{"metadata":{"transaction_key":"deprecated","request_id":"019e430d-48b6-7361-9815-649a4da6e36e","sha256":"586d4561e2f9a11a8d83871ed9c5ae0a7224eb94b22e02901e5555111366d87c","created":"2026-05-20T01:43:25.879Z","duration":61.343937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":198,"output_tokens":47},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":243,"output_tokens":243},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":243,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Vicky. Yeah. Not great. Yeah. Oh, see, it's we've gotta decide what to do really over the next few days. Yeah. It is. Yeah. It is. Yeah. Thank you. Appreciate the call. Alright. I'm not you know, I'm actually not into the Yeah. I'm not I'm I'm not in today. I've gotta go for a procedure, so I'm back tomorrow. Alrighty. Alright. No dramas. Okay. Bye.","confidence":0.9716797,"words":[{"word":"hi","start":2.1599998,"end":2.3999999,"confidence":0.9819336,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.11052414774894714},{"word":"vicky","start":2.3999999,"end":2.8999999,"confidence":0.9298503,"punctuated_word":"Vicky.","sentiment":"neutral","sentiment_score":0.1422826051712036},{"word":"yeah","start":10.559999,"end":11.059999,"confidence":0.9667969,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.2243363261222839},{"word":"not","start":11.12,"end":11.44,"confidence":0.96777344,"punctuated_word":"Not","sentiment":"negative","sentiment_score":-0.5867950916290283},{"word":"great","start":11.44,"end":11.94,"confidence":0.7890625,"punctuated_word":"great.","sentiment":"negative","sentiment_score":-0.4591894447803498},{"word":"yeah","start":15.12,"end":15.495,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.15050217509269714},{"word":"oh","start":18.215,"end":18.375,"confidence":0.7766113,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.13612203299999237},{"word":"see","start":18.375,"end":18.695,"confidence":0.46289062,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":-0.16484490036964417},{"word":"it's","start":18.695,"end":19.015,"confidence":0.67407227,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1783536672592163},{"word":"we've","start":19.095,"end":19.414999,"confidence":0.9902344,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.21384239196777344},{"word":"gotta","start":19.414999,"end":19.654999,"confidence":0.79833984,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.26790502667427063},{"word":"decide","start":19.654999,"end":20.154999,"confidence":0.99902344,"punctuated_word":"decide","sentiment":"neutral","sentiment_score":-0.27182072401046753},{"word":"what","start":21.015,"end":21.415,"confidence":0.97265625,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.31803688406944275},{"word":"to","start":21.415,"end":21.575,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.29624444246292114},{"word":"do","start":21.575,"end":21.975,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.27363407611846924},{"word":"really","start":21.975,"end":22.475,"confidence":0.5678711,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.22490167617797852},{"word":"over","start":22.695,"end":22.935,"confidence":0.38720703,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.1994129866361618},{"word":"the","start":22.935,"end":23.015,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26791444420814514},{"word":"next","start":23.015,"end":23.335,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.2006594240665436},{"word":"few","start":23.335,"end":23.575,"confidence":0.9902344,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.1924717277288437},{"word":"days","start":23.575,"end":24.075,"confidence":0.99658203,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":-0.20670029520988464},{"word":"yeah","start":31.1,"end":31.6,"confidence":0.9133301,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009670902043581007},{"word":"it","start":31.900002,"end":32.14,"confidence":0.59814453,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.015686891973018646},{"word":"is","start":32.14,"end":32.46,"confidence":0.7470703,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.012695053592324255},{"word":"yeah","start":32.46,"end":32.86,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03622685745358467},{"word":"it","start":32.86,"end":33.100002,"confidence":0.9716797,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.06418760865926743},{"word":"is","start":33.100002,"end":33.600002,"confidence":0.98339844,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.04589313268661499},{"word":"yeah","start":38.06,"end":38.38,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1941094994544983},{"word":"thank","start":38.38,"end":38.62,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4666678309440613},{"word":"you","start":38.62,"end":38.86,