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How can I help you today? I'm sorry? Mhmm. Alright. Thank you so much, Caitlin. That's better. Earlier, it was kinda static. You know? Well, thank you so much for adjusting. Uh-huh. So could you provide me your last name, please, so that I can pull up your account? Thank you so much, Caitlyn. And for security purposes, could you verify your date of birth, please? Fourth of the mhmm. Thank you so much. How about the identification number? This is usually the ID number of any ID that you have that you provided with us during when you sign up for us. Oh, so you don't have any ID? Oh my gosh. Well, that would be a hassle for you. Like, in yeah. Oh my god. That's so hassle. No worries. Okay. We will check on that one. So do you have your could you provide me your new address, please, so that I can also check? Mhmm. No worries. Please take your time. Hundred twenty eight. Mhmm. And how about the postal code, please? Sure. Plate no worries. You can take your time. We have all the time, Clayton. 2602. It's oh, is it 128 128 Irving Street, Wetland, A C T 2602? Thank you so much. Just give me one second. K. Let me see which the voice mail page. Which part I mean, network would be serviceable to your new address. Okay, please? Stay on the line. Thank you. Number or apartment number? Okay. Oh, yes. Well, congratulations, by the way, to your new move or new house. What? A c district. You're currently a supa. Hopefully, this will also be available in your new address. What? I think you'll have to change the network. Currently, you are a super network, but I don't think the new address is serviceable for the same network. No worries. We'll take a look into this. So Okay. Let me move to the next. Oh, 128 Irving Street, Washington, ECT 2602. Okay. Let me try this one. Okay. I already have your complete address, Caitlin. Thank you so much. I tried on the Super Network. However, your new address is not showing. But I'll take a look into this and check which other network is serviceable in your area. So you have let me just check here. 24 Tron. So since your since our your September bill has been sent or the invoice has been sent, we will need you to Well, it's not yet due anyway. The information right now that I will need is on my end, not from you not from you, Kaylee. No worries. I already have your complete address. If you're free within the day, I'll go ahead and call give you a callback. I just wanna look for the other service network, which is serviceable to your location as Supa Network is your current network. However, it's that your new address is not showing as your visible location on our Supa Network right now. I'll take a look into this, and we'll give you update. Okay? I just don't wanna take too much of your time. I know it's a busy day after moving to your new house. So let me just give you a callback later. Okay? And it's going to be the same plan, right, like, with like, from the MBPS, same still same users. You just have you just need to transfer I mean, move a house. Okay. Alright. Alright. So, please, I'll talk to you later. Thank you so much, Kathleen. Enjoy the rest of your day. 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you for calling Airtel. My name is Mary. May I have your name, please? Hello, Caitlin. How are you doing today?\n\nI'm great. Thank you so much for asking. Yes, Caitlin. How can I help you today? I'm sorry?\n\nMhmm. Alright. Thank you so much, Caitlin. That's better. Earlier, it was kinda static.\n\nYou know? Well, thank you so much for adjusting. Uh-huh. So could you provide me your last name, please, so that I can pull up your account? Thank you so much, Caitlyn.\n\nAnd for security purposes, could you verify your date of birth, please? Fourth of the mhmm. Thank you so much. How about the identification number? This is usually the ID number of any ID that you have that you provided with us during when you sign up for us.\n\nOh, so you don't have any ID? Oh my gosh. Well, that would be a hassle for you. Like, in yeah. Oh my god.\n\nThat's so hassle. No worries. Okay. We will check on that one. So do you have your could you provide me your new address, please, so that I can also check?\n\nMhmm. No worries. Please take your time. Hundred twenty eight. Mhmm.\n\nAnd how about the postal code, please? Sure. Plate no worries. You can take your time. We have all the time, Clayton.\n\n2602. It's oh, is it 128 128 Irving Street, Wetland, A C T 2602? Thank you so much. Just give me one second. K.\n\nLet me see which the voice mail page. Which part I mean, network would be serviceable to your new address. Okay, please? Stay on the line. Thank you.\n\nNumber or apartment number? Okay. Oh, yes. Well, congratulations, by the way, to your new move or new house. What?\n\nA c district. You're currently a supa. Hopefully, this will also be available in your new address. What? I think you'll have to change the network.\n\nCurrently, you are a super network, but I don't think the new address is serviceable for the same network. No worries. We'll take a look into this. So Okay. Let me move to the next.\n\nOh, 128 Irving Street, Washington, ECT 2602. Okay. Let me try this one. Okay. I already have your complete address, Caitlin.\n\nThank you so much. I tried on the Super Network. However, your new address is not showing. But I'll take a look into this and check which other network is serviceable in your area. So you have let me just check here.\n\n24 Tron. So since your since our your September bill has been sent or the invoice has been sent, we will need you to Well, it's not yet due anyway. The information right now that I will need is on my end, not from you not from you, Kaylee. No worries. I already have your complete address.\n\nIf you're free within the day, I'll go ahead and call give you a callback. I just wanna look for the other service network, which is serviceable to your location as Supa Network is your current network. However, it's that your new address is not showing as your visible location on our Supa Network right now. I'll take a look into this, and we'll give you update. Okay?\n\nI just don't wanna take too much of your time. I know it's a busy day after moving to your new house. So let me just give you a callback later. Okay? And it's going to be the same plan, right, like, with like, from the MBPS, same still same users.\n\nYou just have you just need to transfer I mean, move a house. Okay. Alright. Alright. So, please, I'll talk to you later.\n\nThank you so much, Kathleen. Enjoy the rest of your day. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.71999997,"end":1.8399999,"sentiment":"positive","sentiment_score":0.46933350563049314},{"text":"My name is Mary.","start":1.8399999,"end":2.8,"sentiment":"positive","sentiment_score":0.3537551909685135},{"text":"May I have your name, please?","start":2.8,"end":4.02,"sentiment":"neutral","sentiment_score":0.18217389533917108},{"text":"Hello, Caitlin.","start":7.68,"end":8.58,"sentiment":"neutral","sentiment_score":0.23357799649238586},{"text":"How are you doing today?","start":8.639999,"end":9.86,"sentiment":"neutral","sentiment_score":0.32537672519683836}],"sentiment":"neutral","sentiment_score":0.31585324013775046,"num_words":22,"start":0.71999997,"end":9.86},{"sentences":[{"text":"I'm great.","start":11.84,"end":12.4,"sentiment":"positive","sentiment_score":0.6038498878479004},{"text":"Thank you so much for asking.","start":12.4,"end":13.94,"sentiment":"positive","sentiment_score":0.6588298777739207},{"text":"Yes, Caitlin.","start":14.08,"end":14.719999,"sentiment":"positive","sentiment_score":0.3359672427177429},{"text":"How can I help you today?","start":14.719999,"end":15.975,"sentiment":"neutral","sentiment_score":0.30263563493887585},{"text":"I'm sorry?","start":25.255001,"end":25.994999,"sentiment":"neutral","sentiment_score":-0.10917673632502556}],"sentiment":"positive","sentiment_score":0.41278188137544525,"num_words":18,"start":11.84,"end":25.994999},{"sentences":[{"text":"Mhmm.","start":38.27,"end":38.43,"sentiment":"neutral","sentiment_score":-0.008704167790710926},{"text":"Alright.","start":38.43,"end":38.83,"sentiment":"neutral","sentiment_score":0.05288926884531975},{"text":"Thank you so much, Caitlin.","start":38.83,"end":40.11,"sentiment":"positive","sentiment_score":0.34754199385643003},{"text":"That's better.","start":40.11,"end":41.33,"sentiment":"neutral","sentiment_score":0.13769620656967163},{"text":"Earlier, it was kinda static.","start":43.185,"end":44.385002,"sentiment":"neutral","sentiment_score":-0.31201205849647523}],"sentiment":"neutral","sentiment_score":0.035516227928123305,"num_words":14,"start":38.27,"end":44.385002},{"sentences":[{"text":"You know?","start":44.385002,"end":44.705,"sentiment":"neutral","sentiment_score":-0.1556689664721489},{"text":"Well, thank you so much for adjusting.","start":44.705,"end":46.485,"sentiment":"neutral","sentiment_score":0.0035204943269491196},{"text":"Uh-huh.","start":48.465,"end":48.965,"sentiment":"neutral","sentiment_score":-0.008327777497470379},{"text":"So could you provide me your last name, please, so that I can pull up your account?","start":49.105003,"end":55.365,"sentiment":"neutral","sentiment_score":0.011458162930520141},{"text":"Thank you so much, Caitlyn.","start":59.4,"end":60.86,"sentiment":"neutral","sentiment_score":0.23817013204097748}],"sentiment":"neutral","sentiment_score":0.03408178687095642,"num_words":32,"start":44.385002,"end":60.86},{"sentences":[{"text":"And for security purposes, could you verify your date of birth, please?","start":61.16,"end":68.06,"sentiment":"neutral","sentiment_score":0.07567521401991446},{"text":"Fourth of the mhmm.","start":71.485,"end":79.585,"sentiment":"neutral","sentiment_score":0.01149968896061182},{"text":"Thank you so much.","start":85.630005,"end":86.43,"sentiment":"neutral","sentiment_score":0.23009569942951202},{"text":"How about the identification number?","start":86.43,"end":88.450005,"sentiment":"neutral","sentiment_score":0.059943123161792754},{"text":"This is usually the ID number of any ID that you have that you provided with us during when you sign up for us.","start":88.590004,"end":95.57,"sentiment":"neutral","sentiment_score":0.007585493692507346}],"sentiment":"neutral","sentiment_score":0.04808676706588998,"num_words":49,"start":61.16,"end":95.57},{"sentences":[{"text":"Oh, so you don't have any ID?","start":101.715,"end":107.174995,"sentiment":"neutral","sentiment_score":-0.15284578715051925},{"text":"Oh my gosh.","start":108.994995,"end":109.715,"sentiment":"negative","sentiment_score":-0.368935485680898},{"text":"Well, that would be a hassle for you.","start":109.715,"end":111.475,"sentiment":"negative","sentiment_score":-0.41984475404024124},{"text":"Like, in yeah.","start":111.475,"end":114.455,"sentiment":"neutral","sentiment_score":-0.16068512946367264},{"text":"Oh my god.","start":115.76,"end":116.560005,"sentiment":"neutral","sentiment_score":-0.28283532460530597}],"sentiment":"neutral","sentiment_score":-0.2860852650677164,"num_words":24,"start":101.715,"end":116.560005},{"sentences":[{"text":"That's so hassle.","start":116.560005,"end":117.62,"sentiment":"negative","sentiment_score":-0.39587949713071185},{"text":"No worries.","start":117.920006,"end":118.66,"sentiment":"neutral","sentiment_score":-0.0208587646484375},{"text":"Okay.","start":121.04,"end":121.54,"sentiment":"neutral","sentiment_score":0.04854976385831833},{"text":"We will check on that one.","start":122.0,"end":123.700005,"sentiment":"neutral","sentiment_score":0.06189673456052939},{"text":"So do you have your could you provide me your new address, please, so that I can also check?","start":124.16,"end":131.705,"sentiment":"neutral","sentiment_score":0.04233481303641671}],"sentiment":"neutral","sentiment_score":-0.00016336779921285568,"num_words":31,"start":116.560005,"end":131.705},{"sentences":[{"text":"Mhmm.","start":134.08499,"end":134.58499,"sentiment":"neutral","sentiment_score":-0.014672515913844109},{"text":"No worries.","start":141.76001,"end":142.32,"sentiment":"neutral","sentiment_score":0.040587881579995155},{"text":"Please take your time.","start":142.32,"end":143.62001,"sentiment":"neutral","sentiment_score":0.06050199456512928},{"text":"Hundred twenty eight.","start":149.92,"end":151.78,"sentiment":"neutral","sentiment_score":0.021619966874519985},{"text":"Mhmm.","start":161.94499,"end":162.44499,"sentiment":"neutral","sentiment_score":0.012490108609199524}],"sentiment":"neutral","sentiment_score":0.03507829406722025,"num_words":11,"start":134.08499,"end":162.44499},{"sentences":[{"text":"And how about the postal code, please?","start":167.545,"end":169.98,"sentiment":"neutral","sentiment_score":-0.0046793924910681585},{"text":"Sure.","start":182.725,"end":182.965,"sentiment":"neutral","sentiment_score":0.058701176196336746},{"text":"Plate no worries.","start":182.965,"end":183.925,"sentiment":"neutral","sentiment_score":0.11201813817024231},{"text":"You can take your time.","start":183.925,"end":184.965,"sentiment":"neutral","sentiment_score":0.21183712482452394},{"text":"We have all the time, Clayton.","start":184.965,"end":187.065,"sentiment":"neutral","sentiment_score":0.14851190149784088}],"sentiment":"neutral","sentiment_score":0.10510258528996598,"num_words":22,"start":167.545,"end":187.065},{"sentences":[{"text":"2602.","start":202.08,"end":204.02,"sentiment":"neutral","sentiment_score":0.040705010294914246},{"text":"It's oh, is it 128 128 Irving Street, Wetland, A C T 2602?","start":215.81499,"end":228.03,"sentiment":"neutral","sentiment_score":0.032329849182413176},{"text":"Thank you so much.","start":229.70999,"end":230.83,"sentiment":"positive","sentiment_score":0.4638298377394676},{"text":"Just