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So that is where we're going to connect our router. Yes. So we'll still be needing a router that is a different one for you to establish the connection at the area. Yeah. So you still should be getting a router connect. And then once you have the router, you need to connect it to that box, the super network box. Yeah. That is the for the Wi Fi connection. So that's for us to check if the connection can be activated. That light should color green. Does does it has a light? Yeah. That says for the signal, the Wi Fi signal. Yeah. That's green. Mhmm. Mhmm. Okay. Can I have your address, please, for me to check as well on our 1201 Mhmm? Fraser Street. Mhmm. Okay. Let me just check it to the super portal first to make sure. And if it has a n d a new connection fee charge. Hang on. Hello? Hello? Yes. Thank you for waiting. Can you hear me? Yeah. So upon checking the address, there is NDC payable. So just to explain, that is the new development charge is a one time fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet network. So if you are renting, please inform your landlord so they are aware of this charge. If but if you are the own property owner, then you will be the one responsible for paying it. You'll still be able to connect to the Internet even if the new d new n NDC charge hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. Yeah. That's correct. So just to clarify again the PoE, that means the power over Ethernet. So this is a a feature that allows some devices to receive both power and Internet data through one Ethernet cable. So if you buy a router from us or outside store, there should be an Ethernet cable that included so that you can connect to the NTT box from the router for you to, yeah, establish the connection. Mhmm. Yeah. Yeah. And if you decide to purchase from us, we do also offer router, which included cable already. So once the router arrives at your address, you just need to plug it in, connect it to that box, the MicroTech box. Then it should have a connection right away after a few minutes. Mhmm. Okay. Thank you. Bye. 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Good morning. This is Maureen from Ertow tech support. How can I assist you today? Mhmm.\n\nSo that box, the MikroTik, that is the network termination device from the Supa Networks. So that is where we're going to connect our router. Yes. So we'll still be needing a router that is a different one for you to establish the connection at the area. Yeah.\n\nSo you still should be getting a router connect. And then once you have the router, you need to connect it to that box, the super network box. Yeah. That is the for the Wi Fi connection. So that's for us to check if the connection can be activated.\n\nThat light should color green. Does does it has a light? Yeah. That says for the signal, the Wi Fi signal. Yeah.\n\nThat's green. Mhmm. Mhmm. Okay. Can I have your address, please, for me to check as well on our 1201 Mhmm?\n\nFraser Street. Mhmm. Okay. Let me just check it to the super portal first to make sure. And if it has a n d a new connection fee charge.\n\nHang on. Hello? Hello? Yes. Thank you for waiting.\n\nCan you hear me? Yeah. So upon checking the address, there is NDC payable. So just to explain, that is the new development charge is a one time fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet network.\n\nSo if you are renting, please inform your landlord so they are aware of this charge. If but if you are the own property owner, then you will be the one responsible for paying it. You'll still be able to connect to the Internet even if the new d new n NDC charge hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. Yeah. That's correct.\n\nSo just to clarify again the PoE, that means the power over Ethernet. So this is a a feature that allows some devices to receive both power and Internet data through one Ethernet cable. So if you buy a router from us or outside store, there should be an Ethernet cable that included so that you can connect to the NTT box from the router for you to, yeah, establish the connection. Mhmm. Yeah.\n\nYeah. And if you decide to purchase from us, we do also offer router, which included cable already. So once the router arrives at your address, you just need to plug it in, connect it to that box, the MicroTech box. Then it should have a connection right away after a few minutes. Mhmm.\n\nOkay. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.16781483590602875},{"text":"Good morning.","start":1.68,"end":2.3999999,"sentiment":"positive","sentiment_score":0.45874638855457306},{"text":"This is Maureen from Ertow tech support.","start":2.3999999,"end":5.06,"sentiment":"positive","sentiment_score":0.3723735937050411},{"text":"How can I assist you today?","start":6.08,"end":7.46,"sentiment":"neutral","sentiment_score":0.29943714042504627},{"text":"Mhmm.","start":42.725,"end":43.225,"sentiment":"neutral","sentiment_score":-0.16917647421360016}],"sentiment":"neutral","sentiment_score":0.31290406689924355,"num_words":17,"start":1.04,"end":43.225},{"sentences":[{"text":"So that box, the MikroTik, that is the network termination device from the Supa Networks.","start":48.885,"end":54.745,"sentiment":"neutral","sentiment_score":0.001101583366592725},{"text":"So that is where we're going to connect our router.","start":55.62,"end":59.3,"sentiment":"neutral","sentiment_score":0.022037510946393012},{"text":"Yes.","start":59.3,"end":59.54,"sentiment":"neutral","sentiment_score":0.004234200343489647},{"text":"So we'll still be needing a router that is a different one for you to establish the connection at the area.","start":59.54,"end":66.68,"sentiment":"neutral","sentiment_score":-0.03433274668419645},{"text":"Yeah.","start":73.795,"end":74.115,"sentiment":"neutral","sentiment_score":0.021899469196796417}],"sentiment":"neutral","sentiment_score":-0.009540732309687883,"num_words":48,"start":48.885,"end":74.115},{"sentences":[{"text":"So you still should be getting a router connect.","start":74.115,"end":78.755,"sentiment":"neutral","sentiment_score":0.048931040283706456},{"text":"And then once you have the router, you need to connect it to that box, the super network box.","start":78.755,"end":86.07,"sentiment":"neutral","sentiment_score":0.030655717869338236},{"text":"Yeah.","start":86.07,"end":86.57,"sentiment":"neutral","sentiment_score":0.0385076105594635},{"text":"That is the for the Wi Fi connection.","start":95.99,"end":99.45,"sentiment":"neutral","sentiment_score":0.09198845643550158},{"text":"So that's for us to check if the connection can be activated.","start":100.295,"end":105.115,"sentiment":"neutral","sentiment_score":0.1086679653575023}],"sentiment":"neutral","sentiment_score":0.06329120098784262,"num_words":49,"start":74.115,"end":105.115},{"sentences":[{"text":"That light should color green.","start":106.134995,"end":109.435,"sentiment":"neutral","sentiment_score":0.11159913390874862},{"text":"Does does it has a light?","start":109.975,"end":111.494995,"sentiment":"neutral","sentiment_score":0.06909488265713055},{"text":"Yeah.","start":111.494995,"end":111.99,"sentiment":"neutral","sentiment_score":0.06233970820903778},{"text":"That says for the signal, the Wi Fi signal.","start":112.15,"end":114.97,"sentiment":"neutral","sentiment_score":0.05781488989790281},{"text":"Yeah.","start":123.35,"end":123.75,"sentiment":"neutral","sentiment_score":0.15192395448684692}],"sentiment":"neutral","sentiment_score":0.07759830169379711,"num_words":22,"start":106.134995,"end":123.75},{"sentences":[{"text":"That's green.","start":123.75,"end":124.57,"sentiment":"neutral","sentiment_score":0.15496575832366943},{"text":"Mhmm.","start":126.735,"end":127.235,"sentiment":"neutral","sentiment_score":0.11528599262237547},{"text":"Mhmm.","start":129.695,"end":130.195,"sentiment":"neutral","sentiment_score":0.15400861203670502},{"text":"Okay.","start":132.655,"end":133.155,"sentiment":"neutral","sentiment_score":0.0993797481060028},{"text":"Can I have your address, please, for me to check as well on our 1201 Mhmm?","start":133.69499,"end":146.06001,"sentiment":"neutral","sentiment_score":0.07495193678187206}],"sentiment":"neutral","sentiment_score":0.08942080275820834,"num_words":21,"start":123.75,"end":146.06001},{"sentences":[{"text":"Fraser Street.","start":148.04001,"end":149.02,"sentiment":"neutral","sentiment_score":0.019932693801820278},{"text":"Mhmm.","start":152.36,"end":152.86,"sentiment":"neutral","sentiment_score":0.0017881039530038834},{"text":"Okay.","start":154.13501,"end":154.375,"sentiment":"neutral","sentiment_score":0.02356712520122528},{"text":"Let me just check it to the super portal first to make sure.","start":154.375,"end":158.315,"sentiment":"neutral","sentiment_score":0.041139802537285365},{"text":"And if it has a n d a new connection fee charge.","start":158.615,"end":163.675,"sentiment":"neutral","sentiment_score":-0.05344501044601202}],"sentiment":"neutral","sentiment_score":-0.0014242095037780963,"num_words":29,"start":148.04001,"end":163.675},{"sentences":[{"text":"Hang 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payable.","start":281.88,"end":289.485,"sentiment":"neutral","sentiment_score":-0.06108362186286184},{"text":"So just to explain, that is the new development charge is a one time fee applied to certain new property developments.","start":290.025,"end":298.125,"sentiment":"neutral","sentiment_score":-0.0553477718716576},{"text":"It helps cover the cost of connecting new premises to the Internet network.","start":298.93,"end":303.91,"sentiment":"neutral","sentiment_score":0.10043296905664298}],"sentiment":"neutral","sentiment_score":-0.004600135415482025,"num_words":48,"start":277.96,"end":303.91},{"sentences":[{"text":"So if you are renting, please inform your landlord so they are aware of this charge.","start":304.45,"end":308.63,"sentiment":"neutral","sentiment_score":-0.11006014863960445},{"text":"If but if you are the own property owner, then you will be the one responsible for paying it.","start":309.33,"end":314.145,"sentiment":"neutral","sentiment_score":-0.1641741791053822},{"text":"You'll