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Please select from the following options. For port access and MC inquiries, press 1. For trade and property inquiries, press 2. For fishing boat harbor pen inquiries, press 3. For accounts payable, press 4. For accounts receivable, press 5. For all other inquiries, press 6. For port access and MC inquiries, press 1. For trade and property inquiries, press 2. For fishing boat harbor pen inquiries, press 3. For accounts payable, press 4. For accounts receivable, press 5. For all other inquiries, press 6. Expressport. Alex speaking. Mhmm. I can see if he's available. May I just get your name, please, and where you're calling from? Okay. One minute. I'll just see if he's available. He's on a phone call at the moment. Can I just get your details again to give you a callback? Okay. Not a problem. Thank you. 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Midwest Ports Authority. Please select from the following options. For port access and MC inquiries, press 1. For trade and property inquiries, press 2. For fishing boat harbor pen inquiries, press 3.\n\nFor accounts payable, press 4. For accounts receivable, press 5. For all other inquiries, press 6. For port access and MC inquiries, press 1. For trade and property inquiries, press 2.\n\nFor fishing boat harbor pen inquiries, press 3. For accounts payable, press 4. For accounts receivable, press 5. For all other inquiries, press 6. Expressport.\n\nAlex speaking. Mhmm. I can see if he's available. May I just get your name, please, and where you're calling from? Okay.\n\nOne minute. I'll just see if he's available. He's on a phone call at the moment. Can I just get your details again to give you a callback? Okay.\n\nNot a problem. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"To Midwest Ports Authority.","start":0.24,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.012916035484522581},{"text":"Please select from the following options.","start":2.96,"end":4.98,"sentiment":"neutral","sentiment_score":0.007868453937893113},{"text":"For port access and MC inquiries, press 1.","start":6.0,"end":9.7,"sentiment":"neutral","sentiment_score":0.010086967842653394},{"text":"For trade and property inquiries, press 2.","start":10.4,"end":13.445,"sentiment":"neutral","sentiment_score":0.012231341829257352},{"text":"For fishing boat harbor pen inquiries, press 3.","start":14.145,"end":17.605,"sentiment":"neutral","sentiment_score":0.01224616402760148}],"sentiment":"neutral","sentiment_score":0.011004827676736044,"num_words":33,"start":0.24,"end":17.605},{"sentences":[{"text":"For accounts payable, press 4.","start":18.385,"end":20.725,"sentiment":"neutral","sentiment_score":0.010204081982374191},{"text":"For accounts receivable, press 5.","start":21.425,"end":23.845001,"sentiment":"neutral","sentiment_score":0.010979009233415127},{"text":"For all other inquiries, press 6.","start":24.625,"end":27.285,"sentiment":"neutral","sentiment_score":0.009464450879022479},{"text":"For port access and MC inquiries, press 1.","start":38.21,"end":41.91,"sentiment":"neutral","sentiment_score":0.007465935021173209},{"text":"For trade and property inquiries, press 2.","start":42.685,"end":45.585003,"sentiment":"neutral","sentiment_score":0.007227397390774318}],"sentiment":"neutral","sentiment_score":0.008807142685738302,"num_words":31,"start":18.385,"end":45.585003},{"sentences":[{"text":"For fishing boat harbor pen inquiries, press 3.","start":46.365,"end":49.825,"sentiment":"neutral","sentiment_score":0.00759072758955881},{"text":"For accounts payable, press 4.","start":50.525,"end":52.865,"sentiment":"neutral","sentiment_score":0.006304617319256067},{"text":"For accounts receivable, press 5.","start":53.565002,"end":55.985,"sentiment":"neutral","sentiment_score":0.008052005805075169},{"text":"For