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My name is Norman. Norman, m e m e n. Yes. No, ma'am.\n\nYep. K. So I I researched my email number with 118 rupees something back. The it it says that incoming messages, like, backpack should provide incoming messages, but then the pack is like, it it is blocking the bank OTPs. Yeah.\n\nAnd I'm not the provider. It's India.","paragraphs":[{"sentences":[{"text":"K.","start":6.24,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.0018829223699867723},{"text":"My name is Norman.","start":6.3999996,"end":7.46,"sentiment":"neutral","sentiment_score":-0.002988805994391441},{"text":"Norman, m e m e n.","start":10.88,"end":12.66,"sentiment":"neutral","sentiment_score":-0.011868596853067478},{"text":"Yes.","start":22.415,"end":22.655,"sentiment":"neutral","sentiment_score":0.01107220258563757},{"text":"No, ma'am.","start":22.655,"end":23.135,"sentiment":"neutral","sentiment_score":-0.20015934109687805}],"sentiment":"neutral","sentiment_score":-0.033609311595293026,"num_words":14,"start":6.24,"end":23.135},{"sentences":[{"text":"Yep.","start":23.135,"end":23.635,"sentiment":"neutral","sentiment_score":0.07164107263088226},{"text":"K.","start":29.58,"end":29.74,"sentiment":"neutral","sentiment_score":-0.028453361243009567},{"text":"So I I researched my email number with 118 rupees something back.","start":29.74,"end":38.0,"sentiment":"neutral","sentiment_score":-0.1075067212805152},{"text":"The it it says that incoming messages, like, backpack should provide incoming messages, but then the pack is like, it it is blocking the bank OTPs.","start":38.86,"end":49.925,"sentiment":"negative","sentiment_score":-0.3883325211130656},{"text":"Yeah.","start":65.84,"end":66.159996,"sentiment":"neutral","sentiment_score":-0.1312563568353653}],"sentiment":"neutral","sentiment_score":-0.2798730451159361,"num_words":41,"start":23.135,"end":66.159996},{"sentences":[{"text":"And I'm not the provider.","start":66.159996,"end":67.38,"sentiment":"neutral","sentiment_score":-0.26197509467601776},{"text":"It's India.","start":67.44,"end":72.55499,"sentiment":"neutral","sentiment_score":-0.20019140094518661}],"sentiment":"neutral","sentiment_score":-0.24432261075292314,"num_words":7,"start":66.159996,"end":72.55499}]}}]}],"paragraphs":{"transcript":"\nChannel 0: You've reached Airtel accounts department. My name is Mary. May I have your name, please?\n\nChannel 1: K. My name is Norman.\n\nChannel 0: Sorry. What's that again?\n\nChannel 1: Norman, m e m e n.\n\nChannel 0: M a m a n. Correct? Mammon. Correct?\n\nChannel 1: Yes. No, ma'am. Yep.\n\nChannel 0: Has hi, ma'am. And my name is Mary. How can I help you today?\n\nChannel 1: K. So I I researched my email number with 118 rupees something back. The it it says that incoming messages, like, backpack should provide incoming messages, but then the pack is like, it it is blocking the bank OTPs.\n\nChannel 0: If I may ask to where or who was the provider of the air your Airtel number, please?\n\nChannel 1: Yeah. And I'm not the provider. It's\n\nChannel 0: Is it the Airtel Australia or Airtel India?\n\nChannel 1: India.\n\nChannel 0: If that's the case then, ma'am, and we advise you to please contact the Airtel India directly as Airtel Australia and Airtel India is being run separately.","paragraphs":[{"sentences":[{"text":"You've reached Airtel accounts department.","start":1.4399999,"end":3.22,"sentiment":"neutral","sentiment_score":0.03279000110924244},{"text":"My name is Mary.","start":3.36,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.057490441016852856},{"text":"May I have your name, please?","start":4.3199997,"end":5.62,"sentiment":"neutral","sentiment_score":0.04274813396235307}],"sentiment":"neutral","sentiment_score":0.04336003822584947,"channel":0,"num_words":15,"start":1.4399999,"end":5.62},{"sentences":[{"text":"K.","start":6.24,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.0018829223699867723},{"text":"My name is 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Isha asked about the provider of Airtel accounts and where they were located. Mary advised Isha to contact Airtel India directly if they were running separately."},"intents":{"segments":[{"text":"How can I help you today? K.","start_word":50,"end_word":56,"intents":[{"intent":"Request assistance","confidence_score":0.1458366}]}]},"sentiments":{"segments":[{"text":"You've reached Airtel accounts department. My name is Mary. May I have your name, please? K. My name is Norman. Sorry. What's that again? Norman, m e m e n. M a m a n. Correct? Mammon. Correct? Yes. No, ma'am. Yep. Has hi, ma'am. And my name is Mary. How can I help you today? K. 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