give me one second.","start":230.83,"end":232.20999,"sentiment":"neutral","sentiment_score":0.2121143162250519},{"text":"K.","start":256.43,"end":256.75,"sentiment":"neutral","sentiment_score":0.056064456701278687}],"sentiment":"neutral","sentiment_score":0.14303951826877892,"num_words":24,"start":202.08,"end":256.75},{"sentences":[{"text":"Let me see which the voice mail page.","start":256.75,"end":267.57,"sentiment":"neutral","sentiment_score":0.04127543163485825},{"text":"Which part I mean, network would be serviceable to your new address.","start":267.71,"end":272.435,"sentiment":"neutral","sentiment_score":0.0388026541719834},{"text":"Okay, please?","start":272.435,"end":273.255,"sentiment":"neutral","sentiment_score":0.03525933995842934},{"text":"Stay on the line.","start":273.395,"end":274.375,"sentiment":"neutral","sentiment_score":0.04546056780964136},{"text":"Thank you.","start":275.715,"end":276.535,"sentiment":"neutral","sentiment_score":0.1069720722734928}],"sentiment":"neutral","sentiment_score":0.04507644281589559,"num_words":28,"start":256.75,"end":276.535},{"sentences":[{"text":"Number or apartment number?","start":279.395,"end":281.01498,"sentiment":"neutral","sentiment_score":0.02699389774352312},{"text":"Okay.","start":285.03998,"end":285.53998,"sentiment":"neutral","sentiment_score":0.06216081976890564},{"text":"Oh, yes.","start":286.0,"end":286.82,"sentiment":"neutral","sentiment_score":0.11249395087361336},{"text":"Well, congratulations, by the way, to your new move or new house.","start":287.36,"end":290.82,"sentiment":"positive","sentiment_score":0.37532617648442584},{"text":"What?","start":295.75998,"end":296.25998,"sentiment":"neutral","sentiment_score":0.05389726907014847}],"sentiment":"neutral","sentiment_score":0.24764678496867418,"num_words":20,"start":279.395,"end":296.25998},{"sentences":[{"text":"A c district.","start":299.655,"end":300.795,"sentiment":"neutral","sentiment_score":0.006255998897055785},{"text":"You're currently a supa.","start":308.055,"end":314.635,"sentiment":"neutral","sentiment_score":0.007565067615360022},{"text":"Hopefully, this will also be available in your new address.","start":315.21,"end":324.43,"sentiment":"neutral","sentiment_score":0.03655250743031502},{"text":"What?","start":328.49,"end":328.845,"sentiment":"neutral","sentiment_score":-0.04173414036631584},{"text":"I think you'll have to change the network.","start":353.15997,"end":355.34,"sentiment":"neutral","sentiment_score":-0.13878167141228914}],"sentiment":"neutral","sentiment_score":-0.028362852700341206,"num_words":26,"start":299.655,"end":355.34},{"sentences":[{"text":"Currently, you are a super network, but I don't think the new address is serviceable for the same network.","start":355.96,"end":365.275,"sentiment":"neutral","sentiment_score":-0.12264173909237511},{"text":"No worries.","start":365.655,"end":366.215,"sentiment":"neutral","sentiment_score":-0.00833827443420887},{"text":"We'll take a look into this.","start":366.215,"end":368.07498,"sentiment":"neutral","sentiment_score":0.03324435713390509},{"text":"So Okay.","start":370.71002,"end":386.26498,"sentiment":"neutral","sentiment_score":0.049032630398869514},{"text":"Let me move to the next.","start":386.325,"end":387.865,"sentiment":"neutral","sentiment_score":0.04169307400782903}],"sentiment":"neutral","sentiment_score":-0.05140513554215431,"num_words":35,"start":355.96,"end":387.865},{"sentences":[{"text":"Oh, 128 Irving Street, Washington, ECT 2602.","start":398.565,"end":403.64,"sentiment":"neutral","sentiment_score":0.007729741611651012},{"text":"Okay.","start":423.355,"end":423.855,"sentiment":"neutral","sentiment_score":0.03290225937962532},{"text":"Let me try this one.","start":430.04,"end":431.66,"sentiment":"neutral","sentiment_score":0.04074872583150864},{"text":"Okay.","start":434.12,"end":434.62,"sentiment":"neutral","sentiment_score":0.04941938072443008},{"text":"I already have your complete address, Caitlin.","start":434.84,"end":437.82,"sentiment":"neutral","sentiment_score":0.09813497215509415}],"sentiment":"neutral","sentiment_score":0.04891039360137213,"num_words":21,"start":398.565,"end":437.82},{"sentences":[{"text":"Thank you so much.","start":437.88,"end":438.68,"sentiment":"positive","sentiment_score":0.6297121793031693},{"text":"I tried on the Super Network.","start":438.68,"end":439.96,"sentiment":"neutral","sentiment_score":0.1430946427086989},{"text":"However, your new address is not showing.","start":439.96,"end":443.075,"sentiment":"neutral","sentiment_score":-0.11752289640051979},{"text":"But I'll take a look into this and check which other network is serviceable in your area.","start":443.455,"end":449.075,"sentiment":"neutral","sentiment_score":0.030528522589627433},{"text":"So you have let me just check here.","start":449.535,"end":458.11,"sentiment":"neutral","sentiment_score":0.020726808113977313}],"sentiment":"neutral","sentiment_score":0.07713227732373136,"num_words":42,"start":437.88,"end":458.11},{"sentences":[{"text":"24 Tron.","start":465.21,"end":466.51,"sentiment":"neutral","sentiment_score":0.0076766968704760075},{"text":"So since your since our your September bill has been sent or the invoice has been sent, we will need you to Well, it's not yet due anyway.","start":468.01,"end":487.15002,"sentiment":"neutral","sentiment_score":-0.07753564723368202},{"text":"The information right now that I will need is on my end, not from you not from you, Kaylee.","start":494.65002,"end":500.625,"sentiment":"neutral","sentiment_score":-0.07831122922269922},{"text":"No worries.","start":500.625,"end":501.18503,"sentiment":"neutral","sentiment_score":0.00677205342799425},{"text":"I already have your complete address.","start":501.18503,"end":502.96503,"sentiment":"neutral","sentiment_score":0.030640521397193272}],"sentiment":"neutral","sentiment_score":-0.06045913769814529,"num_words":57,"start":465.21,"end":502.96503},{"sentences":[{"text":"If you're free within the day, I'll go ahead and call give you a callback.","start":503.345,"end":506.545,"sentiment":"neutral","sentiment_score":0.05235762782394886},{"text":"I just wanna look for the other service network, which is serviceable to your location as Supa Network is your current network.","start":506.545,"end":515.75,"sentiment":"neutral","sentiment_score":0.010854308154772629},{"text":"However, it's that your new address is not showing as your visible location on our Supa Network right now.","start":515.75,"end":523.37,"sentiment":"neutral","sentiment_score":-0.15550776727889715},{"text":"I'll take a look into this, and we'll give you update.","start":523.47504,"end":527.075,"sentiment":"neutral","sentiment_score":0.003566033545542847},{"text":"Okay?","start":527.075,"end":527.47504,"sentiment":"neutral","sentiment_score":-0.024511165916919708}],"sentiment":"neutral","sentiment_score":-0.028173134977217105,"num_words":68,"start":503.345,"end":527.47504},{"sentences":[{"text":"I