still be able to connect to the Internet even if the new d new n NDC charge hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date.","start":314.625,"end":327.93,"sentiment":"neutral","sentiment_score":0.0270103907212615},{"text":"Yeah.","start":345.115,"end":345.615,"sentiment":"neutral","sentiment_score":0.05843235552310944},{"text":"That's correct.","start":345.675,"end":346.395,"sentiment":"neutral","sentiment_score":0.10744401812553406}],"sentiment":"neutral","sentiment_score":-0.045211996930914045,"num_words":78,"start":304.45,"end":346.395},{"sentences":[{"text":"So just to clarify again the PoE, that means the power over Ethernet.","start":346.395,"end":352.255,"sentiment":"neutral","sentiment_score":0.062476774820914634},{"text":"So this is a a feature that allows some devices to receive both power and Internet data through one Ethernet cable.","start":352.395,"end":360.49002,"sentiment":"neutral","sentiment_score":0.12330712768293563},{"text":"So if you buy a router from us or outside store, there should be an Ethernet cable that included so that you can connect to the NTT box from the router for you to, yeah, establish the connection.","start":360.95,"end":379.95502,"sentiment":"neutral","sentiment_score":0.09252458320636499},{"text":"Mhmm.","start":384.58,"end":385.08,"sentiment":"neutral","sentiment_score":0.025921225547790527},{"text":"Yeah.","start":391.46,"end":391.96,"sentiment":"neutral","sentiment_score":0.011810382828116415}],"sentiment":"neutral","sentiment_score":0.09399072330042317,"num_words":74,"start":346.395,"end":391.96},{"sentences":[{"text":"Yeah.","start":393.37997,"end":393.87997,"sentiment":"neutral","sentiment_score":0.24869957566261292},{"text":"And if you decide to purchase from us, we do also offer router, which included cable already.","start":393.94,"end":402.00497,"sentiment":"neutral","sentiment_score":0.18230968582279541},{"text":"So once the router arrives at your address, you just need to plug it in, connect it to that box, the MicroTech box.","start":402.78497,"end":410.75894,"sentiment":"neutral","sentiment_score":0.20340657752493155},{"text":"Then it should have a connection right away after a few minutes.","start":410.89896,"end":414.27896,"sentiment":"neutral","sentiment_score":0.2773086552818616},{"text":"Mhmm.","start":415.49896,"end":415.99896,"sentiment":"neutral","sentiment_score":0.29319682717323303}],"sentiment":"neutral","sentiment_score":0.21568918904220616,"num_words":54,"start":393.37997,"end":415.99896},{"sentences":[{"text":"Okay.","start":417.21896,"end":417.61896,"sentiment":"positive","sentiment_score":0.4572306275367737},{"text":"Thank you.","start":417.61896,"end":418.17896,"sentiment":"positive","sentiment_score":0.8034707605838776},{"text":"Bye.","start":418.17896,"end":418.49896,"sentiment":"positive","sentiment_score":0.5211847424507141},{"text":"Have a great day.","start":418.49896,"end":419.55896,"sentiment":"positive","sentiment_score":0.4969910066574812}],"sentiment":"positive","sentiment_score":0.571665114723146,"num_words":8,"start":417.21896,"end":419.55896}]}}]},{"alternatives":[{"transcript":"Hi. My name hi. My name is Aditi, and I'm just trying to get an Internet connection for my apartment. And my apartment has a super network embedded provider. So I was just having a look online to see what plans that you have. And I was just wondering with, like, the most basic package. I think it was, like, $25.10, and it was, like, $59.95 currently for one of the planners. But I don't understand sort of the process of the connection because in my apartment in, like, the, I guess, the electric box, there's a micro tick. I guess that's the router, and then there's also PoE. I didn't understand, like, do I need an extra modem? Like, how will that connection work? Uh-huh. Okay. Okay. So so I will need to get look at another modem. A ramp. Okay. What is the okay. What does the POE do then? Because there's also a POE connected through the macro tick box. Yep. Okay. So I'll need to get another router as well as to, like, actually facilitate the entire connection. Okay. Thank you. I will double check the plans, and I'll reach out later. Thank you. Yeah. It's 120149 Ferda Street. Yeah. Slash 40 9 Fergus Street. Phillips, A C T? Yes. Thank you. Hello? Yeah. I can. Mhmm. Yes. Mhmm. Yeah. No. That's fine. I'm I'm aware of the dweller fee. I was raised on my landlord that is just more I will pay, then I'll get that reimbursed. But I'm just, like, wanting to clarify again. So I would need to get another router, correct, to facilitate the connection? Yeah. Mhmm. Okay. Alright. I'll have to think about it because it's just, like, a lot of, like, different things. But I'll have a think. Thank you so much. Okay. Okay. Sounds good. Thank you so much. 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My name hi. My name is Aditi, and I'm just trying to get an Internet connection for my apartment. And my apartment has a super network embedded provider. So I was just having a look online to see what plans that you have.