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Just me. Stuart Tucky just called to speak with Helen, and I don't have an extension number for her. I I said to him, I don't actually know if she takes calls internally, so I have got his number. I'm here on my own.\n\nIs there a chance that you could give her this number to call Stuart, please? Pardon me? What did you say? 0407 755998. And he just tried to call her back.\n\nSo yeah. But I I've got no extension. I don't know if she's even got a phone, has she? No. No.\n\nThanks then, Mike. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.020255163311958313},{"text":"Just me.","start":2.3999999,"end":3.22,"sentiment":"neutral","sentiment_score":0.018009936437010765},{"text":"Stuart Tucky just called to speak with Helen, and I don't have an extension number for her.","start":4.24,"end":12.0199995,"sentiment":"neutral","sentiment_score":-0.05538732829668066},{"text":"I I said to him, I don't actually know if she takes calls internally, so I have got his number.","start":13.125,"end":20.185,"sentiment":"neutral","sentiment_score":-0.0658083213493228},{"text":"I'm here on my own.","start":20.564999,"end":21.765,"sentiment":"neutral","sentiment_score":-0.01672573871910572}],"sentiment":"neutral","sentiment_score":-0.05078010367643502,"num_words":45,"start":2.0,"end":21.765},{"sentences":[{"text":"Is there a chance that you could give her this number to call Stuart, please?","start":21.765,"end":25.945,"sentiment":"neutral","sentiment_score":0.003441558654109637},{"text":"Pardon me?","start":30.31,"end":30.869999,"sentiment":"neutral","sentiment_score":-0.09258343651890755},{"text":"What did you say?","start":30.869999,"end":31.85,"sentiment":"neutral","sentiment_score":-0.07343768235296011},{"text":"0407 755998.","start":35.03,"end":42.89,"sentiment":"neutral","sentiment_score":-0.0022293326910585165},{"text":"And he just tried to call her back.","start":43.425003,"end":45.265,"sentiment":"neutral","sentiment_score":-0.0023895532358437777}],"sentiment":"neutral","sentiment_score":-0.01454417141635091,"num_words":31,"start":21.765,"end":45.265},{"sentences":[{"text":"So yeah.","start":45.265,"end":46.385002,"sentiment":"neutral","sentiment_score":-0.06218603067100048},{"text":"But I I've got no extension.","start":46.385002,"end":47.665,"sentiment":"neutral","sentiment_score":-0.2577885029216607},{"text":"I don't know if she's even got a phone, has she?","start":47.665,"end":49.765,"sentiment":"neutral","sentiment_score":-0.24263569983569058},{"text":"No.","start":51.345,"end":51.745003,"sentiment":"neutral","sentiment_score":-0.27431100606918335},{"text":"No.","start":51.745003,"end":52.065002,"sentiment":"neutral","sentiment_score":-0.1925298571586609}],"sentiment":"neutral","sentiment_score":-0.22890174477582886,"num_words":21,"start":45.265,"end":52.065002},{"sentences":[{"text":"Thanks then, Mike.","start":52.065002,"end":53.125,"sentiment":"neutral","sentiment_score":0.06589182838797569},{"text":"Okay.","start":54.225002,"end":54.625,"sentiment":"neutral","sentiment_score":0.15286418795585632},{"text":"Bye.","start":54.625,"end":55.125,"sentiment":"neutral","sentiment_score":0.052703648805618286}],"sentiment":"neutral","sentiment_score":0.08064866438508034,"num_words":5,"start":52.065002,"end":55.125}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi.\n\nChannel 1: Hi. Just me. Stuart Tucky just called to speak with Helen, and I don't have an extension number for her. I I said to him, I don't actually know if she takes calls internally, so I have got his number. I'm here on my own.\n\nIs there a chance that you could give her this number to call Stuart, please?\n\nChannel 0: There is a lot. She may be already calling him, but, yeah, what's the number?