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Good morning. This is Sarah Tel accounts. How may I help you today? Oh, thank you.\n\nHi. Nice to have you on the line. Thank you so much for giving us a callback, Zarett. Yeah. I would love to let you know that we've located the team that you sent.\n\nIt's basically under the name just wanted to confirm just to make sure, Palm Health Care. Is that right? Oh, okay. Mhmm. Mhmm.\n\nMhmm. Oh, okay. Wooden Medical Skin Clinic. Okay. Mhmm.\n\nMhmm. Mhmm. Yeah. Actually, you have an option to update the email address, phone number, and the name as well through the portal. Yeah.\n\nOh, sure. That's perfect. So, yeah, you could freely update whatever details that you would like to update from the portal just to make sure it's on your decision. And, also, I'm about to send you the amount has been credited to your invoice. You will receive the official receipt shortly.\n\nAnd I would love to request and recommend if you prefer to send the payment via bank transfer, kindly use the invoice number as a reference just to make sure it will allocate it on a timely manner to your account. Okay? And thank you so much for the payment, and apologies for the confusion caused. Mhmm. Thank you.\n\nHave a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.27269110083580017},{"text":"Good morning.","start":1.1999999,"end":1.8399999,"sentiment":"positive","sentiment_score":0.4760488271713257},{"text":"This is Sarah Tel accounts.","start":1.8399999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.357848197221756},{"text":"How may I help you today?","start":3.1999998,"end":4.58,"sentiment":"positive","sentiment_score":0.3776138921578725},{"text":"Oh, thank you.","start":7.9199996,"end":9.059999,"sentiment":"neutral","sentiment_score":0.3325492839018504}],"sentiment":"positive","sentiment_score":0.36925652623176575,"num_words":17,"start":0.96,"end":9.059999},{"sentences":[{"text":"Hi.","start":10.08,"end":10.4,"sentiment":"positive","sentiment_score":0.4522262513637543},{"text":"Nice to have you on the 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I just missed a call from this number. My name is Surat. No worries. Okay. Pharm Healthcare number four, PTY LTD. And also, could you please update the account? Because I think they've set it up on my name. It was supposed to go on the business name. So a couple of things. Update the account name to Wharton Medical and Skin Clinic, please. That's our trading name. And all yeah. And Skin Clinic? Yep. W o d n. That's Wharton. Okay. Wharton Medical and Skin Clinic. And then I'll I'll I can update the email address. Can I update the email address on the portal? Perfect. Okay. Yep. Alright. Yeah. So that needs to be changed because it's a business account. It is and it's coming under my name. Yep. Okay. Yeah. Yeah. Yep. Okay. Done. Done. Thank you so much. Thanks. Bye. You too. 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I just missed a call from this number. My name is Surat. No worries. Okay.\n\nPharm Healthcare number four, PTY LTD. And also, could you please update the account? Because I think they've set it up on my name. It was supposed to go on the business name. So a couple of things.\n\nUpdate the account name to Wharton Medical and Skin Clinic, please. That's our trading name. And all yeah. And Skin Clinic? Yep.\n\nW o d n. That's Wharton. Okay. Wharton Medical and Skin Clinic. And then I'll I'll I can update the email address.\n\nCan I update the email address on the portal? Perfect. Okay. Yep. Alright.\n\nYeah. So that needs to be changed because it's a business account. It is and it's coming under my name. Yep. Okay.\n\nYeah. Yeah. Yep. Okay. Done.\n\nDone. Thank you so much. Thanks. Bye. