{"metadata":{"transaction_key":"deprecated","request_id":"019f690c-71f8-7e42-ba50-231686a649f1","sha256":"0581400e3d2470d436b50750042dfc36a2916e737370935cc2242d99323db7a4","created":"2026-07-16T03:50:51.839Z","duration":8.567938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":26},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. I'm not able to take your call at the moment, but please leave a message. Thank you.","confidence":0.9975586,"words":[{"word":"sorry","start":0.64,"end":0.96,"confidence":0.8234863,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.4457047581672669},{"word":"i'm","start":0.96,"end":1.1999999,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5740526914596558},{"word":"not","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6727215051651001},{"word":"able","start":1.36,"end":1.5999999,"confidence":1.0,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.6240020990371704},{"word":"to","start":1.5999999,"end":1.68,"confidence":0.9902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6327534914016724},{"word":"take","start":1.68,"end":1.8399999,"confidence":0.9980469,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6987528204917908},{"word":"your","start":1.8399999,"end":2.08,"confidence":0.98095703,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6763439178466797},{"word":"call","start":2.08,"end":2.32,"confidence":0.9902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6494327783584595},{"word":"at","start":2.32,"end":2.3999999,"confidence":0.9819336,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5958887934684753},{"word":"the","start":2.3999999,"end":2.56,"confidence":0.9951172,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5999497175216675},{"word":"moment","start":2.56,"end":3.06,"confidence":0.9309082,"punctuated_word":"moment,","sentiment":"negative","sentiment_score":-0.4884505867958069},{"word":"but","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.34665870666503906},{"word":"please","start":3.4399998,"end":3.6799998,"confidence":0.99316406,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4054436683654785},{"word":"leave","start":3.6799998,"end":4.0,"confidence":0.9941406,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.30719268321990967},{"word":"a","start":4.0,"end":4.08,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3268968462944031},{"word":"message","start":4.08,"end":4.58,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.228526309132576},{"word":"thank","start":4.64,"end":4.88,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4460058808326721},{"word":"you","start":4.88,"end":5.38,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15745909512043}],"paragraphs":{"transcript":"\nSorry. I'm not able to take your call at the moment, but please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.64,"end":0.96,"sentiment":"negative","sentiment_score":-0.4457047581672669},{"text":"I'm not able to take your call at the moment, but please leave a message.","start":0.96,"end":4.58,"sentiment":"negative","sentiment_score":-0.5218044410149256},{"text":"Thank you.","start":4.64,"end":5.38,"sentiment":"neutral","sentiment_score":0.30173248797655106}],"sentiment":"negative","sentiment_score":-0.4260725776354472,"num_words":18,"start":0.64,"end":5.38}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. I'm not able to take your call at the moment, but please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.64,"end":0.96,"sentiment":"negative","sentiment_score":-0.4457047581672669},{"text":"I'm not able to take your call at the moment, but please leave a message.","start":0.96,"end":4.58,"sentiment":"negative","sentiment_score":-0.5218044410149256},{"text":"Thank you.","start":4.64,"end":5.38,"sentiment":"neutral","sentiment_score":0.30173248797655106}],"sentiment":"negative","sentiment_score":-0.4260725776354472,"channel":1,"num_words":18,"start":0.64,"end":5.38}]},"summary":{"result":"success","short":"Sorry. I'm not able to take your call at the moment, but please leave a message. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":16,"end_word":17,"intents":[{"intent":"Leave message","confidence_score":0.48920986}]}]},"sentiments":{"segments":[{"text":"Sorry. I'm not able to take your call at the moment, but please leave a message.","start_word":0,"end_word":15,"sentiment":"negative","sentiment_score":-0.5014981627464294},{"text":"Thank you.","start_word":16,"end_word":17,"sentiment":"neutral","sentiment_score":0.3082990348339081}],"average":{"sentiment":"negative","sentiment_score":-0.40806000049297625}}}}