\n\nChannel 1: Pardon me? What did you say?\n\nChannel 0: She may already be calling him, but what's the number?\n\nChannel 1: 0407\n\nChannel 0: Yeah.\n\nChannel 1: 755998.\n\nChannel 0: Yeah. Lovely.\n\nChannel 1: And he just\n\nChannel 0: Alright.\n\nChannel 1: tried to call her back. So yeah. But I I've got no extension. I don't know if she's even got a phone, has she?\n\nChannel 0: I don't think she has. No.\n\nChannel 1: No. No. Thanks then, Mike.\n\nChannel 0: All good. Thank you.\n\nChannel 1: Okay.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.01896321401000023}],"sentiment":"neutral","sentiment_score":0.01896321401000023,"channel":0,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Hi.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.020255163311958313},{"text":"Just me.","start":2.3999999,"end":3.22,"sentiment":"neutral","sentiment_score":0.018009936437010765},{"text":"Stuart Tucky just called to speak with Helen, and I don't have an extension number for her.","start":4.24,"end":12.0199995,"sentiment":"neutral","sentiment_score":-0.05538732829668066},{"text":"I I said to him, I don't actually know if she takes calls internally, so I have got his number.","start":13.125,"end":20.185,"sentiment":"neutral","sentiment_score":-0.0658083213493228},{"text":"I'm here on my 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number?","start":31.88,"end":34.219997,"sentiment":"neutral","sentiment_score":-0.04635637812316418}],"sentiment":"neutral","sentiment_score":-0.04635637812316418,"channel":0,"num_words":10,"start":31.88,"end":34.219997},{"sentences":[{"text":"0407","start":35.03,"end":36.73,"sentiment":"neutral","sentiment_score":-0.004532006569206715}],"sentiment":"neutral","sentiment_score":-0.004532006569206715,"channel":1,"num_words":1,"start":35.03,"end":36.73},{"sentences":[{"text":"Yeah.","start":37.64,"end":38.14,"sentiment":"neutral","sentiment_score":-0.0030947248451411724}],"sentiment":"neutral","sentiment_score":-0.0030947248451411724,"channel":0,"num_words":1,"start":37.64,"end":38.14},{"sentences":[{"text":"755998.","start":38.47,"end":42.89,"sentiment":"neutral","sentiment_score":0.00007334118708968163}],"sentiment":"neutral","sentiment_score":0.00007334118708968163,"channel":1,"num_words":1,"start":38.47,"end":42.89},{"sentences":[{"text":"Yeah.","start":42.845,"end":43.325,"sentiment":"neutral","sentiment_score":0.05970725789666176},{"text":"Lovely.","start":43.325,"end":43.825,"sentiment":"neutral","sentiment_score":0.17832589149475098}],"sentiment":"neutral","sentiment_score":0.11901657469570637,"channel":0,"num_words":2,"start":42.845,"end":43.825},{"sentences":[{"text":"And he just","start":43.425003,"end":44.065002,"sentiment":"neutral","sentiment_score":0.04371714902420839}],"sentiment":"neutral","sentiment_score":0.04371714902420839,"channel":1,"num_words":3,"start":43.425003,"end":44.065002},{"sentences":[{"text":"Alright.","start":43.965,"end":44.465,"sentiment":"neutral","sentiment_score":0.01110178790986538}],"sentiment":"neutral","sentiment_score":0.01110178790986538,"channel":0,"num_words":1,"start":43.965,"end":44.465},{"sentences":[{"text":"tried to call her back.","start":44.065002,"end":45.265,"sentiment":"neutral","sentiment_score":-0.030053574591875076},{"text":"So yeah.","start":45.265,"end":46.385002,"sentiment":"neutral","sentiment_score":-0.06218603067100048},{"text":"But I I've got no extension.","start":46.385002,"end":47.665,"sentiment":"neutral","sentiment_score":-0.2577885029216607},{"text":"I don't know if she's even got a phone, has she?","start":47.665,"end":49.765,"sentiment":"neutral","sentiment_score":-0.24263569983569058}],"sentiment":"neutral","sentiment_score":-0.18709848541766405,"channel":1,"num_words":24,"start":44.065002,"end":49.765},{"sentences":[{"text":"I