all other inquiries, press 6.","start":56.809998,"end":59.55,"sentiment":"neutral","sentiment_score":0.009151001228019595},{"text":"Expressport.","start":78.354996,"end":78.854996,"sentiment":"neutral","sentiment_score":0.014103202149271963}],"sentiment":"neutral","sentiment_score":0.008060725834220649,"num_words":25,"start":46.365,"end":78.854996},{"sentences":[{"text":"Alex speaking.","start":78.994995,"end":79.895,"sentiment":"neutral","sentiment_score":0.02007053792476654},{"text":"Mhmm.","start":81.715,"end":82.215,"sentiment":"neutral","sentiment_score":0.0957525372505188},{"text":"I can see if he's available.","start":87.73,"end":89.270004,"sentiment":"neutral","sentiment_score":0.04001344585170349},{"text":"May I just get your name, please, and where you're calling from?","start":89.57,"end":92.79,"sentiment":"neutral","sentiment_score":0.0169213522458449},{"text":"Okay.","start":102.105,"end":102.605,"sentiment":"neutral","sentiment_score":0.032465480268001556}],"sentiment":"neutral","sentiment_score":0.027795272519473325,"num_words":22,"start":78.994995,"end":102.605},{"sentences":[{"text":"One minute.","start":102.665,"end":103.145004,"sentiment":"neutral","sentiment_score":0.029816847294569016},{"text":"I'll just see if he's available.","start":103.145004,"end":104.445,"sentiment":"neutral","sentiment_score":0.04037024453282356},{"text":"He's on a phone call at the moment.","start":145.5,"end":147.26,"sentiment":"neutral","sentiment_score":0.005978414788842201},{"text":"Can I just get your details again to give you a callback?","start":147.26,"end":149.92,"sentiment":"neutral","sentiment_score":-0.01702481958394249},{"text":"Okay.","start":155.30687,"end":155.54688,"sentiment":"neutral","sentiment_score":0.10225929319858552}],"sentiment":"neutral","sentiment_score":0.008539446147865263,"num_words":29,"start":102.665,"end":155.54688},{"sentences":[{"text":"Not a problem.","start":155.54688,"end":156.36687,"sentiment":"neutral","sentiment_score":0.24216576913992563},{"text":"Thank you.","start":157.94687,"end":158.74687,"sentiment":"positive","sentiment_score":0.3368203639984131},{"text":"Bye.","start":158.74687,"end":159.24687,"sentiment":"neutral","sentiment_score":0.12803784012794495}],"sentiment":"neutral","sentiment_score":0.25469597925742465,"num_words":6,"start":155.54688,"end":159.24687}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To Midwest Ports Authority. Please select from the following options. For port access and MC inquiries, press 1. For trade and property inquiries, press 2. For fishing boat harbor pen inquiries, press 3.\n\nFor accounts payable, press 4. For accounts receivable, press 5. For all other inquiries, press 6. For port access and MC inquiries, press 1. For trade and property inquiries, press 2.\n\nFor fishing boat harbor pen inquiries, press 3. For accounts payable, press 4. For accounts receivable, press 5. For all other inquiries, press 6. Expressport.\n\nAlex speaking.\n\nChannel 0: Yeah. Good afternoon.\n\nChannel 1: Mhmm.\n\nChannel 0: I I would like to speak with Steve Pratt.\n\nChannel 1: I can see if he's available. May I just get your name, please, and where\n\nChannel 0: Yeah.\n\nChannel 1: you're\n\nChannel 0: My\n\nChannel 1: calling\n\nChannel 0: name is\n\nChannel 1: from?\n\nChannel 0: Ronald. Ronald from Cloud Solution IT.\n\nChannel 1: Okay. One minute. I'll just see if he's available.\n\nChannel 0: Thank you.\n\nChannel 1: He's on a phone call at the moment. Can I just get your details\n\nChannel 0: Alright.\n\nChannel 1: again to give you a callback?\n\nChannel 0: That that would be okay. Maybe I'll try to I'll call him back tomorrow.\n\nChannel 1: Okay. Not a problem.\n\nChannel 0: Thank you. Alright. Bye\n\nChannel 1: Thank\n\nChannel 0: bye.