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Unfortunately, this week, we've had some technological issues with all the rain we've had up here, so I don't quite have it ready for you. But I just also wanted to touch base, if that's okay, just to double check with regards to your pay slip. You get a coal bonus on a regular basis, and that kind of differs depending on your your working your page sort of week and fortnight. Is that right? Yeah. Perfect. Can I ask which was out of the Coburn? Is what is that? And is that something you get every single week or every fortnight? Right. Okay. Oh, have you? Okay. Okay. $3 per hour. You did. Yeah. The last one I had was from January this year. So has your your pays increased since then? Is that right? Are you able to ship me through one more payser? Just the most recent with the latest figures? Yes. Yep. Okay. Yep. Yeah. No. Absolutely fine to do that. It's the main thing was just your employer contributions. Your they seem to be the bonus seems to be included in that. You're getting employer contributions and the super on your bonus as well. So I was just making sure that we're not gonna go over any caps or anything just with regards to that. So if yeah. It's do you want me to shoot you another email now just asking for another payslip? Or yeah. Beautiful. Lovely. And I'm so sorry we didn't quite have that ready this week. We've had a lot of rain here in Queensland. So we've system outages, unfortunately, have been in effect and and power's been But I I see that's all available next week. Oh, yep. Yep. Not a problem at all. So if I put it in for Thursday, June 4, so that's in two weeks. That'd be okay? Yep. Beautiful. Lovely. I'm so sorry about that. I didn't wanna sort of move the appointment without calling you or at least catching up first, also to see if there's been any changes. But I've also made a few additional changes to your portfolio as well. So with what's been happening globally in the markets, I've gone back and had a really good look at your investment portfolio, how you invested, and I've made some changes to your portfolio for you as well. So, looking it has been a little bit up and down with the volatility that we've definitely seen, but I wanted to make sure that whilst we're doing that, the research around the trends through retirement strategy and what we can do to sort of provide that benefit that I also looked at all the options. So, done a really good in-depth research around what you have, where it's come from, what you've got in there, what it looks like, what this looks like moving forward, factoring in kind of the time and aspect for you as well. So, yeah, I'm really happy with how this looks. I just wanted to make sure we double check this last little bit so that I can have it completed for you ready to go. And is 9AM on the fourth still gonna be okay the same time as we had today? Yep. Beautiful. Lovely. Thank you so much for that, Graham. I'll let you go to enjoy your day. Do you have any plans for today, or are you just resting? Yeah. Yeah. Yeah. Well, I hope you have a lovely day. I'll get this last little bit finished there for you for the advice document, and I'll talk to you in two weeks. We'll go through it so you can see it when I'm going through it with you. We'll do it page by page so you can see everything, and then you can also ask any questions you have as we are going through things. Okay? That's okay, Graham. You have a good day. Thank you for taking my call. Thanks. See you later. 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Graham. It's Dana from Oakview Financial. How are you this morning? That's good. I know I had you booked in this morning to go to your statement advice.\n\nI do apologize. Unfortunately, this week, we've had some technological issues with all the rain we've had up here, so I don't quite have it ready for you. But I just also wanted to touch base, if that's okay, just to double check with regards to your pay slip. You get a coal bonus on a regular basis, and that kind of differs depending on your your working your page sort of week and fortnight. Is that right?\n\nYeah. Perfect. Can I ask which was out of the Coburn? Is what is that? And is that something you get every single week or every fortnight?\n\nRight. Okay. Oh, have you? Okay. Okay.\n\n$3 per hour. You did. Yeah. The last one I had was from January this year. So has your your pays increased since then?\n\nIs that right? Are you able to ship me through one more payser? Just the most recent with the latest figures? Yes. Yep.\n\nOkay. Yep. Yeah. No. Absolutely fine to do that.\n\nIt's the main thing was just your employer contributions. Your they seem to be the bonus seems to be included in that. You're getting employer contributions and the super on your bonus as well. So I was just making sure that we're not gonna go over any caps or anything just with regards to that. So if yeah.\n\nIt's do you want me to shoot you another email now just asking for another payslip? Or yeah. Beautiful. Lovely. And I'm so sorry we didn't quite have that ready this week.\n\nWe've had a lot of rain here in Queensland. So we've system outages, unfortunately, have been in effect and and power's been But I I see that's all available next week. Oh, yep. Yep. Not a problem at all.