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.429566890001297},{"word":"appreciate","start":38.86,"end":39.34,"confidence":0.99641925,"punctuated_word":"Appreciate","sentiment":"positive","sentiment_score":0.49926215410232544},{"word":"the","start":39.34,"end":39.5,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.49224549531936646},{"word":"call","start":39.5,"end":40.0,"confidence":1.0,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.4610099792480469},{"word":"alright","start":43.18,"end":43.5,"confidence":0.98657227,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.02181689441204071},{"word":"i'm","start":43.5,"end":43.66,"confidence":0.8786621,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0813828706741333},{"word":"not","start":43.66,"end":43.74,"confidence":0.7817383,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09283719956874847},{"word":"you","start":43.82,"end":43.98,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11295082420110704},{"word":"know","start":43.98,"end":44.06,"confidence":0.97387695,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.14032116532325745},{"word":"i'm","start":44.06,"end":44.3,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.13853812217712402},{"word":"actually","start":44.3,"end":44.620003,"confidence":0.92822266,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.1442038267850876},{"word":"not","start":44.620003,"end":44.7,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.12232881039381029},{"word":"into","start":44.7,"end":45.1,"confidence":0.6591797,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.13535337150096893},{"word":"the","start":45.1,"end":45.405,"confidence":0.8105469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17425277829170227},{"word":"yeah","start":47.965,"end":48.125,"confidence":0.78344727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.16219088435173035},{"word":"i'm","start":48.125,"end":48.285,"confidence":0.78344727,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.22451388835906985},{"word":"not","start":48.285,"end":48.524998,"confidence":0.8833008,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2524762451648712},{"word":"i'm","start":48.524998,"end":48.765,"confidence":0.75268555,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.275143027305603},{"word":"i'm","start":48.765,"end":48.925,"confidence":0.7832031,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2795286178588867},{"word":"not","start":48.925,"end":49.085,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2850225269794464},{"word":"in","start":49.085,"end":49.245,"confidence":0.9716797,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.276244580745697},{"word":"today","start":49.245,"end":49.485,"confidence":0.9921875,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.3119337856769562},{"word":"i've","start":49.485,"end":49.644997,"confidence":0.9592285,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.2720854878425598},{"word":"gotta","start":49.644997,"end":49.885,"confidence":0.83740234,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.26320233941078186},{"word":"go","start":49.885,"end":49.965,"confidence":0.9970703,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.24169662594795227},{"word":"for","start":49.965,"end":50.285,"confidence":0.9301758,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.21854771673679352},{"word":"a","start":50.285,"end":50.364998,"confidence":0.96972656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19335854053497312},{"word":"procedure","start":50.364998,"end":50.844997,"confidence":0.84472656,"punctuated_word":"procedure,","sentiment":"neutral","sentiment_score":-0.14137831330299375},{"word":"so","start":50.844997,"end":51.324997,"confidence":0.8852539,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1398981362581253},{"word":"i'm","start":51.324997,"end":51.485,"confidence":0.9753418,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11728712916374208},{"word":"back","start":51.485,"end":51.725,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.11175697296857834},{"word":"tomorrow","start":51.725,"end":52.225,"confidence":0.99853516,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":-0.12933161854743958},{"word":"alrighty","start":55.805,"end":56.305,"confidence":0.98535156,"punctuated_word":"Alrighty.","sentiment":"neutral","sentiment_score":-0.045621342957019806},{"word":"alright","start":56.524998,"end":56.925,"confidence":0.9770508,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03423770144581795},{"word":"no","start":56.925,"end":57.164997,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.00953757017850876},{"word":"dramas","start":57.164997,"end":57.565,"confidence":0.8342285,"punctuated_word":"dramas.","sentiment":"neutral","sentiment_score":-0.032490067183971405},{"word":"okay","start":57.565,"end":58.065,"confidence":0.71569824,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.059506237506866455},{"word":"bye","start":58.204998,"end":58.704998,"confidence":0.9213867,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.08014696091413498}],"paragraphs":{"transcript":"\nHi, Vicky. Yeah. Not great. Yeah. Oh, see, it's we've gotta decide what to do really over the next few days.