\n\nAnd I was just wondering with, like, the most basic package. I think it was, like, $25.10, and it was, like, $59.95 currently for one of the planners. But I don't understand sort of the process of the connection because in my apartment in, like, the, I guess, the electric box, there's a micro tick. I guess that's the router, and then there's also PoE. I didn't understand, like, do I need an extra modem?\n\nLike, how will that connection work? Uh-huh. Okay. Okay. So so I will need to get look at another modem.\n\nA ramp. Okay. What is the okay. What does the POE do then? Because there's also a POE connected through the macro tick box.\n\nYep. Okay. So I'll need to get another router as well as to, like, actually facilitate the entire connection. Okay. Thank you.\n\nI will double check the plans, and I'll reach out later. Thank you. Yeah. It's 120149 Ferda Street. Yeah.\n\nSlash 40 9 Fergus Street. Phillips, A C T? Yes. Thank you. Hello?\n\nYeah. I can. Mhmm. Yes. Mhmm.\n\nYeah. No. That's fine. I'm I'm aware of the dweller fee. I was raised on my landlord that is just more I will pay, then I'll get that reimbursed.\n\nBut I'm just, like, wanting to clarify again. So I would need to get another router, correct, to facilitate the connection? Yeah. Mhmm. Okay.\n\nAlright. I'll have to think about it because it's just, like, a lot of, like, different things. But I'll have a think. Thank you so much. Okay.\n\nOkay. Sounds good. Thank you so much. 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connection work?","start":45.195,"end":47.295,"sentiment":"neutral","sentiment_score":-0.13260688756903014},{"text":"Uh-huh.","start":53.755,"end":54.255,"sentiment":"neutral","sentiment_score":0.00142159394454211},{"text":"Okay.","start":55.035,"end":55.535,"sentiment":"neutral","sentiment_score":0.023346295580267903},{"text":"Okay.","start":68.465,"end":68.945,"sentiment":"neutral","sentiment_score":-0.0374714732170105},{"text":"So so I will need to get look at another modem.","start":68.945,"end":72.005,"sentiment":"neutral","sentiment_score":-0.048119534653696144}],"sentiment":"neutral","sentiment_score":-0.06688298951485194,"num_words":20,"start":45.195,"end":72.005},{"sentences":[{"text":"A ramp.","start":78.384995,"end":79.045,"sentiment":"neutral","sentiment_score":0.023266306146979332},{"text":"Okay.","start":84.119995,"end":84.619995,"sentiment":"neutral","sentiment_score":0.02619684860110283},{"text":"What is the 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connection.","start":117.39,"end":122.93,"sentiment":"neutral","sentiment_score":0.06248378907056416},{"text":"Okay.","start":125.71001,"end":126.21001,"sentiment":"neutral","sentiment_score":0.10683542490005492},{"text":"Thank you.","start":127.695,"end":128.255,"sentiment":"positive","sentiment_score":0.5331162214279175}],"sentiment":"neutral","sentiment_score":0.11068213680251078,"num_words":22,"start":109.895004,"end":128.255},{"sentences":[{"text":"I will double check the plans, and I'll reach out later.","start":128.255,"end":131.855,"sentiment":"neutral","sentiment_score":0.26967384056611493},{"text":"Thank you.","start":131.855,"end":132.515,"sentiment":"positive","sentiment_score":0.42490628361701965},{"text":"Yeah.","start":137.69499,"end":138.015,"sentiment":"neutral","sentiment_score":0.043809112161397934},{"text":"It's 120149 Ferda 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you.","start":158.685,"end":159.425,"sentiment":"neutral","sentiment_score":0.3331294059753418},{"text":"Hello?","start":274.135,"end":274.635,"sentiment":"neutral","sentiment_score":-0.017904132604599}],"sentiment":"neutral","sentiment_score":0.06314464332535863,"num_words":13,"start":145.16,"end":274.635},{"sentences":[{"text":"Yeah.","start":279.095,"end":279.255,"sentiment":"neutral","sentiment_score":0.04428743943572045},{"text":"I can.","start":279.255,"end":279.915,"sentiment":"neutral","sentiment_score":0.0495169460773468},{"text":"Mhmm.","start":294.28,"end":294.78,"sentiment":"neutral","sentiment_score":-0.0557662770152092},{"text":"Yes.","start":298.765,"end":299.265,"sentiment":"neutral","sentiment_score":0.11950218677520752},{"text":"Mhmm.","start":309.245,"end":309.745,"sentiment":"neutral","sentiment_score":-0.07829707860946655}],"sentiment":"neutral","sentiment_score":0.02146002712349097,"num_words":6,"start":279.095,"end":309.745},{"sentences":[{"text":"Yeah.","start":328.625,"end":329.025,"sentiment":"neutral","sentiment_score":0.0084383524954319},{"text":"No.","start":329.025,"end":329.185,"sentiment":"neutral","sentiment_score":-0.04522226378321648},{"text":"That's fine.","start":329.185,"end":329.585,"sentiment":"neutral","sentiment_score":0.0759611651301384},{"text":"I'm I'm aware of the dweller fee.","start":329.585,"end":331.585,"sentiment":"neutral","sentiment_score":-0.11122662786926542},{"text":"I was raised on my landlord that is just more I will pay, then I'll get that reimbursed.","start":331.585,"end":335.60498,"sentiment":"neutral","sentiment_score":-0.10758796768883865}],"sentiment":"neutral","sentiment_score":-0.08965625498315384,"num_words":29,"start":328.625,"end":335.60498},{"sentences":[{"text":"But