{"metadata":{"transaction_key":"deprecated","request_id":"01a113cb-65b1-74b3-8c84-b6c974294b69","sha256":"5b091c5bb52b8cca1616d05123425c623429511ecf0adf02e7e6b0015b2a1436","created":"2026-10-07T00:37:41.743Z","duration":1020.2399,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1477,"output_tokens":77},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1676,"output_tokens":1680},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1676,"output_tokens":165}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Airtel. Mhmm. Okay. Is it working after you put it back? Yeah. What do you mean of there's no Internet? Okay. Mhmm. Yeah. I think the NTD is offline as of the moment. Yeah. That's why. Did you also did you also switch off the NTD? The box on the wall, mount on your wall. Sorry? Okay. Router and a modem? Yeah. Where is the modem located? Mhmm. Okay. Let me just check. I have a picture of your setup there. I'll email you shortly, then just reply to that email requesting a picture. Okay. Yeah. Sorry. Let me check. Hang on. No. Let's just stay it on online. Switch on. Do you still have no Internet as of the moment? Okay. Is it okay if I put you on hold? Let me just run some test... Diagnose tick test on our end. Is it okay if I put you on hold? Let me just run some diagnose tick test, yeah, on your end. K? Hang on. Hello, John? Yeah. Thank you for waiting. You said there is a modem. Right? Is the modem switch on or up? Okay. Can you see what type of modem is it? Underneath, there should be a sticker or on the side of it where the details writ... Are written. Should be... Should start with letter C and M... CM. Okay. How about the serial number? Can you dictate it? I'm try... I'll log a phone to the network team for them to further check the Internet. Mhmm. Sure. Mhmm. Five five zero four. Mhmm. Five one. Mhmm. Four six 720. Mhmm. 200. Thank you. How about the MAC address? F... Letter f? Mhmm. 2. Mhmm. Mhmm. 0. Mhmm. Two. Seven. 8. Mhmm. 7983. Okay. When I told you to power cycle, did you power cycle that modem as well? Okay. Only the router. Okay. Okay. Let me just check. So the NTD LEDs has power status. Is that correct? Power lights. Yeah. Can you see the downstream status as well? Downstream status and the upstream. Okay. Let me just check. Is there lights flashing or solid on that modem? Four lightbulent. Okay. Have... Can you see the link status on the modem? Yeah. Is there, like, saying link status? Okay. As of the moment, you're seeing four lights... Four green lights. Correct? Including the power power power lights... Power indicator lights. Yeah. Okay. How about the router? Can you tell me the make and model of the router? Run and model. Mhmm. Tandem. Mhmm. Mhmm. 56. Gigabyte. Okay. How about the MAC address? MAC address. Underneath... Yeah. Underneath the router, you'll see a sticker. Yes. Mhmm. Then 31, mhmm, zero one one five. Mhmm. Eight zero Okay. Do you have an other router? Or... Right. Yes. That's the only one. Okay. Okay, John. Is it okay if we power cycle power cycle the modem? Yeah. Just switch it switch it off for twenty minutes, then put it back in. So I'm going to log a ticket to the network team, then I get back to you once I hear an update from them for... They're going to further investigation why you're having intermittent connection, like you said... You mentioned earlier every morning. Then right now, you do not have an Internet as of the moment. Yeah. Yeah. That's correct. Okay. So let's power cycle the router then switch it back on after twenty minutes. Sorry. The modem. Yeah. Yeah. That's correct. Unplug it then put it back in after twenty minutes like what we did on your router. Yeah. No need for the router. Just the modem, the NTT box. Yeah. Then I'll give a callback, yeah, within this day for an update. Yeah. I'm going to give you a callback once I hear an update from the network team. Yeah. For the meantime, I'll also monitor your usage. I mean, once you switch on the NTD box again. Okay. Okay. Yeah. Sure. I'll give you a callback, Asa. Okay. Bye for now. Thank you as well.","confidence":0.9941406,"words":[{"word":"hello","start":1.52,"end":1.92,"confidence":0.98950195,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.14336085319519043},{"word":"good","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4185030460357666},{"word":"morning","start":2.1599998,"end":2.6399999,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3929566740989685},{"word":"this","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3402365744113922},{"word":"is","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3390330672264099},{"word":"maureen","start":3.04,"end":3.52,"confidence":0.9838867,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.4229084253311157},{"word":"from","start":3.52,"end":3.9199998,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3466107249259949},{"word":"airtel","start":3.9199998,"end":4.42,"confidence":0.9588623,"punctuated_word":"Airtel.","sentiment":"positive","sentiment_score":0.34325599670410156},{"word":"mhmm","start":20.984999,"end":21.484999,"confidence":0.96276855,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.10115212202072144},{"word":"okay","start":35.71,"end":36.21,"confidence":0.76293945,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.005809921771287918},{"word":"is","start":36.83,"end":36.989998,"confidence":0.91503906,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.012941032648086548},{"word":"it","start":36.989998,"end":37.309998,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03496050462126732},{"word":"working","start":37.309998,"end":37.809998,"confidence":0.99902344,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.02046123519539833},{"word":"after","start":38.67,"end":38.91,"confidence":0.96875,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.0025343187153339386},{"word":"you","start":38.91,"end":39.07,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007735885679721832},{"word":"put","start":39.07,"end":39.309998,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.00835403986275196},{"word":"it","start":39.309998,"end":39.47,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0023242272436618805},{"word":"back","start":39.47,"end":39.97,"confidence":0.9926758,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":-0.009056166745722294},{"word":"yeah","start":40.91,"end":41.41,"confidence":0.88134766,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01202004123479128},{"word":"what","start":47.645,"end":47.885002,"confidence":0.87890625,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.23353229463100433},{"word":"do","start":47.885002,"end":48.045002,"confidence":0.9951172,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.20199483633041385},{"word":"you","start":48.045002,"end":48.125,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20572316646575928},{"word":"mean","start":48.125,"end":48.445,"confidence":0.9980469,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.1918230652809143},{"word":"of","start":48.445,"end":48.945,"confidence":0.85839844,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.20833654701709747},{"word":"there's","start":49.005,"end":49.325,"confidence":0.7236328,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.19453155994415283},{"word":"no","start":49.325,"end":49.485,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.17961686849594116},{"word":"internet","start":49.485,"end":49.985,"confidence":0.97924805,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":-0.21132367849349976},{"word":"okay","start":78.825,"end":79.325,"confidence":0.8405762,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.031667791306972504},{"word":"mhmm","start":83.305,"end":83.7,"confidence":0.9847412,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.022372573614120483},{"word":"yeah","start":105.715,"end":106.115,"confidence":0.80615234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02629787102341652},{"word":"i","start":106.115,"end":106.354996,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07295680046081543},{"word":"think","start":106.354996,"end":106.59499,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.086174376308918},{"word":"the","start":106.59499,"end":106.835,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08002761751413345},{"word":"ntd","start":106.835,"end":107.335,"confidence":0.7207031,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":-0.07632212340831757},{"word":"is","start":107.395,"end":107.895,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12021252512931824},{"word":"offline","start":108.91499,"end":109.41499,"confidence":0.8618164,"punctuated_word":"offline","sentiment":"neutral","sentiment_score":-0.08258456736803055},{"word":"as","start":109.55499,"end":109.795,"confidence":0.99316406,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.148248091340065},{"word":"of","start":109.795,"end":109.954994,"confidence":0.9838867,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.12134864181280136},{"word":"the","start":109.954994,"end":110.115,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11093602329492568},{"word":"moment","start":110.115,"end":110.615,"confidence":0.9975586,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.11798280477523804},{"word":"yeah","start":112.6,"end":113.1,"confidence":0.96191406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.010828591883182526},{"word":"that's","start":113.64,"end":113.96,"confidence":0.78637695,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.03544606640934944},{"word":"why","start":113.96,"end":114.46,"confidence":0.8269043,"punctuated_word":"why.","sentiment":"neutral","sentiment_score":-0.034683335572481155},{"word":"did","start":115.32,"end":115.560005,"confidence":0.9482422,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.05445580184459686},{"word":"you","start":115.560005,"end":115.8,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04758783429861069},{"word":"also","start":115.8,"end":116.3,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.04012578725814819},{"word":"did","start":118.68,"end":118.92,"confidence":0.8232422,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.04247156530618667},{"word":"you","start":118.92,"end":119.16,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05175899341702461},{"word":"also","start":119.16,"end":119.64,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.04620750993490219},{"word":"switch","start":119.64,"end":120.04,"confidence":0.9716797,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":-0.04234063997864723},{"word":"off","start":120.04,"end":120.28,"confidence":0.9980469,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.043709125369787216},{"word":"the","start":120.28,"end":120.520004,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05101738125085831},{"word":"ntd","start":120.520004,"end":121.020004,"confidence":0.83235675,"punctuated_word":"NTD?","sentiment":"neutral","sentiment_score":-0.04222427308559418},{"word":"the","start":128.225,"end":128.545,"confidence":0.9941406,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.061440110206604},{"word":"box","start":128.545,"end":129.025,"confidence":0.9970703,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.06232996284961701},{"word":"on","start":129.025,"end":129.505,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.040925633162260056},{"word":"the","start":129.505,"end":129.665,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.045245829969644547},{"word":"wall","start":129.665,"end":130.145,"confidence":0.7207031,"punctuated_word":"wall,","sentiment":"neutral","sentiment_score":-0.04345092922449112},{"word":"mount","start":130.145,"end":130.465,"confidence":0.55029297,"punctuated_word":"mount","sentiment":"neutral","sentiment_score":-0.06412000954151154},{"word":"on","start":130.465,"end":130.625,"confidence":0.80615234,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0474088191986084},{"word":"your","start":130.625,"end":130.785,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05452358350157738},{"word":"wall","start":130.785,"end":131.285,"confidence":0.98339844,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":-0.04611613601446152},{"word":"sorry","start":141.49,"end":141.99,"confidence":0.7817383,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.10190162807703018},{"word":"okay","start":146.93001,"end":147.43001,"confidence":0.83862305,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0306138563901186},{"word":"router","start":153.005,"end":153.405,"confidence":0.6772461,"punctuated_word":"Router","sentiment":"neutral","sentiment_score":-0.02894509956240654},{"word":"and","start":153.405,"end":153.645,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.027883255854249},{"word":"a","start":153.645,"end":153.80501,"confidence":0.9165039,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.025867726653814316},{"word":"modem","start":153.80501,"end":154.30501,"confidence":0.9165039,"punctuated_word":"modem?","sentiment":"neutral","sentiment_score":-0.023525837808847427},{"word":"yeah","start":156.365,"end":156.845,"confidence":0.8684082,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.018926305696368217},{"word":"where","start":156.845,"end":157.16501,"confidence":0.9970703,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.033715829253196716},{"word":"is","start":157.16501,"end":157.645,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.025275208055973053},{"word":"the","start":157.645,"end":157.88501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0158240869641304},{"word":"modem","start":157.88501,"end":158.285,"confidence":0.99902344,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":-0.009144363924860954},{"word":"located","start":158.285,"end":158.785,"confidence":0.99902344,"punctuated_word":"located?","sentiment":"neutral","sentiment_score":-0.015978753566741943},{"word":"mhmm","start":175.45999,"end":175.95999,"confidence":0.97351074,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.014588804915547373},{"word":"okay","start":176.34,"end":176.81999,"confidence":0.876709,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.003909480758011341},{"word":"let","start":176.81999,"end":177.06,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.007382318377494812},{"word":"me","start":177.06,"end":177.22,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.004691094160079956},{"word":"just","start":177.22,"end":177.72,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.016361134126782417},{"word":"check","start":177.78,"end":178.28,"confidence":0.9904785,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.010185129009187222},{"word":"i","start":184.575,"end":184.655,"confidence":0.54248047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04924773424863815},{"word":"have","start":184.655,"end":184.89499,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.049532558768987656},{"word":"a","start":184.89499,"end":184.97499,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05035293102264404},{"word":"picture","start":184.97499,"end":185.45499,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.0450868159532547},{"word":"of","start":185.45499,"end":185.61499,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04552397131919861},{"word":"your","start":185.61499,"end":185.935,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04411139711737633},{"word":"setup","start":185.935,"end":186.33499,"confidence":0.94628906,"punctuated_word":"setup","sentiment":"neutral","sentiment_score":0.08877795934677124},{"word":"there","start":186.33499,"end":186.83499,"confidence":0.97924805,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.04862231761217117},{"word":"i'll","start":186.89499,"end":187.375,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05082347989082336},{"word":"email","start":187.375,"end":187.775,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.05409916490316391},{"word":"you","start":187.775,"end":188.275,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05836908519268036},{"word":"shortly","start":188.73499,"end":189.23499,"confidence":0.7687988,"punctuated_word":"shortly,","sentiment":"neutral","sentiment_score":0.050652872771024704},{"word":"then","start":190.655,"end":191.135,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.028717387467622757},{"word":"just","start":191.135,"end":191.45499,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02948169782757759},{"word":"reply","start":191.45499,"end":191.935,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.034819066524505615},{"word":"to","start":191.935,"end":192.09499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04461633414030075},{"word":"that","start":192.09499,"end":192.33499,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03303927183151245},{"word":"email","start":192.33499,"end":192.83499,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.023162810131907463},{"word":"requesting","start":195.59999,"end":196.07999,"confidence":0.99902344,"punctuated_word":"requesting","sentiment":"neutral","sentiment_score":-0.2934085428714752},{"word":"a","start":196.07999,"end":196.31999,"confidence":0.9941406,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5552559494972229},{"word":"picture","start":196.31999,"end":196.81999,"confidence":0.95654297,"punctuated_word":"picture.","sentiment":"negative","sentiment_score":-0.5428279638290405},{"word":"okay","start":200.31999,"end":200.81999,"confidence":0.94140625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.10785660892724992},{"word":"yeah","start":200.95999,"end":201.36,"confidence":0.9655762,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0941506400704384},{"word":"sorry","start":201.36,"end":201.86,"confidence":0.9995117,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1294327676296234},{"word":"let","start":203.12,"end":203.36,"confidence":0.9921875,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.0663486123085022},{"word":"me","start":203.36,"end":203.86,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.042858224362134933},{"word":"check","start":204.07999,"end":204.57999,"confidence":0.9941406,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.07704281806945801},{"word":"hang","start":204.64,"end":204.87999,"confidence":1.0,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.036612365394830704},{"word":"on","start":204.87999,"end":205.37999,"confidence":0.99853516,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.008218271657824516},{"word":"no","start":213.055,"end":213.555,"confidence":0.9370117,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.177641823887825},{"word":"let's","start":213.775,"end":214.015,"confidence":0.8203125,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.08895812928676605},{"word":"just","start":214.015,"end":214.515,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.11288997530937196},{"word":"stay","start":216.33499,"end":216.655,"confidence":0.5649414,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.07078687101602554},{"word":"it","start":216.655,"end":216.89499,"confidence":0.52001953,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11074144393205644},{"word":"on","start":216.89499,"end":217.39499,"confidence":0.97802734,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04568810388445854},{"word":"online","start":217.45499,"end":217.95499,"confidence":0.7282715,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":-0.07732681185007095},{"word":"switch","start":219.12,"end":219.62,"confidence":0.9453125,"punctuated_word":"Switch","sentiment":"neutral","sentiment_score":-0.031811125576496124},{"word":"on","start":226.16,"end":226.66,"confidence":0.8737793,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.04114514961838722},{"word":"do","start":229.36,"end":229.52,"confidence":0.6191406,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.09849673509597778},{"word":"you","start":229.52,"end":229.68,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09474717080593108},{"word":"still","start":229.68,"end":229.92,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.11487729102373125},{"word":"have","start":229.92,"end":230.16,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10585598647594452},{"word":"no","start":230.16,"end":230.31999,"confidence":0.9970703,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1471247375011444},{"word":"internet","start":230.31999,"end":230.81999,"confidence":0.9526367,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.2078610211610794},{"word":"as","start":231.28,"end":231.44,"confidence":0.9604492,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.17614297568798065},{"word":"of","start":231.44,"end":231.6,"confidence":0.9838867,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.18003393709659576},{"word":"the","start":231.6,"end":231.84,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18355245888233185},{"word":"moment","start":231.84,"end":232.34,"confidence":0.9995117,"punctuated_word":"moment?","sentiment":"neutral","sentiment_score":-0.1843115985393524},{"word":"okay","start":234.58499,"end":235.08499,"confidence":0.98535156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.09043461084365843},{"word":"is","start":241.78499,"end":241.94499,"confidence":0.91748047,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.04312653839588165},{"word":"it","start":241.94499,"end":242.105,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.024525046348571777},{"word":"okay","start":242.105,"end":242.42499,"confidence":0.99902344,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.04139164090156555},{"word":"if","start":242.42499,"end":242.50499,"confidence":0.9921875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.012773938477039335},{"word":"i","start":242.50499,"end":242.58499,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.062355320900678635},{"word":"put","start":242.58499,"end":242.825,"confidence":0.9550781,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.07121194899082184},{"word":"you","start":242.825,"end":242.905,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08056153357028961},{"word":"on","start":242.905,"end":243.06499,"confidence":0.75097656,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0720159187912941},{"word":"hold","start":243.06499,"end":243.305,"confidence":0.92578125,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":-0.06642794609069824},{"word":"let","start":243.305,"end":243.465,"confidence":0.9970703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.018456511199474335},{"word":"me","start":243.465,"end":243.625,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.010297674685716627},{"word":"just","start":243.625,"end":244.025,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01651579886674881},{"word":"run","start":244.025,"end":244.525,"confidence":0.97509766,"punctuated_word":"run","sentiment":"neutral","sentiment_score":-0.022900909185409542},{"word":"some","start":244.58499,"end":244.825,"confidence":0.48486328,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.02786712348461151},{"word":"test","start":244.825,"end":245.305,"confidence":0.89208984,"punctuated_word":"test...","sentiment":"neutral","sentiment_score":-0.01919199526309967},{"word":"diagnose","start":245.305,"end":245.805,"confidence":0.8720703,"punctuated_word":"Diagnose","sentiment":"neutral","sentiment_score":-0.038207944482564926},{"word":"tick","start":245.91,"end":246.41,"confidence":0.5131836,"punctuated_word":"tick","sentiment":"neutral","sentiment_score":-0.04433523491024971},{"word":"test","start":246.71,"end":246.95,"confidence":0.90771484,"punctuated_word":"test","sentiment":"neutral","sentiment_score":-0.04533253237605095},{"word":"on","start":246.95,"end":247.15,"confidence":0.94970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.035829897969961166},{"word":"our","start":247.15,"end":247.35,"confidence":0.7714844,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.028965702280402184},{"word":"end","start":247.35,"end":247.85,"confidence":0.99853516,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.038592707365751266},{"word":"is","start":254.23001,"end":254.47,"confidence":0.8989258,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03181358799338341},{"word":"it","start":254.47,"end":254.63,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.005815327167510986},{"word":"okay","start":254.63,"end":254.95,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.013731718063354492},{"word":"if","start":254.95,"end":255.11,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.014380935579538344},{"word":"i","start":255.11,"end":255.19,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02687845006585121},{"word":"put","start":255.19,"end":255.43001,"confidence":0.9970703,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.03436832129955292},{"word":"you","start":255.43001,"end":255.51001,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0482509508728981},{"word":"on","start":255.51001,"end":255.67,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03632558882236481},{"word":"hold","start":255.67,"end":255.99,"confidence":0.99853516,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":-0.03305712342262268},{"word":"let","start":255.99,"end":256.15,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.0016879774630069733},{"word":"me","start":256.15,"end":256.23,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0030915457755327225},{"word":"just","start":256.23,"end":256.63,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0006781704723834991},{"word":"run","start":256.63,"end":256.79,"confidence":0.74658203,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.0006544571369886398},{"word":"some","start":256.79,"end":257.29,"confidence":0.99902344,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.005854371935129166},{"word":"diagnose","start":257.35,"end":257.85,"confidence":0.36132812,"punctuated_word":"diagnose","sentiment":"neutral","sentiment_score":-0.0015119798481464386},{"word":"tick","start":257.99,"end":258.23,"confidence":0.8198242,"punctuated_word":"tick","sentiment":"neutral","sentiment_score":0.02610180899500847},{"word":"test","start":258.23,"end":258.645,"confidence":0.82543945,"punctuated_word":"test,","sentiment":"neutral","sentiment_score":0.02027612365782261},{"word":"yeah","start":258.72498,"end":258.965,"confidence":0.9980469,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.02689037285745144},{"word":"on","start":258.965,"end":259.125,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02002835273742676},{"word":"your","start":259.125,"end":259.365,"confidence":0.63623047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01102600246667862},{"word":"end","start":259.365,"end":259.685,"confidence":0.99902344,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.01287814974784851},{"word":"k","start":259.685,"end":259.925,"confidence":0.62939453,"punctuated_word":"K?","sentiment":"neutral","sentiment_score":0.01153741590678692},{"word":"hang","start":259.925,"end":260.16498,"confidence":0.9970703,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.004551582038402557},{"word":"on","start":260.16498,"end":260.66498,"confidence":0.9914551,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.01355490181595087},{"word":"hello","start":488.89502,"end":489.375,"confidence":0.9941406,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.031556010246276855},{"word":"john","start":489.375,"end":489.875,"confidence":0.9638672,"punctuated_word":"John?","sentiment":"neutral","sentiment_score":0.03609238192439079},{"word":"yeah","start":491.695,"end":492.195,"confidence":0.9902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09611931443214417},{"word":"thank","start":492.73502,"end":492.975,"confidence":0.55615234,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2955191135406494},{"word":"you","start":492.975,"end":493.135,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3033771514892578},{"word":"for","start":493.135,"end":493.375,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.34279176592826843},{"word":"waiting","start":493.375,"end":493.875,"confidence":0.9995117,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.3323679566383362},{"word":"you","start":494.33502,"end":494.575,"confidence":0.9658203,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.12066704034805298},{"word":"said","start":494.575,"end":495.075,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.11370106041431428},{"word":"there","start":495.45502,"end":495.695,"confidence":0.9291992,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.1134978085756302},{"word":"is","start":495.695,"end":495.855,"confidence":0.8720703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11755925416946413},{"word":"a","start":495.855,"end":496.015,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09609571099281312},{"word":"modem","start":496.015,"end":496.515,"confidence":0.9941406,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":0.10621905326843262},{"word":"right","start":496.73502,"end":497.23502,"confidence":1.0,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.09002567827701569},{"word":"is","start":499.45502,"end":499.61502,"confidence":0.9941406,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.05231787264347077},{"word":"the","start":499.61502,"end":499.855,"confidence":0.7104492,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05965277925133705},{"word":"modem","start":499.855,"end":500.33502,"confidence":0.9980469,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.07685767114162445},{"word":"switch","start":500.33502,"end":500.73502,"confidence":0.64746094,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.048302195966243744},{"word":"on","start":500.73502,"end":501.23502,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05071939527988434},{"word":"or","start":505.28,"end":505.68,"confidence":0.984375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.007718014530837536},{"word":"up","start":505.68,"end":506.18,"confidence":0.7199707,"punctuated_word":"up?","sentiment":"neutral","sentiment_score":-0.0050804344937205315},{"word":"okay","start":506.63998,"end":507.13998,"confidence":0.9213867,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006221356801688671},{"word":"can","start":508.87997,"end":509.12,"confidence":0.97802734,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.003407320007681846},{"word":"you","start":509.12,"end":509.19998,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0029963254928588867},{"word":"see","start":509.19998,"end":509.52,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.003012523055076599},{"word":"what","start":509.52,"end":509.75998,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.002388875000178814},{"word":"type","start":509.75998,"end":510.0,"confidence":1.0,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.009022340178489683},{"word":"of","start":510.0,"end":510.31998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.004871927201747894},{"word":"modem","start":510.31998,"end":510.71997,"confidence":1.0,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.007114767096936703},{"word":"is","start":510.71997,"end":510.96,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0026778392493724823},{"word":"it","start":510.96,"end":511.46,"confidence":0.97753906,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.00205153226852417},{"word":"underneath","start":511.75998,"end":512.26,"confidence":0.9526367,"punctuated_word":"Underneath,","sentiment":"neutral","sentiment_score":-0.01347961463034153},{"word":"there","start":512.8,"end":513.12,"confidence":0.95410156,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.010426383465528488},{"word":"should","start":513.12,"end":513.36,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.008145086467266083},{"word":"be","start":513.36,"end":513.51996,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.002300720661878586},{"word":"a","start":513.51996,"end":513.68,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.009366854093968868},{"word":"sticker","start":513.68,"end":514.18,"confidence":0.9980469,"punctuated_word":"sticker","sentiment":"neutral","sentiment_score":-0.006220085546374321},{"word":"or","start":514.24,"end":514.64,"confidence":0.7944336,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.018253004178404808},{"word":"on","start":514.64,"end":514.8,"confidence":0.5527344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.011794136837124825},{"word":"the","start":514.8,"end":515.04,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01723388582468033},{"word":"side","start":515.04,"end":515.27997,"confidence":1.0,"punctuated_word":"side","sentiment":"neutral","sentiment_score":-0.003605566918849945},{"word":"of","start":515.27997,"end":515.44,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0170733779668808},{"word":"it","start":515.44,"end":515.94,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.021673768758773804},{"word":"where","start":518.315,"end":518.635,"confidence":0.98095703,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.015024702996015549},{"word":"the","start":518.635,"end":518.955,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014690395444631577},{"word":"details","start":518.955,"end":519.455,"confidence":0.9658203,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.016567828133702278},{"word":"writ","start":519.59503,"end":519.995,"confidence":0.27954102,"punctuated_word":"writ...","sentiment":"neutral","sentiment_score":-0.022649159654974937},{"word":"are","start":519.995,"end":520.155,"confidence":0.90625,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.01473916880786419},{"word":"written","start":520.155,"end":520.655,"confidence":0.9099121,"punctuated_word":"written.","sentiment":"neutral","sentiment_score":-0.015422052703797815},{"word":"should","start":523.515,"end":523.755,"confidence":0.91015625,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":-0.015217872336506844},{"word":"be","start":523.755,"end":524.255,"confidence":0.9951172,"punctuated_word":"be...","sentiment":"neutral","sentiment_score":-0.008393390104174614},{"word":"should","start":524.795,"end":525.03503,"confidence":0.9111328,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":-0.010888131335377691},{"word":"start","start":525.03503,"end":525.35504,"confidence":0.99902344,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.008919795975089073},{"word":"with","start":525.35504,"end":525.85504,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.005518393591046333},{"word":"letter","start":525.91504,"end":526.395,"confidence":0.96972656,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":-0.01473559718579054},{"word":"c","start":526.395,"end":526.715,"confidence":0.9941406,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.0053349994122982025},{"word":"and","start":526.715,"end":526.955,"confidence":0.9604492,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.011066647246479988},{"word":"m","start":526.955,"end":527.455,"confidence":0.98828125,"punctuated_word":"M...","sentiment":"neutral","sentiment_score":-0.009140027686953545},{"word":"cm","start":527.59503,"end":528.41504,"confidence":0.9094238,"punctuated_word":"CM.","sentiment":"neutral","sentiment_score":-0.006392012350261211},{"word":"okay","start":540.87,"end":541.35,"confidence":0.9658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.002300034277141094},{"word":"how","start":541.35,"