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Porte Hick Framing. Deborah speaking.\n\nChannel 0: Oh, hi, Deborah. Good day. My name is Andrew, and I was trying to follow-up on Annabel Mitchell.\n\nChannel 1: On what? Sorry?\n\nChannel 0: I'm trying to get a hold of Annabelle.\n\nChannel 1: I'm not sure who who you're referring to. I'm sorry.\n\nChannel 0: Oh, do do you know Annabelle Mitchell by chance?\n\nChannel 1: We don't have that person here, but, yeah, I'm not sure.\n\nChannel 0: Oh, is this SBS Group that I'm calling?\n\nChannel 1: Yeah. It is SBS Group.\n\nChannel 0: Alright. Well,\n\nChannel 1: What\n\nChannel 0: thank\n\nChannel 1: what\n\nChannel 0: you\n\nChannel 1: was\n\nChannel 0: for\n\nChannel 1: the name\n\nChannel 0: checking.\n\nChannel 1: of the person? Okay. Thank you. 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Mitchell.","start":6.56,"end":11.62,"sentiment":"neutral","sentiment_score":0.08042283384845807}],"sentiment":"neutral","sentiment_score":0.135704490252667,"channel":0,"num_words":18,"start":4.24,"end":11.62},{"sentences":[{"text":"On what?","start":13.599999,"end":14.16,"sentiment":"neutral","sentiment_score":-0.014439665712416172},{"text":"Sorry?","start":14.16,"end":14.595,"sentiment":"neutral","sentiment_score":-0.0557989776134491}],"sentiment":"neutral","sentiment_score":-0.02822610301276048,"channel":1,"num_words":3,"start":13.599999,"end":14.595},{"sentences":[{"text":"I'm trying to get a hold of Annabelle.","start":16.075,"end":18.255,"sentiment":"neutral","sentiment_score":-0.037751964991912246}],"sentiment":"neutral","sentiment_score":-0.037751964991912246,"channel":0,"num_words":8,"start":16.075,"end":18.255},{"sentences":[{"text":"I'm not sure who who you're referring to.","start":21.475,"end":23.635,"sentiment":"neutral","sentiment_score":-0.20544447377324104},{"text":"I'm sorry.","start":23.635,"end":24.375,"sentiment":"neutral","sentiment_score":-0.12371029704809189}],"sentiment":"neutral","sentiment_score":-0.1890976384282112,"channel":1,"num_words":10,"start":21.475,"end":24.375},{"sentences":[{"text":"Oh, do do you know Annabelle Mitchell by chance?","start":26.075,"end":30.759998,"sentiment":"neutral","sentiment_score":-0.03109842787186305}],"sentiment":"neutral","sentiment_score":-0.03109842787186305,"channel":0,"num_words":9,"start":26.075,"end":30.759998},{"sentences":[{"text":"We don't have that person here, but, yeah, I'm not sure.","start":33.48,"end":38.3,"sentiment":"neutral","sentiment_score":-0.15055552328174765}],"sentiment":"neutral","sentiment_score":-0.15055552328174765,"channel":1,"num_words":11,"start":33.48,"end":38.3},{"sentences":[{"text":"Oh, is this SBS Group that I'm 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name","start":50.495,"end":50.815,"sentiment":"neutral","sentiment_score":0.3288699835538864}],"sentiment":"neutral","sentiment_score":0.3288699835538864,"channel":1,"num_words":2,"start":50.495,"end":50.815},{"sentences":[{"text":"checking.","start":50.614998,"end":51.114998,"sentiment":"neutral","sentiment_score":0.32445377111434937}],"sentiment":"neutral","sentiment_score":0.32445377111434937,"channel":0,"num_words":1,"start":50.614998,"end":51.114998},{"sentences":[{"text":"of the person?","start":50.815,"end":51.714996,"sentiment":"neutral","sentiment_score":0.12431676189104716},{"text":"Okay.","start":51.855,"end":52.335,"sentiment":"neutral","sentiment_score":0.187176376581192},{"text":"Thank you.","start":52.335,"end":52.975,"sentiment":"positive","sentiment_score":0.45217280089855194},{"text":"Bye.","start":52.975,"end":53.475,"sentiment":"neutral","sentiment_score":0.1870969533920288}],"sentiment":"neutral","sentiment_score":0.23593845963478088,"channel":1,"num_words":7,"start":50.815,"end":53.475}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to reach Annabel Mitchell at the business, but the representative, Deborah, is unsure who she is referring to and asks if he knows her. Andrew confirms that he does not and asks if this is the person he is looking for, to which Deborah responds that they do not have that person. Andrew thanks her and ends the call."},"intents":{"segments":[{"text":"I'm trying to get a hold of Annabelle.","start_word":28,"end_word":35,"intents":[{"intent":"Contact anabelle mitchell","confidence_score":0.00031860394}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.35484743118286133},{"text":"Porte Hick Framing. Deborah speaking. Oh, hi, Deborah.","start_word":2,"end_word":9,"sentiment":"neutral","sentiment_score":0.14368264377117157},{"text":"Good day.","start_word":10,"end_word":11,"sentiment":"positive","sentiment_score":0.4178857207298279},{"text":"My name is Andrew, and I was trying to follow-up on Annabel Mitchell. On what? Sorry? I'm trying to get a hold of Annabelle. I'm not sure who who you're referring to. I'm sorry. Oh, do do you know Annabelle Mitchell by chance? We don't have that person here, but, yeah, I'm not sure. Oh, is this SBS Group that I'm calling? Yeah. It is SBS Group. Alright. Well, What thank what you was for the name checking. of the person? Okay.","start_word":12,"end_word":93,"sentiment":"neutral","sentiment_score":-0.015602976083755491},{"text":"Thank you.","start_word":94,"end_word":95,"sentiment":"positive","sentiment_score":0.4329063892364502},{"text":"Bye.","start_word":96,"end_word":96,"sentiment":"neutral","sentiment_score":0.2501334547996521}],"average":{"sentiment":"neutral","sentiment_score":0.03007256010043546}}}}