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Abdul, I hope you still remember the company because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company, again, Abdul, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more. And reason for my call today, Abdul, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping yeah. Go ahead. Mhmm. Mhmm. Yep. Mhmm. I can suggest to let you know, we we do understand that you already have someone taking care of you. But really, sir, the main goal of the meeting is just to simply give you an idea regarding our services. Just in case your current provider may not provide exactly what you're looking for, we want to make sure the name of our company would be on your list. It's just the mhmm. Uh-huh. Yep. Mhmm. Alright. Okay. Mhmm. Yeah. The the last time, sir, you asked me to send you an email and asked you to call you back after five to six months. But no worries. I'll I can send the email again, sir. Alright. Thank you, Abdul. Have a good day. 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Yes. Good afternoon. Abdul, it's Ronald from Cloud Solution IT. How are you doing today?\n\nI'm doing wonderful. Thank you for asking. Abdul, I hope you still remember the company because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company, again, Abdul, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more. And reason for my call today, Abdul, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping yeah. Go ahead.\n\nMhmm. Mhmm. Yep. Mhmm. I can suggest to let you know, we we do understand that you already have someone taking care of you.\n\nBut really, sir, the main goal of the meeting is just to simply give you an idea regarding our services. Just in case your current provider may not provide exactly what you're looking for, we want to make sure the name of our company would be on your list. It's just the mhmm. Uh-huh. Yep.\n\nMhmm. Alright. Okay. Mhmm. Yeah.\n\nThe the last time, sir, you asked me to send you an email and asked you to call you back after five to six months. But no worries. I'll I can send the email again, sir. Alright. Thank you, Abdul.\n\nHave a good day. 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I'll see if this person is available. Thanks, Ron. Please stay on the line. Speaking. I'm good. Thank you. How are you? Mhmm. Okay. Actually, we are okay right now with the managed service services we have currently in place. So currently, we are not looking for anything for change at this moment. We are very much satisfied, and we are getting good support currently. But you can drop me with your details in case if there is anything comes up in the future, I will reach out to you. Yep. No. No. You can just still share share me the details. Definitely, if there is anything when whenever we are exploring anything, which which they cannot able to cover, I will reach out to the other vendors. But as of now, I don't think so we require any such services which is out of the scope from the existing MSP at the moment. But you can just drop me all the details. I will keep it in mind. Definitely, if there is something comes up, I will reach out to you. Thank you, sir. Thank you so much. Cheers. 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reason for calling. I'll see if this person is available. Thanks, Ron. Please stay on the line. Speaking.\n\nI'm good. Thank you. How are you? Mhmm. Okay.\n\nActually, we are okay right now with the managed service services we have currently in place. So currently, we are not looking for anything for change at this moment. We are very much satisfied, and we are getting good support currently. But you can drop me with your details in case if there is anything comes up in the future, I will reach out to you. Yep.\n\nNo. No. You can just still share share me the details. Definitely, if there is anything when whenever we are exploring anything, which which they cannot able to cover, I will reach out to the other vendors. But as of now, I don't think so we require any such services which is out of the scope from the existing MSP at the moment.