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"To Midwest Ports Authority.","start":0.24,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.012916035484522581},{"text":"Please select from the following options.","start":2.96,"end":4.98,"sentiment":"neutral","sentiment_score":0.007868453937893113},{"text":"For port access and MC inquiries, press 1.","start":6.0,"end":9.7,"sentiment":"neutral","sentiment_score":0.010086967842653394},{"text":"For trade and property inquiries, press 2.","start":10.4,"end":13.445,"sentiment":"neutral","sentiment_score":0.012231341829257352},{"text":"For fishing boat harbor pen inquiries, press 3.","start":14.145,"end":17.605,"sentiment":"neutral","sentiment_score":0.01224616402760148}],"sentiment":"neutral","sentiment_score":0.011004827676736044,"channel":1,"num_words":33,"start":0.24,"end":17.605},{"sentences":[{"text":"For accounts payable, press 4.","start":18.385,"end":20.725,"sentiment":"neutral","sentiment_score":0.010204081982374191},{"text":"For accounts receivable, press 5.","start":21.425,"end":23.845001,"sentiment":"neutral","sentiment_score":0.010979009233415127},{"text":"For all other inquiries, press 6.","start":24.625,"end":27.285,"sentiment":"neutral","sentiment_score":0.009464450879022479},{"text":"For port access and MC inquiries, press 1.","start":38.21,"end":41.91,"sentiment":"neutral","sentiment_score":0.007465935021173209},{"text":"For trade and property inquiries, press 2.","start":42.685,"end":45.585003,"sentiment":"neutral","sentiment_score":0.007227397390774318}],"sentiment":"neutral","sentiment_score":0.008807142685738302,"channel":1,"num_words":31,"start":18.385,"end":45.585003},{"sentences":[{"text":"For fishing boat harbor pen inquiries, press 3.","start":46.365,"end":49.825,"sentiment":"neutral","sentiment_score":0.00759072758955881},{"text":"For accounts payable, press 4.","start":50.525,"end":52.865,"sentiment":"neutral","sentiment_score":0.006304617319256067},{"text":"For accounts receivable, press 5.","start":53.565002,"end":55.985,"sentiment":"neutral","sentiment_score":0.008052005805075169},{"text":"For all other inquiries, press 6.","start":56.809998,"end":59.55,"sentiment":"neutral","sentiment_score":0.009151001228019595},{"text":"Expressport.","start":78.354996,"end":78.854996,"sentiment":"neutral","sentiment_score":0.014103202149271963}],"sentiment":"neutral","sentiment_score":0.008060725834220649,"channel":1,"num_words":25,"start":46.365,"end":78.854996},{"sentences":[{"text":"Alex speaking.","start":78.994995,"end":79.895,"sentiment":"neutral","sentiment_score":0.02007053792476654}],"sentiment":"neutral","sentiment_score":0.02007053792476654,"channel":1,"num_words":2,"start":78.994995,"end":79.895},{"sentences":[{"text":"Yeah.","start":80.985,"end":81.225,"sentiment":"neutral","sentiment_score":0.12255611270666122},{"text":"Good afternoon.","start":81.225,"end":81.965,"sentiment":"neutral","sentiment_score":0.27266426384449005}],"sentiment":"neutral","sentiment_score":0.22262821346521378,"channel":0,"num_words":3,"start":80.985,"end":81.965},{"sentences":[{"text":"Mhmm.","start":81.715,"end":82.215,"sentiment":"neutral","sentiment_score":0.0957525372505188}],"sentiment":"neutral","sentiment_score":0.0957525372505188,"channel":1,"num_words":1,"start":81.715,"end":82.215},{"sentences":[{"text":"I I would like to speak with Steve Pratt.","start":82.585,"end":85.310005,"sentiment":"neutral","sentiment_score":0.038319276438819036}],"sentiment":"neutral","sentiment_score":0.038319276438819036,"channel":0,"num_words":9,"start":82.585,"end":85.310005},{"sentences":[{"text":"I can see if he's available.","start":87.73,"end":89.270004,"sentiment":"neutral","sentiment_score":0.04001344585170349},{"text":"May I just get your name, please, and