentiment_score":0.1083320900797844}],"sentiment":"neutral","sentiment_score":0.1083320900797844,"channel":0,"num_words":1,"start":27.57,"end":27.97},{"sentences":[{"text":"Yep.","start":27.794998,"end":28.2,"sentiment":"neutral","sentiment_score":0.08353966474533081}],"sentiment":"neutral","sentiment_score":0.08353966474533081,"channel":1,"num_words":1,"start":27.794998,"end":28.2},{"sentences":[{"text":"an alert investigation and response for you.","start":27.97,"end":31.17,"sentiment":"neutral","sentiment_score":0.07433624139853887},{"text":"No rip.","start":31.17,"end":31.81,"sentiment":"neutral","sentiment_score":-0.08561321347951889},{"text":"No replace.","start":31.81,"end":32.63,"sentiment":"neutral","sentiment_score":-0.10116709768772125},{"text":"And our CTO, Jamie, who is an expert in this field, wants to show you the platform's value in a quick demo.","start":33.010002,"end":39.91,"sentiment":"neutral","sentiment_score":0.12101188945499333},{"text":"Are you available this week?","start":40.385,"end":42.805,"sentiment":"neutral","sentiment_score":0.016853451356291772}],"sentiment":"neutral","sentiment_score":0.07614004979596327,"channel":0,"num_words":38,"start":27.97,"end":42.805},{"sentences":[{"text":"No.","start":42.575,"end":43.055,"sentiment":"neutral","sentiment_score":-0.10525307059288024},{"text":"No.","start":43.055,"end":43.215,"sentiment":"neutral","sentiment_score":-0.15932904183864594},{"text":"We're already heavily invested in another product, and we'll be staying with that for some time.","start":43.215,"end":47.795002,"sentiment":"neutral","sentiment_score":-0.16995412576943636},{"text":"So thank you very much, though.","start":48.095,"end":49.875,"sentiment":"neutral","sentiment_score":0.04385605764885744}],"sentiment":"neutral","sentiment_score":-0.11336299078539014,"channel":1,"num_words":24,"start":42.575,"end":49.875},{"sentences":[{"text":"Oh,","start":50.704998,"end":51.024998,"sentiment":"neutral","sentiment_score":0.07064896076917648}],"sentiment":"neutral","sentiment_score":0.07064896076917648,"channel":0,"num_words":1,"start":50.704998,"end":51.024998},{"sentences":[{"text":"Appreciate","start":50.815002,"end":51.315002,"sentiment":"neutral","sentiment_score":0.23096653819084167}],"sentiment":"neutral","sentiment_score":0.23096653819084167,"channel":1,"num_words":1,"start":50.815002,"end":51.315002},{"sentences":[{"text":"alright.","start":51.024998,"end":51.524998,"sentiment":"neutral","sentiment_score":0.19553117454051971}],"sentiment":"neutral","sentiment_score":0.19553117454051971,"channel":0,"num_words":1,"start":51.024998,"end":51.524998},{"sentences":[{"text":"it.","start":51.375,"end":51.695,"sentiment":"neutral","sentiment_score":0.1957966685295105}],"sentiment":"neutral","sentiment_score":0.1957966685295105,"channel":1,"num_words":1,"start":51.375,"end":51.695},{"sentences":[{"text":"Well,","start":51.585,"end":51.905,"sentiment":"neutral","sentiment_score":0.07059513032436371}],"sentiment":"neutral","sentiment_score":0.07059513032436371,"channel":0,"num_words":1,"start":51.585,"end":51.905},{"sentences":[{"text":"Thank","start":51.695,"end":51.935,"sentiment":"neutral","sentiment_score":0.20252086222171783}],"sentiment":"neutral","sentiment_score":0.20252086222171783,"channel":1,"num_words":1,"start":51.695,"end":51.935},{"sentences":[{"text":"fair","start":51.905,"end":52.144997,"sentiment":"neutral","sentiment_score":0.1630326807498932}],"sentiment":"neutral","sentiment_score":0.1630326807498932,"channel":0,"num_words":1,"start":51.905,"end":52.144997},{"sentences":[{"text":"you.","start":51.935,"end":52.435,"sentiment":"neutral","sentiment_score":0.19135618209838867}],"sentiment":"neutral","sentiment_score":0.19135618209838867,"channel":1,"num_words":1,"start":51.935,"end":52.435},{"sentences":[{"text":"enough.","start":52.144997,"end":52.545,"sentiment":"neutral","sentiment_score":0.09804774075746536},{"text":"But, Jamie, I just wanted to say, do you are you still open to seeing how we compare even though you'll stay with them