\n\nSo if I put it in for Thursday, June 4, so that's in two weeks. That'd be okay? Yep. Beautiful. Lovely.\n\nI'm so sorry about that. I didn't wanna sort of move the appointment without calling you or at least catching up first, also to see if there's been any changes. But I've also made a few additional changes to your portfolio as well. So with what's been happening globally in the markets, I've gone back and had a really good look at your investment portfolio, how you invested, and I've made some changes to your portfolio for you as well. So, looking it has been a little bit up and down with the volatility that we've definitely seen, but I wanted to make sure that whilst we're doing that, the research around the trends through retirement strategy and what we can do to sort of provide that benefit that I also looked at all the options.\n\nSo, done a really good in-depth research around what you have, where it's come from, what you've got in there, what it looks like, what this looks like moving forward, factoring in kind of the time and aspect for you as well. So, yeah, I'm really happy with how this looks. I just wanted to make sure we double check this last little bit so that I can have it completed for you ready to go. And is 9AM on the fourth still gonna be okay the same time as we had today? Yep.\n\nBeautiful. Lovely. Thank you so much for that, Graham. I'll let you go to enjoy your day. Do you have any plans for today, or are you just resting?\n\nYeah. Yeah. Yeah. Well, I hope you have a lovely day. I'll get this last little bit finished there for you for the advice document, and I'll talk to you in two weeks.\n\nWe'll go through it so you can see it when I'm going through it with you. We'll do it page by page so you can see everything, and then you can also ask any questions you have as we are going through things. Okay? That's okay, Graham. You have a good day.\n\nThank you for taking my call. Thanks. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Graham.","start":2.56,"end":3.28,"sentiment":"neutral","sentiment_score":0.14156212657690048},{"text":"It's Dana from Oakview Financial.","start":3.28,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.16516270339488984},{"text":"How are you this morning?","start":4.88,"end":6.1,"sentiment":"neutral","sentiment_score":0.2342180222272873},{"text":"That's good.","start":7.44,"end":8.08,"sentiment":"positive","sentiment_score":0.6586527228355408},{"text":"I know I had you booked in this morning to go to your statement advice.","start":8.08,"end":11.219999,"sentiment":"neutral","sentiment_score":0.13322054396073024}],"sentiment":"neutral","sentiment_score":0.1929531547016111,"num_words":29,"start":2.56,"end":11.219999},{"sentences":[{"text":"I do apologize.","start":11.84,"end":12.719999,"sentiment":"neutral","sentiment_score":-0.07614810392260551},{"text":"Unfortunately, this week, we've had some technological issues with all the rain we've had up here, so I don't quite have it ready for you.","start":12.719999,"end":18.795,"sentiment":"neutral","sentiment_score":-0.13746942281723024},{"text":"But I just also wanted to touch base, if that's okay, just to double check with regards to your pay slip.","start":19.494999,"end":25.195,"sentiment":"neutral","sentiment_score":0.07923298187199093},{"text":"You get a coal bonus on a regular basis, and that kind of differs depending on your your working your page sort of week and fortnight.","start":26.550001,"end":36.89,"sentiment":"neutral","sentiment_score":0.06787257978262809},{"text":"Is that right?","start":36.95,"end":37.85,"sentiment":"neutral","sentiment_score":0.08994493881861369}],"sentiment":"neutral","sentiment_score":0.00042608497330011446,"num_words":78,"start":11.84,"end":37.85},{"sentences":[{"text":"Yeah.","start":38.71,"end":39.21,"sentiment":"neutral","sentiment_score":0.2616363763809204},{"text":"Perfect.","start":39.715,"end":40.035,"sentiment":"positive","sentiment_score":0.4082032442092895},{"text":"Can I ask which was out of the Coburn?","start":40.035,"end":41.975,"sentiment":"neutral","sentiment_score":0.06966789066791534},{"text":"Is what is that?","start":42.035,"end":42.915,"sentiment":"neutral","sentiment_score":0.05343926232308149},{"text":"And is that something you get every single week or every fortnight?","start":42.915,"end":46.375,"sentiment":"neutral","sentiment_score":0.02936563113083442}],"sentiment":"neutral","sentiment_score":0.0689998244245847,"num_words":27,"start":38.71,"end":46.375},{"sentences":[{"text":"Right.","start":54.58,"end":54.66,"sentiment":"neutral","sentiment_score":0.03749530017375946},{"text":"Okay.","start":54.66,"end":55.16,"sentiment":"neutral","sentiment_score":0.03340210020542145},{"text":"Oh, have you?","start":58.260002,"end":59.14,"sentiment":"neutral","sentiment_score":0.039043791592121124},{"text":"Okay.","start":59.14,"end":59.64,"sentiment":"neutral","sentiment_score":0.04000899940729141},{"text":"Okay.","start":63.14,"end":63.64,"sentiment":"neutral","sentiment_score":0.04492727294564247}],"sentiment":"neutral","sentiment_score":0.038995006786925454,"num_words":7,"start":54.58,"end":63.64},{"sentences":[{"text":"$3 