{"metadata":{"transaction_key":"deprecated","request_id":"01a10932-72b8-7380-b17a-350b1ade8037","sha256":"f53f8fbfbdbb403a02a2e648b63f653d2c3fea77bd6bca2ae789a8cd4c50ae3e","created":"2026-10-04T23:14:25.258Z","duration":48.16794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":66,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":71,"output_tokens":71},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":71,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew, I... I'm calling about cybersecurity.","confidence":0.9902344,"words":[{"word":"andrew","start":6.72,"end":7.2,"confidence":0.9350586,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":-0.022211404517292976},{"word":"i","start":7.2,"end":7.44,"confidence":0.9902344,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":-0.03927026689052582},{"word":"i'm","start":7.44,"end":7.52,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03814864158630371},{"word":"calling","start":7.52,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.035354360938072205},{"word":"about","start":7.8399997,"end":8.16,"confidence":0.9658203,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.05616157501935959},{"word":"cybersecurity","start":8.16,"end":8.66,"confidence":0.9543457,"punctuated_word":"cybersecurity.","sentiment":"neutral","sentiment_score":-0.021546874195337296}],"paragraphs":{"transcript":"\nAndrew, I... I'm calling about cybersecurity.","paragraphs":[{"sentences":[{"text":"Andrew, I...","start":6.72,"end":7.44,"sentiment":"neutral","sentiment_score":-0.030740835703909397},{"text":"I'm calling about cybersecurity.","start":7.44,"end":8.66,"sentiment":"neutral","sentiment_score":-0.0378028629347682}],"sentiment":"neutral","sentiment_score":-0.035448853857815266,"num_words":6,"start":6.72,"end":8.66}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.74,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.02986576408147812},{"word":"if","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.009433723986148834},{"word":"you","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005435526371002197},{"word":"record","start":1.1999999,"end":1.5999999,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.008327871561050415},{"word":"your","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0024492572993040085},{"word":"name","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.013713493943214417},{"word":"and","start":2.0,"end":2.24,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0003797262907028198},{"word":"reason","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.0011827796697616575},{"word":"for","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.009873811155557632},{"word":"calling","start":2.8,"end":3.3,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.021565379574894905},{"word":"i'll","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0036415397189557552},{"word":"see","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0007103085517883301},{"word":"if","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.003345077857375145},{"word":"this","start":3.9199998,"end":4.16,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.016079524531960487},{"word":"person","start":4.16,"end":4.56,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.019708745181560516},{"word":"is","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.012129807844758034},{"word":"available","start":4.72,"end":5.22,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0169689878821373},{"word":"thanks","start":15.264999,"end":15.584999,"confidence":0.9970703,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.43217405676841736},{"word":"andrew","start":15.584999,"end":16.085,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"positive","sentiment_score":0.3733057379722595},{"word":"please","start":16.465,"end":16.865,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.1438867151737213},{"word":"stay","start":16.865,"end":17.185,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.1036689281463623},{"word":"on","start":17.185,"end":17.425,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04000382125377655},{"word":"the","start":17.425,"end":17.505,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08088599145412445},{"word":"line","start":17.505,"end":18.005,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.12141413986682892},{"word":"i'm","start":39.522938,"end":39.842937,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.35347598791122437},{"word":"sorry","start":39.842937,"end":40.322937,"confidence":0.98706055,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.38708752393722534},{"word":"this","start":40.322937,"end":40.642937,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6196290254592896},{"word":"person","start":40.642937,"end":40.962936,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5591396689414978},{"word":"is","start":40.962936,"end":41.122936,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5550627112388611},{"word":"not","start":41.122936,"end":41.362938,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5246336460113525},{"word":"available","start":41.362938,"end":41.862938,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4841628968715668},{"word":"if","start":42.322937,"end":42.482937,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.28763848543167114},{"word":