don't think she has.","start":49.885002,"end":50.925,"sentiment":"negative","sentiment_score":-0.33394214510917664},{"text":"No.","start":50.925,"end":51.425,"sentiment":"neutral","sentiment_score":-0.28336554765701294}],"sentiment":"neutral","sentiment_score":-0.32551271220048267,"channel":0,"num_words":6,"start":49.885002,"end":51.425},{"sentences":[{"text":"No.","start":51.345,"end":51.745003,"sentiment":"neutral","sentiment_score":-0.27431100606918335},{"text":"No.","start":51.745003,"end":52.065002,"sentiment":"neutral","sentiment_score":-0.1925298571586609},{"text":"Thanks then, Mike.","start":52.065002,"end":53.125,"sentiment":"neutral","sentiment_score":0.06589182838797569}],"sentiment":"neutral","sentiment_score":-0.05383307561278343,"channel":1,"num_words":5,"start":51.345,"end":53.125},{"sentences":[{"text":"All good.","start":53.325,"end":53.725,"sentiment":"neutral","sentiment_score":0.3235485106706619},{"text":"Thank you.","start":53.725,"end":54.285,"sentiment":"positive","sentiment_score":0.37112390995025635}],"sentiment":"positive","sentiment_score":0.34733621031045914,"channel":0,"num_words":4,"start":53.325,"end":54.285},{"sentences":[{"text":"Okay.","start":54.225002,"end":54.625,"sentiment":"neutral","sentiment_score":0.15286418795585632}],"sentiment":"neutral","sentiment_score":0.15286418795585632,"channel":1,"num_words":1,"start":54.225002,"end":54.625},{"sentences":[{"text":"Bye.","start":54.285,"end":54.785,"sentiment":"neutral","sentiment_score":0.13482332229614258}],"sentiment":"neutral","sentiment_score":0.13482332229614258,"channel":0,"num_words":1,"start":54.285,"end":54.785},{"sentences":[{"text":"Bye.","start":54.625,"end":55.125,"sentiment":"neutral","sentiment_score":0.052703648805618286}],"sentiment":"neutral","sentiment_score":0.052703648805618286,"channel":1,"num_words":1,"start":54.625,"end":55.125}]},"summary":{"result":"success","short":"A customer named Stuart Tucky calls and asks an agent for Helen's extension number. The agent doesn't have it and is on his own. The customer asks the agent to give Helen Helen's number, but the agent doesn't have an extension and doesn't know if Helen is calling him. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"Stuart Tucky just called to speak with Helen, and I don't have an extension number for her. I I said to him, I don't actually know if she takes calls internally, so I have got his number. I'm here on my own. Is there a chance that you could give her this number to call Stuart, please? There is a lot.","start_word":4,"end_word":64,"intents":[{"intent":"Contact scotty","confidence_score":0.027380798}]}]},"sentiments":{"segments":[{"text":"Hi. Hi. Just me. Stuart Tucky just called to speak with Helen, and I don't have an extension number for her. I I said to him, I don't actually know if she takes calls internally, so I have got his number. I'm here on my own. Is there a chance that you could give her this number to call Stuart, please? There is a lot. She may be already calling him, but, yeah, what's the number? Pardon me? What did you say? She may already be calling him, but what's the number? 0407 Yeah. 755998. Yeah. Lovely. And he just Alright. tried to call her back. So yeah. But I I've got no extension. I don't know if she's even got a phone, has she? I don't think she has. No. No. No. Thanks then, Mike. All good.","start_word":0,"end_word":137,"sentiment":"neutral","sentiment_score":-0.07598651945590973},{"text":"Thank you.","start_word":138,"end_word":139,"sentiment":"positive","sentiment_score":0.3528471887111664},{"text":"Okay. Bye. Bye.","start_word":140,"end_word":142,"sentiment":"neutral","sentiment_score":0.11559615284204484}],"average":{"sentiment":"neutral","sentiment_score":-0.06305459223756003}}}}