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.025769438594579697},{"text":"I just missed a call from this number.","start":5.6,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.11458687670528889},{"text":"My name is Surat.","start":7.9199996,"end":9.139999,"sentiment":"neutral","sentiment_score":0.20741674304008484},{"text":"No worries.","start":15.125,"end":15.785,"sentiment":"neutral","sentiment_score":0.3068549335002899},{"text":"Okay.","start":21.365,"end":21.865,"sentiment":"neutral","sentiment_score":0.20551195740699768}],"sentiment":"neutral","sentiment_score":0.04737270134501159,"num_words":16,"start":4.96,"end":21.865},{"sentences":[{"text":"Pharm Healthcare number four, PTY LTD.","start":27.439999,"end":30.34,"sentiment":"neutral","sentiment_score":0.04610947364320358},{"text":"And also, could you please update the account?","start":31.279999,"end":36.82,"sentiment":"neutral","sentiment_score":0.012283873977139592},{"text":"Because I think they've set it up on my name.","start":37.68,"end":40.399998,"sentiment":"neutral","sentiment_score":-0.08967367485165596},{"text":"It was supposed to go on the business name.","start":40.399998,"end":42.82,"sentiment":"neutral","sentiment_score":-0.06828083884384897},{"text":"So a couple of things.","start":43.945,"end":45.325,"sentiment":"neutral","sentiment_score":0.001373101025819778}],"sentiment":"neutral","sentiment_score":-0.02972291998173061,"num_words":38,"start":27.439999,"end":45.325},{"sentences":[{"text":"Update the account name to Wharton Medical and Skin Clinic, please.","start":46.105,"end":50.985,"sentiment":"neutral","sentiment_score":0.01657140932299874},{"text":"That's our trading name.","start":50.985,"end":52.285,"sentiment":"neutral","sentiment_score":0.004616811347659677},{"text":"And all 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portal?","start":70.415,"end":72.435,"sentiment":"neutral","sentiment_score":0.025437857541773055},{"text":"Perfect.","start":79.055,"end":79.555,"sentiment":"positive","sentiment_score":0.49314337968826294},{"text":"Okay.","start":80.189995,"end":80.689995,"sentiment":"neutral","sentiment_score":0.21788154542446136},{"text":"Yep.","start":80.75,"end":81.07,"sentiment":"neutral","sentiment_score":0.1953715980052948},{"text":"Alright.","start":81.07,"end":81.57,"sentiment":"neutral","sentiment_score":0.11913268268108368}],"sentiment":"neutral","sentiment_score":0.09649768643654309,"num_words":13,"start":70.415,"end":81.57},{"sentences":[{"text":"Yeah.","start":81.78999,"end":82.189995,"sentiment":"neutral","sentiment_score":0.060205116868019104},{"text":"So that needs to be changed because it's a business account.","start":82.189995,"end":84.75,"sentiment":"neutral","sentiment_score":0.031383926048874855},{"text":"It is and it's coming under my 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you so much.","start":127.02488,"end":127.90488,"sentiment":"positive","sentiment_score":0.5084878653287888},{"text":"Thanks.","start":127.90488,"end":128.22488,"sentiment":"positive","sentiment_score":0.36050891876220703},{"text":"Bye.","start":128.22488,"end":128.72488,"sentiment":"neutral","sentiment_score":0.18476419150829315},{"text":"You too.","start":130.54488,"end":131.02487,"sentiment":"positive","sentiment_score":0.3801440894603729}],"sentiment":"positive","sentiment_score":0.39139105048444534,"num_words":9,"start":123.10487,"end":131.02487},{"sentences":[{"text":"Bye.","start":131.02487,"end":131.52487,"sentiment":"neutral","sentiment_score":-0.0979381874203682}],"sentiment":"neutral","sentiment_score":-0.0979381874203682,"num_words":1,"start":131.02487,"end":131.52487}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. This is Sarah Tel accounts. How may I help you today?\n\nChannel 1: Hi. I just missed a call from this number. My\n\nChannel 0: Oh,\n\nChannel 1: name is\n\nChannel 0: thank you.\n\nChannel 1: Surat.\n\nChannel 0: Hi. Nice to have you on the line. Thank you so much for giving us a callback, Zarett.\n\nChannel 1: No worries.\n\nChannel 0: Yeah. I would love to let you know that we've located the team that you sent. It's\n\nChannel 1: Okay.\n\nChannel 0: basically under the name just wanted to confirm just to make sure, Palm Health Care.\n\nChannel 1: Pharm Healthcare\n\nChannel 0: Is that\n\nChannel 1: number\n\nChannel 0: right?\n\nChannel 1: four, PTY\n\nChannel 0: Oh,\n\nChannel 1: LTD.\n\nChannel 0: okay.\n\nChannel 1: And also, could you please update the account? Because I think they've set it up on my name. It was supposed to\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: go on the business name.