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Good afternoon. This is Airtel accounts. How may I help you today? Hi.\n\nMelissa speaking. How are you today? I'm good. Thank you for asking. How may I help?\n\nLet me check here. What is the name of the client or the debtor? Oh, sure. My name is Melissa Ignacio Beseda. Melissa at airtel dot nav dot a u.\n\nMadison. Okay. And is your portal up and running? This morning is in error. It's our client portal.\n\nOkay. Let me check this time. I just tried early morning. One moment here. Mhmm.\n\nOkay. Got it. I appreciate your call today. If you could give me a minute or two, let me just go ahead and pull out Madison account on our end. Okay?\n\nThat way I can tell you the details. Thank you. I'll get back to you. One moment. Sorry for that.\n\nThank you so much for staying on the line. Okay. So as per review, Madison Butch, we requested to case the close the case is because we've got a payment for the amount of $79.90 last 08/28/2026. Her card was successfully processed for this amount. 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It's Mikael calling from Marshall Freeman. By any chance, is Melissa available? Oh, hi. I'm also I'm good. Thank you. How are you? Sorry. I'll just let you know our calls are recorded just for quality and quality purposes. I'm just following up in regards to a mutual client that we have with you. Just a quick privacy question. Could you confirm your last name and email? Oh, sorry. I just sorry. Just before I can tell you that, is it okay if you confirm your last name and email just for privacy? Please. Thank you for that, Melissa. So I'm just calling in regards to Madison Butch. Yeah. Sorry. That should be up and running. Are you having trouble with it? Yeah. Yeah. Yeah. Sorry about that. I was just giving you a call because we received correspondence from you requesting that we close this file with us. We just need a reason before we can close it, we just need a reason on why you would like to close this file. Yeah. No worries. No worries. All good. Okay. No worries. Yes. No worries. Okay. No worries. Okay. So that was a payment. I'll just confirm for you. $79 on the August 28. $79. I'll just note that down now. Now the with the debt that you lost with us, you added recovery fee of 9 sorry, of $22.54. Would you like us to continue collections of that, or don't worry about it? Yeah. Okay. No. That's okay. And that was what kind of payment was it by was it via EFT? Okay. No worries. Thank you so much. I'll note that down on file and I'll close this all now for you. But thank you for letting me know. Okay. No. That was all we needed. Thank you for that, Melissa. Okay. You too now. 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It's Mikael calling from Marshall Freeman. By any chance, is Melissa available? Oh, hi. I'm also I'm good.\n\nThank you. How are you? Sorry. I'll just let you know our calls are recorded just for quality and quality purposes. I'm just following up in regards to a mutual client that we have with you.\n\nJust a quick privacy question. Could you confirm your last name and email? Oh, sorry. I just sorry. Just before I can tell you that, is it okay if you confirm your last name and email just for privacy?\n\nPlease. Thank you for that, Melissa. So I'm just calling in regards to Madison Butch. Yeah. Sorry.\n\nThat should be up and running. Are you having trouble with it? Yeah. Yeah. Yeah.\n\nSorry about that. I was just giving you a call because we received correspondence from you requesting that we close this file with us. We just need a reason before we can close it, we just need a reason on why you would like to close this file. Yeah. No worries.\n\nNo worries. All good. Okay. No worries. Yes.\n\nNo worries. Okay. No worries. Okay. So that was a payment.\n\nI'll just confirm for you. $79 on the August 28. $79. I'll just note that down now. Now the with the debt that you lost with us, you added recovery fee of 9 sorry, of $22.54.\n\nWould you like us to continue collections of that, or don't worry about it? Yeah. Okay. No. That's okay.\n\nAnd that was what kind of payment was it by was it via EFT? Okay. No worries. Thank you so much. I'll note that down on file and I'll close this all now for you.\n\nBut thank you for letting me know. Okay. No. That was all we needed. Thank you for that, Melissa.\n\nOkay. You too now. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.09237928688526154},{"text":"It's Mikael calling from Marshall Freeman.","start":5.7599998,"end":8.34,"sentiment":"neutral","sentiment_score":0.10534457862377167},{"text":"By any chance, is Melissa available?","start":9.04,"end":11.3,"sentiment":"neutral","sentiment_score":0.06191865851481756},{"text":"Oh, hi.","start":14.625,"end":14.945001,"sentiment":"neutral","sentiment_score":0.2590452879667282},{"text":"I'm also I'm good.","start":14.945001,"end":15.905001,"sentiment":"positive","sentiment_score":0.34233663976192474}],"sentiment":"neutral","sentiment_score":0.15702083393147118,"num_words":19,"start":5.3599997,"end":15.905001},{"sentences":[{"text":"Thank you.","start":15.905001,"end":16.225,"sentiment":"positive","sentiment_score":0.53804150223732},{"text":"How are 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$22.54.","start":296.525,"end":306.385,"sentiment":"neutral","sentiment_score":-0.00655732188667906}],"sentiment":"neutral","sentiment_score":0.024527294237891004,"num_words":36,"start":282.32,"end":306.385},{"sentences":[{"text":"Would you like us to continue collections of that, or don't worry about it?","start":306.605,"end":311.105,"sentiment":"neutral","sentiment_score":0.019045823785875524},{"text":"Yeah.","start":314.07,"end":314.57,"sentiment":"neutral","sentiment_score":0.050559088587760925},{"text":"Okay.","start":316.07,"end":316.57,"sentiment":"neutral","sentiment_score":0.03826867789030075},{"text":"No.","start":316.87,"end":317.11,"sentiment":"neutral","sentiment_score":0.028856758028268818},{"text":"That's okay.","start":317.11,"end":317.93,"sentiment":"neutral","sentiment_score":0.06157630681991577}],"sentiment":"neutral","sentiment_score":0.02670940374465365,"num_words":19,"start":306.605,"end":317.93},{"sentences":[{"text":"And that was what kind of payment was it by was it via EFT?","start":317.99,"end":321.53,"sentiment":"neutral","sentiment_score":0.038832705201847215},{"text":"Okay.","start":331.935,"end":332.25497,"sentiment":"neutral","sentiment_score":0.08345390856266022},{"text":"No worries.","start":332.25497,"end":332.735,"sentiment":"neutral","sentiment_score":0.14385772496461868},{"text":"Thank you so much.","start":332.735,"end":333.79498,"sentiment":"positive","sentiment_score":0.38068991154432297},{"text":"I'll note that down on file and I'll close this all now for you.","start":334.25497,"end":336.97498,"sentiment":"neutral","sentiment_score":0.23699692956038884}],"sentiment":"neutral","sentiment_score":0.16444411118115698,"num_words":35,"start":317.99,"end":336.97498},{"sentences":[{"text":"But thank you for letting me know.","start":336.97498,"end":338.51498,"sentiment":"positive","sentiment_score":0.3979777864047459},{"text":"Okay.","start":340.59,"end":341.09,"sentiment":"neutral","sentiment_score":0.14248815178871155},{"text":"No.","start":342.59,"end":342.83002,"sentiment":"neutral","sentiment_score":0.054718390107154846},{"text":"That was all we needed.","start":342.83002,"end":343.87,"sentiment":"neutral","sentiment_score":0.08596363961696625},{"text":"Thank you for that, Melissa.","start":343.87,"end":344.93,"sentiment":"positive","sentiment_score":0.4743741512298584}],"sentiment":"neutral","sentiment_score":0.30446000005069535,"num_words":19,"start":336.97498,"end":344.93},{"sentences":[{"text":"Okay.","start":347.07,"end":347.57,"sentiment":"positive","sentiment_score":0.38297444581985474},{"text":"You too now.","start":347.63,"end":348.43,"sentiment":"neutral","sentiment_score":0.18775987128416696},{"text":"Bye.","start":348.43,"end":348.93,"sentiment":"neutral","sentiment_score":0.06505706161260605}],"sentiment":"neutral","sentiment_score":0.20226222425699233,"num_words":5,"start":347.07,"end":348.93}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. It's Mikael calling from Marshall Freeman. By any chance, is Melissa available?\n\nChannel 0: Hi. Melissa speaking. How are you today?\n\nChannel 1: Oh, hi. I'm also I'm good. Thank you. How are you?\n\nChannel 0: I'm good. Thank you for asking. How may I help?\n\nChannel 1: Sorry. I'll just let you know our calls are recorded just for quality and quality purposes. I'm just following up in regards to a mutual client that we have with you. Just a quick privacy question. Could you confirm your last name and email?\n\nChannel 0: Let me check here. What is the name of the client or the debtor?\n\nChannel 1: Oh, sorry. I just sorry. Just before I can tell you that, is it okay if you confirm your last name and email just for privacy? Please.