I'm just, like, wanting to clarify again.","start":336.38498,"end":338.38498,"sentiment":"neutral","sentiment_score":-0.04589575668796897},{"text":"So I would need to get another router, correct, to facilitate the connection?","start":338.38498,"end":344.48,"sentiment":"neutral","sentiment_score":-0.007986779897831954},{"text":"Yeah.","start":349.98,"end":350.48,"sentiment":"neutral","sentiment_score":0.06236002594232559},{"text":"Mhmm.","start":371.73,"end":372.23,"sentiment":"neutral","sentiment_score":0.06897788494825363},{"text":"Okay.","start":383.615,"end":384.115,"sentiment":"neutral","sentiment_score":0.030125301331281665}],"sentiment":"neutral","sentiment_score":-0.012897124164737761,"num_words":24,"start":336.38498,"end":384.115},{"sentences":[{"text":"Alright.","start":386.495,"end":386.895,"sentiment":"neutral","sentiment_score":0.03680216521024704},{"text":"I'll have to think about it because it's just, like, a lot of, like, different things.","start":386.895,"end":390.515,"sentiment":"neutral","sentiment_score":-0.006759166019037366},{"text":"But I'll have a think.","start":391.135,"end":392.095,"sentiment":"neutral","sentiment_score":0.009437773376703262},{"text":"Thank you so much.","start":392.095,"end":393.155,"sentiment":"positive","sentiment_score":0.5040105283260345},{"text":"Okay.","start":402.85,"end":403.35,"sentiment":"neutral","sentiment_score":0.19757628440856936}],"sentiment":"neutral","sentiment_score":0.0810912138334027,"num_words":27,"start":386.495,"end":403.35},{"sentences":[{"text":"Okay.","start":414.695,"end":415.17502,"sentiment":"neutral","sentiment_score":0.3276495039463043},{"text":"Sounds good.","start":415.17502,"end":415.655,"sentiment":"positive","sentiment_score":0.46779294312000275},{"text":"Thank you so much.","start":415.655,"end":416.715,"sentiment":"positive","sentiment_score":0.5259466618299484},{"text":"Bye.","start":418.695,"end":419.195,"sentiment":"positive","sentiment_score":0.4693606495857239}],"sentiment":"positive","sentiment_score":0.4795478358864784,"num_words":8,"start":414.695,"end":419.195}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Ertow tech support.\n\nChannel 1: Hi.\n\nChannel 0: How can I assist\n\nChannel 1: My\n\nChannel 0: you\n\nChannel 1: name\n\nChannel 0: today?\n\nChannel 1: hi. My name is Aditi, and I'm just trying to get an Internet connection for my apartment. And my apartment has a super network embedded provider. So I was just having a look online to see what plans that you have. And I was just wondering with, like, the most basic package.\n\nI think it was, like, $25.10, and it was, like, $59.95 currently for one of the planners. But I don't understand sort of the process of the connection because in my apartment in, like, the, I guess, the electric box, there's a micro tick. I guess that's the router, and then there's also PoE. I didn't\n\nChannel 0: Mhmm.\n\nChannel 1: understand, like, do I need an extra modem? Like, how will that connection work?\n\nChannel 0: So that box, the MikroTik, that is the network termination device from the\n\nChannel 1: Uh-huh.\n\nChannel 0: Supa Networks.\n\nChannel 1: Okay.\n\nChannel 0: So that is where we're going to connect our router. Yes. So we'll still be needing a router that is a different one for you to establish the connection at the area.\n\nChannel 1: Okay. So so I will need to get look at another modem.\n\nChannel 0: Yeah. So you still should be getting a router connect.\n\nChannel 1: A ramp.\n\nChannel 0: And then once you have the router, you need to connect it to that box, the\n\nChannel 1: Okay. What is\n\nChannel 0: super\n\nChannel 1: the\n\nChannel 0: network box. Yeah.\n\nChannel 1: okay. What does the POE do then? Because there's also a POE connected through the macro tick box.\n\nChannel 0: That is the for the Wi Fi connection. So that's for us to check if the connection can be activated. That light should color green.\n\nChannel 1: Yep.\n\nChannel 0: Does does it has a light? Yeah. That says for the signal, the Wi Fi signal.\n\nChannel 1: Okay. So I'll need to get another router as well as to, like, actually facilitate the entire connection.\n\nChannel 0: Yeah. That's green.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank you. I will double check the plans,\n\nChannel 0: Mhmm.\n\nChannel 1: and I'll reach out later. Thank you.\n\nChannel 0: Okay. Can I have your address, please, for me to check as well on our\n\nChannel 1: Yeah. It's 120149 Ferda Street.\n\nChannel 0: 1201\n\nChannel 1: Yeah. Slash 40\n\nChannel 0: Mhmm?\n\nChannel 1: 9 Fergus Street.\n\nChannel 0: Fraser Street.\n\nChannel 1: Phillips, A C T?\n\nChannel 0: Mhmm. Okay. Let me just check it to the super portal first to make\n\nChannel 1: Yes.\n\nChannel 0: sure. And\n\nChannel 1: Thank you.\n\nChannel 0: if it has a n d a new connection fee charge. Hang on. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hello? Yes. Thank you for waiting. Can you hear me?