\n\nBut you can just drop me all the details. I will keep it in mind. Definitely, if there is something comes up, I will reach out to you. Thank you, sir. Thank you so much.\n\nCheers. Same to you. Bye.","paragraphs":[{"sentences":[{"text":"And reason for calling.","start":0.39999998,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.007818095618858933},{"text":"I'll see if this person is available.","start":1.76,"end":3.54,"sentiment":"neutral","sentiment_score":0.004514492981668029},{"text":"Thanks, Ron.","start":14.08,"end":14.98,"sentiment":"neutral","sentiment_score":0.2987096756696701},{"text":"Please stay on the line.","start":15.125,"end":16.345001,"sentiment":"neutral","sentiment_score":0.15931795835494994},{"text":"Speaking.","start":21.765,"end":22.265,"sentiment":"neutral","sentiment_score":0.07441270351409912}],"sentiment":"neutral","sentiment_score":0.08059450947238427,"num_words":19,"start":0.39999998,"end":22.265},{"sentences":[{"text":"I'm good.","start":31.08,"end":31.56,"sentiment":"positive","sentiment_score":0.47087663412094116},{"text":"Thank you.","start":31.56,"end":31.880001,"sentiment":"positive","sentiment_score":0.5910896956920624},{"text":"How are you?","start":31.880001,"end":32.62,"sentiment":"positive","sentiment_score":0.3438388605912526},{"text":"Mhmm.","start":50.765,"end":51.265,"sentiment":"neutral","sentiment_score":0.06637102365493774},{"text":"Okay.","start":60.29,"end":60.79,"sentiment":"neutral","sentiment_score":0.05473523214459419}],"sentiment":"positive","sentiment_score":0.364061721911033,"num_words":9,"start":31.08,"end":60.79},{"sentences":[{"text":"Actually, we are okay right now with the managed service services we have currently in place.","start":89.880005,"end":95.26,"sentiment":"neutral","sentiment_score":0.03666385216638446},{"text":"So currently, we are not looking for anything for change at this moment.","start":95.560005,"end":99.965,"sentiment":"negative","sentiment_score":-0.35225487500429153},{"text":"We are very much satisfied, and we are getting good support currently.","start":99.965,"end":103.425,"sentiment":"neutral","sentiment_score":0.2967775509459898},{"text":"But you can drop me with your details in case if there is anything comes up in the future, I will reach out to you.","start":103.965,"end":109.745,"sentiment":"neutral","sentiment_score":0.13425877958536148},{"text":"Yep.","start":117.83,"end":118.33,"sentiment":"neutral","sentiment_score":0.14313291013240814}],"sentiment":"neutral","sentiment_score":0.0457946458317117,"num_words":67,"start":89.880005,"end":118.33},{"sentences":[{"text":"No.","start":135.215,"end":135.455,"sentiment":"neutral","sentiment_score":-0.05306313931941986},{"text":"No.","start":135.455,"end":135.535,"sentiment":"neutral","sentiment_score":-0.06382301449775696},{"text":"You can just still share share me the details.","start":135.535,"end":137.775,"sentiment":"neutral","sentiment_score":-0.01872538485460811},{"text":"Definitely, if there is anything when whenever we are exploring anything, which which they cannot able to cover, I will reach out to the other vendors.","start":137.775,"end":147.09,"sentiment":"neutral","sentiment_score":-0.09344144485210283},{"text":"But as of now, I don't think so we require any such services which is out of the scope from the existing MSP at the moment.","start":147.15,"end":154.45,"sentiment":"neutral","sentiment_score":-0.27255217559062517}],"sentiment":"neutral","sentiment_score":-0.15557537696856474,"num_words":63,"start":135.215,"end":154.45},{"sentences":[{"text":"But you can just drop me all the details.","start":155.435,"end":157.515,"sentiment":"neutral","sentiment_score":0.05609182433949576},{"text":"I will keep it in mind.","start":157.515,"end":158.795,"sentiment":"neutral","sentiment_score":0.10452939818302791},{"text":"Definitely, if there is something comes up, I will reach out to you.","start":158.795,"end":161.855,"sentiment":"neutral","sentiment_score":0.03942062992316026},{"text":"Thank you, sir.","start":170.77893,"end":171.49893,"sentiment":"positive","sentiment_score":0.5799631873766581},{"text":"Thank