\n\nChannel 0: Oh, sure. My name is Melissa Ignacio Beseda. Melissa at airtel dot nav dot a u.\n\nChannel 1: Thank you for that, Melissa. So I'm just calling in regards to Madison Butch.\n\nChannel 0: Madison. Okay. And is your portal up and running? This morning is in error. It's our client portal.\n\nChannel 1: Yeah. Sorry. That should be up and running. Are you having trouble with\n\nChannel 0: Okay.\n\nChannel 1: it?\n\nChannel 0: Let me check this time.\n\nChannel 1: Yeah.\n\nChannel 0: I just tried early morning. One\n\nChannel 1: Yeah.\n\nChannel 0: moment here.\n\nChannel 1: Yeah. Sorry about that. I\n\nChannel 0: Mhmm.\n\nChannel 1: was just giving you a call because we received correspondence from you requesting that we close this file with us. We just need a reason before we can close it, we just need a reason on why you would like to close this file.\n\nChannel 0: Okay. Got it. I appreciate your call today. If you could give me a minute or two, let me just go ahead and pull out Madison account on\n\nChannel 1: Yeah.\n\nChannel 0: our end.\n\nChannel 1: No\n\nChannel 0: Okay?\n\nChannel 1: worries.\n\nChannel 0: That way I can tell\n\nChannel 1: No\n\nChannel 0: you the\n\nChannel 1: worries.\n\nChannel 0: details. Thank you. I'll\n\nChannel 1: All\n\nChannel 0: get\n\nChannel 1: good.\n\nChannel 0: back to you. One\n\nChannel 1: Okay.\n\nChannel 0: moment.\n\nChannel 1: No worries.\n\nChannel 0: Sorry for that. Thank you so much for staying on the line.\n\nChannel 1: Yes. No worries.\n\nChannel 0: Okay. So as per review, Madison Butch, we requested to case the close the case is because we've got a payment for the amount of $79.90 last 08/28/2026. Her card was successfully processed\n\nChannel 1: Okay.\n\nChannel 0: for this\n\nChannel 1: No worries.\n\nChannel 0: amount.\n\nChannel 1: Okay. So that was a payment. I'll just confirm for you. $79 on the August 28.\n\nChannel 0: Yes. To be exact, $79.90.\n\nChannel 1: $79. I'll just note that down now. Now the with the debt that you lost with us, you added recovery fee of 9 sorry, of $22.54. Would you like us to continue collections of that, or don't worry about it?\n\nChannel 0: Let me check here. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Don't worry about the difference.\n\nChannel 1: Okay. No. That's okay. And that was what kind of payment was it by was it via EFT?\n\nChannel 0: It's via Visa card, I think. One moment here. Yeah. Via direct debit.\n\nChannel 1: Okay. No worries. Thank you so much. I'll note that down on file and I'll close this all now for you. But thank you for letting me know.\n\nChannel 0: You're most welcome.\n\nChannel 1: Okay.\n\nChannel 0: Anything else that I may help?\n\nChannel 1: No. That was all we needed. Thank you for that, Melissa.\n\nChannel 0: Okay. You're welcome. Have a great\n\nChannel 1: Okay.\n\nChannel 0: day.\n\nChannel 1: You too now.\n\nChannel 0: K.\n\nChannel 1: Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.22121436893939972},{"text":"Good afternoon.","start":1.1999999,"end":1.8399999,"sentiment":"positive","sentiment_score":0.37455885112285614},{"text":"This is Airtel accounts.","start":1.8399999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.3119387626647949},{"text":"How may I help you today?","start":3.1999998,"end":4.5,"sentiment":"neutral","sentiment_score":0.322367121775945}],"sentiment":"neutral","sentiment_score":0.3194069117307663,"channel":0,"num_words":13,"start":0.79999995,"end":4.5},{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.09237928688526154},{"text":"It's Mikael calling from Marshall Freeman.","start":5.7599998,"end":8.34,"sentiment":"neutral","sentiment_score":0.10534457862377167},{"text":"By any chance, is Melissa 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you for letting me know.","start":336.97498,"end":338.51498,"sentiment":"positive","sentiment_score":0.3979777864047459}],"sentiment":"neutral","sentiment_score":0.2856332329767091,"channel":1,"num_words":28,"start":331.935,"end":338.51498},{"sentences":[{"text":"You're most welcome.","start":339.29,"end":340.43,"sentiment":"positive","sentiment_score":0.4009312689304352}],"sentiment":"positive","sentiment_score":0.4009312689304352,"channel":0,"num_words":3,"start":339.29,"end":340.43},{"sentences":[{"text":"Okay.","start":340.59,"end":341.09,"sentiment":"neutral","sentiment_score":0.14248815178871155}],"sentiment":"neutral","sentiment_score":0.14248815178871155,"channel":1,"num_words":1,"start":340.59,"end":341.09},{"sentences":[{"text":"Anything