end":541.50995,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.012078694999217989},{"word":"about","start":541.50995,"end":541.75,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.008904105052351952},{"word":"the","start":541.75,"end":541.91,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009829554706811903},{"word":"serial","start":541.91,"end":542.38995,"confidence":1.0,"punctuated_word":"serial","sentiment":"neutral","sentiment_score":-0.02599722519516945},{"word":"number","start":542.38995,"end":542.88995,"confidence":0.9926758,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.011318598873913288},{"word":"can","start":543.785,"end":544.02496,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.024761956185102463},{"word":"you","start":544.02496,"end":544.26495,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.022541195154190063},{"word":"dictate","start":544.26495,"end":544.58496,"confidence":1.0,"punctuated_word":"dictate","sentiment":"neutral","sentiment_score":-0.004757795482873917},{"word":"it","start":544.58496,"end":545.08496,"confidence":0.99853516,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.011092529632151129},{"word":"i'm","start":545.70496,"end":545.865,"confidence":0.8210449,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.015108589082956314},{"word":"try","start":545.865,"end":546.365,"confidence":0.8984375,"punctuated_word":"try...","sentiment":"neutral","sentiment_score":-0.012657254934310911},{"word":"i'll","start":546.665,"end":546.90497,"confidence":0.9711914,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.009262682870030403},{"word":"log","start":546.90497,"end":547.225,"confidence":0.9951172,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.0006237141788005829},{"word":"a","start":547.225,"end":547.305,"confidence":0.9707031,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00916110910475254},{"word":"phone","start":547.305,"end":547.545,"confidence":0.6923828,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.014815542846918106},{"word":"to","start":547.545,"end":547.70496,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008042074739933014},{"word":"the","start":547.70496,"end":547.865,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009971104562282562},{"word":"network","start":547.865,"end":548.345,"confidence":0.9790039,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.0047363340854644775},{"word":"team","start":548.345,"end":548.58496,"confidence":0.9902344,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.028538882732391357},{"word":"for","start":548.58496,"end":548.745,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.010747268795967102},{"word":"them","start":548.745,"end":548.985,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.02636107802391052},{"word":"to","start":548.985,"end":549.485,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.023389920592308044},{"word":"further","start":549.625,"end":550.105,"confidence":0.99316406,"punctuated_word":"further","sentiment":"neutral","sentiment_score":-0.015536908060312273},{"word":"check","start":550.105,"end":550.345,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.014251738786697388},{"word":"the","start":550.345,"end":550.505,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03065430372953415},{"word":"internet","start":550.505,"end":551.005,"confidence":0.9941406,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.01573706790804863},{"word":"mhmm","start":557.06,"end":557.56,"confidence":0.87249756,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.012698156759142876},{"word":"sure","start":560.01996,"end":560.51996,"confidence":0.7626953,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.021223459392786023},{"word":"mhmm","start":568.815,"end":569.315,"confidence":0.8970947,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.006423871964216232},{"word":"five","start":569.695,"end":570.17505,"confidence":0.9394531,"punctuated_word":"Five","sentiment":"neutral","sentiment_score":-0.002863006666302681},{"word":"five","start":570.17505,"end":570.67505,"confidence":0.56591797,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.0012240521609783173},{"word":"zero","start":572.575,"end":572.895,"confidence":0.9970703,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":-0.0003279317170381546},{"word":"four","start":572.895,"end":573.395,"confidence":0.9316406,"punctuated_word":"four.","sentiment":"neutral","sentiment_score":0.003349880687892437},{"word":"mhmm","start":573.455,"end":573.955,"confidence":0.9987793,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.004564439412206411},{"word":"five","start":578.015,"end":578.41504,"confidence":0.9013672,"punctuated_word":"Five","sentiment":"neutral","sentiment_score":0.00018879398703575137},{"word":"one","start":578.41504,"end":578.895,"confidence":0.88305664,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.003487187437713146},{"word":"mhmm","start":578.895,"end":579.395,"confidence":0.99975586,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0035224633757025003},{"word":"four","start":582.09503,"end":582.59503,"confidence":0.98535156,"punctuated_word":"Four","sentiment":"neutral","sentiment_score":-0.003084443509578705},{"word":"six","start":584.04,"end":584.54,"confidence":0.9980469,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.003515368327498436},{"word":"720","start":588.04,"end":589.56,"confidence":0.8055827,"punctuated_word":"720.","sentiment":"neutral","sentiment_score":0.004041245207190514},{"word":"mhmm","start":589.56,"end":590.06,"confidence":0.994751,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.007575470954179764},{"word":"200","start":597.495,"end":598.635,"confidence":0.9003906,"punctuated_word":"200.","sentiment":"neutral","sentiment_score":0.030904078856110573},{"word":"thank","start":598.775,"end":599.015,"confidence":0.72509766,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2534194588661194},{"word":"you","start":599.015,"end":599.515,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2340667694807053},{"word":"how","start":600.53503,"end":600.775,"confidence":0.87060547,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.0682225227355957},{"word":"about","start":600.775,"end":601.09503,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.07666025310754776},{"word":"the","start":601.09503,"end":601.415,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07719621807336807},{"word":"mac","start":601.415,"end":601.735,"confidence":0.9892578,"punctuated_word":"MAC","sentiment":"neutral","sentiment_score":0.15750470757484436},{"word":"address","start":601.735,"end":602.235,"confidence":0.9897461,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.03917334228754043},{"word":"f","start":607.175,"end":607.675,"confidence":0.6328125,"punctuated_word":"F...","sentiment":"neutral","sentiment_score":0.01596410945057869},{"word":"letter","start":607.895,"end":608.295,"confidence":0.96875,"punctuated_word":"Letter","sentiment":"neutral","sentiment_score":-0.005595449358224869},{"word":"f","start":608.295,"end":608.775,"confidence":0.8322754,"punctuated_word":"f?","sentiment":"neutral","sentiment_score":0.004615843296051025},{"word":"mhmm","start":608.775,"end":609.175,"confidence":0.9688721,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0010698905680328608},{"word":"2","start":609.175,"end":609.675,"confidence":0.5722656,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":-0.0015506017953157425},{"word":"mhmm","start":612.215,"end":612.715,"confidence":0.9968262,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0015979396412149072},{"word":"mhmm","start":621.80005,"end":621.88,"confidence":0.95996094,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.002131963148713112},{"word":"0","start":621.88,"end":622.38,"confidence":0.49682617,"punctuated_word":"0.","sentiment":"neutral","sentiment_score":0.0018741721287369728},{"word":"mhmm","start":622.76,"end":623.26,"confidence":0.93640137,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0002470836043357849},{"word":"two","start":624.52,"end":625.02,"confidence":0.92871094,"punctuated_word":"Two.","sentiment":"neutral","sentiment_score":0.0011538465041667223},{"word":"seven","start":625.575,"end":626.075,"confidence":0.93359375,"punctuated_word":"Seven.","sentiment":"neutral","sentiment_score":0.001003147568553686},{"word":"8","start":627.17505,"end":627.67505,"confidence":0.84033203,"punctuated_word":"8.","sentiment":"neutral","sentiment_score":0.0018609571270644665},{"word":"mhmm","start":627.815,"end":628.315,"confidence":0.97680664,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0031014021951705217},{"word":"7983","start":631.015,"end":632.85504,"confidence":0.817688,"punctuated_word":"7983.","sentiment":"neutral","sentiment_score":0.0017338237958028913},{"word":"okay","start":632.85504,"end":633.35504,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.005372225306928158},{"word":"when","start":637.17505,"end":637.41504,"confidence":0.7026367,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.022352539002895355},{"word":"i","start":637.41504,"end":637.575,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04622261226177216},{"word":"told","start":637.575,"end":637.73505,"confidence":0.9892578,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.04235075414180755},{"word":"you","start":637.73505,"end":637.895,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.045211564749479294},{"word":"to","start":637.895,"end":638.055,"confidence":0.97509766,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04947921261191368},{"word":"power","start":638.055,"end":638.375,"confidence":1.0,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.031213700771331787},{"word":"cycle","start":638.375,"end":638.695,"confidence":0.935791,"punctuated_word":"cycle,","sentiment":"neutral","sentiment_score":-0.04828113690018654},{"word":"did","start":638.695,"end":638.935,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.06589303910732269},{"word":"you","start":638.935,"end":639.09503,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0728609636425972},{"word":"power","start":639.09503,"end":639.41504,"confidence":1.0,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.04046472907066345},{"word":"cycle","start":639.41504,"end":639.895,"confidence":0.9980469,"punctuated_word":"cycle","sentiment":"neutral","sentiment_score":-0.0397200770676136},{"word":"that","start":639.895,"end":640.395,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11160176247358322},{"word":"modem","start":640.67004,"end":641.07,"confidence":1.0,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":-0.08455589413642883},{"word":"as","start":641.07,"end":641.57,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.0848560780286789},{"word":"well","start":645.87006,"end":646.27,"confidence":0.9995117,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":-0.23807479441165924},{"word":"okay","start":646.27,"end":646.51,"confidence":0.83935547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.10302094370126724},{"word":"only","start":646.51,"end":646.75,"confidence":0.9970703,"punctuated_word":"Only","sentiment":"neutral","sentiment_score":-0.1847326159477234},{"word":"the","start":646.75,"end":646.99005,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13723517954349518},{"word":"router","start":646.99005,"end":647.49005,"confidence":0.89086914,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.05568136274814606},{"word":"okay","start":650.75,"end":651.25,"confidence":0.87475586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05184075981378555},{"word":"okay","start":653.595,"end":653.995,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05754849314689636},{"word":"let","start":653.995,"end":654.315,"confidence":0.9980469,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.05159951001405716},{"word":"me","start":654.315,"end":654.39496,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.052479133009910583},{"word":"just","start":654.39496,"end":654.71497,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04120824486017227},{"word":"check","start":654.71497,"end":655.21497,"confidence":0.9916992,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.04859860986471176},{"word":"so","start":657.195,"end":657.51495,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0426219180226326},{"word":"the","start":657.51495,"end":657.675,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11679573357105257},{"word":"ntd","start":657.675,"end":658.15497,"confidence":0.6036377,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.08466720581054688},{"word":"leds","start":658.15497,"end":658.635,"confidence":0.5839844,"punctuated_word":"LEDs","sentiment":"neutral","sentiment_score":0.07095704227685928},{"word":"has","start":658.635,"end":658.95496,"confidence":0.9941406,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.06209854036569595},{"word":"power","start":658.95496,"end":659.27496,"confidence":0.99609375,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.06549358367919922},{"word":"status","start":659.27496,"end":659.77496,"confidence":0.9790039,"punctuated_word":"status.","sentiment":"neutral","sentiment_score":0.035912737250328064},{"word":"is","start":659.83496,"end":659.995,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0399889312684536},{"word":"that","start":659.995,"end":660.15497,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0626949891448021},{"word":"correct","start":660.15497,"end":660.65497,"confidence":0.9941406,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":0.0427219420671463},{"word":"power","start":661.51495,"end":661.995,"confidence":0.99316406,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.1048656851053238},{"word":"lights","start":661.995,"end":662.39496,"confidence":0.72021484,"punctuated_word":"lights.","sentiment":"neutral","sentiment_score":0.08160152286291122},{"word":"yeah","start":662.39496,"end":662.89496,"confidence":0.9748535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11835242807865144},{"word":"can","start":666.97,"end":667.13,"confidence":0.984375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.04019276425242424},{"word":"you","start":667.13,"end":667.29,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04557092860341072},{"word":"see","start":667.29,"end":667.52997,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.05390964075922966},{"word":"the","start":667.52997,"end":667.69,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.033568594604730606},{"word":"downstream","start":667.69,"end":668.19,"confidence":0.9921875,"punctuated_word":"downstream","sentiment":"neutral","sentiment_score":0.02090245485305786},{"word":"status","start":668.41,"end":668.89,"confidence":1.0,"punctuated_word":"status","sentiment":"neutral","sentiment_score":0.02536099404096603},{"word":"as","start":668.89,"end":669.13,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.017635144293308258},{"word":"well","start":669.13,"end":669.63,"confidence":0.99658203,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":0.01512104645371437},{"word":"downstream","start":672.57,"end":673.07,"confidence":0.99365234,"punctuated_word":"Downstream","sentiment":"neutral","sentiment_score":-0.06883138418197632},{"word":"status","start":673.29,"end":673.79,"confidence":1.0,"punctuated_word":"status","sentiment":"neutral","sentiment_score":-0.05038931593298912},{"word":"and","start":673.85,"end":674.08997,"confidence":0.92578125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10104982554912569},{"word":"the","start":674.08997,"end":674.25,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10277430713176729},{"word":"upstream","start":674.25,"end":674.75,"confidence":0.9470215,"punctuated_word":"upstream.","sentiment":"neutral","sentiment_score":-0.0826055258512497},{"word":"okay","start":680.065,"end":680.545,"confidence":0.77490234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.17754551768302915},{"word":"let","start":680.545,"end":680.78503,"confidence":0.9951172,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.0992201417684555},{"word":"me","start":680.78503,"end":680.865,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06605139374732971},{"word":"just","start":680.865,"end":681.365,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.062066830694675446},{"word":"check","start":681.905,"end":682.405,"confidence":0.9328613,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.08114664256572723},{"word":"is","start":684.705,"end":684.865,"confidence":0.99609375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.08387965708971024},{"word":"there","start":684.865,"end":685.185,"confidence":0.88964844,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.05378470569849014},{"word":"lights","start":685.185,"end":685.685,"confidence":0.9326172,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":-0.05701965466141701},{"word":"flashing","start":685.905,"end":686.405,"confidence":0.9902344,"punctuated_word":"flashing","sentiment":"neutral","sentiment_score":-0.07809527963399887},{"word":"or","start":686.545,"end":686.865,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1663791984319687},{"word":"solid","start":686.865,"end":687.365,"confidence":0.9970703,"punctuated_word":"solid","sentiment":"neutral","sentiment_score":-0.1538647711277008},{"word":"on","start":688.545,"end":688.78503,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0527677908539772},{"word":"that","start":688.78503,"end":689.025,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.049310870468616486},{"word":"modem","start":689.025,"end":689.525,"confidence":0.9707031,"punctuated_word":"modem?","sentiment":"neutral","sentiment_score":-0.045997098088264465},{"word":"four","start":692.76,"end":693.26,"confidence":0.5214844,"punctuated_word":"Four","sentiment":"neutral","sentiment_score":-0.05283297225832939},{"word":"lightbulent","start":694.44,"end":694.94,"confidence":0.64172363,"punctuated_word":"lightbulent.","sentiment":"neutral","sentiment_score":-0.06315672397613525},{"word":"okay","start":695.24,"end":695.74,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.012644190341234207},{"word":"have","start":707.725,"end":708.225,"confidence":0.48266602,"punctuated_word":"Have...","sentiment":"neutral","sentiment_score":-0.01458023115992546},{"word":"can","start":708.445,"end":708.685,"confidence":0.9482422,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.07845903933048248},{"word":"you","start":708.685,"end":708.84503,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05664553865790367},{"word":"see","start":708.84503,"end":709.085,"confidence":0.9873047,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.03799940273165703},{"word":"the","start":709.085,"end":709.405,"confidence":0.7675781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05692017823457718},{"word":"link","start":709.405,"end":709.805,"confidence":0.94628906,"punctuated_word":"link","sentiment":"neutral","sentiment_score":-0.08185800164937973},{"word":"status","start":709.805,"end":710.305,"confidence":1.0,"punctuated_word":"status","sentiment":"neutral","sentiment_score":-0.04431581869721413},{"word":"on","start":710.445,"end":710.525,"confidence":0.9267578,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07131630182266235},{"word":"the","start":710.525,"end":710.685,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.056272685527801514},{"word":"modem","start":710.685,"end":711.185,"confidence":0.99902344,"punctuated_word":"modem?","sentiment":"neutral","sentiment_score":-0.05073515698313713},{"word":"yeah","start":715.245,"end":715.745,"confidence":0.98461914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.030140873044729233},{"word":"is","start":716.605,"end":716.765,"confidence":0.86572266,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.04482994228601456},{"word":"there","start":716.765,"end":717.085,"confidence":0.9436035,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.03902600705623627},{"word":"like","start":717.085,"end":717.585,"confidence":0.9741211,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.0484035462141037},{"word":"saying","start":717.885,"end":718.285,"confidence":0.98535156,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.05089996010065079},{"word":"link","start":718.285,"end":718.785,"confidence":0.98535156,"punctuated_word":"link","sentiment":"neutral","sentiment_score":-0.050164349377155304},{"word":"status","start":719.085,"end":719.585,"confidence":0.99658203,"punctuated_word":"status?","sentiment":"neutral","sentiment_score":-0.05522402748465538},{"word":"okay","start":729.82,"end":730.32,"confidence":0.99316406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.011990342289209366},{"word":"as","start":730.7,"end":730.94,"confidence":0.79052734,"punctuated_word":"As","sentiment":"neutral","sentiment_score":-0.024221478030085564},{"word":"of","start":730.94,"end":731.1,"confidence":0.96777344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.024014756083488464},{"word":"the","start":731.1,"end":731.26,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.027729175984859467},{"word":"moment","start":731.26,"end":731.76,"confidence":0.99560547,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.020014621317386627},{"word":"you're","start":731.82,"end":732.14,"confidence":0.94091797,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.018579252064228054},{"word":"seeing","start":732.14,"end":732.54,"confidence":0.98535156,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":-0.010659707710146904},{"word":"four","start":732.54,"end":732.86,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.022941747680306435},{"word":"lights","start":732.86,"end":733.26,"confidence":0.99902344,"punctuated_word":"lights...","sentiment":"neutral","sentiment_score":-0.016291750594973564},{"word":"four","start":733.26,"end":733.5,"confidence":0.99902344,"punctuated_word":"Four","sentiment":"neutral","sentiment_score":-0.011632665991783142},{"word":"green","start":733.5,"end":733.82,"confidence":1.0,"punctuated_word":"green","sentiment":"neutral","sentiment_score":0.012625500559806824},{"word":"lights","start":733.82,"end":734.14,"confidence":0.8757324,"punctuated_word":"lights.","sentiment":"neutral","sentiment_score":0.001051105558872223},{"word":"correct","start":734.14,"end":734.64,"confidence":0.99853516,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.017374113202095032},{"word":"including","start":735.165,"end":735.40497,"confidence":0.99902344,"punctuated_word":"Including","sentiment":"neutral","sentiment_score":0.024443993344902992},{"word":"the","start":735.40497,"end":735.805,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015120383352041245},{"word":"power","start":735.805,"end":736.285,"confidence":0.99902344,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.027245331555604935},{"word":"power","start":736.285,"end":736.785,"confidence":0.9863281,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.009546689689159392},{"word":"power","start":737.08496,"end":737.40497,"confidence":0.97802734,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.011420756578445436},{"word":"lights","start":737.40497,"end":737.90497,"confidence":0.9970703,"punctuated_word":"lights...","sentiment":"neutral","sentiment_score":0.015556828118860722},{"word":"power","start":738.205,"end":738.52496,"confidence":0.99609375,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.03763357922434807},{"word":"indicator","start":738.52496,"end":739.02496,"confidence":0.99316406,"punctuated_word":"indicator","sentiment":"neutral","sentiment_score":0.04789497330784798},{"word":"lights","start":739.08496,"end":739.40497,"confidence":0.9345703,"punctuated_word":"lights.","sentiment":"neutral","sentiment_score":0.032468900084495544},{"word":"yeah","start":739.40497,"end":739.64496,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04598710313439369},{"word":"okay","start":739.64496,"end":740.14496,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.039247408509254456},{"word":"how","start":743.805,"end":744.125,"confidence":0.99121094,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.016432281583547592},{"word":"about","start":744.125,"end":744.365,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.014633826911449432},{"word":"the","start":744.365,"end":744.605,"confidence":0.9375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026456978172063828},{"word":"router","start":744.605,"end":745.105,"confidence":0.98706055,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.030376918613910675},{"word":"can","start":745.565,"end":745.725,"confidence":0.8984375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.01754240319132805},{"word":"you","start":745.725,"end":745.885,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.019388657063245773},{"word":"tell","start":745.885,"end":746.125,"confidence":1.0,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.019224263727664948},{"word":"me","start":746.125,"end":746.365,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02193855121731758},{"word":"the","start":746.365,"end":746.605,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026919234544038773},{"word":"make","start":746.605,"end":746.845,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.03808023035526275},{"word":"and","start":746.845,"end":747.005,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02253708243370056},{"word":"model","start":747.005,"end":747.325,"confidence":1.0,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.03023451939225197},{"word":"of","start":747.325,"end":747.485,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02642759308218956},{"word":"the","start":747.485,"end":747.64496,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02874833345413208},{"word":"router","start":747.64496,"end":748.14496,"confidence":0.85913086,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.0319155752658844},{"word":"run","start":748.44995,"end":748.69,"confidence":0.7011719,"punctuated_word":"Run","sentiment":"neutral","sentiment_score":0.0276541355997324},{"word":"and","start":748.69,"end":749.19,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.015730025246739388},{"word":"model","start":750.05,"end":750.55,"confidence":0.7573242,"punctuated_word":"model.","sentiment":"neutral","sentiment_score":0.0220171008259058},{"word":"mhmm","start":751.41,"end":751.91,"confidence":0.98291016,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01713537983596325},{"word":"tandem","start":755.25,"end":755.75,"confidence":0.82454425,"punctuated_word":"Tandem.","sentiment":"neutral","sentiment_score":0.022388752549886703},{"word":"mhmm","start":756.93,"end":757.43,"confidence":0.9394531,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.011031374335289},{"word":"mhmm","start":759.41,"end":759.91,"confidence":0.9569092,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.011878566816449164},{"word":"56","start":760.85,"end":761.75,"confidence":0.44488525,"punctuated_word":"56.","sentiment":"neutral","sentiment_score":0.01443636789917946},{"word":"gigabyte","start":763.78503,"end":764.28503,"confidence":0.8517253,"punctuated_word":"Gigabyte.","sentiment":"neutral","sentiment_score":0.028013592585921288},{"word":"okay","start":765.705,"end":766.205,"confidence":0.8483887,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013712107203900814},{"word":"how","start":767.065,"end":767.22504,"confidence":0.9980469,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.004138924181461334},{"word":"about","start":767.22504,"end":767.545,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.0028312839567661285},{"word":"the","start":767.545,"end":767.705,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0006253570318222046},{"word":"mac","start":767.705,"end":767.945,"confidence":0.9980469,"punctuated_word":"MAC","sentiment":"neutral","sentiment_score":-0.0007370878010988235},{"word":"address","start":767.945,"end":768.445,"confidence":0.98657227,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.0011225584894418716},{"word":"mac","start":771.78503,"end":772.10504,"confidence":0.81591797,"punctuated_word":"MAC","sentiment":"neutral","sentiment_score":-0.01189690548926592},{"word":"address","start":772.10504,"end":772.60504,"confidence":0.9489746,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.008290433324873447},{"word":"underneath","start":776.505,"end":777.005,"confidence":0.99609375,"punctuated_word":"Underneath...","sentiment":"neutral","sentiment_score":-0.02104182541370392},{"word":"yeah","start":778.01,"end":778.33,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019141923636198044},{"word":"underneath","start":778.33,"end":778.73,"confidence":1.0,"punctuated_word":"Underneath","sentiment":"neutral","sentiment_score":0.006408470217138529},{"word":"the","start":778.73,"end":778.97,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017123043537139893},{"word":"router","start":778.97,"end":779.47,"confidence":0.94921875,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.008326724171638489},{"word":"you'll","start":779.52997,"end":779.77,"confidence":0.9550781,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.02793242782354355},{"word":"see","start":779.77,"end":780.25,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0511147566139698},{"word":"a","start":780.25,"end":780.41,"confidence":0.9716797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02809491939842701},{"word":"sticker","start":780.41,"end":780.91,"confidence":0.9975586,"punctuated_word":"sticker.","sentiment":"neutral","sentiment_score":0.007232775911688805},{"word":"yes","start":795.065,"end":795.545,"confidence":0.99316406,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.01547813881188631},{"word":"mhmm","start":795.545,"end":796.045,"confidence":0.9995117,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.008777623996138573},{"word":"then","start":799.945,"end":800.34503,"confidence":0.70214844,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.006748173385858536},{"word":"31","start":800.34503,"end":801.145,"confidence":0.848938,"punctuated_word":"31,","sentiment":"neutral","sentiment_score":0.008630716241896152},{"word":"mhmm","start":801.145,"end":801.645,"confidence":0.98620605,"punctuated_word":"mhmm,","sentiment":"neutral","sentiment_score":0.00657007098197937},{"word":"zero","start":803.9,"end":804.38,"confidence":0.9970703,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.010363616049289703},{"word":"one","start":804.38,"end":804.62,"confidence":0.98828125,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.007191497832536697},{"word":"one","start":804.62,"end":804.94,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0031839311122894287},{"word":"five","start":804.94,"end":805.42004,"confidence":0.9338379,"punctuated_word":"five.","sentiment":"neutral","sentiment_score":0.008163557387888432},{"word":"mhmm","start":805.42004,"end":805.92004,"confidence":0.9581299,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.007612738758325577},{"word":"eight","start":809.26,"end":809.58,"confidence":0.88964844,"punctuated_word":"Eight","sentiment":"neutral","sentiment_score":0.000464586541056633},{"word":"zero","start":809.58,"end":810.08,"confidence":0.9863281,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.004388878121972084},{"word":"okay","start":818.325,"end":818.825,"confidence":0.6689453,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0008154285023920238},{"word":"do","start":824.325,"end":824.565,"confidence":0.8720703,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.03291834145784378},{"word":"you","start":824.565,"end":824.72504,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.030736777931451797},{"word":"have","start":824.72504,"end":824.965,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03639658167958259},{"word":"an","start":824.965,"end":825.465,"confidence":0.9375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04117713123559952},{"word":"other","start":825.92505,"end":826.405,"confidence":0.6767578,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.06932864338159561},{"word":"router","start":826.405,"end":826.905,"confidence":0.81933594,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.04363239556550979},{"word":"or","start":827.84503,"end":828.325,"confidence":0.98535156,"punctuated_word":"Or...","sentiment":"neutral","sentiment_score":-0.06946277618408203},{"word":"right","start":828.325,"end":828.80505,"confidence":0.920166,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.027506200596690174},{"word":"yes","start":828.80505,"end":829.30505,"confidence":0.748291,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.048269107937812805},{"word":"that's","start":829.445,"end":829.84503,"confidence":0.8154297,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.011280640959739683},{"word":"the","start":829.84503,"end":830.005,"confidence":0.9428711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.024853799492120743},{"word":"only","start":830.005,"end":830.24506,"confidence":0.9892578,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.00670943409204483},{"word":"one","start":830.24506,"end":830.405,"confidence":0.82299805,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.0081401988863945},{"word":"okay","start":830.405,"end":830.905,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.057463690638542175},{"word":"okay","start":889.25,"end":889.49,"confidence":0.7583008,"punctuated_word":"Okay,","sentiment":"neutral","sentiment_score":0.06415651738643646},{"word":"john","start":889.49,"end":889.99,"confidence":0.97680664,"punctuated_word":"John.","sentiment":"neutral","sentiment_score":0.06068899855017662},{"word":"is","start":890.29004,"end":890.45,"confidence":0.8203125,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.08142594993114471},{"word":"it","start":890.45,"end":890.61,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10185237973928452},{"word":"okay","start":890.61,"end":891.11,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.0755002573132515},{"word":"if","start":891.41003,"end":891.91003,"confidence":0.97314453,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08535750210285187},{"word":"we","start":892.21,"end":892.45,"confidence":0.98291016,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06834748387336731},{"word":"power","start":892.45,"end":892.85004,"confidence":0.7416992,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.0598556250333786},{"word":"cycle","start":892.85004,"end":893.35004,"confidence":0.9370117,"punctuated_word":"cycle","sentiment":"neutral","sentiment_score":0.04070194438099861},{"word":"power","start":896.37,"end":896.77,"confidence":0.9223633,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.03780549019575119},{"word":"cycle","start":896.77,"end":897.27,"confidence":0.9506836,"punctuated_word":"cycle","sentiment":"neutral","sentiment_score":0.046341679990291595},{"word":"the","start":897.49,"end":897.73004,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020680930465459824},{"word":"modem","start":897.73004,"end":898.23004,"confidence":0.9980469,"punctuated_word":"modem?","sentiment":"neutral","sentiment_score":0.06320887058973312},{"word":"yeah","start":901.65,"end":902.15,"confidence":0.96362305,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09727223217487337},{"word":"just","start":902.565,"end":903.065,"confidence":0.99316406,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.05885189771652222},{"word":"switch","start":903.125,"end":903.365,"confidence":0.93359375,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.06099171563982963},{"word":"it","start":903.365,"end":903.865,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04335658252239227},{"word":"switch","start":904.085,"end":904.405,"confidence":0.99609375,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.039676111191511154},{"word":"it","start":904.405,"end":904.805,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02303583174943924},{"word":"off","start":904.805,"end":904.965,"confidence":0.96972656,"punctuated_word":"off","sentiment":"neutral","sentiment_score":0.016596730798482895},{"word":"for","start":904.965,"end":905.365,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0052000246942043304},{"word":"twenty","start":905.365,"end":905.685,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.06866833567619324},{"word":"minutes","start":905.685,"end":906.085,"confidence":0.8071289,"punctuated_word":"minutes,","sentiment":"neutral","sentiment_score":0.03389686346054077},{"word":"then","start":906.085,"end":906.325,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.027577776461839676},{"word":"put","start":906.325,"end":906.565,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.016129840165376663},{"word":"it","start":906.565,"end":906.72504,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.013317562639713287},{"word":"back","start":906.72504,"end":906.885,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.029761672019958496},{"word":"in","start":906.885,"end":907.385,"confidence":1.0,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.02990066818892956},{"word":"so","start":907.60504,"end":908.085,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.013021178543567656},{"word":"i'm","start":908.085,"end":908.325,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.020647436380386353},{"word":"going","start":908.325,"end":908.645,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.025539670139551163},{"word":"to","start":908.645,"end":908.805,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.019623294472694397},{"word":"log","start":908.805,"end":909.125,"confidence":0.99902344,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.022963840514421463},{"word":"a","start":909.125,"end":909.205,"confidence":0.96533203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.012660112231969832},{"word":"ticket","start":909.205,"end":909.60504,"confidence":1.0,"punctuated_word":"ticket","sentiment":"neutral","sentiment_score":0.016110699623823166},{"word":"to","start":909.60504,"end":909.765,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012978516519069672},{"word":"the","start":909.765,"end":910.005,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009739775210618973},{"word":"network","start":910.005,"end":910.405,"confidence":0.9902344,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.01757163554430008},{"word":"team","start":910.405,"end":910.905,"confidence":0.80078125,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":0.011680832132697104},{"word":"then","start":911.365,"end":911.865,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03522837534546852},{"word":"i","start":912.005,"end":912.16504,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02564464509487152},{"word":"get","start":912.16504,"end":912.485,"confidence":0.7973633,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.025129251182079315},{"word":"back","start":912.485,"end":912.805,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.01936350204050541},{"word":"to","start":912.805,"end":913.305,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.018755268305540085},{"word":"you","start":913.365,"end":913.60504,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.021906457841396332},{"word":"once","start":913.60504,"end":913.84503,"confidence":0.97998047,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.00893302634358406},{"word":"i","start":913.84503,"end":914.005,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0016446560621261597},{"word":"hear","start":914.005,"end":914.245,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.00934625044465065},{"word":"an","start":914.245,"end":914.405,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.00428314134478569},{"word":"update","start":914.405,"end":914.805,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.006447549909353256},{"word":"from","start":914.805,"end":915.045,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.007035024464130402},{"word":"them","start":915.045,"end":915.545,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.01948363333940506},{"word":"for","start":916.245,"end":916.745,"confidence":0.69921875,"punctuated_word":"for...","sentiment":"neutral","sentiment_score":-0.00989307463169098},{"word":"they're","start":918.02,"end":918.42,"confidence":0.9748535,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.11631245911121368},{"word":"going","start":918.42,"end":918.9,"confidence":0.99902344,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.11052672564983368},{"word":"to","start":918.9,"end":919.3,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1334756314754486},{"word":"further","start":919.3,"end":919.7,"confidence":0.9243164,"punctuated_word":"further","sentiment":"neutral","sentiment_score":-0.12878529727458954},{"word":"investigation","start":919.7,"end":920.2,"confidence":0.9838867,"punctuated_word":"investigation","sentiment":"neutral","sentiment_score":-0.11782263219356535},{"word":"why","start":921.06,"end":921.56,"confidence":0.87353516,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.15114463865756989},{"word":"you're","start":922.02,"end":922.26,"confidence":0.94091797,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.18951916694641113},{"word":"having","start":922.26,"end":922.76,"confidence":0.99316406,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.18930552899837497},{"word":"intermittent","start":923.7,"end":924.2,"confidence":0.78222656,"punctuated_word":"intermittent","sentiment":"neutral","sentiment_score":-0.1669706106185913},{"word":"connection","start":924.5,"end":925.0,"confidence":0.671875,"punctuated_word":"connection,","sentiment":"neutral","sentiment_score":-0.21015244722366333},{"word":"like","start":925.22003,"end":925.7,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.11517152190208436},{"word":"you","start":925.7,"end":925.86,"confidence":0.59472656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09578516334295271},{"word":"said","start":925.86,"end":926.26,"confidence":1.0,"punctuated_word":"said...","sentiment":"neutral","sentiment_score":-0.06363826245069504},{"word":"you","start":926.26,"end":926.42,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.14439377188682556},{"word":"mentioned","start":926.42,"end":926.9,"confidence":0.9980469,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":-0.08725292235612869},{"word":"earlier","start":926.9,"end":927.4,"confidence":1.0,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":-0.120714008808136},{"word":"every","start":927.62,"end":927.86,"confidence":0.55322266,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.1499539315700531},{"word":"morning","start":927.86,"end":928.36,"confidence":0.7897949,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":-0.13048970699310303},{"word":"then","start":928.82,"end":929.14,"confidence":0.9506836,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.11619587242603302},{"word":"right","start":929.14,"end":929.3,"confidence":0.90771484,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.21044649183750153},{"word":"now","start":929.3,"end":929.62,"confidence":0.85791016,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.21721211075782776},{"word":"you","start":929.62,"end":929.78,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2720792889595032},{"word":"do","start":929.78,"end":929.94,"confidence":0.54296875,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2850334644317627},{"word":"not","start":929.94,"end":930.1,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.30030080676078796},{"word":"have","start":930.1,"end":930.34,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.34449395537376404},{"word":"an","start":930.34,"end":930.58,"confidence":0.9951172,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.33922049403190613},{"word":"internet","start":930.58,"end":931.08,"confidence":0.98291016,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.4005676507949829},{"word":"as","start":931.3,"end":931.46,"confidence":0.9921875,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.3070487380027771},{"word":"of","start":931.46,"end":931.7,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.29050278663635254},{"word":"the","start":931.7,"end":931.78,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.289960116147995},{"word":"moment","start":931.78,"end":932.28,"confidence":0.99902344,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.24652330577373505},{"word":"yeah","start":935.545,"end":935.865,"confidence":0.9748535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08132262527942657},{"word":"yeah","start":935.865,"end":936.185,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010363802313804626},{"word":"that's","start":936.185,"end":936.505,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0771162211894989},{"word":"correct","start":936.505,"end":937.005,"confidence":0.9707031,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.08080939203500748},{"word":"okay","start":937.065,"end":937.46497,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0485585555434227},{"word":"so","start":937.46497,"end":937.96497,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05657905340194702},{"word":"let's","start":938.505,"end":938.90497,"confidence":0.86279297,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.06731188297271729},{"word":"power","start":938.90497,"end":939.225,"confidence":0.9980469,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.08036422729492188},{"word":"cycle","start":939.225,"end":939.625,"confidence":0.99609375,"punctuated_word":"cycle","sentiment":"neutral","sentiment_score":0.06144958734512329},{"word":"the","start":939.625,"end":939.865,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.050882816314697266},{"word":"router","start":939.865,"end":940.345,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.03706069663167},{"word":"then","start":940.345,"end":940.845,"confidence":0.6152344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.05043381080031395},{"word":"switch","start":940.985,"end":941.46497,"confidence":0.9770508,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.037512168288230896},{"word":"it","start":941.46497,"end":941.625,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.044297415763139725},{"word":"back","start":941.625,"end":941.945,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.04380054026842117},{"word":"on","start":941.945,"end":942.445,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03622743859887123},{"word":"after","start":942.745,"end":943.225,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.02296578511595726},{"word":"twenty","start":943.225,"end":943.625,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.057843320071697235},{"word":"minutes","start":943.625,"end":944.125,"confidence":0.9941406,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.02597932517528534},{"word":"sorry","start":948.11,"end":948.43,"confidence":0.8972168,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.05538676306605339},{"word":"the","start":948.43,"end":948.67,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.04253065586090088},{"word":"modem","start":948.67,"end":949.17,"confidence":0.9914551,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":-0.0382060632109642},{"word":"yeah","start":951.07,"end":951.57,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012929163873195648},{"word":"yeah","start":954.19,"end":954.69,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05575655773282051},{"word":"that's","start":954.75,"end":955.07,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.10923290252685548},{"word":"correct","start":955.07,"end":955.55,"confidence":0.9995117,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.12114353477954865},{"word":"unplug","start":955.55,"end":956.02997,"confidence":0.98168945,"punctuated_word":"Unplug","sentiment":"neutral","sentiment_score":0.037601273506879807},{"word":"it","start":956.02997,"end":956.19,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03677524998784065},{"word":"then","start":956.19,"end":956.43,"confidence":0.56933594,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.046081218868494034},{"word":"put","start":956.43,"end":956.58997,"confidence":0.6323242,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.03825232014060021},{"word":"it","start":956.58997,"end":956.67,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0194854699075222},{"word":"back","start":956.67,"end":956.91,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0228218212723732},{"word":"in","start":956.91,"end":957.07,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.013594228774309158},{"word":"after","start":957.07,"end":957.39,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.01727544143795967},{"word":"twenty","start":957.39,"end":957.79,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.04726662486791611},{"word":"minutes","start":957.79,"end":958.29,"confidence":1.0,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.028935082256793976},{"word":"like","start":958.995,"end":959.235,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.02753746137022972},{"word":"what","start":959.235,"end":959.475,"confidence":0.99609375,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03507687896490097},{"word":"we","start":959.475,"end":959.635,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.051274217665195465},{"word":"did","start":959.635,"end":959.875,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.03247620165348053},{"word":"on","start":959.875,"end":960.03503,"confidence":0.8535156,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03704040125012398},{"word":"your","start":960.03503,"end":960.275,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0510023757815361},{"word":"router","start":960.275,"end":960.775,"confidence":0.9995117,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.03413291275501251},{"word":"yeah","start":960.835,"end":961.335,"confidence":0.9941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05764608830213547},{"word":"no","start":967.315,"end":967.635,"confidence":0.70166016,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.014343835413455963},{"word":"need","start":967.635,"end":967.875,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.06112071871757507},{"word":"for","start":967.875,"end":968.03503,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1190039962530136},{"word":"the","start":968.03503,"end":968.275,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12226875126361848},{"word":"router","start":968.275,"end":968.775,"confidence":0.75878906,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.07745137810707092},{"word":"just","start":969.075,"end":969.475,"confidence":0.9892578,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.014251451939344406},{"word":"the","start":969.475,"end":969.975,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01947087794542313},{"word":"modem","start":970.755,"end":971.235,"confidence":0.9255371,"punctuated_word":"modem,","sentiment":"neutral","sentiment_score":0.028411030769348145},{"word":"the","start":971.235,"end":971.395,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0017520897090435028},{"word":"ntt","start":971.395,"end":971.895,"confidence":0.828125,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":0.01018833089619875},{"word":"box","start":972.03503,"end":972.355,"confidence":0.9951172,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.005660310387611389},{"word":"yeah","start":972.355,"end":972.855,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04342232644557953},{"word":"then","start":975.57,"end":976.07,"confidence":0.9550781,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.013405602425336838},{"word":"i'll","start":976.13,"end":976.37,"confidence":0.9946289,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.012954073958098888},{"word":"give","start":976.37,"end":976.77,"confidence":0.94628906,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.002392195165157318},{"word":"a","start":976.77,"end":976.93005,"confidence":0.5703125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005013573914766312},{"word":"callback","start":976.93005,"end":977.43005,"confidence":0.9406738,"punctuated_word":"callback,","sentiment":"neutral","sentiment_score":-0.0004335666890256107},{"word":"yeah","start":977.57,"end":977.89,"confidence":0.9995117,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.0091133713722229},{"word":"within","start":977.89,"end":978.21,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.01080639660358429},{"word":"this","start":978.21,"end":978.45,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.003792889416217804},{"word":"day","start":978.45,"end":978.95,"confidence":0.99609375,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.012654177844524384},{"word":"for","start":979.65,"end":979.89,"confidence":0.96435547,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.002993665635585785},{"word":"an","start":979.89,"end":980.05005,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0018267035484313965},{"word":"update","start":980.05005,"end":980.55005,"confidence":0.8076172,"punctuated_word":"update.","sentiment":"neutral","sentiment_score":-0.009009884670376778},{"word":"yeah","start":980.69,"end":981.19,"confidence":0.8635254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.039418406784534454},{"word":"i'm","start":985.805,"end":986.125,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.035112470388412476},{"word":"going","start":986.125,"end":986.52496,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.027752861380577087},{"word":"to","start":986.52496,"end":986.845,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00531846284866333},{"word":"give","start":986.845,"end":987.08496,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.01122836023569107},{"word":"you","start":987.08496,"end":987.245,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01607344299554825},{"word":"a","start":987.245,"end":987.40497,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01116807386279106},{"word":"callback","start":987.40497,"end":987.805,"confidence":0.9970703,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.021661806851625443},{"word":"once","start":987.805,"end":988.125,"confidence":0.9980469,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.024960435926914215},{"word":"i","start":988.125,"end":988.285,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019141368567943573},{"word":"hear","start":988.285,"end":988.52496,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.004390239715576172},{"word":"an","start":988.52496,"end":988.685,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0109754279255867},{"word":"update","start":988.685,"end":989.08496,"confidence":0.99902344,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.0026055946946144104},{"word":"from","start":989.08496,"end":989.32495,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.013739116489887238},{"word":"the","start":989.32495,"end":989.485,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0010613799095153809},{"word":"network","start":989.485,"end":989.985,"confidence":0.99902344,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.01900017261505127},{"word":"team","start":990.045,"end":990.545,"confidence":1.0,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.012282133102416992},{"word":"yeah","start":992.605,"end":992.925,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09961201250553132},{"word":"for","start":992.925,"end":993.165,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.07743291556835175},{"word":"the","start":993.165,"end":993.245,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08681567758321762},{"word":"meantime","start":993.245,"end":993.745,"confidence":0.9951172,"punctuated_word":"meantime,","sentiment":"neutral","sentiment_score":0.07880005985498428},{"word":"i'll","start":993.88495,"end":994.20496,"confidence":0.9921875,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0949561446905136},{"word":"also","start":994.20496,"end":994.70496,"confidence":0.98535156,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.09117348492145538},{"word":"monitor","start":994.76495,"end":995.245,"confidence":0.5805664,"punctuated_word":"monitor","sentiment":"neutral","sentiment_score":0.09333758056163788},{"word":"your","start":995.245,"end":995.745,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08434203267097473},{"word":"usage","start":995.96497,"end":996.46497,"confidence":0.65686035,"punctuated_word":"usage.","sentiment":"neutral","sentiment_score":0.09577450156211852},{"word":"i","start":997.40497,"end":997.565,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06908023357391357},{"word":"mean","start":997.565,"end":998.065,"confidence":0.9926758,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.06080639362335205},{"word":"once","start":998.925,"end":999.245,"confidence":0.95947266,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.06095822900533676},{"word":"you","start":999.245,"end":999.725,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06865979731082916},{"word":"switch","start":999.725,"end":1000.20496,"confidence":0.9941406,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.07240734994411469},{"word":"on","start":1000.20496,"end":1000.70496,"confidence":0.99121094,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06555397808551788},{"word":"the","start":1001.4,"end":1001.9,"confidence":0.48291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06016871705651283},{"word":"ntd","start":1001.96,"end":1002.46,"confidence":0.78686523,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.03804699704051018},{"word":"box","start":1002.60004,"end":1003.10004,"confidence":0.9902344,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.04130564257502556},{"word":"again","start":1003.16003,"end":1003.66003,"confidence":0.9641113,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.04790576174855232},{"word":"okay","start":1007.48004,"end":1007.98004,"confidence":0.9692383,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03868543729186058},{"word":"okay","start":1008.84,"end":1009.32,"confidence":0.99365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08183793723583221},{"word":"yeah","start":1009.32,"end":1009.82,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10872457921504974},{"word":"sure","start":1010.04004,"end":1010.54004,"confidence":0.8054199,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.1482141613960266},{"word":"i'll","start":1011.7549,"end":1012.0749,"confidence":0.98217773,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.12750586867332458},{"word":"give","start":1012.0749,"end":1012.15485,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.10344623029232024},{"word":"you","start":1012.15485,"end":1012.3949,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0848546028137207},{"word":"a","start":1012.3949,"end":1012.6349,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11075033992528915},{"word":"callback","start":1012.6349,"end":1012.9549,"confidence":0.7570801,"punctuated_word":"callback,","sentiment":"neutral","sentiment_score":0.09451201558113098},{"word":"asa","start":1012.9549,"end":1013.4549,"confidence":0.73876953,"punctuated_word":"Asa.","sentiment":"neutral","sentiment_score":0.09415511786937714},{"word":"okay","start":1013.67487,"end":1014.17487,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13151082396507263},{"word":"bye","start":1014.47485,"end":1014.79486,"confidence":0.875,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.40969550609588623},{"word":"for","start":1014.79486,"end":1015.03485,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.19636940956115723},{"word":"now","start":1015.03485,"end":1015.53485,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.13477754592895508},{"word":"thank","start":1015.7549,"end":1015.9949,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8282585144042969},{"word":"you","start":1015.9949,"end":1016.3149,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6134020686149597},{"word":"as","start":1016.3149,"end":1016.6349,"confidence":0.55810547,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.6873844265937805},{"word":"well","start":1016.6349,"end":1017.1349,"confidence":0.99365234,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.08045918494462967}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Airtel. Mhmm. Okay.\n\nIs it working after you put it back? Yeah. What do you mean of there's no Internet? Okay. Mhmm.\n\nYeah. I think the NTD is offline as of the moment. Yeah. That's why. Did you also did you also switch off the NTD?\n\nThe box on the wall, mount on your wall. Sorry? Okay. Router and a modem? Yeah.\n\nWhere is the modem located? Mhmm. Okay. Let me just check. I have a picture of your setup there.\n\nI'll email you shortly, then just reply to that email requesting a picture. Okay. Yeah. Sorry. Let me check.\n\nHang on. No. Let's just stay it on online. Switch on. Do you still have no Internet as of the moment?\n\nOkay. Is it okay if I put you on hold? Let me just run some test... Diagnose tick test on our end. Is it okay if I put you on hold?\n\nLet me just run some diagnose tick test, yeah, on your end. K? Hang on. Hello, John? Yeah.\n\nThank you for waiting. You said there is a modem. Right? Is the modem switch on or up? Okay.\n\nCan you see what type of modem is it? Underneath, there should be a sticker or on the side of it where the details writ... Are written. Should be... Should start with letter C and M...\n\nCM. Okay. How about the serial number? Can you dictate it? I'm try...\n\nI'll log a phone to the network team for them to further check the Internet. Mhmm. Sure. Mhmm. Five five zero four.\n\nMhmm. Five one. Mhmm. Four six 720. Mhmm.\n\n200. Thank you. How about the MAC address? F... Letter f?\n\nMhmm. 2. Mhmm. Mhmm. 0.\n\nMhmm. Two. Seven. 8. Mhmm.\n\n7983. Okay. When I told you to power cycle, did you power cycle that modem as well? Okay. Only the router.\n\nOkay. Okay. Let me just check. So the NTD LEDs has power status. Is that correct?\n\nPower lights. Yeah. Can you see the downstream status as well? Downstream status and the upstream. Okay.\n\nLet me just check. Is there lights flashing or solid on that modem? Four lightbulent. Okay. Have...\n\nCan you see the link status on the modem? Yeah. Is there, like, saying link status? Okay. As of the moment, you're seeing four lights...\n\nFour green lights. Correct? Including the power power power lights... Power indicator lights. Yeah.\n\nOkay. How about the router? Can you tell me the make and model of the router? Run and model. Mhmm.\n\nTandem. Mhmm. Mhmm. 56. Gigabyte.\n\nOkay. How about the MAC address? MAC address. Underneath... Yeah.\n\nUnderneath the router, you'll see a sticker. Yes. Mhmm. Then 31, mhmm, zero one one five. Mhmm.\n\nEight zero Okay. Do you have an other router? Or... Right. Yes.\n\nThat's the only one. Okay. Okay, John. Is it okay if we power cycle power cycle the modem? Yeah.\n\nJust switch it switch it off for twenty minutes, then put it back in. So I'm going to log a ticket to the network team, then I get back to you once I hear an update from them for... They're going to further investigation why you're having intermittent connection, like you said... You mentioned earlier every morning. Then right now, you do not have an Internet as of the moment.\n\nYeah. Yeah. That's correct. Okay. So let's power cycle the router then switch it back on after twenty minutes.\n\nSorry. The modem. Yeah. Yeah. That's correct.\n\nUnplug it then put it back in after twenty minutes like what we did on your router. Yeah. No need for the router. Just the modem, the NTT box. Yeah.\n\nThen I'll give a callback, yeah, within this day for an update. Yeah. I'm going to give you a callback once I hear an update from the network team. Yeah. For the meantime, I'll also monitor your usage.\n\nI mean, once you switch on the NTD box again. Okay. Okay. Yeah. Sure.\n\nI'll give you a callback, Asa. Okay. Bye for now. Thank you as well.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.14336085319519043},{"text":"Good morning.","start":1.92,"end":2.6399999,"sentiment":"positive","sentiment_score":0.40572986006736755},{"text":"This is Maureen from Airtel.","start":2.6399999,"end":4.42,"sentiment":"positive","sentiment_score":0.35840895771980286},{"text":"Mhmm.","start":20.984999,"end":21.484999,"sentiment":"neutral","sentiment_score":-0.10115212202072144},{"text":"Okay.","start":35.71,"end":36.21,"sentiment":"neutral","sentiment_score":0.005809921771287918}],"sentiment":"neutral","sentiment_score":0.26515231616795065,"num_words":10,"start":1.52,"end":36.21},{"sentences":[{"text":"Is it working after you put it back?","start":36.83,"end":39.97,"sentiment":"neutral","sentiment_score":0.007309795008040965},{"text":"Yeah.","start":40.91,"end":41.41,"sentiment":"neutral","sentiment_score":-0.01202004123479128},{"text":"What do you mean of there's no Internet?","start":47.645,"end":49.985,"sentiment":"neutral","sentiment_score":-0.20336025208234787},{"text":"Okay.","start":78.825,"end":79.325,"sentiment":"neutral","sentiment_score":-0.031667791306972504},{"text":"Mhmm.","start":83.305,"end":83.7,"sentiment":"neutral","sentiment_score":-0.022372573614120483}],"sentiment":"neutral","sentiment_score":-0.08602442435528103,"num_words":19,"start":36.83,"end":83.7},{"sentences":[{"text":"Yeah.","start":105.715,"end":106.115,"sentiment":"neutral","sentiment_score":-0.02629787102341652},{"text":"I think the NTD is offline as of the moment.","start":106.115,"end":110.615,"sentiment":"neutral","sentiment_score":-0.10167935714125634},{"text":"Yeah.","start":112.6,"end":113.1,"sentiment":"neutral","sentiment_score":-0.010828591883182526},{"text":"That's why.","start":113.64,"end":114.46,"sentiment":"neutral","sentiment_score":-0.0350647009909153},{"text":"Did you also did you also switch off the NTD?","start":115.32,"end":121.020004,"sentiment":"neutral","sentiment_score":-0.046189891174435616}],"sentiment":"neutral","sentiment_score":-0.06608118116855621,"num_words":24,"start":105.715,"end":121.020004},{"sentences":[{"text":"The box on the wall, mount on your wall.","start":128.225,"end":131.285,"sentiment":"neutral","sentiment_score":-0.05172900151875284},{"text":"Sorry?","start":141.49,"end":141.99,"sentiment":"neutral","sentiment_score":-0.10190162807703018},{"text":"Okay.","start":146.93001,"end":147.43001,"sentiment":"neutral","sentiment_score":-0.0306138563901186},{"text":"Router and a modem?","start":153.005,"end":154.30501,"sentiment":"neutral","sentiment_score":-0.02655547996982932},{"text":"Yeah.","start":156.365,"end":156.845,"sentiment":"neutral","sentiment_score":-0.018926305696368217}],"sentiment":"neutral","sentiment_score":-0.045201545231975615,"num_words":16,"start":128.225,"end":156.845},{"sentences":[{"text":"Where is the modem located?","start":156.845,"end":158.785,"sentiment":"neutral","sentiment_score":-0.019987648352980614},{"text":"Mhmm.","start":175.45999,"end":175.95999,"sentiment":"neutral","sentiment_score":-0.014588804915547373},{"text":"Okay.","start":176.34,"end":176.81999,"sentiment":"neutral","sentiment_score":-0.003909480758011341},{"text":"Let me just check.","start":176.81999,"end":178.28,"sentiment":"neutral","sentiment_score":-0.009654918918386102},{"text":"I have a picture of your setup there.","start":184.575,"end":186.83499,"sentiment":"neutral","sentiment_score":0.05265696067363024}],"sentiment":"neutral","sentiment_score":0.01390523590931767,"num_words":19,"start":156.845,"end":186.83499},{"sentences":[{"text":"I'll email you shortly, then just reply to that email requesting a picture.","start":186.89499,"end":196.81999,"sentiment":"neutral","sentiment_score":-0.07567009888589382},{"text":"Okay.","start":200.31999,"end":200.81999,"sentiment":"neutral","sentiment_score":-0.10785660892724992},{"text":"Yeah.","start":200.95999,"end":201.36,"sentiment":"neutral","sentiment_score":-0.0941506400704384},{"text":"Sorry.","start":201.36,"end":201.86,"sentiment":"neutral","sentiment_score":-0.1294327676296234},{"text":"Let me check.","start":203.12,"end":204.57999,"sentiment":"neutral","sentiment_score":-0.06208321824669838}],"sentiment":"neutral","sentiment_score":-0.07902110299389613,"num_words":19,"start":186.89499,"end":204.57999},{"sentences":[{"text":"Hang on.","start":204.64,"end":205.37999,"sentiment":"neutral","sentiment_score":-0.02241531852632761},{"text":"No.","start":213.055,"end":213.555,"sentiment":"neutral","sentiment_score":-0.177641823887825},{"text":"Let's just stay it on online.","start":213.775,"end":217.95499,"sentiment":"neutral","sentiment_score":-0.08439855587979157},{"text":"Switch on.","start":219.12,"end":226.66,"sentiment":"neutral","sentiment_score":-0.03647813759744167},{"text":"Do you still have no Internet as of the moment?","start":229.36,"end":232.34,"sentiment":"neutral","sentiment_score":-0.14930039122700692}],"sentiment":"neutral","sentiment_score":-0.10927733255638963,"num_words":21,"start":204.64,"end":232.34},{"sentences":[{"text":"Okay.","start":234.58499,"end":235.08499,"sentiment":"neutral","sentiment_score":-0.09043461084365843},{"text":"Is it okay if I put you on hold?","start":241.78499,"end":243.305,"sentiment":"neutral","sentiment_score":-0.052709981385204524},{"text":"Let me just run some test...","start":243.305,"end":245.305,"sentiment":"neutral","sentiment_score":-0.01920500211417675},{"text":"Diagnose tick test on our end.","start":245.305,"end":247.85,"sentiment":"neutral","sentiment_score":-0.038544003230830036},{"text":"Is it okay if I put you on hold?","start":254.23001,"end":255.99,"sentiment":"neutral","sentiment_score":-0.027180222587452993}],"sentiment":"neutral","sentiment_score":-0.03728840253766506,"num_words":31,"start":234.58499,"end":255.99},{"sentences":[{"text":"Let me just run some diagnose tick test, yeah, on your end.","start":255.99,"end":259.685,"sentiment":"neutral","sentiment_score":0.00938088788340489},{"text":"K?","start":259.685,"end":259.925,"sentiment":"neutral","sentiment_score":0.01153741590678692},{"text":"Hang on.","start":259.925,"end":260.66498,"sentiment":"neutral","sentiment_score":0.009053241927176714},{"text":"Hello, John?","start":488.89502,"end":489.875,"sentiment":"neutral","sentiment_score":0.033824196085333824},{"text":"Yeah.","start":491.695,"end":492.195,"sentiment":"neutral","sentiment_score":0.09611931443214417}],"sentiment":"neutral","sentiment_score":0.016999014498045046,"num_words":18,"start":255.99,"end":492.195},{"sentences":[{"text":"Thank you for waiting.","start":492.73502,"end":493.875,"sentiment":"neutral","sentiment_score":0.31851399689912796},{"text":"You said there is a modem.","start":494.33502,"end":496.515,"sentiment":"neutral","sentiment_score":0.11128998796145122},{"text":"Right?","start":496.73502,"end":497.23502,"sentiment":"neutral","sentiment_score":0.09002567827701569},{"text":"Is