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The thing is I got I live in the Rim Car View, and then I have the gig Wi Fi. And there is a QR code, and I re scan the code to buy a plan from the Arab from from your company. Yeah. Yeah.\n\nCorrect. So I already already paid I already got the order number. I already paid, but I don't know how to activate it. I bought it under the name Junda Lee. Yeah.\n\nG u n d a. Okay. Sorry? Yeah. Yep.\n\nMhmm. 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Good afternoon. This is Airtel accounts. We got a missed call from you. How may I help you today?\n\nChannel 1: Hi. The thing is I got I live in the Rim Car View, and then I have the gig Wi Fi. And there is a QR code, and I re scan the code to buy a plan from the Arab from from your company.\n\nChannel 0: Oh, okay. So you're looking to activate a Internet service, and you\n\nChannel 1: Yeah.\n\nChannel 0: see our\n\nChannel 1: Yeah.\n\nChannel 0: oh, alright.\n\nChannel 1: Correct.\n\nChannel 0: Sure.\n\nChannel 1: So\n\nChannel 0: Sure.\n\nChannel 1: I already already paid I already got the order number. I already paid, but I don't know\n\nChannel 0: Mhmm.\n\nChannel 1: how to activate\n\nChannel 0: Oh, okay. So\n\nChannel 1: it.\n\nChannel 0: what is your full name? Let me check-in here. May I have your name?\n\nChannel 1: I bought it under the name Junda Lee.\n\nChannel 0: June Dali. Okay. One\n\nChannel 1: Yeah.\n\nChannel 0: moment. Okay?\n\nChannel 1: G u n d a.\n\nChannel 0: G u n d. Let me search for you because I remember this name. You received the activation. Just bear with me. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Yeah. We sent you the email. Bear with me. It's still loading the details here. And you're using your own router for this?\n\nChannel 1: Sorry?\n\nChannel 0: You're using your own router to\n\nChannel 1: Yeah.\n\nChannel 0: get connected? Because your service\n\nChannel 1: Yep.\n\nChannel 0: has already been\n\nChannel 1: Mhmm.\n\nChannel 0: in progress. Okay. So just be on the line. Let me connect you to our tech representative so they could assist you about your service activation. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Because we're working on your order. 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already already paid I already got the order number.","start":38.17,"end":42.01,"sentiment":"neutral","sentiment_score":0.046146221831440924},{"text":"I already paid, but I don't know","start":42.01,"end":43.915,"sentiment":"neutral","sentiment_score":-0.047483522977147787}],"sentiment":"neutral","sentiment_score":0.0075927974984926335,"channel":1,"num_words":17,"start":38.17,"end":43.915},{"sentences":[{"text":"Mhmm.","start":43.765003,"end":44.265003,"sentiment":"neutral","sentiment_score":-0.018778927624225616}],"sentiment":"neutral","sentiment_score":-0.018778927624225616,"channel":0,"num_words":1,"start":43.765003,"end":44.265003},{"sentences":[{"text":"how to activate","start":43.915,"end":44.855,"sentiment":"neutral","sentiment_score":0.00039434805512428284}],"sentiment":"neutral","sentiment_score":0.00039434805512428284,"channel":1,"num_words":3,"start":43.915,"end":44.855},{"sentences":[{"text":"Oh, 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u n d a.","start":64.12,"end":65.74,"sentiment":"neutral","sentiment_score":0.011193727515637875}],"sentiment":"neutral","sentiment_score":0.011193727515637875,"channel":1,"num_words":5,"start":64.12,"end":65.74},{"sentences":[{"text":"G u n d.","start":67.2,"end":70.1,"sentiment":"neutral","sentiment_score":0.010932570556178689},{"text":"Let me search for you because I remember this name.","start":71.994995,"end":74.635,"sentiment":"neutral","sentiment_score":0.03154942952096462},{"text":"You received the activation.","start":74.635,"end":76.255,"sentiment":"neutral","sentiment_score":0.07510231994092464},{"text":"Just bear with 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customer called Airtel accounts because they received a missed call. The customer explains they have a gig Wi Fi plan and a QR code they want to activate. The representative asks for the customer's name and confirms they have paid for activation. The representative tries to connect the customer to a tech representative for assistance with service activation."},"intents":{"segments":[{"text":"So you're looking to activate a Internet service, and you Yeah.","start_word":66,"end_word":76,"intents":[{"intent":"Activate internet service","confidence_score":0.24166562}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.4228287637233734},{"text":"We got a missed call from you.","start_word":7,"end_word":13,"sentiment":"neutral","sentiment_score":0.32494446635246277},{"text":"How may I help you today?","start_word":14,"end_word":19,"sentiment":"positive","sentiment_score":0.42014554142951965},{"text":"Hi. The thing is I got I live in the Rim Car View, and then I have the gig Wi Fi. And there is a QR code, and I re scan the code to buy a plan from the Arab from from your company. Oh, okay. So you're looking to activate a Internet service, and you Yeah. see our Yeah. oh, alright. Correct. Sure. So Sure. I already already paid I already got the order number. I already paid, but I don't know Mhmm. how to activate Oh, okay. So it. what is your full name? Let me check-in here. May I have your name? I bought it under the name Junda Lee. June Dali. Okay. One Yeah. moment. Okay? G u n d a. G u n d. Let me search for you because I remember this name. You received the activation. Just bear with me. Okay? Okay. Yeah. We sent you the email. Bear with me. It's still loading the details here. And you're using your own router for this? Sorry? You're using your own router to Yeah. get connected? Because your service Yep. has already been Mhmm. in progress. Okay. So just be on the line. Let me connect you to our tech representative so they could assist you about your service activation. Okay? Okay. Because we're working on your order. One moment.","start_word":20,"end_word":245,"sentiment":"neutral","sentiment_score":0.03421143814921379}],"average":{"sentiment":"neutral","sentiment_score":0.06185675629277738}}}}