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To speak to the senior school reception, please hold the line. For other inquiries, please choose from one of the following options. Press 1 for the junior school reception. Press 2 for the Scotts Preschool. Press 3 for the principal's assistant. Press 4 for the enrollments officer. Press 5 for inquiries about your school fees, or press 6 for inquiries related to payroll or supplies. For all other inquiries, please hold the line. You're being connected. Thank you for holding. Your call will be answered as soon as possible. Good morning. The Scotts School Albury. This is Dana. I can transfer you through to the IT department. Just hold the line. Thank you. Your call has been Hello. Daryl speaking. Mason no longer works here. Who am I speaking with? Okay. Yeah. Ronald Mason no longer works here. Sorry. We currently don't have one. Yeah. That's, like, two years ago, I think. Okay. Alright. 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you for calling the Scott School, Aubrey. To speak to the senior school reception, please hold the line. For other inquiries, please choose from one of the following options. Press 1 for the junior school reception. Press 2 for the Scotts Preschool.\n\nPress 3 for the principal's assistant. Press 4 for the enrollments officer. Press 5 for inquiries about your school fees, or press 6 for inquiries related to payroll or supplies. For all other inquiries, please hold the line. You're being connected.\n\nThank you for holding. Your call will be answered as soon as possible. Good morning. The Scotts School Albury. This is Dana.\n\nI can transfer you through to the IT department. Just hold the line. Thank you. Your call has been Hello. Daryl speaking.\n\nMason no longer works here. Who am I speaking with? Okay. Yeah. Ronald Mason no longer works here.\n\nSorry. We currently don't have one. Yeah. That's, like, two years ago, I think. Okay.\n\nAlright. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Scott School, Aubrey.","start":1.04,"end":3.06,"sentiment":"positive","sentiment_score":0.48635881021618843},{"text":"To speak to the senior school reception, please hold the line.","start":3.12,"end":6.18,"sentiment":"neutral","sentiment_score":0.16550894217057663},{"text":"For other inquiries, please choose from one of the following options.","start":6.3999996,"end":9.46,"sentiment":"neutral","sentiment_score":0.09551496803760529},{"text":"Press 1 for the junior school reception.","start":9.84,"end":11.78,"sentiment":"neutral","sentiment_score":0.03800589830747673},{"text":"Press 2 for the Scotts Preschool.","start":12.285,"end":13.985,"sentiment":"neutral","sentiment_score":0.0445048026740551}],"sentiment":"neutral","sentiment_score":0.16965589763293432,"num_words":43,"start":1.04,"end":13.985},{"sentences":[{"text":"Press 3 for the principal's 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Hello.","start":60.809998,"end":63.21,"sentiment":"neutral","sentiment_score":0.03420926034450531},{"text":"Daryl speaking.","start":63.21,"end":64.11,"sentiment":"neutral","sentiment_score":0.026076371781527996}],"sentiment":"neutral","sentiment_score":0.04513081230900504,"num_words":22,"start":48.145,"end":64.11},{"sentences":[{"text":"Mason no longer works here.","start":69.085,"end":71.025,"sentiment":"neutral","sentiment_score":-0.2192965716123581},{"text":"Who am I speaking with?","start":71.085,"end":72.305,"sentiment":"neutral","sentiment_score":-0.10435572415590286},{"text":"Okay.","start":76.925,"end":77.325,"sentiment":"neutral","sentiment_score":-0.05619189143180847},{"text":"Yeah.","start":77.325,"end":77.645,"sentiment":"neutral","sentiment_score":-0.06783360242843628},{"text":"Ronald Mason no longer works 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To speak to the senior school reception, please hold the line. For other inquiries, please choose from one of the following options. Press 1 for the junior school reception. Press 2 for the Scotts Preschool.\n\nPress 3 for the principal's assistant. Press 4 for the enrollments officer. Press 5 for inquiries about your school fees, or press 6 for inquiries related to payroll or supplies. For all other inquiries, please hold the line. You're being connected.\n\nThank you for holding. Your call will be answered as soon as possible. Good morning. The Scotts School Albury. This is Dana.