\n\nYeah. It is. Yeah. It is. Yeah.\n\nThank you. Appreciate the call. Alright. I'm not you know, I'm actually not into the Yeah. I'm not I'm I'm not in today.\n\nI've gotta go for a procedure, so I'm back tomorrow. Alrighty. Alright. No dramas. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Vicky.","start":2.1599998,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.12640337646007538},{"text":"Yeah.","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.2243363261222839},{"text":"Not great.","start":11.12,"end":11.94,"sentiment":"negative","sentiment_score":-0.522992268204689},{"text":"Yeah.","start":15.12,"end":15.495,"sentiment":"neutral","sentiment_score":-0.15050217509269714},{"text":"Oh, see, it's we've gotta decide what to do really over the next few days.","start":18.215,"end":24.075,"sentiment":"neutral","sentiment_score":-0.22752431333065032}],"sentiment":"neutral","sentiment_score":-0.21813718974590302,"num_words":21,"start":2.1599998,"end":24.075},{"sentences":[{"text":"Yeah.","start":31.1,"end":31.6,"sentiment":"neutral","sentiment_score":-0.009670902043581007},{"text":"It is.","start":31.900002,"end":32.46,"sentiment":"neutral","sentiment_score":0.014190972782671452},{"text":"Yeah.","start":32.46,"end":32.86,"sentiment":"neutral","sentiment_score":0.03622685745358467},{"text":"It is.","start":32.86,"end":33.600002,"sentiment":"neutral","sentiment_score":0.05504037067294121},{"text":"Yeah.","start":38.06,"end":38.38,"sentiment":"neutral","sentiment_score":0.1941094994544983}],"sentiment":"neutral","sentiment_score":0.05130402025367532,"num_words":7,"start":31.1,"end":38.38},{"sentences":[{"text":"Thank you.","start":38.38,"end":38.86,"sentiment":"positive","sentiment_score":0.44811736047267914},{"text":"Appreciate the call.","start":38.86,"end":40.0,"sentiment":"positive","sentiment_score":0.4841725428899129},{"text":"Alright.","start":43.18,"end":43.5,"sentiment":"neutral","sentiment_score":-0.02181689441204071},{"text":"I'm not you know, I'm actually not into the Yeah.","start":43.5,"end":48.125,"sentiment":"neutral","sentiment_score":-0.13043598532676698},{"text":"I'm not I'm I'm not in today.","start":48.125,"end":49.485,"sentiment":"neutral","sentiment_score":-0.2721232388700758}],"sentiment":"neutral","sentiment_score":-0.03836030739804973,"num_words":23,"start":38.38,"end":49.485},{"sentences":[{"text":"I've gotta go for a procedure, so I'm back tomorrow.","start":49.485,"end":52.225,"sentiment":"neutral","sentiment_score":-0.18285428807139398},{"text":"Alrighty.","start":55.805,"end":56.305,"sentiment":"neutral","sentiment_score":-0.045621342957019806},{"text":"Alright.","start":56.524998,"end":56.925,"sentiment":"neutral","sentiment_score":0.03423770144581795},{"text":"No dramas.","start":56.925,"end":57.565,"sentiment":"neutral","sentiment_score":-0.011476248502731323},{"text":"Okay.","start":57.565,"end":58.065,"sentiment":"neutral","sentiment_score":0.059506237506866455}],"sentiment":"neutral","sentiment_score":-0.12022485211491585,"num_words":15,"start":49.485,"end":58.065},{"sentences":[{"text":"Bye.","start":58.204998,"end":58.704998,"sentiment":"neutral","sentiment_score":0.08014696091413498}],"sentiment":"neutral","sentiment_score":0.08014696091413498,"num_words":1,"start":58.204998,"end":58.704998}]}}]},{"alternatives":[{"transcript":"Morning, Mike. Just checking in on you. How's the puppy? Oh, no. Still with us or or no? I'm sorry. That's it. Hard, isn't it? Okay. No. I was just waiting to see how you went. That was all. That's okay. Alright. I'll talk to you a bit later. No. I didn't know. Oh, okay. Alright. Okay. I'll see you tomorrow. Sorry to bother you then. Okay. Bye. See you.","confidence":0.99121094,"words":[{"word":"morning","start":3.6,"end":4.0,"confidence":0.99316406,"punctuated_word":"Morning,","sentiment":"neutral","sentiment_score":0.12945203483104706},{"word":"mike","start":4.0,"end":4.4,"confidence":0.9406738,"punctuated_word":"Mike.","sentiment":"neutral","sentiment_score":0.11337759345769882},{"word":"just","start":4.4,"end":4.72,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.1205332949757576},{"word":"checking","start":4.72,"end":5.04,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.12165936082601549},{"word":"in","start":5.04,"end":5.2799997,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.14674973487854004},{"word":"on","start":5.2799997,"end":5.3599997,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