per hour.","start":63.86,"end":65.4,"sentiment":"neutral","sentiment_score":0.04060212895274162},{"text":"You did.","start":68.335,"end":68.815,"sentiment":"neutral","sentiment_score":0.07021373510360718},{"text":"Yeah.","start":68.815,"end":68.975,"sentiment":"neutral","sentiment_score":0.04777364432811737},{"text":"The last one I had was from January this year.","start":68.975,"end":72.175,"sentiment":"neutral","sentiment_score":0.03515669088810682},{"text":"So has your your pays increased since then?","start":72.175,"end":74.735,"sentiment":"neutral","sentiment_score":0.06731690652668476}],"sentiment":"neutral","sentiment_score":0.05000456927033762,"num_words":24,"start":63.86,"end":74.735},{"sentences":[{"text":"Is that right?","start":74.735,"end":75.555,"sentiment":"neutral","sentiment_score":0.07620779424905777},{"text":"Are you able to ship me through one more payser?","start":76.975,"end":79.135,"sentiment":"neutral","sentiment_score":0.05033765435218811},{"text":"Just the most recent with the latest figures?","start":79.135,"end":81.715,"sentiment":"neutral","sentiment_score":0.020636607659980655},{"text":"Yes.","start":81.775,"end":82.275,"sentiment":"neutral","sentiment_score":0.060945775359869},{"text":"Yep.","start":90.049995,"end":90.549995,"sentiment":"neutral","sentiment_score":0.06331213563680649}],"sentiment":"neutral","sentiment_score":0.04440655211067718,"num_words":23,"start":74.735,"end":90.549995},{"sentences":[{"text":"Okay.","start":94.369995,"end":94.869995,"sentiment":"neutral","sentiment_score":0.02732999250292778},{"text":"Yep.","start":95.33,"end":95.83,"sentiment":"neutral","sentiment_score":0.03370772302150726},{"text":"Yeah.","start":107.505,"end":107.985,"sentiment":"neutral","sentiment_score":0.05149082839488983},{"text":"No.","start":107.985,"end":108.225,"sentiment":"neutral","sentiment_score":0.15928739309310913},{"text":"Absolutely fine to do that.","start":108.225,"end":109.66499,"sentiment":"positive","sentiment_score":0.5016866981983185}],"sentiment":"neutral","sentiment_score":0.3089166031115585,"num_words":9,"start":94.369995,"end":109.66499},{"sentences":[{"text":"It's the main thing was just your employer contributions.","start":109.66499,"end":112.939995,"sentiment":"neutral","sentiment_score":0.18958678344885507},{"text":"Your they seem to be the bonus seems to be included in that.","start":113.079994,"end":116.28,"sentiment":"neutral","sentiment_score":0.2819347519140977},{"text":"You're getting employer contributions and the super on your bonus as well.","start":116.28,"end":120.86,"sentiment":"neutral","sentiment_score":0.3085845423241456},{"text":"So I was just making sure that we're not gonna go over any caps or anything just with regards to that.","start":121.399994,"end":127.56,"sentiment":"neutral","sentiment_score":0.03267327660606021},{"text":"So if yeah.","start":127.56,"end":128.485,"sentiment":"neutral","sentiment_score":0.026469677065809567}],"sentiment":"neutral","sentiment_score":0.16965508920236907,"num_words":58,"start":109.66499,"end":128.485},{"sentences":[{"text":"It's do you want me to shoot you another email now just asking for another payslip?","start":128.485,"end":132.585,"sentiment":"neutral","sentiment_score":0.01658223249251023},{"text":"Or yeah.","start":132.80501,"end":135.285,"sentiment":"neutral","sentiment_score":0.14385629072785378},{"text":"Beautiful.","start":135.285,"end":135.785,"sentiment":"positive","sentiment_score":0.6313708424568176},{"text":"Lovely.","start":135.845,"end":136.16501,"sentiment":"positive","sentiment_score":0.5138185024261475},{"text":"And I'm so sorry we didn't quite have that ready this week.","start":136.16501,"end":138.485,"sentiment":"neutral","sentiment_score":-0.1020282053699096}],"sentiment":"neutral","sentiment_score":0.014808724430622533,"num_words":32,"start":128.485,"end":138.485},{"sentences":[{"text":"We've had a lot of rain here in Queensland.","start":138.485,"end":140.425,"sentiment":"neutral","sentiment_score":-0.15113423102431828},{"text":"So we've system outages, unfortunately, have been in effect and and power's been But I I see that's all available next week.","start":140.645,"end":150.06999,"sentiment":"neutral","sentiment_score":-0.0923076681792736},{"text":"Oh, yep.","start":158.105,"end":160.845,"sentiment":"neutral","sentiment_score":-0.005079566326458007},{"text":"Yep.","start":162.185,"end":162.685,"sentiment":"neutral","sentiment_score":0.035277578979730606},{"text":"Not a problem at 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that.","start":171.66,"end":172.7,"sentiment":"neutral","sentiment_score":-0.0583698220551014},{"text":"I didn't wanna sort of move the appointment without calling you or at least catching up first, also to see if there's been any changes.","start":172.7,"end":178.08,"sentiment":"neutral","sentiment_score":-0.024946824461221696},{"text":"But I've also made a few additional changes to your portfolio as well.","start":178.86,"end":182.35501,"sentiment":"neutral","sentiment_score":0.10348040094742408},{"text":"So with what's been happening globally in the markets, I've gone back and had a really good look at your investment portfolio, how you invested, and