you so much.","start":171.49893,"end":172.47893,"sentiment":"positive","sentiment_score":0.6696080714464188}],"sentiment":"neutral","sentiment_score":0.17322265271629605,"num_words":35,"start":155.435,"end":172.47893},{"sentences":[{"text":"Cheers.","start":173.57893,"end":174.07893,"sentiment":"positive","sentiment_score":0.8227300643920898},{"text":"Same to you.","start":174.53893,"end":175.09894,"sentiment":"positive","sentiment_score":0.6309231519699097},{"text":"Bye.","start":175.09894,"end":175.59894,"sentiment":"neutral","sentiment_score":-0.11892233788967133}],"sentiment":"positive","sentiment_score":0.5193154364824295,"num_words":5,"start":173.57893,"end":175.59894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: And reason for calling. I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks, Ron. Please stay on the line. Speaking.\n\nChannel 0: Yes. Good afternoon. Abdul, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm good. Thank you. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Abdul, I hope you still remember the company because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister\n\nChannel 1: Mhmm.\n\nChannel 0: Bajit Singh, to introduce our company and our services. Name of the company, again, Abdul, it's Cloud Solution IT.\n\nChannel 1: Okay.\n\nChannel 0: We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more. And reason for my call today, Abdul, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're\n\nChannel 1: Actually,\n\nChannel 0: hoping\n\nChannel 1: we are okay\n\nChannel 0: yeah. Go\n\nChannel 1: right\n\nChannel 0: ahead.\n\nChannel 1: now with the managed service services we have currently in place. So currently,\n\nChannel 0: Mhmm.\n\nChannel 1: we are not looking for anything for change at this moment. We are very much satisfied, and we are getting\n\nChannel 0: Mhmm.\n\nChannel 1: good support currently. But you can drop me with your details in case if there is anything comes up in\n\nChannel 0: Yep.\n\nChannel 1: the future, I will reach out to you.\n\nChannel 0: Mhmm. I can suggest to let you know, we we do understand that you already have someone\n\nChannel 1: Yep.\n\nChannel 0: taking care of you. But really, sir, the main goal of the meeting is just to simply give you an idea regarding our services. Just in case your current provider may not provide exactly what you're looking for, we want to make sure the name of our company would be on your list.\n\nChannel 1: No. No. You\n\nChannel 0: It's\n\nChannel 1: can\n\nChannel 0: just the\n\nChannel 1: just still share share me the details. Definitely, if there is anything when whenever we are exploring anything,\n\nChannel 0: mhmm.\n\nChannel 1: which which they cannot able to cover, I will reach\n\nChannel 0: Uh-huh.\n\nChannel 1: out to the other vendors. But\n\nChannel 0: Yep.\n\nChannel 1: as of now, I don't think so we require any such services which is out of the scope from\n\nChannel 0: Mhmm.\n\nChannel 1: the existing MSP at the moment.\n\nChannel 0: Alright.\n\nChannel 1: But you can just\n\nChannel 0: Okay.\n\nChannel 1: drop me all the details. I will keep it in\n\nChannel 0: Mhmm.\n\nChannel 1: mind. Definitely, if there is something comes up, I will\n\nChannel 0: Yeah.\n\nChannel 1: reach out to you.\n\nChannel 0: The the last time, sir, you asked me to send you an email and asked you to call you back after five to six months. But no worries. I'll I can send the email again, sir.\n\nChannel 1: Thank you, sir. Thank you so much.\n\nChannel 0: Alright. Thank you, Abdul.\n\nChannel 1: Cheers.\n\nChannel 0: Have a good day. Thank\n\nChannel 1: Same\n\nChannel 0: you.\n\nChannel 1: to you. Bye.","paragraphs":[{"sentences":[{"text":"And reason for calling.","start":0.39999998,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.007818095618858933},{"text":"I'll see if this person is available.","start":1.76,"end":3.54,"sentiment":"neutral","sentiment_score":0.004514492981668029}],"sentiment":"neutral","sentiment_score":0.005715803031555631,"channel":1,"num_words":11,"start":0.39999998,"end":3.54},{"sentences":[{"text":"Ronald.