the modem switch on or up?","start":499.45502,"end":506.18,"sentiment":"neutral","sentiment_score":0.0392930664654289},{"text":"Okay.","start":506.63998,"end":507.13998,"sentiment":"neutral","sentiment_score":0.006221356801688671}],"sentiment":"neutral","sentiment_score":0.12174181135273293,"num_words":19,"start":492.73502,"end":507.13998},{"sentences":[{"text":"Can you see what type of modem is it?","start":508.87997,"end":511.46,"sentiment":"neutral","sentiment_score":0.00009712225033177289},{"text":"Underneath, there should be a sticker or on the side of it where the details writ...","start":511.75998,"end":519.995,"sentiment":"neutral","sentiment_score":-0.013031535723712295},{"text":"Are written.","start":519.995,"end":520.655,"sentiment":"neutral","sentiment_score":-0.015080610755831003},{"text":"Should be...","start":523.515,"end":524.255,"sentiment":"neutral","sentiment_score":-0.011805631220340729},{"text":"Should start with letter C and M...","start":524.795,"end":527.455,"sentiment":"neutral","sentiment_score":-0.00937194177614791}],"sentiment":"neutral","sentiment_score":-0.009083515214216378,"num_words":36,"start":508.87997,"end":527.455},{"sentences":[{"text":"CM.","start":527.59503,"end":528.41504,"sentiment":"neutral","sentiment_score":-0.006392012350261211},{"text":"Okay.","start":540.87,"end":541.35,"sentiment":"neutral","sentiment_score":-0.002300034277141094},{"text":"How about the serial number?","start":541.35,"end":542.88995,"sentiment":"neutral","sentiment_score":-0.013625635765492916},{"text":"Can you dictate it?","start":543.785,"end":545.08496,"sentiment":"neutral","sentiment_score":-0.015788369113579392},{"text":"I'm try...","start":545.70496,"end":546.365,"sentiment":"neutral","sentiment_score":-0.013882922008633614}],"sentiment":"neutral","sentiment_score":-0.012903041994342437,"num_words":13,"start":527.59503,"end":546.365},{"sentences":[{"text":"I'll log a phone to the network team for them to further check the Internet.","start":546.665,"end":551.005,"sentiment":"neutral","sentiment_score":-0.014788648734490076},{"text":"Mhmm.","start":557.06,"end":557.56,"sentiment":"neutral","sentiment_score":-0.012698156759142876},{"text":"Sure.","start":560.01996,"end":560.51996,"sentiment":"neutral","sentiment_score":0.021223459392786023},{"text":"Mhmm.","start":568.815,"end":569.315,"sentiment":"neutral","sentiment_score":0.006423871964216232},{"text":"Five five zero four.","start":569.695,"end":573.395,"sentiment":"neutral","sentiment_score":-0.00026627746410667896}],"sentiment":"neutral","sentiment_score":-0.009452075739814476,"num_words":22,"start":546.665,"end":573.395},{"sentences":[{"text":"Mhmm.","start":573.455,"end":573.955,"sentiment":"neutral","sentiment_score":0.004564439412206411},{"text":"Five one.","start":578.015,"end":578.895,"sentiment":"neutral","sentiment_score":0.0018379907123744488},{"text":"Mhmm.","start":578.895,"end":579.395,"sentiment":"neutral","sentiment_score":0.0035224633757025003},{"text":"Four six 720.","start":582.09503,"end":589.56,"sentiment":"neutral","sentiment_score":-0.0008528555432955424},{"text":"Mhmm.","start":589.56,"end":590.06,"sentiment":"neutral","sentiment_score":0.007575470954179764}],"sentiment":"neutral","sentiment_score":0.0020974735671188682,"num_words":8,"start":573.455,"end":590.06},{"sentences":[{"text":"200.","start":597.495,"end":598.635,"sentiment":"neutral","sentiment_score":0.030904078856110573},{"text":"Thank you.","start":598.775,"end":599.515,"sentiment":"neutral","sentiment_score":0.24374311417341232},{"text":"How about the MAC address?","start":600.53503,"end":602.235,"sentiment":"neutral","sentiment_score":0.08375140875577927},{"text":"F...","start":607.175,"end":607.675,"sentiment":"neutral","sentiment_score":0.01596410945057869},{"text":"Letter f?","start":607.895,"end":608.775,"sentiment":"neutral","sentiment_score":-0.0004898030310869217}],"sentiment":"neutral","sentiment_score":0.08655744130638512,"num_words":11,"start":597.495,"end":608.775},{"sentences":[{"text":"Mhmm.","start":608.775,"end":609.175,"sentiment":"neutral","sentiment_score":-0.0010698905680328608},{"text":"2.","start":609.175,"end":609.675,"sentiment":"neutral","sentiment_score":-0.0015506017953157425},{"text":"Mhmm.","start":612.215,"end":612.715,"sentiment":"neutral","sentiment_score":0.0015979396412149072},{"text":"Mhmm.","start":621.80005,"end":621.88,"sentiment":"neutral","sentiment_score":0.002131963148713112},{"text":"0.","start":621.88,"end":622.38,"sentiment":"neutral","sentiment_score":0.0018741721287369728}],"sentiment":"neutral","sentiment_score":0.0005967165110632777,"num_words":5,"start":608.775,"end":622.38},{"sentences":[{"text":"Mhmm.","start":622.76,"end":623.26,"sentiment":"neutral","sentiment_score":0.0002470836043357849},{"text":"Two.","start":624.52,"end":625.02,"sentiment":"neutral","sentiment_score":0.0011538465041667223},{"text":"Seven.","start":625.575,"end":626.075,"sentiment":"neutral","sentiment_score":0.001003147568553686},{"text":"8.","start":627.17505,"end":627.67505,"sentiment":"neutral","sentiment_score":0.0018609571270644665},{"text":"Mhmm.","start":627.815,"end":628.315,"sentiment":"neutral","sentiment_score":0.0031014021951705217}],"sentiment":"neutral","sentiment_score":0.0014732873998582364,"num_words":5,"start":622.76,"end":628.315},{"sentences":[{"text":"7983.","start":631.015,"end":632.85504,"sentiment":"neutral","sentiment_score":0.0017338237958028913},{"text":"Okay.","start":632.85504,"end":633.35504,"sentiment":"neutral","sentiment_score":0.005372225306928158},{"text":"When I told you to power cycle, did you power cycle that modem as well?","start":637.17505,"end":646.27,"sentiment":"neutral","sentiment_score":-0.06820925722519557},{"text":"Okay.","start":646.27,"end":646.51,"sentiment":"neutral","sentiment_score":-0.10302094370126724},{"text":"Only the router.","start":646.51,"end":647.49005,"sentiment":"neutral","sentiment_score":-0.12588305274645487}],"sentiment":"neutral","sentiment_score":-0.07127156720075402,"num_words":21,"start":631.015,"end":647.49005},{"sentences":[{"text":"Okay.","start":650.75,"end":651.25,"sentiment":"neutral","sentiment_score":0.05184075981378555},{"text":"Okay.","start":653.595,"end":653.995,"sentiment":"neutral","sentiment_score":0.05754849314689636},{"text":"Let me just check.","start":653.995,"end":655.21497,"sentiment":"neutral","sentiment_score":0.048471374437212944},{"text":"So the NTD LEDs has power status.","start":657.195,"end":659.77496,"sentiment":"neutral","sentiment_score":0.06836382299661636},{"text":"Is that correct?","start":659.83496,"end":660.65497,"sentiment":"neutral","sentiment_score":0.04846862082680067}],"sentiment":"neutral","sentiment_score":0.05795171088539064,"num_words":16,"start":650.75,"end":660.65497},{"sentences":[{"text":"Power lights.","start":661.51495,"end":662.39496,"sentiment":"neutral","sentiment_score":0.09323360398411751},{"text":"Yeah.","start":662.39496,"end":662.89496,"sentiment":"neutral","sentiment_score":0.11835242807865144},{"text":"Can you see the downstream status as well?","start":666.97,"end":669.63,"sentiment":"neutral","sentiment_score":0.03153269598260522},{"text":"Downstream status and the upstream.","start":672.57,"end":674.75,"sentiment":"neutral","sentiment_score":-0.08113007172942162},{"text":"Okay.","start":680.065,"end":680.545,"sentiment":"neutral","sentiment_score":-0.17754551768302915}],"sentiment":"neutral","sentiment_score":-0.0015361572013181783,"num_words":17,"start":661.51495,"end":680.545},{"sentences":[{"text":"Let me just check.","start":680.545,"end":682.405,"sentiment":"neutral","sentiment_score":-0.07712125219404697},{"text":"Is there lights flashing or solid on that modem?","start":684.705,"end":689.525,"sentiment":"neutral","sentiment_score":-0.08234433622823821},{"text":"Four lightbulent.","start":692.76,"end":694.94,"sentiment":"neutral","sentiment_score":-0.05799484811723232},{"text":"Okay.","start":695.24,"end":695.74,"sentiment":"neutral","sentiment_score":-0.012644190341234207},{"text":"Have...","start":707.725,"end":708.225,"sentiment":"neutral","sentiment_score":-0.01458023115992546}],"sentiment":"neutral","sentiment_score":-0.07016459720976212,"num_words":17,"start":680.545,"end":708.225},{"sentences":[{"text":"Can you see the link status on the modem?","start":708.445,"end":711.185,"sentiment":"neutral","sentiment_score":-0.059391347070535026},{"text":"Yeah.","start":715.245,"end":715.745,"sentiment":"neutral","sentiment_score":-0.030140873044729233},{"text":"Is there, like, saying link status?","start":716.605,"end":719.585,"sentiment":"neutral","sentiment_score":-0.048091305419802666},{"text":"Okay.","start":729.82,"end":730.32,"sentiment":"neutral","sentiment_score":-0.011990342289209366},{"text":"As of the moment, you're seeing four lights...","start":730.7,"end":733.26,"sentiment":"neutral","sentiment_score":-0.020556561183184385}],"sentiment":"neutral","sentiment_score":-0.041186146438121796,"num_words":25,"start":708.445,"end":733.26},{"sentences":[{"text":"Four green lights.","start":733.26,"end":734.14,"sentiment":"neutral","sentiment_score":0.0006813133756319681},{"text":"Correct?","start":734.14,"end":734.64,"sentiment":"neutral","sentiment_score":0.017374113202095032},{"text":"Including the power power power lights...","start":735.165,"end":737.90497,"sentiment":"neutral","sentiment_score":0.017222330439835787},{"text":"Power indicator lights.","start":738.205,"end":739.40497,"sentiment":"neutral","sentiment_score":0.039332484205563865},{"text":"Yeah.","start":739.40497,"end":739.64496,"sentiment":"neutral","sentiment_score":0.04598710313439369}],"sentiment":"neutral","sentiment_score":0.02048118512279221,"num_words":14,"start":733.26,"end":739.64496},{"sentences":[{"text":"Okay.","start":739.64496,"end":740.14496,"sentiment":"neutral","sentiment_score":0.039247408509254456},{"text":"How about the router?","start":743.805,"end":745.105,"sentiment":"neutral","sentiment_score":0.021975001320242882},{"text":"Can you tell me the make and model of the router?","start":745.565,"end":748.14496,"sentiment":"neutral","sentiment_score":0.025723313066092404},{"text":"Run and model.","start":748.44995,"end":750.55,"sentiment":"neutral","sentiment_score":0.021800420557459194},{"text":"Mhmm.","start":751.41,"end":751.91,"sentiment":"neutral","sentiment_score":0.01713537983596325}],"sentiment":"neutral","sentiment_score":0.024632024951279162,"num_words":20,"start":739.64496,"end":751.91},{"sentences":[{"text":"Tandem.","start":755.25,"end":755.75,"sentiment":"neutral","sentiment_score":0.022388752549886703},{"text":"Mhmm.","start":756.93,"end":757.43,"sentiment":"neutral","sentiment_score":0.011031374335289},{"text":"Mhmm.","start":759.41,"end":759.91,"sentiment":"neutral","sentiment_score":0.011878566816449164},{"text":"56.","start":760.85,"end":761.75,"sentiment":"neutral","sentiment_score":0.01443636789917946},{"text":"Gigabyte.","start":763.78503,"end":764.28503,"sentiment":"neutral","sentiment_score":0.028013592585921288}],"sentiment":"neutral","sentiment_score":0.017549730837345123,"num_words":5,"start":755.25,"end":764.28503},{"sentences":[{"text":"Okay.","start":765.705,"end":766.205,"sentiment":"neutral","sentiment_score":0.013712107203900814},{"text":"How about the MAC address?","start":767.065,"end":768.445,"sentiment":"neutral","sentiment_score":-0.0018910422921180725},{"text":"MAC address.","start":771.78503,"end":772.60504,"sentiment":"neutral","sentiment_score":-0.010093669407069683},{"text":"Underneath...","start":776.505,"end":777.005,"sentiment":"neutral","sentiment_score":-0.02104182541370392},{"text":"Yeah.","start":778.01,"end":778.33,"sentiment":"neutral","sentiment_score":0.019141923636198044}],"sentiment":"neutral","sentiment_score":-0.0017830344848334789,"num_words":10,"start":765.705,"end":778.33},{"sentences":[{"text":"Underneath the router, you'll see a sticker.","start":778.33,"end":780.91,"sentiment":"neutral","sentiment_score":0.020890445381935154},{"text":"Yes.","start":795.065,"end":795.545,"sentiment":"neutral","sentiment_score":0.01547813881188631},{"text":"Mhmm.","start":795.545,"end":796.045,"sentiment":"neutral","sentiment_score":0.008777623996138573},{"text":"Then 31, mhmm, zero one one five.","start":799.945,"end":805.42004,"sentiment":"neutral","sentiment_score":0.00726450899881976},{"text":"Mhmm.","start":805.42004,"end":805.92004,"sentiment":"neutral","sentiment_score":0.007612738758325577}],"sentiment":"neutral","sentiment_score":0.013467834248919697,"num_words":17,"start":778.33,"end":805.92004},{"sentences":[{"text":"Eight zero Okay.","start":809.26,"end":818.825,"sentiment":"neutral","sentiment_score":0.0018896310551402469},{"text":"Do you have an other router?","start":824.325,"end":826.905,"sentiment":"neutral","sentiment_score":-0.04236497854193052},{"text":"Or...","start":827.84503,"end":828.325,"sentiment":"neutral","sentiment_score":-0.06946277618408203},{"text":"Right.","start":828.325,"end":828.80505,"sentiment":"neutral","sentiment_score":-0.027506200596690174},{"text":"Yes.","start":828.80505,"end":829.30505,"sentiment":"neutral","sentiment_score":0.048269107937812805}],"sentiment":"neutral","sentiment_score":-0.024768403910760146,"num_words":12,"start":809.26,"end":829.30505},{"sentences":[{"text":"That's the only one.","start":829.445,"end":830.405,"sentiment":"neutral","sentiment_score":-0.01274601835757494},{"text":"Okay.","start":830.405,"end":830.905,"sentiment":"neutral","sentiment_score":0.057463690638542175},{"text":"Okay, John.","start":889.25,"end":889.99,"sentiment":"neutral","sentiment_score":0.06242275796830654},{"text":"Is it okay if we power cycle power cycle the modem?","start":890.29004,"end":898.23004,"sentiment":"neutral","sentiment_score":0.06191619214686481},{"text":"Yeah.","start":901.65,"end":902.15,"sentiment":"neutral","sentiment_score":0.09727223217487337}],"sentiment":"neutral","sentiment_score":0.04787765678606535,"num_words":19,"start":829.445,"end":902.15},{"sentences":[{"text":"Just switch it switch it off for twenty minutes, then put it back in.","start":902.565,"end":907.385,"sentiment":"neutral","sentiment_score":0.03335440092320953},{"text":"So I'm going to log a ticket to the network team, then I get back to you once I hear an update from them for...","start":907.60504,"end":916.745,"sentiment":"neutral","sentiment_score":0.012912295311689376},{"text":"They're going to further investigation why you're having intermittent connection, like you said...","start":918.02,"end":926.26,"sentiment":"neutral","sentiment_score":-0.13758539121884567},{"text":"You mentioned earlier every morning.","start":926.26,"end":928.36,"sentiment":"neutral","sentiment_score":-0.12656086832284927},{"text":"Then right now, you do not have an Internet as of the moment.","start":928.82,"end":932.28,"sentiment":"neutral","sentiment_score":-0.27842962168730223}],"sentiment":"neutral","sentiment_score":-0.0750175787668143,"num_words":70,"start":902.565,"end":932.28},{"sentences":[{"text":"Yeah.","start":935.545,"end":935.865,"sentiment":"neutral","sentiment_score":-0.08132262527942657},{"text":"Yeah.","start":935.865,"end":936.185,"sentiment":"neutral","sentiment_score":0.010363802313804626},{"text":"That's correct.","start":936.185,"end":937.005,"sentiment":"neutral","sentiment_score":0.07896280661225319},{"text":"Okay.","start":937.065,"end":937.46497,"sentiment":"neutral","sentiment_score":0.0485585555434227},{"text":"So let's power cycle the router then switch it back on after twenty minutes.","start":937.46497,"end":944.125,"sentiment":"neutral","sentiment_score":0.04805057628878525}],"sentiment":"neutral","sentiment_score":0.042538600728700034,"num_words":19,"start":935.545,"end":944.125},{"sentences":[{"text":"Sorry.","start":948.11,"end":948.43,"sentiment":"neutral","sentiment_score":-0.05538676306605339},{"text":"The modem.","start":948.43,"end":949.17,"sentiment":"neutral","sentiment_score":-0.04036835953593254},{"text":"Yeah.","start":951.07,"end":951.57,"sentiment":"neutral","sentiment_score":0.012929163873195648},{"text":"Yeah.","start":954.19,"end":954.69,"sentiment":"neutral","sentiment_score":0.05575655773282051},{"text":"That's correct.","start":954.75,"end":955.55,"sentiment":"neutral","sentiment_score":0.11518821865320206}],"sentiment":"neutral","sentiment_score":0.02327695382492883,"num_words":7,"start":948.11,"end":955.55},{"sentences":[{"text":"Unplug it then put it back in after twenty minutes like what we did on your router.","start":955.55,"end":960.775,"sentiment":"neutral","sentiment_score":0.03391936355653931},{"text":"Yeah.","start":960.835,"end":961.335,"sentiment":"neutral","sentiment_score":0.05764608830213547},{"text":"No need for the router.","start":967.315,"end":968.775,"sentiment":"neutral","sentiment_score":-0.07883773595094681},{"text":"Just the modem, the NTT box.","start":969.075,"end":972.355,"sentiment":"neutral","sentiment_score":0.0014642087432245414},{"text":"Yeah.","start":972.355,"end":972.855,"sentiment":"neutral","sentiment_score":0.04342232644557953}],"sentiment":"neutral","sentiment_score":0.009743138930449884,"num_words":30,"start":955.55,"end":972.855},{"sentences":[{"text":"Then I'll give a callback, yeah, within this day for an update.","start":975.57,"end":980.55005,"sentiment":"neutral","sentiment_score":0.000019212432865363855},{"text":"Yeah.","start":980.69,"end":981.19,"sentiment":"neutral","sentiment_score":-0.039418406784534454},{"text":"I'm going to give you a callback once I hear an update from the network team.","start":985.805,"end":990.545,"sentiment":"neutral","sentiment_score":-0.013062069658190012},{"text":"Yeah.","start":992.605,"end":992.925,"sentiment":"neutral","sentiment_score":0.09961201250553132},{"text":"For the meantime, I'll also monitor your usage.","start":992.925,"end":996.46497,"sentiment":"neutral","sentiment_score":0.08782904967665672}],"sentiment":"neutral","sentiment_score":0.014580616784147233,"num_words":38,"start":975.57,"end":996.46497},{"sentences":[{"text":"I mean, once you switch on the NTD box again.","start":997.40497,"end":1003.66003,"sentiment":"neutral","sentiment_score":0.0584893099963665},{"text":"Okay.","start":1007.48004,"end":1007.98004,"sentiment":"neutral","sentiment_score":0.03868543729186058},{"text":"Okay.","start":1008.84,"end":1009.32,"sentiment":"neutral","sentiment_score":0.08183793723583221},{"text":"Yeah.","start":1009.32,"end":1009.82,"sentiment":"neutral","sentiment_score":0.10872457921504974},{"text":"Sure.","start":1010.04004,"end":1010.54004,"sentiment":"neutral","sentiment_score":0.1482141613960266}],"sentiment":"neutral","sentiment_score":0.06873965822160244,"num_words":14,"start":997.40497,"end":1010.54004},{"sentences":[{"text":"I'll give you a callback, Asa.","start":1011.7549,"end":1013.4549,"sentiment":"neutral","sentiment_score":0.10253736252586047},{"text":"Okay.","start":1013.67487,"end":1014.17487,"sentiment":"neutral","sentiment_score":0.13151082396507263},{"text":"Bye for now.","start":1014.47485,"end":1015.53485,"sentiment":"neutral","sentiment_score":0.24694748719533285},{"text":"Thank you as well.","start":1015.7549,"end":1017.1349,"sentiment":"positive","sentiment_score":0.5121464561671019}],"sentiment":"neutral","sentiment_score":0.2525830918124744,"num_words":14,"start":1011.7549,"end":1017.1349}]}}]},{"alternatives":[{"transcript":"How are you? It's... My name is Josh. My account number, 1271. I I rang up earlier with the problem with the the router. The Internet, and and I spoke to one of the technicians, and she told me to disconnect for twenty minutes and then replug it in and then call you back. It's working. Yeah. Yes. Now... It's just gone off again. There's no Internet. The on the router, I've got a red foot... The red light is splashing. And the and the modem is also off. It's starting to signal up again. It's on two lights. Hang on a sec. It should come back on. Okay. Three lights. Waiting for the fourth light. K. Come on. Okay. I've got all four lights, but I've still got the red flashing light. The... What's that? The... We're talking about the modem. I haven't got any... I haven't got a box on the wall. I I haven't got a box on the wall. All I've got is the... Is a router and a modem. Yeah. The modem is right next to the Rambo. Yeah. It's in the lantern, you know, I don't know. The problem is I haven't got I haven't got Internet. Would it help if I unplug the router again and plug it back in? No. No. Sorry. What was that? Yeah. Yeah. Okay. Hello? Yep. Yes. All four, what's the... There. Okay. Hello. C m three five zero zero. The the the serial number... Hang on. Okay. 5 584 451 46740... That's 3200. Okay. FB2, B for Bob, F for... So it's F for Fred, B for Bob, 20D 27 A 1983. No. Yes. Yes. Yep. These? I I don't understand that. On the on the on the modem is solid. Four lights. Delete status. Where where do I find that? Correct. Yep. Okay. It's the v. Where do I find that? On the on the box? Yeah. Is it the... Where it starts EF? EF731 0115 38000049. No. That's the only one. Yeah. Okay. Okay. Yeah. At the moment, there's no Internet. No. The router or the modem? The modem. So I just unplug the power? Okay. In the regular as well? Modem. Okay. Alright. So... Sorry. You gotta call me back? Okay. Thank you. Uh-huh. Okay. So I'll wait for your call. Okay. Okay. Okay. Thank you. Bye.","confidence":0.984375,"words":[{"word":"how","start":5.3599997,"end":5.52,"confidence":0.90625,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.36014819145202637},{"word":"are","start":5.52,"end":5.8399997,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.3056705892086029},{"word":"you","start":5.8399997,"end":6.08,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.27937331795692444},{"word":"it's","start":6.08,"end":6.58,"confidence":0.9980469,"punctuated_word":"It's...","sentiment":"neutral","sentiment_score":0.042976610362529755},{"word":"my","start":6.96,"end":7.12,"confidence":0.9902344,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.029874661937355995},{"word":"name","start":7.12,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.03636514395475387},{"word":"is","start":7.3599997,"end":7.44,"confidence":0.6347656,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04011590778827667},{"word":"josh","start":7.44,"end":7.94,"confidence":0.34692383,"punctuated_word":"Josh.","sentiment":"neutral","sentiment_score":0.01900556683540344},{"word":"my","start":9.04,"end":9.28,"confidence":0.9526367,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.017568349838256836},{"word":"account","start":9.28,"end":9.679999,"confidence":0.9970703,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.03833494335412979},{"word":"number","start":9.679999,"end":10.179999,"confidence":0.8779297,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.03046451136469841},{"word":"1271","start":10.8,"end":12.42,"confidence":0.9879761,"punctuated_word":"1271.","sentiment":"neutral","sentiment_score":0.03613727539777756},{"word":"i","start":15.575,"end":15.974999,"confidence":0.9614258,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.028568830341100693},{"word":"i","start":15.974999,"end":16.135,"confidence":0.9580078,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.053099919110536575},{"word":"rang","start":16.135,"end":16.375,"confidence":0.99316406,"punctuated_word":"rang","sentiment":"neutral","sentiment_score":-0.06560413539409637},{"word":"up","start":16.375,"end":16.615,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.05947011709213257},{"word":"earlier","start":16.615,"end":17.095,"confidence":0.78466797,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":-0.07795709371566772},{"word":"with","start":17.095,"end":17.335,"confidence":0.9838867,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.09562213718891144},{"word":"the","start":17.335,"end":17.494999,"confidence":0.7338867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1159706562757492},{"word":"problem","start":17.494999,"end":17.815,"confidence":0.9863281,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.10177569091320038},{"word":"with","start":17.815,"end":18.315,"confidence":0.9892578,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1287996917963028},{"word":"the","start":19.814999,"end":20.135,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11903239041566847},{"word":"the","start":20.135,"end":20.295,"confidence":0.5366211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12880472838878632},{"word":"router","start":20.295,"end":20.795,"confidence":0.5515747,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.1426781862974167},{"word":"the","start":22.375,"end":22.535,"confidence":0.24475098,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.1873275190591812},{"word":"internet","start":22.535,"end":23.035,"confidence":0.43432617,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.18922267854213717},{"word":"and","start":23.415,"end":23.915,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16028578579425812},{"word":"and","start":24.134998,"end":24.634998,"confidence":0.96777344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1620389223098755},{"word":"i","start":24.775,"end":24.935,"confidence":0.91259766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1674010008573532},{"word":"spoke","start":24.935,"end":25.255,"confidence":0.9921875,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.1528923213481903},{"word":"to","start":25.255,"end":25.415,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15431766211986542},{"word":"one","start":25.415,"end":25.575,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.1452007293701172},{"word":"of","start":25.575,"end":25.735,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.15845607221126556},{"word":"the","start":25.735,"end":25.895,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1592428833246231},{"word":"technicians","start":25.895,"end":26.395,"confidence":0.8071289,"punctuated_word":"technicians,","sentiment":"neutral","sentiment_score":-0.10111383348703384},{"word":"and","start":26.695,"end":27.195,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1575871855020523},{"word":"she","start":27.415,"end":27.654999,"confidence":0.9902344,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.18463176488876343},{"word":"told","start":27.654999,"end":27.974998,"confidence":0.9970703,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.23243680596351624},{"word":"me","start":27.974998,"end":28.215,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.22197768092155457},{"word":"to","start":28.215,"end":28.715,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24129760265350345},{"word":"disconnect","start":29.09,"end":29.59,"confidence":0.99902344,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.24503235518932345},{"word":"for","start":29.65,"end":29.970001,"confidence":0.96972656,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2649698853492737},{"word":"twenty","start":29.970001,"end":30.29,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.2722223997116089},{"word":"minutes","start":30.29,"end":30.77,"confidence":1.0,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":-0.24257792532444},{"word":"and","start":30.77,"end":31.09,"confidence":0.74316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.24961157143115997},{"word":"then","start":31.09,"end":31.33,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.17118801176548004},{"word":"replug","start":31.33,"end":31.810001,"confidence":0.98999023,"punctuated_word":"replug","sentiment":"neutral","sentiment_score":-0.20815147459506989},{"word":"it","start":31.810001,"end":31.970001,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.21210746467113495},{"word":"in","start":31.970001,"end":32.47,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.17517955601215365},{"word":"and","start":32.69,"end":32.85,"confidence":0.8125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1879677176475525},{"word":"then","start":32.85,"end":33.170002,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.1797078400850296},{"word":"call","start":33.170002,"end":33.41,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1890615671873093},{"word":"you","start":33.41,"end":33.65,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19411486387252808},{"word":"back","start":33.65,"end":34.15,"confidence":0.9995117,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.14739641547203064},{"word":"it's","start":38.61,"end":38.93,"confidence":0.8232422,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.011008035391569138},{"word":"working","start":38.93,"end":39.41,"confidence":0.8496094,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.01828674226999283},{"word":"yeah","start":39.41,"end":39.91,"confidence":0.9604492,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.004004708491265774},{"word":"yes","start":40.37,"end":40.87,"confidence":0.91552734,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.00012306589633226395},{"word":"now","start":41.585003,"end":42.085003,"confidence":0.4248047,"punctuated_word":"Now...","sentiment":"neutral","sentiment_score":-0.029307665303349495},{"word":"it's","start":42.945,"end":43.185,"confidence":0.96484375,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.20219546556472776},{"word":"just","start":43.185,"end":43.425003,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2330711930990219},{"word":"gone","start":43.425003,"end":43.745003,"confidence":0.52197266,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":-0.24072128534317017},{"word":"off","start":43.745003,"end":43.985,"confidence":0.99902344,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.23723749816417697},{"word":"again","start":43.985,"end":44.485,"confidence":0.99902344,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.25532230734825134},{"word":"there's","start":50.865,"end":51.265,"confidence":0.826416,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.2400238960981369},{"word":"no","start":51.265,"end":51.505,"confidence":0.9589844,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.2689812183380127},{"word":"internet","start":51.505,"end":52.005,"confidence":0.88671875,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.1961633712053299},{"word":"the","start":52.465,"end":52.965,"confidence":0.79248047,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.13620562851428986},{"word":"on","start":57.469997,"end":57.629997,"confidence":0.8354492,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.12943421304225922},{"word":"the","start":57.629997,"end":57.79,"confidence":0.8178711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14709490537643433},{"word":"router","start":57.79,"end":58.27,"confidence":0.6586914,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.12706294655799866},{"word":"i've","start":58.27,"end":58.43,"confidence":0.9995117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.09353043138980864},{"word":"got","start":58.43,"end":58.93,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.085495725274086},{"word":"a","start":59.55,"end":59.71,"confidence":0.8388672,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0956386998295784},{"word":"red","start":59.71,"end":59.949997,"confidence":0.48486328,"punctuated_word":"red","sentiment":"neutral","sentiment_score":-0.07867568731307983},{"word":"foot","start":59.949997,"end":60.449997,"confidence":0.5600586,"punctuated_word":"foot...","sentiment":"neutral","sentiment_score":-0.08226720988750458},{"word":"the","start":60.829998,"end":61.329998,"confidence":0.9921875,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.2926511764526367},{"word":"red","start":62.51,"end":62.829998,"confidence":0.96972656,"punctuated_word":"red","sentiment":"neutral","sentiment_score":-0.24112699925899503},{"word":"light","start":62.829998,"end":63.23,"confidence":0.7207031,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.21819254755973816},{"word":"is","start":63.23,"end":63.47,"confidence":0.6298828,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3571524918079376},{"word":"splashing","start":63.47,"end":63.97,"confidence":0.6669922,"punctuated_word":"splashing.","sentiment":"neutral","sentiment_score":-0.2828521430492401},{"word":"and","start":66.35,"end":66.67,"confidence":0.9614258,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.26206204295158386},{"word":"the","start":66.67,"end":67.17,"confidence":0.8984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26939085125923157},{"word":"and","start":68.415,"end":68.655,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.24692577123641968},{"word":"the","start":68.655,"end":68.815,"confidence":0.99316406,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.34816986322402954},{"word":"modem","start":68.815,"end":69.315,"confidence":1.0,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":-0.31584811210632324},{"word":"is","start":69.455,"end":69.775,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3748352825641632},{"word":"also","start":69.775,"end":70.275,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.3050965368747711},{"word":"off","start":70.415,"end":70.915,"confidence":0.98583984,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.2806546092033386},{"word":"it's","start":71.215004,"end":71.715004,"confidence":0.9980469,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2506352663040161},{"word":"starting","start":72.095,"end":72.415,"confidence":0.9941406,"punctuated_word":"starting","sentiment":"neutral","sentiment_score":-0.30086183547973633},{"word":"to","start":72.415,"end":72.655,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24302026629447937},{"word":"signal","start":72.655,"end":73.135,"confidence":0.89746094,"punctuated_word":"signal","sentiment":"neutral","sentiment_score":-0.2469444125890732},{"word":"up","start":73.135,"end":73.375,"confidence":0.9951172,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.2234843373298645},{"word":"again","start":73.375,"end":73.695,"confidence":0.9589844,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.21580880880355835},{"word":"it's","start":73.695,"end":73.935005,"confidence":0.99560547,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.09691675007343292},{"word":"on","start":73.935005,"end":74.435005,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.053363438695669174},{"word":"two","start":75.135,"end":75.635,"confidence":0.99902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.08472467958927155},{"word":"lights","start":76.335,"end":76.815,"confidence":0.97314453,"punctuated_word":"lights.","sentiment":"neutral","sentiment_score":-0.07618169486522675},{"word":"hang","start":76.815,"end":77.055,"confidence":1.0,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.06424062699079514},{"word":"on","start":77.055,"end":77.215004,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05207815393805504},{"word":"a","start":77.215004,"end":77.375,"confidence":0.9472656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05173163861036301},{"word":"sec","start":77.375,"end":77.875,"confidence":0.93969727,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.05568208545446396},{"word":"it","start":78.495,"end":78.815,"confidence":0.9892578,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.02353721298277378},{"word":"should","start":78.815,"end":79.055,"confidence":0.6455078,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.01596016064286232},{"word":"come","start":79.055,"end":79.295,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