.16014105081558228},{"word":"you","start":5.3599997,"end":5.8599997,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1583404541015625},{"word":"how's","start":6.56,"end":6.96,"confidence":0.98291016,"punctuated_word":"How's","sentiment":"neutral","sentiment_score":0.13843074440956116},{"word":"the","start":6.96,"end":7.12,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13061171770095825},{"word":"puppy","start":7.12,"end":7.62,"confidence":0.99902344,"punctuated_word":"puppy?","sentiment":"neutral","sentiment_score":0.10058929026126862},{"word":"oh","start":12.719999,"end":12.96,"confidence":0.90966797,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.3059663772583008},{"word":"no","start":12.96,"end":13.46,"confidence":0.9946289,"punctuated_word":"no.","sentiment":"negative","sentiment_score":-0.3701860010623932},{"word":"still","start":16.035,"end":16.275,"confidence":0.9658203,"punctuated_word":"Still","sentiment":"neutral","sentiment_score":-0.07092587649822235},{"word":"with","start":16.275,"end":16.435,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.08944717794656754},{"word":"us","start":16.435,"end":16.755,"confidence":0.9770508,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.1294671893119812},{"word":"or","start":16.755,"end":17.075,"confidence":0.8354492,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.10844859480857848},{"word":"or","start":17.075,"end":17.235,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.14131096005439758},{"word":"no","start":17.235,"end":17.735,"confidence":0.99121094,"punctuated_word":"no?","sentiment":"neutral","sentiment_score":-0.16061770915985107},{"word":"i'm","start":28.53,"end":28.77,"confidence":0.82714844,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1926940381526947},{"word":"sorry","start":28.77,"end":29.27,"confidence":0.98461914,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.20339122414588928},{"word":"that's","start":29.41,"end":29.650002,"confidence":0.9123535,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.17973612248897552},{"word":"it","start":29.650002,"end":30.150002,"confidence":0.9316406,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.19356513023376465},{"word":"hard","start":30.37,"end":30.69,"confidence":0.814209,"punctuated_word":"Hard,","sentiment":"neutral","sentiment_score":-0.2316862940788269},{"word":"isn't","start":30.69,"end":30.93,"confidence":0.9980469,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.161647230386734},{"word":"it","start":30.93,"end":31.43,"confidence":0.9875488,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.1509796679019928},{"word":"okay","start":34.29,"end":34.79,"confidence":0.9790039,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.020504405722022057},{"word":"no","start":34.85,"end":34.97,"confidence":0.96240234,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05184449255466461},{"word":"i","start":34.97,"end":35.09,"confidence":0.41796875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.040566228330135345},{"word":"was","start":35.09,"end":35.25,"confidence":0.6479492,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.024526339024305344},{"word":"just","start":35.25,"end":35.41,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.025644376873970032},{"word":"waiting","start":35.41,"end":35.73,"confidence":0.41601562,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.018986396491527557},{"word":"to","start":35.73,"end":35.81,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.027114644646644592},{"word":"see","start":35.81,"end":35.97,"confidence":0.9941406,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.003916382789611816},{"word":"how","start":35.97,"end":36.13,"confidence":0.9951172,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.03931950032711029},{"word":"you","start":36.13,"end":36.21,"confidence":0.9790039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04623402655124664},{"word":"went","start":36.21,"end":36.45,"confidence":0.9152832,"punctuated_word":"went.","sentiment":"neutral","sentiment_score":0.00416439026594162},{"word":"that","start":36.45,"end":36.53,"confidence":0.96875,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.011254653334617616},{"word":"was","start":36.53,"end":36.77,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.010684214532375336},{"word":"all","start":36.77,"end":37.27,"confidence":0.9753418,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.01648034155368805},{"word":"that's","start":40.234997,"end":40.555,"confidence":0.9663086,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2258968949317932},{"word":"okay","start":40.555,"end":41.055,"confidence":0.7858887,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.18081849813461304},{"word":"alright","start":41.274998,"end":41.594997,"confidence":0.99609375