else that I may help?","start":340.65,"end":342.43,"sentiment":"neutral","sentiment_score":0.13564039766788483}],"sentiment":"neutral","sentiment_score":0.13564039766788483,"channel":0,"num_words":6,"start":340.65,"end":342.43},{"sentences":[{"text":"No.","start":342.59,"end":342.83002,"sentiment":"neutral","sentiment_score":0.054718390107154846},{"text":"That was all we needed.","start":342.83002,"end":343.87,"sentiment":"neutral","sentiment_score":0.08596363961696625},{"text":"Thank you for that, Melissa.","start":343.87,"end":344.93,"sentiment":"positive","sentiment_score":0.4743741512298584}],"sentiment":"neutral","sentiment_score":0.2596733949401162,"channel":1,"num_words":11,"start":342.59,"end":344.93},{"sentences":[{"text":"Okay.","start":344.49493,"end":344.99493,"sentiment":"neutral","sentiment_score":0.27472200989723206},{"text":"You're welcome.","start":345.53494,"end":346.35492,"sentiment":"positive","sentiment_score":0.3985670357942581},{"text":"Have a great","start":346.57492,"end":347.13495,"sentiment":"positive","sentiment_score":0.5418257117271423}],"sentiment":"positive","sentiment_score":0.44955553611119586,"channel":0,"num_words":6,"start":344.49493,"end":347.13495},{"sentences":[{"text":"Okay.","start":347.07,"end":347.57,"sentiment":"positive","sentiment_score":0.38297444581985474}],"sentiment":"positive","sentiment_score":0.38297444581985474,"channel":1,"num_words":1,"start":347.07,"end":347.57},{"sentences":[{"text":"day.","start":347.13495,"end":347.63495,"sentiment":"neutral","sentiment_score":0.31278014183044434}],"sentiment":"neutral","sentiment_score":0.31278014183044434,"channel":0,"num_words":1,"start":347.13495,"end":347.63495},{"sentences":[{"text":"You too now.","start":347.63,"end":348.43,"sentiment":"neutral","sentiment_score":0.18775987128416696}],"sentiment":"neutral","sentiment_score":0.18775987128416696,"channel":1,"num_words":3,"start":347.63,"end":348.43},{"sentences":[{"text":"K.","start":348.33493,"end":348.83493,"sentiment":"neutral","sentiment_score":0.08462943136692047}],"sentiment":"neutral","sentiment_score":0.08462943136692047,"channel":0,"num_words":1,"start":348.33493,"end":348.83493},{"sentences":[{"text":"Bye.","start":348.43,"end":348.93,"sentiment":"neutral","sentiment_score":0.06505706161260605}],"sentiment":"neutral","sentiment_score":0.06505706161260605,"channel":1,"num_words":1,"start":348.43,"end":348.93},{"sentences":[{"text":"Thank you.","start":348.97495,"end":349.53494,"sentiment":"positive","sentiment_score":0.8016616106033325},{"text":"Bye.","start":349.53494,"end":350.03494,"sentiment":"neutral","sentiment_score":-0.08012692630290985}],"sentiment":"positive","sentiment_score":0.5077320983012518,"channel":0,"num_words":3,"start":348.97495,"end":350.03494}]},"summary":{"result":"success","short":"A representative from Marshall Freeman called Airtel accounts to follow up on a mutual client named Madison Butch. The representative asked for confirmation of the last name and email address before explaining that they needed a reason for closing the file due to a payment of $79.90. The representative confirmed the payment and noted the payment details on file, and ended the call with a thank you and goodbye."},"intents":{"segments":[{"text":"This morning is in error. It's our client portal. Yeah.","start_word":178,"end_word":187,"intents":[{"intent":"Check client portal and resolve file issue","confidence_score":0.000032542503}]},{"text":"So as per review, Madison Butch, we requested to case the close the case is because we've got a payment for the amount of $79.90 last 08/28/2026. Her card was successfully processed Okay.","start_word":341,"end_word":373,"intents":[{"intent":"Inform about payment","confidence_score":0.0011489008}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22121436893939972},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3675481975078583},{"text":"This is Airtel accounts. How may I help you today? Hi. It's Mikael calling from Marshall Freeman. By any chance, is Melissa available? Hi. Melissa speaking. How are you today? Oh, hi.","start_word":3,"end_word":34,"sentiment":"neutral","sentiment_score":0.1776135265827179},{"text":"I'm also I'm good. Thank you.","start_word":35,"end_word":40,"sentiment":"positive","sentiment_score":0.3905359208583832},{"text":"How are you?","start_word":41,"end_word":43,"sentiment":"neutral","sentiment_score":0.31745967268943787},{"text":"I'm