.0231041107326746},{"word":"back","start":79.295,"end":79.535,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.033529892563819885},{"word":"on","start":79.535,"end":80.035,"confidence":1.0,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.03902788460254669},{"word":"okay","start":80.590004,"end":81.090004,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02249233052134514},{"word":"three","start":81.23,"end":81.39,"confidence":0.77246094,"punctuated_word":"Three","sentiment":"neutral","sentiment_score":-0.019668634980916977},{"word":"lights","start":81.39,"end":81.89,"confidence":0.9030762,"punctuated_word":"lights.","sentiment":"neutral","sentiment_score":-0.027219807729125023},{"word":"waiting","start":85.950005,"end":86.270004,"confidence":0.8613281,"punctuated_word":"Waiting","sentiment":"neutral","sentiment_score":-0.036632150411605835},{"word":"for","start":86.270004,"end":86.770004,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04288255423307419},{"word":"the","start":87.55,"end":87.71,"confidence":0.8510742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03258263319730759},{"word":"fourth","start":87.71,"end":88.11,"confidence":0.86572266,"punctuated_word":"fourth","sentiment":"neutral","sentiment_score":-0.031205616891384125},{"word":"light","start":88.11,"end":88.61,"confidence":0.96850586,"punctuated_word":"light.","sentiment":"neutral","sentiment_score":-0.03873520344495773},{"word":"k","start":100.825,"end":101.325,"confidence":0.58569336,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":-0.015019835904240608},{"word":"come","start":101.545,"end":101.865,"confidence":0.95410156,"punctuated_word":"Come","sentiment":"neutral","sentiment_score":-0.011016180738806725},{"word":"on","start":101.865,"end":102.365,"confidence":0.98999023,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.011822467669844627},{"word":"okay","start":111.4,"end":111.88,"confidence":0.9133301,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02110663056373596},{"word":"i've","start":111.88,"end":112.04,"confidence":0.85839844,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.011164582334458828},{"word":"got","start":112.04,"end":112.28,"confidence":0.8701172,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.007995489984750748},{"word":"all","start":112.28,"end":112.44,"confidence":0.9980469,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.0042286161333322525},{"word":"four","start":112.44,"end":112.84,"confidence":0.9770508,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.007607008330523968},{"word":"lights","start":112.84,"end":113.34,"confidence":0.7270508,"punctuated_word":"lights,","sentiment":"neutral","sentiment_score":-0.008632807061076164},{"word":"but","start":115.08,"end":115.32,"confidence":0.9741211,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.034003157168626785},{"word":"i've","start":115.32,"end":115.479996,"confidence":0.954834,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.04299138113856315},{"word":"still","start":115.479996,"end":115.72,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.04785158112645149},{"word":"got","start":115.72,"end":115.88,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.04247559979557991},{"word":"the","start":115.88,"end":116.119995,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04596114903688431},{"word":"red","start":116.119995,"end":116.36,"confidence":0.9980469,"punctuated_word":"red","sentiment":"neutral","sentiment_score":-0.046697814017534256},{"word":"flashing","start":116.36,"end":116.86,"confidence":1.0,"punctuated_word":"flashing","sentiment":"neutral","sentiment_score":-0.04144638776779175},{"word":"light","start":117.4,"end":117.9,"confidence":0.9880371,"punctuated_word":"light.","sentiment":"neutral","sentiment_score":-0.0573926642537117},{"word":"the","start":124.635,"end":125.135,"confidence":0.6533203,"punctuated_word":"The...","sentiment":"neutral","sentiment_score":-0.03743597120046616},{"word":"what's","start":125.755005,"end":126.075005,"confidence":0.8881836,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.039349786937236786},{"word":"that","start":126.075005,"end":126.315,"confidence":0.984375,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.03832533955574035},{"word":"the","start":126.315,"end":126.815,"confidence":0.9760742,"punctuated_word":"The...","sentiment":"neutral","sentiment_score":-0.03099576011300087},{"word":"we're","start":126.875,"end":127.035,"confidence":0.42163086,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.057977043092250824},{"word":"talking","start":127.035,"end":127.355,"confidence":0.99316406,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":-0.032329950481653214},{"word":"about","start":127.355,"end":127.515,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.04248931258916855},{"word":"the","start":127.515,"end":127.675,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.059199437499046326},{"word":"modem","start":127.675,"end":128.175,"confidence":0.75805664,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":-0.044097624719142914},{"word":"i","start":133.33,"end":133.41,"confidence":0.73828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11569081246852876},{"word":"haven't","start":133.41,"end":133.65001,"confidence":0.99365234,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.13391290605068207},{"word":"got","start":133.65001,"end":133.89,"confidence":0.99316406,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.13294348120689392},{"word":"any","start":133.89,"end":134.39,"confidence":0.82910156,"punctuated_word":"any...","sentiment":"neutral","sentiment_score":-0.1517309844493866},{"word":"i","start":134.85,"end":135.01001,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1598336398601532},{"word":"haven't","start":135.01001,"end":135.33,"confidence":0.9951172,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.135001540184021},{"word":"got","start":135.33,"end":135.49,"confidence":0.99609375,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.15571218729019165},{"word":"a","start":135.49,"end":135.57,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1419636607170105},{"word":"box","start":135.57,"end":135.89,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.14573916792869568},{"word":"on","start":135.89,"end":136.05,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.13223329186439514},{"word":"the","start":136.05,"end":136.13,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12535430490970612},{"word":"wall","start":136.13,"end":136.63,"confidence":0.99902344,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":-0.12729284167289734},{"word":"i","start":142.53,"end":143.03,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1273179054260254},{"word":"i","start":143.41,"end":143.49,"confidence":0.6333008,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14948926866054535},{"word":"haven't","start":143.49,"end":143.81,"confidence":0.99658203,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.127889484167099},{"word":"got","start":143.81,"end":143.97,"confidence":0.99316406,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1459294706583023},{"word":"a","start":143.97,"end":144.13,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1331961154937744},{"word":"box","start":144.13,"end":144.45,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.1221228539943695},{"word":"on","start":144.45,"end":144.61,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.117405503988266},{"word":"the","start":144.61,"end":144.69,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12455008924007416},{"word":"wall","start":144.69,"end":145.19,"confidence":0.99902344,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":-0.1027042269706726},{"word":"all","start":146.545,"end":146.625,"confidence":0.8730469,"punctuated_word":"All","sentiment":"neutral","sentiment_score":-0.0917552262544632},{"word":"i've","start":146.625,"end":146.945,"confidence":0.9851074,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.05655638501048088},{"word":"got","start":146.945,"end":147.185,"confidence":0.9633789,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.02796883136034012},{"word":"is","start":147.185,"end":147.345,"confidence":0.9633789,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02492993138730526},{"word":"the","start":147.345,"end":147.845,"confidence":0.8701172,"punctuated_word":"the...","sentiment":"neutral","sentiment_score":-0.02643580362200737},{"word":"is","start":147.905,"end":148.065,"confidence":0.9580078,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03117063269019127},{"word":"a","start":148.065,"end":148.30501,"confidence":0.74560547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01861678808927536},{"word":"router","start":148.30501,"end":148.80501,"confidence":0.91845703,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.0306059829890728},{"word":"and","start":149.265,"end":149.505,"confidence":0.96875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.042021166533231735},{"word":"a","start":149.505,"end":149.585,"confidence":0.81640625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.030554499477148056},{"word":"modem","start":149.585,"end":150.085,"confidence":0.9941406,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":-0.03584001958370209},{"word":"yeah","start":154.865,"end":155.365,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.018407262861728668},{"word":"the","start":160.225,"end":160.38501,"confidence":0.99609375,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.02386796846985817},{"word":"modem","start":160.38501,"end":160.785,"confidence":1.0,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":-0.011243490502238274},{"word":"is","start":160.785,"end":161.285,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.011158611625432968},{"word":"right","start":161.345,"end":161.505,"confidence":0.8232422,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.0007586069405078888},{"word":"next","start":161.505,"end":161.88,"confidence":0.99609375,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.008084684610366821},{"word":"to","start":161.88,"end":162.04001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009047884494066238},{"word":"the","start":162.04001,"end":162.36,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013290416449308395},{"word":"rambo","start":162.36,"end":162.86,"confidence":0.85498047,"punctuated_word":"Rambo.","sentiment":"neutral","sentiment_score":-0.023151537403464317},{"word":"yeah","start":171.08,"end":171.32,"confidence":0.9211426,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.024710487574338913},{"word":"it's","start":171.32,"end":171.40001,"confidence":0.9658203,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.032969485968351364},{"word":"in","start":171.40001,"end":171.64,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02397102490067482},{"word":"the","start":171.64,"end":171.8,"confidence":0.9199219,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03307675942778587},{"word":"lantern","start":171.8,"end":172.09,"confidence":0.6833496,"punctuated_word":"lantern,","sentiment":"neutral","sentiment_score":-0.059245333075523376},{"word":"you","start":172.09,"end":172.38,"confidence":0.62158203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09451845288276672},{"word":"know","start":172.38,"end":172.67,"confidence":0.80981445,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.09984678030014038},{"word":"i","start":172.67,"end":172.92,"confidence":0.21313477,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10358372330665588},{"word":"don't","start":172.92,"end":173.42,"confidence":0.9753418,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.07618725299835205},{"word":"know","start":173.64,"end":174.14,"confidence":0.9736328,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.05740470066666603},{"word":"the","start":195.25,"end":195.33,"confidence":0.8183594,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.07426223158836365},{"word":"problem","start":195.33,"end":195.73,"confidence":0.99902344,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.3169587254524231},{"word":"is","start":195.73,"end":195.89,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3957250416278839},{"word":"i","start":195.89,"end":196.05,"confidence":0.83984375,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5569736361503601},{"word":"haven't","start":196.05,"end":196.29,"confidence":0.98706055,"punctuated_word":"haven't","sentiment":"negative","sentiment_score":-0.5963501334190369},{"word":"got","start":196.29,"end":196.79,"confidence":0.99609375,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.46716657280921936},{"word":"i","start":197.17,"end":197.33,"confidence":0.95703125,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5197173953056335},{"word":"haven't","start":197.33,"end":197.65,"confidence":1.0,"punctuated_word":"haven't","sentiment":"negative","sentiment_score":-0.4923899471759796},{"word":"got","start":197.65,"end":197.81,"confidence":0.9980469,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.4738469123840332},{"word":"internet","start":197.81,"end":198.31,"confidence":0.9309082,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.4247824549674988},{"word":"would","start":206.625,"end":206.94499,"confidence":0.97509766,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.023398466408252716},{"word":"it","start":206.94499,"end":207.105,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04892628639936447},{"word":"help","start":207.105,"end":207.345,"confidence":0.99902344,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.016313061118125916},{"word":"if","start":207.345,"end":207.50499,"confidence":0.45239258,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.043101608753204346},{"word":"i","start":207.50499,"end":207.905,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0098990797996521},{"word":"unplug","start":207.905,"end":208.405,"confidence":0.99853516,"punctuated_word":"unplug","sentiment":"neutral","sentiment_score":-0.03018094412982464},{"word":"the","start":208.545,"end":208.86499,"confidence":0.82958984,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0597083643078804},{"word":"router","start":208.86499,"end":209.265,"confidence":0.93359375,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.08421875536441803},{"word":"again","start":209.265,"end":209.58499,"confidence":0.9970703,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.05707816407084465},{"word":"and","start":209.58499,"end":209.825,"confidence":0.984375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03742702305316925},{"word":"plug","start":209.825,"end":210.065,"confidence":0.9970703,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":-0.025719400495290756},{"word":"it","start":210.065,"end":210.305,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.043956462293863297},{"word":"back","start":210.305,"end":210.465,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.04152621328830719},{"word":"in","start":210.465,"end":210.72,"confidence":0.9921875,"punctuated_word":"in?","sentiment":"neutral","sentiment_score":-0.04214545339345932},{"word":"no","start":231.665,"end":232.165,"confidence":0.83496094,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.19481387734413147},{"word":"no","start":232.78499,"end":233.28499,"confidence":0.80810547,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.16258369386196136},{"word":"sorry","start":251.405,"end":251.72499,"confidence":0.85839844,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.09277348220348358},{"word":"what","start":251.72499,"end":251.805,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.09080550819635393},{"word":"was","start":251.805,"end":252.045,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.08027006685733795},{"word":"that","start":252.045,"end":252.545,"confidence":1.0,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.06284822523593903},{"word":"yeah","start":257.405,"end":257.725,"confidence":0.7269287,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.026757288724184036},{"word":"yeah","start":257.725,"end":258.225,"confidence":0.9650879,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02690315991640091},{"word":"okay","start":261.485,"end":261.985,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02849755994975567},{"word":"hello","start":490.24002,"end":490.74002,"confidence":0.91186523,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.030320383608341217},{"word":"yep","start":497.6,"end":498.015,"confidence":0.9135742,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06570062041282654},{"word":"yes","start":501.695,"end":502.195,"confidence":0.86621094,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03857932612299919},{"word":"all","start":502.575,"end":502.815,"confidence":0.89990234,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.018695317208766937},{"word":"four","start":502.815,"end":503.135,"confidence":0.5596924,"punctuated_word":"four,","sentiment":"neutral","sentiment_score":0.015127851627767086},{"word":"what's","start":503.135,"end":503.635,"confidence":0.60180664,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.0052368734031915665},{"word":"the","start":505.05502,"end":505.135,"confidence":0.42797852,"punctuated_word":"the...","sentiment":"neutral","sentiment_score":0.0005306648090481758},{"word":"there","start":505.135,"end":505.635,"confidence":0.40075684,"punctuated_word":"There.","sentiment":"neutral","sentiment_score":-0.008503582328557968},{"word":"okay","start":510.11,"end":510.61,"confidence":0.7036133,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.001734417863190174},{"word":"hello","start":523.71,"end":524.21,"confidence":0.46191406,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":-0.008730615489184856},{"word":"c","start":536.255,"end":536.495,"confidence":0.9589844,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.011513076722621918},{"word":"m","start":536.495,"end":536.88,"confidence":0.9970703,"punctuated_word":"m","sentiment":"neutral","sentiment_score":-0.009506809525191784},{"word":"three","start":537.12,"end":537.44,"confidence":0.9980469,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.01756676658987999},{"word":"five","start":537.44,"end":537.94,"confidence":0.99902344,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.020206846296787265},{"word":"zero","start":538.08,"end":538.56,"confidence":1.0,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":-0.015002205967903135},{"word":"zero","start":538.56,"end":539.06,"confidence":0.9941406,"punctuated_word":"zero.","sentiment":"neutral","sentiment_score":-0.012979557737708092},{"word":"the","start":554.085,"end":554.325,"confidence":0.92822266,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.01509069837629795},{"word":"the","start":554.325,"end":554.805,"confidence":0.95947266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007446745410561562},{"word":"the","start":554.805,"end":554.885,"confidence":0.6894531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0096864216029644},{"word":"serial","start":554.885,"end":555.385,"confidence":0.9941406,"punctuated_word":"serial","sentiment":"neutral","sentiment_score":-0.027152428403496746},{"word":"number","start":557.445,"end":557.945,"confidence":1.0,"punctuated_word":"number...","sentiment":"neutral","sentiment_score":-0.013249817304313185},{"word":"hang","start":558.005,"end":558.325,"confidence":0.9863281,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.01294449344277382},{"word":"on","start":558.325,"end":558.825,"confidence":0.99902344,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.0008962927386164665},{"word":"okay","start":563.685,"end":564.185,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.008237352594733238},{"word":"5","start":566.54,"end":567.04,"confidence":0.9589844,"punctuated_word":"5","sentiment":"neutral","sentiment_score":0.001353345811367035},{"word":"584","start":569.57996,"end":571.6,"confidence":0.93115234,"punctuated_word":"584","sentiment":"neutral","sentiment_score":0.002374981064349413},{"word":"451","start":575.18,"end":577.04,"confidence":0.9866536,"punctuated_word":"451","sentiment":"neutral","sentiment_score":0.004249883815646172},{"word":"46740","start":580.22,"end":588.085,"confidence":0.9579102,"punctuated_word":"46740...","sentiment":"neutral","sentiment_score":0.002879463834688067},{"word":"that's","start":594.54504,"end":594.93,"confidence":0.89331055,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.014146431349217892},{"word":"3200","start":595.08997,"end":596.87,"confidence":0.99658203,"punctuated_word":"3200.","sentiment":"neutral","sentiment_score":0.011264853179454803},{"word":"okay","start":603.17,"end":603.67,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02185664139688015},{"word":"fb2","start":605.17,"end":607.83,"confidence":0.9047038,"punctuated_word":"FB2,","sentiment":"neutral","sentiment_score":0.015251249074935911},{"word":"b","start":610.055,"end":610.375,"confidence":0.98828125,"punctuated_word":"B","sentiment":"neutral","sentiment_score":-0.002541118301451206},{"word":"for","start":610.375,"end":610.695,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00485929474234581},{"word":"bob","start":610.695,"end":611.195,"confidence":0.96435547,"punctuated_word":"Bob,","sentiment":"neutral","sentiment_score":-0.0016277916729450226},{"word":"f","start":612.775,"end":613.015,"confidence":0.9921875,"punctuated_word":"F","sentiment":"neutral","sentiment_score":0.0004650242626667022},{"word":"for","start":613.015,"end":613.515,"confidence":0.92333984,"punctuated_word":"for...","sentiment":"neutral","sentiment_score":-0.002578186569735408},{"word":"so","start":613.975,"end":614.135,"confidence":0.4880371,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.004874402657151222},{"word":"it's","start":614.135,"end":614.635,"confidence":0.9748535,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0028256166260689497},{"word":"f","start":614.855,"end":615.095,"confidence":0.87158203,"punctuated_word":"F","sentiment":"neutral","sentiment_score":0.002278478816151619},{"word":"for","start":615.095,"end":615.415,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0036127017810940742},{"word":"fred","start":615.415,"end":615.915,"confidence":0.9941406,"punctuated_word":"Fred,","sentiment":"neutral","sentiment_score":0.005122970789670944},{"word":"b","start":616.615,"end":616.775,"confidence":0.9921875,"punctuated_word":"B","sentiment":"neutral","sentiment_score":0.006017420440912247},{"word":"for","start":616.775,"end":617.095,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0036374907940626144},{"word":"bob","start":617.095,"end":617.595,"confidence":0.9875488,"punctuated_word":"Bob,","sentiment":"neutral","sentiment_score":0.00459793908521533},{"word":"20d","start":617.815,"end":621.595,"confidence":0.98217773,"punctuated_word":"20D","sentiment":"neutral","sentiment_score":0.010129664093255997},{"word":"27","start":622.855,"end":624.70996,"confidence":0.9995117,"punctuated_word":"27","sentiment":"neutral","sentiment_score":0.0004436201415956021},{"word":"a","start":625.25,"end":625.75,"confidence":0.84814453,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.0013119378127157688},{"word":"1983","start":629.00995,"end":630.79,"confidence":0.99890137,"punctuated_word":"1983.","sentiment":"neutral","sentiment_score":0.0015611511189490557},{"word":"no","start":642.385,"end":642.885,"confidence":0.9807129,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.33329951763153076},{"word":"yes","start":647.985,"end":648.39,"confidence":0.9995117,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05780073255300522},{"word":"yes","start":661.27,"end":661.635,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08467897772789001},{"word":"yep","start":663.235,"end":663.735,"confidence":0.967041,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10327237844467164},{"word":"these","start":670.675,"end":671.175,"confidence":0.76660156,"punctuated_word":"These?","sentiment":"neutral","sentiment_score":-0.03851793706417084},{"word":"i","start":676.01,"end":676.51,"confidence":0.7441406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2691470682621002},{"word":"i","start":676.73004,"end":677.05,"confidence":0.9951172,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.36697617173194885},{"word":"don't","start":677.05,"end":677.37,"confidence":0.95996094,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3410884737968445},{"word":"understand","start":677.37,"end":677.87,"confidence":1.0,"punctuated_word":"understand","sentiment":"negative","sentiment_score":-0.33677271008491516},{"word":"that","start":687.93,"end":688.33,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.13089819252490997},{"word":"on","start":688.33,"end":688.57,"confidence":0.97265625,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.07301685214042664},{"word":"the","start":688.57,"end":688.97003,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05796796828508377},{"word":"on","start":688.97003,"end":689.13,"confidence":0.9741211,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05088859051465988},{"word":"the","start":689.13,"end":689.505,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05663840472698212},{"word":"on","start":690.305,"end":690.465,"confidence":0.9394531,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.044857293367385864},{"word":"the","start":690.465,"end":690.625,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.061809562146663666},{"word":"modem","start":690.625,"end":691.025,"confidence":0.9941406,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":-0.05470052361488342},{"word":"is","start":691.025,"end":691.34503,"confidence":0.46850586,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04395121708512306},{"word":"solid","start":691.34503,"end":691.84503,"confidence":0.86938477,"punctuated_word":"solid.","sentiment":"neutral","sentiment_score":-0.04964318871498108},{"word":"four","start":692.385,"end":692.705,"confidence":0.7626953,"punctuated_word":"Four","sentiment":"neutral","sentiment_score":-0.0448768325150013},{"word":"lights","start":692.705,"end":693.205,"confidence":0.93774414,"punctuated_word":"lights.","sentiment":"neutral","sentiment_score":-0.03262768313288689},{"word":"delete","start":713.14996,"end":713.55,"confidence":0.5991211,"punctuated_word":"Delete","sentiment":"neutral","sentiment_score":-0.12374362349510191},{"word":"status","start":713.55,"end":714.05,"confidence":0.92407227,"punctuated_word":"status.","sentiment":"neutral","sentiment_score":-0.09278588742017746},{"word":"where","start":725.725,"end":726.125,"confidence":0.7753906,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.13222114741802216},{"word":"where","start":726.125,"end":726.285,"confidence":0.9658203,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.0823933482170105},{"word":"do","start":726.285,"end":726.52496,"confidence":0.98535156,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09365545213222504},{"word":"i","start":726.52496,"end":726.765,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06282675266265869},{"word":"find","start":726.765,"end":727.08496,"confidence":0.99902344,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.043383341282606125},{"word":"that","start":727.08496,"end":727.58496,"confidence":0.9970703,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.04752369225025177},{"word":"correct","start":735.0,"end":735.5,"confidence":0.9326172,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.04500399157404899},{"word":"yep","start":738.2,"end":738.7,"confidence":0.9904785,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.034968115389347076},{"word":"okay","start":749.73505,"end":750.23505,"confidence":0.80371094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.020734496414661407},{"word":"it's","start":750.375,"end":750.775,"confidence":0.9921875,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.018777184188365936},{"word":"the","start":750.775,"end":751.275,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021395046263933185},{"word":"v","start":769.41504,"end":769.91504,"confidence":0.52160645,"punctuated_word":"v.","sentiment":"neutral","sentiment_score":-0.009868564084172249},{"word":"where","start":773.895,"end":774.135,"confidence":0.81591797,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.027668382972478867},{"word":"do","start":774.135,"end":774.215,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.024447638541460037},{"word":"i","start":774.215,"end":774.375,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013353712856769562},{"word":"find","start":774.375,"end":774.695,"confidence":0.99902344,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.008031003177165985},{"word":"that","start":774.695,"end":775.175,"confidence":0.9658203,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.003385435789823532},{"word":"on","start":775.175,"end":775.41504,"confidence":0.97998047,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.006326641887426376},{"word":"the","start":775.41504,"end":775.91504,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004245929419994354},{"word":"on","start":776.135,"end":776.375,"confidence":0.9760742,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0017647743225097656},{"word":"the","start":776.375,"end":776.53503,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003011941909790039},{"word":"box","start":776.53503,"end":777.03503,"confidence":0.8630371,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":-0.00032940134406089783},{"word":"yeah","start":783.08997,"end":783.58997,"confidence":0.98950195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018806854262948036},{"word":"is","start":791.00995,"end":791.25,"confidence":0.921875,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.008441898040473461},{"word":"it","start":791.25,"end":791.49,"confidence":0.9873047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0019507408142089844},{"word":"the","start":791.49,"end":791.88995,"confidence":0.42749023,"punctuated_word":"the...","sentiment":"neutral","sentiment_score":-0.003051202744245529},{"word":"where","start":791.88995,"end":792.12994,"confidence":0.9453125,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.004463378340005875},{"word":"it","start":792.12994,"end":792.20996,"confidence":0.9277344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.000189097598195076},{"word":"starts","start":792.20996,"end":792.70996,"confidence":0.9790039,"punctuated_word":"starts","sentiment":"neutral","sentiment_score":-0.000014472752809524536},{"word":"ef","start":792.85,"end":793.58997,"confidence":0.8034668,"punctuated_word":"EF?","sentiment":"neutral","sentiment_score":0.00020287248480599376},{"word":"ef731","start":796.76996,"end":799.485,"confidence":0.89816624,"punctuated_word":"EF731","sentiment":"neutral","sentiment_score":0.013466933742165564},{"word":"0115","start":801.705,"end":803.645,"confidence":0.99902344,"punctuated_word":"0115","sentiment":"neutral","sentiment_score":0.010102980770170689},{"word":"38000049","start":806.825,"end":816.81,"confidence":0.99505615,"punctuated_word":"38000049.","sentiment":"neutral","sentiment_score":0.00890151783823967},{"word":"no","start":827.665,"end":827.985,"confidence":0.8171387,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1518241912126541},{"word":"that's","start":827.985,"end":828.225,"confidence":0.8400879,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.06777440756559372},{"word":"the","start":828.225,"end":828.465,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0801575779914856},{"word":"only","start":828.465,"end":828.78503,"confidence":0.43920898,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.04475961998105049},{"word":"one","start":828.78503,"end":829.28503,"confidence":0.9980469,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.047502245754003525},{"word":"yeah","start":900.38,"end":900.88,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0829949900507927},{"word":"okay","start":901.26,"end":901.76,"confidence":0.9904785,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08798877149820328},{"word":"okay","start":916.65497,"end":917.15497,"confidence":0.9926758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.050787050276994705},{"word":"yeah","start":929.07996,"end":929.445,"confidence":0.94750977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1262044608592987},{"word":"at","start":932.805,"end":933.045,"confidence":0.9892578,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.19645512104034424},{"word":"the","start":933.045,"end":933.125,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21278925240039823},{"word":"moment","start":933.125,"end":933.525,"confidence":0.9604492,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.2564239799976349},{"word":"there's","start":933.525,"end":933.84503,"confidence":0.9914551,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.30515867471694946},{"word":"no","start":933.84503,"end":934.085,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.3072587549686432},{"word":"internet","start":934.085,"end":934.585,"confidence":0.96875,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.343817800283432},{"word":"no","start":934.645,"end":935.145,"confidence":0.920166,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.18801312148571017},{"word":"the","start":945.71,"end":946.11005,"confidence":0.43579102,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.003840118646621704},{"word":"router","start":946.11005,"end":946.59,"confidence":0.8774414,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.003453543409705162},{"word":"or","start":946.59,"end":946.91003,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.005487499758601189},{"word":"the","start":946.91003,"end":947.07,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006290215998888016},{"word":"modem","start":947.07,"end":947.57,"confidence":0.9724121,"punctuated_word":"modem?","sentiment":"neutral","sentiment_score":-0.003275035647675395},{"word":"the","start":949.71,"end":949.87,"confidence":0.9633789,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.02658473327755928},{"word":"modem","start":949.87,"end":950.37,"confidence":0.9448242,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":-0.017398174852132797},{"word":"so","start":951.79004,"end":952.03,"confidence":0.6455078,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.016530729830265045},{"word":"i","start":952.03,"end":952.11005,"confidence":0.60546875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014993207529187202},{"word":"just","start":952.11005,"end":952.35004,"confidence":0.9892578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.003814641386270523},{"word":"unplug","start":952.35004,"end":952.83,"confidence":0.99902344,"punctuated_word":"unplug","sentiment":"neutral","sentiment_score":0.0011227119248360395},{"word":"the","start":952.83,"end":952.99005,"confidence":0.8730469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013559632003307344},{"word":"power","start":952.99005,"end":953.49005,"confidence":0.8642578,"punctuated_word":"power?","sentiment":"neutral","sentiment_score":-0.004728883504867554},{"word":"okay","start":959.00494,"end":959.50494,"confidence":0.8208008,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04269658029079437},{"word":"in","start":964.20496,"end":964.365,"confidence":0.63623047,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.044618237763643265},{"word":"the","start":964.365,"end":964.52496,"confidence":0.9394531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04760511592030525},{"word":"regular","start":964.52496,"end":965.00494,"confidence":0.15405273,"punctuated_word":"regular","sentiment":"neutral","sentiment_score":0.053364090621471405},{"word":"as","start":965.00494,"end":965.245,"confidence":0.99121094,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.05637373775243759},{"word":"well","start":965.245,"end":965.745,"confidence":0.98950195,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":0.04413783550262451},{"word":"modem","start":970.845,"end":971.345,"confidence":0.5533447,"punctuated_word":"Modem.","sentiment":"neutral","sentiment_score":0.024471169337630272},{"word":"okay","start":973.245,"end":973.745,"confidence":0.9135742,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05371038615703583},{"word":"alright","start":975.22,"end":975.54,"confidence":0.8300781,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05908869206905365},{"word":"so","start":975.54,"end":976.04,"confidence":0.6489258,"punctuated_word":"So...","sentiment":"neutral","sentiment_score":0.023353032767772675},{"word":"sorry","start":982.18,"end":982.57996,"confidence":0.8457031,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.08480165153741837},{"word":"you","start":982.57996,"end":982.82,"confidence":0.37109375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.11145194619894028},{"word":"gotta","start":982.82,"end":983.14,"confidence":0.39575195,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.09988980740308762},{"word":"call","start":983.14,"end":983.38,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.11364693939685822},{"word":"me","start":983.38,"end":983.54,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1462572067975998},{"word":"back","start":983.54,"end":984.04,"confidence":0.8959961,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":-0.10466685146093369},{"word":"okay","start":990.995,"end":991.495,"confidence":0.81469727,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15883879363536835},{"word":"thank","start":991.555,"end":991.875,"confidence":0.9921875,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.323710560798645},{"word":"you","start":991.875,"end":992.375,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.24791735410690308},{"word":"uh-huh","start":1004.85004,"end":1005.35004,"confidence":0.96416014,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.02380715124309063},{"word":"okay","start":1005.81,"end":1006.31,"confidence":0.98535156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04746019095182419},{"word":"so","start":1006.61,"end":1007.01,"confidence":0.98828125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03998570144176483},{"word":"i'll","start":1007.01,"end":1007.09,"confidence":0.94970703,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.040719516575336456},{"word":"wait","start":1007.09,"end":1007.33,"confidence":0.99902344,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.0384405143558979},{"word":"for","start":1007.33,"end":1007.49,"confidence":0.9892578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.018060021102428436},{"word":"your","start":1007.49,"end":1007.73004,"confidence":0.66845703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.026842419058084488},{"word":"call","start":1007.73004,"end":1008.23004,"confidence":0.9484863,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.03589392080903053},{"word":"okay","start":1011.7649,"end":1012.1649,"confidence":0.9736328,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11524482071399687},{"word":"okay","start":1012.1649,"end":1012.6649,"confidence":0.83447266,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10791555792093276},{"word":"okay","start":1013.68494,"end":1014.18494,"confidence":0.82958984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.20628486573696136},{"word":"thank","start":1014.24493,"end":1014.4849,"confidence":0.9770508,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.40496596693992615},{"word":"you","start":1014.4849,"end":1014.9849,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.407055526971817},{"word":"bye","start":1015.9249,"end":1016.4249,"confidence":0.95092773,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.7098225951194763}],"paragraphs":{"transcript":"\nHow are you? It's... My name is Josh. My account number, 1271. I I rang up earlier with the problem with the the router.