I've made some changes to your portfolio for you as well.","start":182.35501,"end":192.675,"sentiment":"neutral","sentiment_score":0.15306641463492368},{"text":"So, looking it has been a little bit up and down with the volatility that we've definitely seen, but I wanted to make sure that whilst we're doing that, the research around the trends through retirement strategy and what we can do to sort of provide that benefit that I also looked at all the options.","start":192.675,"end":212.565,"sentiment":"neutral","sentiment_score":0.06995767779049597}],"sentiment":"neutral","sentiment_score":0.07360891756081187,"num_words":136,"start":171.66,"end":212.565},{"sentences":[{"text":"So, done a really good in-depth research around what you have, where it's come from, what you've got in there, what it looks like, what this looks like moving forward, factoring in kind of the time and aspect for you as well.","start":212.565,"end":224.01,"sentiment":"neutral","sentiment_score":0.25502745913607733},{"text":"So, yeah, I'm really happy with how this looks.","start":224.01,"end":227.13,"sentiment":"positive","sentiment_score":0.7374420795175765},{"text":"I just wanted to make sure we double check this last little bit so that I can have it completed for you ready to 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day.","start":242.70499,"end":244.22499,"sentiment":"positive","sentiment_score":0.6902778744697571},{"text":"Do you have any plans for today, or are you just resting?","start":244.22499,"end":246.965,"sentiment":"neutral","sentiment_score":0.13814671710133553}],"sentiment":"positive","sentiment_score":0.4700126498937607,"num_words":29,"start":239.98499,"end":246.965},{"sentences":[{"text":"Yeah.","start":251.20001,"end":251.70001,"sentiment":"neutral","sentiment_score":-0.04672972857952118},{"text":"Yeah.","start":255.76001,"end":256.26,"sentiment":"neutral","sentiment_score":-0.039579838514328},{"text":"Yeah.","start":264.975,"end":265.475,"sentiment":"neutral","sentiment_score":0.017133094370365143},{"text":"Well, I hope you have a lovely day.","start":265.69498,"end":268.435,"sentiment":"neutral","sentiment_score":0.3018581513315439},{"text":"I'll get this last little bit finished there for you for the advice document, and I'll talk to you in two weeks.","start":268.815,"end":273.775,"sentiment":"neutral","sentiment_score":0.14254394072023305}],"sentiment":"neutral","sentiment_score":0.16611077072042407,"num_words":33,"start":251.20001,"end":273.775},{"sentences":[{"text":"We'll go through it so you can see it when I'm going through it with you.","start":273.775,"end":276.84,"sentiment":"neutral","sentiment_score":0.14876147685572505},{"text":"We'll do it page by page so you can see everything, and then you can also ask any questions you have as we are going through things.","start":276.91998,"end":282.62,"sentiment":"neutral","sentiment_score":0.1462720290378288},{"text":"Okay?","start":282.76,"end":283.26,"sentiment":"neutral","sentiment_score":0.10011719167232512},{"text":"That's okay, Graham.","start":284.28293,"end":285.24292,"sentiment":"neutral","sentiment_score":0.1919146403670311},{"text":"You have a good day.","start":285.24292,"end":286.20294,"sentiment":"positive","sentiment_score":0.8154439687728882}],"sentiment":"neutral","sentiment_score":0.21312710327597764,"num_words":52,"start":273.775,"end":286.20294},{"sentences":[{"text":"Thank you for taking my call.","start":286.20294,"end":287.82294,"sentiment":"positive","sentiment_score":0.8555435736974081},{"text":"Thanks.","start":289.08292,"end":289.2379,"sentiment":"positive","sentiment_score":0.5220674872398376},{"text":"See you later.","start":289.2379,"end":290.04294,"sentiment":"positive","sentiment_score":0.42830068866411847},{"text":"Bye.","start":290.04294,"end":290.54294,"sentiment":"neutral","sentiment_score":-0.08861558139324188}],"sentiment":"positive","sentiment_score":0.6228741285475817,"num_words":11,"start":286.20294,"end":290.54294}]}}]},{"alternatives":[{"transcript":"Hello? It's Grant. Yeah. Good. Thanks. Yeah. That is correct. It's weekly, but it's only depends on how much gets cut is how much you get. But but so I've just got a pay rise now. Yeah. An extra $3 an hour. So if if you leave the because this I sent you a couple pay slips tonight. Yep. Yes, it is. Yeah. And then just you you can work it out. Look. Because I'll send you the two the the three day one because I get paid for two days and three days. Like, I mean, four days and three days for the week, you know, for the seven days because they're they're both in different weeks. But so but when you're doing, like, fixing up the pipe, just leave the bonus here just because it changes. You say instead of worrying about that one, just do it without the bonus. Yep. Yeah. That sounds alright. Yeah. No worries. Okay. But so so if you're gonna ring me back again, make it a fortnight because I I'll be away next week because I'm here week yeah. Week at home and week away. I do that. So That'd be okay. Yep. Yeah. Because because it's not grown at all. And it's like I've noticed it hasn't grown for a while now. That'd be fine. I was just waiting for this call, like, because I only just got back last night. So I'm I'm gonna go and do it because my missus is away at the moment. Got the young fellow at home, so I gotta catch up with because he's he doesn't shop. So how to go and catch up all the groceries and stuff? Just stuff like that. No worries. Thank you. Okay. No worries. 