just don't wanna take too much of your time.","start":527.47504,"end":529.395,"sentiment":"neutral","sentiment_score":-0.23842581063508989},{"text":"I know it's a busy day after moving to your new house.","start":529.395,"end":533.015,"sentiment":"neutral","sentiment_score":-0.1454775370657444},{"text":"So let me just give you a callback later.","start":534.115,"end":536.195,"sentiment":"neutral","sentiment_score":-0.03750944323837757},{"text":"Okay?","start":536.195,"end":536.695,"sentiment":"neutral","sentiment_score":0.011814819648861883},{"text":"And it's going to be the same plan, right, like, with like, from the MBPS, same still same users.","start":537.35004,"end":544.97003,"sentiment":"neutral","sentiment_score":0.0823834354155942}],"sentiment":"neutral","sentiment_score":-0.0566759499556878,"num_words":51,"start":527.47504,"end":544.97003},{"sentences":[{"text":"You just have you just need to transfer I mean, move a house.","start":545.03,"end":549.93,"sentiment":"neutral","sentiment_score":0.007258860394358635},{"text":"Okay.","start":550.07,"end":550.57,"sentiment":"neutral","sentiment_score":0.032378099858760834},{"text":"Alright.","start":552.63,"end":553.13,"sentiment":"neutral","sentiment_score":0.08309216797351837},{"text":"Alright.","start":553.565,"end":553.96497,"sentiment":"neutral","sentiment_score":0.08194100111722946},{"text":"So, please, I'll talk to you later.","start":553.96497,"end":556.785,"sentiment":"neutral","sentiment_score":0.06727784339870725}],"sentiment":"neutral","sentiment_score":0.03316179816813573,"num_words":23,"start":545.03,"end":556.785},{"sentences":[{"text":"Thank you so much, Kathleen.","start":559.165,"end":560.525,"sentiment":"positive","sentiment_score":0.4814250528812408},{"text":"Enjoy the rest of your day.","start":560.525,"end":561.985,"sentiment":"positive","sentiment_score":0.4522947122653325},{"text":"Bye bye.","start":563.805,"end":564.545,"sentiment":"neutral","sentiment_score":0.08866983279585838}],"sentiment":"positive","sentiment_score":0.4075564002761474,"num_words":13,"start":559.165,"end":564.545}]}}]},{"alternatives":[{"transcript":"Caitlin, c a I t l I n. I'm good. Thank you. How are you? Look. I've just moved out of my apartment into another house, and I'd like to get that disconnected and set up into my new house. Okay. So I just moved out of my apartment, and I need to get the Internet disconnected from there and have the Internet set up at the new house, please. Yeah. Because I had you on loudspeaker for a second. That was all. Smithet, s m I t h u I s t. 09/04/1994. Ninth 1994. Oh, I actually don't have any of my ID at the moment because I've lost my wallet during the move. So yeah. No. Not right now. It really is at the moment. Yep. I'll just bring it up. Sorry. I'm still getting used to the whole address. Hang on. So it's 128 I R V I N E Street, Watson. Yeah. Watson A C T. Oh, I don't know the postcode. Let me just check it. Sorry. 3602. Yeah. So I do have one of them. I do have everything that I need, I think, from the old department. Yes. Yes. Yep. Yep. No worries. Thank you. It's it's just a house. Yeah. Yep. Thank you. Thank you very much. Okay. Yep. So is it not gonna work? Or Mhmm. Yeah. Yeah. Yeah. Perfect. Yeah. Yeah. Yeah. I wanna keep the same, like. Alright. Perfect. Thank you so much. Thank you. You too. Thank you. 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I'm good. Thank you. How are you? Look.\n\nI've just moved out of my apartment into another house, and I'd like to get that disconnected and set up into my new house. Okay. So I just moved out of my apartment, and I need to get the Internet disconnected from there and have the Internet set up at the new house, please. Yeah. Because I had you on loudspeaker for a second.\n\nThat was all. Smithet, s m I t h u I s t. 09/04/1994. Ninth 1994. Oh, I actually don't have any of my ID at the moment because I've lost my wallet during the move.\n\nSo yeah. No. Not right now. It really is at the moment. Yep.\n\nI'll just bring it up. Sorry. I'm still getting used to the whole address. Hang on. So it's 128 I R V I N E Street, Watson.\n\nYeah. Watson A C T. Oh, I don't know the postcode. Let me just check it. Sorry.\n\n3602. Yeah. So I do have one of them. I do have everything that I need, I think, from the old department. Yes.\n\nYes. Yep. Yep. No worries. Thank you.\n\nIt's it's just a house. Yeah. Yep. Thank you. Thank you very much.\n\nOkay. Yep. So is it not gonna work? Or Mhmm. Yeah.\n\nYeah. Yeah. Perfect. Yeah. Yeah.\n\nYeah. I wanna keep the same, like. Alright. Perfect. Thank you so much.\n\nThank you. You too. Thank you. 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Watson.","start":146.87,"end":157.61,"sentiment":"neutral","sentiment_score":0.01818402534858747}],"sentiment":"neutral","sentiment_score":-0.04781643715169695,"num_words":27,"start":131.265,"end":157.61},{"sentences":[{"text":"Yeah.","start":163.215,"end":163.535,"sentiment":"neutral","sentiment_score":0.01330202165991068},{"text":"Watson A C T.","start":163.535,"end":164.995,"sentiment":"neutral","sentiment_score":0.007011520676314831},{"text":"Oh, I don't know the postcode.","start":169.215,"end":170.755,"sentiment":"neutral","sentiment_score":-0.038371811620891094},{"text":"Let me just check 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Mhmm.","start":491.325,"end":502.25,"sentiment":"neutral","sentiment_score":-0.02913806401193142},{"text":"Yeah.","start":525.295,"end":525.795,"sentiment":"neutral","sentiment_score":0.010805095545947552}],"sentiment":"neutral","sentiment_score":-0.09335946486416188,"num_words":11,"start":365.695,"end":525.795},{"sentences":[{"text":"Yeah.","start":531.08997,"end":531.58997,"sentiment":"neutral","sentiment_score":-0.10525426268577576},{"text":"Yeah.","start":535.49,"end":535.99,"sentiment":"neutral","sentiment_score":-0.03670766577124595},{"text":"Perfect.","start":536.20996,"end":536.70996,"sentiment":"neutral","sentiment_score":0.17481562495231628},{"text":"Yeah.","start":549.025,"end":549.525,"sentiment":"neutral","sentiment_score":-0.01875939965248108},{"text":"Yeah.","start":549.985,"end":550.22504,"sentiment":"neutral","sentiment_score":0.020017366856336594}],"sentiment":"neutral","sentiment_score":0.006822332739830017,"num_words":5,"start":531.08997,"end":550.22504},{"sentences":[{"text":"Yeah.","start":550.22504,"end":550.465,"sentiment":"neutral","sentiment_score":0.03298163041472435},{"text":"I wanna keep the same, like.","start":550.465,"end":551.97,"sentiment":"neutral","sentiment_score":0.04505611273149649},{"text":"Alright.","start":557.08997,"end":557.41,"sentiment":"neutral","sentiment_score":0.16599968075752258},{"text":"Perfect.","start":557.41,"end":557.81,"sentiment":"positive","sentiment_score":0.3744547963142395},{"text":"Thank you so much.","start":557.81,"end":558.94995,"sentiment":"positive","sentiment_score":0.48882871866226196}],"sentiment":"neutral","sentiment_score":0.2153144352711164,"num_words":13,"start":550.22504,"end":558.94995},{"sentences":[{"text":"Thank you.","start":560.85,"end":561.58997,"sentiment":"positive","sentiment_score":0.5016242861747742},{"text":"You too.","start":562.12994,"end":562.68994,"sentiment":"neutral","sentiment_score":0.23211662471294403},{"text":"Thank you.","start":562.68994,"end":563.43,"sentiment":"neutral","sentiment_score":0.30384211242198944},{"text":"Bye.","start":564.76996,"end":565.26996,"sentiment":"neutral","sentiment_score":-0.08323706686496735}],"sentiment":"neutral","sentiment_score":0.284561282822064,"num_words":7,"start":560.85,"end":565.26996}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Caitlin, c a I t l I n.