\n\nChannel 1: Yeah. I can.\n\nChannel 0: Yeah. So upon checking the address, there is NDC payable. So just to explain, that is the new development charge\n\nChannel 1: Mhmm.\n\nChannel 0: is a one time fee applied to certain new property developments.\n\nChannel 1: Yes.\n\nChannel 0: It helps cover the cost of connecting new premises to the Internet network. So if you are renting, please inform your landlord so they are aware of this charge.\n\nChannel 1: Mhmm.\n\nChannel 0: If but if you are the own property owner, then you will be the one responsible for paying it. You'll still be able to connect to the Internet even if the new d new n NDC charge hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date.\n\nChannel 1: Yeah. No. That's fine. I'm I'm aware of the dweller fee. I was raised on my landlord that is just more I will pay, then I'll get that reimbursed.\n\nBut I'm just, like, wanting to clarify again. So I would need to get another router, correct, to facilitate the connection?\n\nChannel 0: Yeah. That's correct. So just to clarify again the PoE, that\n\nChannel 1: Yeah.\n\nChannel 0: means the power over Ethernet. So this is a a feature that allows some devices to receive both power and Internet data through one Ethernet cable. So if you buy a router from us or outside store, there should be an Ethernet cable that\n\nChannel 1: Mhmm.\n\nChannel 0: included so that you can connect to the NTT box from the router for you to, yeah, establish the connection.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright. I'll have to think about it because it's just, like, a lot of, like, different things. But I'll\n\nChannel 0: Yeah.\n\nChannel 1: have a think. Thank you so much.\n\nChannel 0: Yeah. And if you decide to purchase from us, we do also offer router, which included cable already. So\n\nChannel 1: Okay.\n\nChannel 0: once the router arrives at your address, you just need to plug it in, connect it to that box, the MicroTech box. Then it should have a connection right away after a few minutes.\n\nChannel 1: Okay. Sounds good.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank you so much.\n\nChannel 0: Okay. Thank you. Bye. Have\n\nChannel 1: Bye.\n\nChannel 0: a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.16781483590602875},{"text":"Good morning.","start":1.68,"end":2.3999999,"sentiment":"positive","sentiment_score":0.45874638855457306},{"text":"This is Maureen from Ertow tech support.","start":2.3999999,"end":5.06,"sentiment":"positive","sentiment_score":0.3723735937050411}],"sentiment":"positive","sentiment_score":0.36919227689504625,"channel":0,"num_words":10,"start":1.04,"end":5.06},{"sentences":[{"text":"Hi.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.32830724120140076}],"sentiment":"neutral","sentiment_score":0.32830724120140076,"channel":1,"num_words":1,"start":6.0,"end":6.5},{"sentences":[{"text":"How can I 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name is Aditi, and I'm just trying to get an Internet connection for my apartment.","start":8.559999,"end":12.42,"sentiment":"neutral","sentiment_score":0.10278447903692722},{"text":"And my apartment has a super network embedded provider.","start":13.085,"end":16.845001,"sentiment":"neutral","sentiment_score":0.1143811187810368},{"text":"So I was just having a look online to see what plans that you have.","start":16.845001,"end":20.705,"sentiment":"neutral","sentiment_score":0.04473943759997686},{"text":"And I was just wondering with, like, the most basic package.","start":20.845001,"end":24.365,"sentiment":"neutral","sentiment_score":0.017497416416352444}],"sentiment":"neutral","sentiment_score":0.06939135610054319,"channel":1,"num_words":52,"start":8.16,"end":24.365},{"sentences":[{"text":"I think it was, like, $25.10, and it was, like, $59.95 currently for one of the planners.","start":24.365,"end":30.42,"sentiment":"neutral","sentiment_score":0.01223535682348644},{"text":"But I don't understand sort of the process of the connection because in my apartment in, like, the, I guess, the electric box, there's a micro tick.","start":30.42,"end":39.62,"sentiment":"neutral","sentiment_score":-0.2803550326713809},{"text":"I guess that's the router, and then there's also PoE.","start":39.62,"end":42.36,"sentiment":"neutral","sentiment_score":-0.14007482901215554},{"text":"I didn't","start":42.635002,"end":42.955,"sentiment":"neutral","sentiment_score":-0.20789717137813568}],"sentiment":"neutral","sentiment_score":-0.16389513301796146,"channel":1,"num_words":56,"start":24.365,"end":42.955},{"sentences":[{"text":"Mhmm.","start":42.725,"end":43.225,"sentiment":"neutral","sentiment_score":-0.16917647421360016}],"sentiment":"neutral","sentiment_score":-0.16917647421360016,"channel":0,"num_words":1,"start":42.725,"end":43.225},{"sentences":[{"text":"understand, like, do I need an extra modem?","start":42.955,"end":45.195,"sentiment":"neutral","sentiment_score":-0.1681936625391245},{"text":"Like, how will that connection