good. Thank you for asking.","start_word":44,"end_word":49,"sentiment":"positive","sentiment_score":0.4665035307407379},{"text":"How may I help? Sorry. I'll just let you know our calls are recorded just for quality and quality purposes. I'm just following up in regards to a mutual client that we have with you. Just a quick privacy question. Could you confirm your last name and email? Let me check here. What is the name of the client or the debtor? Oh, sorry. I just sorry. Just before I can tell you that, is it okay if you confirm your last name and email just for privacy? Please. Oh, sure. My name is Melissa Ignacio Beseda. Melissa at airtel dot nav dot a u. Thank you for that, Melissa. So I'm just calling in regards to Madison Butch. Madison. Okay. And is your portal up and running? This morning is in error. It's our client portal. Yeah. Sorry. That should be up and running. Are you having trouble with Okay. it? Let me check this time. Yeah. I just tried early morning. One Yeah. moment here. Yeah. Sorry about that. I Mhmm. was just giving you a call because we received correspondence from you requesting that we close this file with us. We just need a reason before we can close it, we just need a reason on why you would like to close this file. Okay. Got it.","start_word":50,"end_word":269,"sentiment":"neutral","sentiment_score":-0.0545957013964653},{"text":"I appreciate your call today.","start_word":270,"end_word":274,"sentiment":"positive","sentiment_score":0.5140624046325684},{"text":"If you could give me a minute or two, let me just go ahead and pull out Madison account on Yeah. our end. No Okay? worries. That way I can tell No you the worries. details.","start_word":275,"end_word":310,"sentiment":"neutral","sentiment_score":0.00015437290130648762},{"text":"Thank you. I'll All get good.","start_word":311,"end_word":316,"sentiment":"positive","sentiment_score":0.4631359279155731},{"text":"back to you. One Okay. moment. No worries. Sorry for that.","start_word":317,"end_word":327,"sentiment":"neutral","sentiment_score":0.19086197018623352},{"text":"Thank you so much for staying on the line.","start_word":328,"end_word":336,"sentiment":"positive","sentiment_score":0.5601255893707275},{"text":"Yes. No worries. Okay. So as per review, Madison Butch, we requested to case the close the case is because we've got a payment for the amount of $79.90 last 08/28/2026. Her card was successfully processed Okay. for this No worries. amount. Okay. So that was a payment. I'll just confirm for you. $79 on the August 28. Yes. To be exact, $79.90. $79. I'll just note that down now. Now the with the debt that you lost with us, you added recovery fee of 9 sorry, of $22.54. Would you like us to continue collections of that, or don't worry about it? Let me check here. Yeah. Yeah. Don't worry about the difference. Okay. No. That's okay. And that was what kind of payment was it by was it via EFT? It's via Visa card, I think. One moment here. Yeah. Via direct debit. Okay. No worries.","start_word":337,"end_word":484,"sentiment":"neutral","sentiment_score":0.05013079196214676},{"text":"Thank you so much.","start_word":485,"end_word":488,"sentiment":"positive","sentiment_score":0.3862886428833008},{"text":"I'll note that down on file and I'll close this all now for you.","start_word":489,"end_word":502,"sentiment":"neutral","sentiment_score":0.24140885472297668},{"text":"But thank you for letting me know. You're most welcome.","start_word":503,"end_word":512,"sentiment":"positive","sentiment_score":0.40513214468955994},{"text":"Okay. Anything else that I may help? No. That was all we needed.","start_word":513,"end_word":525,"sentiment":"neutral","sentiment_score":0.11012067645788191},{"text":"Thank you for that, Melissa.","start_word":526,"end_word":530,"sentiment":"positive","sentiment_score":0.4635860025882721},{"text":"Okay.","start_word":531,"end_word":531,"sentiment":"neutral","sentiment_score":0.27472200989723206},{"text":"You're welcome. Have a great Okay.","start_word":532,"end_word":537,"sentiment":"positive","sentiment_score":0.4453213214874267},{"text":"day. You too now. K. Bye.","start_word":538,"end_word":543,"sentiment":"neutral","sentiment_score":0.16279608011245728},{"text":"Thank you. Bye.","start_word":544,"end_word":546,"sentiment":"positive","sentiment_score":0.6414846181869507}],"average":{"sentiment":"neutral","sentiment_score":0.07905525177833171}}}}