\n\nChannel 0: Hello, Caitlin. How are you doing today?\n\nChannel 1: I'm good. Thank you. How are you?\n\nChannel 0: I'm great. Thank you so much for asking. Yes, Caitlin. How can I help you today?\n\nChannel 1: Look. I've just moved out of my apartment into another house, and I'd like to get that disconnected and set up into my new house.\n\nChannel 0: I'm sorry?\n\nChannel 1: Okay. So I just moved out of my apartment, and I need to get the Internet disconnected from there and have the Internet set up at the new house, please.\n\nChannel 0: Mhmm. Alright. Thank you so much, Caitlin. That's better. Earlier, it was kinda static.\n\nYou know? Well, thank\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Because\n\nChannel 0: so much\n\nChannel 1: I had you\n\nChannel 0: for\n\nChannel 1: on\n\nChannel 0: adjusting.\n\nChannel 1: loudspeaker for a second. That was all.\n\nChannel 0: Uh-huh. So could you provide me your last name, please, so that I can\n\nChannel 1: Smithet,\n\nChannel 0: pull up your account?\n\nChannel 1: s m I t h u I s t.\n\nChannel 0: Thank you so much, Caitlyn. And for security purposes, could you verify your date of birth, please?\n\nChannel 1: 09/04/1994.\n\nChannel 0: Fourth of the\n\nChannel 1: Ninth\n\nChannel 0: mhmm.\n\nChannel 1: 1994.\n\nChannel 0: Thank you so much. How about the identification number? This is usually the ID number of any ID that you have that you provided with us during when you sign up for\n\nChannel 1: Oh,\n\nChannel 0: us.\n\nChannel 1: I actually don't have any of my ID at the moment because I've lost my wallet during the move. So\n\nChannel 0: Oh, so you don't\n\nChannel 1: yeah.\n\nChannel 0: have any ID?\n\nChannel 1: No. Not right now.\n\nChannel 0: Oh my gosh. Well, that would be a hassle for you. Like, in\n\nChannel 1: It really is at the moment.\n\nChannel 0: yeah. Oh my god. That's so hassle. No worries. Okay.\n\nWe will check on that one. So do you have your could you provide me your new address, please, so that I can also\n\nChannel 1: Yep.\n\nChannel 0: check?\n\nChannel 1: I'll just bring it up.\n\nChannel 0: Mhmm.\n\nChannel 1: Sorry. I'm still getting used to the whole address. Hang on.\n\nChannel 0: No worries. Please take your time.\n\nChannel 1: So it's 128\n\nChannel 0: Hundred twenty eight.\n\nChannel 1: I R V I N E Street, Watson.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Watson A C T.\n\nChannel 0: And how about the postal\n\nChannel 1: Oh,\n\nChannel 0: code,\n\nChannel 1: I\n\nChannel 0: please?\n\nChannel 1: don't know the postcode. Let me just check it. Sorry.\n\nChannel 0: Sure. Plate no worries. You can take your time. We have all the time, Clayton.\n\nChannel 1: 3602.\n\nChannel 0: 2602.\n\nChannel 1: Yeah. So I do have one of them. I do have everything that I need, I think, from the old department.\n\nChannel 0: It's oh, is it 128 128 Irving Street,\n\nChannel 1: Yes.\n\nChannel 0: Wetland, A C T\n\nChannel 1: Yes.\n\nChannel 0: 2602?\n\nChannel 1: Yep.\n\nChannel 0: Thank you so much. Just give me one second. K. Let me see which the voice mail page. Which part I mean, network would be serviceable to your new address.\n\nOkay, please?\n\nChannel 1: Yep.\n\nChannel 0: Stay on the line.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: Thank you. Number or apartment number?\n\nChannel 1: It's it's just a house.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Oh, yes.\n\nChannel 1: Yep.\n\nChannel 0: Well, congratulations, by the way, to your new move or new house.\n\nChannel 1: Thank you. Thank you very much.\n\nChannel 0: What? A c district. You're currently a supa. Hopefully, this will also be available in your new address. What?\n\nI think you'll have to change the network. Currently, you are a super network, but I don't think the new address is serviceable for the same network. No\n\nChannel 1: Okay.\n\nChannel 0: worries. We'll take a look into this.\n\nChannel 1: Yep.\n\nChannel 0: So Okay. Let me move to the next. Oh, 128 Irving Street, Washington, ECT 2602. Okay. Let me try this one.\n\nOkay. I already have your complete address, Caitlin. Thank you so much. I tried on the Super Network. However, your new address is not showing.\n\nBut I'll take a look into this and check which other network is serviceable in your area. So you have let me just check here. 24 Tron. So since your since our your September bill has been sent or the invoice has been sent, we will need you to Well, it's not yet due anyway.\n\nChannel 1: So is it not gonna work? Or\n\nChannel 0: The information right now that I will need is on my end, not from you not from you, Kaylee. No worries. I already have\n\nChannel 1: Mhmm.\n\nChannel 0: your complete address. If you're free within the day, I'll go ahead and call give you a callback. I just wanna look for the other service network, which is serviceable to your location as Supa Network is your current network. However, it's that your new address is not showing as your visible location on our Supa Network right now. I'll take a look into this,\n\nChannel 1: Yeah.\n\nChannel 0: and we'll give you update. Okay? I just don't wanna take too much of your time. I know it's a busy day after\n\nChannel 1: Yeah.\n\nChannel 0: moving to your new house. So let me just give you a callback\n\nChannel 1: Yeah.\n\nChannel 0: later. Okay?\n\nChannel 1: Perfect.\n\nChannel 0: And it's going to be the same plan, right, like, with like, from the MBPS, same still same users. You just have you just need to transfer I mean, move\n\nChannel 1: Yeah.\n\nChannel 0: a house.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. I wanna keep the same, like.\n\nChannel 0: Alright. Alright. So, please, I'll talk to you later.\n\nChannel 1: Alright. Perfect. Thank you so much.\n\nChannel 0: Thank you so much, Kathleen. Enjoy the\n\nChannel 1: Thank\n\nChannel 0: rest\n\nChannel 1: you.\n\nChannel 0: of your day.\n\nChannel 1: You too. Thank you.