so","start":52.545,"end":61.309998,"sentiment":"neutral","sentiment_score":0.021327497474849223}],"sentiment":"neutral","sentiment_score":0.024278276062642153,"channel":0,"num_words":26,"start":52.144997,"end":61.309998},{"sentences":[{"text":"No.","start":61.28,"end":61.68,"sentiment":"neutral","sentiment_score":-0.0540989451110363}],"sentiment":"neutral","sentiment_score":-0.0540989451110363,"channel":1,"num_words":1,"start":61.28,"end":61.68},{"sentences":[{"text":"that you can","start":61.309998,"end":61.87,"sentiment":"neutral","sentiment_score":-0.034718792885541916}],"sentiment":"neutral","sentiment_score":-0.034718792885541916,"channel":0,"num_words":3,"start":61.309998,"end":61.87},{"sentences":[{"text":"No.","start":61.68,"end":62.18,"sentiment":"neutral","sentiment_score":-0.098715141415596}],"sentiment":"neutral","sentiment_score":-0.098715141415596,"channel":1,"num_words":1,"start":61.68,"end":62.18},{"sentences":[{"text":"negotiate better at your renewal?","start":61.87,"end":63.57,"sentiment":"neutral","sentiment_score":-0.06904730349779128}],"sentiment":"neutral","sentiment_score":-0.06904730349779128,"channel":0,"num_words":5,"start":61.87,"end":63.57},{"sentences":[{"text":"No.","start":64.4,"end":64.9,"sentiment":"neutral","sentiment_score":-0.07966084778308868},{"text":"No.","start":64.96,"end":65.36,"sentiment":"neutral","sentiment_score":-0.06581350415945053},{"text":"We're we're all very good with that.","start":65.36,"end":66.96,"sentiment":"neutral","sentiment_score":0.23789907566138677},{"text":"We've got a tried and tested product and, yeah, we're I'm very happy with what we've got and the price breaks.","start":66.96,"end":73.784996,"sentiment":"positive","sentiment_score":0.38887242121355875},{"text":"But thank you very much.","start":73.784996,"end":75.005,"sentiment":"positive","sentiment_score":0.4017176330089569}],"sentiment":"positive","sentiment_score":0.3341350910919053,"channel":1,"num_words":35,"start":64.4,"end":75.005},{"sentences":[{"text":"Cheers.","start":75.704994,"end":76.204994,"sentiment":"neutral","sentiment_score":0.30083879828453064}],"sentiment":"neutral","sentiment_score":0.30083879828453064,"channel":1,"num_words":1,"start":75.704994,"end":76.204994},{"sentences":[{"text":"Understood.","start":76.165,"end":76.665,"sentiment":"neutral","sentiment_score":0.08993381261825562}],"sentiment":"neutral","sentiment_score":0.08993381261825562,"channel":0,"num_words":1,"start":76.165,"end":76.665},{"sentences":[{"text":"Thank you.","start":76.34499,"end":77.16499,"sentiment":"neutral","sentiment_score":0.20907261967658997}],"sentiment":"neutral","sentiment_score":0.20907261967658997,"channel":1,"num_words":2,"start":76.34499,"end":77.16499},{"sentences":[{"text":"Well, thank you","start":76.885,"end":77.605,"sentiment":"neutral","sentiment_score":0.2617971996466319}],"sentiment":"neutral","sentiment_score":0.2617971996466319,"channel":0,"num_words":3,"start":76.885,"end":77.605},{"sentences":[{"text":"Thank","start":77.465,"end":77.704994,"sentiment":"positive","sentiment_score":0.3699905574321747}],"sentiment":"positive","sentiment_score":0.3699905574321747,"channel":1,"num_words":1,"start":77.465,"end":77.704994},{"sentences":[{"text":"for","start":77.605,"end":77.765,"sentiment":"positive","sentiment_score":0.49582892656326294}],"sentiment":"positive","sentiment_score":0.49582892656326294,"channel":0,"num_words":1,"start":77.605,"end":77.765},{"sentences":[{"text":"you.","start":77.704994,"end":78.204994,"sentiment":"positive","sentiment_score":0.3540627956390381}],"sentiment":"positive","sentiment_score":0.3540627956390381,"channel":1,"num_words":1,"start":77.704994,"end":78.204994},{"sentences":[{"text":"your time, Jamie.","start":77.765,"end":78.665,"sentiment":"neutral","sentiment_score":0.253342201312383}],"sentiment":"neutral","sentiment_score":0.253342201312383,"channel":0,"num_words":3,"start":77.765,"end":78.665},{"sentences":[{"text":"No problem.","start":79.145,"end":79.784996,"sentiment":"neutral","sentiment_score":0.29608187079429626},{"text":"Thank you.","start":79.784996,"end":80.424995,"sentiment":"positive","sentiment_score":0.35273726284503937},{"text":"Thanks.","start":80.424995,"end":80.924995,"sentiment":"positive","sentiment_score":0.366102933883667}],"sentiment":"neutral","sentiment_score":0.33274824023246763,"channel":1,"num_words":5,"start":79.145,"end":80.924995},{"sentences":[{"text":"Take