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Good afternoon. This is Ertel accounts. Am I speaking to mister Jason? Yes.\n\nHow are you today? I'm good. Thank you so much for answering my phone call. I'm just checking in to see if you need any assistance. Mhmm.\n\nYeah. I'm so sorry if you had an issue with logging in to the account, but I do see Is there any exact error message you got when you tried to process the payment? I'm so sorry, but we don't have any issue in processing any payments with other customers. The reason why I also sent you, like, the email, the instructions, and also calling you today. So if you cannot make a payment today, when can you do it?\n\nIn that way, we can have it notated here. Yeah. Yeah. That's correct. We can actually, we we have your automatic payment set up.\n\nHowever, it was declined. You use your let me check here. Your Visa card? Okay. 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Is this Airtel? Yeah. Good. Yourself? How are you? Yeah. I'm so I called you guys, yeah, last week. I've had I've had problems. I've I've been trying to pay my bill on my account, and it won't let me. And I don't know that. Why why doesn't it let me pay my my account and my bill? No. No. No. You know, I'm not I'm not having issues logging in. I can log in, but it won't let me pay the bill. Like, I don't know why my bank details on there, but it won't let me press any button. Right? So I had money last week. I was trying to do it. And now I'm broke today, but it's just a joke because I could've paid it the other day if the can't if the website let me do it. You know what I mean? No. It just won't let me do it. It's just like how simple is that? It just won't let me. So am I gonna have to call back up to make the payment? Like, because that's what every time I make the payment, I always have to do it over the phone to use because the website won't let me. Mate, I'll call you back I'll call you back I'll call you back tomorrow when I get money in my account. 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Is this Airtel? Yeah. Good. Yourself?\n\nHow are you? Yeah. I'm so I called you guys, yeah, last week. I've had I've had problems. I've I've been trying to pay my bill on my account, and it won't let me.\n\nAnd I don't know that. Why why doesn't it let me pay my my account and my bill? No. No. No.\n\nYou know, I'm not I'm not having issues logging in. I can log in, but it won't let me pay the bill. Like, I don't know why my bank details on there, but it won't let me press any button. Right? So I had money last week.\n\nI was trying to do it. And now I'm broke today, but it's just a joke because I could've paid it the other day if the can't if the website let me do it. You know what I mean? No. It just won't let me do it.\n\nIt's just like how simple is that? It just won't let me. So am I gonna have to call back up to make the payment? Like, because that's what every time I make the payment, I always have to do it over the phone to use because the website won't let me. Mate, I'll call you back I'll call you back I'll call you back tomorrow when I get money in my account.\n\nAlright?","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.02255174145102501},{"text":"Is this Airtel?","start":7.12,"end":8.18,"sentiment":"neutral","sentiment_score":0.05095741028587023},{"text":"Yeah.","start":10.24,"end":10.639999,"sentiment":"neutral","sentiment_score":0.21384471654891968},{"text":"Good.","start":10.639999,"end":10.88,"sentiment":"positive","sentiment_score":0.419350802898407},{"text":"Yourself?","start":10.88,"end":11.28,"sentiment":"neutral","sentiment_score":0.27256497740745544}],"sentiment":"neutral","sentiment_score":0.15445492416620255,"num_words":7,"start":0.56,"end":11.28},{"sentences":[{"text":"How are 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Good afternoon. This is Ertel accounts. Am I speaking to mister Jason?\n\nChannel 1: Is this Airtel?\n\nChannel 0: Yes. How are you today?\n\nChannel 1: Yeah. Good. Yourself? How are you?\n\nChannel 0: I'm good. Thank you so much for answering my phone call. I'm just checking in to see\n\nChannel 1: Yeah.\n\nChannel 0: if you need any\n\nChannel 1: I'm\n\nChannel 0: assistance.\n\nChannel 1: so I called you guys, yeah, last week. I've had I've had problems. I've I've been trying to pay my bill on my\n\nChannel 0: Mhmm.\n\nChannel 1: account, and it won't let me. And I don't know that. Why why doesn't it let me pay my my account and my bill?\n\nChannel 0: Yeah. I'm so sorry if you had an issue with logging in to the account, but\n\nChannel 1: No. No.\n\nChannel 0: I\n\nChannel 1: No.\n\nChannel 0: do\n\nChannel 1: You know,\n\nChannel 0: see\n\nChannel 1: I'm not I'm not having issues logging in. I can log in, but it won't let me pay the bill. Like, I don't know why my bank details on there, but it won't let me press any button. Right? So I had money last week.\n\nI was trying to do it. And now I'm broke today, but it's just a joke because I could've paid it the other day if the can't if the website let\n\nChannel 0: Is there any exact error message you got when you tried to\n\nChannel 1: me do\n\nChannel 0: process\n\nChannel 1: it.