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.71999997,"end":1.8399999,"sentiment":"positive","sentiment_score":0.46933350563049314},{"text":"My name is Mary.","start":1.8399999,"end":2.8,"sentiment":"positive","sentiment_score":0.3537551909685135},{"text":"May I have your name, please?","start":2.8,"end":4.02,"sentiment":"neutral","sentiment_score":0.18217389533917108}],"sentiment":"neutral","sentiment_score":0.3236487776041031,"channel":0,"num_words":15,"start":0.71999997,"end":4.02},{"sentences":[{"text":"Caitlin, c a I t l I n.","start":4.3199997,"end":7.22,"sentiment":"neutral","sentiment_score":0.03438356961123645}],"sentiment":"neutral","sentiment_score":0.03438356961123645,"channel":1,"num_words":8,"start":4.3199997,"end":7.22},{"sentences":[{"text":"Hello, Caitlin.","start":7.68,"end":8.58,"sentiment":"neutral","sentiment_score":0.23357799649238586},{"text":"How are you doing 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Caitlin.","start":14.08,"end":14.719999,"sentiment":"positive","sentiment_score":0.3359672427177429},{"text":"How can I help you today?","start":14.719999,"end":15.975,"sentiment":"neutral","sentiment_score":0.30263563493887585}],"sentiment":"positive","sentiment_score":0.4780267085880041,"channel":0,"num_words":16,"start":11.84,"end":15.975},{"sentences":[{"text":"Look.","start":16.105,"end":16.345001,"sentiment":"neutral","sentiment_score":-0.01668703183531761},{"text":"I've just moved out of my apartment into another house, and I'd like to get that disconnected and set up into my new house.","start":16.345001,"end":23.885,"sentiment":"neutral","sentiment_score":-0.07730809071411689}],"sentiment":"neutral","sentiment_score":-0.07488324835896493,"channel":1,"num_words":25,"start":16.105,"end":23.885},{"sentences":[{"text":"I'm 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Caitlin.","start":38.83,"end":40.11,"sentiment":"positive","sentiment_score":0.34754199385643003},{"text":"That's better.","start":40.11,"end":41.33,"sentiment":"neutral","sentiment_score":0.13769620656967163},{"text":"Earlier, it was kinda static.","start":43.185,"end":44.385002,"sentiment":"neutral","sentiment_score":-0.31201205849647523}],"sentiment":"neutral","sentiment_score":0.035516227928123305,"channel":0,"num_words":14,"start":38.27,"end":44.385002},{"sentences":[{"text":"You know?","start":44.385002,"end":44.705,"sentiment":"neutral","sentiment_score":-0.1556689664721489},{"text":"Well, thank","start":44.705,"end":45.105003,"sentiment":"neutral","sentiment_score":0.01884264312684536}],"sentiment":"neutral","sentiment_score":-0.06841316167265177,"channel":0,"num_words":4,"start":44.385002,"end":45.105003},{"sentences":[{"text":"Yeah.","start":44.875,"end":45.115,"sentiment":"neutral","sentiment_score":0.018989814445376396}],"sentiment":"neutral","sentiment_score":0.018989814445376396,"channel":1,"num_words":1,"start":44.875,"end":45.115},{"sentences":[{"text":"you","start":45.105003,"end":45.265003,"sentiment":"neutral","sentiment_score":0.006856527179479599}],"sentiment":"neutral","sentiment_score":0.006856527179479599,"channel":0,"num_words":1,"start":45.105003,"end":45.265003},{"sentences":[{"text":"Because","start":45.115,"end":45.355,"sentiment":"neutral","sentiment_score":0.0014412961900234222}],"sentiment":"neutral","sentiment_score":0.0014412961900234222,"channel":1,"num_words":1,"start":45.115,"end":45.355},{"sentences":[{"text":"so 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you","start":45.355,"end":45.755,"sentiment":"neutral","sentiment_score":-0.01201737547914187}],"sentiment":"neutral","sentiment_score":-0.01201737547914187,"channel":1,"num_words":3,"start":45.355,"end":45.755},{"sentences":[{"text":"for","start":45.665,"end":45.985,"sentiment":"neutral","sentiment_score":-0.021830257028341293}],"sentiment":"neutral","sentiment_score":-0.021830257028341293,"channel":0,"num_words":1,"start":45.665,"end":45.985},{"sentences":[{"text":"on","start":45.755,"end":45.995,"sentiment":"neutral","sentiment_score":-0.02314891666173935}],"sentiment":"neutral","sentiment_score":-0.02314891666173935,"channel":1,"num_words":1,"start":45.755,"end":45.995},{"sentences":[{"text":"adjusting.","start":45.985,"end":46.485,"sentiment":"neutral","sentiment_score":-0.009973740205168724}],"sentiment":"neutral","sentiment_score":-0.009973740205168724,"channel":0,"num_words":1,"start":45.985,"end":46.485},{"sentences":[{"text":"loudspeaker for a second.","start":45.995,"end":47.035,"sentiment":"neutral","sentiment_score":-0.040350387804210186},{"text":"That was all.","start":47.035,"end":48.015,"sentiment":"neutral","sentiment_score":-0.0284709632396698}],"sentiment":"neutral","sentiment_score":-0.03525920584797859,"channel":1,"num_words":7,"start":45.995,"end":48.015},{"sentences":[{"text":"Uh-huh.","start":48.465,"end":48.965,"sentiment":"neutral","sentiment_score":-0.008327777497470379},{"text":"So could you provide me your last name, please, so that I 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showing.","start":439.96,"end":443.075,"sentiment":"neutral","sentiment_score":-0.11752289640051979}],"sentiment":"neutral","sentiment_score":0.13164481937885283,"channel":0,"num_words":25,"start":434.12,"end":443.075},{"sentences":[{"text":"But I'll take a look into this and check which other network is serviceable in your area.","start":443.455,"end":449.075,"sentiment":"neutral","sentiment_score":0.030528522589627433},{"text":"So you have let me just check here.","start":449.535,"end":458.11,"sentiment":"neutral","sentiment_score":0.020726808113977313},{"text":"24 Tron.","start":465.21,"end":466.51,"sentiment":"neutral","sentiment_score":0.0076766968704760075},{"text":"So since your since our your September bill has been sent or the invoice has been sent, we will need you to Well, it's not yet due 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have","start":501.18503,"end":501.825,"sentiment":"neutral","sentiment_score":0.02330409859617551}],"sentiment":"neutral","sentiment_score":-0.05851903969111542,"channel":0,"num_words":24,"start":494.65002,"end":501.825},{"sentences":[{"text":"Mhmm.","start":501.75,"end":502.25,"sentiment":"neutral","sentiment_score":0.02974576875567436}],"sentiment":"neutral","sentiment_score":0.02974576875567436,"channel":1,"num_words":1,"start":501.75,"end":502.25},{"sentences":[{"text":"your complete address.","start":501.825,"end":502.96503,"sentiment":"neutral","sentiment_score":0.037976944198211036},{"text":"If you're free within the day, I'll go ahead and call give you a callback.","start":503.345,"end":506.545,"sentiment":"neutral","sentiment_score":0.05235762782394886},{"text":"I just wanna look for the other service network, which is serviceable to your location as Supa Network is your current network.","start":506.545,"end":515.75,"sentiment":"neutral","sentiment_score":0.010854308154772629},{"text":"However, it's