work?","start":45.195,"end":47.295,"sentiment":"neutral","sentiment_score":-0.13260688756903014}],"sentiment":"neutral","sentiment_score":-0.1529421875519412,"channel":1,"num_words":14,"start":42.955,"end":47.295},{"sentences":[{"text":"So that box, the MikroTik, that is the network termination device from the","start":48.885,"end":53.925,"sentiment":"neutral","sentiment_score":-0.0042120377318217205}],"sentiment":"neutral","sentiment_score":-0.0042120377318217205,"channel":0,"num_words":13,"start":48.885,"end":53.925},{"sentences":[{"text":"Uh-huh.","start":53.755,"end":54.255,"sentiment":"neutral","sentiment_score":0.00142159394454211}],"sentiment":"neutral","sentiment_score":0.00142159394454211,"channel":1,"num_words":1,"start":53.755,"end":54.255},{"sentences":[{"text":"Supa Networks.","start":53.925,"end":54.745,"sentiment":"neutral","sentiment_score":0.03564012050628662}],"sentiment":"neutral","sentiment_score":0.03564012050628662,"channel":0,"num_words":2,"start":53.925,"end":54.745},{"sentences":[{"text":"Okay.","start":55.035,"end":55.535,"sentiment":"neutral","sentiment_score":0.023346295580267903}],"sentiment":"neutral","sentiment_score":0.023346295580267903,"channel":1,"num_words":1,"start":55.035,"end":55.535},{"sentences":[{"text":"So that is where we're going to connect our router.","start":55.62,"end":59.3,"sentiment":"neutral","sentiment_score":0.022037510946393012},{"text":"Yes.","start":59.3,"end":59.54,"sentiment":"neutral","sentiment_score":0.004234200343489647},{"text":"So we'll still be needing a router that is a different one for you to establish the connection at the 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box.","start":85.43,"end":86.07,"sentiment":"neutral","sentiment_score":0.032192518934607506},{"text":"Yeah.","start":86.07,"end":86.57,"sentiment":"neutral","sentiment_score":0.0385076105594635}],"sentiment":"neutral","sentiment_score":0.03429754947622617,"channel":0,"num_words":3,"start":85.43,"end":86.57},{"sentences":[{"text":"okay.","start":86.92,"end":87.24,"sentiment":"neutral","sentiment_score":0.03943478316068649},{"text":"What does the POE do then?","start":87.24,"end":88.68,"sentiment":"neutral","sentiment_score":-0.009753192774951458},{"text":"Because there's also a POE connected through the macro tick box.","start":88.68,"end":93.18,"sentiment":"neutral","sentiment_score":0.017230504700406032}],"sentiment":"neutral","sentiment_score":0.009469509900858005,"channel":1,"num_words":18,"start":86.92,"end":93.18},{"sentences":[{"text":"That is the for the Wi Fi connection.","start":95.99,"end":99.45,"sentiment":"neutral","sentiment_score":0.09198845643550158},{"text":"So that's for us to check if the connection can be activated.","start":100.295,"end":105.115,"sentiment":"neutral","sentiment_score":0.1086679653575023},{"text":"That light should color green.","start":106.134995,"end":109.435,"sentiment":"neutral","sentiment_score":0.11159913390874862}],"sentiment":"neutral","sentiment_score":0.10391675621271133,"channel":0,"num_words":25,"start":95.99,"end":109.435},{"sentences":[{"text":"Yep.","start":109.895004,"end":110.395004,"sentiment":"neutral","sentiment_score":0.13494709134101868}],"sentiment":"neutral","sentiment_score":0.13494709134101868,"channel":1,"num_words":1,"start":109.895004,"end":110.395004},{"sentences":[{"text":"Does does it has a light?","start":109.975,"end":111.494995,"sentiment":"neutral","sentiment_score":0.06909488265713055},{"text":"Yeah.","start":111.494995,"end":111.99,"sentiment":"neutral","sentiment_score":0.06233970820903778},{"text":"That says for the signal, the Wi Fi 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trying to get an internet connection for her apartment and is unsure of the process. The agent, Maureen, explains that she needs to connect her router to another one and mentions a new development charge. She also clarifies that the new charge includes a power over Ethernet feature and that Myra can purchase a router from the agent's location."},"intents":{"segments":[{"text":"My name is Aditi, and I'm just trying to get an Internet connection for my apartment.","start_word":20,"end_word":35,"intents":[{"intent":"Get internet connection","confidence_score":0.37579224}]},{"text":"But I don't understand sort of the process of the connection because in my apartment in, like, the, I guess, the electric box, there's a micro tick. I guess that's the router, and then there's also PoE.","start_word":88,"end_word":124,"intents":[{"intent":"Understand connection process","confidence_score":0.32735765}]},{"text":"So so I will need to get look at another modem. 