where","start":89.57,"end":91.73,"sentiment":"neutral","sentiment_score":0.021173899786339864}],"sentiment":"neutral","sentiment_score":0.028709718212485313,"channel":1,"num_words":15,"start":87.73,"end":91.73},{"sentences":[{"text":"Yeah.","start":91.69,"end":91.93,"sentiment":"neutral","sentiment_score":0.007991170510649681}],"sentiment":"neutral","sentiment_score":0.007991170510649681,"channel":0,"num_words":1,"start":91.69,"end":91.93},{"sentences":[{"text":"you're","start":91.73,"end":91.97,"sentiment":"neutral","sentiment_score":0.004008572082966566}],"sentiment":"neutral","sentiment_score":0.004008572082966566,"channel":1,"num_words":1,"start":91.73,"end":91.97},{"sentences":[{"text":"My","start":91.93,"end":92.090004,"sentiment":"neutral","sentiment_score":-0.008682101964950562}],"sentiment":"neutral","sentiment_score":-0.008682101964950562,"channel":0,"num_words":1,"start":91.93,"end":92.090004},{"sentences":[{"text":"calling","start":91.97,"end":92.29,"sentiment":"neutral","sentiment_score":0.0030288025736808777}],"sentiment":"neutral","sentiment_score":0.0030288025736808777,"channel":1,"num_words":1,"start":91.97,"end":92.29},{"sentences":[{"text":"name is","start":92.090004,"end":92.57,"sentiment":"neutral","sentiment_score":-0.0019696922972798347}],"sentiment":"neutral","sentiment_score":-0.0019696922972798347,"channel":0,"num_words":2,"start":92.090004,"end":92.57},{"sentences":[{"text":"from?","start":92.29,"end":92.79,"sentiment":"neutral","sentiment_score":0.005453754216432571}],"sentiment":"neutral","sentiment_score":0.005453754216432571,"channel":1,"num_words":1,"start":92.29,"end":92.79},{"sentences":[{"text":"Ronald.","start":92.57,"end":93.07,"sentiment":"neutral","sentiment_score":0.00418854970484972},{"text":"Ronald from Cloud Solution IT.","start":93.61,"end":95.87,"sentiment":"neutral","sentiment_score":0.014717548713088035}],"sentiment":"neutral","sentiment_score":0.012962715545048317,"channel":0,"num_words":6,"start":92.57,"end":95.87},{"sentences":[{"text":"Okay.","start":102.105,"end":102.605,"sentiment":"neutral","sentiment_score":0.032465480268001556},{"text":"One minute.","start":102.665,"end":103.145004,"sentiment":"neutral","sentiment_score":0.029816847294569016},{"text":"I'll just see if he's available.","start":103.145004,"end":104.445,"sentiment":"neutral","sentiment_score":0.04037024453282356}],"sentiment":"neutral","sentiment_score":0.037146738006009,"channel":1,"num_words":9,"start":102.105,"end":104.445},{"sentences":[{"text":"Thank you.","start":105.225006,"end":106.045006,"sentiment":"neutral","sentiment_score":0.25199324637651443}],"sentiment":"neutral","sentiment_score":0.25199324637651443,"channel":0,"num_words":2,"start":105.225006,"end":106.045006},{"sentences":[{"text":"He's on a phone call at the moment.","start":145.5,"end":147.26,"sentiment":"neutral","sentiment_score":0.005978414788842201},{"text":"Can I just get your details","start":147.26,"end":148.7,"sentiment":"neutral","sentiment_score":0.006602982059121132}],"sentiment":"neutral","sentiment_score":0.0062460864761046,"channel":1,"num_words":14,"start":145.5,"end":148.7},{"sentences":[{"text":"Alright.","start":148.37,"end":148.87,"sentiment":"neutral","sentiment_score":-0.008398288860917091}],"sentiment":"neutral","sentiment_score":-0.008398288860917091,"channel":0,"num_words":1,"start":148.37,"end":148.87},{"sentences":[{"text":"again to give you a callback?","start":148.7,"end":149.92,"sentiment":"neutral","sentiment_score":-0.040652621227006115}],"sentiment":"neutral","sentiment_score":-0.040652621227006115,"channel":1,"num_words":6,"start":148.7,"end":149.92},{"sentences":[{"text":"That that would be okay.","start":150.86694,"end":151.66695,"sentiment":"neutral","sentiment_score":-0.022414660453796385},{"text":"Maybe I'll try to I'll call him back