that your new address is not showing as your visible location on our Supa Network right now.","start":515.75,"end":523.37,"sentiment":"neutral","sentiment_score":-0.15550776727889715},{"text":"I'll take a look into this,","start":523.47504,"end":525.015,"sentiment":"neutral","sentiment_score":-0.003257421621431907}],"sentiment":"neutral","sentiment_score":-0.028247724287211895,"channel":0,"num_words":65,"start":501.825,"end":525.015},{"sentences":[{"text":"Yeah.","start":525.295,"end":525.795,"sentiment":"neutral","sentiment_score":0.010805095545947552}],"sentiment":"neutral","sentiment_score":0.010805095545947552,"channel":1,"num_words":1,"start":525.295,"end":525.795},{"sentences":[{"text":"and we'll give you update.","start":525.555,"end":527.075,"sentiment":"neutral","sentiment_score":0.011754179745912552},{"text":"Okay?","start":527.075,"end":527.47504,"sentiment":"neutral","sentiment_score":-0.024511165916919708},{"text":"I just don't wanna take too much of your time.","start":527.47504,"end":529.395,"sentiment":"neutral","sentiment_score":-0.23842581063508989},{"text":"I know it's a busy day after","start":529.395,"end":531.255,"sentiment":"neutral","sentiment_score":-0.16823673035417283}],"sentiment":"neutral","sentiment_score":-0.15337632547902025,"channel":0,"num_words":23,"start":525.555,"end":531.255},{"sentences":[{"text":"Yeah.","start":531.08997,"end":531.58997,"sentiment":"neutral","sentiment_score":-0.10525426268577576}],"sentiment":"neutral","sentiment_score":-0.10525426268577576,"channel":1,"num_words":1,"start":531.08997,"end":531.58997},{"sentences":[{"text":"moving to your new house.","start":531.395,"end":533.015,"sentiment":"neutral","sentiment_score":-0.11361466646194458},{"text":"So let me just give you a 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it's going to be the same plan, right, like, with like, from the MBPS, same still same users.","start":537.35004,"end":544.97003,"sentiment":"neutral","sentiment_score":0.0823834354155942},{"text":"You just have you just need to transfer I mean, move","start":545.03,"end":549.27,"sentiment":"neutral","sentiment_score":0.009914642199873924}],"sentiment":"neutral","sentiment_score":0.0558115445698301,"channel":0,"num_words":30,"start":537.35004,"end":549.27},{"sentences":[{"text":"Yeah.","start":549.025,"end":549.525,"sentiment":"neutral","sentiment_score":-0.01875939965248108}],"sentiment":"neutral","sentiment_score":-0.01875939965248108,"channel":1,"num_words":1,"start":549.025,"end":549.525},{"sentences":[{"text":"a 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like.","start":550.465,"end":551.97,"sentiment":"neutral","sentiment_score":0.04505611273149649}],"sentiment":"neutral","sentiment_score":0.04333118668624333,"channel":1,"num_words":7,"start":550.22504,"end":551.97},{"sentences":[{"text":"Alright.","start":552.63,"end":553.13,"sentiment":"neutral","sentiment_score":0.08309216797351837},{"text":"Alright.","start":553.565,"end":553.96497,"sentiment":"neutral","sentiment_score":0.08194100111722946},{"text":"So, please, I'll talk to you later.","start":553.96497,"end":556.785,"sentiment":"neutral","sentiment_score":0.06727784339870725}],"sentiment":"neutral","sentiment_score":0.07066423032018873,"channel":0,"num_words":9,"start":552.63,"end":556.785},{"sentences":[{"text":"Alright.","start":557.08997,"end":557.41,"sentiment":"neutral","sentiment_score":0.16599968075752258},{"text":"Perfect.","start":557.41,"end":557.81,"sentiment":"positive","sentiment_score":0.3744547963142395},{"text":"Thank you so 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the","start":560.525,"end":560.925,"sentiment":"positive","sentiment_score":0.4179887920618057}],"sentiment":"positive","sentiment_score":0.4633004069328308,"channel":0,"num_words":7,"start":559.165,"end":560.925},{"sentences":[{"text":"Thank","start":560.85,"end":561.08997,"sentiment":"positive","sentiment_score":0.507413387298584}],"sentiment":"positive","sentiment_score":0.507413387298584,"channel":1,"num_words":1,"start":560.85,"end":561.08997},{"sentences":[{"text":"rest","start":560.925,"end":561.165,"sentiment":"positive","sentiment_score":0.6038661003112793}],"sentiment":"positive","sentiment_score":0.6038661003112793,"channel":0,"num_words":1,"start":560.925,"end":561.165},{"sentences":[{"text":"you.","start":561.08997,"end":561.58997,"sentiment":"positive","sentiment_score":0.4958351850509643}],"sentiment":"positive","sentiment_score":0.4958351850509643,"channel":1,"num_words":1,"start":561.08997,"end":561.58997},{"sentences":[{"text":"of your 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The representative, Mary, asks for her name, last name, date of birth, and identification number. Mary then asks for the new address and explains that the new address is not serviceable for the current internet service plan. Mary promises to call Caitlin later to look into the other service plans."},"intents":{"segments":[{"text":"I've just moved out of my apartment into another house, and I'd like to get that disconnected and set up into my new house. I'm sorry? Okay. So I just moved out of my apartment, and I need to get the Internet disconnected from there and have the Internet set up at the new house, please. Mhmm.","start_word":54,"end_word":110,"intents":[{"intent":"Set up internet","confidence_score":0.36601642},{"intent":"Disconnect internet","confidence_score":0.43105155}]},{"text":"So could you provide me your last name, please, so that I can Smithet, pull up your account?","start_word":147,"end_word":164,"intents":[{"intent":"Provide personal information","confidence_score":0.04277712}]},{"text":"Thank you so much, Caitlyn. And for security purposes, could you verify your date of birth, please? 09/04/1994.","start_word":174,"end_word":191,"intents":[{"intent":"Verify date of birth","confidence_score":0.08878223}]},{"text":"This is usually the ID number of any ID that you have that you provided with us during when you sign up for Oh, us.","start_word":207,"end_word":231,"intents":[{"intent":"Access id","confidence_score":0.000021643884}]},{"text":"So do you have your could you provide me your new address, please, so that I can also Yep. check?","start_word":299,"end_word":318,"intents":[{"intent":"Update address","confidence_score":0.0023613207}]},{"text":"I already have your complete address, Caitlin. Thank you so much.","start_word":588,"end_word":598,"intents":[{"intent":"Update address","confidence_score":0.08300958}]},{"text":"If you're free within the day, I'll go ahead and call give you a callback.","start_word":702,"end_word":716,"intents":[{"intent":"Get callback","confidence_score":0.00016465805}]},{"text":"And it's going to be the same plan, right, like, with like, from the MBPS, same still same users. You just have you just need to transfer I mean, move Yeah. a