\n\nThe Internet, and and I spoke to one of the technicians, and she told me to disconnect for twenty minutes and then replug it in and then call you back. It's working. Yeah. Yes. Now...\n\nIt's just gone off again. There's no Internet. The on the router, I've got a red foot... The red light is splashing. And the and the modem is also off.\n\nIt's starting to signal up again. It's on two lights. Hang on a sec. It should come back on. Okay.\n\nThree lights. Waiting for the fourth light. K. Come on. Okay.\n\nI've got all four lights, but I've still got the red flashing light. The... What's that? The... We're talking about the modem.\n\nI haven't got any... I haven't got a box on the wall. I I haven't got a box on the wall. All I've got is the... Is a router and a modem.\n\nYeah. The modem is right next to the Rambo. Yeah. It's in the lantern, you know, I don't know. The problem is I haven't got I haven't got Internet.\n\nWould it help if I unplug the router again and plug it back in? No. No. Sorry. What was that?\n\nYeah. Yeah. Okay. Hello? Yep.\n\nYes. All four, what's the... There. Okay. Hello.\n\nC m three five zero zero. The the the serial number... Hang on. Okay. 5 584 451 46740...\n\nThat's 3200. Okay. FB2, B for Bob, F for... So it's F for Fred, B for Bob, 20D 27 A 1983. No.\n\nYes. Yes. Yep. These? I I don't understand that.\n\nOn the on the on the modem is solid. Four lights. Delete status. Where where do I find that? Correct.\n\nYep. Okay. It's the v. Where do I find that? On the on the box?\n\nYeah. Is it the... Where it starts EF? EF731 0115 38000049. No.\n\nThat's the only one. Yeah. Okay. Okay. Yeah.\n\nAt the moment, there's no Internet. No. The router or the modem? The modem. So I just unplug the power?\n\nOkay. In the regular as well? Modem. Okay. Alright.\n\nSo... Sorry. You gotta call me back? Okay. Thank you.\n\nUh-huh. Okay. So I'll wait for your call. Okay. Okay.\n\nOkay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"How are you?","start":5.3599997,"end":6.08,"sentiment":"neutral","sentiment_score":0.3150640328725179},{"text":"It's...","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.042976610362529755},{"text":"My name is Josh.","start":6.96,"end":7.94,"sentiment":"neutral","sentiment_score":0.031340320128947496},{"text":"My account number, 1271.","start":9.04,"end":12.42,"sentiment":"neutral","sentiment_score":0.03062626998871565},{"text":"I I rang up earlier with the problem with the the router.","start":15.575,"end":20.795,"sentiment":"neutral","sentiment_score":-0.0931152980774641}],"sentiment":"neutral","sentiment_score":0.00494381218838195,"num_words":24,"start":5.3599997,"end":20.795},{"sentences":[{"text":"The Internet, and and I spoke to one of the technicians, and she told me to disconnect for twenty minutes and then replug it in and then call you back.","start":22.375,"end":34.15,"sentiment":"neutral","sentiment_score":-0.19049064988891284},{"text":"It's working.","start":38.61,"end":39.41,"sentiment":"neutral","sentiment_score":0.014647388830780983},{"text":"Yeah.","start":39.41,"end":39.91,"sentiment":"neutral","sentiment_score":-0.004004708491265774},{"text":"Yes.","start":40.37,"end":40.87,"sentiment":"neutral","sentiment_score":0.00012306589633226395},{"text":"Now...","start":41.585003,"end":42.085003,"sentiment":"neutral","sentiment_score":-0.029307665303349495}],"sentiment":"neutral","sentiment_score":-0.16338897219726017,"num_words":35,"start":22.375,"end":42.085003},{"sentences":[{"text":"It's just gone off again.","start":42.945,"end":44.485,"sentiment":"neutral","sentiment_score":-0.23370954990386963},{"text":"There's no Internet.","start":50.865,"end":52.005,"sentiment":"neutral","sentiment_score":-0.23505616188049316},{"text":"The on the router, I've got a red foot...","start":52.465,"end":60.449997,"sentiment":"neutral","sentiment_score":-0.10837838302055995},{"text":"The red light is splashing.","start":60.829998,"end":63.97,"sentiment":"neutral","sentiment_score":-0.27839507162570953},{"text":"And the and the modem is also off.","start":66.35,"end":70.915,"sentiment":"neutral","sentiment_score":-0.3003728836774826}],"sentiment":"neutral","sentiment_score":-0.22146933699647586,"num_words":30,"start":42.945,"end":70.915},{"sentences":[{"text":"It's starting to signal up again.","start":71.215004,"end":73.695,"sentiment":"neutral","sentiment_score":-0.2467924878001213},{"text":"It's on two lights.","start":73.695,"end":76.815,"sentiment":"neutral","sentiment_score":-0.0777966408059001},{"text":"Hang on a sec.","start":76.815,"end":77.875,"sentiment":"neutral","sentiment_score":-0.055933126248419285},{"text":"It should come back on.","start":78.495,"end":80.035,"sentiment":"neutral","sentiment_score":-0.027031852304935454},{"text":"Okay.","start":80.590004,"end":81.090004,"sentiment":"neutral","sentiment_score":-0.02249233052134514}],"sentiment":"neutral","sentiment_score":-0.10866627935320139,"num_words":20,"start":71.215004,"end":81.090004},{"sentences":[{"text":"Three lights.","start":81.23,"end":81.89,"sentiment":"neutral","sentiment_score":-0.023444221355021},{"text":"Waiting for the fourth light.","start":85.950005,"end":88.61,"sentiment":"neutral","sentiment_score":-0.03640763163566589},{"text":"K.","start":100.825,"end":101.325,"sentiment":"neutral","sentiment_score":-0.015019835904240608},{"text":"Come on.","start":101.545,"end":102.365,"sentiment":"neutral","sentiment_score":-0.011419324204325676},{"text":"Okay.","start":111.4,"end":111.88,"sentiment":"neutral","sentiment_score":-0.02110663056373596}],"sentiment":"neutral","sentiment_score":-0.02617197416045449,"num_words":11,"start":81.23,"end":111.88},{"sentences":[{"text":"I've got all four lights, but I've still got the red flashing light.","start":111.88,"end":117.9,"sentiment":"neutral","sentiment_score":-0.030649864473021947},{"text":"The...","start":124.635,"end":125.135,"sentiment":"neutral","sentiment_score":-0.03743597120046616},{"text":"What's that?","start":125.755005,"end":126.315,"sentiment":"neutral","sentiment_score":-0.03883756324648857},{"text":"The...","start":126.315,"end":126.815,"sentiment":"neutral","sentiment_score":-0.03099576011300087},{"text":"We're talking about the modem.","start":126.875,"end":128.175,"sentiment":"neutral","sentiment_score":-0.04721867367625236}],"sentiment":"neutral","sentiment_score":-0.03548402110622688,"num_words":22,"start":111.88,"end":128.175},{"sentences":[{"text":"I haven't got any...","start":133.33,"end":134.39,"sentiment":"neutral","sentiment_score":-0.13356954604387283},{"text":"I haven't got a box on the wall.","start":134.85,"end":136.63,"sentiment":"neutral","sentiment_score":-0.14039132930338383},{"text":"I I haven't got a box on the wall.","start":142.53,"end":145.19,"sentiment":"neutral","sentiment_score":-0.12784499095545876},{"text":"All I've got is the...","start":146.545,"end":147.845,"sentiment":"neutral","sentiment_score":-0.045529235526919364},{"text":"Is a router and a modem.","start":147.905,"end":150.085,"sentiment":"neutral","sentiment_score":-0.03146818156043688}],"sentiment":"neutral","sentiment_score":-0.1007646563812159,"num_words":32,"start":133.33,"end":150.085},{"sentences":[{"text":"Yeah.","start":154.865,"end":155.365,"sentiment":"neutral","sentiment_score":-0.018407262861728668},{"text":"The modem is right next to the Rambo.","start":160.225,"end":162.86,"sentiment":"neutral","sentiment_score":-0.012575400061905384},{"text":"Yeah.","start":171.08,"end":171.32,"sentiment":"neutral","sentiment_score":-0.024710487574338913},{"text":"It's in the lantern, you know, I don't know.","start":171.32,"end":174.14,"sentiment":"neutral","sentiment_score":-0.06453372372521295},{"text":"The problem is I haven't got I haven't got Internet.","start":195.25,"end":198.31,"sentiment":"negative","sentiment_score":-0.4318173050880432}],"sentiment":"neutral","sentiment_score":-0.17388612121857447,"num_words":29,"start":154.865,"end":198.31},{"sentences":[{"text":"Would it help if I unplug the router again and plug it back in?","start":206.625,"end":210.72,"sentiment":"neutral","sentiment_score":-0.021437174108411585},{"text":"No.","start":231.665,"end":232.165,"sentiment":"neutral","sentiment_score":-0.19481387734413147},{"text":"No.","start":232.78499,"end":233.28499,"sentiment":"neutral","sentiment_score":-0.16258369386196136},{"text":"Sorry.","start":251.405,"end":251.72499,"sentiment":"neutral","sentiment_score":-0.09277348220348358},{"text":"What was that?","start":251.72499,"end":252.545,"sentiment":"neutral","sentiment_score":-0.07797460009654363}],"sentiment":"neutral","sentiment_score":-0.049210764560848476,"num_words":20,"start":206.625,"end":252.545},{"sentences":[{"text":"Yeah.","start":257.405,"end":257.725,"sentiment":"neutral","sentiment_score":0.026757288724184036},{"text":"Yeah.","start":257.725,"end":258.225,"sentiment":"neutral","sentiment_score":0.02690315991640091},{"text":"Okay.","start":261.485,"end":261.985,"sentiment":"neutral","sentiment_score":0.02849755994975567},{"text":"Hello?","start":490.24002,"end":490.74002,"sentiment":"neutral","sentiment_score":0.030320383608341217},{"text":"Yep.","start":497.6,"end":498.015,"sentiment":"neutral","sentiment_score":0.06570062041282654}],"sentiment":"neutral","sentiment_score":0.035635802522301675,"num_words":5,"start":257.405,"end":498.015},{"sentences":[{"text":"Yes.","start":501.695,"end":502.195,"sentiment":"neutral","sentiment_score":0.03857932612299919},{"text":"All four, what's the...","start":502.575,"end":505.135,"sentiment":"neutral","sentiment_score":0.009897676762193441},{"text":"There.","start":505.135,"end":505.635,"sentiment":"neutral","sentiment_score":-0.008503582328557968},{"text":"Okay.","start":510.11,"end":510.61,"sentiment":"neutral","sentiment_score":0.001734417863190174},{"text":"Hello.","start":523.71,"end":524.21,"sentiment":"neutral","sentiment_score":-0.008730615489184856}],"sentiment":"neutral","sentiment_score":0.007833781652152538,"num_words":8,"start":501.695,"end":524.21},{"sentences":[{"text":"C m three five zero zero.","start":536.255,"end":539.06,"sentiment":"neutral","sentiment_score":-0.01446254380668203},{"text":"The the the serial number...","start":554.085,"end":557.945,"sentiment":"neutral","sentiment_score":-0.014525222219526767},{"text":"Hang on.","start":558.005,"end":558.825,"sentiment":"neutral","sentiment_score":-0.006024100352078677},{"text":"Okay.","start":563.685,"end":564.185,"sentiment":"neutral","sentiment_score":0.008237352594733238},{"text":"5 584 451 46740...","start":566.54,"end":588.085,"sentiment":"neutral","sentiment_score":0.0027144186315126717}],"sentiment":"neutral","sentiment_score":-0.008464141528949969,"num_words":18,"start":536.255,"end":588.085},{"sentences":[{"text":"That's 3200.","start":594.54504,"end":596.87,"sentiment":"neutral","sentiment_score":0.012705642264336348},{"text":"Okay.","start":603.17,"end":603.67,"sentiment":"neutral","sentiment_score":0.02185664139688015},{"text":"FB2, B for Bob, F for...","start":605.17,"end":613.515,"sentiment":"neutral","sentiment_score":0.0006849803418541945},{"text":"So it's F for Fred, B for Bob, 20D 27 A 1983.","start":613.975,"end":630.79,"sentiment":"neutral","sentiment_score":0.0019823293356845775},{"text":"No.","start":642.385,"end":642.885,"sentiment":"neutral","sentiment_score":-0.33329951763153076}],"sentiment":"neutral","sentiment_score":-0.011733352619392628,"num_words":22,"start":594.54504,"end":642.885},{"sentences":[{"text":"Yes.","start":647.985,"end":648.39,"sentiment":"neutral","sentiment_score":0.05780073255300522},{"text":"Yes.","start":661.27,"end":661.635,"sentiment":"neutral","sentiment_score":0.08467897772789001},{"text":"Yep.","start":663.235,"end":663.735,"sentiment":"neutral","sentiment_score":0.10327237844467164},{"text":"These?","start":670.675,"end":671.175,"sentiment":"neutral","sentiment_score":-0.03851793706417084},{"text":"I I don't understand that.","start":676.01,"end":688.33,"sentiment":"neutral","sentiment_score":-0.2889765232801437}],"sentiment":"neutral","sentiment_score":-0.13751649608214697,"num_words":9,"start":647.985,"end":688.33},{"sentences":[{"text":"On the on the on the modem is solid.","start":688.33,"end":691.84503,"sentiment":"neutral","sentiment_score":-0.054830400066243276},{"text":"Four lights.","start":692.385,"end":693.205,"sentiment":"neutral","sentiment_score":-0.03875225782394409},{"text":"Delete status.","start":713.14996,"end":714.05,"sentiment":"neutral","sentiment_score":-0.1082647554576397},{"text":"Where where do I find that?","start":725.725,"end":727.58496,"sentiment":"neutral","sentiment_score":-0.07700062232712905},{"text":"Correct.","start":735.0,"end":735.5,"sentiment":"neutral","sentiment_score":0.04500399157404899}],"sentiment":"neutral","sentiment_score":-0.06022536847740412,"num_words":20,"start":688.33,"end":735.5},{"sentences":[{"text":"Yep.","start":738.2,"end":738.7,"sentiment":"neutral","sentiment_score":0.034968115389347076},{"text":"Okay.","start":749.73505,"end":750.23505,"sentiment":"neutral","sentiment_score":0.020734496414661407},{"text":"It's the v.","start":750.375,"end":769.91504,"sentiment":"neutral","sentiment_score":0.010101222122708956},{"text":"Where do I find that?","start":773.895,"end":775.175,"sentiment":"neutral","sentiment_score":-0.012164833396673203},{"text":"On the on the box?","start":775.175,"end":777.03503,"sentiment":"neutral","sentiment_score":-0.0024298280477523804}],"sentiment":"neutral","sentiment_score":0.0008688647300004959,"num_words":15,"start":738.2,"end":777.03503},{"sentences":[{"text":"Yeah.","start":783.08997,"end":783.58997,"sentiment":"neutral","sentiment_score":0.018806854262948036},{"text":"Is it the...","start":791.00995,"end":791.88995,"sentiment":"neutral","sentiment_score":0.002447145370145639},{"text":"Where it starts EF?","start":791.88995,"end":793.58997,"sentiment":"neutral","sentiment_score":-0.0010214702524535824},{"text":"EF731 0115 38000049.","start":796.76996,"end":816.81,"sentiment":"neutral","sentiment_score":0.010823810783525309},{"text":"No.","start":827.665,"end":827.985,"sentiment":"neutral","sentiment_score":-0.1518241912126541}],"sentiment":"neutral","sentiment_score":-0.008107529124875631,"num_words":12,"start":783.08997,"end":827.985},{"sentences":[{"text":"That's the only one.","start":827.985,"end":829.28503,"sentiment":"neutral","sentiment_score":-0.06004846282303333},{"text":"Yeah.","start":900.38,"end":900.88,"sentiment":"neutral","sentiment_score":0.0829949900507927},{"text":"Okay.","start":901.26,"end":901.76,"sentiment":"neutral","sentiment_score":0.08798877149820328},{"text":"Okay.","start":916.65497,"end":917.15497,"sentiment":"neutral","sentiment_score":-0.050787050276994705},{"text":"Yeah.","start":929.07996,"end":929.445,"sentiment":"neutral","sentiment_score":-0.1262044608592987}],"sentiment":"neutral","sentiment_score":-0.030775200109928846,"num_words":8,"start":827.985,"end":929.445},{"sentences":[{"text":"At the moment, there's no Internet.","start":932.805,"end":934.585,"sentiment":"neutral","sentiment_score":-0.2703172639012337},{"text":"No.","start":934.645,"end":935.145,"sentiment":"neutral","sentiment_score":-0.18801312148571017},{"text":"The router or the modem?","start":945.71,"end":947.57,"sentiment":"neutral","sentiment_score":-0.004469282692298293},{"text":"The modem.","start":949.71,"end":950.37,"sentiment":"neutral","sentiment_score":-0.02199145406484604},{"text":"So I just unplug the power?","start":951.79004,"end":953.49005,"sentiment":"neutral","sentiment_score":0.003028795860397319}],"sentiment":"neutral","sentiment_score":-0.09290366256609559,"num_words":20,"start":932.805,"end":953.49005},{"sentences":[{"text":"Okay.","start":959.00494,"end":959.50494,"sentiment":"neutral","sentiment_score":0.04269658029079437},{"text":"In the regular as well?","start":964.20496,"end":965.745,"sentiment":"neutral","sentiment_score":0.049219803512096406},{"text":"Modem.","start":970.845,"end":971.345,"sentiment":"neutral","sentiment_score":0.024471169337630272},{"text":"Okay.","start":973.245,"end":973.745,"sentiment":"neutral","sentiment_score":0.05371038615703583},{"text":"Alright.","start":975.22,"end":975.54,"sentiment":"neutral","sentiment_score":0.05908869206905365}],"sentiment":"neutral","sentiment_score":0.04734064949055513,"num_words":9,"start":959.00494,"end":975.54},{"sentences":[{"text":"So...","start":975.54,"end":976.04,"sentiment":"neutral","sentiment_score":0.023353032767772675},{"text":"Sorry.","start":982.18,"end":982.57996,"sentiment":"neutral","sentiment_score":-0.08480165153741837},{"text":"You gotta call me back?","start":982.57996,"end":984.04,"sentiment":"neutral","sentiment_score":-0.11518255025148391},{"text":"Okay.","start":990.995,"end":991.495,"sentiment":"neutral","sentiment_score":0.15883879363536835},{"text":"Thank you.","start":991.555,"end":992.375,"sentiment":"neutral","sentiment_score":0.28581395745277405}],"sentiment":"neutral","sentiment_score":0.009310533851385116,"num_words":10,"start":975.54,"end":992.375},{"sentences":[{"text":"Uh-huh.","start":1004.85004,"end":1005.35004,"sentiment":"neutral","sentiment_score":0.02380715124309063},{"text":"Okay.","start":1005.81,"end":1006.31,"sentiment":"neutral","sentiment_score":0.04746019095182419},{"text":"So I'll wait for your call.","start":1006.61,"end":1008.23004,"sentiment":"neutral","sentiment_score":0.03332368222375711},{"text":"Okay.","start":1011.7649,"end":1012.1649,"sentiment":"neutral","sentiment_score":0.11524482071399687},{"text":"Okay.","start":1012.1649,"end":1012.6649,"sentiment":"neutral","sentiment_score":0.10791555792093276}],"sentiment":"neutral","sentiment_score":0.049436981417238714,"num_words":10,"start":1004.85004,"end":1012.6649},{"sentences":[{"text":"Okay.","start":1013.68494,"end":1014.18494,"sentiment":"neutral","sentiment_score":0.20628486573696136},{"text":"Thank you.","start":1014.24493,"end":1014.9849,"sentiment":"positive","sentiment_score":0.4060107469558716},{"text":"Bye.","start":1015.9249,"end":1016.4249,"sentiment":"positive","sentiment_score":0.7098225951194763}],"sentiment":"positive","sentiment_score":0.4320322386920452,"num_words":4,"start":1013.68494,"end":1016.4249}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel.\n\nChannel 1: How are you? It's... My name is Josh. My account number, 1271. I I rang up earlier with the problem with the the router.\n\nChannel 0: Mhmm.\n\nChannel 1: The Internet, and and I spoke to one of the technicians, and she told me to disconnect for twenty minutes and then replug it in and then call you back.\n\nChannel 0: Okay. Is it working\n\nChannel 1: It's\n\nChannel 0: after you\n\nChannel 1: working.\n\nChannel 0: put it\n\nChannel 1: Yeah.\n\nChannel 0: back?\n\nChannel 1: Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Now... It's just gone off again.\n\nChannel 0: What do you mean of there's no Internet?\n\nChannel 1: There's no Internet. The on the router, I've got a red foot... The red light is splashing. And the and the modem is also off. It's starting to signal up again.\n\nIt's on two lights. Hang on a sec. It should\n\nChannel 0: Okay.\n\nChannel 1: come back on. Okay. Three lights.\n\nChannel 0: Mhmm.\n\nChannel 1: Waiting for the fourth light. K. Come on.\n\nChannel 0: Yeah. I think the NTD is offline as of the moment.\n\nChannel 1: Okay. I've got all four\n\nChannel 0: Yeah.\n\nChannel 1: lights,\n\nChannel 0: That's why.\n\nChannel 1: but I've\n\nChannel 0: Did\n\nChannel 1: still\n\nChannel 0: you\n\nChannel 1: got\n\nChannel 0: also\n\nChannel 1: the red flashing light.\n\nChannel 0: did you also switch off the NTD?\n\nChannel 1: The... What's that? The... We're talking about the modem.\n\nChannel 0: The box on the wall, mount on your wall.\n\nChannel 1: I haven't got any... I haven't got a box on the wall.\n\nChannel 0: Sorry?\n\nChannel 1: I I haven't got a box on the wall. All I've\n\nChannel 0: Okay.\n\nChannel 1: got is the... Is a router and a modem.\n\nChannel 0: Router and a modem?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Where is the modem located?\n\nChannel 1: The modem is right next to the Rambo. Yeah. It's in the lantern, you know, I don't know.\n\nChannel 0: Mhmm. Okay. Let me just check. I have a picture of your setup there. I'll email you shortly, then just reply to that email\n\nChannel 1: The problem\n\nChannel 0: requesting\n\nChannel 1: is I haven't\n\nChannel 0: a\n\nChannel 1: got\n\nChannel 0: picture.\n\nChannel 1: I haven't got Internet.\n\nChannel 0: Okay. Yeah. Sorry. Let me check. Hang on.\n\nChannel 1: Would it help if I unplug the router again and plug it back in?\n\nChannel 0: No. Let's just stay it on online. Switch on. Do you still have no Internet as of the\n\nChannel 1: No.\n\nChannel 0: moment?\n\nChannel 1: No.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just run some test... Diagnose tick test on our end.\n\nChannel 1: Sorry. What was that?\n\nChannel 0: Is it okay if I put you on hold? Let me just run some diagnose\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: tick test, yeah, on your end. K? Hang on.\n\nChannel 1: Okay.\n\nChannel 0: Hello, John?\n\nChannel 1: Hello?\n\nChannel 0: Yeah. Thank you for waiting. You said there is a modem. Right?\n\nChannel 1: Yep.\n\nChannel 0: Is the modem switch on\n\nChannel 1: Yes. All four, what's the... There.\n\nChannel 0: or up? Okay. Can you see what type of\n\nChannel 1: Okay.\n\nChannel 0: modem is it? Underneath, there should be a sticker or on the side of it where the details writ... Are written. Should\n\nChannel 1: Hello.\n\nChannel 0: be... Should start with letter C and M... CM.\n\nChannel 1: C m three five zero zero.\n\nChannel 0: Okay. How about the serial number? Can you dictate it? I'm try... I'll log a phone to the network team for them to further check the Internet.\n\nChannel 1: The the the serial\n\nChannel 0: Mhmm.\n\nChannel 1: number... Hang on.\n\nChannel 0: Sure.\n\nChannel 1: Okay. 5\n\nChannel 0: Mhmm.\n\nChannel 1: 584\n\nChannel 0: Five five zero four. Mhmm.\n\nChannel 1: 451\n\nChannel 0: Five one. Mhmm.\n\nChannel 1: 46740...\n\nChannel 0: Four six 720. Mhmm.\n\nChannel 1: That's 3200.\n\nChannel 0: 200. Thank you. How about the MAC address?\n\nChannel 1: Okay. FB2,\n\nChannel 0: F... Letter f? Mhmm. 2.\n\nChannel 1: B for Bob,\n\nChannel 0: Mhmm.\n\nChannel 1: F for... So it's F for Fred, B for Bob, 20D\n\nChannel 0: Mhmm. 0. Mhmm.\n\nChannel 1: 27\n\nChannel 0: Two.\n\nChannel 1: A\n\nChannel 0: Seven. 8. Mhmm.\n\nChannel 1: 1983.\n\nChannel 0: 7983. Okay. When I told you to power cycle, did you power cycle that modem as\n\nChannel 1: No.\n\nChannel 0: well? Okay. Only the router.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Okay. Let me just check. So the NTD LEDs has power status. Is that correct?\n\nChannel 1: Yes.\n\nChannel 0: Power lights. Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Can you see the downstream status as well?\n\nChannel 1: These?\n\nChannel 0: Downstream status and the upstream.\n\nChannel 1: I I don't understand\n\nChannel 0: Okay. Let me just check. Is there lights flashing or solid\n\nChannel 1: that. On\n\nChannel 0: on\n\nChannel 1: the\n\nChannel 0: that\n\nChannel 1: on\n\nChannel 0: modem?\n\nChannel 1: the on the modem is solid. Four lights.\n\nChannel 0: Four lightbulent. Okay. Have... Can you see the link status on the modem?\n\nChannel 1: Delete status.\n\nChannel 0: Yeah. Is there, like, saying link status?\n\nChannel 1: Where where do I find that?\n\nChannel 0: Okay. As of the moment, you're seeing four lights... Four green lights. Correct?\n\nChannel 1: Correct.\n\nChannel 0: Including the power power power lights...\n\nChannel 1: Yep.\n\nChannel 0: Power indicator lights. Yeah. Okay. How about the router? Can you tell me the make and model of the router?\n\nRun and\n\nChannel 1: Okay.\n\nChannel 0: model.\n\nChannel 1: It's the\n\nChannel 0: Mhmm. Tandem. Mhmm. Mhmm. 56.\n\nGigabyte. Okay. How about the MAC address?\n\nChannel 1: v.\n\nChannel 0: MAC address.\n\nChannel 1: Where do I find that? On the on the\n\nChannel 0: Underneath...\n\nChannel 1: box?\n\nChannel 0: Yeah. Underneath the router, you'll see a sticker.\n\nChannel 1: Yeah. Is it the... Where it starts EF?\n\nChannel 0: Yes. Mhmm.\n\nChannel 1: EF731\n\nChannel 0: Then 31, mhmm,\n\nChannel 1: 0115\n\nChannel 0: zero one one five. Mhmm.\n\nChannel 1: 38000049.\n\nChannel 0: Eight zero Okay. Do you have an other router?\n\nChannel 1: No.\n\nChannel 0: Or...\n\nChannel 1: That's the\n\nChannel 0: Right.\n\nChannel 1: only one.\n\nChannel 0: Yes. That's the only one. Okay. Okay, John. Is it okay if we power cycle power cycle the modem?\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Yeah. Just switch it switch it off for twenty minutes, then put it back in. So I'm going to log a ticket to the network team, then I get back to you once I hear an update from them for...\n\nChannel 1: Okay.\n\nChannel 0: They're going to further investigation why you're having intermittent connection, like you said... You mentioned earlier every morning. Then\n\nChannel 1: Yeah.\n\nChannel 0: right now, you do not have an Internet as of the moment.\n\nChannel 1: At the moment, there's no Internet. No.\n\nChannel 0: Yeah. Yeah. That's correct. Okay. So let's power cycle the router then switch it back on after twenty minutes.\n\nChannel 1: The router or the modem?\n\nChannel 0: Sorry. The modem.\n\nChannel 1: The modem.\n\nChannel 0: Yeah.\n\nChannel 1: So I just unplug the power?\n\nChannel 0: Yeah. That's correct. Unplug it then put it back in after twenty minutes like\n\nChannel 1: Okay.\n\nChannel 0: what we did on your router. Yeah.\n\nChannel 1: In the regular as well?\n\nChannel 0: No need for the router. Just the modem,\n\nChannel 1: Modem.\n\nChannel 0: the NTT box. Yeah.\n\nChannel 1: Okay. Alright. So...\n\nChannel 0: Then I'll give a callback, yeah, within this day for an update. Yeah.\n\nChannel 1: Sorry. You gotta call me back?\n\nChannel 0: I'm going to give you a callback once I hear an update from the network team.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Yeah. For the meantime, I'll also monitor your usage. I mean, once you switch on the NTD box again.\n\nChannel 1: Uh-huh. Okay. So I'll wait for\n\nChannel 0: Okay.\n\nChannel 1: your call.\n\nChannel 0: Okay. Yeah. Sure. I'll\n\nChannel 1: Okay.\n\nChannel 0: give you\n\nChannel 1: Okay.\n\nChannel 0: a callback, Asa. Okay.\n\nChannel 1: Okay. Thank\n\nChannel 0: Bye\n\nChannel 1: you.\n\nChannel 0: for now. Thank\n\nChannel 1: Bye.\n\nChannel 0: you as well.