tomorrow.","start":151.66695,"end":154.24695,"sentiment":"neutral","sentiment_score":-0.03812110506825977}],"sentiment":"neutral","sentiment_score":-0.03251166056309428,"channel":0,"num_words":14,"start":150.86694,"end":154.24695},{"sentences":[{"text":"Okay.","start":155.30687,"end":155.54688,"sentiment":"neutral","sentiment_score":0.10225929319858552},{"text":"Not a problem.","start":155.54688,"end":156.36687,"sentiment":"neutral","sentiment_score":0.24216576913992563}],"sentiment":"neutral","sentiment_score":0.2071891501545906,"channel":1,"num_words":4,"start":155.30687,"end":156.36687},{"sentences":[{"text":"Thank you.","start":156.70694,"end":157.50694,"sentiment":"positive","sentiment_score":0.4378851056098938},{"text":"Alright.","start":157.50694,"end":157.82693,"sentiment":"neutral","sentiment_score":0.2514069080352783},{"text":"Bye","start":157.82693,"end":158.06694,"sentiment":"neutral","sentiment_score":0.230587899684906}],"sentiment":"positive","sentiment_score":0.339441254734993,"channel":0,"num_words":4,"start":156.70694,"end":158.06694},{"sentences":[{"text":"Thank","start":157.94687,"end":158.26688,"sentiment":"positive","sentiment_score":0.3716620206832886}],"sentiment":"positive","sentiment_score":0.3716620206832886,"channel":1,"num_words":1,"start":157.94687,"end":158.26688},{"sentences":[{"text":"bye.","start":158.06694,"end":158.56694,"sentiment":"positive","sentiment_score":0.350810170173645}],"sentiment":"positive","sentiment_score":0.350810170173645,"channel":0,"num_words":1,"start":158.06694,"end":158.56694},{"sentences":[{"text":"you.","start":158.26688,"end":158.74687,"sentiment":"neutral","sentiment_score":0.3019787073135376},{"text":"Bye.","start":158.74687,"end":159.24687,"sentiment":"neutral","sentiment_score":0.12803784012794495}],"sentiment":"neutral","sentiment_score":0.21500827372074127,"channel":1,"num_words":2,"start":158.26688,"end":159.24687}]},"summary":{"result":"success","short":"The customer calls Expressport and is prompted to select from various options. They are then transferred to Alex, who is not available at the moment but can take their details and call them back. Alex provides their name and the caller's details and suggests calling back the next day."},"intents":{"segments":[{"text":"Maybe I'll try to I'll call him back tomorrow. Okay.","start_word":169,"end_word":178,"intents":[{"intent":"Request callback","confidence_score":0.12124875}]}]},"sentiments":{"segments":[{"text":"To Midwest Ports Authority. Please select from the following options. For port access and MC inquiries, press 1. For trade and property inquiries, press 2. For fishing boat harbor pen inquiries, press 3. For accounts payable, press 4. For accounts receivable, press 5. For all other inquiries, press 6. For port access and MC inquiries, press 1. For trade and property inquiries, press 2. For fishing boat harbor pen inquiries, press 3. For accounts payable, press 4. For accounts receivable, press 5. For all other inquiries, press 6. Expressport. Alex speaking. Yeah. Good afternoon. Mhmm. I I would like to speak with Steve Pratt. I can see if he's available. May I just get your name, please, and where Yeah. you're My calling name is from? Ronald. Ronald from Cloud Solution IT. Okay. One minute. I'll just see if he's available. Thank you. He's on a phone call at the moment. Can I just get your details Alright. again to give you a callback? That that would be okay. Maybe I'll try to I'll call him back tomorrow. Okay. Not a problem.","start_word":0,"end_word":181,"sentiment":"neutral","sentiment_score":0.022436704486608505},{"text":"Thank you.","start_word":182,"end_word":183,"sentiment":"positive","sentiment_score":0.4321892857551574},{"text":"Alright. Bye Thank bye. you. Bye.","start_word":184,"end_word":189,"sentiment":"neutral","sentiment_score":0.26840144395828247}],"average":{"sentiment":"neutral","sentiment_score":0.03949058839004405}}}}