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It's Grant. Yeah. Good. Thanks.\n\nYeah. That is correct. It's weekly, but it's only depends on how much gets cut is how much you get. But but so I've just got a pay rise now. Yeah.\n\nAn extra $3 an hour. So if if you leave the because this I sent you a couple pay slips tonight. Yep. Yes, it is. Yeah.\n\nAnd then just you you can work it out. Look. Because I'll send you the two the the three day one because I get paid for two days and three days. Like, I mean, four days and three days for the week, you know, for the seven days because they're they're both in different weeks. But so but when you're doing, like, fixing up the pipe, just leave the bonus here just because it changes.\n\nYou say instead of worrying about that one, just do it without the bonus. Yep. Yeah. That sounds alright. Yeah.\n\nNo worries. Okay. But so so if you're gonna ring me back again, make it a fortnight because I I'll be away next week because I'm here week yeah. Week at home and week away. 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fine.","start":238.435,"end":239.33499,"sentiment":"neutral","sentiment_score":0.0900182028611501},{"text":"I was just waiting for this call, like, because I only just got back last night.","start":247.36,"end":250.64,"sentiment":"neutral","sentiment_score":-0.06423138314858079},{"text":"So I'm I'm gonna go and do it because my missus is away at the moment.","start":250.64,"end":255.62001,"sentiment":"neutral","sentiment_score":-0.1138290778035298},{"text":"Got the young fellow at home, so I gotta catch up with because he's he doesn't shop.","start":255.68001,"end":260.16,"sentiment":"neutral","sentiment_score":-0.06313185722512357},{"text":"So how to go and catch up all the groceries and stuff?","start":260.16,"end":262.74002,"sentiment":"neutral","sentiment_score":-0.014902047036836544}],"sentiment":"neutral","sentiment_score":-0.05985904537374154,"num_words":64,"start":238.435,"end":262.74002},{"sentences":[{"text":"Just stuff like that.","start":262.955,"end":267.615,"sentiment":"neutral","sentiment_score":0.07460533129051328},{"text":"No worries.","start":282.86002,"end":283.34,"sentiment":"neutral","sentiment_score":0.18273183703422546},{"text":"Thank you.","start":283.34,"end":284.08002,"sentiment":"positive","sentiment_score":0.3964756429195404},{"text":"Okay.","start":288.06,"end":288.30002,"sentiment":"positive","sentiment_score":0.4503166079521179},{"text":"No worries.","start":288.30002,"end":288.86002,"sentiment":"neutral","sentiment_score":0.31141671538352966}],"sentiment":"neutral","sentiment_score":0.22999875670806927,"num_words":11,"start":262.955,"end":288.86002},{"sentences":[{"text":"See you.","start":288.86002,"end":289.6,"sentiment":"positive","sentiment_score":0.3963437080383301}],"sentiment":"positive","sentiment_score":0.3963437080383301,"num_words":2,"start":288.86002,"end":289.6}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? It's Grant.\n\nChannel 0: Hi, Graham. It's Dana from Oakview Financial. How are you this morning?\n\nChannel 1: Yeah. Good. Thanks.\n\nChannel 0: That's good. I know I had you booked in this morning to go to your statement advice. I do apologize. Unfortunately, this week, we've had some technological issues with all the rain we've had up here, so I don't quite have it ready for you. But I just also wanted to touch base, if that's okay, just to double check with regards to your pay slip.\n\nYou get a coal bonus on a regular basis, and that kind of differs depending on your your working your page sort of week and fortnight. Is that right?\n\nChannel 1: Yeah. That is correct.\n\nChannel 0: Yeah. Perfect. Can I ask which was out of the Coburn? Is what is that? And is that something you get every single week or every fortnight?\n\nChannel 1: It's weekly, but it's only depends on how much gets cut is how much you get. But\n\nChannel 0: Right. Okay.\n\nChannel 1: but so I've just got a pay rise now.\n\nChannel 0: Oh, have you? Okay.\n\nChannel 1: Yeah. An extra $3 an hour.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: $3\n\nChannel 1: if if you\n\nChannel 0: per\n\nChannel 1: leave\n\nChannel 0: hour.\n\nChannel 1: the because this I sent you a couple pay slips tonight.\n\nChannel 0: You did. Yeah. The last one I had was from\n\nChannel 1: Yep.\n\nChannel 0: January this year. So has your your pays increased since then? Is that right?\n\nChannel 1: Yes, it is.\n\nChannel 0: Are you able to ship me through one more payser? Just the most recent\n\nChannel 1: Yeah.\n\nChannel 0: with the\n\nChannel 1: And\n\nChannel 0: latest\n\nChannel 1: then\n\nChannel 0: figures? Yes.\n\nChannel 1: just you you can work it out. Look. Because I'll send you the two the the three day one because I get paid for two days and three days.\n\nChannel 0: Yep.\n\nChannel 1: Like, I mean, four days and three days for the week, you know, for the seven\n\nChannel 0: Okay.\n\nChannel 1: days\n\nChannel 0: Yep.