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09037455171346664},{"word":"i'll","start":41.594997,"end":41.835,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.058526843786239624},{"word":"talk","start":41.835,"end":41.995,"confidence":0.99902344,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.05620887503027916},{"word":"to","start":41.995,"end":42.074997,"confidence":0.9838867,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06695427000522614},{"word":"you","start":42.074997,"end":42.114998,"confidence":0.9667969,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07742953300476074},{"word":"a","start":42.114998,"end":42.155,"confidence":0.9453125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.060211531817913055},{"word":"bit","start":42.155,"end":42.315,"confidence":0.9970703,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.07396674156188965},{"word":"later","start":42.315,"end":42.815,"confidence":0.9914551,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.07807323336601257},{"word":"no","start":46.155,"end":46.394997,"confidence":0.9692383,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2289399802684784},{"word":"i","start":46.394997,"end":46.475,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2203628122806549},{"word":"didn't","start":46.475,"end":46.795,"confidence":0.9995117,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.18917857110500336},{"word":"know","start":46.795,"end":47.295,"confidence":0.9941406,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.1853552907705307},{"word":"oh","start":52.72894,"end":52.96894,"confidence":0.99072266,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.005031991750001907},{"word":"okay","start":52.96894,"end":53.46894,"confidence":0.9914551,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.019942114129662514},{"word":"alright","start":53.52894,"end":54.008938,"confidence":0.9970703,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05095772072672844},{"word":"okay","start":54.008938,"end":54.328938,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06727197766304016},{"word":"i'll","start":54.328938,"end":54.488937,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08215639740228653},{"word":"see","start":54.488937,"end":54.64894,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.08032689243555069},{"word":"you","start":54.64894,"end":54.72894,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08872713148593903},{"word":"tomorrow","start":54.72894,"end":55.12894,"confidence":1.0,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.0753793939948082},{"word":"sorry","start":55.12894,"end":55.36894,"confidence":0.98535156,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.1298883706331253},{"word":"to","start":55.36894,"end":55.52894,"confidence":0.9633789,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16570113599300385},{"word":"bother","start":55.52894,"end":55.76894,"confidence":0.9980469,"punctuated_word":"bother","sentiment":"neutral","sentiment_score":-0.13609540462493896},{"word":"you","start":55.76894,"end":55.848938,"confidence":0.90478516,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13895484805107117},{"word":"then","start":55.848938,"end":56.348938,"confidence":0.9123535,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.00456482358276844},{"word":"okay","start":56.808937,"end":57.20894,"confidence":0.8190918,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.022367991507053375},{"word":"bye","start":57.20894,"end":57.70894,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.02188168279826641},{"word":"see","start":58.72894,"end":58.808937,"confidence":0.68359375,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.09919538348913191},{"word":"you","start":58.808937,"end":59.308937,"confidence":0.9797363,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.04564785957336426}],"paragraphs":{"transcript":"\nMorning, Mike. Just checking in on you. How's the puppy? Oh, no. Still with us or or no?\n\nI'm sorry. That's it. Hard, isn't it? Okay. No.\n\nI was just waiting to see how you went. That was all. That's okay. Alright. I'll talk to you a bit later.\n\nNo. I didn't know. Oh, okay. Alright. Okay.