care,","start":80.885,"end":81.365005,"sentiment":"positive","sentiment_score":0.3386852741241455}],"sentiment":"positive","sentiment_score":0.3386852741241455,"channel":0,"num_words":2,"start":80.885,"end":81.365005},{"sentences":[{"text":"Bye.","start":81.145,"end":81.645,"sentiment":"neutral","sentiment_score":0.2520323693752289}],"sentiment":"neutral","sentiment_score":0.2520323693752289,"channel":1,"num_words":1,"start":81.145,"end":81.645},{"sentences":[{"text":"mate.","start":81.365005,"end":81.685005,"sentiment":"neutral","sentiment_score":0.1742098033428192},{"text":"Bye.","start":81.685005,"end":82.185005,"sentiment":"neutral","sentiment_score":0.1141783446073532}],"sentiment":"neutral","sentiment_score":0.1441940739750862,"channel":0,"num_words":2,"start":81.365005,"end":82.185005},{"sentences":[{"text":"Bye.","start":82.185,"end":82.585,"sentiment":"neutral","sentiment_score":0.09899245202541351},{"text":"Bye.","start":82.585,"end":83.085,"sentiment":"neutral","sentiment_score":0.06492558121681213}],"sentiment":"neutral","sentiment_score":0.08195901662111282,"channel":1,"num_words":2,"start":82.185,"end":83.085}]},"summary":{"result":"success","short":"An agent from profit security company AISOC called Jamie to offer a demo of their cybersecurity platform. Jamie declined, stating that they are already heavily invested in another product and are satisfied with their current product. The agent thanked Jamie and ended the call."},"intents":{"segments":[{"text":"And our CTO, Jamie, who is an expert in this field, wants to show you the platform's value in a quick demo. Are you available this week?","start_word":74,"end_word":100,"intents":[{"intent":"Ask about demo value","confidence_score":0.00028205453}]},{"text":"negotiate better at your renewal?","start_word":164,"end_word":168,"intents":[{"intent":"Suggest negotiation","confidence_score":0.0005393274}]},{"text":"We're we're all very good with that. We've got a tried and tested product and, yeah, we're I'm very happy with what we've got and the price breaks. But thank you very much.","start_word":171,"end_word":203,"intents":[{"intent":"Confirm agreement","confidence_score":0.0020070265}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Vigilance AI. Am I talking to Jamie? Yes. How can I help you? Oh, hi, Jamie.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.09787926077842712},{"text":"I hope you're doing well.","start_word":23,"end_word":27,"sentiment":"positive","sentiment_score":0.5191149711608887},{"text":"Yep. Just a quick one. We are a cybersecurity company that runs an AISOC operation that plugs into your whole IT stack like Microsoft three six five Azure email and firewall and Yep. runs Yep. an alert investigation and response for you. No rip. No replace. And our CTO, Jamie, who is an expert in this field, wants to show you the platform's value in a quick demo. Are you available this week? No. No. We're already heavily invested in another product, and we'll be staying with that for some time. So thank you very much, though. Oh, Appreciate alright. it. Well, Thank fair you. enough. But, Jamie, I just wanted to say, do you are you still open to seeing how we compare even though you'll stay with them so No. that you can No. negotiate better at your renewal? No. No. We're we're all very good with that.","start_word":28,"end_word":177,"sentiment":"neutral","sentiment_score":0.04861227422952652},{"text":"We've got a tried and tested product and, yeah, we're I'm very happy with what we've got and the price breaks. But thank you very much.","start_word":178,"end_word":203,"sentiment":"positive","sentiment_score":0.393238365650177},{"text":"Cheers. Understood. Thank you. Well, thank you Thank for you. your time, Jamie. No problem.","start_word":204,"end_word":218,"sentiment":"neutral","sentiment_score":0.24417532980442047},{"text":"Thank you. Thanks.","start_word":219,"end_word":221,"sentiment":"positive","sentiment_score":0.35423675179481506},{"text":"Take care, Bye. mate. Bye. Bye. Bye.","start_word":222,"end_word":228,"sentiment":"neutral","sentiment_score":0.17627882957458496}],"average":{"sentiment":"neutral","sentiment_score":0.13115809256570382}}}}