"you","start":42.482937,"end":42.562935,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1943715363740921},{"word":"would","start":42.562935,"end":42.802937,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.19444069266319275},{"word":"like","start":42.802937,"end":42.962936,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1902260780334473},{"word":"to","start":42.962936,"end":43.122936,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2172337770462036},{"word":"leave","start":43.122936,"end":43.362938,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2289808094501495},{"word":"an","start":43.362938,"end":43.522938,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.22501398622989657},{"word":"additional","start":43.522938,"end":44.002937,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.2313096672296524},{"word":"message","start":44.002937,"end":44.502937,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.27476346492767334},{"word":"please","start":44.642937,"end":44.882935,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2365068346261978},{"word":"reply","start":44.882935,"end":45.362938,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.3021887540817261},{"word":"after","start":45.362938,"end":45.602936,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.16574478149414062},{"word":"the","start":45.602936,"end":45.762936,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20114608108997345},{"word":"tone","start":45.762936,"end":46.262936,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1286062449216843}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.02986576408147812},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.22,"sentiment":"neutral","sentiment_score":-0.007335901056649163},{"text":"Thanks, Andrew.","start":15.264999,"end":16.085,"sentiment":"positive","sentiment_score":0.40273989737033844},{"text":"Please stay on the line.","start":16.465,"end":18.005,"sentiment":"neutral","sentiment_score":-0.06561752259731293},{"text":"I'm sorry.","start":39.522938,"end":40.322937,"sentiment":"negative","sentiment_score":-0.37028175592422485}],"sentiment":"neutral","sentiment_score":-0.013487691650740229,"num_words":26,"start":0.24,"end":40.322937},{"sentences":[{"text":"This person is not available.","start":40.322937,"end":41.862938,"sentiment":"negative","sentiment_score":-0.5485255897045136},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.322937,"end":46.262936,"sentiment":"neutral","sentiment_score":-0.2198693709714072}],"sentiment":"neutral","sentiment_score":-0.30635784958538254,"num_words":19,"start":40.322937,"end":46.262936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew, I... I'm calling about cybersecurity.\n\nChannel 1: Thanks, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.02986576408147812},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.22,"sentiment":"neutral","sentiment_score":-0.007335901056649163}],"sentiment":"neutral","sentiment_score":-0.005147567813229912,"channel":1,"num_words":17,"start":0.24,"end":5.22},{"sentences":[{"text":"Andrew, I...","start":6.72,"end":7.44,"sentiment":"neutral","sentiment_score":-0.030740835703909397},{"text":"I'm calling about cybersecurity.","start":7.44,"end":8.66,"sentiment":"neutral","sentiment_score":-0.0378028629347682}],"sentiment":"neutral","sentiment_score":-0.035448853857815266,"channel":0,"num_words":6,"start":6.72,"end":8.66},{"sentences":[{"text":"Thanks, Andrew.","start":15.264999,"end":16.085,"sentiment":"positive","sentiment_score":0.40273989737033844},{"text":"Please stay on the line.","start":16.465,"end":18.005,"sentiment":"neutral","sentiment_score":-0.06561752259731293},{"text":"I'm sorry.","start":39.522938,"end":40.322937,"sentiment":"negative","sentiment_score":-0.37028175592422485},{"text":"This person is not available.","start":40.322937,"end":41.862938,"sentiment":"negative","sentiment_score":-0.5485255897045136},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.322937,"end":46.262936,"sentiment":"neutral","sentiment_score":-0.2198693709714072}],"sentiment":"neutral","sentiment_score":-0.21728465972202166,"channel":1,"num_words":28,"start":15.264999,"end":46.262936}]},"summary":{"result":"success","short":"The agent calls Andrew about cybersecurity and informs him that the person he is trying to reach is not available. The agent apologizes and offers to leave an additional message, but the person requests to be called back after the tone."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":37,"end_word":50,"intents":[{"intent":"Request call back","confidence_score":0.0054518864}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew, I... I'm calling about cybersecurity.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":-0.01365465298295021},{"text":"Thanks, Andrew.","start_word":23,"end_word":24,"sentiment":"positive","sentiment_score":0.4027399122714996},{"text":"Please stay on the line.","start_word":25,"end_word":29,"sentiment":"neutral","sentiment_score":-0.07491695880889893},{"text":"I'm sorry. This person is not available.","start_word":30,"end_word":36,"sentiment":"negative","sentiment_score":-0.4601267278194427},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":37,"end_word":50,"sentiment":"neutral","sentiment_score":-0.22492916882038116}],"average":{"sentiment":"neutral","sentiment_score":-0.11215578670233067}}}}