\n\nI'll see you tomorrow. Sorry to bother you then. Okay. Bye. See you.","paragraphs":[{"sentences":[{"text":"Morning, Mike.","start":3.6,"end":4.4,"sentiment":"neutral","sentiment_score":0.12141481414437294},{"text":"Just checking in on you.","start":4.4,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.1414847791194916},{"text":"How's the puppy?","start":6.56,"end":7.62,"sentiment":"neutral","sentiment_score":0.12321058412392934},{"text":"Oh, no.","start":12.719999,"end":13.46,"sentiment":"negative","sentiment_score":-0.338076189160347},{"text":"Still with us or or no?","start":16.035,"end":17.735,"sentiment":"neutral","sentiment_score":-0.11670291796326637}],"sentiment":"neutral","sentiment_score":-0.0031380338801278006,"num_words":18,"start":3.6,"end":17.735},{"sentences":[{"text":"I'm sorry.","start":28.53,"end":29.27,"sentiment":"neutral","sentiment_score":-0.198042631149292},{"text":"That's it.","start":29.41,"end":30.150002,"sentiment":"neutral","sentiment_score":-0.1866506263613701},{"text":"Hard, isn't it?","start":30.37,"end":31.43,"sentiment":"neutral","sentiment_score":-0.18143773078918457},{"text":"Okay.","start":34.29,"end":34.79,"sentiment":"neutral","sentiment_score":0.020504405722022057},{"text":"No.","start":34.85,"end":34.97,"sentiment":"neutral","sentiment_score":-0.05184449255466461}],"sentiment":"neutral","sentiment_score":-0.14944886602461338,"num_words":9,"start":28.53,"end":34.97},{"sentences":[{"text":"I was just waiting to see how you went.","start":34.97,"end":36.45,"sentiment":"neutral","sentiment_score":-0.004800409492519166},{"text":"That was all.","start":36.45,"end":37.27,"sentiment":"neutral","sentiment_score":0.00530330091714859},{"text":"That's okay.","start":40.234997,"end":41.055,"sentiment":"neutral","sentiment_score":0.20335769653320312},{"text":"Alright.","start":41.274998,"end":41.594997,"sentiment":"neutral","sentiment_score":0.09037455171346664},{"text":"I'll talk to you a bit later.","start":41.594997,"end":42.815,"sentiment":"neutral","sentiment_score":0.06733871836747442}],"sentiment":"neutral","sentiment_score":0.04278032684868032,"num_words":22,"start":34.97,"end":42.815},{"sentences":[{"text":"No.","start":46.155,"end":46.394997,"sentiment":"neutral","sentiment_score":-0.2289399802684784},{"text":"I didn't know.","start":46.394997,"end":47.295,"sentiment":"neutral","sentiment_score":-0.19829889138539633},{"text":"Oh, okay.","start":52.72894,"end":53.46894,"sentiment":"neutral","sentiment_score":0.01248705293983221},{"text":"Alright.","start":53.52894,"end":54.008938,"sentiment":"neutral","sentiment_score":0.05095772072672844},{"text":"Okay.","start":54.008938,"end":54.328938,"sentiment":"neutral","sentiment_score":0.06727197766304016}],"sentiment":"neutral","sentiment_score":-0.08507910626940429,"num_words":8,"start":46.155,"end":54.328938},{"sentences":[{"text":"I'll see you tomorrow.","start":54.328938,"end":55.12894,"sentiment":"neutral","sentiment_score":0.08164745382964611},{"text":"Sorry to bother you then.","start":55.12894,"end":56.348938,"sentiment":"neutral","sentiment_score":-0.11504091657698154},{"text":"Okay.","start":56.808937,"end":57.20894,"sentiment":"neutral","sentiment_score":0.022367991507053375},{"text":"Bye.","start":57.20894,"end":57.70894,"sentiment":"neutral","sentiment_score":0.02188168279826641},{"text":"See you.","start":58.72894,"end":59.308937,"sentiment":"neutral","sentiment_score":0.07242162153124809}],"sentiment":"neutral","sentiment_score":-0.00457860386142364,"num_words":13,"start":54.328938,"end":59.308937}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Vicky.\n\nChannel 1: Morning, Mike. Just checking in on you. How's the puppy?\n\nChannel 0: Yeah. Not great.\n\nChannel 1: Oh, no.\n\nChannel 0: Yeah.\n\nChannel 1: Still with us or or no?\n\nChannel 0: Oh, see, it's we've gotta decide what to do really over the next few days.\n\nChannel 1: I'm sorry. That's it. Hard, isn't it?\n\nChannel 0: Yeah. It is. Yeah. It is.\n\nChannel 1: Okay. No. I was just waiting to see how you went. That was all.\n\nChannel 0: Yeah. Thank you. Appreciate the call.\n\nChannel 1: That's okay. Alright. I'll talk to you a bit later.\n\nChannel 0: Alright. I'm not you know, I'm actually not into the\n\nChannel 1: No. I didn't know.\n\nChannel 0: Yeah. I'm not I'm I'm not in today. I've gotta go for a procedure, so I'm back tomorrow.\n\nChannel 1: Oh, okay. Alright. Okay. I'll see you tomorrow. Sorry to bother you\n\nChannel 0: Alrighty.\n\nChannel 1: then.\n\nChannel 0: Alright.\n\nChannel 1: Okay.\n\nChannel 0: No dramas.\n\nChannel 1: Bye.\n\nChannel 0: Okay. Bye.\n\nChannel 1: See you.","paragraphs":[{"sentences":[{"text":"Hi, Vicky.","start":2.1599998,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.12640337646007538}],"sentiment":"neutral","sentiment_score":0.12640337646007538,"channel":0,"num_words":2,"start":2.1599998,"end":2.8999999},{"sentences":[{"text":"Morning, Mike.","start":3.6,"end":4.4,"sentiment":"neutral","sentiment_score":0.12141481414437294},{"text":"Just checking in on you.","start":4.4,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.1414847791194916},{"text":"How's the puppy?","start":6.56,"end":7.62,"sentiment":"neutral","sentiment_score":0.12321058412392934}],"sentiment":"neutral","sentiment_score":0.13198852762579918,"channel":1,"num_words":10,"start":3.6,"end":7.62},{"sentences":[{"text":"Yeah.","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.2243363261222839},{"text":"Not