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.04549253359436989}],"sentiment":"neutral","sentiment_score":0.04549253359436989,"channel":0,"num_words":1,"start":6.3999996,"end":6.8999996},{"sentences":[{"text":"Thanks, Ron.","start":14.08,"end":14.98,"sentiment":"neutral","sentiment_score":0.2987096756696701},{"text":"Please stay on the 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will","start":158.795,"end":160.875,"sentiment":"neutral","sentiment_score":0.02830521720978949}],"sentiment":"neutral","sentiment_score":0.03237188421189785,"channel":1,"num_words":10,"start":158.39499,"end":160.875},{"sentences":[{"text":"Yeah.","start":160.705,"end":161.205,"sentiment":"neutral","sentiment_score":0.051160313189029694}],"sentiment":"neutral","sentiment_score":0.051160313189029694,"channel":0,"num_words":1,"start":160.705,"end":161.205},{"sentences":[{"text":"reach out to you.","start":160.875,"end":161.855,"sentiment":"neutral","sentiment_score":0.0644303085282445}],"sentiment":"neutral","sentiment_score":0.0644303085282445,"channel":1,"num_words":4,"start":160.875,"end":161.855},{"sentences":[{"text":"The the last time, sir, you asked me to send you an email and asked you to call you back after five to six months.","start":162.385,"end":168.005,"sentiment":"neutral","sentiment_score":0.030844682157039643},{"text":"But no worries.","start":168.145,"end":169.025,"sentiment":"neutral","sentiment_score":0.11085951576630275},{"text":"I'll I can send the email again, sir.","start":169.025,"end":171.045,"sentiment":"neutral","sentiment_score":0.19896729476749897}],"sentiment":"neutral","sentiment_score":0.07487316553791364,"channel":0,"num_words":36,"start":162.385,"end":171.045},{"sentences":[{"text":"Thank you, sir.","start":170.77893,"end":171.49893,"sentiment":"positive","sentiment_score":0.5799631873766581},{"text":"Thank you so much.","start":171.49893,"end":172.47893,"sentiment":"positive","sentiment_score":0.6696080714464188}],"sentiment":"positive","sentiment_score":0.6311888354165214,"channel":1,"num_words":7,"start":170.77893,"end":172.47893},{"sentences":[{"text":"Alright.","start":172.625,"end":173.025,"sentiment":"neutral","sentiment_score":0.17080175876617432},{"text":"Thank you, Abdul.","start":173.025,"end":173.745,"sentiment":"positive","sentiment_score":0.8354022900263468}],"sentiment":"positive","sentiment_score":0.6692521572113037,"channel":0,"num_words":4,"start":172.625,"end":173.745},{"sentences":[{"text":"Cheers.","start":173.57893,"end":174.07893,"sentiment":"positive","sentiment_score":0.8227300643920898}],"sentiment":"positive","sentiment_score":0.8227300643920898,"channel":1,"num_words":1,"start":173.57893,"end":174.07893},{"sentences":[{"text":"Have a good day.","start":173.745,"end":174.465,"sentiment":"positive","sentiment_score":0.756985992193222},{"text":"Thank","start":174.465,"end":174.705,"sentiment":"positive","sentiment_score":0.7140560150146484}],"sentiment":"positive","sentiment_score":0.7483999967575073,"channel":0,"num_words":5,"start":173.745,"end":174.705},{"sentences":[{"text":"Same","start":174.53893,"end":174.77893,"sentiment":"positive","sentiment_score":0.776669979095459}],"sentiment":"positive","sentiment_score":0.776669979095459,"channel":1,"num_words":1,"start":174.53893,"end":174.77893},{"sentences":[{"text":"you.","start":174.705,"end":175.205,"sentiment":"positive","sentiment_score":0.7291272282600403}],"sentiment":"positive","sentiment_score":0.7291272282600403,"channel":0,"num_words":1,"start":174.705,"end":175.205},{"sentences":[{"text":"to you.","start":174.77893,"end":175.09894,"sentiment":"positive","sentiment_score":0.558049738407135},{"text":"Bye.","start":175.09894,"end":175.59894,"sentiment":"neutral","sentiment_score":-0.11892233788967133}],"sentiment":"neutral","sentiment_score":0.3323923796415329,"channel":1,"num_words":3,"start":174.77893,"end":175.59894}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT calls to introduce their company and offer their services to a potential customer. The customer is not currently looking for any changes and is satisfied with their current provider. The representative offers to send more details via email and suggests keeping the customer's information on file for future reference."