\n\nChannel 1: because they're they're both in different weeks. But so but when you're doing, like, fixing up the pipe, just leave the bonus here just because it changes. You say instead of worrying about that one, just do it without the bonus.\n\nChannel 0: Yeah. No. Absolutely fine to do that. It's the main thing was just your employer contributions. Your they seem to be the bonus seems to be included in that.\n\nYou're getting employer contributions and the super on your bonus as well. So I was just making sure that we're not gonna go over any caps or anything\n\nChannel 1: Yep.\n\nChannel 0: just with regards to that. So if yeah. It's do you want me to shoot you another email now just asking for another payslip? Or\n\nChannel 1: Yeah. That sounds alright.\n\nChannel 0: yeah. Beautiful. Lovely. And I'm so sorry we didn't quite have that ready this week. We've had a lot of rain here in Queensland.\n\nSo we've system outages, unfortunately, have been in effect and and power's been But\n\nChannel 1: Yeah. No worries.\n\nChannel 0: I I see that's all available next week.\n\nChannel 1: Okay. But so so if you're gonna ring me back again, make it a fortnight because I I'll be away next week\n\nChannel 0: Oh,\n\nChannel 1: because I'm here week yeah. Week\n\nChannel 0: yep.\n\nChannel 1: at home and week away. I do\n\nChannel 0: Yep.\n\nChannel 1: that.\n\nChannel 0: Not a\n\nChannel 1: So\n\nChannel 0: problem at all. So if I put it in for Thursday, June 4, so that's in two weeks. That'd be okay?\n\nChannel 1: That'd be okay.\n\nChannel 0: Yep. Beautiful. Lovely. I'm so sorry about that. I didn't wanna sort of move the appointment without calling you or at least catching up first, also to see if there's been any changes.\n\nBut I've also made a few additional changes to your portfolio as well. So with what's been happening globally in the markets, I've\n\nChannel 1: Yep.\n\nChannel 0: gone back and had a really good look at your investment portfolio, how you invested, and I've made some changes to your portfolio for you as well. So,\n\nChannel 1: Yeah.\n\nChannel 0: looking\n\nChannel 1: Because because it's not grown at all. And it's like I've noticed it hasn't grown for a while now.\n\nChannel 0: it has been a little bit up and down with the volatility that we've definitely seen, but I wanted to make sure that whilst we're doing that, the research around the trends through retirement strategy and what we can do to sort of provide that benefit that I also looked at all the options. So, done a really good in-depth research around what you have, where it's come from, what you've got in there, what it looks like, what this looks like moving forward, factoring in kind of the time and aspect for you as well. So, yeah, I'm really happy with how this looks. I just wanted to make sure we double check this last little bit so that I can have it completed for you ready to go. And is 9AM on the fourth still gonna be okay the same time as we had today?\n\nChannel 1: That'd be fine.\n\nChannel 0: Yep. Beautiful. Lovely. Thank you so much for that, Graham. I'll let you go to enjoy your day.\n\nDo you have any plans for today, or are you just resting?\n\nChannel 1: I was just waiting for this call, like, because I only just got back last night. So I'm\n\nChannel 0: Yeah.\n\nChannel 1: I'm gonna go and do it because my missus is away at the moment. Got\n\nChannel 0: Yeah.\n\nChannel 1: the young fellow at home, so I gotta catch up with because he's he doesn't shop. So how to go and catch up all the groceries and stuff? Just stuff like\n\nChannel 0: Yeah. Well, I hope you have a\n\nChannel 1: that.\n\nChannel 0: lovely day. I'll get this last little bit finished there for you for the advice document, and I'll talk to you in two weeks. We'll go through it so you can see it when I'm going through it with you. We'll do it page by page so you can see everything, and then you can also ask any questions you have as we are going through things. Okay?\n\nChannel 1: No worries. Thank you.\n\nChannel 0: That's okay, Graham. You have a good day. Thank you for taking my call.\n\nChannel 1: Okay. No worries. See\n\nChannel 0: Thanks.\n\nChannel 1: you.\n\nChannel 0: See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.027579959481954575},{"text":"It's Grant.","start":1.1999999,"end":2.02,"sentiment":"neutral","sentiment_score":0.03452923335134983}],"sentiment":"neutral","sentiment_score":0.03221280872821808,"channel":1,"num_words":3,"start":0.79999995,"end":2.02},{"sentences":[{"text":"Hi, Graham.","start":2.56,"end":3.28,"sentiment":"neutral","sentiment_score":0.14156212657690048},{"text":"It's Dana from Oakview Financial.","start":3.28,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.16516270339488984},{"text":"How are you this 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apologize.","start":11.84,"end":12.719999,"sentiment":"neutral","sentiment_score":-0.07614810392260551},{"text":"Unfortunately, this week, we've had some technological issues with all the rain we've had up here, so I don't quite have it ready for you.","start":12.719999,"end":18.795,"sentiment":"neutral","sentiment_score":-0.13746942281723024},{"text":"But I just also wanted to touch