\n\nChannel 0: Yeah. Good morning. May I speak with Mason Weiss, please?\n\nChannel 1: I can transfer you through to the IT department. Just hold\n\nChannel 0: Alright.\n\nChannel 1: the line.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you. Your call has been Hello. Daryl speaking.\n\nChannel 0: Yeah. Good morning. May I speak with Mason Wise, please?\n\nChannel 1: Mason no longer works here. Who am I speaking with?\n\nChannel 0: I Ronald from Cloud Solution IT.\n\nChannel 1: Okay. Yeah. Ronald\n\nChannel 0: Alright.\n\nChannel 1: Mason no longer works here. Sorry.\n\nChannel 0: Yes. Sir, do you mind me asking? Who's the person IT manager?\n\nChannel 1: We currently don't have one. Yeah.\n\nChannel 0: Mhmm. Alright. When did he left the company?\n\nChannel 1: That's, like, two years ago, I think.\n\nChannel 0: Two two years ago. Alright. Got it. Thank you.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Alright.\n\nChannel 1: Bye.\n\nChannel 0: Have a good day. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Scott School, Aubrey.","start":1.04,"end":3.06,"sentiment":"positive","sentiment_score":0.48635881021618843},{"text":"To speak to the senior school reception, please hold the line.","start":3.12,"end":6.18,"sentiment":"neutral","sentiment_score":0.16550894217057663},{"text":"For other inquiries, please choose from one of the following options.","start":6.3999996,"end":9.46,"sentiment":"neutral","sentiment_score":0.09551496803760529},{"text":"Press 1 for the junior school reception.","start":9.84,"end":11.78,"sentiment":"neutral","sentiment_score":0.03800589830747673},{"text":"Press 2 for the Scotts Preschool.","start":12.285,"end":13.985,"sentiment":"neutral","sentiment_score":0.0445048026740551}],"sentiment":"neutral","sentiment_score":0.16965589763293432,"channel":1,"num_words":43,"start":1.04,"end":13.985},{"sentences":[{"text":"Press 3 for the principal's 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as possible.","start":36.49,"end":38.67,"sentiment":"neutral","sentiment_score":0.22067519028981528},{"text":"Good morning.","start":41.105003,"end":41.505,"sentiment":"neutral","sentiment_score":0.20571138709783554},{"text":"The Scotts School Albury.","start":41.505,"end":42.785,"sentiment":"neutral","sentiment_score":0.11992126703262329},{"text":"This is Dana.","start":42.785,"end":43.685,"sentiment":"neutral","sentiment_score":0.11348452419042587}],"sentiment":"neutral","sentiment_score":0.20479670404033226,"channel":1,"num_words":22,"start":35.370003,"end":43.685},{"sentences":[{"text":"Yeah.","start":44.645,"end":44.965,"sentiment":"neutral","sentiment_score":0.10503454506397247},{"text":"Good morning.","start":44.965,"end":45.625,"sentiment":"neutral","sentiment_score":0.1614503636956215},{"text":"May I speak with Mason Weiss, 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call has been Hello.","start":60.809998,"end":63.21,"sentiment":"neutral","sentiment_score":0.03420926034450531},{"text":"Daryl speaking.","start":63.21,"end":64.11,"sentiment":"neutral","sentiment_score":0.026076371781527996}],"sentiment":"neutral","sentiment_score":0.042923302156850696,"channel":1,"num_words":8,"start":51.825,"end":64.11},{"sentences":[{"text":"Yeah.","start":65.19,"end":65.51,"sentiment":"neutral","sentiment_score":0.03961855545639992},{"text":"Good morning.","start":65.51,"end":66.229996,"sentiment":"neutral","sentiment_score":0.09058892726898193},{"text":"May I speak with Mason Wise, please?","start":66.229996,"end":68.17,"sentiment":"neutral","sentiment_score":0.019988752901554108}],"sentiment":"neutral","sentiment_score":0.036071768030524254,"channel":0,"num_words":10,"start":65.19,"end":68.17},{"sentences":[{"text":"Mason no longer works here.","start":69.085,"end":71.025,"sentiment":"neutral","sentiment_score":-0.2192965716123581},{"text":"Who am I speaking 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think.","start":94.05887,"end":96.07887,"sentiment":"neutral","sentiment_score":-0.12472627631255559}],"sentiment":"neutral","sentiment_score":-0.12472627631255559,"channel":1,"num_words":7,"start":94.05887,"end":96.07887},{"sentences":[{"text":"Two two years ago.","start":95.950005,"end":96.990005,"sentiment":"neutral","sentiment_score":-0.07683289423584938},{"text":"Alright.","start":96.990005,"end":97.39,"sentiment":"neutral","sentiment_score":0.03933974727988243},{"text":"Got