},"intents":{"segments":[{"text":"Abdul, I hope you still remember the company because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Mhmm. Bajit Singh, to introduce our company and our services.","start_word":49,"end_word":100,"intents":[{"intent":"Introduce company","confidence_score":0.08829045}]},{"text":"I can suggest to let you know, we we do understand that you already have someone Yep. taking care of you. But really, sir, the main goal of the meeting is just to simply give you an idea regarding our services. Just in case your current provider may not provide exactly what you're looking for, we want to make sure the name of our company would be on your list. No. No.","start_word":250,"end_word":321,"intents":[{"intent":"Inquire about services","confidence_score":0.003533177}]}]},"sentiments":{"segments":[{"text":"And reason for calling. I'll see if this person is available. Ronald. Thanks, Ron. Please stay on the line. Speaking. Yes. Good afternoon. Abdul, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":0.14566382765769958},{"text":"I'm good. Thank you. How are you? I'm doing wonderful. Thank you for asking.","start_word":35,"end_word":48,"sentiment":"positive","sentiment_score":0.5571299195289612},{"text":"Abdul, I hope you still remember the company because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Mhmm. Bajit Singh, to introduce our company and our services. Name of the company, again, Abdul, it's Cloud Solution IT. Okay. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more. And reason for my call today, Abdul, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're Actually, hoping we are okay yeah. Go right ahead. now with the managed service services we have currently in place. So currently, Mhmm.","start_word":49,"end_word":198,"sentiment":"neutral","sentiment_score":0.06580863893032074},{"text":"we are not looking for anything for change at this moment.","start_word":199,"end_word":209,"sentiment":"negative","sentiment_score":-0.3986526429653168},{"text":"We are very much satisfied, and we are getting Mhmm. good support currently. But you can drop me with your details in case if there is anything comes up in Yep. the future, I will reach out to you. Mhmm. I can suggest to let you know, we we do understand that you already have someone Yep. taking care of you. But really, sir, the main goal of the meeting is just to simply give you an idea regarding our services. Just in case your current provider may not provide exactly what you're looking for, we want to make sure the name of our company would be on your list. No. No. You It's can just the just still share share me the details. Definitely, if there is anything when whenever we are exploring anything, mhmm. which which they cannot able to cover, I will reach Uh-huh. out to the other vendors. But Yep. as of now, I don't think so we require any such services which is out of the scope from Mhmm. the existing MSP at the moment. Alright. But you can just Okay. drop me all the details. I will keep it in Mhmm. mind. Definitely, if there is something comes up, I will Yeah. reach out to you. The the last time, sir, you asked me to send you an email and asked you to call you back after five to six months. But no worries. I'll I can send the email again, sir.","start_word":210,"end_word":457,"sentiment":"neutral","sentiment_score":0.043804563679582166},{"text":"Thank you, sir. Thank you so much.","start_word":458,"end_word":464,"sentiment":"positive","sentiment_score":0.6119616627693176},{"text":"Alright.","start_word":465,"end_word":465,"sentiment":"neutral","sentiment_score":0.22742390632629397},{"text":"Thank you, Abdul. Cheers. Have a good day. Thank Same you. to you.","start_word":466,"end_word":478,"sentiment":"positive","sentiment_score":0.7523976564407349},{"text":"Bye.","start_word":479,"end_word":479,"sentiment":"neutral","sentiment_score":0.2959975600242615}],"average":{"sentiment":"neutral","sentiment_score":0.10301797881381204}}}}