base, if that's okay, just to double check with regards to your pay slip.","start":19.494999,"end":25.195,"sentiment":"neutral","sentiment_score":0.07923298187199093}],"sentiment":"neutral","sentiment_score":0.01991403548780716,"channel":0,"num_words":66,"start":7.44,"end":25.195},{"sentences":[{"text":"You get a coal bonus on a regular basis, and that kind of differs depending on your your working your page sort of week and fortnight.","start":26.550001,"end":36.89,"sentiment":"neutral","sentiment_score":0.06787257978262809},{"text":"Is that 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Dana also asks about the customer's recent pay increase and suggests a payser. They discuss changes to the customer's portfolio and the need for a payroll report. Dana confirms the appointment for the next week and asks about the customer's plans for the day."},"intents":{"segments":[{"text":"Unfortunately, this week, we've had some technological issues with all the rain we've had up here, so I don't quite have it ready for you. But I just also wanted to touch base, if that's okay, just to double check with regards to your pay slip.","start_word":38,"end_word":83,"intents":[{"intent":"Check pay","confidence_score":0.000041811873},{"intent":"Check pay slip","confidence_score":0.22218752}]},{"text":"Unfortunately, this week, we've had some technological issues with all the rain we've had up here, so I don't quite have it ready for you. But I just also wanted to touch base, if that's okay, just to double check with regards to your pay slip. 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And is 9AM on the fourth still gonna be okay the same time as we had today?","start_word":755,"end_word":796,"intents":[{"intent":"Check timing","confidence_score":0.015099251}]},{"text":"And is 9AM on the fourth still gonna be okay the same time as we had today?","start_word":780,"end_word":796,"intents":[{"intent":"Confirm availability","confidence_score":0.0029021876}]},{"text":"So how to go and catch up all the groceries and stuff? Just stuff like Yeah.","start_word":881,"end_word":896,"intents":[{"intent":"Assist with groceries","confidence_score":0.004988651}]},{"text":"I'll get this last little bit finished there for you for the advice document, and I'll talk to you in two weeks. We'll go through it so you can see it when I'm going through it with you. We'll do it page by page so you can see everything, and then you can also ask any questions you have as we are going through things. Okay? No worries.","start_word":906,"end_word":973,"intents":[{"intent":"Discuss advice document","confidence_score":0.06496029}]},{"text":"We'll do it page by page so you can see everything, and then you can also ask any questions you have as we are going through things. Okay?","start_word":944,"end_word":971,"intents":[{"intent":"Ask questions","confidence_score":0.19565374}]}]},"sentiments":{"segments":[{"text":"Hello? It's Grant. Hi, Graham. It's Dana from Oakview Financial. How are you this morning? Yeah.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.15463636815547943},{"text":"Good. Thanks. That's good.","start_word":16,"end_word":19,"sentiment":"positive","sentiment_score":0.6552706956863403},{"text":"I know I had you booked in this morning to go to your statement advice. I do apologize. Unfortunately, this week, we've had some technological issues with all the rain we've had up here, so I don't quite have it ready for you. But I just also wanted to touch base, if that's okay, just to double check with regards to your pay slip. You get a coal bonus on a regular basis, and that kind of differs depending on your your working your page sort of week and fortnight. Is that right? Yeah. That is correct. Yeah.","start_word":20,"end_word":117,"sentiment":"neutral","sentiment_score":0.028384782373905185},{"text":"Perfect.","start_word":118,"end_word":118,"sentiment":"positive","sentiment_score":0.4082032442092895},{"text":"Can I ask which was out of the Coburn? Is what is that? And is that something you get every single week or every fortnight? It's weekly, but it's only depends on how much gets cut is how much you get. But Right. Okay. but so I've just got a pay rise now. Oh, have you? Okay. Yeah. An extra $3 an hour. Okay. So $3 if if you per leave hour. the because this I sent you a couple pay slips tonight. You did. Yeah. The last one I had was from Yep. January this year. So has your your pays increased since then? Is that right? Yes, it is. Are you able to ship me through one more payser? Just the most recent Yeah. with the And latest then figures? Yes. just you you can work it out. Look. Because I'll send you the two the the three day one because I get paid for two days and three days. Yep. Like, I mean, four days and three days for the week, you know, for the seven Okay. days Yep. because they're they're both in different weeks. But so but when you're doing, like, fixing up the pipe, just leave the bonus here just because it changes. You say instead of worrying about that one, just do it without the bonus. Yeah. No.","start_word":119,"end_word":343,"sentiment":"neutral","sentiment_score":0.04565521752668752},{"text":"Absolutely fine to do