great.","start":11.12,"end":11.94,"sentiment":"negative","sentiment_score":-0.522992268204689}],"sentiment":"negative","sentiment_score":-0.423440287510554,"channel":0,"num_words":3,"start":10.559999,"end":11.94},{"sentences":[{"text":"Oh, no.","start":12.719999,"end":13.46,"sentiment":"negative","sentiment_score":-0.338076189160347}],"sentiment":"negative","sentiment_score":-0.338076189160347,"channel":1,"num_words":2,"start":12.719999,"end":13.46},{"sentences":[{"text":"Yeah.","start":15.12,"end":15.495,"sentiment":"neutral","sentiment_score":-0.15050217509269714}],"sentiment":"neutral","sentiment_score":-0.15050217509269714,"channel":0,"num_words":1,"start":15.12,"end":15.495},{"sentences":[{"text":"Still with us or or no?","start":16.035,"end":17.735,"sentiment":"neutral","sentiment_score":-0.11670291796326637}],"sentiment":"neutral","sentiment_score":-0.11670291796326637,"channel":1,"num_words":6,"start":16.035,"end":17.735},{"sentences":[{"text":"Oh, see, it's we've gotta decide what to do really over the next few days.","start":18.215,"end":24.075,"sentiment":"neutral","sentiment_score":-0.22752431333065032}],"sentiment":"neutral","sentiment_score":-0.22752431333065032,"channel":0,"num_words":15,"start":18.215,"end":24.075},{"sentences":[{"text":"I'm sorry.","start":28.53,"end":29.27,"sentiment":"neutral","sentiment_score":-0.198042631149292},{"text":"That's it.","start":29.41,"end":30.150002,"sentiment":"neutral","sentiment_score":-0.1866506263613701},{"text":"Hard, isn't it?","start":30.37,"end":31.43,"sentiment":"neutral","sentiment_score":-0.18143773078918457}],"sentiment":"neutral","sentiment_score":-0.1876713867698397,"channel":1,"num_words":7,"start":28.53,"end":31.43},{"sentences":[{"text":"Yeah.","start":31.1,"end":31.6,"sentiment":"neutral","sentiment_score":-0.009670902043581007},{"text":"It is.","start":31.900002,"end":32.46,"sentiment":"neutral","sentiment_score":0.014190972782671452},{"text":"Yeah.","start":32.46,"end":32.86,"sentiment":"neutral","sentiment_score":0.03622685745358467},{"text":"It is.","start":32.86,"end":33.600002,"sentiment":"neutral","sentiment_score":0.05504037067294121}],"sentiment":"neutral","sentiment_score":0.027503107053538162,"channel":0,"num_words":6,"start":31.1,"end":33.600002},{"sentences":[{"text":"Okay.","start":34.29,"end":34.79,"sentiment":"neutral","sentiment_score":0.020504405722022057},{"text":"No.","start":34.85,"end":34.97,"sentiment":"neutral","sentiment_score":-0.05184449255466461},{"text":"I was just waiting to see how you went.","start":34.97,"end":36.45,"sentiment":"neutral","sentiment_score":-0.004800409492519166},{"text":"That was all.","start":36.45,"end":37.27,"sentiment":"neutral","sentiment_score":0.00530330091714859}],"sentiment":"neutral","sentiment_score":-0.004188133536704949,"channel":1,"num_words":14,"start":34.29,"end":37.27},{"sentences":[{"text":"Yeah.","start":38.06,"end":38.38,"sentiment":"neutral","sentiment_score":0.1941094994544983},{"text":"Thank you.","start":38.38,"end":38.86,"sentiment":"positive","sentiment_score":0.44811736047267914},{"text":"Appreciate the call.","start":38.86,"end":40.0,"sentiment":"positive","sentiment_score":0.4841725428899129}],"sentiment":"positive","sentiment_score":0.42381030817826587,"channel":0,"num_words":6,"start":38.06,"end":40.0},{"sentences":[{"text":"That's okay.","start":40.234997,"end":41.055,"sentiment":"neutral","sentiment_score":0.20335769653320312},{"text":"Alright.","start":41.274998,"end":41.594997,"sentiment":"neutral","sentiment_score":0.09037455171346664},{"text":"I'll talk to you a bit later.","start":41.594997,"end":42.815,"sentiment":"neutral","sentiment_score":0.06733871836747442}],"sentiment":"neutral","sentiment_score":0.09684609733521939,"channel":1,"num_words":10,"start":40.234997,"end":42.815},{"sentences":[{"text":"Alright.","start":43.18,"end":43.5,"sentiment":"neutral","sentiment_score":-0.02181689441204071},{"text":"I'm not you know, I'm actually not into the","start":43.5,"end":45.405,"sentiment":"neutral","sentiment_score":-0.12690766321288216}],"sentiment":"neutral","sentiment_score":-0.11639858633279801,"channel":0,"num_words":10,"start":43.18,"end":45.405},{"sentences":[{"text":"No.","start":46.155,"end":46.394997,"sentiment":"neutral","sentiment_score":-0.2289399802684784},{"text":"I didn't know.","start":46.394997,"end":47.295,"sentiment":"neutral","sentiment_score":-0.19829889138539633}],"sentiment":"neutral","sentiment_score":-0.20595916360616684,"channel":1,"num_words":4,"start":46.155,"end":47.295},{"sentences":[{"text":"Yeah.","start":47.965,"end":48.125,"sentiment":"neutral","sentiment_score":-0.16219088435173035},{"text":"I'm not I'm I'm not in today.","start":48.125,"end":49.485,"sentiment":"neutral","sentiment_score":-0.2721232388700758},{"text":"I've gotta go for a procedure, so I'm back