\n\nChannel 0: Mhmm.\n\nChannel 1: So a couple of things. Update the account name to Wharton Medical and Skin Clinic, please. That's our trading\n\nChannel 0: Oh,\n\nChannel 1: name.\n\nChannel 0: okay. Wooden\n\nChannel 1: And all\n\nChannel 0: Medical\n\nChannel 1: yeah. And Skin Clinic?\n\nChannel 0: Skin Clinic. Okay.\n\nChannel 1: Yep. W o d n. That's Wharton. Okay. Wharton Medical\n\nChannel 0: Mhmm.\n\nChannel 1: and Skin Clinic. And then I'll I'll I can update the email\n\nChannel 0: Mhmm.\n\nChannel 1: address. Can I update\n\nChannel 0: Mhmm.\n\nChannel 1: the email address on the portal?\n\nChannel 0: Yeah. Actually, you have an option to update the email address, phone number, and the name as well through the portal.\n\nChannel 1: Perfect. Okay. Yep. Alright. Yeah.\n\nSo that needs to be changed because it's a business account. It is and it's\n\nChannel 0: Yeah.\n\nChannel 1: coming under my name.\n\nChannel 0: Oh, sure. That's perfect. So, yeah, you could freely update whatever details that you would like to\n\nChannel 1: Yep.\n\nChannel 0: update from the portal just to make sure it's on your decision. And, also, I'm about to send you\n\nChannel 1: Okay.\n\nChannel 0: the amount has been credited to your invoice. You will receive the official receipt shortly. And I would love to request and recommend if you prefer to send the payment via bank transfer, kindly use the invoice number as a reference\n\nChannel 1: Yeah.\n\nChannel 0: just\n\nChannel 1: Yeah.\n\nChannel 0: to make sure it\n\nChannel 1: Yep.\n\nChannel 0: will allocate it on a timely manner to your\n\nChannel 1: Okay.\n\nChannel 0: account. Okay?\n\nChannel 1: Done.\n\nChannel 0: And\n\nChannel 1: Done.\n\nChannel 0: thank you so much for the payment, and apologies for the confusion caused.\n\nChannel 1: Thank you so much. Thanks.\n\nChannel 0: Mhmm.\n\nChannel 1: Bye.\n\nChannel 0: Thank you. Have a great day. Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.27269110083580017},{"text":"Good morning.","start":1.1999999,"end":1.8399999,"sentiment":"positive","sentiment_score":0.4760488271713257},{"text":"This is Sarah Tel accounts.","start":1.8399999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.357848197221756},{"text":"How may I help you today?","start":3.1999998,"end":4.58,"sentiment":"positive","sentiment_score":0.3776138921578725}],"sentiment":"positive","sentiment_score":0.3771223638738905,"channel":0,"num_words":14,"start":0.96,"end":4.58},{"sentences":[{"text":"Hi.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.025769438594579697},{"text":"I just missed a call from this 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She also asks the customer to update their bank transfer information and recommends sending payment via invoice to ensure timely allocation. The call ends with the representative thanking the customer and apologizing for the confusion."},"intents":{"segments":[{"text":"And also, could you please update the account?","start_word":94,"end_word":101,"intents":[{"intent":"Update account information","confidence_score":0.43552816}]},{"text":"And then I'll I'll I can update the email Mhmm. address.","start_word":172,"end_word":182,"intents":[{"intent":"Update email","confidence_score":0.52799916}]},{"text":"Actually, you have an option to update the email address, phone number, and the name as well through the portal. Perfect.","start_word":193,"end_word":213,"intents":[{"intent":"Update phone number","confidence_score":0.8450452}]},{"text":"So, yeah, you could freely update whatever details that you would like to Yep. update from the portal just to make sure it's on your decision.","start_word":242,"end_word":267,"intents":[{"intent":"Update details","confidence_score":0.5090247}]},{"text":"You will receive the official receipt shortly. And I would love to request and recommend if you prefer to send the payment via bank transfer, kindly use the invoice number as a reference Yeah.","start_word":284,"end_word":317,"intents":[{"intent":"Recommend sending receipt","confidence_score":0.011240683}]},{"text":"And I would love to request and recommend if you prefer to send the payment