that.","start_word":344,"end_word":348,"sentiment":"positive","sentiment_score":0.4909055829048157},{"text":"It's the main thing was just your employer contributions. Your they seem to be the bonus seems to be included in that. You're getting employer contributions and the super on your bonus as well. So I was just making sure that we're not gonna go over any caps or anything Yep. just with regards to that. So if yeah. It's do you want me to shoot you another email now just asking for another payslip? Or Yeah. That sounds alright. yeah.","start_word":349,"end_word":429,"sentiment":"neutral","sentiment_score":0.13422343134880066},{"text":"Beautiful. Lovely.","start_word":430,"end_word":431,"sentiment":"positive","sentiment_score":0.5725946426391602},{"text":"And I'm so sorry we didn't quite have that ready this week. We've had a lot of rain here in Queensland. So we've system outages, unfortunately, have been in effect and and power's been But Yeah. No worries. I I see that's all available next week. Okay. But so so if you're gonna ring me back again, make it a fortnight because I I'll be away next week Oh, because I'm here week yeah. Week yep. at home and week away. I do Yep. that. Not a So problem at all. So if I put it in for Thursday, June 4, so that's in two weeks. That'd be okay? That'd be okay. Yep.","start_word":432,"end_word":544,"sentiment":"neutral","sentiment_score":-0.026049789041280743},{"text":"Beautiful. Lovely.","start_word":545,"end_word":546,"sentiment":"positive","sentiment_score":0.4813908338546753},{"text":"I'm so sorry about that. I didn't wanna sort of move the appointment without calling you or at least catching up first, also to see if there's been any changes. But I've also made a few additional changes to your portfolio as well. So with what's been happening globally in the markets, I've Yep. gone back and had a really good look at your investment portfolio, how you invested, and I've made some changes to your portfolio for you as well. So, Yeah. looking Because because it's not grown at all. And it's like I've noticed it hasn't grown for a while now. it has been a little bit up and down with the volatility that we've definitely seen, but I wanted to make sure that whilst we're doing that, the research around the trends through retirement strategy and what we can do to sort of provide that benefit that I also looked at all the options. So, done a really good in-depth research around what you have, where it's come from, what you've got in there, what it looks like, what this looks like moving forward, factoring in kind of the time and aspect for you as well.","start_word":547,"end_word":745,"sentiment":"neutral","sentiment_score":0.09315193785195376},{"text":"So, yeah, I'm really happy with how this looks.","start_word":746,"end_word":754,"sentiment":"positive","sentiment_score":0.7015909552574158},{"text":"I just wanted to make sure we double check this last little bit so that I can have it completed for you ready to go. And is 9AM on the fourth still gonna be okay the same time as we had today? That'd be fine. Yep.","start_word":755,"end_word":800,"sentiment":"neutral","sentiment_score":0.11605999618768692},{"text":"Beautiful. Lovely. Thank you so much for that, Graham. I'll let you go to enjoy your day.","start_word":801,"end_word":817,"sentiment":"positive","sentiment_score":0.69554203748703},{"text":"Do you have any plans for today, or are you just resting? I was just waiting for this call, like, because I only just got back last night. So I'm Yeah. I'm gonna go and do it because my missus is away at the moment. Got Yeah. the young fellow at home, so I gotta catch up with because he's he doesn't shop. So how to go and catch up all the groceries and stuff? Just stuff like Yeah. Well, I hope you have a that.","start_word":818,"end_word":903,"sentiment":"neutral","sentiment_score":-0.0081982696428895},{"text":"lovely day.","start_word":904,"end_word":905,"sentiment":"positive","sentiment_score":0.4378494620323181},{"text":"I'll get this last little bit finished there for you for the advice document, and I'll talk to you in two weeks. We'll go through it so you can see it when I'm going through it with you. We'll do it page by page so you can see everything, and then you can also ask any questions you have as we are going through things. Okay? No worries.","start_word":906,"end_word":973,"sentiment":"neutral","sentiment_score":0.1474471539258957},{"text":"Thank you.","start_word":974,"end_word":975,"sentiment":"positive","sentiment_score":0.37915799021720886},{"text":"That's okay, Graham.","start_word":976,"end_word":978,"sentiment":"neutral","sentiment_score":0.21536999940872192},{"text":"You have a good day. Thank you for taking my call. Okay.","start_word":979,"end_word":990,"sentiment":"positive","sentiment_score":0.7823024392127991},{"text":"No worries.","start_word":991,"end_word":992,"sentiment":"neutral","sentiment_score":0.32220566272735596},{"text":"See Thanks. you. See you later.","start_word":993,"end_word":998,"sentiment":"positive","sentiment_score":0.4454019367694855},{"text":"Bye.","start_word":999,"end_word":999,"sentiment":"neutral","sentiment_score":0.2536599338054657}],"average":{"sentiment":"neutral","sentiment_score":0.09992341360386568}}}}