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Thank you so much for calling your Total account. How may I help you today?\n\nChannel 1: Hi. Hey. Good afternoon. I have an Airtel from India. I would like to know the number is still active to recharge.\n\nSo how can I check that?\n\nChannel 0: Hi. Good afternoon. I'm sorry, but you have reached a wrong phone number. This is\n\nChannel 1: Oh.\n\nChannel 0: Airtel Australia, and we don't cater any other phone number asides with Australian phone number. We\n\nChannel 1: Oh,\n\nChannel 0: are\n\nChannel 1: awesome.\n\nChannel 0: a\n\nChannel 1: Thanks. Sorry.\n\nChannel 0: Internet\n\nChannel 1: Yep.\n\nChannel 0: service provider and a mobile plan services in Australia.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. Thank you. Have a good one.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.48,"sentiment":"positive","sentiment_score":0.4195671081542969},{"text":"Thank you so much for calling your Total account.","start":0.48,"end":2.8,"sentiment":"positive","sentiment_score":0.7213833000924852},{"text":"How may I help you today?","start":2.8,"end":4.1,"sentiment":"positive","sentiment_score":0.6159182687600454}],"sentiment":"positive","sentiment_score":0.6629704013466835,"channel":0,"num_words":16,"start":0.32,"end":4.1},{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.52,"sentiment":"neutral","sentiment_score":0.09364420175552368},{"text":"Hey.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.12908795475959778},{"text":"Good afternoon.","start":5.8399997,"end":6.58,"sentiment":"neutral","sentiment_score":0.1872834786772728},{"text":"I have an Airtel from India.","start":7.3599997,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.06848161419232686},{"text":"I would like to know the number is still active to recharge.","start":10.559999,"end":13.46,"sentiment":"neutral","sentiment_score":0.05631084926426411}],"sentiment":"neutral","sentiment_score":0.07654177228158171,"channel":1,"num_words":22,"start":5.3599997,"end":13.46},{"sentences":[{"text":"So how can I check that?","start":13.655,"end":15.195,"sentiment":"neutral","sentiment_score":0.048354954148332276}],"sentiment":"neutral","sentiment_score":0.048354954148332276,"channel":1,"num_words":6,"start":13.655,"end":15.195},{"sentences":[{"text":"Hi.","start":15.665,"end":15.985001,"sentiment":"neutral","sentiment_score":0.0024209339171648026},{"text":"Good afternoon.","start":15.985001,"end":16.725,"sentiment":"neutral","sentiment_score":0.018917301669716835},{"text":"I'm sorry, but you have reached a wrong phone number.","start":17.025,"end":19.585,"sentiment":"neutral","sentiment_score":-0.19188040792942046},{"text":"This is","start":19.585,"end":20.065,"sentiment":"neutral","sentiment_score":-0.1184154637157917}],"sentiment":"neutral","sentiment_score":-0.14102529796461263,"channel":0,"num_words":15,"start":15.665,"end":20.065},{"sentences":[{"text":"Oh.","start":19.974998,"end":20.474998,"sentiment":"neutral","sentiment_score":-0.08315710723400116}],"sentiment":"neutral","sentiment_score":-0.08315710723400116,"channel":1,"num_words":1,"start":19.974998,"end":20.474998},{"sentences":[{"text":"Airtel Australia, and we don't cater any other phone number asides with Australian phone 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provider and a mobile plan services in Australia.","start":28.5,"end":32.12,"sentiment":"neutral","sentiment_score":0.03194842073652479}],"sentiment":"neutral","sentiment_score":0.03194842073652479,"channel":0,"num_words":9,"start":28.5,"end":32.12},{"sentences":[{"text":"Okay.","start":32.89,"end":33.39,"sentiment":"neutral","sentiment_score":0.15995991230010986},{"text":"Thank you.","start":33.45,"end":34.19,"sentiment":"positive","sentiment_score":0.38239139318466187}],"sentiment":"neutral","sentiment_score":0.30824756622314453,"channel":1,"num_words":3,"start":32.89,"end":34.19},{"sentences":[{"text":"Alright.","start":34.18,"end":34.66,"sentiment":"neutral","sentiment_score":0.3303546607494354},{"text":"Thank you.","start":34.66,"end":35.14,"sentiment":"positive","sentiment_score":0.5591422915458679},{"text":"Have a good 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The agent informs them that they have reached the wrong number and apologizes for the misunderstanding. The agent also clarifies that their company only provides Australian phone numbers and does not cater to other international ones."},"intents":{"segments":[{"text":"Hi.","start_word":44,"end_word":44,"intents":[{"intent":"Check phone number","confidence_score":0.03763015}]},{"text":"I'm sorry, but you have reached a wrong phone number. This is Oh.","start_word":47,"end_word":59,"intents":[{"intent":"Apologize for wrong phone number","confidence_score":0.0029754816}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your Total account. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.6471277475357056},{"text":"Hi. Hey. Good afternoon. I have an Airtel from India. I would like to know the number is still active to recharge. So how can I check that? Hi. Good afternoon. I'm sorry, but you have reached a wrong phone number. This is Oh. Airtel Australia, and we don't cater any other phone number asides with Australian phone number.","start_word":16,"end_word":74,"sentiment":"neutral","sentiment_score":-0.02696163021028042},{"text":"We Oh, are awesome.","start_word":75,"end_word":78,"sentiment":"positive","sentiment_score":0.44354909658432007},{"text":"a Thanks. Sorry. Internet Yep. service provider and a mobile plan services in Australia. Okay.","start_word":79,"end_word":93,"sentiment":"neutral","sentiment_score":0.08086927235126495},{"text":"Thank you.","start_word":94,"end_word":95,"sentiment":"positive","sentiment_score":0.3604235053062439},{"text":"Alright.","start_word":96,"end_word":96,"sentiment":"neutral","sentiment_score":0.3303546607494354},{"text":"Thank you. Have a good one.","start_word":97,"end_word":102,"sentiment":"positive","sentiment_score":0.5399014949798584},{"text":"You too. Bye.","start_word":103,"end_word":105,"sentiment":"neutral","sentiment_score":0.1822008341550827}],"average":{"sentiment":"neutral","sentiment_score":0.1522445550700962}}}}