house.","start_word":806,"end_word":838,"intents":[{"intent":"Transfer to mbps","confidence_score":0.18159132}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4169728457927704},{"text":"May I have your name, please? Caitlin, c a I t l I n. Hello, Caitlin. How are you doing today?","start_word":9,"end_word":29,"sentiment":"neutral","sentiment_score":0.1459231972694397},{"text":"I'm good. Thank you. How are you? I'm great. Thank you so much for asking. Yes, Caitlin.","start_word":30,"end_word":46,"sentiment":"positive","sentiment_score":0.5086456537246704},{"text":"How can I help you today? Look. I've just moved out of my apartment into another house, and I'd like to get that disconnected and set up into my new house. I'm sorry? Okay. So I just moved out of my apartment, and I need to get the Internet disconnected from there and have the Internet set up at the new house, please. Mhmm. Alright.","start_word":47,"end_word":111,"sentiment":"neutral","sentiment_score":-0.03275161609053612},{"text":"Thank you so much, Caitlin.","start_word":112,"end_word":116,"sentiment":"positive","sentiment_score":0.35761475563049316},{"text":"That's better. Earlier, it was kinda static. You know? Well, thank Yeah. you Because so much I had you for on adjusting. loudspeaker for a second. That was all. Uh-huh. So could you provide me your last name, please, so that I can Smithet, pull up your account? s m I t h u I s t. Thank you so much, Caitlyn. And for security purposes, could you verify your date of birth, please? 09/04/1994. Fourth of the Ninth mhmm. 1994. Thank you so much. How about the identification number? This is usually the ID number of any ID that you have that you provided with us during when you sign up for Oh, us.","start_word":117,"end_word":231,"sentiment":"neutral","sentiment_score":0.01400741096585989},{"text":"I actually don't have any of my ID at the moment because I've lost my wallet during the move.","start_word":232,"end_word":250,"sentiment":"negative","sentiment_score":-0.3855571746826172},{"text":"So Oh, so you don't yeah. have any ID? No.","start_word":251,"end_word":260,"sentiment":"neutral","sentiment_score":-0.17158761620521543},{"text":"Not right now. Oh my gosh. Well, that would be a hassle for you.","start_word":261,"end_word":274,"sentiment":"negative","sentiment_score":-0.3861840665340424},{"text":"Like, in It really is at the moment. yeah. Oh my god.","start_word":275,"end_word":286,"sentiment":"neutral","sentiment_score":-0.24431867897510529},{"text":"That's so hassle.","start_word":287,"end_word":289,"sentiment":"negative","sentiment_score":-0.39996370673179626},{"text":"No worries. Okay. We will check on that one. So do you have your could you provide me your new address, please, so that I can also Yep. check? I'll just bring it up. Mhmm. Sorry. I'm still getting used to the whole address. Hang on. No worries. Please take your time. So it's 128 Hundred twenty eight. I R V I N E Street, Watson. Mhmm. Yeah. Watson A C T. And how about the postal Oh, code, I please? don't know the postcode. Let me just check it. Sorry. Sure. Plate no worries. You can take your time. We have all the time, Clayton. 3602. 2602. Yeah. So I do have one of them. I do have everything that I need, I think, from the old department. It's oh, is it 128 128 Irving Street, Yes. Wetland, A C T Yes. 2602? Yep.","start_word":290,"end_word":434,"sentiment":"neutral","sentiment_score":0.03586845099925995},{"text":"Thank you so much.","start_word":435,"end_word":438,"sentiment":"positive","sentiment_score":0.4640858769416809},{"text":"Just give me one second. K. Let me see which the voice mail page. Which part I mean, network would be serviceable to your new address. Okay, please? Yep. Stay on the line. No worries. Thank you. Thank you. Number or apartment number? It's it's just a house. Okay. Yeah. Oh, yes. Yep.","start_word":439,"end_word":491,"sentiment":"neutral","sentiment_score":0.06577419489622116},{"text":"Well, congratulations, by the way, to your new move or new house. Thank you. Thank you very much.","start_word":492,"end_word":509,"sentiment":"positive","sentiment_score":0.3692982792854309},{"text":"What? A c district. You're currently a supa. Hopefully, this will also be available in your new address. What? I think you'll have to change the network. Currently, you are a super network, but I don't think the new address is serviceable for the same network. No Okay. worries. We'll take a look into this. Yep. So Okay. Let me move to the next. Oh, 128 Irving Street, Washington, ECT 2602. Okay. Let me try this one. Okay. I already have your complete address, Caitlin.","start_word":510,"end_word":594,"sentiment":"neutral","sentiment_score":-0.012024747843251507},{"text":"Thank you so much.","start_word":595,"end_word":598,"sentiment":"positive","sentiment_score":0.6185784935951233},{"text":"I tried on the Super Network. However, your new address is not showing. But I'll take a look into this and check which other network is serviceable in your area. So you have let me just check here. 24 Tron. So since your since our your September bill has been sent or the invoice has been sent, we will need you to Well, it's not yet due anyway. So is it not gonna work? Or The information right now that I will need is on my end, not from you not from you, Kaylee. No worries. I already have Mhmm. your complete address. If you're free within the day, I'll go ahead and call give you a callback. I just wanna look for the other service network, which is serviceable to your location as Supa Network is your current network. However, it's that your new address is not showing as your visible location on our Supa Network right now. I'll take a look into this, Yeah. and we'll give you update. Okay? I just don't wanna take too much of your time. I know it's a busy day after Yeah. moving to your new house. So let me just give you a callback Yeah. later. Okay? Perfect. And it's going to be the same plan, right, like, with like, from the MBPS, same still same users. You just have you just need to transfer I mean, move Yeah. a house. Yeah. Okay. Yeah. I wanna keep the same, like. Alright. Alright. So, please, I'll talk to you later. Alright.","start_word":599,"end_word":857,"sentiment":"neutral","sentiment_score":-0.022119490429759026},{"text":"Perfect. Thank you so much. Thank you so much, Kathleen. Enjoy the Thank rest you. of your day.","start_word":858,"end_word":875,"sentiment":"positive","sentiment_score":0.46373051404953},{"text":"You too.","start_word":876,"end_word":877,"sentiment":"neutral","sentiment_score":0.2334250509738922},{"text":"Thank you.","start_word":878,"end_word":879,"sentiment":"positive","sentiment_score":0.34646403789520264},{"text":"Bye bye. Bye.","start_word":880,"end_word":882,"sentiment":"neutral","sentiment_score":0.08347737789154053}],"average":{"sentiment":"neutral","sentiment_score":0.026640018987985504}}}}