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Mhmm.","start_word":465,"end_word":481,"intents":[{"intent":"Contact landlord","confidence_score":0.0008382624}]},{"text":"So I would need to get another router, correct, to facilitate the connection? Yeah.","start_word":578,"end_word":591,"intents":[{"intent":"Request router assistance","confidence_score":0.003708727}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16781483590602875},{"text":"Good morning. This is Maureen from Ertow tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3900753855705261},{"text":"Hi. How can I assist My you today? name hi. My name is Aditi, and I'm just trying to get an Internet connection for my apartment. And my apartment has a super network embedded provider. So I was just having a look online to see what plans that you have. And I was just wondering with, like, the most basic package. I think it was, like, $25.10, and it was, like, $59.95 currently for one of the planners. But I don't understand sort of the process of the connection because in my apartment in, like, the, I guess, the electric box, there's a micro tick. I guess that's the router, and then there's also PoE. I didn't Mhmm. understand, like, do I need an extra modem? Like, how will that connection work? So that box, the MikroTik, that is the network termination device from the Uh-huh. Supa Networks. Okay. So that is where we're going to connect our router. Yes. So we'll still be needing a router that is a different one for you to establish the connection at the area. Okay. So so I will need to get look at another modem. Yeah. So you still should be getting a router connect. A ramp. And then once you have the router, you need to connect it to that box, the Okay. What is super the network box. Yeah. okay. What does the POE do then? Because there's also a POE connected through the macro tick box. That is the for the Wi Fi connection. So that's for us to check if the connection can be activated. That light should color green. Yep. Does does it has a light? Yeah. That says for the signal, the Wi Fi signal. Okay. So I'll need to get another router as well as to, like, actually facilitate the entire connection. Yeah. That's green. Okay. Mhmm.","start_word":10,"end_word":321,"sentiment":"neutral","sentiment_score":-0.000019179269050558407},{"text":"Thank you.","start_word":322,"end_word":323,"sentiment":"positive","sentiment_score":0.5409042835235596},{"text":"I will double check the plans, Mhmm. and I'll reach out later.","start_word":324,"end_word":335,"sentiment":"neutral","sentiment_score":0.2422819584608078},{"text":"Thank you.","start_word":336,"end_word":337,"sentiment":"positive","sentiment_score":0.4112630784511566},{"text":"Okay. Can I have your address, please, for me to check as well on our Yeah. It's 120149 Ferda Street. 1201 Yeah. Slash 40 Mhmm? 9 Fergus Street. Fraser Street. Phillips, A C T? Mhmm. Okay. Let me just check it to the super portal first to make Yes. sure. And Thank you. if it has a n d a new connection fee charge. Hang on. Hello? Hello? Hello? Yes. Thank you for waiting. Can you hear me? Yeah. I can. Yeah. So upon checking the address, there is NDC payable. So just to explain, that is the new development charge Mhmm. is a one time fee applied to certain new property developments. Yes. It helps cover the cost of connecting new premises to the Internet network. So if you are renting, please inform your landlord so they are aware of this charge. Mhmm. If but if you are the own property owner, then you will be the one responsible for paying it. You'll still be able to connect to the Internet even if the new d new n NDC charge hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. Yeah. No. That's fine. I'm I'm aware of the dweller fee. I was raised on my landlord that is just more I will pay, then I'll get that reimbursed. But I'm just, like, wanting to clarify again. So I would need to get another router, correct, to facilitate the connection? Yeah. That's correct. So just to clarify again the PoE, that Yeah. means the power over Ethernet. So this is a a feature that allows some devices to receive both power and Internet data through one Ethernet cable. So if you buy a router from us or outside store, there should be an Ethernet cable that Mhmm. included so that you can connect to the NTT box from the router for you to, yeah, establish the connection. Okay. Mhmm. Alright. I'll have to think about it because it's just, like, a lot of, like, different things. But I'll Yeah. have a think.","start_word":338,"end_word":692,"sentiment":"neutral","sentiment_score":0.009202047395454329},{"text":"Thank you so much.","start_word":693,"end_word":696,"sentiment":"positive","sentiment_score":0.5067574381828308},{"text":"Yeah. And if you decide to purchase from us, we do also offer router, which included cable already. So Okay. once the router arrives at your address, you just need to plug it in, connect it to that box, the MicroTech box. Then it should have a connection right away after a few minutes. Okay.","start_word":697,"end_word":751,"sentiment":"neutral","sentiment_score":0.21600203216075897},{"text":"Sounds good.","start_word":752,"end_word":753,"sentiment":"positive","sentiment_score":0.4574845433235169},{"text":"Mhmm.","start_word":754,"end_word":754,"sentiment":"neutral","sentiment_score":0.29319682717323303},{"text":"Thank you so much. Okay. Thank you. Bye. Have Bye. a great day.","start_word":755,"end_word":767,"sentiment":"positive","sentiment_score":0.6084325405267569}],"average":{"sentiment":"neutral","sentiment_score":0.047937980064978965}}}}