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.14336085319519043},{"text":"Good morning.","start":1.92,"end":2.6399999,"sentiment":"positive","sentiment_score":0.40572986006736755},{"text":"This is Maureen from Airtel.","start":2.6399999,"end":4.42,"sentiment":"positive","sentiment_score":0.35840895771980286}],"sentiment":"positive","sentiment_score":0.3433581702411175,"channel":0,"num_words":8,"start":1.52,"end":4.42},{"sentences":[{"text":"How are you?","start":5.3599997,"end":6.08,"sentiment":"neutral","sentiment_score":0.3150640328725179},{"text":"It's...","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.042976610362529755},{"text":"My name is Josh.","start":6.96,"end":7.94,"sentiment":"neutral","sentiment_score":0.031340320128947496},{"text":"My account number, 1271.","start":9.04,"end":12.42,"sentiment":"neutral","sentiment_score":0.03062626998871565},{"text":"I I rang up earlier with the problem with the the router.","start":15.575,"end":20.795,"sentiment":"neutral","sentiment_score":-0.0931152980774641}],"sentiment":"neutral","sentiment_score":0.00494381218838195,"channel":1,"num_words":24,"start":5.3599997,"end":20.795},{"sentences":[{"text":"Mhmm.","start":20.984999,"end":21.484999,"sentiment":"neutral","sentiment_score":-0.10115212202072144}],"sentiment":"neutral","sentiment_score":-0.10115212202072144,"channel":0,"num_words":1,"start":20.984999,"end":21.484999},{"sentences":[{"text":"The Internet, and and I spoke to one of the technicians, and she told me to disconnect for twenty minutes and then replug it in and then call you back.","start":22.375,"end":34.15,"sentiment":"neutral","sentiment_score":-0.19049064988891284}],"sentiment":"neutral","sentiment_score":-0.19049064988891284,"channel":1,"num_words":30,"start":22.375,"end":34.15},{"sentences":[{"text":"Okay.","start":35.71,"end":36.21,"sentiment":"neutral","sentiment_score":0.005809921771287918},{"text":"Is it working","start":36.83,"end":37.809998,"sentiment":"neutral","sentiment_score":0.022787590821584065}],"sentiment":"neutral","sentiment_score":0.01854317355901003,"channel":0,"num_words":4,"start":35.71,"end":37.809998},{"sentences":[{"text":"It's","start":38.61,"end":38.93,"sentiment":"neutral","sentiment_score":0.011008035391569138}],"sentiment":"neutral","sentiment_score":0.011008035391569138,"channel":1,"num_words":1,"start":38.61,"end":38.93},{"sentences":[{"text":"after you","start":38.67,"end":39.07,"sentiment":"neutral","sentiment_score":0.002600783482193947}],"sentiment":"neutral","sentiment_score":0.002600783482193947,"channel":0,"num_words":2,"start":38.67,"end":39.07},{"sentences":[{"text":"working.","start":38.93,"end":39.41,"sentiment":"neutral","sentiment_score":0.01828674226999283}],"sentiment":"neutral","sentiment_score":0.01828674226999283,"channel":1,"num_words":1,"start":38.93,"end":39.41},{"sentences":[{"text":"put it","start":39.07,"end":39.47,"sentiment":"neutral","sentiment_score":-0.00301490630954504}],"sentiment":"neutral","sentiment_score":-0.00301490630954504,"channel":0,"num_words":2,"start":39.07,"end":39.47},{"sentences":[{"text":"Yeah.","start":39.41,"end":39.91,"sentiment":"neutral","sentiment_score":-0.004004708491265774}],"sentiment":"neutral","sentiment_score":-0.004004708491265774,"channel":1,"num_words":1,"start":39.41,"end":39.91},{"sentences":[{"text":"back?","start":39.47,"end":39.97,"sentiment":"neutral","sentiment_score":-0.009056166745722294}],"sentiment":"neutral","sentiment_score":-0.009056166745722294,"channel":0,"num_words":1,"start":39.47,"end":39.97},{"sentences":[{"text":"Yes.","start":40.37,"end":40.87,"sentiment":"neutral","sentiment_score":0.00012306589633226395}],"sentiment":"neutral","sentiment_score":0.00012306589633226395,"channel":1,"num_words":1,"start":40.37,"end":40.87},{"sentences":[{"text":"Yeah.","start":40.91,"end":41.41,"sentiment":"neutral","sentiment_score":-0.01202004123479128}],"sentiment":"neutral","sentiment_score":-0.01202004123479128,"channel":0,"num_words":1,"start":40.91,"end":41.41},{"sentences":[{"text":"Now...","start":41.585003,"end":42.085003,"sentiment":"neutral","sentiment_score":-0.029307665303349495},{"text":"It's just gone off again.","start":42.945,"end":44.485,"sentiment":"neutral","sentiment_score":-0.23370954990386963}],"sentiment":"neutral","sentiment_score":-0.19964256913711628,"channel":1,"num_words":6,"start":41.585003,"end":44.485},{"sentences":[{"text":"What do you mean of there's no Internet?","start":47.645,"end":49.985,"sentiment":"neutral","sentiment_score":-0.20336025208234787}],"sentiment":"neutral","sentiment_score":-0.20336025208234787,"channel":0,"num_words":8,"start":47.645,"end":49.985},{"sentences":[{"text":"There's no Internet.","start":50.865,"end":52.005,"sentiment":"neutral","sentiment_score":-0.23505616188049316},{"text":"The on the router, I've got a red foot...","start":52.465,"end":60.449997,"sentiment":"neutral","sentiment_score":-0.10837838302055995},{"text":"The red light is splashing.","start":60.829998,"end":63.97,"sentiment":"neutral","sentiment_score":-0.27839507162570953},{"text":"And the and the modem is also off.","start":66.35,"end":70.915,"sentiment":"neutral","sentiment_score":-0.3003728836774826},{"text":"It's starting to signal up again.","start":71.215004,"end":73.695,"sentiment":"neutral","sentiment_score":-0.2467924878001213}],"sentiment":"neutral","sentiment_score":-0.2243963641024405,"channel":1,"num_words":31,"start":50.865,"end":73.695},{"sentences":[{"text":"It's on two lights.","start":73.695,"end":76.815,"sentiment":"neutral","sentiment_score":-0.0777966408059001},{"text":"Hang on a sec.","start":76.815,"end":77.875,"sentiment":"neutral","sentiment_score":-0.055933126248419285},{"text":"It should","start":78.495,"end":79.055,"sentiment":"neutral","sentiment_score":-0.01974868681281805}],"sentiment":"neutral","sentiment_score":-0.05744164418429136,"channel":1,"num_words":10,"start":73.695,"end":79.055},{"sentences":[{"text":"Okay.","start":78.825,"end":79.325,"sentiment":"neutral","sentiment_score":-0.031667791306972504}],"sentiment":"neutral","sentiment_score":-0.031667791306972504,"channel":0,"num_words":1,"start":78.825,"end":79.325},{"sentences":[{"text":"come back on.","start":79.055,"end":80.035,"sentiment":"neutral","sentiment_score":-0.03188729596634706},{"text":"Okay.","start":80.590004,"end":81.090004,"sentiment":"neutral","sentiment_score":-0.02249233052134514},{"text":"Three lights.","start":81.23,"end":81.89,"sentiment":"neutral","sentiment_score":-0.023444221355021}],"sentiment":"neutral","sentiment_score":-0.02750711018840472,"channel":1,"num_words":6,"start":79.055,"end":81.89},{"sentences":[{"text":"Mhmm.","start":83.305,"end":83.7,"sentiment":"neutral","sentiment_score":-0.022372573614120483}],"sentiment":"neutral","sentiment_score":-0.022372573614120483,"channel":0,"num_words":1,"start":83.305,"end":83.7},{"sentences":[{"text":"Waiting for the fourth light.","start":85.950005,"end":88.61,"sentiment":"neutral","sentiment_score":-0.03640763163566589},{"text":"K.","start":100.825,"end":101.325,"sentiment":"neutral","sentiment_score":-0.015019835904240608},{"text":"Come on.","start":101.545,"end":102.365,"sentiment":"neutral","sentiment_score":-0.011419324204325676}],"sentiment":"neutral","sentiment_score":-0.02748708031140268,"channel":1,"num_words":8,"start":85.950005,"end":102.365},{"sentences":[{"text":"Yeah.","start":105.715,"end":106.115,"sentiment":"neutral","sentiment_score":-0.02629787102341652},{"text":"I think the NTD is offline as of the moment.","start":106.115,"end":110.615,"sentiment":"neutral","sentiment_score":-0.10167935714125634}],"sentiment":"neutral","sentiment_score":-0.09482649476690726,"channel":0,"num_words":11,"start":105.715,"end":110.615},{"sentences":[{"text":"Okay.","start":111.4,"end":111.88,"sentiment":"neutral","sentiment_score":-0.02110663056373596},{"text":"I've got all four","start":111.88,"end":112.84,"sentiment":"neutral","sentiment_score":-0.007748924195766449}],"sentiment":"neutral","sentiment_score":-0.010420465469360351,"channel":1,"num_words":5,"start":111.4,"end":112.84},{"sentences":[{"text":"Yeah.","start":112.6,"end":113.1,"sentiment":"neutral","sentiment_score":-0.010828591883182526}],"sentiment":"neutral","sentiment_score":-0.010828591883182526,"channel":0,"num_words":1,"start":112.6,"end":113.1},{"sentences":[{"text":"lights,","start":112.84,"end":113.34,"sentiment":"neutral","sentiment_score":-0.008632807061076164}],"sentiment":"neutral","sentiment_score":-0.008632807061076164,"channel":1,"num_words":1,"start":112.84,"end":113.34},{"sentences":[{"text":"That's why.","start":113.64,"end":114.46,"sentiment":"neutral","sentiment_score":-0.0350647009909153}],"sentiment":"neutral","sentiment_score":-0.0350647009909153,"channel":0,"num_words":2,"start":113.64,"end":114.46},{"sentences":[{"text":"but I've","start":115.08,"end":115.479996,"sentiment":"neutral","sentiment_score":-0.03849726915359497}],"sentiment":"neutral","sentiment_score":-0.03849726915359497,"channel":1,"num_words":2,"start":115.08,"end":115.479996},{"sentences":[{"text":"Did","start":115.32,"end":115.560005,"sentiment":"neutral","sentiment_score":-0.05445580184459686}],"sentiment":"neutral","sentiment_score":-0.05445580184459686,"channel":0,"num_words":1,"start":115.32,"end":115.560005},{"sentences":[{"text":"still","start":115.479996,"end":115.72,"sentiment":"neutral","sentiment_score":-0.04785158112645149}],"sentiment":"neutral","sentiment_score":-0.04785158112645149,"channel":1,"num_words":1,"start":115.479996,"end":115.72},{"sentences":[{"text":"you","start":115.560005,"end":115.8,"sentiment":"neutral","sentiment_score":-0.04758783429861069}],"sentiment":"neutral","sentiment_score":-0.04758783429861069,"channel":0,"num_words":1,"start":115.560005,"end":115.8},{"sentences":[{"text":"got","start":115.72,"end":115.88,"sentiment":"neutral","sentiment_score":-0.04247559979557991}],"sentiment":"neutral","sentiment_score":-0.04247559979557991,"channel":1,"num_words":1,"start":115.72,"end":115.88},{"sentences":[{"text":"also","start":115.8,"end":116.3,"sentiment":"neutral","sentiment_score":-0.04012578725814819}],"sentiment":"neutral","sentiment_score":-0.04012578725814819,"channel":0,"num_words":1,"start":115.8,"end":116.3},{"sentences":[{"text":"the red flashing light.","start":115.88,"end":117.9,"sentiment":"neutral","sentiment_score":-0.0478745037689805}],"sentiment":"neutral","sentiment_score":-0.0478745037689805,"channel":1,"num_words":4,"start":115.88,"end":117.9},{"sentences":[{"text":"did you also switch off the NTD?","start":118.68,"end":121.020004,"sentiment":"neutral","sentiment_score":-0.0456756411918572}],"sentiment":"neutral","sentiment_score":-0.0456756411918572,"channel":0,"num_words":7,"start":118.68,"end":121.020004},{"sentences":[{"text":"The...","start":124.635,"end":125.135,"sentiment":"neutral","sentiment_score":-0.03743597120046616},{"text":"What's that?","start":125.755005,"end":126.315,"sentiment":"neutral","sentiment_score":-0.03883756324648857},{"text":"The...","start":126.315,"end":126.815,"sentiment":"neutral","sentiment_score":-0.03099576011300087},{"text":"We're talking about the modem.","start":126.875,"end":128.175,"sentiment":"neutral","sentiment_score":-0.04721867367625236}],"sentiment":"neutral","sentiment_score":-0.042466691798634,"channel":1,"num_words":9,"start":124.635,"end":128.175},{"sentences":[{"text":"The box on the wall, mount on your wall.","start":128.225,"end":131.285,"sentiment":"neutral","sentiment_score":-0.05172900151875284}],"sentiment":"neutral","sentiment_score":-0.05172900151875284,"channel":0,"num_words":9,"start":128.225,"end":131.285},{"sentences":[{"text":"I haven't got any...","start":133.33,"end":134.39,"sentiment":"neutral","sentiment_score":-0.13356954604387283},{"text":"I haven't got a box on the wall.","start":134.85,"end":136.63,"sentiment":"neutral","sentiment_score":-0.14039132930338383}],"sentiment":"neutral","sentiment_score":-0.1381174015502135,"channel":1,"num_words":12,"start":133.33,"end":136.63},{"sentences":[{"text":"Sorry?","start":141.49,"end":141.99,"sentiment":"neutral","sentiment_score":-0.10190162807703018}],"sentiment":"neutral","sentiment_score":-0.10190162807703018,"channel":0,"num_words":1,"start":141.49,"end":141.99},{"sentences":[{"text":"I I haven't got a box on the wall.","start":142.53,"end":145.19,"sentiment":"neutral","sentiment_score":-0.12784499095545876},{"text":"All I've","start":146.545,"end":146.945,"sentiment":"neutral","sentiment_score":-0.07415580563247204}],"sentiment":"neutral","sentiment_score":-0.11808332089673389,"channel":1,"num_words":11,"start":142.53,"end":146.945},{"sentences":[{"text":"Okay.","start":146.93001,"end":147.43001,"sentiment":"neutral","sentiment_score":-0.0306138563901186}],"sentiment":"neutral","sentiment_score":-0.0306138563901186,"channel":0,"num_words":1,"start":146.93001,"end":147.43001},{"sentences":[{"text":"got is the...","start":146.945,"end":147.845,"sentiment":"neutral","sentiment_score":-0.026444855456550915},{"text":"Is a router and a modem.","start":147.905,"end":150.085,"sentiment":"neutral","sentiment_score":-0.03146818156043688}],"sentiment":"neutral","sentiment_score":-0.02979373952580823,"channel":1,"num_words":9,"start":146.945,"end":150.085},{"sentences":[{"text":"Router and a modem?","start":153.005,"end":154.30501,"sentiment":"neutral","sentiment_score":-0.02655547996982932}],"sentiment":"neutral","sentiment_score":-0.02655547996982932,"channel":0,"num_words":4,"start":153.005,"end":154.30501},{"sentences":[{"text":"Yeah.","start":154.865,"end":155.365,"sentiment":"neutral","sentiment_score":-0.018407262861728668}],"sentiment":"neutral","sentiment_score":-0.018407262861728668,"channel":1,"num_words":1,"start":154.865,"end":155.365},{"sentences":[{"text":"Yeah.","start":156.365,"end":156.845,"sentiment":"neutral","sentiment_score":-0.018926305696368217},{"text":"Where is the modem located?","start":156.845,"end":158.785,"sentiment":"neutral","sentiment_score":-0.019987648352980614}],"sentiment":"neutral","sentiment_score":-0.01981075791021188,"channel":0,"num_words":6,"start":156.365,"end":158.785},{"sentences":[{"text":"The modem is right next to the Rambo.","start":160.225,"end":162.86,"sentiment":"neutral","sentiment_score":-0.012575400061905384},{"text":"Yeah.","start":171.08,"end":171.32,"sentiment":"neutral","sentiment_score":-0.024710487574338913},{"text":"It's in the lantern, you know, I don't know.","start":171.32,"end":174.14,"sentiment":"neutral","sentiment_score":-0.06453372372521295}],"sentiment":"neutral","sentiment_score":-0.03922873342202769,"channel":1,"num_words":18,"start":160.225,"end":174.14},{"sentences":[{"text":"Mhmm.","start":175.45999,"end":175.95999,"sentiment":"neutral","sentiment_score":-0.014588804915547373},{"text":"Okay.","start":176.34,"end":176.81999,"sentiment":"neutral","sentiment_score":-0.003909480758011341},{"text":"Let me just check.","start":176.81999,"end":178.28,"sentiment":"neutral","sentiment_score":-0.009654918918386102},{"text":"I have a picture of your setup there.","start":184.575,"end":186.83499,"sentiment":"neutral","sentiment_score":0.05265696067363024},{"text":"I'll email you shortly, then just reply to that email","start":186.89499,"end":192.83499,"sentiment":"neutral","sentiment_score":0.040778117068111894}],"sentiment":"neutral","sentiment_score":0.032163287280127406,"channel":0,"num_words":24,"start":175.45999,"end":192.83499},{"sentences":[{"text":"The problem","start":195.25,"end":195.73,"sentiment":"neutral","sentiment_score":-0.19561047852039337}],"sentiment":"neutral","sentiment_score":-0.19561047852039337,"channel":1,"num_words":2,"start":195.25,"end":195.73},{"sentences":[{"text":"requesting","start":195.59999,"end":196.07999,"sentiment":"neutral","sentiment_score":-0.2934085428714752}],"sentiment":"neutral","sentiment_score":-0.2934085428714752,"channel":0,"num_words":1,"start":195.59999,"end":196.07999},{"sentences":[{"text":"is I haven't","start":195.73,"end":196.29,"sentiment":"negative","sentiment_score":-0.516349603732427}],"sentiment":"negative","sentiment_score":-0.516349603732427,"channel":1,"num_words":3,"start":195.73,"end":196.29},{"sentences":[{"text":"a","start":196.07999,"end":196.31999,"sentiment":"negative","sentiment_score":-0.5552559494972229}],"sentiment":"negative","sentiment_score":-0.5552559494972229,"channel":0,"num_words":1,"start":196.07999,"end":196.31999},{"sentences":[{"text":"got","start":196.29,"end":196.79,"sentiment":"negative","sentiment_score":-0.46716657280921936}],"sentiment":"negative","sentiment_score":-0.46716657280921936,"channel":1,"num_words":1,"start":196.29,"end":196.79},{"sentences":[{"text":"picture.","start":196.31999,"end":196.81999,"sentiment":"negative","sentiment_score":-0.5428279638290405}],"sentiment":"negative","sentiment_score":-0.5428279638290405,"channel":0,"num_words":1,"start":196.31999,"end":196.81999},{"sentences":[{"text":"I haven't got Internet.","start":197.17,"end":198.31,"sentiment":"negative","sentiment_score":-0.4776841774582863}],"sentiment":"negative","sentiment_score":-0.4776841774582863,"channel":1,"num_words":4,"start":197.17,"end":198.31},{"sentences":[{"text":"Okay.","start":200.31999,"end":200.81999,"sentiment":"neutral","sentiment_score":-0.10785660892724992},{"text":"Yeah.","start":200.95999,"end":201.36,"sentiment":"neutral","sentiment_score":-0.0941506400704384},{"text":"Sorry.","start":201.36,"end":201.86,"sentiment":"neutral","sentiment_score":-0.1294327676296234},{"text":"Let me check.","start":203.12,"end":204.57999,"sentiment":"neutral","sentiment_score":-0.06208321824669838},{"text":"Hang on.","start":204.64,"end":205.37999,"sentiment":"neutral","sentiment_score":-0.02241531852632761}],"sentiment":"neutral","sentiment_score":-0.07031503855250776,"channel":0,"num_words":8,"start":200.31999,"end":205.37999},{"sentences":[{"text":"Would it help if I unplug the router again and plug it back in?","start":206.625,"end":210.72,"sentiment":"neutral","sentiment_score":-0.021437174108411585}],"sentiment":"neutral","sentiment_score":-0.021437174108411585,"channel":1,"num_words":14,"start":206.625,"end":210.72},{"sentences":[{"text":"No.","start":213.055,"end":213.555,"sentiment":"neutral","sentiment_score":-0.177641823887825},{"text":"Let's just stay it on online.","start":213.775,"end":217.95499,"sentiment":"neutral","sentiment_score":-0.08439855587979157},{"text":"Switch on.","start":219.12,"end":226.66,"sentiment":"neutral","sentiment_score":-0.03647813759744167},{"text":"Do you still have no Internet as of the","start":229.36,"end":231.84,"sentiment":"neutral","sentiment_score":-0.14541025708119074}],"sentiment":"neutral","sentiment_score":-0.11476009711623192,"channel":0,"num_words":18,"start":213.055,"end":231.84},{"sentences":[{"text":"No.","start":231.665,"end":232.165,"sentiment":"neutral","sentiment_score":-0.19481387734413147}],"sentiment":"neutral","sentiment_score":-0.19481387734413147,"channel":1,"num_words":1,"start":231.665,"end":232.165},{"sentences":[{"text":"moment?","start":231.84,"end":232.34,"sentiment":"neutral","sentiment_score":-0.1843115985393524}],"sentiment":"neutral","sentiment_score":-0.1843115985393524,"channel":0,"num_words":1,"start":231.84,"end":232.34},{"sentences":[{"text":"No.","start":232.78499,"end":233.28499,"sentiment":"neutral","sentiment_score":-0.16258369386196136}],"sentiment":"neutral","sentiment_score":-0.16258369386196136,"channel":1,"num_words":1,"start":232.78499,"end":233.28499},{"sentences":[{"text":"Okay.","start":234.58499,"end":235.08499,"sentiment":"neutral","sentiment_score":-0.09043461084365843},{"text":"Is it okay if I put you on hold?","start":241.78499,"end":243.305,"sentiment":"neutral","sentiment_score":-0.052709981385204524},{"text":"Let me just run some test...","start":243.305,"end":245.305,"sentiment":"neutral","sentiment_score":-0.01920500211417675},{"text":"Diagnose tick test on our end.","start":245.305,"end":247.85,"sentiment":"neutral","sentiment_score":-0.038544003230830036}],"sentiment":"neutral","sentiment_score":-0.04142356706275181,"channel":0,"num_words":22,"start":234.58499,"end":247.85},{"sentences":[{"text":"Sorry.","start":251.405,"end":251.72499,"sentiment":"neutral","sentiment_score":-0.09277348220348358},{"text":"What was that?","start":251.72499,"end":252.545,"sentiment":"neutral","sentiment_score":-0.07797460009654363}],"sentiment":"neutral","sentiment_score":-0.08167432062327862,"channel":1,"num_words":4,"start":251.405,"end":252.545},{"sentences":[{"text":"Is it okay if I put you on hold?","start":254.23001,"end":255.99,"sentiment":"neutral","sentiment_score":-0.027180222587452993},{"text":"Let me just run some diagnose","start":255.99,"end":257.85,"sentiment":"neutral","sentiment_score":-0.0007716926435629526}],"sentiment":"neutral","sentiment_score":-0.01661681060989698,"channel":0,"num_words":15,"start":254.23001,"end":257.85},{"sentences":[{"text":"Yeah.","start":257.405,"end":257.725,"sentiment":"neutral","sentiment_score":0.026757288724184036},{"text":"Yeah.","start":257.725,"end":258.225,"sentiment":"neutral","sentiment_score":0.02690315991640091}],"sentiment":"neutral","sentiment_score":0.026830224320292473,"channel":1,"num_words":2,"start":257.405,"end":258.225},{"sentences":[{"text":"tick test, yeah, on your end.","start":257.99,"end":259.685,"sentiment":"neutral","sentiment_score":0.019533468410372734},{"text":"K?","start":259.685,"end":259.925,"sentiment":"neutral","sentiment_score":0.01153741590678692},{"text":"Hang on.","start":259.925,"end":260.66498,"sentiment":"neutral","sentiment_score":0.009053241927176714}],"sentiment":"neutral","sentiment_score":0.016316078913708527,"channel":0,"num_words":9,"start":257.99,"end":260.66498},{"sentences":[{"text":"Okay.","start":261.485,"end":261.985,"sentiment":"neutral","sentiment_score":0.02849755994975567}],"sentiment":"neutral","sentiment_score":0.02849755994975567,"channel":1,"num_words":1,"start":261.485,"end":261.985},{"sentences":[{"text":"Hello, John?","start":488.89502,"end":489.875,"sentiment":"neutral","sentiment_score":0.033824196085333824}],"sentiment":"neutral","sentiment_score":0.033824196085333824,"channel":0,"num_words":2,"start":488.89502,"end":489.875},{"sentences":[{"text":"Hello?","start":490.24002,"end":490.74002,"sentiment":"neutral","sentiment_score":0.030320383608341217}],"sentiment":"neutral","sentiment_score":0.030320383608341217,"channel":1,"num_words":1,"start":490.24002,"end":490.74002},{"sentences":[{"text":"Yeah.","start":491.695,"end":492.195,"sentiment":"neutral","sentiment_score":0.09611931443214417},{"text":"Thank you for waiting.","start":492.73502,"end":493.875,"sentiment":"neutral","sentiment_score":0.31851399689912796},{"text":"You said there is a modem.","start":494.33502,"end":496.515,"sentiment":"neutral","sentiment_score":0.11128998796145122},{"text":"Right?","start":496.73502,"end":497.23502,"sentiment":"neutral","sentiment_score":0.09002567827701569}],"sentiment":"neutral","sentiment_score":0.17732840900619826,"channel":0,"num_words":12,"start":491.695,"end":497.23502},{"sentences":[{"text":"Yep.","start":497.6,"end":498.015,"sentiment":"neutral","sentiment_score":0.06570062041282654}],"sentiment":"neutral","sentiment_score":0.06570062041282654,"channel":1,"num_words":1,"start":497.6,"end":498.015},{"sentences":[{"text":"Is the modem switch on","start":499.45502,"end":501.23502,"sentiment":"neutral","sentiment_score":0.05756998285651207}],"sentiment":"neutral","sentiment_score":0.05756998285651207,"channel":0,"num_words":5,"start":499.45502,"end":501.23502},{"sentences":[{"text":"Yes.","start":501.695,"end":502.195,"sentiment":"neutral","sentiment_score":0.03857932612299919},{"text":"All four, what's the...","start":502.575,"end":505.135,"sentiment":"neutral","sentiment_score":0.009897676762193441},{"text":"There.","start":505.135,"end":505.635,"sentiment":"neutral","sentiment_score":-0.008503582328557968}],"sentiment":"neutral","sentiment_score":0.011611075140535831,"channel":1,"num_words":6,"start":501.695,"end":505.635},{"sentences":[{"text":"or up?","start":505.28,"end":506.18,"sentiment":"neutral","sentiment_score":-0.006399224512279034},{"text":"Okay.","start":506.63998,"end":507.13998,"sentiment":"neutral","sentiment_score":0.006221356801688671},{"text":"Can you see what type of","start":508.87997,"end":510.31998,"sentiment":"neutral","sentiment_score":-0.0011444956374665098}],"sentiment":"neutral","sentiment_score":-0.001493785116407606,"channel":0,"num_words":9,"start":505.28,"end":510.31998},{"sentences":[{"text":"Okay.","start":510.11,"end":510.61,"sentiment":"neutral","sentiment_score":0.001734417863190174}],"sentiment":"neutral","sentiment_score":0.001734417863190174,"channel":1,"num_words":1,"start":510.11,"end":510.61},{"sentences":[{"text":"modem is it?","start":510.31998,"end":511.46,"sentiment":"neutral","sentiment_score":0.0025803580259283385},{"text":"Underneath, there should be a sticker or on the side of it where the details writ...","start":511.75998,"end":519.995,"sentiment":"neutral","sentiment_score":-0.013031535723712295},{"text":"Are written.","start":519.995,"end":520.655,"sentiment":"neutral","sentiment_score":-0.015080610755831003},{"text":"Should","start":523.515,"end":523.755,"sentiment":"neutral","sentiment_score":-0.015217872336506844}],"sentiment":"neutral","sentiment_score":-0.011188299606808207,"channel":0,"num_words":22,"start":510.31998,"end":523.755},{"sentences":[{"text":"Hello.","start":523.71,"end":524.21,"sentiment":"neutral","sentiment_score":-0.008730615489184856}],"sentiment":"neutral","sentiment_score":-0.008730615489184856,"channel":1,"num_words":1,"start":523.71,"end":524.21},{"sentences":[{"text":"be...","start":523.755,"end":524.255,"sentiment":"neutral","sentiment_score":-0.008393390104174614},{"text":"Should start with letter C and M...","start":524.795,"end":527.455,"sentiment":"neutral","sentiment_score":-0.00937194177614791},{"text":"CM.","start":527.59503,"end":528.41504,"sentiment":"neutral","sentiment_score":-0.006392012350261211}],"sentiment":"neutral","sentiment_score":-0.008932110543052355,"channel":0,"num_words":9,"start":523.755,"end":528.41504},{"sentences":[{"text":"C m three five zero zero.","start":536.255,"end":539.06,"sentiment":"neutral","sentiment_score":-0.01446254380668203}],"sentiment":"neutral","sentiment_score":-0.01446254380668203,"channel":1,"num_words":6,"start":536.255,"end":539.06},{"sentences":[{"text":"Okay.","start":540.87,"end":541.35,"sentiment":"neutral","sentiment_score":-0.002300034277141094},{"text":"How about the serial number?","start":541.35,"end":542.88995,"sentiment":"neutral","sentiment_score":-0.013625635765492916},{"text":"Can you dictate it?","start":543.785,"end":545.08496,"sentiment":"neutral","sentiment_score":-0.015788369113579392},{"text":"I'm try...","start":545.70496,"end":546.365,"sentiment":"neutral","sentiment_score":-0.013882922008633614},{"text":"I'll log a phone to the network team for them to further check the Internet.","start":546.665,"end":551.005,"sentiment":"neutral","sentiment_score":-0.014788648734490076}],"sentiment":"neutral","sentiment_score":-0.014191750540501542,"channel":0,"num_words":27,"start":540.87,"end":551.005},{"sentences":[{"text":"The the the serial","start":554.085,"end":555.385,"sentiment":"neutral","sentiment_score":-0.014844073448330164}],"sentiment":"neutral","sentiment_score":-0.014844073448330164,"channel":1,"num_words":4,"start":554.085,"end":555.385},{"sentences":[{"text":"Mhmm.","start":557.06,"end":557.56,"sentiment":"neutral","sentiment_score":-0.012698156759142876}],"sentiment":"neutral","sentiment_score":-0.012698156759142876,"channel":0,"num_words":1,"start":557.06,"end":557.56},{"sentences":[{"text":"number...","start":557.445,"end":557.945,"sentiment":"neutral","sentiment_score":-0.013249817304313185},{"text":"Hang on.","start":558.005,"end":558.825,"sentiment":"neutral","sentiment_score":-0.006024100352078677}],"sentiment":"neutral","sentiment_score":-0.008432672669490179,"channel":1,"num_words":3,"start":557.445,"end":558.825},{"sentences":[{"text":"Sure.","start":560.01996,"end":560.51996,"sentiment":"neutral","sentiment_score":0.021223459392786023}],"sentiment":"neutral","sentiment_score":0.021223459392786023,"channel":0,"num_words":1,"start":560.01996,"end":560.51996},{"sentences":[{"text":"Okay.","start":563.685,"end":564.185,"sentiment":"neutral","sentiment_score":0.008237352594733238},{"text":"5","start":566.54,"end":567.04,"sentiment":"neutral","sentiment_score":0.001353345811367035}],"sentiment":"neutral","sentiment_score":0.0047953492030501366,"channel":1,"num_words":2,"start":563.685,"end":567.04},{"sentences":[{"text":"Mhmm.","start":568.815,"end":569.315,"sentiment":"neutral","sentiment_score":0.006423871964216232}],"sentiment":"neutral","sentiment_score":0.006423871964216232,"channel":0,"num_words":1,"start":568.815,"end":569.315},{"sentences":[{"text":"584","start":569.57996,"end":571.6,"sentiment":"neutral","sentiment_score":0.002374981064349413}],"sentiment":"neutral","sentiment_score":0.002374981064349413,"channel":1,"num_words":1,"start":569.57996,"end":571.6},{"sentences":[{"text":"Five five zero four.","start":569.695,"end":573.395,"sentiment":"neutral","sentiment_score":-0.00026627746410667896},{"text":"Mhmm.","start":573.455,"end":573.955,"sentiment":"neutral","sentiment_score":0.004564439412206411}],"sentiment":"neutral","sentiment_score":0.0006998659111559391,"channel":0,"num_words":5,"start":569.695,"end":573.955},{"sentences":[{"text":"451","start":575.18,"end":577.04,"sentiment":"neutral","sentiment_score":0.004249883815646172}],"sentiment":"neutral","sentiment_score":0.004249883815646172,"channel":1,"num_words":1,"start":575.18,"end":577.04},{"sentences":[{"text":"Five one.","start":578.015,"end":578.895,"sentiment":"neutral","sentiment_score":0.0018379907123744488},{"text":"Mhmm.","start":578.895,"end":579.395,"sentiment":"neutral","sentiment_score":0.0035224633757025003}],"sentiment":"neutral","sentiment_score":0.002399481600150466,"channel":0,"num_words":3,"start":578.015,"end":579.395},{"sentences":[{"text":"46740...","start":580.22,"end":588.085,"sentiment":"neutral","sentiment_score":0.002879463834688067}],"sentiment":"neutral","sentiment_score":0.002879463834688067,"channel":1,"num_words":1,"start":580.22,"end":588.085},{"sentences":[{"text":"Four six 720.","start":582.09503,"end":589.56,"sentiment":"neutral","sentiment_score":-0.0008528555432955424},{"text":"Mhmm.","start":589.56,"end":590.06,"sentiment":"neutral","sentiment_score":0.007575470954179764}],"sentiment":"neutral","sentiment_score":0.0012542260810732841,"channel":0,"num_words":4,"start":582.09503,"end":590.06},{"sentences":[{"text":"That's 3200.","start":594.54504,"end":596.87,"sentiment":"neutral","sentiment_score":0.012705642264336348}],"sentiment":"neutral","sentiment_score":0.012705642264336348,"channel":1,"num_words":2,"start":594.54504,"end":596.87},{"sentences":[{"text":"200.","start":597.495,"end":598.635,"sentiment":"neutral","sentiment_score":0.030904078856110573},{"text":"Thank you.","start":598.775,"end":599.515,"sentiment":"neutral","sentiment_score":0.24374311417341232},{"text":"How about the MAC address?","start":600.53503,"end":602.235,"sentiment":"neutral","sentiment_score":0.08375140875577927}],"sentiment":"neutral","sentiment_score":0.11714341887272894,"channel":0,"num_words":8,"start":597.495,"end":602.235},{"sentences":[{"text":"Okay.","start":603.17,"end":603.67,"sentiment":"neutral","sentiment_score":0.02185664139688015},{"text":"FB2,","start":605.17,"end":607.83,"sentiment":"neutral","sentiment_score":0.015251249074935911}],"sentiment":"neutral","sentiment_score":0.01855394523590803,"channel":1,"num_words":2,"start":603.17,"end":607.83},{"sentences":[{"text":"F...","start":607.175,"end":607.675,"sentiment":"neutral","sentiment_score":0.01596410945057869},{"text":"Letter f?","start":607.895,"end":608.775,"sentiment":"neutral","sentiment_score":-0.0004898030310869217},{"text":"Mhmm.","start":608.775,"end":609.175,"sentiment":"neutral","sentiment_score":-0.0010698905680328608},{"text":"2.","start":609.175,"end":609.675,"sentiment":"neutral","sentiment_score":-0.0015506017953157425}],"sentiment":"neutral","sentiment_score":0.0024728022050112485,"channel":0,"num_words":5,"start":607.175,"end":609.675},{"sentences":[{"text":"B for Bob,","start":610.055,"end":611.195,"sentiment":"neutral","sentiment_score":-0.0030094015722473464}],"sentiment":"neutral","sentiment_score":-0.0030094015722473464,"channel":1,"num_words":3,"start":610.055,"end":611.195},{"sentences":[{"text":"Mhmm.","start":612.215,"end":612.715,"sentiment":"neutral","sentiment_score":0.0015979396412149072}],"sentiment":"neutral","sentiment_score":0.0015979396412149072,"channel":0,"num_words":1,"start":612.215,"end":612.715},{"sentences":[{"text":"F for...","start":612.775,"end":613.515,"sentiment":"neutral","sentiment_score":-0.0010565811535343528},{"text":"So it's F for Fred, B for Bob, 20D","start":613.975,"end":621.595,"sentiment":"neutral","sentiment_score":0.0022745825505505004}],"sentiment":"neutral","sentiment_score":0.0016689164225350726,"channel":1,"num_words":11,"start":612.775,"end":621.595},{"sentences":[{"text":"Mhmm.","start":621.80005,"end":621.88,"sentiment":"neutral","sentiment_score":0.002131963148713112},{"text":"0.","start":621.88,"end":622.38,"sentiment":"neutral","sentiment_score":0.0018741721287369728},{"text":"Mhmm.","start":622.76,"end":623.26,"sentiment":"neutral","sentiment_score":0.0002470836043357849}],"sentiment":"neutral","sentiment_score":0.0014177396272619565,"channel":0,"num_words":3,"start":621.80005,"end":623.26},{"sentences":[{"text":"27","start":622.855,"end":624.70996,"sentiment":"neutral","sentiment_score":0.0004436201415956021}],"sentiment":"neutral","sentiment_score":0.0004436201415956021,"channel":1,"num_words":1,"start":622.855,"end":624.70996},{"sentences":[{"text":"Two.","start":624.52,"end":625.02,"sentiment":"neutral","sentiment_score":0.0011538465041667223}],"sentiment":"neutral","sentiment_score":0.0011538465041667223,"channel":0,"num_words":1,"start":624.52,"end":625.02},{"sentences":[{"text":"A","start":625.25,"end":625.75,"sentiment":"neutral","sentiment_score":0.0013119378127157688}],"sentiment":"neutral","sentiment_score":0.0013119378127157688,"channel":1,"num_words":1,"start":625.25,"end":625.75},{"sentences":[{"text":"Seven.","start":625.575,"end":626.075,"sentiment":"neutral","sentiment_score":0.001003147568553686},{"text":"8.","start":627.17505,"end":627.67505,"sentiment":"neutral","sentiment_score":0.0018609571270644665},{"text":"Mhmm.","start":627.815,"end":628.315,"sentiment":"neutral","sentiment_score":0.0031014021951705217}],"sentiment":"neutral","sentiment_score":0.0019885022969295583,"channel":0,"num_words":3,"start":625.575,"end":628.315},{"sentences":[{"text":"1983.","start":629.00995,"end":630.79,"sentiment":"neutral","sentiment_score":0.0015611511189490557}],"sentiment":"neutral","sentiment_score":0.0015611511189490557,"channel":1,"num_words":1,"start":629.00995,"end":630.79},{"sentences":[{"text":"7983.","start":631.015,"end":632.85504,"sentiment":"neutral","sentiment_score":0.0017338237958028913},{"text":"Okay.","start":632.85504,"end":633.35504,"sentiment":"neutral","sentiment_score":0.005372225306928158},{"text":"When I told you to power cycle, did you power cycle that modem as","start":637.17505,"end":641.57,"sentiment":"neutral","sentiment_score":-0.05607600456901959}],"sentiment":"neutral","sentiment_score":-0.04862237592897145,"channel":0,"num_words":16,"start":631.015,"end":641.57},{"sentences":[{"text":"No.","start":642.385,"end":642.885,"sentiment":"neutral","sentiment_score":-0.33329951763153076}],"sentiment":"neutral","sentiment_score":-0.33329951763153076,"channel":1,"num_words":1,"start":642.385,"end":642.885},{"sentences":[{"text":"well?","start":645.87006,"end":646.27,"sentiment":"neutral","sentiment_score":-0.23807479441165924},{"text":"Okay.","start":646.27,"end":646.51,"sentiment":"neutral","sentiment_score":-0.10302094370126724},{"text":"Only the router.","start":646.51,"end":647.49005,"sentiment":"neutral","sentiment_score":-0.12588305274645487}],"sentiment":"neutral","sentiment_score":-0.1437489792704582,"channel":0,"num_words":5,"start":645.87006,"end":647.49005},{"sentences":[{"text":"Yes.","start":647.985,"end":648.39,"sentiment":"neutral","sentiment_score":0.05780073255300522}],"sentiment":"neutral","sentiment_score":0.05780073255300522,"channel":1,"num_words":1,"start":647.985,"end":648.39},{"sentences":[{"text":"Okay.","start":650.75,"end":651.25,"sentiment":"neutral","sentiment_score":0.05184075981378555},{"text":"Okay.","start":653.595,"end":653.995,"sentiment":"neutral","sentiment_score":0.05754849314689636},{"text":"Let me just check.","start":653.995,"end":655.21497,"sentiment":"neutral","sentiment_score":0.048471374437212944},{"text":"So the NTD LEDs has power status.","start":657.195,"end":659.77496,"sentiment":"neutral","sentiment_score":0.06836382299661636},{"text":"Is that correct?","start":659.83496,"end":660.65497,"sentiment":"neutral","sentiment_score":0.04846862082680067}],"sentiment":"neutral","sentiment_score":0.05795171088539064,"channel":0,"num_words":16,"start":650.75,"end":660.65497},{"sentences":[{"text":"Yes.","start":661.27,"end":661.635,"sentiment":"neutral","sentiment_score":0.08467897772789001}],"sentiment":"neutral","sentiment_score":0.08467897772789001,"channel":1,"num_words":1,"start":661.27,"end":661.635},{"sentences":[{"text":"Power lights.","start":661.51495,"end":662.39496,"sentiment":"neutral","sentiment_score":0.09323360398411751},{"text":"Yeah.","start":662.39496,"end":662.89496,"sentiment":"neutral","sentiment_score":0.11835242807865144}],"sentiment":"neutral","sentiment_score":0.10160654534896214,"channel":0,"num_words":3,"start":661.51495,"end":662.89496},{"sentences":[{"text":"Yep.","start":663.235,"end":663.735,"sentiment":"neutral","sentiment_score":0.10327237844467164}],"sentiment":"neutral","sentiment_score":0.10327237844467164,"channel":1,"num_words":1,"start":663.235,"end":663.735},{"sentences":[{"text":"Can you see the downstream status as well?","start":666.97,"end":669.63,"sentiment":"neutral","sentiment_score":0.03153269598260522}],"sentiment":"neutral","sentiment_score":0.03153269598260522,"channel":0,"num_words":8,"start":666.97,"end":669.63},{"sentences":[{"text":"These?","start":670.675,"end":671.175,"sentiment":"neutral","sentiment_score":-0.03851793706417084}],"sentiment":"neutral","sentiment_score":-0.03851793706417084,"channel":1,"num_words":1,"start":670.675,"end":671.175},{"sentences":[{"text":"Downstream status and the upstream.","start":672.57,"end":674.75,"sentiment":"neutral","sentiment_score":-0.08113007172942162}],"sentiment":"neutral","sentiment_score":-0.08113007172942162,"channel":0,"num_words":5,"start":672.57,"end":674.75},{"sentences":[{"text":"I I don't understand","start":676.01,"end":677.87,"sentiment":"neutral","sentiment_score":-0.3284961059689522}],"sentiment":"neutral","sentiment_score":-0.3284961059689522,"channel":1,"num_words":4,"start":676.01,"end":677.87},{"sentences":[{"text":"Okay.","start":680.065,"end":680.545,"sentiment":"neutral","sentiment_score":-0.17754551768302915},{"text":"Let me just check.","start":680.545,"end":682.405,"sentiment":"neutral","sentiment_score":-0.07712125219404697},{"text":"Is there lights flashing or