\n\nChannel 0: the\n\nChannel 1: You\n\nChannel 0: payment?\n\nChannel 1: know what I mean? No. It just won't let me do it. It's just like how simple is that? It just won't let me.\n\nChannel 0: I'm so sorry, but we don't have any issue in processing any payments with other customers. The reason why I also sent you, like, the email, the instructions, and also calling you today. So if you cannot make a payment today, when can you do it? In that way, we can have it notated\n\nChannel 1: So\n\nChannel 0: here.\n\nChannel 1: am I gonna have to call back up to make the payment? 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Yeah.","start_word":60,"end_word":100,"intents":[{"intent":"Clarify billing issue","confidence_score":0.0022853287}]},{"text":"And now I'm broke today, but it's just a joke because I could've paid it the other day if the can't if the website let Is there any exact error message you got when you tried to me do process it. the You payment?","start_word":176,"end_word":219,"intents":[{"intent":"Request assistance with website","confidence_score":0.008192894}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Ertel accounts. Am I speaking to mister Jason? Is this Airtel? Yes. How are you today? Yeah.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.13650281727313995},{"text":"Good.","start_word":23,"end_word":23,"sentiment":"positive","sentiment_score":0.419350802898407},{"text":"Yourself? How are you?","start_word":24,"end_word":27,"sentiment":"neutral","sentiment_score":0.2682790756225586},{"text":"I'm good. Thank you so much for answering my phone call.","start_word":28,"end_word":38,"sentiment":"positive","sentiment_score":0.6002782583236694},{"text":"I'm just checking in to see Yeah. if you need any I'm assistance. so I called you guys, yeah, last week. I've had I've had problems. I've I've been trying to pay my bill on my Mhmm.","start_word":39,"end_word":75,"sentiment":"neutral","sentiment_score":-0.06553847342729568},{"text":"account, and it won't let me. And I don't know that. Why why doesn't it let me pay my my account and my bill?","start_word":76,"end_word":99,"sentiment":"negative","sentiment_score":-0.3741351068019867},{"text":"Yeah. I'm so sorry if you had an issue with logging in to the account, but No.","start_word":100,"end_word":116,"sentiment":"neutral","sentiment_score":-0.20552679896354675},{"text":"No. I No.","start_word":117,"end_word":119,"sentiment":"negative","sentiment_score":-0.35840311646461487},{"text":"do You know, see I'm not I'm not having issues logging in.","start_word":120,"end_word":131,"sentiment":"neutral","sentiment_score":-0.31317830085754395},{"text":"I can log in, but it won't let me pay the bill. Like, I don't know why my bank details on there, but it won't let me press any button.","start_word":132,"end_word":161,"sentiment":"negative","sentiment_score":-0.3913720548152923},{"text":"Right? So I had money last week. I was trying to do it.","start_word":162,"end_word":174,"sentiment":"neutral","sentiment_score":-0.19641457498073575},{"text":"And now I'm broke today, but it's just a joke because I could've paid it the other day if the can't if the website let Is there any exact error message you got when you tried to me do process it.","start_word":175,"end_word":215,"sentiment":"negative","sentiment_score":-0.5152931809425354},{"text":"the You payment? know what I mean?","start_word":216,"end_word":222,"sentiment":"neutral","sentiment_score":-0.10127495229244232},{"text":"No. It just won't let me do it.","start_word":223,"end_word":230,"sentiment":"negative","sentiment_score":-0.6409998536109924},{"text":"It's just like how simple is that?","start_word":231,"end_word":237,"sentiment":"neutral","sentiment_score":-0.31384503841400146},{"text":"It just won't let me.","start_word":238,"end_word":242,"sentiment":"negative","sentiment_score":-0.5454908013343811},{"text":"I'm so sorry, but we don't have any issue in processing any payments with other customers. The reason why I also sent you, like, the email, the instructions, and also calling you today. So if you cannot make a payment today, when can you do it? In that way, we can have it notated So here. am I gonna have to call back up to make the payment? Like, because that's what every time I make the payment, Yeah. I always have to do it over the phone to use Yeah. because That's the correct. website won't We let can me. actually, we we have your automatic payment set up.","start_word":243,"end_word":352,"sentiment":"neutral","sentiment_score":-0.15063205361366272},{"text":"However, it was declined.","start_word":353,"end_word":356,"sentiment":"negative","sentiment_score":-0.3667682409286499},{"text":"You use your let me check here. Mate, I'll Your call you Visa back I'll card? call you back I'll call you back tomorrow when I get money in my account. Alright? Okay.","start_word":357,"end_word":389,"sentiment":"neutral","sentiment_score":0.008532975207675587},{"text":"So we can set up your","start_word":390,"end_word":395,"sentiment":"positive","sentiment_score":0.40058812499046326}],"average":{"sentiment":"neutral","sentiment_score":-0.17526806344231255}}}}