tomorrow.","start":49.485,"end":52.225,"sentiment":"neutral","sentiment_score":-0.18285428807139398}],"sentiment":"neutral","sentiment_score":-0.21642202428645557,"channel":0,"num_words":18,"start":47.965,"end":52.225},{"sentences":[{"text":"Oh, okay.","start":52.72894,"end":53.46894,"sentiment":"neutral","sentiment_score":0.01248705293983221},{"text":"Alright.","start":53.52894,"end":54.008938,"sentiment":"neutral","sentiment_score":0.05095772072672844},{"text":"Okay.","start":54.008938,"end":54.328938,"sentiment":"neutral","sentiment_score":0.06727197766304016},{"text":"I'll see you tomorrow.","start":54.328938,"end":55.12894,"sentiment":"neutral","sentiment_score":0.08164745382964611},{"text":"Sorry to bother you","start":55.12894,"end":55.848938,"sentiment":"neutral","sentiment_score":-0.14265993982553482}],"sentiment":"neutral","sentiment_score":-0.008403844976176819,"channel":1,"num_words":12,"start":52.72894,"end":55.848938},{"sentences":[{"text":"Alrighty.","start":55.805,"end":56.305,"sentiment":"neutral","sentiment_score":-0.045621342957019806}],"sentiment":"neutral","sentiment_score":-0.045621342957019806,"channel":0,"num_words":1,"start":55.805,"end":56.305},{"sentences":[{"text":"then.","start":55.848938,"end":56.348938,"sentiment":"neutral","sentiment_score":-0.00456482358276844}],"sentiment":"neutral","sentiment_score":-0.00456482358276844,"channel":1,"num_words":1,"start":55.848938,"end":56.348938},{"sentences":[{"text":"Alright.","start":56.524998,"end":56.925,"sentiment":"neutral","sentiment_score":0.03423770144581795}],"sentiment":"neutral","sentiment_score":0.03423770144581795,"channel":0,"num_words":1,"start":56.524998,"end":56.925},{"sentences":[{"text":"Okay.","start":56.808937,"end":57.20894,"sentiment":"neutral","sentiment_score":0.022367991507053375}],"sentiment":"neutral","sentiment_score":0.022367991507053375,"channel":1,"num_words":1,"start":56.808937,"end":57.20894},{"sentences":[{"text":"No dramas.","start":56.925,"end":57.565,"sentiment":"neutral","sentiment_score":-0.011476248502731323}],"sentiment":"neutral","sentiment_score":-0.011476248502731323,"channel":0,"num_words":2,"start":56.925,"end":57.565},{"sentences":[{"text":"Bye.","start":57.20894,"end":57.70894,"sentiment":"neutral","sentiment_score":0.02188168279826641}],"sentiment":"neutral","sentiment_score":0.02188168279826641,"channel":1,"num_words":1,"start":57.20894,"end":57.70894},{"sentences":[{"text":"Okay.","start":57.565,"end":58.065,"sentiment":"neutral","sentiment_score":0.059506237506866455},{"text":"Bye.","start":58.204998,"end":58.704998,"sentiment":"neutral","sentiment_score":0.08014696091413498}],"sentiment":"neutral","sentiment_score":0.06982659921050072,"channel":0,"num_words":2,"start":57.565,"end":58.704998},{"sentences":[{"text":"See you.","start":58.72894,"end":59.308937,"sentiment":"neutral","sentiment_score":0.07242162153124809}],"sentiment":"neutral","sentiment_score":0.07242162153124809,"channel":1,"num_words":2,"start":58.72894,"end":59.308937}]},"summary":{"result":"success","short":"Speaker 1 is checking in on Speaker 2, Mike, and asks about his puppy. They decide to go for a procedure soon and Speaker 1 apologizes for bothering Speaker 2. They say goodbye and end the call."},"intents":{"segments":[{"text":"Just checking in on you. How's the puppy? Yeah.","start_word":4,"end_word":12,"intents":[{"intent":"Check in on puppy","confidence_score":0.03158951}]},{"text":"Thank you. Appreciate the call.","start_word":67,"end_word":71,"intents":[{"intent":"Express gratitude","confidence_score":0.00007204257}]}]},"sentiments":{"segments":[{"text":"Hi, Vicky. Morning, Mike. Just checking in on you. How's the puppy? Yeah.","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.09990128129720688},{"text":"Not great. Oh, no.","start_word":13,"end_word":16,"sentiment":"negative","sentiment_score":-0.40821126103401184},{"text":"Yeah. Still with us or or no? Oh, see, it's we've gotta decide what to do really over the next few days. I'm sorry. That's it. Hard, isn't it? Yeah. It is. Yeah. It is. Okay. No. I was just waiting to see how you went. That was all. Yeah.","start_word":17,"end_word":66,"sentiment":"neutral","sentiment_score":-0.11110924929380415},{"text":"Thank you. Appreciate the call.","start_word":67,"end_word":71,"sentiment":"positive","sentiment_score":0.4708726108074188},{"text":"That's okay. Alright. I'll talk to you a bit later. Alright. I'm not you know, I'm actually not into the No. I didn't know. Yeah. I'm not I'm I'm not in today. I've gotta go for a procedure, so I'm back tomorrow. Oh, okay. Alright. Okay. I'll see you tomorrow. Sorry to bother you Alrighty. then. Alright. Okay. No dramas. Bye. Okay. Bye. See you.","start_word":72,"end_word":136,"sentiment":"neutral","sentiment_score":-0.06400307267904282}],"average":{"sentiment":"neutral","sentiment_score":-0.05410294866365661}}}}