solid","start":684.705,"end":687.365,"sentiment":"neutral","sentiment_score":-0.09883721110721429}],"sentiment":"neutral","sentiment_score":-0.0980957993729548,"channel":0,"num_words":11,"start":680.065,"end":687.365},{"sentences":[{"text":"that.","start":687.93,"end":688.33,"sentiment":"neutral","sentiment_score":-0.13089819252490997},{"text":"On","start":688.33,"end":688.57,"sentiment":"neutral","sentiment_score":-0.07301685214042664}],"sentiment":"neutral","sentiment_score":-0.1019575223326683,"channel":1,"num_words":2,"start":687.93,"end":688.57},{"sentences":[{"text":"on","start":688.545,"end":688.78503,"sentiment":"neutral","sentiment_score":-0.0527677908539772}],"sentiment":"neutral","sentiment_score":-0.0527677908539772,"channel":0,"num_words":1,"start":688.545,"end":688.78503},{"sentences":[{"text":"the","start":688.57,"end":688.97003,"sentiment":"neutral","sentiment_score":-0.05796796828508377}],"sentiment":"neutral","sentiment_score":-0.05796796828508377,"channel":1,"num_words":1,"start":688.57,"end":688.97003},{"sentences":[{"text":"that","start":688.78503,"end":689.025,"sentiment":"neutral","sentiment_score":-0.049310870468616486}],"sentiment":"neutral","sentiment_score":-0.049310870468616486,"channel":0,"num_words":1,"start":688.78503,"end":689.025},{"sentences":[{"text":"on","start":688.97003,"end":689.13,"sentiment":"neutral","sentiment_score":-0.05088859051465988}],"sentiment":"neutral","sentiment_score":-0.05088859051465988,"channel":1,"num_words":1,"start":688.97003,"end":689.13},{"sentences":[{"text":"modem?","start":689.025,"end":689.525,"sentiment":"neutral","sentiment_score":-0.045997098088264465}],"sentiment":"neutral","sentiment_score":-0.045997098088264465,"channel":0,"num_words":1,"start":689.025,"end":689.525},{"sentences":[{"text":"the on the modem is solid.","start":689.13,"end":691.84503,"sentiment":"neutral","sentiment_score":-0.05193336494266987},{"text":"Four lights.","start":692.385,"end":693.205,"sentiment":"neutral","sentiment_score":-0.03875225782394409}],"sentiment":"neutral","sentiment_score":-0.048638088162988424,"channel":1,"num_words":8,"start":689.13,"end":693.205},{"sentences":[{"text":"Four lightbulent.","start":692.76,"end":694.94,"sentiment":"neutral","sentiment_score":-0.05799484811723232},{"text":"Okay.","start":695.24,"end":695.74,"sentiment":"neutral","sentiment_score":-0.012644190341234207},{"text":"Have...","start":707.725,"end":708.225,"sentiment":"neutral","sentiment_score":-0.01458023115992546},{"text":"Can you see the link status on the modem?","start":708.445,"end":711.185,"sentiment":"neutral","sentiment_score":-0.059391347070535026}],"sentiment":"neutral","sentiment_score":-0.05213355702849535,"channel":0,"num_words":13,"start":692.76,"end":711.185},{"sentences":[{"text":"Delete status.","start":713.14996,"end":714.05,"sentiment":"neutral","sentiment_score":-0.1082647554576397}],"sentiment":"neutral","sentiment_score":-0.1082647554576397,"channel":1,"num_words":2,"start":713.14996,"end":714.05},{"sentences":[{"text":"Yeah.","start":715.245,"end":715.745,"sentiment":"neutral","sentiment_score":-0.030140873044729233},{"text":"Is there, like, saying link status?","start":716.605,"end":719.585,"sentiment":"neutral","sentiment_score":-0.048091305419802666}],"sentiment":"neutral","sentiment_score":-0.04552695793764932,"channel":0,"num_words":7,"start":715.245,"end":719.585},{"sentences":[{"text":"Where where do I find that?","start":725.725,"end":727.58496,"sentiment":"neutral","sentiment_score":-0.07700062232712905}],"sentiment":"neutral","sentiment_score":-0.07700062232712905,"channel":1,"num_words":6,"start":725.725,"end":727.58496},{"sentences":[{"text":"Okay.","start":729.82,"end":730.32,"sentiment":"neutral","sentiment_score":-0.011990342289209366},{"text":"As of the moment, you're seeing four lights...","start":730.7,"end":733.26,"sentiment":"neutral","sentiment_score":-0.020556561183184385},{"text":"Four green lights.","start":733.26,"end":734.14,"sentiment":"neutral","sentiment_score":0.0006813133756319681},{"text":"Correct?","start":734.14,"end":734.64,"sentiment":"neutral","sentiment_score":0.017374113202095032}],"sentiment":"neutral","sentiment_score":-0.012078829109668732,"channel":0,"num_words":13,"start":729.82,"end":734.64},{"sentences":[{"text":"Correct.","start":735.0,"end":735.5,"sentiment":"neutral","sentiment_score":0.04500399157404899}],"sentiment":"neutral","sentiment_score":0.04500399157404899,"channel":1,"num_words":1,"start":735.0,"end":735.5},{"sentences":[{"text":"Including the power power power lights...","start":735.165,"end":737.90497,"sentiment":"neutral","sentiment_score":0.017222330439835787}],"sentiment":"neutral","sentiment_score":0.017222330439835787,"channel":0,"num_words":6,"start":735.165,"end":737.90497},{"sentences":[{"text":"Yep.","start":738.2,"end":738.7,"sentiment":"neutral","sentiment_score":0.034968115389347076}],"sentiment":"neutral","sentiment_score":0.034968115389347076,"channel":1,"num_words":1,"start":738.2,"end":738.7},{"sentences":[{"text":"Power indicator lights.","start":738.205,"end":739.40497,"sentiment":"neutral","sentiment_score":0.039332484205563865},{"text":"Yeah.","start":739.40497,"end":739.64496,"sentiment":"neutral","sentiment_score":0.04598710313439369},{"text":"Okay.","start":739.64496,"end":740.14496,"sentiment":"neutral","sentiment_score":0.039247408509254456},{"text":"How about the router?","start":743.805,"end":745.105,"sentiment":"neutral","sentiment_score":0.021975001320242882},{"text":"Can you tell me the make and model of the router?","start":745.565,"end":748.14496,"sentiment":"neutral","sentiment_score":0.025723313066092404}],"sentiment":"neutral","sentiment_score":0.028704420663416386,"channel":0,"num_words":20,"start":738.205,"end":748.14496},{"sentences":[{"text":"Run and","start":748.44995,"end":749.19,"sentiment":"neutral","sentiment_score":0.021692080423235893}],"sentiment":"neutral","sentiment_score":0.021692080423235893,"channel":0,"num_words":2,"start":748.44995,"end":749.19},{"sentences":[{"text":"Okay.","start":749.73505,"end":750.23505,"sentiment":"neutral","sentiment_score":0.020734496414661407}],"sentiment":"neutral","sentiment_score":0.020734496414661407,"channel":1,"num_words":1,"start":749.73505,"end":750.23505},{"sentences":[{"text":"model.","start":750.05,"end":750.55,"sentiment":"neutral","sentiment_score":0.0220171008259058}],"sentiment":"neutral","sentiment_score":0.0220171008259058,"channel":0,"num_words":1,"start":750.05,"end":750.55},{"sentences":[{"text":"It's the","start":750.375,"end":751.275,"sentiment":"neutral","sentiment_score":0.02008611522614956}],"sentiment":"neutral","sentiment_score":0.02008611522614956,"channel":1,"num_words":2,"start":750.375,"end":751.275},{"sentences":[{"text":"Mhmm.","start":751.41,"end":751.91,"sentiment":"neutral","sentiment_score":0.01713537983596325},{"text":"Tandem.","start":755.25,"end":755.75,"sentiment":"neutral","sentiment_score":0.022388752549886703},{"text":"Mhmm.","start":756.93,"end":757.43,"sentiment":"neutral","sentiment_score":0.011031374335289},{"text":"Mhmm.","start":759.41,"end":759.91,"sentiment":"neutral","sentiment_score":0.011878566816449164},{"text":"56.","start":760.85,"end":761.75,"sentiment":"neutral","sentiment_score":0.01443636789917946}],"sentiment":"neutral","sentiment_score":0.015374088287353515,"channel":0,"num_words":5,"start":751.41,"end":761.75},{"sentences":[{"text":"Gigabyte.","start":763.78503,"end":764.28503,"sentiment":"neutral","sentiment_score":0.028013592585921288},{"text":"Okay.","start":765.705,"end":766.205,"sentiment":"neutral","sentiment_score":0.013712107203900814},{"text":"How about the MAC address?","start":767.065,"end":768.445,"sentiment":"neutral","sentiment_score":-0.0018910422921180725}],"sentiment":"neutral","sentiment_score":0.00461006976131882,"channel":0,"num_words":7,"start":763.78503,"end":768.445},{"sentences":[{"text":"v.","start":769.41504,"end":769.91504,"sentiment":"neutral","sentiment_score":-0.009868564084172249}],"sentiment":"neutral","sentiment_score":-0.009868564084172249,"channel":1,"num_words":1,"start":769.41504,"end":769.91504},{"sentences":[{"text":"MAC address.","start":771.78503,"end":772.60504,"sentiment":"neutral","sentiment_score":-0.010093669407069683}],"sentiment":"neutral","sentiment_score":-0.010093669407069683,"channel":0,"num_words":2,"start":771.78503,"end":772.60504},{"sentences":[{"text":"Where do I find that?","start":773.895,"end":775.175,"sentiment":"neutral","sentiment_score":-0.012164833396673203},{"text":"On the on the","start":775.175,"end":776.53503,"sentiment":"neutral","sentiment_score":-0.002954934723675251}],"sentiment":"neutral","sentiment_score":-0.008071545097563002,"channel":1,"num_words":9,"start":773.895,"end":776.53503},{"sentences":[{"text":"Underneath...","start":776.505,"end":777.005,"sentiment":"neutral","sentiment_score":-0.02104182541370392}],"sentiment":"neutral","sentiment_score":-0.02104182541370392,"channel":0,"num_words":1,"start":776.505,"end":777.005},{"sentences":[{"text":"box?","start":776.53503,"end":777.03503,"sentiment":"neutral","sentiment_score":-0.00032940134406089783}],"sentiment":"neutral","sentiment_score":-0.00032940134406089783,"channel":1,"num_words":1,"start":776.53503,"end":777.03503},{"sentences":[{"text":"Yeah.","start":778.01,"end":778.33,"sentiment":"neutral","sentiment_score":0.019141923636198044},{"text":"Underneath the router, you'll see a sticker.","start":778.33,"end":780.91,"sentiment":"neutral","sentiment_score":0.020890445381935154}],"sentiment":"neutral","sentiment_score":0.020671880163718015,"channel":0,"num_words":8,"start":778.01,"end":780.91},{"sentences":[{"text":"Yeah.","start":783.08997,"end":783.58997,"sentiment":"neutral","sentiment_score":0.018806854262948036},{"text":"Is it the...","start":791.00995,"end":791.88995,"sentiment":"neutral","sentiment_score":0.002447145370145639},{"text":"Where it starts EF?","start":791.88995,"end":793.58997,"sentiment":"neutral","sentiment_score":-0.0010214702524535824}],"sentiment":"neutral","sentiment_score":0.002757801170446328,"channel":1,"num_words":8,"start":783.08997,"end":793.58997},{"sentences":[{"text":"Yes.","start":795.065,"end":795.545,"sentiment":"neutral","sentiment_score":0.01547813881188631},{"text":"Mhmm.","start":795.545,"end":796.045,"sentiment":"neutral","sentiment_score":0.008777623996138573}],"sentiment":"neutral","sentiment_score":0.012127881404012442,"channel":0,"num_words":2,"start":795.065,"end":796.045},{"sentences":[{"text":"EF731","start":796.76996,"end":799.485,"sentiment":"neutral","sentiment_score":0.013466933742165564}],"sentiment":"neutral","sentiment_score":0.013466933742165564,"channel":1,"num_words":1,"start":796.76996,"end":799.485},{"sentences":[{"text":"Then 31, mhmm,","start":799.945,"end":801.645,"sentiment":"neutral","sentiment_score":0.007316320203244686}],"sentiment":"neutral","sentiment_score":0.007316320203244686,"channel":0,"num_words":3,"start":799.945,"end":801.645},{"sentences":[{"text":"0115","start":801.705,"end":803.645,"sentiment":"neutral","sentiment_score":0.010102980770170689}],"sentiment":"neutral","sentiment_score":0.010102980770170689,"channel":1,"num_words":1,"start":801.705,"end":803.645},{"sentences":[{"text":"zero one one five.","start":803.9,"end":805.42004,"sentiment":"neutral","sentiment_score":0.007225650595501065},{"text":"Mhmm.","start":805.42004,"end":805.92004,"sentiment":"neutral","sentiment_score":0.007612738758325577}],"sentiment":"neutral","sentiment_score":0.007303068228065967,"channel":0,"num_words":5,"start":803.9,"end":805.92004},{"sentences":[{"text":"38000049.","start":806.825,"end":816.81,"sentiment":"neutral","sentiment_score":0.00890151783823967}],"sentiment":"neutral","sentiment_score":0.00890151783823967,"channel":1,"num_words":1,"start":806.825,"end":816.81},{"sentences":[{"text":"Eight zero Okay.","start":809.26,"end":818.825,"sentiment":"neutral","sentiment_score":0.0018896310551402469},{"text":"Do you have an other router?","start":824.325,"end":826.905,"sentiment":"neutral","sentiment_score":-0.04236497854193052}],"sentiment":"neutral","sentiment_score":-0.027613442009573594,"channel":0,"num_words":9,"start":809.26,"end":826.905},{"sentences":[{"text":"No.","start":827.665,"end":827.985,"sentiment":"neutral","sentiment_score":-0.1518241912126541}],"sentiment":"neutral","sentiment_score":-0.1518241912126541,"channel":1,"num_words":1,"start":827.665,"end":827.985},{"sentences":[{"text":"Or...","start":827.84503,"end":828.325,"sentiment":"neutral","sentiment_score":-0.06946277618408203}],"sentiment":"neutral","sentiment_score":-0.06946277618408203,"channel":0,"num_words":1,"start":827.84503,"end":828.325},{"sentences":[{"text":"That's the","start":827.985,"end":828.465,"sentiment":"neutral","sentiment_score":-0.07396599277853966}],"sentiment":"neutral","sentiment_score":-0.07396599277853966,"channel":1,"num_words":2,"start":827.985,"end":828.465},{"sentences":[{"text":"Right.","start":828.325,"end":828.80505,"sentiment":"neutral","sentiment_score":-0.027506200596690174}],"sentiment":"neutral","sentiment_score":-0.027506200596690174,"channel":0,"num_words":1,"start":828.325,"end":828.80505},{"sentences":[{"text":"only one.","start":828.465,"end":829.28503,"sentiment":"neutral","sentiment_score":-0.04613093286752701}],"sentiment":"neutral","sentiment_score":-0.04613093286752701,"channel":1,"num_words":2,"start":828.465,"end":829.28503},{"sentences":[{"text":"Yes.","start":828.80505,"end":829.30505,"sentiment":"neutral","sentiment_score":0.048269107937812805},{"text":"That's the only one.","start":829.445,"end":830.405,"sentiment":"neutral","sentiment_score":-0.01274601835757494},{"text":"Okay.","start":830.405,"end":830.905,"sentiment":"neutral","sentiment_score":0.057463690638542175},{"text":"Okay, John.","start":889.25,"end":889.99,"sentiment":"neutral","sentiment_score":0.06242275796830654},{"text":"Is it okay if we power cycle power cycle the modem?","start":890.29004,"end":898.23004,"sentiment":"neutral","sentiment_score":0.06191619214686481}],"sentiment":"neutral","sentiment_score":0.0452985449841148,"channel":0,"num_words":19,"start":828.80505,"end":898.23004},{"sentences":[{"text":"Yeah.","start":900.38,"end":900.88,"sentiment":"neutral","sentiment_score":0.0829949900507927},{"text":"Okay.","start":901.26,"end":901.76,"sentiment":"neutral","sentiment_score":0.08798877149820328}],"sentiment":"neutral","sentiment_score":0.08549188077449799,"channel":1,"num_words":2,"start":900.38,"end":901.76},{"sentences":[{"text":"Yeah.","start":901.65,"end":902.15,"sentiment":"neutral","sentiment_score":0.09727223217487337},{"text":"Just switch it switch it off for twenty minutes, then put it back in.","start":902.565,"end":907.385,"sentiment":"neutral","sentiment_score":0.03335440092320953},{"text":"So I'm going to log a ticket to the network team, then I get back to you once I hear an update from them for...","start":907.60504,"end":916.745,"sentiment":"neutral","sentiment_score":0.012912295311689376}],"sentiment":"neutral","sentiment_score":0.02217603069730103,"channel":0,"num_words":40,"start":901.65,"end":916.745},{"sentences":[{"text":"Okay.","start":916.65497,"end":917.15497,"sentiment":"neutral","sentiment_score":-0.050787050276994705}],"sentiment":"neutral","sentiment_score":-0.050787050276994705,"channel":1,"num_words":1,"start":916.65497,"end":917.15497},{"sentences":[{"text":"They're going to further investigation why you're having intermittent connection, like you said...","start":918.02,"end":926.26,"sentiment":"neutral","sentiment_score":-0.13758539121884567},{"text":"You mentioned earlier every morning.","start":926.26,"end":928.36,"sentiment":"neutral","sentiment_score":-0.12656086832284927},{"text":"Then","start":928.82,"end":929.14,"sentiment":"neutral","sentiment_score":-0.11619587242603302}],"sentiment":"neutral","sentiment_score":-0.133558436836067,"channel":0,"num_words":19,"start":918.02,"end":929.14},{"sentences":[{"text":"Yeah.","start":929.07996,"end":929.445,"sentiment":"neutral","sentiment_score":-0.1262044608592987}],"sentiment":"neutral","sentiment_score":-0.1262044608592987,"channel":1,"num_words":1,"start":929.07996,"end":929.445},{"sentences":[{"text":"right now, you do not have an Internet as of the moment.","start":929.14,"end":932.28,"sentiment":"neutral","sentiment_score":-0.291949100792408}],"sentiment":"neutral","sentiment_score":-0.291949100792408,"channel":0,"num_words":12,"start":929.14,"end":932.28},{"sentences":[{"text":"At the moment, there's no Internet.","start":932.805,"end":934.585,"sentiment":"neutral","sentiment_score":-0.2703172639012337},{"text":"No.","start":934.645,"end":935.145,"sentiment":"neutral","sentiment_score":-0.18801312148571017}],"sentiment":"neutral","sentiment_score":-0.2585595292704446,"channel":1,"num_words":7,"start":932.805,"end":935.145},{"sentences":[{"text":"Yeah.","start":935.545,"end":935.865,"sentiment":"neutral","sentiment_score":-0.08132262527942657},{"text":"Yeah.","start":935.865,"end":936.185,"sentiment":"neutral","sentiment_score":0.010363802313804626},{"text":"That's correct.","start":936.185,"end":937.005,"sentiment":"neutral","sentiment_score":0.07896280661225319},{"text":"Okay.","start":937.065,"end":937.46497,"sentiment":"neutral","sentiment_score":0.0485585555434227},{"text":"So let's power cycle the router then switch it back on after twenty minutes.","start":937.46497,"end":944.125,"sentiment":"neutral","sentiment_score":0.04805057628878525}],"sentiment":"neutral","sentiment_score":0.042538600728700034,"channel":0,"num_words":19,"start":935.545,"end":944.125},{"sentences":[{"text":"The router or the modem?","start":945.71,"end":947.57,"sentiment":"neutral","sentiment_score":-0.004469282692298293}],"sentiment":"neutral","sentiment_score":-0.004469282692298293,"channel":1,"num_words":5,"start":945.71,"end":947.57},{"sentences":[{"text":"Sorry.","start":948.11,"end":948.43,"sentiment":"neutral","sentiment_score":-0.05538676306605339},{"text":"The modem.","start":948.43,"end":949.17,"sentiment":"neutral","sentiment_score":-0.04036835953593254}],"sentiment":"neutral","sentiment_score":-0.045374494045972824,"channel":0,"num_words":3,"start":948.11,"end":949.17},{"sentences":[{"text":"The modem.","start":949.71,"end":950.37,"sentiment":"neutral","sentiment_score":-0.02199145406484604}],"sentiment":"neutral","sentiment_score":-0.02199145406484604,"channel":1,"num_words":2,"start":949.71,"end":950.37},{"sentences":[{"text":"Yeah.","start":951.07,"end":951.57,"sentiment":"neutral","sentiment_score":0.012929163873195648}],"sentiment":"neutral","sentiment_score":0.012929163873195648,"channel":0,"num_words":1,"start":951.07,"end":951.57},{"sentences":[{"text":"So I just unplug the power?","start":951.79004,"end":953.49005,"sentiment":"neutral","sentiment_score":0.003028795860397319}],"sentiment":"neutral","sentiment_score":0.003028795860397319,"channel":1,"num_words":6,"start":951.79004,"end":953.49005},{"sentences":[{"text":"Yeah.","start":954.19,"end":954.69,"sentiment":"neutral","sentiment_score":0.05575655773282051},{"text":"That's correct.","start":954.75,"end":955.55,"sentiment":"neutral","sentiment_score":0.11518821865320206},{"text":"Unplug it then put it back in after twenty minutes like","start":955.55,"end":959.235,"sentiment":"neutral","sentiment_score":0.030511472035538067}],"sentiment":"neutral","sentiment_score":0.044411370530724525,"channel":0,"num_words":14,"start":954.19,"end":959.235},{"sentences":[{"text":"Okay.","start":959.00494,"end":959.50494,"sentiment":"neutral","sentiment_score":0.04269658029079437}],"sentiment":"neutral","sentiment_score":0.04269658029079437,"channel":1,"num_words":1,"start":959.00494,"end":959.50494},{"sentences":[{"text":"what we did on your router.","start":959.235,"end":960.775,"sentiment":"neutral","sentiment_score":0.040167164678374924},{"text":"Yeah.","start":960.835,"end":961.335,"sentiment":"neutral","sentiment_score":0.05764608830213547}],"sentiment":"neutral","sentiment_score":0.04266415376748357,"channel":0,"num_words":7,"start":959.235,"end":961.335},{"sentences":[{"text":"In the regular as well?","start":964.20496,"end":965.745,"sentiment":"neutral","sentiment_score":0.049219803512096406}],"sentiment":"neutral","sentiment_score":0.049219803512096406,"channel":1,"num_words":5,"start":964.20496,"end":965.745},{"sentences":[{"text":"No need for the router.","start":967.315,"end":968.775,"sentiment":"neutral","sentiment_score":-0.07883773595094681},{"text":"Just the modem,","start":969.075,"end":971.235,"sentiment":"neutral","sentiment_score":-0.0017704330384731293}],"sentiment":"neutral","sentiment_score":-0.04993749735876918,"channel":0,"num_words":8,"start":967.315,"end":971.235},{"sentences":[{"text":"Modem.","start":970.845,"end":971.345,"sentiment":"neutral","sentiment_score":0.024471169337630272}],"sentiment":"neutral","sentiment_score":0.024471169337630272,"channel":1,"num_words":1,"start":970.845,"end":971.345},{"sentences":[{"text":"the NTT box.","start":971.235,"end":972.355,"sentiment":"neutral","sentiment_score":0.004698850524922212},{"text":"Yeah.","start":972.355,"end":972.855,"sentiment":"neutral","sentiment_score":0.04342232644557953}],"sentiment":"neutral","sentiment_score":0.014379719505086541,"channel":0,"num_words":4,"start":971.235,"end":972.855},{"sentences":[{"text":"Okay.","start":973.245,"end":973.745,"sentiment":"neutral","sentiment_score":0.05371038615703583},{"text":"Alright.","start":975.22,"end":975.54,"sentiment":"neutral","sentiment_score":0.05908869206905365},{"text":"So...","start":975.54,"end":976.04,"sentiment":"neutral","sentiment_score":0.023353032767772675}],"sentiment":"neutral","sentiment_score":0.04538403699795405,"channel":1,"num_words":3,"start":973.245,"end":976.04},{"sentences":[{"text":"Then I'll give a callback, yeah, within this day for an update.","start":975.57,"end":980.55005,"sentiment":"neutral","sentiment_score":0.000019212432865363855},{"text":"Yeah.","start":980.69,"end":981.19,"sentiment":"neutral","sentiment_score":-0.039418406784534454}],"sentiment":"neutral","sentiment_score":-0.0030144505838576993,"channel":0,"num_words":13,"start":975.57,"end":981.19},{"sentences":[{"text":"Sorry.","start":982.18,"end":982.57996,"sentiment":"neutral","sentiment_score":-0.08480165153741837},{"text":"You gotta call me back?","start":982.57996,"end":984.04,"sentiment":"neutral","sentiment_score":-0.11518255025148391}],"sentiment":"neutral","sentiment_score":-0.11011906713247299,"channel":1,"num_words":6,"start":982.18,"end":984.04},{"sentences":[{"text":"I'm going to give you a callback once I hear an update from the network team.","start":985.805,"end":990.545,"sentiment":"neutral","sentiment_score":-0.013062069658190012}],"sentiment":"neutral","sentiment_score":-0.013062069658190012,"channel":0,"num_words":16,"start":985.805,"end":990.545},{"sentences":[{"text":"Okay.","start":990.995,"end":991.495,"sentiment":"neutral","sentiment_score":0.15883879363536835},{"text":"Thank you.","start":991.555,"end":992.375,"sentiment":"neutral","sentiment_score":0.28581395745277405}],"sentiment":"neutral","sentiment_score":0.24348890284697214,"channel":1,"num_words":3,"start":990.995,"end":992.375},{"sentences":[{"text":"Yeah.","start":992.605,"end":992.925,"sentiment":"neutral","sentiment_score":0.09961201250553132},{"text":"For the meantime, I'll also monitor your usage.","start":992.925,"end":996.46497,"sentiment":"neutral","sentiment_score":0.08782904967665672},{"text":"I mean, once you switch on the NTD box again.","start":997.40497,"end":1003.66003,"sentiment":"neutral","sentiment_score":0.0584893099963665}],"sentiment":"neutral","sentiment_score":0.07300723736223422,"channel":0,"num_words":19,"start":992.605,"end":1003.66003},{"sentences":[{"text":"Uh-huh.","start":1004.85004,"end":1005.35004,"sentiment":"neutral","sentiment_score":0.02380715124309063},{"text":"Okay.","start":1005.81,"end":1006.31,"sentiment":"neutral","sentiment_score":0.04746019095182419},{"text":"So I'll wait for","start":1006.61,"end":1007.49,"sentiment":"neutral","sentiment_score":0.03430143836885691}],"sentiment":"neutral","sentiment_score":0.03474551594505707,"channel":1,"num_words":6,"start":1004.85004,"end":1007.49},{"sentences":[{"text":"Okay.","start":1007.48004,"end":1007.98004,"sentiment":"neutral","sentiment_score":0.03868543729186058}],"sentiment":"neutral","sentiment_score":0.03868543729186058,"channel":0,"num_words":1,"start":1007.48004,"end":1007.98004},{"sentences":[{"text":"your call.","start":1007.49,"end":1008.23004,"sentiment":"neutral","sentiment_score":0.03136816993355751}],"sentiment":"neutral","sentiment_score":0.03136816993355751,"channel":1,"num_words":2,"start":1007.49,"end":1008.23004},{"sentences":[{"text":"Okay.","start":1008.84,"end":1009.32,"sentiment":"neutral","sentiment_score":0.08183793723583221},{"text":"Yeah.","start":1009.32,"end":1009.82,"sentiment":"neutral","sentiment_score":0.10872457921504974},{"text":"Sure.","start":1010.04004,"end":1010.54004,"sentiment":"neutral","sentiment_score":0.1482141613960266},{"text":"I'll","start":1011.7549,"end":1012.0749,"sentiment":"neutral","sentiment_score":0.12750586867332458}],"sentiment":"neutral","sentiment_score":0.11657063663005829,"channel":0,"num_words":4,"start":1008.84,"end":1012.0749},{"sentences":[{"text":"Okay.","start":1011.7649,"end":1012.1649,"sentiment":"neutral","sentiment_score":0.11524482071399687}],"sentiment":"neutral","sentiment_score":0.11524482071399687,"channel":1,"num_words":1,"start":1011.7649,"end":1012.1649},{"sentences":[{"text":"give you","start":1012.0749,"end":1012.3949,"sentiment":"neutral","sentiment_score":0.09415041655302048}],"sentiment":"neutral","sentiment_score":0.09415041655302048,"channel":0,"num_words":2,"start":1012.0749,"end":1012.3949},{"sentences":[{"text":"Okay.","start":1012.1649,"end":1012.6649,"sentiment":"neutral","sentiment_score":0.10791555792093276}],"sentiment":"neutral","sentiment_score":0.10791555792093276,"channel":1,"num_words":1,"start":1012.1649,"end":1012.6649},{"sentences":[{"text":"a callback, Asa.","start":1012.3949,"end":1013.4549,"sentiment":"neutral","sentiment_score":0.09980582445859909},{"text":"Okay.","start":1013.67487,"end":1014.17487,"sentiment":"neutral","sentiment_score":0.13151082396507263}],"sentiment":"neutral","sentiment_score":0.10773207433521748,"channel":0,"num_words":4,"start":1012.3949,"end":1014.17487},{"sentences":[{"text":"Okay.","start":1013.68494,"end":1014.18494,"sentiment":"neutral","sentiment_score":0.20628486573696136},{"text":"Thank","start":1014.24493,"end":1014.4849,"sentiment":"positive","sentiment_score":0.40496596693992615}],"sentiment":"neutral","sentiment_score":0.30562541633844376,"channel":1,"num_words":2,"start":1013.68494,"end":1014.4849},{"sentences":[{"text":"Bye","start":1014.47485,"end":1014.79486,"sentiment":"positive","sentiment_score":0.40969550609588623}],"sentiment":"positive","sentiment_score":0.40969550609588623,"channel":0,"num_words":1,"start":1014.47485,"end":1014.79486},{"sentences":[{"text":"you.","start":1014.4849,"end":1014.9849,"sentiment":"positive","sentiment_score":0.407055526971817}],"sentiment":"positive","sentiment_score":0.407055526971817,"channel":1,"num_words":1,"start":1014.4849,"end":1014.9849},{"sentences":[{"text":"for now.","start":1014.79486,"end":1015.53485,"sentiment":"neutral","sentiment_score":0.16557347774505615},{"text":"Thank","start":1015.7549,"end":1015.9949,"sentiment":"positive","sentiment_score":0.8282585144042969}],"sentiment":"positive","sentiment_score":0.38646848996480304,"channel":0,"num_words":3,"start":1014.79486,"end":1015.9949},{"sentences":[{"text":"Bye.","start":1015.9249,"end":1016.4249,"sentiment":"positive","sentiment_score":0.7098225951194763}],"sentiment":"positive","sentiment_score":0.7098225951194763,"channel":1,"num_words":1,"start":1015.9249,"end":1016.4249},{"sentences":[{"text":"you as well.","start":1015.9949,"end":1017.1349,"sentiment":"positive","sentiment_score":0.40677577008803684}],"sentiment":"positive","sentiment_score":0.40677577008803684,"channel":0,"num_words":3,"start":1015.9949,"end":1017.1349}]},"summary":{"result":"success","short":"A customer named Josh calls Airtel to report a problem with his router. He explains that the internet is off and the modem is flashing. He asks if he can power cycle the router and switch it back on, but the representative informs him that they need to wait for a response from the network team. The representative promises to call Josh back with an update on his usage."},"intents":{"segments":[{"text":"Is it working It's after you working. put it Yeah. back? Yes. Yeah. Now... It's just gone off again. What do you mean of there's no Internet?","start_word":64,"end_word":90,"intents":[{"intent":"Test router status","confidence_score":0.0002653452}]},{"text":"I have a picture of your setup there. I'll email you shortly, then just reply to that email The problem requesting is I haven't a got picture. I haven't got Internet. Okay.","start_word":274,"end_word":305,"intents":[{"intent":"Request picture","confidence_score":0.243498}]},{"text":"I haven't got Internet. Okay.","start_word":300,"end_word":304,"intents":[{"intent":"Troubleshoot internet issue","confidence_score":0.023993928}]},{"text":"Is the modem switch on Yes.","start_word":416,"end_word":421,"intents":[{"intent":"Troubleshoot modem switch","confidence_score":0.10255732}]},{"text":"I'm try... I'll log a phone to the network team for them to further check the Internet.","start_word":485,"end_word":501,"intents":[{"intent":"Log phone to network team","confidence_score":0.19585997}]},{"text":"How about the MAC address? Okay.","start_word":534,"end_word":539,"intents":[{"intent":"Confirm mcac address","confidence_score":0.0016920135}]},{"text":"Alright. So... Then I'll give a callback, yeah, within this day for an update. Yeah. Sorry.","start_word":983,"end_word":998,"intents":[{"intent":"Request callback","confidence_score":0.03291919}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.14336085319519043},{"text":"Good morning. This is Maureen from Airtel.","start_word":1,"end_word":7,"sentiment":"positive","sentiment_score":0.37739917635917664},{"text":"How are you? It's... My name is Josh. My account number, 1271. I I rang up earlier with the problem with the the router. Mhmm. The Internet, and and I spoke to one of the technicians, and she told me to disconnect for twenty minutes and then replug it in and then call you back. Okay. Is it working It's after you working. put it Yeah. back? Yes. Yeah. Now... It's just gone off again. What do you mean of there's no Internet? There's no Internet. The on the router, I've got a red foot... The red light is splashing. And the and the modem is also off. It's starting to signal up again. It's on two lights. Hang on a sec. It should Okay. come back on. Okay. Three lights. Mhmm. Waiting for the fourth light. K. Come on. Yeah. I think the NTD is offline as of the moment. Okay. I've got all four Yeah. lights, That's why. but Did I've still you got also the red flashing light. did you also switch off the NTD? The... What's that? The... We're talking about the modem. The box on the wall, mount on your wall. I haven't got any... I haven't got a box on the wall. Sorry? I I haven't got a box on the wall. All I've Okay. got is the... Is a router and a modem. Router and a modem? Yeah. Yeah. Where is the modem located? The modem is right next to the Rambo. Yeah. It's in the lantern, you know, I don't know. Mhmm. Okay. Let me just check. I have a picture of your setup there. I'll email you shortly, then just reply to that email The problem requesting is I haven't a got picture.","start_word":8,"end_word":299,"sentiment":"neutral","sentiment_score":-0.08915112695771538},{"text":"I haven't got Internet.","start_word":300,"end_word":303,"sentiment":"negative","sentiment_score":-0.47658610343933105},{"text":"Okay. Yeah. Sorry. Let me check. Hang on. Would it help if I unplug the router again and plug it back in? No. Let's just stay it on online. Switch on. Do you still have no Internet as of the No. moment? No. Okay. Is it okay if I put you on hold? Let me just run some test... Diagnose tick test on our end. Sorry. What was that? Is it okay if I put you on hold? Let me just run some diagnose Yeah. Yeah. tick test, yeah, on your end. K? Hang on. Okay. Hello, John? Hello? Yeah. Thank you for waiting. You said there is a modem. Right? Yep. Is the modem switch on Yes. All four, what's the... There. or up? Okay. Can you see what type of Okay. modem is it? Underneath, there should be a sticker or on the side of it where the details writ... Are written. Should Hello. be... Should start with letter C and M... CM. C m three five zero zero. Okay. How about the serial number? Can you dictate it? I'm try... I'll log a phone to the network team for them to further check the Internet. The the the serial Mhmm. number... Hang on. Sure. Okay. 5 Mhmm. 584 Five five zero four. Mhmm. 451 Five one. Mhmm. 46740... Four six 720. Mhmm. That's 3200. 200. Thank you. How about the MAC address? Okay. FB2, F... Letter f? Mhmm. 2. B for Bob, Mhmm. F for... So it's F for Fred, B for Bob, 20D Mhmm. 0. Mhmm. 27 Two. A Seven. 8. Mhmm. 1983. 7983. Okay. When I told you to power cycle, did you power cycle that modem as No. well? Okay. Only the router. Yes. Okay. Okay. Let me just check. So the NTD LEDs has power status. Is that correct? Yes. Power lights. Yeah. Yep. Can you see the downstream status as well? These? Downstream status and the upstream. I I don't understand Okay. Let me just check. Is there lights flashing or solid that. On on the that on modem? the on the modem is solid. Four lights. Four lightbulent. Okay. Have... Can you see the link status on the modem? Delete status. Yeah. Is there, like, saying link status? Where where do I find that? Okay. As of the moment, you're seeing four lights... Four green lights. Correct? Correct. Including the power power power lights... Yep. Power indicator lights. Yeah. Okay. How about the router? Can you tell me the make and model of the router? Run and Okay. model. It's the Mhmm. Tandem. Mhmm. Mhmm. 56. Gigabyte. Okay. How about the MAC address? v. MAC address. Where do I find that? On the on the Underneath... box? Yeah. Underneath the router, you'll see a sticker. Yeah. Is it the... Where it starts EF? Yes. Mhmm. EF731 Then 31, mhmm, 0115 zero one one five. Mhmm. 38000049. Eight zero Okay. Do you have an other router? No. Or... That's the Right. only one. Yes. That's the only one. Okay. Okay, John. Is it okay if we power cycle power cycle the modem? Yeah. Okay. Yeah. Just switch it switch it off for twenty minutes, then put it back in. So I'm going to log a ticket to the network team, then I get back to you once I hear an update from them for... Okay. They're going to further investigation why you're having intermittent connection, like you said... You mentioned earlier every morning. Then Yeah. right now, you do not have an Internet as of the moment. At the moment, there's no Internet. No. Yeah. Yeah. That's correct. Okay. So let's power cycle the router then switch it back on after twenty minutes. The router or the modem? Sorry. The modem. The modem. Yeah. So I just unplug the power? Yeah. That's correct. Unplug it then put it back in after twenty minutes like Okay. what we did on your router. Yeah. In the regular as well? No need for the router. Just the modem, Modem. the NTT box. Yeah. Okay. Alright. So... Then I'll give a callback, yeah, within this day for an update. Yeah. Sorry. You gotta call me back? I'm going to give you a callback once I hear an update from the network team. Okay. Thank you. Yeah. For the meantime, I'll also monitor your usage. I mean, once you switch on the NTD box again. Uh-huh. Okay. So I'll wait for Okay. your call. Okay. Yeah. Sure. I'll Okay. give you Okay. a callback, Asa. Okay. Okay.","start_word":304,"end_word":1063,"sentiment":"neutral","sentiment_score":-0.007534461154749519},{"text":"Thank Bye you.","start_word":1064,"end_word":1066,"sentiment":"positive","sentiment_score":0.4076935946941376},{"text":"for now.","start_word":1067,"end_word":1068,"sentiment":"neutral","sentiment_score":0.2642912268638611},{"text":"Thank Bye. you as well.","start_word":1069,"end_word":1073,"sentiment":"positive","sentiment_score":0.6573967933654785}],"average":{"sentiment":"neutral","sentiment_score":-0.023487776801699684}}}}