via bank transfer, kindly use the invoice number as a reference Yeah.","start_word":291,"end_word":317,"intents":[{"intent":"Request payment via bank transfer","confidence_score":0.39126077}]},{"text":"thank you so much for the payment, and apologies for the confusion caused. Thank you so much.","start_word":340,"end_word":356,"intents":[{"intent":"Apologize for confusion","confidence_score":0.68702567}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.27269110083580017},{"text":"Good morning. This is Sarah Tel accounts. How may I help you today?","start_word":1,"end_word":13,"sentiment":"positive","sentiment_score":0.3815986514091492},{"text":"Hi. I just missed a call from this number. Oh, My name is thank you. Surat.","start_word":14,"end_word":29,"sentiment":"neutral","sentiment_score":0.0760713517665863},{"text":"Hi. Nice to have you on the line. Thank you so much for giving us a callback, Zarett.","start_word":30,"end_word":47,"sentiment":"positive","sentiment_score":0.6786723732948303},{"text":"No worries.","start_word":48,"end_word":49,"sentiment":"neutral","sentiment_score":0.31713971495628357},{"text":"Yeah. I would love to let you know that we've located the team that you sent.","start_word":50,"end_word":65,"sentiment":"positive","sentiment_score":0.5292174220085144},{"text":"It's Okay. basically under the name just wanted to confirm just to make sure, Palm Health Care. Pharm Healthcare Is that number right? four, PTY Oh, LTD. okay. And also, could you please update the account? Because I think they've set it up on my name. It was supposed to Mhmm. Mhmm. go on the business name. Mhmm. So a couple of things. Update the account name to Wharton Medical and Skin Clinic, please. That's our trading Oh, name. okay. Wooden And all Medical yeah. And Skin Clinic? Skin Clinic. Okay. Yep. W o d n. That's Wharton. Okay. Wharton Medical Mhmm. and Skin Clinic. And then I'll I'll I can update the email Mhmm. address. Can I update Mhmm. the email address on the portal? Yeah. Actually, you have an option to update the email address, phone number, and the name as well through the portal.","start_word":66,"end_word":212,"sentiment":"neutral","sentiment_score":0.03420504555106163},{"text":"Perfect.","start_word":213,"end_word":213,"sentiment":"positive","sentiment_score":0.49314337968826294},{"text":"Okay. Yep. Alright. Yeah. So that needs to be changed because it's a business account. It is and it's Yeah. coming under my name. Oh, sure.","start_word":214,"end_word":239,"sentiment":"neutral","sentiment_score":0.08487813919782639},{"text":"That's perfect.","start_word":240,"end_word":241,"sentiment":"positive","sentiment_score":0.5947031378746033},{"text":"So, yeah, you could freely update whatever details that you would like to Yep. update from the portal just to make sure it's on your decision. And, also, I'm about to send you Okay. the amount has been credited to your invoice.","start_word":242,"end_word":283,"sentiment":"neutral","sentiment_score":0.2448858916759491},{"text":"You will receive the official receipt shortly.","start_word":284,"end_word":290,"sentiment":"positive","sentiment_score":0.34222954511642456},{"text":"And I would love to request and recommend if you prefer to send the payment via bank transfer, kindly use the invoice number as a reference Yeah. just Yeah. to make sure it Yep. will allocate it on a timely manner to your Okay. account. Okay? Done. And Done. thank you so much for the payment, and apologies for the confusion caused.","start_word":291,"end_word":352,"sentiment":"neutral","sentiment_score":0.2398923486471176},{"text":"Thank you so much. Thanks.","start_word":353,"end_word":357,"sentiment":"positive","sentiment_score":0.4604009985923767},{"text":"Mhmm. Bye.","start_word":358,"end_word":359,"sentiment":"neutral","sentiment_score":0.18489082157611847},{"text":"Thank you. Have a great day. Bye bye. You too.","start_word":360,"end_word":369,"sentiment":"positive","sentiment_score":0.5396435916423797},{"text":"Bye.","start_word":370,"end_word":370,"sentiment":"neutral","sentiment_score":0.2007030099630356}],"average":{"sentiment":"neutral","sentiment_score":0.18966436212713067}}}}