it.","start":97.39,"end":98.05,"sentiment":"neutral","sentiment_score":0.09234974533319472},{"text":"Thank you.","start":98.270004,"end":99.090004,"sentiment":"neutral","sentiment_score":0.2231796234846115}],"sentiment":"neutral","sentiment_score":0.04034076755245527,"channel":0,"num_words":9,"start":95.950005,"end":99.090004},{"sentences":[{"text":"Okay.","start":99.17887,"end":99.658875,"sentiment":"neutral","sentiment_score":0.10839226096868516},{"text":"Alright.","start":99.658875,"end":100.13887,"sentiment":"neutral","sentiment_score":0.14289164543151855}],"sentiment":"neutral","sentiment_score":0.12564195320010185,"channel":1,"num_words":2,"start":99.17887,"end":100.13887},{"sentences":[{"text":"Alright.","start":100.03001,"end":100.51,"sentiment":"neutral","sentiment_score":0.16813406348228457}],"sentiment":"neutral","sentiment_score":0.16813406348228457,"channel":0,"num_words":1,"start":100.03001,"end":100.51},{"sentences":[{"text":"Bye.","start":100.13887,"end":100.63887,"sentiment":"neutral","sentiment_score":0.23636357486248016}],"sentiment":"neutral","sentiment_score":0.23636357486248016,"channel":1,"num_words":1,"start":100.13887,"end":100.63887},{"sentences":[{"text":"Have a good day.","start":100.51,"end":101.15,"sentiment":"positive","sentiment_score":0.38364847004413605},{"text":"Alright.","start":101.15,"end":101.47,"sentiment":"neutral","sentiment_score":0.15043000876903534},{"text":"Bye bye.","start":101.47,"end":102.02394,"sentiment":"neutral","sentiment_score":0.08859607949852943}],"sentiment":"neutral","sentiment_score":0.2660308639918055,"channel":0,"num_words":7,"start":100.51,"end":102.02394}]},"summary":{"result":"success","short":"The customer calls the Scott School and is directed to various options including senior reception, payroll and other inquiries. The customer is put on hold and then transferred to an IT department where they speak to Ronald and ask about the name of the person they are speaking with. Ronald explains that the name is not available and asks for the name of the manager. The call ends with the customer thanking Ronald and saying goodbye."},"intents":{"segments":[{"text":"I can transfer you through to the IT department. Just hold Alright.","start_word":116,"end_word":127,"intents":[{"intent":"Transfer call","confidence_score":0.034806408}]},{"text":"May I speak with Mason Wise, please? Mason no longer works here.","start_word":144,"end_word":155,"intents":[{"intent":"Speak with mason wise","confidence_score":0.19884121},{"intent":"Confirm mason wise's current job","confidence_score":0.0011220721}]}]},"sentiments":{"segments":[{"text":"Thank you for calling the Scott School, Aubrey.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.5031781196594238},{"text":"To speak to the senior school reception, please hold the line. For other inquiries, please choose from one of the following options. Press 1 for the junior school reception. Press 2 for the Scotts Preschool. Press 3 for the principal's assistant. Press 4 for the enrollments officer. Press 5 for inquiries about your school fees, or press 6 for inquiries related to payroll or supplies. For all other inquiries, please hold the line. You're being connected. Thank you for holding. Your call will be answered as soon as possible. Good morning. The Scotts School Albury. This is Dana. Yeah. Good morning. May I speak with Mason Weiss, please? I can transfer you through to the IT department. Just hold Alright. the line. Thank Thank you. you. Your call has been Hello. Daryl speaking. Yeah. Good morning. May I speak with Mason Wise, please? Mason no longer works here. Who am I speaking with? I Ronald from Cloud Solution IT. Okay. Yeah. Ronald Alright. Mason no longer works here. Sorry. Yes. Sir, do you mind me asking? Who's the person IT manager? We currently don't have one. Yeah. Mhmm. Alright. When did he left the company? That's, like, two years ago, I think. Two two years ago. Alright. Got it. Thank you. Okay. Alright. Alright. Bye.","start_word":8,"end_word":222,"sentiment":"neutral","sentiment_score":0.02078673057258129},{"text":"Have a good day.","start_word":223,"end_word":226,"sentiment":"positive","sentiment_score":0.39040619134902954},{"text":"Alright. Bye bye.","start_word":227,"end_word":229,"sentiment":"neutral","sentiment_score":0.1176101341843605}],"average":{"sentiment":"neutral","sentiment_score":0.04707715040195488}}}}